Unit:

Department:
Sub Department:

Event/
Training
Event/Training Start End
Date* (DD/MM/YYYY) Date*
(DD/MM/
YYYY)

1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
1-Aug 31-Aug
ITC Royal Bengal & ITC Sonar
F&B Service

Session Session
Start End
Session Name* Date* Date*
(DD/MM/ (DD/MM/
YYYY) YYYY)

B.R.E.W ToolKit - Wait Time Management Day 1 1-Aug 1-Aug

Brilliant Basics 2-Aug 2-Aug
B.R.E.W ToolKit - Wait Time Management Day 2 3-Aug 3-Aug
Handling Guest Requests 4-Aug 4-Aug
B.R.E.W ToolKit - Wait Time Management Day 3 7-Aug 7-Aug
Guest orientation 8-Aug 8-Aug
B.R.E.W ToolKit - Wait Time Management Day 4 9-Aug 9-Aug
Room service order taking 10-Aug 10-Aug
B.R.E.W ToolKit - Wait Time Management Day 5 11-Aug 11-Aug
Delivery of Guest Requests (GEMBA Time Standards) 14-Aug 14-Aug
Handling Guest Complaints (L.E.A.R.N) 15-Aug 15-Aug
How to Say No Without Saying So 16-Aug 16-Aug
Anticapating guest needs 17-Aug 17-Aug
Handling repeat requests/repeat orders/running orders 18-Aug 18-Aug
Table Reservation - Telephonic Procedure 21-Aug 21-Aug
EHS Work At Height 22-Aug 22-Aug
Standard Phraseology for receiving calls - Internal 23-Aug 23-Aug
Food Safety & Allergens 24-Aug 24-Aug
Great 8 25-Aug 25-Aug
Billing Process 28-Aug 28-Aug
 Venue*
(Classroom,De Instructor Emp
Start End Time Visibility
Time * * partmentBriefi Instructor/Faculty Name Code(Add Public/Non-
ng,On Instructor Login
(HH:MM) (HH:MM) Public
theJob,Virtual, Code)
Others)

16:00 17:00 Classroom Purvi Gupta 122823 Non-Public

16:00 17:00 Classroom Mathew Lepcha K01087 Non-Public
16:00 17:00 Classroom Suman Sarkar K01587  Non-Public
16:00 17:00 Classroom Swarnendu Mondal K01702 Non-Public
16:00 17:00 Classroom Snehasish Bhattacharya K00761  Non-Public
16:00 17:00 Classroom Aditya Sharma K01829 Non-Public
16:00 17:00 Classroom Binita Singh K02640      Non-Public
16:00 17:00 Classroom Shantanu Dey Roy k02133 Non-Public
16:00 17:00 Classroom Anindya Mukhpadhay K00608       Non-Public
16:00 17:00 Classroom Saptarshi Banerjee W01106 Non-Public
16:00 17:00 Classroom Niladri Biswas W01114 Non-Public
16:00 17:00 Classroom Sree Om Pandey w01203 Non-Public
16:00 17:00 Classroom Chinmoy Pal w01204 Non-Public
16:00 17:00 Classroom Li Ai Lian k02443 Non-Public
16:00 17:00 Classroom Animesh Ghosh Chowdhury w01113 Non-Public
16:00 17:00 Classroom Vivek Mukundan 125734 Non-Public
16:00 17:00 Classroom Tarit Talukdar w01232 Non-Public
16:00 17:00 Classroom Moidul Islam Mondal w01016 Non-Public
16:00 17:00 Classroom Marem Armstrong w00641 Non-Public
16:00 17:00 Classroom Neil Moitra 121679 Non-Public