DIVISION OR FUNCTION: DIGITAL DOCUMENT NO: DI-CS- ISSUE DATE:31 May 2022

INNOVATION 0102-0822

VERSION: 1.0 EFFECTIVE DATE: 08 JUNE 2022

REVISION: Nil

TITLE: CLOUD SERVICES AND MANAGEMENT DOCUMENT TYPE: PROCEDURE

Page 1 of 4

1. PURPOSE
The purpose of this document is to capture and record information needed to properly define and
plan a cloud services acquisition based on a project or proof of concept; thus establishing
documented evidence that provides a high degree of assurance that a specific project shall
consistently meet its predetermined specifications and quality attributes.

2. APPLICABILITY
This document applies to all Entities, functions, and personnel that deal with any kind of project
under ASCEND Digital Innovation.

3. ASSOCIATED DOCUMENTS
NA

4. DEFINITIONS

TERM DEFINITION
DI Digital Innovation
CS Cloud Services
IaaS Internet as a service
PaaS Platform as a service
VPS Virtual private server

5. RESPONSIBILITIES
The ASCEND Digital Innovation is accountable and responsible for managing this document.

THIS DOCUMENT CONTAINS CONFIDENTIAL AND PROPRIETARY INFORMATION OF ASCEND Healthcare Solutions.
THE USER IS RESPONSIBLE FOR VERIFYING THIS DOCUMENT IS CURRENT PRIOR TO EACH USE.
USE OF A SUPERSEDED OR OBSOLETE DOCUMENT IS PROHIBITED.
For Use Only By Affiliates Of ASCEND Healthcare Solutions.
 DIVISION OR FUNCTION: DIGITAL DOCUMENT NO: DI-CS- ISSUE DATE:31 May 2022
INNOVATION 0102-0822

VERSION: 1.0 EFFECTIVE DATE: 08 JUNE 2022

REVISION: Nil

TITLE: CLOUD SERVICES AND MANAGEMENT DOCUMENT TYPE: PROCEDURE

Page 2 of 4

6. Procedure
6.1. Any kind of project (small/ medium/substantial) scale is mandatory to pass through this procedure. For
any project, the Sr. Program manager, Products Manager, DevOps, and Sr.Director Digital Innovation
will remain responsible and accountable to ensure the effectiveness of this document.
6.2. Each instance will be documented with a unique identifier, divided into 6 small portions i.e XXX-XXX-
XXX-XXX*-XX -000. Each piece of the identifier has a unique meaning.
6.2.1 Portions
a. Cloud Computing Service Model
b. Environment Type
c. Products
d. Business
e. Deployment Type
f. Counter

6.3. The Definition and examples of each portion are given below
Cloud Computing Service Model
IaaS (IAS)/ VPS (VPS) / PaaS (PAS)

Environment Type
Production (Prd) / Staging (Stg) / Demo (DMO)
Products
End of Day (EOD) / Envoii LiveAgent (ELA) / Chatbot (CHB) / EnoviiMax (ENM)
Business
Wasfaty (WFY) / Resource Control Center (RCC) / National Healthcare Command Center (NHCC) / Saudi
Post (SPL) / Mass Testing (MT) / Surgical Situation Room (SSR) / Supply Chain (SC) / John Hopkins Aramco
Hospital (JHAH)
Deployment Type
Frontend (FE) / Backend (BE) / Databases (DB)
Counter
001

6.3 The cloud computing model will be adopted based on the following list of factors

Based on our requirements, the available cloud-based solutions include; VPS, IaaS, and PaaS which
offer several major benefits.

The Virtual Private Servier (VPS) is the oldest and simplest cloud offering and runs on a physical
server hosted at the data center. VPS is costly, has difficulty with scalability, and requires high
maintenance.
The infrastructure as a Service (IaaS) approach allows almost complete flexibility as you could use the
specifications you requested to create one very large and powerful VM or lots of smaller but less

THIS DOCUMENT CONTAINS CONFIDENTIAL AND PROPRIETARY INFORMATION OF ASCEND Healthcare Solutions.
THE USER IS RESPONSIBLE FOR VERIFYING THIS DOCUMENT IS CURRENT PRIOR TO EACH USE.
USE OF A SUPERSEDED OR OBSOLETE DOCUMENT IS PROHIBITED.
For Use Only By Affiliates Of ASCEND Healthcare Solutions.
 DIVISION OR FUNCTION: DIGITAL DOCUMENT NO: DI-CS- ISSUE DATE:31 May 2022
INNOVATION 0102-0822

VERSION: 1.0 EFFECTIVE DATE: 08 JUNE 2022

REVISION: Nil

TITLE: CLOUD SERVICES AND MANAGEMENT DOCUMENT TYPE: PROCEDURE

Page 3 of 4
powerful ones. The service provider manages the Virtualization, Storage, Servers, and Networking,
whereas ASCEND has to manage OS, Middleware, Runtime, Data, and Application.

The Platform as a Service (PaaS) is a cloud computing model where a third-party provider delivers
hardware and software tools to users over the internet. The model follows the rule of “Pay as you go”.
ASCEND only have to manage the Application and Data, the rest of the services will be managed by
the service provider.

6.4 The Environment Model will be adopted based on the following list of factors

VPS is old technology with limitations of scalability, higher cost, and high maintenance requirement.
Based on current cloud standards within the Saudi boundaries we have to go with laas and PaaS
models. IaaS is flexible in terms of configuration & maintenance, and it is easy to deploy. PaaS is
complex to configure and requires more time to deploy and has low performance. Difficulties may arise
if PaaS is used in conjunction with existing development platforms.

6.5 Each Production environment will contain a minimum separate instance with the minimum number of
resources starting from;

The minimum resources specification to create a Production instance should be as below;

vCPUs = 2
Storage = 40 GB (SSD)
RAM = 4 GB
OS = Ubuntu/MS Windows Server (based on the business requirements)

6.6 Each staging environment server will contain up to three maximum instances with the following basic
configurations – Process, Ram, HDD

The minimum resources specification to create a staging instance should be as below;

vCPUs = 4
Storage = 80 GB (SSD)
RAM = 8 GB
OS = Ubuntu/MS Windows Server (based on the requirements)

6.7 Each Sandbox / Demo environment server will contain up to three maximum instances with the
following basic configurations

The minimum resources specification to create a Sandbox instance should be as below;

vCPUs = 2
Storage = 40 GB (SSD)
RAM = 4 GB
OS = Ubuntu/MS Windows Server (based on the business requirements)

6.8 For any new instance the approval would be required with business justification and cost and will go
through the SharePoint approval workflow

THIS DOCUMENT CONTAINS CONFIDENTIAL AND PROPRIETARY INFORMATION OF ASCEND Healthcare Solutions.
THE USER IS RESPONSIBLE FOR VERIFYING THIS DOCUMENT IS CURRENT PRIOR TO EACH USE.
USE OF A SUPERSEDED OR OBSOLETE DOCUMENT IS PROHIBITED.
For Use Only By Affiliates Of ASCEND Healthcare Solutions.
 DIVISION OR FUNCTION: DIGITAL DOCUMENT NO: DI-CS- ISSUE DATE:31 May 2022
INNOVATION 0102-0822

VERSION: 1.0 EFFECTIVE DATE: 08 JUNE 2022

REVISION: Nil

TITLE: CLOUD SERVICES AND MANAGEMENT DOCUMENT TYPE: PROCEDURE

Page 4 of 4
 Initiated by Project Manager to DevOps
 DevOps get the costing & other related information and forward for approval to Sr Director (cc.
Products Manager, Program Manager)
 The instance will only be created after approval from Sr Director

6.9 All documents have to be placed in the right sequence in ASCEND Microsoft One Drive – Digital
Innovation instance.

The related documentation for the subjected SOP or instance will be placed on MS One Drive folders.

7 Attachments
 Server listing – 1012 – 0622
(https://ascendcomsa.sharepoint.com/:x:/s/DigitalInnovation/EbLJmXpNnclFiGkwqQ
Sli7cBxXKup5lDO0-jnYbkyuMfIw?e=IhQxl3)

8 Approvals
NAME ELECTRONIC SIGNATURE DATE
Asad Raza 02-Jun-2022

Sajjad Haider 02-Jun-2022

Danial Ghazali 02-Jun-2022

Mustafa Gul M.Gul 08-Jun-200

THIS DOCUMENT CONTAINS CONFIDENTIAL AND PROPRIETARY INFORMATION OF ASCEND Healthcare Solutions.
THE USER IS RESPONSIBLE FOR VERIFYING THIS DOCUMENT IS CURRENT PRIOR TO EACH USE.
USE OF A SUPERSEDED OR OBSOLETE DOCUMENT IS PROHIBITED.
For Use Only By Affiliates Of ASCEND Healthcare Solutions.