POLITEKNIK KOTA BHARU

DEPARTMENT OF COMMERCE
DPB10023 PRINCIPLES OF MANAGEMENT

PROBLEM SCENARIO (CLO2/PLO4/CLS3b/C3)

TOPICS: TOPIC 6 – STAFFING
TOPIC 7 – DECISION MAKING
TOTAL MARKS: 100 MARKS

INSTRUCTIONS:

1. Please prepare the suitable justifications, refer to the scenario of the

question.
2. Work in groups of 3 – 4 members.
3. Writing must use TIMES NEW ROMAN, 12-point font and 1.5 spacing.
4. Cover page of the writing should have the assessment’s title, group
members’ name and matric numbers.
5. All information taken from the articles must be paraphrased or summarized
with proper citation.
6. Deadline will be in Week 13. Submission after the date will NOT be
accepted.
7. Each group will be assessed/evaluated accordingly using the attached
rubric – Cluster 3b rubric – Written Communication.
 SCENARIO

CLO2 After completed the school’s study, Mary Jane was further her studies
C3 to one of the famous universities at north area. Now, Mary Jane is graduate
specialized in accounting field. She had a Degree in Accounting from
Malaysia North University. She was considered dependable, accurate and
intelligent. Her lecturers generally had a positive view of her.
Mary Jane has just been hired as an Accounting Executive in MOON
Company. The MOON Company is one of the well-established frozen food
company in Malaysia. It is the first company for her career. Therefore, she did
not have any hands-on experience or skills in this field. However, she indicated
that since she had no experience, she did not feel that she could reject this
position. She confident that she can do well since she has specialized
knowledge in accounting field. Therefore, it is important for Human Resources
department to ensure their employees know how to do the tasks and retain
staffs in MOON Company.
Meanwhile, one of the staff, Encik Ahmad has promoted as a sales
manager. As a manager, he has duties and responsibilities to make decision
for certain situations. Manager must make several types of decisions under
different conditions. He faced some complaints from customers regarding to
the products. Sometimes, the problems need to be solved by using strategy
on how to allocate resources efficiently, what needs to be done to products
that fail in the market and how to increase the efficiency of the customer
service department. Some decisions cannot be made by Encik Ahmad
himself, but he needs to refer with Chief Executive Officer or Managing
Director. For certain situation, Encik Ahmad needs to involve teams or group
in the organization in making important decisions that may shape the future
his department or organization. As a result, Encik Ahmad needs approaches
to improve group decision making to discuss about customer trends and ideas
to increase the sales.

Based on scenario given, answer the following:

1. Write the evaluation and testing in the selection process that are suitable
for new candidates.

2. Based on the statement in the article:

“It is the first company for her career. Therefore, she did not have any
hands-on experience or skills in this field.”
Apply the skills that should be covered in the training program.
3. The statement mentioned in the above article that “It is important for
Human Resources department to ensure their employees know how to do
the tasks and retain staffs in MOON Company.”
Write suitable methods that can be used by MOON Company to retain
their staff.

4. Based on article, there are two types of decisions suffered by Encik Ahmad
as a Sales Manager. Acquire the types of decisions made by Encik Ahmad
and his Chief Executive Officer or Managing Director with the suitable
problems given in the article.

5. By referring to the above article state that “Encik Ahmad needs

approaches to improve group decision making to discuss about customer
trends and ideas to increase the sales.”
Allocate the ways to improve group decision making to increase sales of
the frozen foods produce by MOON Company.

 
 POLITEKNIK KOTA BHARU
DEPARTMENT OF COMMERCE

Course Code and Name: ____________________________________________________ Session: ________________________________

CLUSTER 3b RUBRIC: INTERPERSONAL & COMMUNICATION SKILLS (PLO4)

WRITTEN COMMUNICATION:
TOTAL
SUB POOR FAIR SATISFACTORY GOOD EXCELLENT
ATTRIBUTE WEIGHTED MARKS
ARRTIBUTE (1- 2) (3-4) (5-6) (7-8) (9-10)
(MAXIMUM)
• Explanation of • Explanation of • Explanation of findings • Explanations • Explanations supported
findings without any findings supported supported with 3 to 4 followed by 5 to 6 with above 6 entirely
examples and with 1 to 2 examples examples and relevant examples with mostly relevant examples and
answers/workings. and relevant answers/ workings. relevant answers/ workings.
• Introductory answers/ workings. • Introductory paragraphs answers/workings. • Excellent introductory
paragraphs written • Introductory written satisfactorily to • Good introductory paragraphs written that
too briefly to explain paragraphs written discuss the topic. paragraphs written are clearly related to
the topic. fairly to explain the • Satisfactorily written about the topic. topic.
Content
4 • No or irrelevant topic. concluding paragraphs. • Moderately prepared • Excellent concluding /40
Development
conclusion • Few concluding • Some recommendations concluding paragraphs prepared.
paragraphs prepared paragraphs related to that related to findings paragraphs. • All recommendations are
that related to findings. and conclusions. • Most well-prepared based on
findings. • Few recommendations that findings and conclusions.
• Hardly able to recommendations related to findings and
WRITTEN COMMUNICATION

provide any that related to conclusions.

recommendations findings and
conclusions.
• Misunderstanding of • Some understanding • Satisfactory • Good understanding • Excellent understanding
subject matters of subject matters understanding of of subject matters of subject matters applied
Knowledge
2 demonstrated in shown in several subject matters presented in most throughout the report. /20
Application
completing the report parts of the report. presented in some parts parts of the report.
of the report.
• Poor organization of • Some organization • Satisfactory • Good organization of • Excellent organization of
points. (confusing of points. organization of points. points. points between
sequence/ repetitive) • Fairly presents and • Presents and elaborate • Presents and elaborate paragraphs.
• Hardly presents and elaborates any the points satisfactorily. the points moderately. • Presents and elaborate
Organization 2 elaborates any points. points. • Satisfactorily able to • Good writing of ideas the points clearly. /20
(irrelevant or too • Fairly able to write write ideas with some with less • Excellent writing of ideas
brief) ideas with significant improvements. without any
• Unable to write any significant improvements. improvements.
ideas. improvements.
• Many spelling and • Most spelling and • Some spelling and • Few spelling and • No spelling and
grammatical errors of grammatical errors grammatical errors of grammatical errors grammatical errors.
more than 6. of between 5 to 6. between 3 to 4. Some between 1 to 2. Few Virtually flawless
Carelessness Most carelessness in carelessness in writing. wording is careless. writing. Able to cite all
Language
1 throughout. Unable to writing. Poor Some citations Able to cite mostly relevant sources used /10
Mechanics
provide citation (no citation provided. provided.(following relevant sources used. correctly. (following
sources of reference). (not following APA some APA format for (following mostly entirely APA format for
format for sources of sources of reference) APA format for sources of reference
reference) sources of reference
 TOTAL
SUB POOR FAIR SATISFACTORY GOOD EXCELLENT
WEIGHTED MARKS
ARRTIBUTE (1- 2) (3-4) (5-6) (7-8) (9-10)
(MAXIMUM)
• Writes in a notably • Writes in a partly • Writes clearly and • Writes clearly and • Writes fluidly and
awkward manner correct manner by correctly by following coherently by concisely by following
without format. following format. format. following format. format.
• No attempt to use • Limited use of • Average use technical • Uses technical terms • Uses above 6 technical
technical terms of the technical terms of terms of the subject of the subject quite terms of the subject
Format 1 /10
subject. the subject between between 3 to 4. regularly between 5 to appropriately and
• Entirely copies case 1 to 2. • Partly copies case 6. correctly.
wording (not an own • Mostly copies case wording (known work • Some copies case • Few copies case wording
work/plagiarism). wording (generally partially). wording (an own (an own work relatively).
not an own work). work partially).
TOTAL MARKS /100