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Class - 3 - Solution
Class - 3 - Solution
Class 3
Fabio Calonaci
Semester C, 2023
1. Define the compromise effect. Provide an example and discuss it. Solution:
• Customers often choose the mid-priced option to protect themselves from mak-
ing a bad choice
• The implication here is that one can increase profits by adding a low-price or
high-price option in addition to an existing product
• Example: Nike has 3 level of shoes to incentive the middle level. Shell has 3
types of gasoline.
To calculate the economic value to the customer (EVC) based on the perceived dif-
ferentiation value, we need to consider the additional revenue and the additional cost
associated with the perceived differentiation value.
The additional revenue from the perceived differentiation value is given by:
1
Substituting the given values:
Additional Revenue = $8, 000, 000 − $5, 000, 000 = $3, 000, 000
The economic value to the customer (EVC) is the additional revenue minus the
additional cost:
EVC = Additional Revenue − Additional Cost
Substituting the given values:
EVC = $3, 000, 000 − $1, 500, 000 = $1, 500, 000
Therefore, the economic value to the customer (EVC) based on the perceived differ-
entiation value is $1,500,000.
3. Nespresso, has developed a new green coffee machine able to let the people save energy
and produce better coffee. Relative to buy a normal machine, an customer would
save $150 in electricity costs, $75 in government discount for buying green coffee
machine and $50 in water costs. What is the differentiation value of the company
ABC? Define.
Solution:C
Differentiation value = $150+$75+$50
The government taxes has to be seen as additional differentiation value since offered
to all the new green coffee machine.
5. Google has developed a very storage system. Google guarantees a crash occurance
of low than 5% a year for the first 5 years while its competitor Aruba of 11% over
the same period. Google has operating cost/hour of $55; the competitor is cheaper
and requires only $30 If the system crash this issue will cost your company $450,000.
You are planning to use this server for 2,500 hours a year. The competitor price is
$295,000. What is the EVC for StableServer?
A. $ 9750
B. $ 10300
C. $ 9500
D. $ 8000
Solution: C
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using Google servers)
Negative differentiation value = (55-30)*2,500*5 = $312,500 (added costs from using
Google servers)
EVC = $295,000 + $27,000 - $312,500 = $9,500
6. Ariston produces microwaves and has two lines of product on the market, Top Product
and Low Product . Top Product has a mark-up of 26% while Low Product of 14%.
The fix cost of the company faces every month to run its activity is $123000: 55%
for Top product and 45% for Low one. The variable costs for the 2 products are 45%
and 55% of the fix. What are the prices of the 2 products?
A. $ 84628.2 & $ 52200.0
B. $ 79012.8 & $ 49276.8
C. $ 79012.8 & $ 52200.0
D. $ 43878.3 & $ 28468.3
E. $ 73915.2 & $ 55800.0
Solution: E
7. Explain how timing strategies can affect the customer evaluation. Discuss how reduce
the perceived pain of the payment
Solution:
• Getting the timing of pricing right can actually aid how much consumers enjoy
your good
• Basically, consumers prefer to avoid a payment that is timed when either they
are enjoying the good, or when they expect in particular to not enjoy the good
- E.g. people are willing to pre-pay and pay a premium for things they enjoy
(such as vacations, phones etc.)
• Decouple the pain of paying from the pain of learning how to use a technology
good
- Customers are more likely to switch if they do not have to pay full price for
a technology service in the same month they learn how to use it
– Decouple pain of paying from possibility of bad experience of products
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