Requirement List for HubSpot Tickets:

Please put down all the fields that you want in the HubSpot Tickets raised from the app.

● Title / Ticket Name: <PayGo ID> <Customer Name> [<Product Variant Name>]
○ Example: 4560000 Alimul Rajib [eCook Single]
● Pipeline:
○ Technical Issue (Tech Support)
○ Payment Issue ( Late payments) [N:B: It might be changed to a new pipeline later]
○ App-Related Issue (Tech Support) [N:B: It might be changed to a new pipeline later]
○ Others (Tech Support) [N:B: It might be changed to a new pipeline later]
● Ticket status: New issue raised
● Country: [Country Name based on Country]
● Product variant: [Product name from the accounts]
● Ticket Description: Subject: <Subject Text>
Description: <Description Text>

From Alimul Rajib on Tech Pipeline

1. When customer has requested support on
Technical Issues from App, below properties in
Hubspot are to be updated
1.1. Ticket Name as <PayGo ID> <Customer
Name> [<Product Variant Name>]
1.2. Pipeline: Tech Support
1.3. Ticket Status: New Issue Raised
1.4. Country: Bangladesh (in case of BD
customers)
1.5. Product Variant: Choose from
1.5.1. eCook Single
1.5.2. eCook Double
1.6. Ticket description: Put both Subject Line
and Message text.
1.7. Customer sends attachment (photo or
video) by showing the probem: Keep as
Ticket attachment
2. When ATEC need to ask or request additional
information:
 2.1. Send message to customer and update customer ticket to app
2.2. Notify customer over push notification that there is an update of raised ticket
3. When Ticket is resolved from Hubspot
3.1. Send message to customer and update customer ticket to app
3.2. Notify customer over push notification that there is an update of raised ticket
From Hasib Rahman on Late Payment Pipeline
4. When customer has requested support
on Late Payment Issues from App, below
properties in Hubspot are to be updated
4.1. Ticket Name as <PayGo ID>
<Customer Name>
4.2. Pipeline: Late Payment Support
4.3. Ticket Status: New Issue Raised
4.4. Country: Bangladesh (in case of
BD customers)
4.5. Ticket description: Put both
Subject Line and Message text.
4.6. Customer sends attachment (photo
or video) by showing the problem:
Keep as Ticket attachment
5. When ATEC need to ask or request
additional information:
5.1. Send message to customer and
update customer ticket to app
5.2. Notify customer over push
notification that there is an update
of raised ticket
6. When Ticket is resolved from Hubspot
6.1. Send message to customer and
update customer ticket to app
6.2. Notify customer over push
notification that there is an update
of raised ticket