My family bought 3 return tickets Hanoi - HongKong

Ticket numbers, as follow:

8512305186171 Mrs Nguyen Thanh Tam -
Email: nttam.jp@gmail.com
8512305191626 Mr Hoang Manh Nguyen -
Email: teppi1107@gmail.com
8512305191625 Mr Hoang Hien Minh -
Email: teppi1107@gmail.com
Departure flight detail: Hanoi - HongKong 03 June 2023
Return flight detail: HongKong - Hanoi 07 June 2023
Yesterday, We received your email that our flight schedule has been
cancelled. So yesterday, we applied for refund online on your website
but the refund has not yet been confirmed. Please help me to confirm
the refund.