Questionnaire

1. Gender
Male Female

2. Age Group
0-15 16-25 26-35 36-45 46 and above

3. Occupation
Student Business Government Employee Private Employee
Homemaker Others (Please Specify)____

4. Education
Masters/MBA/Graduate Undergraduate HSC/A levels SSC/ O levels
Others (Please specify)____

5. Average Monthly Income (BDT)

10,000 or below 10,001-20,000 20,001- 30,000
30,001-40,000 40,000 or above

6. Marital status
Married Unmarried Divorced Widowed
[Please put your level of agreement with the following statement in the 4-point Likert Scale and
put a tick (✓) mark on your respective answer.]
Statement Strongly Agree (3) Disagree Strongly
Agree (4) (2) Disagree (1)

7 Customers usually cancel PR1

orders when there is a delay
in delivering food.

8 Poor service always PR2

discourages customers from
repeat purchases.

9 Misinformation from other PR3

customer reviews and
feedback discourages
customers from ordering food
online.

10 Food quality is always the PV1

primary concern while
ordering from cloud kitchens.

11 Unhygienic food leads to PV2

customer dissatisfaction.

12 Ordering food from a cloud PV3

kitchen is more convenient
than traditional restaurants in
terms of time and effort.

13 Cloud Kitchens are more PV4

responsive in terms of refund
policy compared to traditional
restaurants

14 Online food tracking facilities PI1

influence customers to
purchase from cloud
kitchens.

15 You always find the website PI2

stable and easy to use while
ordering food from Cloud
Kitchen.
16 Mobile apps save time for PI3
ordering food from cloud
kitchen

17 Customers always look for REP1

reputed brands while ordering
food from cloud kitchens

18 Cloud kitchen brands that REP2

have qualified professionals
always maintain food
standards.

19 Customers always prefer REP3

cloud kitchen brands that
offer a wide range of food
menu options

20 Customers always get 24/7 RES1

customer service from cloud
kitchens while ordering food.

21 Customers always receive RES2

quick responses from cloud
kitchen if there is any need
for improvement in customer
service.

22 Customized food plans RES3

influence customers to order
from cloud kitchens more.

23 Your attitude toward ordering ATT

food from cloud kitchens is
always positive.

24 You prefer to buy from cloud BVI

kitchens that follow a refund
policy than those that don't.

25 You are always satisfied with STF

the refund policy of cloud
kitchen.

26 You buy from your favorite LYL

cloud kitchens even though
there is no refund policy.