ROLE PLAY OF GROUP C:

Clerical-Rabi hela

Officer-Rasmi purty

Officer 2-Smruti ranjan behera

Bm-Rasmi sahoo

Illetrate Customer:Bulbul

Literate customer;Rishi raj

Cc customer:Suyash

Illiterate customer:(Lady) :Bulbul

Dialogues
(The scene starts with twO officer 1st Officer Rashmi who has been (transfered to a rural branch in
Orissa) 2nd officer Smruti (local) and Ravi hela. (transfered from West Bengal) as the Award staff of
Bank of India.
(An illiterate lady enters the bank premises to get he work done.)
Lady- (hangs the passbook in front of ravi and satnds) (enact)
Ravi- kya hua?
Lady- paisa asichi ka nai dekhidio (in oria)
Ravi- kya?
Lady- mera paisa aya hai ki nei dkhiye to
Ravi- yaha passbook rkhiye update kr denge
Lady- (slams the passbook on table)
Ravi- updates it and gives it back
Lady- aya hai?
Ravi- nahi, passbook updated hai
Lady- to kab ayega?
Ravi- jab ayega to pata chal jayega
Lady- kaise?.. Aap dkhiye thoda sa.. Bheja hai paisa
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Ravi- kaun bheja hai?
Lady- modi ji
Ravi- to jab modi ji bhejenge to message aa jayega,,phone hai apke pas?
Lady- haa
Ravi - ache se use krna ata hai?
Lady- haa
Ravi- phone number registered hai?
Lady:Haan hai to, mera beta number add kiya tha .....
Rabi:Hamara bank ka ek Phone banking service hai jisme ek phone number hai 9266135135,isko apna
registered mobile no se call karna, wo apka account ka balance ka ek msg ajayegi....

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CUSTOMER -2(LITERATE YOUNG COLLEGE STUDENT)

RISHI:Sir thoda passbook print kar dijiye.

Rabi:take the passbook & see a lot of transctaions.

Aap kya kaam karte ho, itna sara upi transcations hai aap ka, aap to youngster lagte ho, BOI Mobile app kyun nehi use karte ho?

RISHI:Sir Main paas ke clg main padhta hun, wo app kya hota hai, ham to Google pay phonepay use karte.

RABI: Us madam ki paas jaiye wo sikha denge, next tym passbook update mat karna, App use karo.

RISHI:Mam ye BOI mobile app thoda kar dijiyega, (handed over the phone to RASHMI)

RASHMI: Are ye kya kar rahe ho, Apna phone kisiko mat dena, (revert back the phone to Rishi), Apna mobile main playstore pe
BOI MOBILE search kijiye. Usko install kijiye.

RISHI:hogeya(uske baad user id & log in pin set up karke app open karega) To isme main kya kya karsakta hun mam.?

RASHMI: Iss App main aap ke cost id main jitna v Savings, Loans, Fd accounts hai uska balance dekh sakte ho, statement v pdf
format main nikal sakte ho, New fd/rd account open kar sakte ho,

RISHI:Kya transcations v kar sakte hai?

RASHMI:Haan, agar apke paas ATM card hai to Fund transfer facility enable karke Transcations v kar sakte ho.

Aap BOI customer ko direct tr kar sakte hain(limit is 25k), Neft & RTGS V kar sakte hain.

Acc no+ifsc code main v tr kar sakte ho. BBPS main bill v payment kar sakte ho, avi naya naya UPI v isme add ho geya so directly
apna boi ac se scan karke transfer kar sakte ho,

RISHI:aur kya kya kar sakte mam?

RASHMI:debit card services jaisa ki, Hotlist card, temporary block, generate/reset pin, change pin, manage limit, manage channel
access (ecom activation) kar sakte ho.Credit card ki v jan kari paa sakte ho.

RISHI:Chalo achha hai.aur kuchh batayiye mam BOI MOBILE ke wareme?

RASHMI:isme aap cheque book apply kar sakte hain, Cheque status & stop cheque payment v kar sakte hain, 15g/h update kar
sakte hain,bina branch visit kiye PPS kar sakte hain,Boi ki digi locker v access kar sakte ho, Isme aap PMJJBY & PMSBY ke liye v
register kar sakte ho..

RISHI:thanks mam, apne itna sara kuchh bataye, ham avi se BOI mobile app hi use karenge..

RASHMI:Haan Rishi ji, hamara ek naya product v lunch hua hai. WhatsApp banking naam hai uska.. Aap ko v thoda bata deta hun
jarur kaam main ayega.

RISHI:Yes mam, boliye na.

RASHMI:EK number hai 83760 06006,

Isko apne phone par save karo, jis number BOI main registered hai usi number se Hyy msg send
kijiyega, then ek OTP ayega & aap ye sab facilities use kar sakte hain jaisa ki-Balance Enquiry, Branch
Locator,Credit Card Bill Payment, Hotlist Debit Card,Hotlist Credit Card..

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CUSTOMER -3(LITERATE CC CUSTOMER)
(customer enters,Pranam Madam kaise hai)
RASHMI:thik hai,pranam Suyash ji.
SUYASH:Madam thoda kaam tha, Mera thoda neft kar dijiye na..
RASHMI:kitna hai? Aap to 5 baje arahe hain. Avi kahan se hoga,Thoda sa jaldi ate to achha hota,Sir log toh nikal hi rahe
hain...
SUYASH- are kardijiye mam. Mera payment fasa hua hai, party wait kar rahe hain.
RASHMI- achha thik hai de dijiye,,rabi sir lijiye na thoda sa neft kar dijiyega.
Rabi-kya mam itna der de rahe hain, main avi nikal hi raha tha,mera biwi ka b'day hai, wo wait kar raha hai.Ab to 5pm v
ho gaya, Ham nehi karenge mam, ye janab hamesa se late ate hain..
SUYASH-kaise nahi karenge, aapka salary ata hai hamari paiso se.
RASHMI-naraz mat hui ye,saanti banaye.
BM-kya hua, kyun halla ho raha hai,
SUYASH-Namste mam, dekhiye hamara neft nehi kar rahen hai, thoda sa late ho gaye ham udhar dealer wait kar raha
hai, kar dijiye na.
Smruti:Kya hua Suyas ji, ayiye idhar.ham kar dete hain, jayiye bm mam ham dekhte hain.
SUYASH:neft dega smruti sir ko.
SMRUTI:are bab re 10 neft hai,, aap net banking kyun nahi karte, usme tym kam lagta hai, & charges v nehi hai, apne
ghar baithe money v tr kar sakte hain..
SUYASH:wo kya hota hai, hamko to kisine nahi bataya. Aap batayie.
Smruti:dekhiye Net banking main apko user id(jo ki aap ka cost id),& password milta hai.. Usko aap kisi v browser main
Starconnectcbs.bankofindia.com site pe jake login karte hain.
Suyash:then kya wahan par neft kar sakta hun?
SMRUTI:ji bilkul. Aap internet banking main dher sara facilities le sakte hain.
Jaise ki NEFT, RTGS, BOI TR,Self ac tr, SUKANYA AC TR,Prime minister national relief fund ko tr, Bbps main bahat sara bills v pay kar
sakte hain.

Suyash:are wah, aur kya kya kar sakte hai sir.

SMRUTI:Ib main aapki jitne v linked CC, OD, CURRENT, LOANS ac ki jan kari pa sakte ho, Ac main nominee v register kar
sakte ho, TDS ki inquiry, Adhar linkage, E file of it return v kar sakte hain,& aap ka agar ppfppf ac or FLOATING RATE
SAVING BOND hai to bhi aap uski statement dekh sakte.
SUYASH:Achha badhia hai to ye facility. Aur kya kya facilities hai sir ji?

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SMRUTI:Demat acount agar apka hai to v statement dekh sakte ho, DD ki inquiry kar sakte ho, Star token NG ki request
v dal sakte ho, apna Direct tax/indirect tax/state govt ka tax v de sakte ho aap ghar baithe baithe.itna hi nahi, aapka
account main kya kya financial & non financial activities chal raha hai usko v dekh sakte ho.
Suyash:chalo badhia sir, isko avail kaise kare fir.
SMRUTI:Ib ka ek form hai fillup karke de dijiye aap ka adress pe jaega user id & password tab mujhe ake milna main ek
baar guide kar lunga.. Thik hai
Suyash:thank you sir...iaske wareme ham ko kisne nahi bola tha.. Lekin aaj ki neft thoda kar dijiyega..
SMRUTI:chalo vai thik hai age se tyming ka dhyan rakhio.