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 Patient Rights &
Responsibilities
PATIENT
RIGHTS
CARE & TREATMENT

To know if your care involves research or experimental methods of treatment. You have the right to
consent or refuse to participate.

SUPPORTIVE CARE

To have supportive care including appropriate management of pain, treatment of uncomfortable

symptoms and support of your psychological and spiritual needs.

ACCEPT OR REFUSE TREATMENT

To accept or refuse any procedure, drug or treatment, and to be informed of the consequences of
any such refusal. If there is conflict between you and your parents/guardian regarding your exercise
of this right, you and your parents/guardian may need to participate in conflict resolution procedure.

RESPECTFUL TREATMENT

To be treated with courtesy and personal dignity to be respected.

COMPLAINT & FEEDBACK

To voice complaints regarding your care, to have those complaints reviewed, and when possible,
resolved without fear of any harm or penalty to yourself. You have the right to be informed of the
response to your complaint.

PERSONAL PRIVACY
To expect that care discussion, consultation, examination and treatment with utmost privacy. Care
discussion, consultation, examination and treatment will be treated confidentially.

CONFIDENTIALITY

To expect that all communications and records related to your care will be treated confidentially.

TRANSFER TO ANOTHER FACILITY

To be transferred to another facility at your request or when medically appropriate and legally
permissible. You have a right to be given a complete explanation concerning the need for and
alternatives to such a transfer. The facility transferred to must first accept you as a patient.

TREATMENT

To be treated without discrimination of disabilities, ethnicity, religion, mental capacities.

SECOND ADVICE

To assistance in obtaining consultation with another physician regarding your care. This consultation
may result in additional costs to you or your family.

MEDICAL REPORT

To have access to information contained in your medical record through your primary consultant.

CARING TEAM

To know the name, identity and professional status of all persons providing services to you and to
know the physician who is primarily responsible for your care.

DIAGNOSIS, TREATMENT & PROGNOSIS

To receive complete and current information concerning your diagnosis, treatment and prognosis in
terms that you can understand.

BILL EXPLANATION

To examine your bill and receive an explanation of the charges regardless of the source of payment
of your care.

PROCEDURE EXPLANATION

To have an explanation in terms you can understand of any proposed procedure, drug or treatment;
the possible benefits; the serious effects, risks or drawbacks which are known; potential costs;
problems related to recovery; and, the likelihood of success. The explanation should also include
discussion of alternative procedures or treatments.
 PATIENT
RESPONSIBILITIES
HEALTH INFORMATION

To provide all personal and family health information needed to provide you with appropriate care.
This includes reporting if you are in pain, or require pain relief.

TRANSFER OF CARE

To inform your physician or other care provider if you desire a transfer of care to another physician,
care giver, or facility.

ASK QUESTIONS

To ask questions to your physician or other care providers when you do not understand any
information or instructions.

PARTICIPATION

To participate to the best of your ability in making decisions about your medical treatment, and to
comply with the agreed upon plan of care.

RESPECT OTHERS

To be considerate of others receiving and providing care.

COMPLIANCE

To comply with the facility policies and procedures, including those regarding smoking, noise and
number of visitors.

PAY FEES

To accept financial responsibility for health care services and settle bills promptly.

VIOLENCE FREE

To treat all staff respectfully. Abuse, violence and inappropriate behavior are not tolerated.

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C-Care Darné

Georges Guibert Street

Floréal 74111, Mauritius
Floréal
Tel: (230) 601 2300
Fax: (230) 696 3612
Email: info@cliniquedarne.com
https://www.cliniquedarne.com
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C-Care Wellkin

Royal Road, Moka

Republic of Mauritius
Moka
Tel: +230 605 1000
Fax: +230 605 1100
Email: appointment@wellkinhospital.com
https://www.wellkinhospital.com
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C-Care Grand Baie

Address: Office C,
CO - 05A & C2 - 204
Grand Baie La Croisette
Tel: (230) 601 2500
Fax: (230) 269 6224
Email: clinic@c-care.mu
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C-Care Tamarin

Address: Office:
C-Care Clinic Cap Tamarin
Tel: (230) 484 0600
Email: ccc_tamarin@c-care.mu
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C-Lab

HOTLINE 86888
Whatsapp: 55007688
Email: info@c-lab.mu

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