GardaWorld 2021 Sustainability Report

2021
Sustainability Report
Sustainability Table of
Report 2021 Contents
About Governance
GardaWorld
Us of ESG
01 02
We Set The Bar 4 Developing Our Approach
2
Our Mission 6 to Sustainability 23
CEO Statement 8 Alignment With The UN SDGs 24
Our First Sustainability Report 9 Corporate Governance 26
Our Commitments 11 Our Approach to
Our Business Model 12 Sustainability Reporting 30
Our Key Segments and Our Sustainability Pillars 33
Services Offering 13
Our Operations 14
We Own it: Our Business Culture 18
Security People &

& Trust Communities
03 04
Leading Safety Standards 35 Protecting All Parts of Society 42
Ethical Business Practices 39 Developing Our People 45
Removing Barriers to Diversity
and Inclusivity 47
Improving Health and Wellness 51
Communities – Supporting
Prosperity 53
Environmental
Impact Data
05 06
Environment – An Reporting Index 61
Increasing Focus 57 Definitions 62
Our Sustainability Report presents GardaWorld’s performance across all business units on a consolidated basis. Unless
otherwise indicated, quantitative data in this Report reflects performance for the financial year ended January 31, 2021, and
references to “2021” or “2020” throughout this Report are to the financial years ended January 31, 2021, and January 21, 2020,
respectively. All financial data of GardaWorld and its subsidiaries contained in this Report is extracted from GardaWorld’s
Management’s Discussion and Analysis for the period ended January 31, 2021, filed on SEDAR (www.sedar.com) on April 20,
2021. All financial figures are in Canadian dollars unless otherwise stated.
Sustainability 01
Report 2021
About
Us
Sustainability About We set
Report 2021 Us the bar
GardaWorld
2021
Revenue
of C$3.7bn
4
We Set OUR CAPACITY WORLDWIDE
The Bar
We are one of the largest privately While our service offerings 20% Cash Services US
owned integrated physical security, integrate smart technology, at
end-to-end cash management and heart, we are a people business. 30% Security Services Canada
risk management companies in the We value our skilled employees
world. Our services are important and contractors, many of whom 22% Security Services International
to our clients, who rely on us to operate in challenging environments.
keep them and their environments Their wellbeing and engagement 22% Security Services US
safe. We offer peace of mind for our are crucial to our success.
clients who operate in a complex 6% Cash Services Canada
world, by providing a wide range of Founded in 1995 by Canadian
industry-leading security services, entrepreneur Stephan Crétier, today
delivered by experienced and we serve over 30,000 clients in
knowledgeable experts. Through our 35 countries around the globe. Agile
comprehensive security solutions, and responsive, we have grown
we help protect businesses, from a small operation based in
employees, communities and assets Montréal, Québec, Canada, to a
and make the world a safer place. robust service business employing
over 120,000 people. Our expansion
combines a disciplined approach
that includes strong organic growth
and strategic acquisitions.
PEOPLE CLIENTS COUNTRIES
120K 30K 35
Sustainability About We are
Report 2021 Us on a mission
GardaWorld
5
We Are
on a
Mission
Sustainability About We Are
Report 2021 Us on a Mission
GardaWorld
6
Our
Mission
Our mission is
simple: to make the Our integrity is the moral force that drives everything
world a safer place we do, every day and with everyone with whom we interact.
We strictly observe all applicable laws and regulations.
by protecting our We hold ourselves to the highest ethical standards.
clients’ people, assets
and operations.
We secure and strengthen the trust that our clients place
We achieve this mission by in us to safeguard their people, assets and businesses.
upholding the highest standards
in all the jurisdictions in which
We are committed to building trust with all stakeholders.
we operate. We are a value-driven
organization and are proud of
our work and our goal-oriented We are vigilant in mitigating risk and enabling our clients
mindset. Our core values of
Integrity, Trust, Vigilance and to safely and securely do business throughout the world.
Respect are foundational to our We tailor our services based on the specificities and needs
culture. So much so that they of the environments in which we operate.
are on the seal of our uniform patch
and carried by all personnel—from
boots-on-the-ground security
officers to senior executives. We respect our clients, our teams and the communities
where we operate. We win their loyalty and trust through
the quality of our services and commitment of our people.
Sustainability About We Are
Report 2021 Us on a Mission
We Are on a Mission
GardaWorld
Continued
7
Our governance framework and As a result, we are a partner of OUR COMMUNITIES
sustainability commitments are choice for private companies, We understand that it is a privilege
integral to upholding our core governments, humanitarian to work in the communities where
values. We strive not only to uphold organizations and multinationals all we operate and we believe that the
our values but also to drive progress over the world. We provide leading success of our company depends
within the industry. We take security solutions to airports on a meaningful engagement
our responsibilities in this area and ports, commercial properties, with our local communities. In our
seriously—to our staff, to the construction sites, embassies daily activities, we strive to make
environment and to communities. and diplomatic corps, oil and gas a positive impact. Guided by
facilities, NGOs and governments, our foundational values, we actively
These commitments are reflected to name but a few. Most of all, we participate in the programs and
across the breadth of the work we are proud to secure people, assets causes that we believe will have
do, in all aspects of our activities. and reputations in an ethical, the greatest positive impact on
This report sets out how we align mindful and disciplined manner. communities. We are dedicated
our business to achieve these to improving the sustainable
commitments. Our operations take OUR GOVERNANCE development and the economic
us from our headquarters in Montréal We are built on a solid foundation well-being of the places where we
to field infrastructure in Iraq, from of core values that shape how we operate. We actively support hiring
protecting embassies in Africa to conduct ourselves and our work. locally. We participate in social
delivering comprehensive services to We live up to the highest standards initiatives, as well as charitable
North American financial institutions; every day with best-in-class ethics programs that promote health,
all the while ensuring peace of mind and zero tolerance for bribery and education and safety.
with our complete portfolio of corruption throughout our company.
security services. We help Our governance framework plays OUR ENVIRONMENTAL IMPACT
businesses address the workplace an integral part in setting our high We have high ambitions for reducing
security issues of staff safety, asset standards and is reflected across our impact on the environment
security and the protection of data the breadth of our work, in all and conducting our business in a
and other valuable information. We aspects of our activities. way that protects nature, preserves
provide actionable risk management resources, reduces our environmental
through our Crisis24 business unit OUR PEOPLE footprint and increases sustainable
and the most powerful intelligence Our employees take on important development. To achieve our goals,
platform in the industry. We deliver responsibilities when they join we constantly look to find new
end-to-end Cash Service solutions our team and they are the single and innovative ways to be more
that extend from armored truck greatest contributors to our energy efficient, manage water more
transport and ATM services to Cash success. We are committed to effectively and reduce emissions.
Vault services and Smart Safe treating them with dignity and For more details on our environmental
technology. We ensure the success respect at all times and have progress, see page 57.
of events with our created an inclusive culture that
BEST Crowd Management services allows our employees to reach
and leverage our ECAMSECURE their full potential through training We are proud to underpin
advanced technology for and career development support. our core values with
uncompromising security. We provide competitive wages
and benefits for our people and
a commitment to
promote pay equity. strong ESG practices.
Sustainability About CEO
Report 2021 Us Statement
GardaWorld
8
CEO
Statement
We are a disciplined, growth- In this context, I am pleased to share As we continue to grow our
oriented and financial results-driven with you our first sustainability report, leadership as a best-in-class
organization, but while we ultimately which provides a comprehensive security services provider, we
measure our success through overview of our approach to ESG. will remain committed to driving
the lens of financial performance, Developed in alignment with UN our ESG priorities across our
we have also long recognized the Sustainable Development Goals, businesses. As our footprint and
fundamental importance of non- GRI and SASB standards, our reach expands, so does our ability
financial factors in the equation. strategy is set out across three to have a positive impact. We must
broad pillars: security and trust, and will continue to leverage
Our people, our culture, our people and communities and our culture of accountability and
values and our ability to positively environmental impact. owner-operator approach, which
impact the world around us are empowers all our people to act
the underlying factors that drive While many ESG factors come with purpose and integrity.
our long-term success and the into play across our operations,
sustainability of our business. Our we are, above all, a people business. We look forward to continuing
ability to have a meaningful, positive As such, the vast majority of our to report on our progress through
impact is guided by our mission to overarching sustainability objectives measurable targets, pushing our
make the world a safer place. are centered on our employees, teams to remain aligned, high-
our clients and the communities performing and always focused on
That mission took on even greater we serve around the world. Our the end game: to make the world
meaning during the pandemic, sustainability priorities are highly a safer place for our people, our
as our people were called to the compatible with our core values of clients and our communities.
front lines to provide effective and integrity, trust, vigilance and respect,
considerate protection for people as well as our corporate culture and
and assets around the globe in owner-operator mentality – we are
a rapidly evolving context. Looking all accountable for our actions,
back, the pandemic did not derail every day.
our long-term growth objectives.
It in fact reinforced the resilience of
our operating model and our ability Stephan Crétier
to navigate confidently through the Founder, President and CEO
most complex of environments.
Sustainability About Our First
Report 2021 Us Sustainability Report
GardaWorld
Our First
9
Sustainability
Report
In recent years, it has become clear that
businesses—regardless of size or operating
model—have a duty and a responsibility
to the broader world in which they operate.
Sustainability About Our First
Report 2021 Us Sustainability Report
Our First Sustainability
GardaWorld
Report Continued
10
Environmental, social and governance sustainable future. This is an area SASB, GRI and wider standards
considerations are not a nice-to- where, over the coming years, we applicable to our business. For
have; they are an integral part of will be making continued efforts to 2022, we will integrate these
businesses’ ability to create value for improve our performance and lead frameworks into our reporting
stakeholders in a sustainable way. by example. to a greater degree, while also
commencing disclosure against
It is within this context that we set What will not change is our the recommendations of the TCFD.
out, in this Sustainability Report, our commitment to our core values of We will also look to introduce
approach to ESG issues. This marks integrity, trust, vigilance and respect, new measurable goals. While this
the first formal step in providing the pride we take in them and the report provides readers with a
greater insight into how we manage importance we attach to seeing comprehensive overview of a variety
these issues. We do not stand these reflected in everything we do, of ESG issues relevant to our
still—our policies and approach to across all our operations. It is only company, as an entity with publicly
ESG risks and opportunities are in this way that we can serve our traded debt, this report should
constantly developing and future primary mission: that of making be read in conjunction with our
Sustainability Reports will reflect this. the world a safer place. regulatory filings. The Corporation’s
public disclosure documents are
Beyond our long-standing In this 2021 Sustainability Report, readily available in Canada on SEDAR,
commitments to our employees we provide an overview of our the electronic filing system for the
and the communities in which approach to ESG issues, which disclosure documents of public
we operate, there is a growing are relevant to both our business companies at www.sedar.com.
imperative to reduce our impact on and our stakeholders. Where
the environment and, as a company, appropriate, we have aligned our
play our part in creating a more reporting and data disclosure with
The data contained in this report

covers all areas of our business
that are 100% owned and
operated and reflects the most
current annual data available.
Sustainability About Our
Report 2021 Us Commitments
GardaWorld
Our
11
Commitments
OCCUPATIONAL TRANSPORTATION SUPPLY CHAIN
HEALTH & SAFETY SAFETY MANAGEMENT
Continue to maintain leading Develop mandatory Integrate human rights clauses
safety standards, and protect all transportation safety refresher in all new supplier contracts
of our stakeholders training with a view to roll out
to relevant personnel by 2023 Develop an enhanced supply
Maintain an industry leading chain due diligence process
TRIR and LTIR Extend trial on dash cameras across all business units
to multiple locations. If the trial
is successful, target the Ensure all supplier contracts
installation of dash cameras contain human rights clauses
in all new vehicles by 2024 by 2024
EMPLOYEE
ENGAGEMENT
& RETENTION
COMMUNITY GHG EMISSIONS
Increase total training hours
IMPACTS / SOCIAL Implement mechanisms,
INVESTMENT aligned with the Greenhouse
Gas Protocol, allowing for
Track and report charitable Scope 1 & 2 GHG emissions
contributions and local com- tracking with first data set
munity contributions separately to be published in 2023
WORKFORCE AND
HUMAN CAPITAL Extend reporting to Scope
1-2-3 by 2024
Continue to drive diversity and
inclusion initiatives
Report and track performance

on metrics relating to diversity
and inclusion
Sustainability About Our Business
Report 2021 Us Model
GardaWorld
12
Our Business
Model
OUR MISSION
Our mission is simple: to make the world a safer place by protecting our clients’ people, assets and operations across
the globe. We can achieve this mission only through upholding the highest standards in all the jurisdictions in which
we operate. We are a value-driven organization and are proud of our work and our goal-oriented mindset. Our core
values of integrity, trust, vigilance and respect are reflected in everything we do across all our operations.
OUR VISION
We envision a world in which our clients’ people and assets are safe and secure. To achieve this vision, we strive to
be the leading provider of security services and business solutions in the world, establishing ourselves as the trusted
security partner of corporations, private clients and governments worldwide and providing trustworthy, fully vetted
security information on a global scale. We intend to enhance our solutions through the implementation of our strategy
for sustainability which encompasses People & Communities, Security & Trust and our Environmental Impact.
OUR KEY OPERATING

SEGMENTS
HOW WE GET IT DONE GardaWorld operates globally,
Our People: We are Security People. through distinctly defined business
Trust: Our Clients Trust Us With What Matters Most. verticals with two operating
Decentralized approach, for more agility and flexibility: segments:
Closer to the communities in which we operate
Unique performance-based culture: Based on full Security Services
transparency and strict accountability
We are accountable: We understand the importance Cash Services
of strong governance and maintain the highest standard.
SUPPORTED BY OUR CORE VALUES
Integrity T rust Vigilance Respect

Sustainability About Our Business
Report 2021 Us Model
GardaWorld
13
Our Key Segments
and Services Offering
Our business model is a key strength By doing so, we benefit from
that gives us a secure and flexible focused ownership with operational
platform to pursue success. We agility in each of our business
operate globally through distinctly markets while maintaining strong
defined business verticals with two governance and economies of scale.
main operating segments: security
services and cash management.
SECURITY SERVICES CASH

SERVICES
Risk Physical Crowd Virtual Top-clearance End-to-end

Management Security Management Guarding Security Cash
Management
Report 2021 Us Operations
GardaWorld
14
Our
Operations
Our Footprint
120K
PEOPLE
We operate in more than

425 locations in 35 countries
worldwide. We employ more than
120,000 people and serve more
30K
CLIENTS
than 30,000 clients. We possess

a strong track record of performance
and commitment to serving our
customers’ needs, as reflected in
425
LOCATIONS
the tenure and strength of our
customer relationships and our track
record of organic growth. We believe
that this commitment, combined
with management’s relentless
35
COUNTRIES
focus on best-in-class operating

performance and sustainable
business practices, will continue
to drive attractive growth.
GardaWorld
15
NORTH AMERICA a state-of-the-art TMA 5-Diamond MIDDLE EAST & AFRICA
We ensure peace-of-mind through Certified Command Center, as well As a leading security provider in
the solid execution of security as other highly capable command the Middle East & Africa, we have
services delivered by trained centers across North America a proven track record of operating
professionals and experts. We in emerging and complex countries,
protect people and assets with the Operating from more than 130 including areas focused on peace
expertise that has earned the trust locations across Canada and the building and reconstruction efforts,
of clients everywhere. Our broad United States, we provide deep as well as more stable, developing
portfolio of security solutions expertise across a broad array countries. Many of our clients in
includes Security Guards, Mobile of industries including airports this region represent OECD-based
Security & Patrol, Asset tracking, and ports, commercial properties, businesses and organizations.
Police / First Responders Support financial institutions, healthcare,
Service, K9 (Canine) Security, education, transportation, In addition to serving large
Operations Center Oversight, telecommunications, construction multinationals across the extractives,
Executive Protection, Airport sites, embassies and diplomatic agricultural, infrastructure and
Security and Traffic Control Services. corps, oil and gas, NGO’s, development sectors, we are a
Governments and more. partner of choice to some of the
We support our security services most influential governments in the
with planning and consulting The majority of our security services world. This includes the United
services, as well as leading consist of the outsourcing of States, the United Kingdom, Australia
technology solutions, such as virtual uniformed security guards enforcing and the European Union, where
guarding and remote monitoring, preventive measures in observe we assist in securing their facilities,
data analytics, closed circuit and report roles to detect and deter personnel and operations abroad.
television, access control potential external or internal security
management and the design, threats. We undertake the recruiting,
installation and service of integrated screening, training, scheduling and
monitoring systems. We also supervision functions of uniformed
offer virtual guarding and remote security officers on behalf of
monitoring services from our clients.
GardaWorld Security
GardaWorld
Continued
16
With our experts working around FEDERAL SERVICES CRISIS24 INTEGRATED
the world, we gain a unique, GardaWorld Federal Services RISK MANAGEMENT
on-the-ground understanding (GWFS) is the cleared business The only true end-to-end security
of the local realities and potential unit of the GardaWorld Corporation, and risk management expert in
threats in every location where focused solely on providing the market, Crisis24 is powered by
protection and security are needed. expedient, reliable and quality always-on intelligence, integrating
As a result, we deliver exclusive mission support services, especially our extensive expertise with large-
insights for tailored, geo-relevant to the U.S. Government (USG). scale boots on the ground capacities
solutions. And because our success Since its establishment in 2003, to provide rapid actionable risk
is based on the unique contribution GWFS has continuously supported mitigation. Crisis24 provides
of the people we employ, we multiple USG agencies, state and comprehensive integrated risk
maintain high-quality recruiting local governments and commercial management services, including
and training programs in our locals- customers with professional medical consulting & strategy, crisis
first policy that meet or exceed and security support services. response, global protective
sustainability goals set by solutions, investigation & risk
our customers. GWFS has a proven track record assessment, intelligence and
of providing comprehensive training services.
and cost-effective programs
domestically and internationally, Backed by our global operation
delivering rapid deployment centers and advanced AI proprietary
of emergency medical, security technology platform, we protect
and integrated logistics solutions. individuals, organizations and
Recognized for our integrity and their data on a global scale against
highly ethical approach, we provide all aspects of risk and threats.
the highest quality services and Our centers are staffed with highly
personnel on critical USG programs specialized security analysts and
such as the U.S. Department of experts who provide critical support
State’s (DOS) Worldwide Protective and information 24 hours a day,
Services (WPS II) Program, 365 days a year. Through the
Department of Homeland Security’s acquisition of WorldAware Inc.
(DHS) Operation Allies Welcome, in 2020, we significantly added to
Department of Defense’s (DoD) our risk management capabilities,
Operation Allies Refuge and others. providing additional scale to our
platform to enhance service for
our clients around the world.
GardaWorld
17
A leading provider of integrated Our Cash solutions business simplified reconciliation of accounts
cash management solutions in operates through a combination and deposits, the use of electronic
Canada and one of the three largest of armored vehicles, deposit transfer, check imaging and
cash services providers in the processing systems, high-speed electronic signature lists and
United States, GardaWorld Cash currency processing systems, specialized monitoring and cash
offers clients in the United States cash vaults and other technologies forecasting services.
and Canada a fully integrated for cash automation and cash
approach to managing their cash management. As a market-leading We leverage innovative technology
ecosystems, which consists of cash services provider focused such as high-speed currency
both cash logistics and cash on high urban density regions processing, cash automation
management services. In Cash and financial centers, we provide technologies and AI-enabled
logistics, we provide secure our cash solutions to more than platforms for cash forecasting, as
transportation of assets via armored 11,000 clients, covering all 10 well as logistical expertise and best-
vehicles, usually between retailers Canadian provinces and the in-class partnerships to securely
and banks or between reserves and 48 continental United States. and efficiently manage our clients’
financial institutions, as well as ATM cash ecosystems. Our portfolio
maintenance and management. Our expertise helps clients minimize of differentiated and innovative
Cash management services include their risk, increase their productivity, technologies not only supports
the processing of cash through optimize their processes and our position as a leading provider
cash processing centers, check systems and improve their overall of such value-added services but
imaging, cash forecasting and cash strategic agility. Through our also positions us to support any
automation solutions such as Smart advanced information technology incremental outsourcing needs that
Safes and recyclers that detect platforms, we deliver value-added our clients could require.
counterfeit currency, count cash and services such as asset tracking,
remotely monitor credit accounts. consolidated electronic reports for
Sustainability About We Own it:
Report 2021 Us Our Business Culture
GardaWorld
18
We Own it:
Our Business
Culture
The values we live by drive everything Our Code of Ethics serves as a
we do. Our core values of Integrity, standard of conduct for all employees
Trust, Vigilance and Respect are so to commit to in their work and their
fundamental to our culture that they business dealings. To that point,
are worn by all hourly staff in the seal we have implemented a governance
on our uniform patch and carried by structure to ensure that our Code
all personnel, from security officers of Ethics is observed, promoted
to senior executives. Each and and managed effectively throughout
every one of our employees is part our company. The Governance
of a greater team that shares our Committee approves and oversees
values and follows the same ethical our Code of Ethics. The board of
roadmap. By doing so, we earn directors of each business unit
the confidence, respect and trust in our corporate group, as well as
of our clients, partners and every the management and legal teams
other stakeholder. and supervisors, all share in the
responsibility to promote an ethical
We are a trusted organization built on work environment and to ensure that
expertise, collaboration, consistency the Code of Ethics is distributed,
and entrepreneurship. Privately understood and followed within their
owned and operated by the owners teams. Please see more in our
of the business, we maintain a high- governance section on page 23.
touch “boutique” customer service
and employee engagement business
model that has been validated by
both our employees and our clients.
We Own it: Our Business
GardaWorld
Culture Continued
19
My Actions
Matter
Every GardaWorld employee is striving to do better. To always lead
expected to follow two guiding by example and actively contribute
principles: to take ownership and to a culture that respects ethical
to act responsibly. This means values, communities, people and
challenging themselves and always the environment.
I AM AN – I challenge myself. I AM UPRIGHT – I do not accept any form of

bribery or improper payments.
AMBASSADOR – I lead by example. AND HONEST
– I avoid conflicts of interest.
OF OUR – I adhere to our core values
CULTURE of Integrity, Trust, Vigilance – I respect company and
and Respect. client property.
Lorem Lorem ipsum dolor
sit amet
in malesuada Num
I PROMOTE – I treat all my coworkers fairly I SUPPORT – I work to improve the
que sapitat iorpora
and with respect. development and well-being
A SAFE AND COMMUNITIES tiores
of the communities
ut exera
we serve
– I never tolerate any form of voluptatur
INCLUSIVE discrimination, harassment,
AND SOCIETY around the world.
sedissuntio. Itas cor
WORKPLACE or violence. sinulla nducim
repudi totatquam,
omnimus eostia eos
dia nimusant labore
I PROTECT THE – I act responsibly. I CARE – I preserve resources
cum and avoid
apicienda
wasting water orsuntio.
energy.Itatendest di
HEALTH AND – I am aware of my surroundings. FOR THE
– I am encourageddelenis doluptur?
to contribute
WELL-BEING – I make sure that I am in ENVIRONMENT to the company’sQui sit andam eos
sustainability
OF ALL good condition to execute
commitments. eatem. Is et aut alit
my duties everyday. ut que dolorem
eicid
I RESPECT – I never tolerate human I DO NOT – I protect the confidential

trafficking, child labor or information entrusted to me.
HUMAN slavery of any kind. SHARE PRIVATE
– I do not discuss confidential
RIGHTS – If I witness any such act,
INFORMATION information I may have about
I will report it immediately the company or our clients.
to the company.
I ADHERE – The Code is meant to guide I SPEAK UP – I report all improper actions
my actions every day and help to my supervisor, the Legal
TO THE CODE me to do the right thing. AND ASK Department, Human
OF ETHICS – I follow the laws and regulations
FOR HELP Resources, or through the
confidential Ethics and
that apply to me and
Integrity Hotline.
my work.
GardaWorld
Culture Continued
20
Our Resilience and Agility During
the COVID-19 Pandemic
We have met the operational support of our staff while repurposing measures to prevent the spread
demands placed on our business the roles of our frontline employees, of COVID-19, including training and
units throughout the global away from tasks that had been made coaching material about COVID-19
pandemic, demonstrating the obsolete by the pandemic towards prevention and providing necessary
advantages of our agile model. those that had become important. PPE, preventative messaging, as well
While many businesses shut down This agility ensured that our services as cleaning protocols and enhanced
and reduced their day-to-day security remained in high demand and sanitization. Where feasible, we also
requirements, others, including allowed us to continue to drive high sought to provide as much flexibility
municipalities and healthcare levels of trust from clients—a core around working locations as possible,
providers, needed substantial aspect of our offering. cover the cost of any COVID-19
support from us to deliver on their testing, provide educational updates
commitments. Accordingly, our Ensuring that our employees once vaccines were available and
services were declared essential minimized risk to both themselves accommodate any requirements
services across all jurisdictions in and those around them when of those who wished to receive
which we operate. The flexibility performing their duties was the vaccine.
and resilience of our business paramount. To that end, we were
model allowed us to prioritize the able to quickly implement numerous
HOSPITAL SERVICES, CALGARY, CANADA

GardaWorld
Culture Continued
21
Recognizing Our Frontline Employees:
Our Everyday Heroes Campaign
At the height of the pandemic,

we launched a campaign to
recognize our frontline employees’
relentless commitment and efforts
during unprecedented times. The
goal was to inspire, encourage and
show appreciation for our teams.
The campaign ran throughout
the spring and summer of 2020
and encompassed all our digital
platforms, where our video garnered
worldwide attention and yielded
11 million views.
EVERYDAY HEROES 2020 CAMPAIGN POSTER

Sustainability 02
Report 2021
Governance
of ESG
Sustainability Governance Developing our Approach
Report 2021 of ESG to Sustainability
GardaWorld
23
Developing
our Approach
to Sustainability
Our business is set apart by and procedures, with safety and sustainability pillars and their
our focus on risk management and people at the heart of everything. alignment with the United Nations
taking an equitable approach to Sustainable Development Goals
all stakeholders – whether internal Over the past two years, we have (UN SDGs). While further details of
or external. We manage key ESG placed a significant focus on our contribution to the UN SDGs
risks to a high standard, based on ensuring that our approach was are set out on page 25, the following
those areas that are material to our aligned with our aim of creating are the key overarching pillars of
industry and business units. Each value in a sustainable manner. our ESG and sustainability strategy:
business unit has developed robust A core aspect of that approach
management systems, policies has been the development of
Governance & Oversight
Effective sustainability and ESG strategies start

with strong governance and oversight
Security People & Environmental

& Trust Communities Impact
Best-in-class management Development of our people A commitment to do
systems and performance through investment and training more to mitigate our
on health and safety environmental footprint
Commitments to having
Securing client assets, a positive impact wherever Initial dataset on emissions
locations and people we operate detailed in reporting
Clients trust in our ability High levels of charitable giving
to consistently deliver across the globe
what is asked
Developing our Approach
GardaWorld
to Sustainability Continued
24
Alignment with
the UN SDGs
In 2015 In 2020
The UN General Assembly adopted We undertook an assessment to
the 17 Sustainable Development determine where we are making
Goals (SDGs), which aim to “create the largest contribution to the SDGs.
economic prosperity, social inclusion This involved mapping the 17 goals
and environmental sustainability for and 169 targets against information
all.” Forming a blueprint for a more provided by our five business units
sustainable future, the SDGs require when compiling this report, as well
governments, businesses, academia as the formal policies set out within
and citizens around the world to those business units and at the
get involved. corporate level. The outcome of this
process was used to rate our overall
alignment and contribution to each
goal. As highlighted within the pages
of this report, we see the SDGs
that we are most aligned with
as those that are also supported
by our business activities.
Developing our Approach
GardaWorld
to Sustainability Continued
25
Sustainability Pillars
POLICY FRAMEWORK AND CONTRIBUTION TO THE SDGS
As a business, we recognize that we are only starting our journey by aligning with
and contributing to the UN SDGs. We intend to strengthen our practices in these
areas and report on that progress in the years ahead.
People & Environmental Security

Communities Impact & Trust
Health and Gender Diversity GardaWorld GardaWorld Environmental External

Safety — Policy — Policy Corporate Corporate — Policy and Stakeholder
Health, Safety and Policy on Anti Responsibility Responsibility Statement of Intent Grievance
Environment- Harassment UN Global UN Global ISO - EMEA Mechanism
Communication, Recruitment and Compact-EMEA Compact-EMEA Protection of
Participation and Selection policy Family Support Indigenous Embassies, People
Consultation Handbook advantage and Capital
Equal Opportunities
Health and Policy Contractor Business impact Engagement with
Safety – Contractor Handbook and stakeholder national bodies
Handbook Approach to
Women in Security Veterans at analysis
Transportation GardaWorld External
Safety – Land Training and
Development Building Stakeholder
and Air grievance policy
Relationships
with Indigenous School of
Communities Leadership/
Famijeunes
The primary activities of our
business that align with the goals
above are:
– Striving to be a leader in health and – Striving for greater diversity and – Extensive human rights, anti-corruption
safety, using a data-driven approach inclusion in terms of our people but and anti-bribery training and oversight
also the communities we serve
– Engaging with a diverse set of – Development of our inaugural
communities to ensure inclusive – Gender diversity policies, anti- environmental policy
practices across all our operations harassment training and approach
– Protection of people, organizations
to women in security
and assets
Sustainability Governance Corporate
Report 2021 of ESG Governance
GardaWorld
26
Corporate
Governance
A Robust Governance Framework
The oversight of our operations reviewing and approving major

around the world and our corporate decisions and assisting in
governance framework ultimately setting and achieving the company’s
rests with our Board of Directors, objectives. The Board promotes the
which is committed to transparency, long-term success of the business
to upholding the highest standards through effective oversight of risk
in governance practices and ethical management and an entrepreneurial
behavior and to enhancing and outlook. Furthermore, the Board
protecting long-term economic promotes GardaWold’s constant
value creation for our stakeholders. improvement and ESG values.
The primary responsibilities of AN EXPERIENCED

the Board are to provide leadership BOARD OF DIRECTORS
and develop strategy; to preserve The majority of our directors
integrity and supervision of the are considered independent and
business; and evaluation and its committees are chaired by
succession planning. independent directors. They bring
a diverse set of skills, backgrounds
The Board is responsible for acting and experiences to the Board’s
in the best interests of our company deliberations, including in the fields
and shareholders by overseeing of executive management, risk
senior management, providing management, leadership, finance,
guidance in the development of economics, financial reporting and
corporate strategy and policies, policymaking, among others.
Corporate Governance
GardaWorld
Continued
27
Board of
Directors
The Board of Directors is led by The Board promotes our ESG

our Founder, President and CEO, values. The Corporate Governance
Stephan Crétier. The majority Committee is responsible for
of the members are considered overseeing the company’s Code
independent. The Board has a Lead of Ethics and integrity hotline,
Director, who is an independent policies and decisions relating to
member of the Board who ensures corporate governance and
the Board acts independently assessing executive compensation.
from senior management; those This committee is also responsible
independent directors have for overseeing our ESG policies,
sufficient opportunities to meet in strategies and performance.
the absence of senior management;
and chairs the meetings of the The Audit Committee is responsible
independent directors. for compliance with guidelines,
procedures and financial practices
The Board has two key permanent across the company’s operations,
sub-committees, the Audit as well as their continuous
Committee and the Corporate improvement. The Audit Committee
Governance Committee. acts as an independent and
objective party to notably verify
our financial reporting processes,
internal control procedures and
to ensure that we adopt an
appropriate disclosure policy.
GardaWorld
Continued
28
Code
of Ethics
Our success is fundamentally The Code of Ethics

aligned with our adherence to core
principles that govern the business has been integrated
and we continuously ensure that
all our activities, as well as our
into the onboarding
subsidiaries, contractors, directors, process for all new
officers and employees – comply
with all laws applicable to our employees worldwide
business operations and our own and we are developing
business ethics standards.
enhanced training
In 2020 and 2021, we undertook a
comprehensive review of our various
modules applicable
codes and policies in place across across the business.
our operations and developed
our first international and unified
Code of Ethics. The new and unified
Code of Ethics, which now applies
to all business units and operations
globally, was launched following
extensive analysis and engagement
with business units.
To promote understanding of
the new Code, a comprehensive
communication campaign supported
its company-wide launch, including
videos by business leaders, emails
and regular posts through our various
internal communication channels.
GardaWorld
Continued
29
Whistleblowing Policy
and Ethics Hotline
As a global leader in security services,

we consider it our responsibility
to systematically intervene in any
activity considered illegal, dishonest,
inappropriate or unethical. To
this end, we have developed a
Whistleblowing Policy that applies
to all individuals worldwide. To assist
in the implementation of this policy,
we have set up an Ethics Hotline to
report concerns or violations. Further
details of the Whistleblowing Policy
are set out on page 39.
ETHICS HOTLINE CAMPAIGN POSTER

Sustainability Governance Our Approach to
Report 2021 of ESG Sustainability Reporting
GardaWorld
30
Our Approach
to Sustainability
Reporting
This Sustainability Report of this report. In addition, the UN the steps that we have taken over
is our first formal step in providing SDGs played a key role in the the past two years as creating
greater insight into our approach development of our overarching the foundation from which we can
to—and our management of— strategy for ESG and sustainability. further develop our approach to
environmental, social and At the end of this report, we include sustainability, ESG and strong
governance issues across our value indices that map a selection of reporting in the years ahead. Our
chain. As a business, we recognize our disclosures to those external future reporting will be informed by
the growing importance of providing reporting frameworks, as well as the ongoing review of sustainability
transparency about our efforts how they fit in with our contributions reporting standards across the
to create value in a sustainable to the UN SDGs. globe, as well as the integration
manner, based on a set of topics of third-party reporting frameworks,
that we have identified as material to DATA FRAMEWORK both of which will serve to enhance
our business and our stakeholders. As we continue to enhance our the external understanding of
Further details on the process disclosures, we remain focused our approach.
we underwent in identifying those on improving our processes and
topics are set out below. procedures for tracking, monitoring
and measuring our performance in
In developing this report, our relation to the sustainability factors
approach was informed by multiple, that are relevant and important for
best practice sustainability reporting our company and our industry. The
standards and frameworks. creation of our ESG data framework,
Guidelines and recommendations which is supported by consistent
from the Global Reporting Initiative contributions from each of our
(GRI), the Sustainability Accounting business units, will be central to
Standards Boards (SASB) and the our ability to drive performance in
integrated reporting framework have the period to come. While we have
all been considered for the creation only begun this journey, we consider
Our Approach to Sustainability
GardaWorld
Reporting Continued
31
Materiality at the Core
As part of the process to develop highly beneficial to the organization We fundamentally

our approach to sustainability and has served to inform decision-
and ESG factors, the business, making, to help focus the company believe that these
with the help of two experienced on material risks and opportunities
consultants, carried out an in-depth stemming from these issues and,
issues will continue
assessment to identify the most ultimately, to provide the platform to evolve over time,
material areas for the company and to enhance our reporting to
its stakeholders. Although there is stakeholders. The output of the as will our reporting
a consistent focus on the disclosure assessment has also informed and performance
of ESG and sustainability information, the development of our initial
it can often be difficult to identify data framework, which will allow under them.
and assess which information the business to drive improved
is most useful. The process was performance in each of the key
carried out to ensure that the areas over time.
development of a long-term strategy
focused on addressing the most While the material issues reported
significant sustainability-related on and their link to our overarching
risks and opportunities. sustainability pillars are neither
exhaustive nor set in stone,
In line with established practices, we are confident that they provide
we assessed which sustainability a comprehensive picture of our
issues are most important to our approach to sustainability.
stakeholders and our business and
those that could impact our ability
to create value in the short, medium
and long term. The process was
Our Approach to Sustainability
GardaWorld
Reporting Continued
32
Identifying Material Issues
Review of business priorities In the following section, there are

extensive details provided about
Peer analysis each of the priorities identified by
our materiality evaluation. Those
Research of sustainability were identified as:
reporting framework (GRI,
SASB, TCFD and Regulatory – Health and Safety
Standards)
ISSUE – Business Ethics
INVENTORY Initial long list of all potential and Conduct
sustainability topics
– Human Rights and
Supply Chain
Feedback from leadership
– Workforce and
Research of rating Human Capital
agency views
– Communities
Review of stakeholder and Society
interests – Emissions and
Interviews with investors
Climate
PRIORITIZATION
Each section provides extensive
details on the policies, data and
case studies relating to each of the
Streamlined list of material material areas.
topics
Engagement with business

units to obtain key data
Data aggregation and analysis

ANALYSIS AND
Sustainability reporting
REPORTING
Sustainability
Report 2021
GardaWorld
33
Our
Sustainability
Pillars
Security People & Environmental

& Trust Communities Impact
a –
Sustainability 03
Report 2021
Security
& Trust
Sustainability Security Leading Safety
Report 2021 & Trust Standards
GardaWorld
85%
of countries of
operation have
national H&S
35
committees
Leading Safety COUNTRIES OF OPERATION WITH FORMAL HEALTH
Standards
AND SAFETY COMMITTEES
Sustainability Pillars: Embedding a culture

Security and Trust, People and Communities of safety – Security
Services Canada
In response, during
the last year, following
an in-depth evaluation
of our approach to
OUR OVERARCHING Across all business units, we work safety, we made certain
OBJECTIVE: ADHERING relentlessly to ensure this critical enhancements to
TO THE HIGHEST SAFETY business goal is achieved. Whether our OHS framework.
Specifically, we
STANDARDS AND REDUCING it is cash or security services in appointed regional
SAFETY INCIDENTS North America, or security services advisors, a senior
EVERY YEAR. throughout the Middle East and national advisor and
a national director to
Africa, safety is at the foundation oversee OHS practices
As a business whose purpose is of everything we do and is essential and make improvement
inextricably linked to the provision to our success as a business. recommendations.
of safety, we uphold the highest Consequently, we have
identified two main
standards when it comes to Each of our business units has objectives for the year:
operating in a safe, compliant and developed formal documentation enhancing our risks
ethical manner. With a variety of concerning the policies, processes assessments and safety-
material risks facing our employees, and procedures pertaining to related investigations.
from security guards to drivers, occupational health and safety SIGMA-HR OHS,
we recognize our responsibility to (OHS) hazards. Those policies a software system
ensure the safety of our employees, operate in addition to overarching designed to promote
our clients, our partners and the principles, such as the seven golden the occupational health
and safety of employees
communities in which we operate. rules of OHS in Canada, the general was also implemented
safety principles in the U.S. and during the past year,
standard operating procedures in with all users receiving
the Middle East and Africa. in-depth training
to maximize its
effectiveness.
Leading Safety
GardaWorld
Standards Continued
36
A culture of safety is integrated employees. Each level is accountable the stronger our education, the
into every aspect of our operations to the one above and responsible greater is our opportunity to mitigate
across the company. Professional for the one below. This level of the risk of safety incidents occurring.
staff work alongside all employees accountability and responsibility
to ensure a continuous focus on is achieved by a belief in and Our injury rate and lost time injury
safety. From strategic planning to adherence to our corporate rates continue to be more favorable
implementation on the ground, we values. On the issue of safety, than our global security service peers.
promote our safety efforts through: we endeavour to outperform.
– Task pre-planning and reviews
Safety performance data is tracked
– Lagging indicators COVID-19—A Test
and recorded across all areas of of Workforce Safety
– Data oversight operations. Our OHS frameworks As a decentralized
– Incident analysis allow for live and automated organization, we have
reporting and tracking processes a level of flexibility in how
we deal with restrictions
The integration of safety of incidents. Our teams can track and the variance of risks
improvement efforts is driven by incidents, allowing for analysis relating to COVID-19,
business unit leaders and their of the root cause, the cost of the on both a regional and
incident and the length of time the national level basis.
direct reports. However, ownership But words must also
of the safety process does not solely involved personnel were on duty. be met with action.
reside within HR or those with an The ability to analyze this type of We addressed these
explicit focus on OHS. In line with data allows us to proactively identify challenges with our
employees across the
our overarching approach to risk safety risks, as well as educate globe. Preventative
management, our safety process employees, partners and clients messaging, cleaning and
is led by business unit leaders prior to beginning work on elements sanitization and PPE was
that may result in an incident or injury. distributed to operations,
and Senior Management and is recognizing that many
embraced and upheld by all The greater our data insights and of our people were faced
with challenges on a
daily basis.
As we sought to protect
our people and wider
stakeholders more
1.41 broadly, throughout the
pandemic, we have
closely monitored and
followed guidance from
0.62 the Centers for Disease
Control and Prevention,
0.5 1.0 1.5 2.0
the World Health
Organization and
GARDAWORLD KEY OHS INDICATORS other public health
IN 2021
Total recordable incident rate (TRIR) organizations.
Lost time injury rate (LTIR)
Leading Safety
GardaWorld
Standards Continued
37
EMBEDDING A CULTURE of efforts to mitigate risk. Ultimately,
OF SAFETY we want each and every employee Workforce Safety
In line with our overarching to develop a keen understanding Awareness
principles of business and risk of how to evaluate risk and how to A robust Health and
management, our track record respond if a risk of whatever nature Safety framework can
be undermined by a lack
on safety benefits from our begins to materialize. of awareness from the
decentralized approach, which workforce. Our U.S. Cash
allows each business unit to craft Initiatives such as the introduction Services business unit has,
and develop a custom OHS program of a 22-module training package over the last year, taken
many steps towards
that meets the specific needs of for all managers located within the ensuring that Occupational
their people and the challenges Middle East and Africa, taken over Health and Safety remains
facing their operations. While there 44 hours, emphasize the importance a priority for employees
are aspects of our approach to placed on safety, which resonates and management alike.
OHS that are uniform across through the organization. In addition, A strong focus was
business units, such as a tireless all business units have their own placed on expanding
focus on training and maintaining location-specific safety and environmental health and
emergency response plans that safety training programs
our industry-leading position, the available on their online
flexibility of the decentralized address risks that are specific to learning platforms, on
framework encourages adherence their location. rolling out a national
and hereby ensures stronger overall workplace safety and heat
COMMUNITY SAFETY illness awareness program
performance. We set out below alongside a hydration
some of the most positive aspects We make every effort to engage program specific to
of how we ensure we not only with the communities in which we California, as well as on
perform to a high standard on operate. The safety and well-being improving education
and awareness around
safety, but also embed a culture of those same communities is of the serious injury reporting.
of safety across the organization utmost importance. Across business Furthermore, a newly hired
and within business units. units, not only our people, but also OSHA Manager was added
our leaders ensure that all planning to the compliance team
to reinforce the existing
All personnel are informed of our of operations is underpinned by structure already in place.
safety expectations and commitment a constant focus on the safety
to reducing all safety related of the community. There are plans to further
incidents. Equipping our people with expand on the OHS training
and education of the field
the necessary skills and knowledge CONTRACTOR SAFETY leadership team and to
to perform their daily responsibilities In addition to the safety of our continually update OHS
safely is pivotal in our approach employees, we equally prioritize the programs so that every
to OHS. Over the last several years, safety of contractors. Contractors employee has the training,
knowledge and resources
we have refined our development are afforded the same protections as they require to ensure their
and training programs to enhance full-time staff and receive similar own safety and the safety
flexibility and relevancy, with job- levels of training to make them aware of others around them.
specific training based on the degree of any risks related to their work.
of risk involved and the complexity
Sustainability Security Leading
Report 2021 & Trust Safety Standards
Leading Safety
GardaWorld
Standards Continued 78%
of total
vehicles have
smart software
38
installed
PERCENTAGE OF VEHICLES WITH SMART

SOFTWARE INSTALLED
TRANSPORTATION SAFETY Over the same period, we provided habits, keeping in line with many
Logistics is a critical component at least 16,000 hours of municipal “Think Green and
of our business and we are mindful transportation safety training for Drive Safe” strategies to promote
that having large numbers of people employees and contractors. Across environmental sustainability. In
and valuable assets on the move business units, we consistently run addition to vehicle route monitoring,
poses safety risks. In line with our road safety programs, such as new telematics’ key features include
overall approach to OHS, we have driver training and education. the tracking of distances to
developed best-practice standards Canada’s Security Services mobile and from each client site and of
to reduce transport safety risks and fleet driver behaviour patterns such
work to ensure all employees are is equipped with telematics as speeding, harsh braking and
fully aware of their responsibilities. technology. The technology allows harsh cornering.
our branches to track precisely
Road transport remains a where our vehicles are located While we strive to eliminate
challenging and complex area for from any one of our branch offices, all incidents, we are rigorous in
a number of industries. To mitigate and to dispatch the closest available our monitoring of traffic and wider
the risks related to traffic and vehicles to our clients’ sites. health and safety issues. Any
vehicle-related accidents, we focus driver infractions are immediately
on safe practices and behaviours Vehicles are monitored 24/7 and investigated by the HR department,
and calling for safe vehicle design. information is relayed in real time. with the potential for disciplinary
Road traffic accidents claim Each vehicle’s trip history is stored, measures by managers.
around 1.35 million lives every meaning that we can obtain a record
year, according to the World of arrival and departure times for As with OHS, our Senior
Health Organization. In FY 2021, our any location for any given time Management team is regularly
workers drove over 209 million km period. Additional features include apprised of developments in
across our operations in almost tracking our fuel consumption, our approach to transportation
6,000 vehicles. engine idling patterns and driving safety, as well as the key indicators
tracked by the business units.
In 2020
AI dash cameras were
GardaWorld Consolidated
KPI piloted in North America.
2021 Data The pilot program is
still ongoing and the
Road traffic
accidents /100,000 km 0.409 evaluation framework is
currently being built.
Sustainability Security Ethical Business
Report 2021 & Trust Practices
GardaWorld
39
Ethical Business
Practices
Sustainability Pillar:
Governance and Oversight
OUR OVERARCHING ANTI-BRIBERY AND in connection with governments

OBJECTIVES: TO ACT WITH CORRUPTION under any circumstances.
INTEGRITY, ENSURE A ZERO- We have a zero-tolerance policy Appropriate training is focused
TOLERANCE APPROACH TO for all forms of bribery or corruption, on the needs of employees
BRIBERY AND CORRUPTION, regardless of whether the recipient in locations or roles assessed
PROVIDE ROBUST GRIEVANCE is a government official or a private to be at a higher risk of bribery
MECHANISMS AND PROMOTE citizen. While the risk of bribery and corruption.
THE HIGHEST STANDARDS and corruption can manifest itself
OF DATA PROTECTION. anywhere, we are aware that for GRIEVANCES AND
certain sectors and areas, bribery WHISTLEBLOWING
We expect our employees to work and corruption present a particularly Whistleblowing is recognized as
in line with our policies and training high risk. As such, we take our an important tool in the prevention
and to treat others with respect, responsibility of communicating and detection of corruption and
fairness and dignity. our zero-tolerance approach to any other forms of malpractice.
Our international Code of Ethics our employees, contractors and By disclosing wrongdoing in an
sets clear expectations for how we suppliers extremely seriously. organization, whistleblowers can
work. It applies to all our employees avert harm, protect human rights,
and underscores the belief that how Our international Code of Ethics help to save lives and safeguard
we deliver our services is as explicitly prohibits engaging in the rule of law. The clandestine
important as what we deliver. As bribery or corruption in any form. nature of corrupt behavior means
outlined, we provide regular training It clearly states that employees that it may never come to light
and communications to employees should never provide, offer, promise, unless cases are reported by people
to ensure it is embedded in our receive, or solicit any improper who discover them in the course of
culture and everyday thinking. Our payment or engage in any their work.
expectations of suppliers form of kickback. All employees
are documented through certain must comply with the terms
requirements, engagements and of all government tenders and
regular evaluations to help them procurement processes and avoid
develop and strengthen their engaging in any improper dealings
relationships with us.
Sustainability Security Ethical Business
Report 2021 & Trust Practices
Ethical Business
GardaWorld
Practices Continued
40
In keeping with our commitment FAIR COMPETITION RESPONSIBLE USE OF DATA
to maintain the highest ethical We believe in a free and fair The effective monitoring and
and professional standards within competitive environment for the oversight of information security
our operations, all internal and provision of our services, with risks are critical components
external stakeholders are strongly honest competition based on of corporate governance and
encouraged to report concerns integrity, product quality, price and responsible business practice,
about any perceived or suspected customer service. Without question, particularly in light of the
misconduct either directly by the we comply with the competition accelerating trend of digitalization
Company, its employees, officers or laws of each country we do across all industries. As with most
directors, or indirectly by the labor business in. businesses, we manage a variety
unions, contractors or suppliers. of data and information security as
Accordingly, we have established As set out in our Code of Ethics, an essential element of day-to-day
a comprehensive Whistleblowing as a business, we will continue operations. We understand the
Policy to manage the receipt, to compete vigorously and importance of respecting privacy
retention and treatment of complaints independently. This relentless and are committed to protecting our
and concerns received by the focus on performance, however, clients’ personal data. Our practices
Company regarding activities will never come at the expense of are designed to meet some of the
believed to be illegal, dishonest, acting ethically. We will not use any most stringent data protection
unethical or otherwise improper. misleading marketing, advertising, regulations in the world, including
The Whistleblowing Policy provides or improper negotiation methods the Canadian Personal Information
clear guidance on the use of and tactics, which could be Protection and Electronic
internal and external communication interpreted as a way of intimidating Documents Act (“PIPEDA”) and
channels that will allow such or forcing a client to purchase a the European General Data
concerns to be raised in confidence product or a service. Likewise, we Protection Regulation (GDPR). We
and anonymously if desired, without will never engage in cartels or other also adhere to all other applicable
fear of reprisal or retaliation of any measures or methods planned to related legislations. Our approach
kind. The Whistleblowing Policy is restrain or obstruct fair competition. is guided by our Ten Privacy
available on the company’s website Principles, detailed on our website,
at www.garda.com/ethicshotline. as well as by our Code of Ethics,
which sets out our commitments
to our employees, clients and
other stakeholders on the use
of their data.
Sustainability 04
Report 2021
People &
Communities
Sustainability People & Protecting all
Report 2021 Communities parts of society
GardaWorld
42
Protecting All
Parts of Society
Governance and Oversight
OUR OVERARCHING The core elements of human rights Code of Conduct Association
OBJECTIVE: HAVING THE oversight and diligence are: (ICoCA), a multi-stakeholder
UTMOST RESPECT FOR HUMAN initiative formed in 2013 to ensure
– having an overarching commitment
RIGHTS, PLAYING A LEADING to human rights
that providers of private security
ROLE IN PROTECTING AGAINST services respect human rights
ANY ABUSES AND PROMOTING – assessing the human rights impacts and humanitarian law.
of company activities
GREATER PROTECTION IN
THE SUPPLY CHAIN. – integrating those values and cultures We, along with other signatories,
– tracking and reporting performance affirm that we have a responsibility
As a global security company with to respect the human rights of and
more than 120,000 employees, our We do not tolerate the practice fulfill humanitarian responsibilities
operations inherently involve human of human trafficking in any form towards, all those affected by
rights risks, which are associated and reject any form of child labor our business activities, including
with a range of business and or slavery, including forced or personnel, clients, suppliers and
societal risks. By respecting and indentured labor of any sort. We are the population of the area in which
promoting internationally proclaimed particularly vigilant about this risk to services are provided. We also
human rights, we can ensure that our operations and have developed recognize the importance of
work is a source of dignity and systems to apply fair employment respecting the various cultures
purpose—as well as income—for practices across our organization encountered during our work, as
the people we employ. Our clients, globally. We adhere to best practice well as the individuals we come
employees, governments and wider standards in relation to the into contact with as a result of
stakeholders expect nothing less. management of human rights risks those activities.
and our approach is informed by
the core of the International Labour
Organization and our founding
membership of the International
Protecting All Parts
GardaWorld
of Society Continued
36.51%
of employees
36.51%
are covered
of employees
by a CBA are
43
covered by a CBA
PERCENTAGE OF EMPLOYEES UNDER COLLECTIVE

BARGAINING AGREEMENTS
As a signatory to the Code and Compact, whereby its commitments SUPPLY CHAIN
a fully certified member of the to the program are supported by an The supply chain relates to both the
ICoCA and one that supports the action plan to continue advancing purchase of goods and services for
UN SDGs, We have been able to internationally recognized human internal use and also the purchase
develop a culture of strong ethical rights, labor, environmental and anti- of goods and services procured in
behavior. Our work with the ICoCA, bribery and corruption principles. order to fulfill customer contracts.
including the use of their guidance Under the authority of its Oversight While placing a continuous
and tools, has proved invaluable Board, the business unit has also emphasis on ensuring we adhere
in promoting these high ethical and established a Business & Human to the highest standards of human
regulatory standards. In addition, Rights Working Group, which is rights protection within our own
the requirement to provide evidence responsible for the oversight and operations, we also recognize our
for Code compliance to be eligible awareness of human rights issues. responsibility to—where possible—
for many state security contracts, positively impact the practices of
has enabled us to be a leader Furthermore, two of our business those we interact with.
in the provision of security for the units have achieved certification for
diplomatic and aid sectors. It is their operations worldwide to ANSI/
at these points where we see the ASIS PSC-1 standard and undergo
growing overlap between risk regular reviews and audits on
management and ethical conduct. human rights practices
In addition to ICoCA, we have FREEDOM OF ASSOCIATION

multiple processes and procedures Freedom of association is a
in place to effectively identify and fundamental human right proclaimed
manage potential human rights issues in the Universal Declaration of
and business units have varying Human Rights. As part of our
approaches to the management recognition of human rights, we
of human rights issues based on have the utmost demonstrable
the level of exposure and risk. respect for the freedom of
association of our employees.
Our Middle East and Africa Across our operations, ranging from
business unit has established East Africa, the 26 different unions
a formalized approach in the representing Security Services
management of potential human U.S. officers and the unionization
rights impacts through its adherence of guards in Canada, we ensure
to multiple international standards the right to collective bargaining
and principles. Among several is fully protected.
commitments, the business unit
participates in the UN Global
Protecting All Parts
GardaWorld
of Society Continued 72%
of supplier
contracts include
human rights
44
clauses
PERCENTAGE OF SUPPLIER CONTRACTS THAT

INCLUDE HUMAN RIGHTS CLAUSES
We have vendor selection, – Security Services Canada are placing a

vendor management and due focus on engaging with suppliers toward
sustainable development, with a key UK Modern Slavery
diligence policies in place that objective that all agreements coming to Act Compliance
include review and screening maturity in 2021 and beyond are subject GardaWorld Security
mechanisms for existing and to clear discussions with the supplier to Services Middle East and
Africa provides a detailed
prospective business partners. enhance the emphasis on sustainability.
statement in line with
They account for reputational risks, The increase in engagement the requirements of the
including specific due diligence between business units and UK Modern Slavery Act
policies relating to bribery and 2015, which states that
suppliers is a hugely positive step. the business unit is
corruption. The company extends Nonetheless, we have also sought committed to ensuring
several of its human rights and to drive an increase in the number that there is no modern
health and safety standards to of supply chain due diligence slavery or human
suppliers and other third parties. trafficking in its supply
assessments we have carried out. chains or in any part of
its business. Key codes
Across our operations, we have We are confident that we have and policies reflect its
enhanced engagement with the made significant progress in our commitment to acting
supply chain on a number of issues, ethically and with
oversight of supply chain risks and integrity in all its business
ensuring that we have an accurate developments as a means of relationships and to
picture of the risk within it as well as increasing the protection of our implementing and
its impacting behaviors: stakeholders and our business.
enforcing effective
systems and controls to
– Cash Services Canada are currently However, as with much of our efforts ensure slavery and
engaging with suppliers to obtain on ESG and sustainability, we human trafficking is not
accurate data on diversity and human recognize that we can continue to taking place anywhere
rights criteria through the supply chain. in its supply chains.
improve in the period ahead and will
– Cash Services U.S. are in the process continue to do our utmost to drive
of identifying a third-party consultant to further engagement with suppliers
review all vendors to ensure they meet and develop our due diligence of
adequate diversity guidelines.
supply chain practices.
NUMBER OF SUPPLY CHAIN DUE DILIGENCE ASSESSMENTS
GardaWorld
KPI
Consolidated 2021 Data
Supply chain due

diligence assessments 1,476
Sustainability People & Developing
Report 2021 Communities our People
GardaWorld
45
Developing
our People
People & Communities
OUR OVERARCHING appropriate remuneration levels When an employee joins

OBJECTIVES: TO DEVELOP that encourage loyalty, working- our company, they commit to
OUR PEOPLE time standards and respect our corporate values. To ensure
for collective bargaining, mean our employees fully support
We foster a culture of respect and greater satisfaction and improved and demonstrate these values,
integration by developing policies performance for workers, better we provide them with a complete
to support the success of all staff retention and increased brand and robust onboarding and
our team members whoever they loyalty among employees and induction program. This includes
are, wherever they come from. clients alike. a presentation to align the new
As an equal opportunity employer, employee with our global business,
diversity is not only a core belief LABOR PRACTICES AND our history, the locations in which
but something we strive for every TRAINING we operate, the type of services
day. We seek to ensure the full We are committed to international that we provide, the structure of
integration of each employee in their best practices for labor practices the organization and the employee’s
working environment, regardless and relations, including adherence role within the business and their
of ethnic or social origin, race, to international conventions and team. A smooth onboarding process
gender, religion, nationality, sexual frameworks. In the Middle East and is vital and we take measures to
orientation, or other distinguishing Africa, GardaWorld is a signatory ensure that this is the case. In the
characteristics. This includes of the UN Global Compact (UNGC), U.S., for example, each Security
ensuring fair access to internal a central tenet of which is adherence Services employee is contacted by
opportunities such as promotions to strong labor practices. Our different members of management
and appointments. We know that commitment under these principles on their 30th, 60th and 90th day
strong labor practices, including includes the upholding of freedom of work to talk about any issue and
of association and the elimination make sure that things are going well.
of discrimination in respect of
employment and occupation.
Sustainability People & Developing
Report 2021 Communities our People
Developing
GardaWorld
our People Continued
46
In-work training plays a key role arrange the training needed. Alongside competitive
in continuously helping to drive Once training has been completed,
a culture of performance and the training manager will follow up wages, we provide
accountability. Our training with the employee and manager
programs combine different forms to record the effectiveness of
a variety of in-work
of learning. Managers play a crucial the training. benefits for employees
role in reinforcing employees’
learning and professional growth. Our industry is a competitive — these can include
Our training programs are one, characterized by higher levels referral bonuses, health
competency-based and focus on of employee turnover than many
leadership, sales, job-related skills other sectors. We recognize the care benefits and dental
importance of talent management
and soft skills. Training is offered at
all levels within the organization. For as one of the key factors
coverage for employees
field positions, we have dedicated underpinning company growth and family.
training programs focusing on and ensuring the continuity of
operational skills and specific our business in a competitive
knowledge required for the job. marketplace. Talent management
Through our platforms, employees enables us to attract and retain
are offered continuous opportunities high caliber people, develop
to learn and develop. Ultimately, our employees and continuously
we focus on reciprocal commitment anticipate needs for future positions
so that employees are proud to on a local and global level.
wear the GardaWorld uniform and
we are proud to invest in them. For employees working in
an international environment,
For our Security Services Middle our local cultural training programs
East & Africa colleagues, a training- provide a special focus on personal
needs analysis is done during effectiveness in an international
performance reviews, with individual setting, allowing them to
performance and role requirements operate effectively, comfortably
assessed against the training and sensitively.
currently offered. The line manager’s
commitment to proactively manage We provide our employees with
the employee’s professional growth competitive remuneration that
and development is critical in this meets or exceeds market standards
process. Any gaps that are identified and living requirements. We are
are recorded by the training committed to fair living wages for
manager who will source and all our employees in all countries
and regions where we may operate.
Sustainability People & Removing Barriers to
Report 2021 Communities Diversity and Inclusivity
GardaWorld
Removing
47
Barriers to Diversity
and Inclusivity
OUR OVERARCHING maintaining a diverse and highly the military. We are proud to count
OBJECTIVE: PUTTING IN PLACE competent workforce. In the U.S., over 10,000 military reservists and
POLICIES AND PRACTICES for instance, a key focus of Security veterans among our ranks.
THAT ENSURE GARDAWORLD Services’ Diversity & Inclusion
REMAINS A WELCOMING National Committee is to ensure We attach particular importance
BUSINESS TO ITS PEOPLE a diverse applicant flow. In Canada, to creating accessible job
AND COMMUNITIES. Security Services have partnerships opportunities, to give people with
with external associations to disabilities a chance to shine in
We pride ourselves on being an promote the hiring of Indigenous the GardaWorld community.
equal opportunity employer, treating people, new immigrants, young
our employees with dignity and graduates, retirees and women. In our community, there is no room
respect and going out of our way We know that traditionally, for discrimination. We want our
to create a working environment the security industry has been a employees to be true to themselves
that reflects the diversity of the male-dominated field. We want to and put their best foot forward,
communities in which we operate. change that. Each year, we welcome no matter their sexual orientation,
We are the proud recipient of the increasingly more women to the gender identity, background, skin
Maurice Pollack Award, an honour team, who challenge the status colour, or experience.
bestowed on us for our various quo and exemplify exceptional
initiatives designed to integrate a professionalism and competence. In the period ahead, we will focus
diversified ethnocultural workforce on disclosing data and metrics
and to create equal access to While hugely important in workforce that go beyond gender diversity,
employment. This is reflected in composition, gender is only one in accordance with our belief
our recruitment process. We have aspect of diversity. we are also that diversity comes in many
a transparent, non-discriminatory committed to helping military different forms.
recruitment process aimed reservists and veterans find fulfilling
at employing highly qualified, careers within our workforce.
experienced and knowledgeable We value the expertise and ambition
individuals, with the aim of of former and active members of
Removing Barriers to
GardaWorld
Diversity and Inclusivity Continued
48
RECOGNIZING WOMEN
DURING INTERNATIONAL
WOMEN’S HISTORY MONTH
We presented the portraits of some
of the women in each business unit
who occupy positions traditionally
considered to be reserved for men.
The goal was to inspire female
employees and demonstrate that no
job is out of reach at our company.
WOMEN’S HISTORY MONTH CAMPAIGN

HIGHLIGHTING SOME OF THE INSPIRING
WOMEN AT GARDAWORLD
WE MARKED CANADA’S
FIRST “TRUTH AND “Thank you from our
RECONCILIATION DAY” Nation for bringing
To recognize and reinforce our awareness and
education to such
belief in the importance of honoring an important day in
the lost children and survivors history. Tomorrow
of Canadian residential schools, will be a day of
the Global Communications team reflection and gives
us an opportunity to
collaborated with the Security reflect on the tragic
Services Canada executives to history of residential
produce several videos highlighting schools and honor
their survivors. This is
our commitment to supporting a small step in the
Indigenous communities across long journey ahead.
Canada. These videos ran on Thank you,
September 29 and 30 as part of GardaWorld,
for reflecting on
a national campaign launched this day.”
on all our digital platforms.
– Crystal Young,
Through partnerships with 19 First President and CEO
at McKay Métis
Nations communities and counting, Group
we are proud to employ Indigenous
people. We provide training and
support services so that we can MESSAGE FROM OUR REGIONAL VP STEVE
HOFFMAN ADDRESSING TRUTH & RECONCILIATION
excel together as a team and as DAY IN CANADA
an organization.
GardaWorld
49
Indigenous Inclusion As we continue to develop a full
GardaWorld was founded in 1995, appreciation for Indigenous peoples’
one year before the last Indian journey and the many social,
residential school in Canada, located environmental, political and economic
in Saskatchewan, closed its doors. barriers they still face, we have
While it marked the official end a duty to educate ourselves so we
of one of the darkest chapters in can become better advocates and
Canadian history—when thousands foster a more equitable society.
of Indigenous children were taken
from their homes and brought to In many respects, 2021 signaled
government-sponsored religious an important milestone in better
schools built to assimilate them understanding our collective journey
into Euro-Canadian culture—their toward reconciliation. September 30
plight was far from over. marked the first National Day for Truth
and Reconciliation in Canada,
We are a global organization honoring the children who died
headquartered in Tiohtià:ke while attending residential schools
(Montreal), with offices worldwide and the survivors, families and
across several continents. While communities still affected by the
Indigenous inclusion is something legacy of the residential school
we have championed for more than system. The creation of the new
two decades, it was eight years federal statutory holiday was
ago that we adopted what was approved by Parliament days after
then-called the National Aboriginal the Tk’emlúps te Secwépemc First
Partnership Strategy which included a Nation confirmed the discovery
list of seven guiding principles of the remains of 215 children on
to build bridges with communities the site of a former residential school
across Canada. in Kamloops, BC.
When we were honored by the

Society of Wood Buffalo Employment
& Career Training in 1999 for ensuring NATIONAL INDIGENOUS DAY CAMPAIGN
that the Indigenous people in the SHOWCASING INDIGENOUS GARDAWORLD
northern Alberta community were EMPLOYEES
represented and had equal access
to the labor workforce, we knew
important work was still ahead of us.
GardaWorld
50
Diversity Breakdown
76% Male 62% Male
23% Female 37% Female
1% Unspecified Office and 1% Unspecified

Total
support
employees
staff
TOTAL EMPLOYEES OFFICE AND SUPPORT STAFF
82% Male 76% Male
17% Female 23% Female
1% Unspecified 1% Unspecified
Frontline
Managers
workers
MANAGERS FRONTLINE WORKERS

Sustainability People & Improving Health
Report 2021 Communities and Wellness
GardaWorld
51
Improving Health
and Wellness
OUR OVERARCHING Our multiple Health and Safety Increasingly—for instance, for
OBJECTIVE: TO CULTIVATE policies recognize the importance of our corporate teams in the Middle
AN ENVIRONMENT WHERE mental health considerations, such East—we look after our employees
EMPLOYEES ARE HAPPY as stress and post-traumatic stress, and their immediate household
AND PRODUCTIVE AT WORK as well as physical health. And we members via an Employee
recognize that for our employees, Assistance Program (EAP). Through
Our employees—over 120,000 wellness also comes from being the EAP, practical information and
of them—are the single greatest appreciated and knowing that as guidance on a variety of topics are
contributors to our success an employer, we will help them available free of charge over the
and their health and well-being thrive and succeed in their career. phone and via email and counselling
is of paramount importance to We welcome a widening focus on is offered at a time and location
us. Our initiatives in this area mental health as a core component convenient to the individual. The
sit alongside our work to uphold of ESG and employee engagement, EAP can provide support on a wide
the highest safety standards, as we consider it central to our range of work and personal issues in
which are inextricably linked to efforts to ensure our employees areas such as relationships,
employee welfare. are satisfied and productive. parenting, romantic partnership,
stress, life changes, bereavement,
workplace pressure, self-esteem
and confidence, the pursuit of
personal interests and physical
health. Where appropriate, referrals
to local financial or legal resources
are also offered.
Sustainability People & Employee Health
Report 2021 Communities and Wellness
Improving Health
GardaWorld
and Wellness Continued
52
In the U.S. and Canada, we run In the U.S., alongside the EAP our company. During the holidays,
an employee engagement program program available to employees management makes it a priority
for our Cash Services team called and their immediate family living to tour our offices to thank
We Look Out for Each Other. in the same household, our Cash our employees. We consider it
It runs in-branch initiatives based Services team members have particularly important to highlight
on three pillars: safety, teamwork access to programs to support both exemplary employees and stories
and recognition. We Look Out their physical and mental wellness. that branches want to talk about
for Each Other activities and Through AETNA, our healthcare specifically, which we do via online
communications are focused on plan, employees have access to content as well as regular newsletters.
creating and strengthening culture preventative programs specialized The goal is to boost morale,
and happiness at work, outside to address specific health concerns encourage team building and
of traditional employee benefits— and elective preventative medical spur people on to do great work.
the goal being to help our people care at low or no cost to the
remain safe, happy and fulfilled employee. We also sponsor We also take pride in our long-
employees. Initiatives include employee participation in standing employees. On an annual
team-building contests, quarterly extracurricular health-related events, basis, Cash Services recognizes the
newsletters highlighting the great such as running races or team tenure of employees with a specially
work of our teams and employees, sports. In Canada, we offer access designed lapel pin and individual
an ongoing digital wall of fame and to LifeSpeak—a wellness platform acknowledgement from branch
a tenure recognition program. that contains modules and articles and regional leadership. Employees
from experts that help employees are recognized at each 5 year
To help boost physical and mental focus on their mental health— anniversary of their employment.
health, corporate rates for gym and lunch-and-learn activities. Additionally at their 25th anniversary,
memberships and online fitness employees are recognized by
sessions are also available. We Showing appreciation for our the corporate team and invited
encourage staff at all levels to employees is an important part to a dinner and award ceremony
engage in activities such as the of our culture. In Canada, during hosted by our CEO, Stephan Crétier.
Jerusalema Dance Challenge, an the third week of September, the
online dance challenge that had entire management team toured
companies around the world joining our offices to celebrate National
in and the Famijeunes race, raising Security Appreciation Week.
funds for the Famijeunes community The whole month of November is
charity in Montreal. dedicated to recognizing employees
who have climbed the ranks of
5
Sustainability People & Communities –
Report 2021 Communities Supporting Prosperity
GardaWorld
53
Communities –
Supporting Prosperity
OVERARCHING OBJECTIVES: Throughout our operations, As our global presence grows,

TO ENGAGE PRODUCTIVELY we aim for strong partnerships we consistently evaluate our effect
WITH ALL COMMUNITIES in the communities in which on the communities around us
IN WHICH WE OPERATE, it operates. Active engagement and how it aligns with our strategy
PROMOTE PROSPERITY IN with the communities in our areas and values. We aim to promote
ALL LOCATIONS AND TAKE of business is a core part of our sustainable practices and support
STEPS TO CONTRIBUTE TO social licence to operate. We local communities wherever
GOOD CAUSES. are committed to improving the we have a presence. With over
sustainable development and 120,000 employees in 35 countries,
economic well-being of these our community engagement is
communities, while playing our part guided by the ideas of respect,
to ensure safety is at the forefront prosperity and responsibility.
of everything. Our workforce is,
insofar as it is possible, reflective
of the communities in which
we conduct business. We actively
support social initiatives and
charitable projects that promote
the health, education and safety
of these communities and we take
great pride in having positive
impacts throughout the world.
GardaWorld
Prosperity Continued
54
Educate, Treat and Screen –
Cervical Cancer in Rwanda
We have acted as the key
implementation partner in BIO
Ventures for Global Health’s (BVGH)
Educate, Screen and Treat (EST)
program focusing on cervical cancer.
Working in partnership with the
Ministry of Health and the Rwanda
Biomedical Centre, the program saw
5,000 women screened for cervical
cancer across the Bugesera district
of Rwanda in September 2021.
Specifically, we have:
– Provided drivers and transportation
for all screening samples collected
from the 14 health centers.
– Developed, printed and distributed
all print communications materials
associated with the program,
including posters, information
cards and leaflets for community
CERVICAL CANCER IN RWANDA INFORMATIONAL POSTER health workers.
– Brought on a dedicated team
member to champion the project,
who provided logistical and
administrative support on
the ground.
– Provided financial contributions
totaling US$50,000 to the program.
CERVICAL CANCER SCREENING LOCATED AT MAYANGE HEALTH CENTER IN RWANDA

GardaWorld
Prosperity Continued
93.33%
of managers
are hired
55
locally
LOCAL ENGAGEMENT SOCIAL INVESTMENT

We are committed to contributing Social investment includes
to the growth, stability and company-financed investments PERCENTAGE OF MANAGERS HIRED FROM THE
sustainability of communities and donations to community LOCAL COMMUNITY
through the employment, programs, both key pillars of

professional development and our engagement and support of
contracting of services of individuals communities. We aim to create
and groups within these same shared value and drive community
communities. This commitment development through the provision
is an important aspect of not of expertise, access to facilities,
only making positive economic training and other non-financial
impacts on a community, but we resources. Across the globe,
also see it as a crucial element our company and our people have
in ensuring stakeholder “buy-in” supported local initiatives. Whether
and protecting our social license it is in supporting Indigenous people
to operate in these areas. in Canada, food banks in Denver,
Ewa’a Shelters in the UAE or Refuge
in the UK, we are confident that
our efforts are making a difference.
Sustainability 05
Report 2021
Environmental
Impact
Sustainability Environmental Environment – An
Report 2021 Impact Increasing Focus
GardaWorld
57
Environment – An
Increasing Focus
Environmental Impact
OUR OVERARCHING As part of an industry that is During 2020 and 2021, we made
OBJECTIVES: TO REDUCE not traditionally associated with significant strides toward more
OUR IMPACT ON THE significant adverse impact on efficient environmental stewardship,
ENVIRONMENT AND PLAY the environment, or specific through engagement with all
OUR PART IN CREATING environmental damage, we have business units and, for the first
A MORE SUSTAINABLE FUTURE in the preceding years focused on time, the collection of emissions
the social and governance aspects data. These efforts will allow us
We are committed to delivering of our business operations. This is to enhance our performance and
sustainable long-term value by because the majority of our material mitigate our impact in the coming
proactively taking steps towards stakeholder impact points have years. As a business, we recognize
protecting the world’s natural been through these aspects. Had that we must also develop our
environment and minimizing the this report been published just five strategy and approach to data
environmental impact of our business years ago, stemming from our gathering and reporting ahead of
operations across the globe. As materiality assessments at such upcoming regulatory requirements.
one of the world’s largest privately time, the detail on the environment Accordingly, in 2022 we will develop
owned security service companies, and climate may have been and implement a formal environmental
we recognize our responsibility in measurably less. policy stating our commitments and
preserving and promoting safe and priorities, advancing environmental
environmentally sustainable best In recent years, it has become governance at the very core of our
practices to help reduce our impact clearer that each and every business, daily operations.
on the environment. regardless of the relative extent of
their contribution to climate change,
has a role to play in creating a more
sustainable future. We are no
exception. We, like our stakeholders
and clients, are putting the issue
of climate change at the forefront
of our business leadership.
Environment – An Increasing
GardaWorld
Focus Continued
58
In line with our business model, our this will incur greater expenditures We will seek to reduce our carbon
direct emissions primarily emanated over the short-term, we expect emissions by exploring alternative
from energy use and transport, to reap the rewards of our strategy and environmentally friendly options
specifically from our vehicle fleet. over the longer term through the for our fleet where appropriate,
Following in-depth reviews and diversification of the vehicle fleet. such as the use of lighter vehicles,
work across business units, we were In recent years, we have in the first increased route optimization
able, for the first time during 2021 instance responded to regulatory and efficiency, fleet management
to calculate the GHG emissions requirements to ensure that all our software, minimizing the total
resulting from our fleet operations. vehicles meet emissions standards. number of vehicles on the road and
This has been the case for all new replacing eligible vehicles with
FLEET GHG EMISSIONS vehicles in the U.S. and Canada hybrid and/or electric alternatives.
ARE 129,406 TONS cash services units since 2013,
Electric and hybrid vehicles will which along with other initiatives
likely play a key role in the transition has supported a reduction in our We also lease our entire
efforts, particularly for a business fuel consumption. Over the period fleet, which provides
like ours where our ability to service ahead, we are becoming more
clients is linked to our fleet. To proactive as we seek to go above
greater flexibility to
reduce our current environmental and beyond regulatory requirements transition to a more
impact, we are seeking ways to and mitigate our impact on the efficient fleet more rapidly.
become more efficient in our use of environment through greater fleet
carbon. While in certain instances fuel efficiency.
Environment – An Increasing
GardaWorld
Focus Continued
59
As we continue our efforts to improve our performance in this area,
we will widen the scope of our approach to the environment, which will
include a focus on energy use and waste management. The collection of
data and engagement with business units is one aspect of ensuring greater
responsibility toward the environment. In the period ahead, we will also
take the following steps to further embed a more environmentally friendly
approach throughout the organization:
Encouraging awareness Diversifying our fleet. Promoting recycling.

and training. We will We will also seek to reduce We will actively promote and
support, advise and develop our carbon emissions by encourage our employees
an understanding among exploring alternative and to recycle materials where
our employees, contractors, more environmentally possible and ensure waste
customers and suppliers friendly options for our fleet, is disposed of correctly.
about the impact that their where appropriate.
actions and decisions may
have on the environment.
Reducing the use of Reducing emissions and Setting targets and

plastic. We will make use of increasing efficiency. tracking performance.
more sustainable products We will look to implement We will aim to augment
or environmentally friendly processes for reducing our approach to monitoring
alternatives where possible. our emissions footprint. and measuring our
environmental performance
by reporting our progress
across our commitments in
our sustainability reports.
Sustainability 06
Report 2021
Data
Sustainability Data Reporting
Report 2021 Index
GardaWorld
61
Reporting Index
Based on the timing of our standards from the GRI. While
reporting, the references to GRI the table below does not claim
below are based on the standards compliance with any external
that applied in 2020 and 2021. reporting framework, it links to
In future reports, all references the overarching standards.
will be aligned with the revised
Strategic Pillar Metric UN SDG GRI SASB Page Reference

TRIR UN SDG 3, 8 — TR-RO-320a.1 36
LTIR UN SDG 3, 8 GRI 403 TR-MT-320a.1 36
Countries with national
Security
UN SDG 3, 8 GRI 403 — 35
H&S committee
& Trust Road traffic
UN SDG 3, 8 — — 38
accidents/100 000 km
Vehicles with smart
UN SDG 3, 8 — TR-AU-250a.1 38
software installed
Supplier contracts with
UN SDG 8 GRI 414 CG-AA-430b.1 44
human rights clauses
Supply chain due
UN SDG 8 GRI 414 CG-AA-430b.1 44
diligence assessments
Percentage of employees
UN SDG 8, 10 GRI 407 — 43
People & covered by a CBA
Communities Workforce Composition UN SDG 5, 10 GRI 405 SV-PS-330a.1 50
Percentage of managers
hired from local UN SDG 10 GRI 202-2 — 55
community
Charitable causes and
UN SDG 10 — — 55
local communities
Environmental
Scope 1 Emissions UN SDG 13 GRI 305-1 TR-RO-110a.1 58
Impact
Sustainability Data Definitions
Report 2021
GardaWorld
62
Definitions
METRIC METHODOLOGY
Total recordable incident rate Total number of recordable cases x 200,000/total hours worked by all employees during
(TRIR) the year covered
Lost time injury rate (LTIR) Total number of lost time injuries x 200,000/total hours worked by all employees during
the year covered
Countries with national H&S Total number of health and safety committees. Coverage is expressed as the percentage
committee of business unit specific H&S committees across our countries of operation
Road traffic accidents/100,000 km (Total number of traffic accidents/Total number of kilometres driven) x 100,000
Total hours of transportation safety Total hours of transportation safety training carried out by all employees and contractors
training
% of vehicles with smart software Percentage of fleet with smart software installed
installed
Coverage of employee assistance Total number of employees with access to an employee assistance program x 100 /
program Total number of employees
Percentage of employees covered Total number of employees covered by a Collective Bargaining Agreement (CBA) as a
by a CBA percentage of total employees
Gender composition of workforce The gender composition of the workforce is broken down to show gender diversity
of all employees, managers, office and support staff and frontline workers
% Supplier contracts with human (Total number of supplier contracts that include provisions on Human Rights / total
rights clauses number of supplier contracts) x 100
Number of supply chain due Total number of supply chain due diligence assessments conducted in reporting period
diligence assessments
Charitable causes and local Total $ amount reinvested in charitable causes and local communities (CAD)
communities
% Expatriate (international) (Total number of expatriate international managers / Total number of managers) x 100
managers operating in
a foreign country
Fleet emissions Internal data on fuel was used to calculate emissions generated through transportation
within our operations. Emissions were calculated in line with the GHG protocol

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2021

Security People &

PEOPLE CLIENTS COUNTRIES

Our First Sustainability

The data contained in this report

Report and track performance

OUR KEY OPERATING

SUPPORTED BY OUR CORE VALUES

Integrity T rust Vigilance Respect

SECURITY SERVICES CASH

Risk Physical Crowd Virtual Top-clearance End-to-end

We operate in more than

than 30,000 clients. We possess

focus on best-in-class operating

We Own it: Our Business

I AM AN – I challenge myself. I AM UPRIGHT – I do not accept any form of

I RESPECT – I never tolerate human I DO NOT – I protect the confidential

We Own it: Our Business

HOSPITAL SERVICES, CALGARY, CANADA

We Own it: Our Business

At the height of the pandemic,

EVERYDAY HEROES 2020 CAMPAIGN POSTER

Governance & Oversight

Effective sustainability and ESG strategies start

Security People & Environmental

Developing our Approach

Developing our Approach

People & Environmental Security

Health and Gender Diversity GardaWorld GardaWorld Environmental External

The oversight of our operations reviewing and approving major

The primary responsibilities of AN EXPERIENCED

The Board of Directors is led by The Board promotes our ESG

Our success is fundamentally The Code of Ethics

As a global leader in security services,

ETHICS HOTLINE CAMPAIGN POSTER

Our Approach to Sustainability

As part of the process to develop highly beneficial to the organization We fundamentally

Our Approach to Sustainability

Review of business priorities In the following section, there are

Engagement with business

Data aggregation and analysis

Security People & Environmental

Leading Safety COUNTRIES OF OPERATION WITH FORMAL HEALTH

Sustainability Pillars: Embedding a culture

PERCENTAGE OF VEHICLES WITH SMART

OUR OVERARCHING ANTI-BRIBERY AND in connection with governments

Protecting All Parts

PERCENTAGE OF EMPLOYEES UNDER COLLECTIVE

In addition to ICoCA, we have FREEDOM OF ASSOCIATION

Protecting All Parts

PERCENTAGE OF SUPPLIER CONTRACTS THAT

We have vendor selection, – Security Services Canada are placing a

NUMBER OF SUPPLY CHAIN DUE DILIGENCE ASSESSMENTS

Supply chain due

OUR OVERARCHING appropriate remuneration levels When an employee joins

WOMEN’S HISTORY MONTH CAMPAIGN

When we were honored by the

76% Male 62% Male

23% Female 37% Female

1% Unspecified Office and 1% Unspecified

TOTAL EMPLOYEES OFFICE AND SUPPORT STAFF

82% Male 76% Male

17% Female 23% Female