Warranty Terms and Conditions

WARRANTY PERIOD
The standard warranty period for portable solar system- Kool Energy is 24 months (2 years) from
the date of purchase. The end customer needs to provide the valid purchasing invoice to verify
the date of purchase.

WARRANTY CONDITIONS
In case of a faulty portable solar system during the agreed warranty period, please report defective
modules with a brief error description to our service hot-line for registering and send your
warranty card to our service department by email to process the warranty claim. To make a claim
under the warranty periods, you need provide

★Warranty with dealer's valid certificate-Purchasing Invoice

★Warranty by the serial number of the machine

★Error messages on the LCD screen (if available) and additional information about the
fault/error.
★Documentation of previous claims/exchanges (if applicable).

If the solar system is faulty while it is under warranty period, it will be:
 Repaired by seller, or
 Repaired on-site, or
 Exchanged with a refurbished one

If the solar system needs to be exchanged, the remainder of the warranty period will be transferred
to the replacement unit, i.e. the warranty period of the original device will continue. In this event,
you will not receive a new warranty card, and this replacement will be registered by CNBM-SA.
The warranty includes the cost of work and material necessary to regain faultless functioning
modules. All other costs, particularly transport, travel and accommodation cost of CNBM-SA
personnel as well as costs of your own staff are not included in the warranty. Furthermore, claims
for compensation for direct or indirect damages arising from the defective module are not covered
by the warranty. Faulty module and components should be returned to CNBM-SA, they must be
packed in their original or equivalent packaging for transportation. CNBM-SA keeps the right to
arrange the warranty service for end users and to use third parties for performing warranty
services.

All warranty services are free of charge only if the action is agreed with Solarway suppliers in
advance.

Exclusion of Warranty
Damage caused by any following activities are not covered by the warranty：

★Artificial fault caused by incorrect installation or modification

★Products beyond the warranty period

★Products whose production serial number has been changed or lost

★Damage or loss caused by irresistible external causes

★Unauthorized dismantling or modification

★Violation of machine operation / use regulations

★Deep discharge of battery or Artificial damage

★Operating in very harsh environments beyond those described in this manual

In case of product failure caused by the above conditions, the customer requires maintenance
service. After being judged by the service department of our company, paid maintenance service
can be provided.

Note: The above content is subject to change without prior notice, our company reserves the right
of final interpretation!

Fault Handling
Warning: there is high voltage inside the machine! Do not open it or try to repair it by
yourself, so as to avoid the risk of electric shock!
Fault phenomenon Possible causes Solutions

Main supply from

The resettable safety seat forced out Repress the forced position
time to time
Machine load time Insufficient battery charge Make sure the battery is fully charged
reduced Machine connection overload Remove non-critical loads
Contact your customer service
The battery is aging and cannot be fully representative for battery
charged replacement components
Device cannot be Poor contact of mains input line or battery
Check and reconnect
turned onconnection line
Automatic machine
Low battery Make sure the battery is fully charged alarm when

starting Overload Remove non-critical loads

The buzzer goes 2
Check whether the fan and heat
seconds and stops Internal temperature too high alarm emission hole are blocked for 1
second
Fast rotation when the internal temperature is
The fan rotates fast higher than 45 degrees and slow rotation when the Normal phenomenon
and slow temperature is lower than 42 degrees

Fault code description and Solutions

Fault code Fault description Solutions

Power board over current
protection
Output connected load has an
internal short circuit
Overload of the output
connection
If the fault still exists after restarting the inverter, please
contact the customer service representative for technical
support
Check the load for short circuit or severe overload
Check whether the load is overloaded (including starting
power), and remove the non- critical load

Internal temperature too high Check whether the fan and heat emission hole are blocked
 Battery voltage too high Check the battery connection and configuration for errors

Make sure the battery is normally fully charged or replaced

Battery voltage too low
with a new battery

The connection of two power

amplifier lines is misplaced Exchange the two power amplifier lines and fix them

If the fault still exists after restarting the inverter, please

Low output voltage
contact the customer service representative for technical
protection
support