NEBY TESHOME DEMSSE

+251919043333
neby82@yahoo.com

Personnel Information:-
Name: Neby Teshome
Date of birth: 11th Sep. 1989
Marital status: Married
Mobile: +251919043333
E-mail: neby82@yahoo.com

I would like to present my resume with rich experience for the job opportunity that would
allow me to utilize my ability to make major contribution to your firm upon reviewing my
enclosed resume.
I would like also the opportunity to tell you more about my previous work exprinance that I
have been for more than Twelve years in the retails industry and how my skill could
contribute to the successful day to day running of your business.

I am currently looking for further possibilities to in hence my career on the bricks- and-mortar
relating business strategy were being as a traditional business serving customers in a retail
facility as well as actively engaged on a bricks & clicks online business as an Omnichannel retail
strategy to provide a seamless shopping experience where I have achieved a track recorded
outstanding performance, demonstrate integrated well noted customer service management
skills.

I have gained extensive communication skills throughout my line of business and most certain
my experience for future goals is tailored for a suitable managerial position within your
organization and would appreciate the opportunity for an interview.
A copy of my Curriculum Vitae is herewith attached. I am available to discuss the above
mentioned positions at your convenience time and date.

Sincerely,
Neby Teshome
Tel: +251919043333
E-mail: neby82@yahoo.com
Work experience:-

Men’s and home Departments Manager.

Robinsons Departments Store, Dubai Festival City
Nov. 2018 up to date.
✓ Organize all store operations and allocate responsibilities to personnel.
✓ Supervise and guide staff towards maximum performance.
✓ Prepare and control the store’s budget aiming for minimum expenditure and efficiency.
✓ Monitor stock levels and purchases and ensure they stay within budget.
✓ Deal with complaints from customers to maintain the store’s reputation.
✓ Inspect the visual merchandising in the store and resolve any issues that might arise.
✓ Plan and oversee in-store promotional events or display.
✓ Keep abreast of market trends to determine the need for improvements in the store.
✓ Analyze sales and revenue reports and make forecasts.
✓ Ensure the store fulfills all legal health and safety guidelines.
✓ Send weekly and monthly reports to Store Director.
✓ Monitor that all transactions above have been linked to customer names.
✓ Set up targets by segments of key customers for store (development of average and total
value of purchase, increase of product mix) to store manager and monitor performance
vs. targets.
✓ Monitor that managers distribute these targets on customer loyalty to sales executives
through their individual line targets and set targets for managers in their own individual
line targets and monitor performance vs. targets.
✓ Review plans of contact of customers with managers during visit and monitor execution.
✓ Provide feedback to Store Director on the use of the database of key customers for CRM
campaigns.
✓ Delivery of exceptional Guest Experience & build customer loyalty.
✓ Ensure that shop floor employees are properly trained and coached in customer service
excellence.
✓ Assess customer service in the store through bi-monthly SOQLE review.
✓ Use review of SOQLE results to set improvement targets in customer service excellence.
✓ Monitor that staff grooming and uniforms are as per standards through SOQLE.
✓ Propose remedial action plan to store Manager following mystery shopping results.
✓ Monitor that identification of transactions is done.
✓ Monitor that approved remedial action plan is executed in the department.
✓ Review customer complaints and incident report involving customers weekly with store
Supervisor and provide advice and coaching.

Work experience:-
Senior sales associate
Robinsons Departments Store
Feb.2017 - Nov.2018

✓ Maintaining relationships with clients by providing support, information, and guidance.

✓ Researching and recommending new opportunities.
✓ Identifying product improvements or new products by remaining current on industry
trends, market activities, and competitors.
✓ Preparing reports by collecting, analyzing, and summarizing information.
✓ Maintaining quality service by establishing and enforcing organization standards.
✓ Maintaining professional and technical knowledge by attending educational workshops.
✓ Participating in professional societies.
✓ Contributing to team effort by accomplishing related results as needed.
✓ Work with customers to determine their needs and then recommend the right
product solving problems
✓ Goals set centers month on month, maintaining relationship with target, customer
service, ensuring high rate of return on investment, sales support and sales
✓ Operating internet updating all records and documents purchasing and maintaining
stocks, data entry, updating accounts, compiling MIS report, networking with different
stockholders and stores
✓ Maintaining records of existing and new customer for follow-up and business
promotions
✓ Takes suggestion from the customer to feed and forward to management ensure
Better flow of information.
✓ Give good after sales service to customer and ensure their store experience
satisfied.

Work experience:-

Cash office
Chalhoub allied Enterprise
Oct 2015 – Dec 2016
✓ Finalize the day’s balance and prepare and print management report.
✓ Investigates and reconcile discrepancy when they occur.
✓ Preparing and analyzing accounting records and financial statements report.
✓ Assess accurately and confirm to reporting and procedurals standards of the report.
✓ Analyze business operations, trends, costs, revenue, financial commitments, and
obligations, to project future revenues and expenses or to provide advice.
✓ Avoiding outstanding expense and managing the petty cash.
✓ Preparing the periodic reports to compare budgeted cost to actual cost.
✓ Responsible for expenditure and collection transactions.
✓ Handling customer inquiries researched problems and developed solutions.
✓ Research problems and processed corrected.
✓ Maintaining records of payments information.
✓ Maintaining track record of company’s expense.
✓ Depositing daily cash sales to the bank through TGCMC Team.
Work experience:-

Sales Executive Chalhoub Group Allied Enterprise

Level shoe District
Sept 2013 - Oct 2015

✓ Greet customers and ascertain what each customer wants or needs

✓ Work with customers to determine their needs and then recommend the right
product solving problems
✓ Goals set centers month on month, maintaining relationship with target, customer
service, ensuring high rate of return on investment, sales support and sales
✓ Operating internet updating all records and documents purchasing and maintaining
stocks, data entry, updating accounts, compiling MIS report, networking with different
stockholders and stores.
✓ Maintaining records of existing and new customer for follow-up and business
promotions
✓ Takes suggestion from the customer to feed and forward to management ensure
betterment.
✓ Give good after sales service to customer and ensure that the customer will be
back again.

Work experience:-

Sales Executive Beside group

Diesel Dubai mall
Aug. 2011 - April 2013
✓ Maintaining relationships with clients by providing support, information, and
guidance.
✓ Researching and recommending new opportunities.
✓ Identifying product improvements or new products by remaining current on
industry trends, market activities, and competitors.
✓ Preparing reports by collecting, analyzing, and summarizing information.
✓ Maintaining quality service by establishing and enforcing organization
standards.
✓ Maintaining professional and technical knowledge by attending educational
workshops.
✓ Participating in professional societies.
✓ Contributing to team effort by accomplishing related results as needed.

KEY SKILLS
✓ Presentable, dynamic, ambitious and self-motivated.
✓ Extensive sales background and able to work under pressure.
✓ Quick learner and adapt to new working environments.
✓ Fluent in English, and a holder of a UAE driving license.
EDUCATION
✓ Addis Ababa University
Bachler degree in accounting
✓ Chalhoub Retail Academy.
2013-2013 (QCF Level II) Qualifications and Credit Framework Level II
✓ Chalhoub Retail Academy.
2012-2012 (QCF Level I) Qualifications and Credit Framework Level I
Professional reference & Certificate can be provided upon request.
The End