Hotel hell

Based on the Hotel Hell series, implementing change at the Calumet Inn Hotel will require strong
leadership and effective management skills. Here are some ideas for implementing change:

1. Identify the key issues: The first step towards implementing change is to identify the key
issues that need to be addressed. This can be done by conducting a thorough assessment of the
hotel's operations, customer feedback, and staff feedback.

2. Develop a plan: Once the key issues have been identified, a plan should be developed to
address them. The plan should be detailed and include specific actions, timelines, and
responsibilities.

3. Communicate the plan: The plan should be communicated to all staff members, including
managers and front-line employees. This will ensure that everyone understands their role in the
change process and is committed to making it happen.

4. Provide training and support: Staff members may need training and support to implement the
changes effectively. This can include training on new procedures or systems, as well as ongoing
coaching and feedback.

5. Monitor progress: The progress of the change implementation should be monitored regularly
to ensure that it is on track. Any issues or barriers should be addressed promptly to keep the
implementation on schedule.

In terms of the characteristics of the leader for managing the staffs at the Calumet Inn Hotel,
based on the Hotel Hell series, here are some key traits that may be important:

A.
1. Strong communication skills: The leader should be able to communicate effectively with staff
members, customers, and stakeholders to ensure that everyone is on the same page.

2. Empathy and understanding: The leader should be able to understand the challenges and
concerns of staff members and customers and take steps to address them.

3. Leadership and motivation: The leader should be able to inspire and motivate staff members to
work towards the common goal of improving the hotel's operations and customer experience.

4. Flexibility and adaptability: The leader should be able to adapt to changing circumstances and
make adjustments to the change plan as needed.
5. Strategic thinking: The leader should be able to think strategically and develop a long-term
plan for improving the hotel's operations and customer experience.

Based on the Hotel Hell series, here is a draft recruitment plan that can be used to bring in
additional employees that shall be required after the change:

1. Identify the roles and responsibilities: The first step is to identify the roles and responsibilities
that need to be filled. This can be done by assessing the current staff, identifying gaps and areas
of improvement, and determining the staffing needs for the hotel after the change.

2. Develop job descriptions: Once the roles and responsibilities have been identified, job
descriptions should be developed that accurately reflect the requirements and expectations of
the position.

3. Advertise the job openings: The job openings should be advertised through various channels
such as online job boards, social media, and local newspapers. This will help to reach a wider
pool of potential candidates.

4. Screen and shortlist candidates: Applications should be screened, and candidates should be
shortlisted based on their qualifications, experience, and suitability for the position.

5. Conduct interviews: The shortlisted candidates should be interviewed to assess their

suitability for the role. This can be done by a panel of interviewers, including the hiring manager
and relevant departmental heads.

6. Check references and conduct background checks: Before making a job offer, references
should be checked, and background checks should be conducted to ensure that the candidates
have the required qualifications and are suitable for the role.

7. Make job offers: Job offers should be made to the successful candidates, and terms and
conditions of employment should be negotiated.

8. Provide training and support: New employees should be provided with adequate training and
support to ensure that they are able to perform their roles effectively and efficiently.

9. Monitor performance: The performance of new employees should be monitored closely to

ensure that they are meeting the requirements of the position and contributing to the overall
success of the hotel.

Overall, the recruitment plan should be designed to attract and retain the best talent available
and ensure that the hotel has the necessary resources to implement the required changes
successfully.

B.

Based on the Hotel Hell episode featuring the Calumet Inn, here are some observations about the
employees of the hotel:

- Lack of proper training and support for employees

- Poor communication between employees and management
- Disengaged and unmotivated staff
- Low morale and job satisfaction
- Poor hygiene and cleanliness standards
- Inefficient and disorganized work processes
- Inadequate staffing levels
- Lack of accountability and responsibility for tasks
- High staff turnover and recruitment challenges
- Inadequate compensation and benefits for staff members
- Absence of a clear organizational structure and job roles

Overall, the employees of the Calumet Inn were struggling with various challenges related to
management, training, communication, and work processes. These challenges were impacting
their job satisfaction, productivity, and overall performance. As part of the change management
process, it will be essential to address these challenges and provide adequate support and
resources to help employees perform their roles effectively and efficiently.

C.

suggested organizational structure for the Calumet Inn, based on Hotel Hell:

- General Manager
- Assistant General Manager
- Operations Manager
- Front Desk Manager
- Housekeeping Manager
- Food and Beverage Manager
- Maintenance Manager
- Sales and Marketing Manager
- Human Resources Manager

This structure includes managers for all major hotel departments, with clear roles and
responsibilities to ensure efficient and effective operations.
D.

Here are some ways to motivate employees at the Calumet Inn, based on Hotel Hell:

- Provide regular training and development opportunities

- Implement an employee recognition program with rewards
- Promote clear and open communication channels
- Offer supportive management and constructive feedback
- Foster a positive workplace culture and sense of belonging
- Encourage employee involvement in decision-making
- Provide career advancement opportunities and clear paths
- Ensure fair and competitive compensation packages
- Promote work-life balance and flexibility where possible

By implementing these strategies, the Calumet Inn can motivate employees, increase job
satisfaction, and improve overall performance.

D.

Based on the Hotel Hell episode featuring the Calumet Inn, here are some benefits that the
organization can experience if employees are motivated:

- Increased productivity and efficiency

- Improved customer service and guest satisfaction
- Lower employee turnover and recruitment costs
- Enhanced reputation and brand image
- Greater employee loyalty and commitment
- Higher levels of innovation and creativity
- Improved teamwork and collaboration
- Reduced absenteeism and sick leave
- Better financial performance and profitability

Motivated employees can have a significant impact on the success of the Calumet Inn, both in
terms of guest experience and financial performance. By implementing strategies to motivate
employees, the hotel can achieve these benefits and create a positive work environment.