Interpersonal Communication Relating To Others Canadian 7th Edition Beebe Test Bank 1

Test Bank in Word to accompany Interpersonal Communication: Relating to Others, 7th Canadian Edition
Chapter 4: Interpersonal Communication and Diversity: Adapting to Others 4-1
Test bank for Interpersonal Communication

Relating to Others Canadian 7th Edition Beebe
0134276647 9780134276649
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1) The most obvious form of human diversity is

a. gender.
b. culture.
c. race.
d. age.
Answer: a
Diff: 1
Type: MC
Page Reference: 74
Skill: Recall
2) Androgynous is defined as having

a. masculine traits.
b. feminine traits.
c. both masculine and feminine traits.
d. neither masculine nor feminine traits.
Answer: c
Diff: 1
Type: MC
Copyright © 2018 Pearson Canada Inc.

Page Reference: 74
Skill: Recall
3) Which of the following is a quick way to summarize the communication differences

between men and women?
a. Men often communicate to establish rapport; women often communicate to report.
b. Men communicate to dominate; women communicate to avoid confrontation.
c. Men often communicate to report; women often communicate to establish rapport.
d. Women are more likely than men to use communication to accomplish something.
Answer: c
Diff: 1
Type: MC
Page Reference: 75
Skill: Recall
4) Heterosexuals who have negative perceptions of gays and lesbians are more likely to
a. have little to no contact with gays and lesbians.
b. have limited understanding of gender and psychology.
c. conceal their own sexuality.
d. have rigid views about gender roles and to assume their peers also hold such rigid
views.
Answer: d
Diff: 1
Type: MC
Page Reference: 75
Skill: Recall
5) The term race can be defined as

a. the genetically transmitted physical characteristics of a group of people.
b. a social classification based on a variety of factors, such as nationality, religion,
language, and ancestral heritage.
c. group membership.
d. the grouping of people based on their nationality, common history, or geographical
location.

Answer: a
Diff: 1
Type: MC
Page Reference: 75
Skill: Recall
6) The term ethnicity can be defined as

a. the genetically transmitted physical characteristics of a group of people.
b. a social classification based on a variety of factors, such as nationality, religion,
language, and ancestral heritage.
c. group membership.
d. the grouping of people based on their nationality, common history, or geographical
location.
Answer: b
Diff: 1
Type: MC
Page Reference: 75
Skill: Recall
7) The difference between race and ethnicity is that

a. ethnicity is dependent on where you live, whereas race is not.
b. ethnicity is a socially constructed category that may or may not include race (ancestral
heritage or genetic background).
c. race is a socially constructed category whereas ethnicity is not.
d. nationality and geography are very important in defining race but not ethnicity.
Answer: b
Diff: 1
Type: MC
Page Reference: 75
Skill: Recall
8) Generation X is the term used for people born between

a. 1982 and 2002.
b. 1943 and 1960.

c. 1961 and 1981.

d. 1925 and 1942.
Answer: c
Diff: 1
Type: MC
Page Reference: 76
Skill: Recall
9) Those who are close to their parents, feel special, are goal- and team-oriented, and
focus on achievement are likely
a. Millenials.
b. Generation X.
c. Baby Boomers.
d. Matures.
Answer: a
Diff: 1
Type: MC
Page Reference: 77
Skill: Recall
10) Which age group has greater difficulty interpreting the nonverbal messages of others?
a. children
b. teenagers
c. young adults
d. older adults
Answer: d
Diff: 1
Type: MC
Page Reference: 76
Skill: Recall
11) Which of the following is NOT a principle that describes how social classes emerge
from a society?
a. People who interact with each other over time tend to communicate in similar ways.

b. People in one group can move easily to another group but only in an upward direction.
c. Virtually every organization and group develops a hierarchy.
d. We are more likely to interact with people from our own social class.
Answer: b
Diff: 1
Type: MC
Page Reference: 78
Skill: Recall
12) ________ is based on cultural beliefs about the universe and key issues such as death,
God, and the meaning of life.
a. Ethnocentrism
b. Intercultural communication
c. Cultural values
d. World view
Answer: d
Diff: 1
Type: MC
Page Reference: 78
Skill: Recall
13) The more we understand about a person's ________, the more likely we will
understand the values, norms, roles, and rules of that person's culture.
a. enculturation
b. intercultural communication
c. world view
d. ethnocentrism
Answer: c
Diff: 1
Type: MC
Page Reference: 78
Skill: Recall

14) A learned system of knowledge, behaviour, attitudes, beliefs, values, and norms that
is shared by a group of people is a
a. subculture.
b. co-culture
c. counter-culture.
d. culture.
Answer: d
Diff: 1
Type: MC
Page Reference: 78
Skill: Recall
15) A distinct cultural group within a larger culture is a

a. subculture.
b. co-culture.
c. subordinate culture.
d. revisionist culture.
Answer: b
Diff: 1
Type: MC
Page Reference: 79
Skill: Recall
16) Gays and lesbians would be considered a

a. subordinate culture.
b. subculture.
c. co-culture.
d. emergent culture.
Answer: c
Diff: 1
Type: MC
Page Reference: 79
Skill: Recall

17) Material culture, social institutions, individuals and the universe, aesthetics, and
language are examples of
a. what a given group of people values or appreciates.
b. what we learn from our culture.
c. cultural elements that identify the most profound aspects of cultural influence.
d. cultural contexts.
Answer: c
Diff: 1
Type: MC
Page Reference: 79
Skill: Recall
18) Cultural elements are

a. what a given group of people values or appreciates.
b. a culture's objectives in terms of individual or collective achievement.
c. information not explicitly communicated through language.
d. things and ideas that represent profound aspects of cultural influence.
Answer: d
Diff: 1
Type: MC
Page Reference: 79
Skill: Recall
19) Social institutions, aesthetics, and language are all things that are included in
a. the values of culture.
b. the goals of culture.
c. cultural elements.
d. the contexts of culture.
Answer: c
Diff: 1
Type: MC
Page Reference: 79

Skill: Recall
20) The process of communicating a group's culture from generation to generation is

called
a. culture shock.
b. enculturation.
c. ethnocentrism.
d. acculturation.
Answer: b
Diff: 1
Type: MC
Page Reference: 79
Skill: Recall
21) The process of acquiring new approaches, beliefs, and values through exposure to
other cultures is called
a. acculturation.
b. enculturation.
c. ethnocentrism.
d. culture shock.
Answer: a
Diff: 1
Type: MC
Page Reference: 79
Skill: Recall
22) The fact that one can buy hummus and basmati rice at most Canadian grocery stores
exemplifies
a. cultural values.
b. enculturation.
c. acculturation.
d. culture shock.
Answer: c
Diff: 2

Type: MC
Page Reference: 79
Skill: Applied
23) Acculturation is the process of

a. communicating a group's culture from generation to generation.
b. perpetuating the belief that one's own culture is superior to others.
c. acquiring other approaches, beliefs, and values by coming into contact with other
cultures.
d. feeling stress and anxiety when encountering a culture different from one's own.
Answer: c
Diff: 1
Type: MC
Page Reference: 79
Skill: Recall
24) Cultural values identify

a. things and ideas representing the most profound aspects of cultural influence.
b. a culture's objectives based on individual or collective achievement.
c. information not explicitly communicated through language.
d. what a given group of people values or appreciates.
Answer: d
Diff: 1
Type: MC
Page Reference: 80
Skill: Recall
25) Masculine vs. feminine perspectives, individualism, tolerance of uncertainty, and use
of power are
a. variables that measure significant values in almost every culture.
b. ideas that represent profound aspects of cultural influence.
c. factors representing a culture's objectives.
d. values not explicitly communicated through language.

Answer: a
Diff: 1
Type: MC
Page Reference: 80
Skill: Recall
26) Achievement, assertiveness, and material wealth are emphasized by

a. group achievement cultures.
b. co-cultures.
c. masculine cultures.
d. feminine cultures.
Answer: c
Diff: 1
Type: MC
Page Reference: 81
Skill: Recall
27) Relationships, caring for the less fortunate, and overall quality of life are emphasized
by
a. masculine cultures.
b. centralized power cultures.
c. feminine cultures.
d. group achievement cultures.
Answer: c
Diff: 1
Type: MC
Page Reference: 81
Skill: Recall
28) People from a culture with a long-term orientation to time tend to value
a. perseverance and thrift.
b. spending rather than saving.
c. respect for the individual.
d. social status.

Answer: a
Diff: 1
Type: MC
Page Reference: 81-82
Skill: Recall
29) People from Denmark, New Zealand, and Israel tend to prefer
a. decentralized power.
b. centralized power.
c. masculine perspectives.
d. group achievement.
Answer: a
Diff: 1
Type: MC
Page Reference: 81
Skill: Recall
30) North Americans tend to value ________ while Asians tend to value ________.
a. individual achievements; group achievements
b. group achievements; individual achievements
c. decentralized power; hierarchical power
d. feminine perspectives; masculine perspectives
Answer: a
Diff: 1
Type: MC
Page Reference: 81
Skill: Recall
31) Teamwork approaches usually succeed better in

a. cultures in which there is a need for certainty.
b. collectivistic cultures.
c. cultures in which there is tolerance of uncertainty.
d. individualistic cultures.

Answer: b
Diff: 1
Type: MC
Page Reference: 81
Skill: Recall
32) In a collectivistic culture

a. there is a need for certainty.
b. power is centralized.
c. there is masculine influence.
d. people strive to attain goals for the group.
Answer: d
Diff: 1
Type: MC
Page Reference: 81
Skill: Recall
33) Individuals feel responsible for taking care of themselves and their immediate
families in
a. individualistic cultures.
b. feminine cultures.
c. masculine cultures.
d. collectivistic cultures.
Answer: a
Diff: 1
Type: MC
Page Reference: 81
Skill: Recall
34) Individualistic cultures tend to

a. be more tightly knit socially than collectivistic cultures.
b. be more loosely knit socially than collectivistic cultures.
c. emphasize cooperation.

d. emphasize loyalty to the community.
Answer: b
Diff: 1
Type: MC
Page Reference: 81
Skill: Recall
35) If you come from a high-context culture, you are likely to perceive individuals from a
low-context culture as being
a. less attractive.
b. more knowledgeable.
c. more trustworthy.
d. more attractive.
Answer: a
Diff: 1
Type: MC
Page Reference: 81
Skill: Recall
36) Individuals from low-context cultures

a. are not skilled at interpreting unspoken contextual messages.
b. are skilled at interpreting unspoken messages.
c. are less skilled at language.
d. use more contextual cues.
Answer: a
Diff: 1
Type: MC
Page Reference: 81
Skill: Recall
37) Individuals for whom nonverbal cues are extremely important in interpreting
messages are members of
a. decentralized cultures.
b. low-context cultures.

c. centralized cultures.
d. high-context cultures.
Answer: d
Diff: 1
Type: MC
Page Reference: 81
Skill: Recall
38) Individuals from low-context cultures

a. rely more on language to send and interpret information.
b. are perceived as attractive, knowledgeable, and trustworthy.
c. follow unspoken rules of dress, conduct, and communication.
d. are skilled in interpreting unspoken contextual messages.
Answer: a
Diff: 1
Type: MC
Page Reference: 81
Skill: Recall
39) Monique and a group of her colleagues travel from Montreal to Beijing for a
conference. There are people there from all over the world, meeting one another and
networking. This is an example of
a. culture shock.
b. ethnocentrism.
c. intercultural communication.
d. communication codes.
Answer: c
Diff: 1
Type: MC
Page Reference: 82
Skill: Applied
40) When you experience culture shock, you might feel all of the following EXCEPT
a. a sense of confusion.

b. anxiety.
c. stress.
d. unreasonable exultation.
Answer: d
Diff: 1
Type: MC
Page Reference: 83
Skill: Recall
41) Jerod is visiting Norway as an exchange student. During his third week in the country
he began to experience a sense of confusion, anxiety, and stress. He began to question the
wisdom of committing himself to this exchange. Based on Jerod's reaction, what is he
most likely experiencing?
a. culture shock
b. ethnocentrism
c. third-culture
d. acculturation
Answer: a
Diff: 1
Type: MC
Page Reference: 83
Skill: Applied
42) Ethnocentrism is defined as

a. placing a person or group of persons into an inflexible category.
b. the belief that your cultural traditions are superior to others.
c. prejudging someone before you know all the facts about that person.
d. a form of stereotyping.
Answer: b
Diff: 1
Type: MC
Page Reference: 84
Skill: Recall

43) Which statement about ethnocentrism is NOT correct?

a. It is a form of other-orientation.
b. It is a kind of cultural snobbery.
c. It inhibits rather than promotes communication.
d. It fails to appreciate the elements in a given culture.
Answer: a
Diff: 1
Type: MC
Page Reference: 84
Skill: Recall
44) A Japanese businessperson visits Argentina and says, “These people are never on
time. No wonder they can never catch up to us.” This exemplifies
a. intercultural communication.
b. self-talk.
c. relational empathy.
d. ethnocentrism.
Answer: d
Diff: 1
Type: MC
Page Reference: 84
Skill: Applied
45) Even when two people speak the same language, there can be mangled meaning
because
a. of ethnocentrism.
b. we assume our culture is similar to other cultures.
c. stereotyping and prejudice exist.
d. different communication codes exist.
Answer: d
Diff: 1
Type: MC
Page Reference: 85

Skill: Recall
46) Pushing someone into an inflexible, all-encompassing category is

a. prejudice.
b. culture shock.
c. ethnocentrism.
d. stereotyping.
Answer: d
Diff: 1
Type: MC
Page Reference: 86
Skill: Recall
47) In most situations, prejudging someone before you know all the facts
a. inhibits effective communication.
b. paves the way for self-discipline scripts.
c. allows categorizing to reduce uncertainty.
d. encourages effective communication.
Answer: a
Diff: 1
Type: MC
Page Reference: 86
Skill: Recall
48) Assuming others think and act like you

a. inhibits effective communication.
b. is usually erroneous.
c. assists in reducing uncertainty.
d. encourages prejudices and stereotyping.
Answer: b
Diff: 1
Type: MC
Page Reference: 86

Skill: Recall
49) To overcome the assuming similarity barrier to effective intercultural

communication, we can
a. tell people what we're like and then compare differences.
b. explore their background and cultural values before we determine our commonalities.
c. read about other cultures.
d. focus on our differences.
Answer: b
Diff: 1
Type: MC
Page Reference: 86
Skill: Recall
50) Failing to explore common values and experiences that can serve as bridges to better
understanding is an example of
a. assuming differences.
b. assuming similarity.
c. ethnocentrism.
d. stereotyping and prejudice.
Answer: a
Diff: 1
Type: MC
Page Reference: 87
Skill: Recall
51) According to cultural anthropologist Donald Brown, all cultures have all of the
following in common EXCEPT
a. having rules for etiquette.
b. using facial expressions to express emotions.
c. valuing some degree of collaboration or cooperation.
d. avoiding conflict.
Answer: d
Diff: 1

Type: MC
Page Reference: 87
Skill: Recall
52) Intercultural communication competence is

a. accepting the differences in language and nonverbal codes.
b. assuming that other people are always different.
c. the ability to adapt your behaviour toward another in ways that are appropriate to the
other person's culture.
d. accepting that different cultures have both similarities and differences.
Answer: c
Diff: 1
Type: MC
Page Reference: 88
Skill: Recall
53) Developing appropriate knowledge, motivation, and skill are

a. barriers to effective intercultural communication.
b. ways to improve intercultural communication.
c. intercultural communication constructs.
d. major components in intercultural communication.
Answer: b
Diff: 1
Type: MC
Page Reference: 88
Skill: Recall
54) Enhancing your ________ another culture is based on the notion that knowing more
can help reduce intercultural communication problems.
a. skill in
b. motivation toward
c. knowledge of
d. exposure to

Answer: c
Diff: 1
Type: MC
Skill: Recall
55) A confirmation class from the Catholic church visited a nearby synagogue to
experience worship from a different perspective. The synagogue provided the group with
a guide. The guide explained what would happen during the service, showed them where
to sit and how to respond at different times in the service, and made himself available
after the service to answer any questions they might have about the service, the
synagogue, or Judaism. The synagogue's response to this visit demonstrated their
commitment to which strategy for improving intercultural communication?
a. developing knowledge
b. developing skills
c. developing mindfulness
d. developing a third culture
Answer: a
Diff: 1
Type: MC
Page Reference: 89
Skill: Recall
56) The internal state of readiness to improve our intercultural communication is

a. knowledge.
b. skill.
c. motivation.
d. co-culture.
Answer: c
Diff: 1
Type: MC
Page Reference: 90
Skill: Recall
57) Focusing on specific behaviours that can help overcome barriers and cultural
differences is

a. skill.
b. motivation.
c. knowledge.
d. co-culture.
Answer: a
Diff: 1
Type: MC
Page Reference: 91
Skill: Recall
58) Which of the following is NOT a way to learn about other cultures?
a. thinking about the differences you already know
b. reading books and magazines
c. taking courses in history, art, or anthropology
d. communicating with individuals from that culture
Answer: a
Diff: 1
Type: MC
Page Reference: 89
Skill: Recall
59) Asking questions and listening is all of the following EXCEPT

a. a simple technique for gathering information about other cultures.
b. a method to help confirm accuracy of expectations and assumptions.
c. a way to reduce uncertainty.
d. a method for improving your motivation.
Answer: d
Diff: 1
Type: MC
Page Reference: 89
Skill: Recall
60) Asking questions and sharing information about yourself

a. is enough to bridge differences in cultures.

b. alienates people from other cultures.
c. should be coupled with good listening to bridge differences in cultures.
d. lets people from other cultures learn about your culture.
Answer: c
Diff: 1
Type: MC
Page Reference: 89
Skill: Recall
61) Which of the following is created when communication partners join aspects of
separate cultures to create a new comprehensive and inclusive culture?
a. third culture
b. cultural context
c. mindfulness
d. co-culture
Answer: a
Diff: 1
Type: MC
Page Reference: 90
Skill: Recall
62) One of the best ways to enhance understanding when communicating with someone
from another culture is to develop a
a. third culture.
b. co-culture.
c. subculture.
d. new communication code.
Answer: a
Diff: 1
Type: MC
Page Reference: 90
Skill: Recall

63) ________ is a combination of aspects of separate cultures that is more comprehensive

and inclusive than either of the two separate cultures.
a. Intracultural communication
b. A third culture
c. A co-culture
d. A dominant culture
Answer: b
Diff: 1
Type: MC
Page Reference: 90
Skill: Recall
64) A third culture is characterized by

a. a willingness of both parties to participate in the creation of the new culture.
b. a group willing to mediate between the two original cultures.
c. two or more individuals willing to get together and study each other's cultures.
d. unique values and norms that might not have existed prior to the dyadic relationship.
Answer: d
Diff: 1
Type: MC
Page Reference: 90
Skill: Recall
65) The essence of the new relationship formed when a third culture is created is called
a. relational empathy.
b. relational interaction.
c. dyadic conversion.
d. intracultural conversion.
Answer: a
Diff: 1
Type: MC
Page Reference: 90

Skill: Recall
66) Because it might take time and several exchanges with a person from another culture
to be able to clarify a message, we must learn to
a. ask questions.
b. be other-oriented.
c. tolerate ambiguity.
d. avoid negative judgments.
Answer: c
Diff: 1
Type: MC
Page Reference: 91
Skill: Recall
67) To help us tolerate ambiguity we need to try to

a. be patient.
b. be understanding of differences.
c. adapt predictively.
d. develop mindfulness.
Answer: a
Diff: 1
Type: MC
Page Reference: 91
Skill: Recall
68) We need to tolerate ambiguity in intercultural communication because

a. individuals from that culture will be more tolerant.
b. communicating with someone from another culture produces uncertainty.
c. most of our communication is ambiguous.
d. different cultures have no similarities.
Answer: b
Diff: 1
Type: MC

Page Reference: 91
Skill: Recall
69) One of the best ways to approach any new cultural encounter is to
a. be mindful.
b. ask questions.
c. tolerate ambiguities.
d. avoid negative judgments.
Answer: a
Diff: 1
Type: MC
Page Reference: 92
Skill: Recall
70) A way to become more mindful is through

a. self-talk.
b. self-analysis.
c. the creation of intercultural norms.
d. assuming similarity.
Answer: a
Diff: 1
Type: MC
Page Reference: 92
Skill: Recall
71) To be a flexible communicator with someone from a different culture all of the
following skills and strategies apply EXCEPT
a. being willing to learn as you communicate.
b. recognizing that cultural generalizations that you learn from research may not always
apply.
c. playing close attention to a person's nonverbal cues when you begin communicating
and then adjusting yours accordingly.
d. assuming that the other person will communicate in the same way that you do.

Answer: d
Diff: 1
Type: MC
Skill: Recall
72) Paying close attention to another person's nonverbal cues when you begin conversing
will assist in
a. developing flexibility.
b. asking questions.
c. self-talk.
d. tolerating ambiguity.
Answer: a
Diff: 1
Type: MC
Skill: Recall
73) The cognitive process in which we take into account the other person's thoughts,
feelings, values, background, and perspectives is
a. social decentring.
b. sympathy.
c. empathy.
d. adaptation.
Answer: a
Diff: 1
Type: MC
Page Reference: 93
Skill: Recall
74) Social decentring is

a. an easy process.
b. harder when the difference between ourselves and the other person is greater.
c. based on how the other person responds.

d. part of the adaptation process.
Answer: b
Diff: 1
Type: MC
Page Reference: 93
Skill: Recall
75) To develop an understanding of others, based on how you've responded when

something similar has happened to you, is engaging in
a. ethnocentrism.
b. ambiguity reduction.
c. social decentring.
d. sympathy.
Answer: c
Diff: 1
Type: MC
Page Reference: 93
Skill: Recall
76) Which of the following is NOT a strategy used to help you socially decentre?
a. Draw on your direct experience and use your past knowledge of what happened to you
to help you guess how someone else may feel.
b. Draw on specific knowledge you have of the person.
c. Draw on the principles of interpersonal communication that emphasize communication
in social settings.
d. Apply your understanding of people in general, or of categories of people
Answer: c
Diff: 1
Type: MC
Page Reference: 93
Skill: Recall
77) Drawing on your direct experience and using your past knowledge of what happened
to you to help you guess how someone else may feel

a. needs to be tempered by your awareness of how similar or dissimilar the other person
is to you.
b. always works to promote greater understanding.
c. is a strategy used to help overcome diversity backlash.
d. can be used to promote enculturation.
Answer: a
Diff: 2
Type: MC
Page Reference: 93
Skill: Applied
78) Your friend is upset because her roommate didn't pay her share of the rent. To
accurately predict her reactions you might
a. assume that your friend will react the exact same way in which you would.
b. draw on specific knowledge you have of your friend.
c. draw on the principle of interpersonal communication that you have used successfully
in the past.
d. apply your understanding of people in general.
Answer: b
Diff: 2
Type: MC
Page Reference: 93
Skill: Applied
79) The process of developing an emotional reaction similar to what another person is
experiencing is
a. social centring.
b. empathy.
c. sympathy.
d. adaptation.
Answer: b
Diff: 1
Type: MC
Page Reference: 93

Skill: Recall
80) The main difference between social decentring and empathy is

a. a matter of degree.
b. one is other-oriented and the other is self-oriented.
c. one is a cognitive reaction and the other is an emotional reaction.
d. one is an emotional reaction and the other is a behavioural reaction.
Answer: c
Diff: 1
Type: MC
Page Reference: 93
Skill: Recall
81) Applying our understanding of people in general, or of categories of people from

whom we have gained some knowledge, is one method of
a. social decentring.
b. adapting reactively.
c. being empathic.
d. being sympathetic.
Answer: a
Diff: 1
Type: MC
Page Reference: 93
Skill: Recall
82) When you see a story on the news about parents who have lost a child, you begin to
cry. You are responding with
a. empathy.
b. sympathy.
c. adaptation.
d. similarity.
Answer: a
Diff: 1

Type: MC
Page Reference: 93
Skill: Recall
83) ________ can provide a bond between you and another person, increase your
understanding, or strengthen a relationship.
a. Adaptation
b. Empathy
c. Relational empathy
d. Sympathy
Answer: b
Diff: 1
Type: MC
Page Reference: 93
Skill: Recall
84) ________ is when you tell others that you are sorry that they are feeling what they
feel.
a. Sympathy
b. Empathy
c. Relational empathy
d. Adaptation
Answer: a
Diff: 1
Type: MC
Page Reference: 93
Skill: Recall
85) “I was so sorry to learn that you have to retake the exam” exemplifies
a. relational empathy.
b. adaptation.
c. empathy.
d. sympathy.

Answer: d
Diff: 2
Type: MC
Page Reference: 93
Skill: Applied
86) Adjusting our behaviours to accommodate an individual, a relationship, or a situation

is
a. empathy.
b. adaptation.
c. sympathy.
d. social empathy.
Answer: b
Diff: 1
Type: MC
Page Reference: 94
Skill: Recall
87) Communication accommodation theory suggests that

a. we all adapt our behaviour to others' to some extent.
b. we do not adapt our behaviour to others'.
c. we cannot communicate without adapting our behaviour to others'.
d. we can only communicate by adapting our behaviour to others'.
Answer: a
Diff: 1
Type: MC
Page Reference: 94
Skill: Recall
88) Mary knows that she will be going into a high-context culture and therefore reminds
herself to be a little more laid back with punctuality and to be more sensitive to the
nonverbal cues being exchanged. This best exemplifies
a. adaptation.
b. adapting predictively.
c. adapting reactively.

d. empathy.
Answer: b
Diff: 1
Type: MC
Page Reference: 94
Skill: Recall
89) To adapt predictively, you

a. modify your behaviours in anticipation of an event.
b. predict how much adaptation it will take to fit comfortably into another culture.
c. modify your behaviours after an event.
d. adapt to create a co-culture.
Answer: a
Diff: 1
Type: MC
Page Reference: 94
Skill: Recall
90) During an interaction with a person from another culture, you make a terrible
communication mistake and realize that you insulted the individual. The next day you
decide to call her or him and explain what you intended to convey. This best exemplifies
a. adaptation.
b. intercultural awareness.
c. adapting predictively.
d. adapting reactively.
Answer: d
Diff: 1
Type: MC
Page Reference: 94
Skill: Recall
91) To make our message more understandable or to accomplish our goals more
effectively, we
a. adapt our communication to the other person.

b. rely on our partner to convey their understanding to us.

c. need to speak slowly and louder to individuals from other cultures.
d. need to use simple words and short sentences.
Answer: a
Diff: 1
Type: MC
Page Reference: 94
Skill: Recall
92) Describing Twitter to your grandparents who have never heard of it before is
a. topical adaptation.
b. adaptation through examples, comparisons, and analogies.
c. adaptation through language choice.
d. explanatory or elaborated adaptation.
Answer: d
Diff: 1
Type: MC
Page Reference: 95
Skill: Recall
93) Talking about an article you read in a magazine that your partner enjoys reading is
a. explanatory or elaborated adaptation.
b. topical adaptation.
c. adaptation through examples, comparisons, and analogies.
d. adaptation through language choice.
Answer: b
Diff: 1
Type: MC
Page Reference: 95
Skill: Recall
94) Match the words below with the definitions. Words are used only once.

95) Why is it so important in Canada for us to learn about intercultural communication?
Answer:
* It is almost impossible not to deal with people from other cultures, especially in major
cities such as Toronto and Vancouver. To communicate effectively, we need to
understand not only other cultures specifically, but general principles of how to adapt to
communicating with people from any culture.
* Canada continues to be a cultural mosaic of many races and cultures.
* An ability to communicate with different cultures will improve your ability to relate to
others.
Diff: 1
Type: ES
Page Reference: 74
Skill: Applied
96) What are the differences between Millennials and Generation X? Discuss the impact
these differences may have on communication between these two age groups.
Answer:
* Generation X is characterized by the following: they live with uncertainty, consider
balance important, live for today, they save, and they consider every job a contract.
Millennials, on the other hand, are close to their parents, feel “special,” are goal- and
team-oriented, and focus on achievement. They are different from any other generation in
that there are more of them, they are richer, better educated, and more ethnically diverse.
* Both groups may have trouble understanding the nonverbal communication of the
other and may not have the same goals, desires, or expectations.
Diff: 1
Type: ES
Skill: Recall
97) Discuss the differences between masculine and feminine cultural perspectives.
Answer:

Masculine cultures tend to value more traditional gender roles, achievement,

assertiveness, heroism, and material wealth. Feminine cultures will tend to value such
things as caring for the less fortunate, being sensitive toward others, and enhancing the
overall quality of life.
Diff: 1
Type: ES
Page Reference: 81
Skill: Recall
98) Discuss the differences between those cultures that prefer individual achievement
versus those that prefer group achievement.
Answer:
Those cultures that prefer individual achievement will be more loosely knit socially, and
individuals will feel responsible for taking care of themselves and their families. Each
person is viewed as being unique. Those cultures that prefer a collectivist approach will
value "we" over "I," and teamwork approaches succeed well at the workplace. Such
cultures typically believe that responsibility and accountability are shared and that
harmony and cooperation are more important than the individual.
Diff: 1
Type: ES
Page Reference: 80
Skill: Recall
99) How may an individual from a low-context culture have problems communicating
within a high-context culture?
Answer:
Low-context cultures rely mostly on language and are less aware of nonverbal cues,
environment, and situation and how these affect communication. They tend to segment
and compartmentalize information, and they prefer explicit and careful directions. High-
context cultures rely heavily on nonverbal cues, environment, and situation to express
meaning. Information may not be explicitly explained. The individual from the low-
context culture may miss some of the information expressed through nonverbal and
context channels.
Diff: 2
Type: ES

Skill: Applied
100) What are the barriers to intercultural communication and how can they affect
communication?
Answer:
* Ethnocentrism is the conviction that your own cultural traditions and assumptions are
superior to those of others. This will hinder communication because it creates a barrier
between communicators.
* Different communication codes mean that even when language is translated, meaning
can be lost or confused in the translation.
* Stereotyping places a person or group into an inflexible, all-encompassing category.

Prejudging someone before the facts are known leads to discrimination.
* Assuming similarity may cause problems in communication because the assumption

will be that everyone's goals, needs, and wants are the same.
* Conversely, assuming everyone is different means that similarities in goals, needs, and
wants will not be recognized.
Diff: 1
Type: ES
Skill: Applied
101) Your friend Tasha is about to move to Italy with her family. She's naturally scared
about interacting with people she doesn't know who speak a language she doesn't
understand, and who have different cultural traditions and world views. What advice can
you give Tasha about understanding and communicating with the new people she will
meet?
Answer:
Answers will vary, but one approach is to follow the guidelines for improving
intercultural competence.
* Developing knowledge by seeking information about the world view, culture,

language, history, and so forth.

* Asking questions and listening effectively.
* Developing a third culture with the people with whom she interacts.
* Developing motivation by tolerating ambiguity, developing mindfulness, and avoiding

negative judgments.
* Developing skills to adapt to others by developing flexibility, becoming other-oriented,

and adapting communication.
Diff: 3
Type: ES
Skill: Analysis
102) Dr. Higgins has a Japanese foreign exchange student in his class. He understands
that, typically, foreign students have difficulty writing papers in English. Consequently,
he intends to be more lenient when evaluating this student's grammar. Which of the
following strategies is Dr. Higgins most likely employing: social decentering, empathy,
or adapting predictively? Justify your answer.
Answer:
More than one answer is possible. A good answer should provide an explanation of the
three concepts and apply them to the situation. The emphasis in evaluating the answer
should be placed on the justification. A sample answer follows.
* All three of these skills are subsumed under the process of becoming other-oriented.
Social decentering is a cognitive process in which we take into account another's
thoughts, feelings, background, and perspectives. Clearly, Dr. Higgins is thinking about
potential problems he and this student will experience because English is not the student's
native language. However, he may be looking at this problem more from his own
perspective than that of the student. Dr. Higgins may be thinking of the problems this
student will create for him and of ways to make his job easier rather than how the student
feels or how to make the adjustment to a new culture easier.

* Empathy is an emotional reaction to what others experience, trying to feel what another
person is feeling. There is no indication that Dr. Higgins is trying to empathize or
sympathize with the student.
* What Dr. Higgins is doing is adapting. He is anticipating a situation before it occurs;

therefore he is predicting what will likely happen and adjusting his behaviour
accordingly. Of these three choices, predictive adaptation seems to be the strategy Dr.
Higgins is employing.
Diff: 2
Type: ES
Skill: Applied

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Test Bank in Word to accompany Interpersonal Communication: Relating to Others, 7th Canadian Edition

Chapter 4: Interpersonal Communication and Diversity: Adapting to Others 4-1

Test bank for Interpersonal Communication

Download full test bank at:

Download full solution manual at:

1) The most obvious form of human diversity is

2) Androgynous is defined as having

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3) Which of the following is a quick way to summarize the communication differences

5) The term race can be defined as

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6) The term ethnicity can be defined as

7) The difference between race and ethnicity is that

8) Generation X is the term used for people born between

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c. 1961 and 1981.

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15) A distinct cultural group within a larger culture is a

16) Gays and lesbians would be considered a

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18) Cultural elements are

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20) The process of communicating a group's culture from generation to generation is

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23) Acculturation is the process of

24) Cultural values identify

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26) Achievement, assertiveness, and material wealth are emphasized by

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31) Teamwork approaches usually succeed better in

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32) In a collectivistic culture

34) Individualistic cultures tend to

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d. emphasize loyalty to the community.

36) Individuals from low-context cultures

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38) Individuals from low-context cultures

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42) Ethnocentrism is defined as

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43) Which statement about ethnocentrism is NOT correct?

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46) Pushing someone into an inflexible, all-encompassing category is

48) Assuming others think and act like you

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49) To overcome the assuming similarity barrier to effective intercultural

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52) Intercultural communication competence is

53) Developing appropriate knowledge, motivation, and skill are

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56) The internal state of readiness to improve our intercultural communication is

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59) Asking questions and listening is all of the following EXCEPT

60) Asking questions and sharing information about yourself

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a. is enough to bridge differences in cultures.

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63) ________ is a combination of aspects of separate cultures that is more comprehensive

64) A third culture is characterized by

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67) To help us tolerate ambiguity we need to try to