6 Transport in tourism Take off Vocabulary 1 Lookat the map below. Which countries does each Transport words ite pass through? Te 1 Use words from the table to complete the text on 2. Choose one of the journeys. What type of transport ‘transport for tourism’ could be used on each stage? 3. Which route would you prefertotake? Why? What would ‘youhope to doand see? Exchange ideas with a partner. Method of travel Journeytypes Transport types Placesandfeatures Tourism professionals Air flight airplane /jet airport pilot co (long-haul) light aircraft terminal flight attendant (short-haul) helicopter runway Water cruise cruise ship port steward “ crossing liner harbour purser ferry cabin hovercraft pier hydrofoil eS ride train station guard Ooo Journey coach carriage driver drive bus terminus conductor tour car motorway tour guide motorbike track bicycle NORTH ATLANTIC ‘ocean SOUTH ATLANTIC ‘OCEAN, ‘SOUTHERN OCEANTransportin tourism 45 See Inthis unit ‘© types of transport and journeys © describing transport ‘© comparing types of transport © describing timetables Inside tourism: transport for tourism, ‘Transport for tourists can be divided into three main categories: journeys by air, journeys on water,and journeyson. 3. Within each category there are several types of transport. ‘Air travel usually means a short-haul or_# international », operating from large ______4.which in big cities often have more than one Sbuilding But in some more remote places there may be little more than a small airstrip with only one simple __*for planes toland and take off. At some tourist destinations air transport may include short transfers or sightseeing trips by Journeys on water can include luxury ‘which take tourists on all-inclusive holidays of three days or more, visiting a number of different locations. Passengers sleepin #,and have a full range of services on board. They are looked after by a team of 2 Can youadd any more words to the table? Look back at the previous units. 3. Which sections would you put these words in? taxi marina ticket collector jeep hire car service station captain scenic route freeway shuttle yacht tunnel 4 How do tourists use the different types of transport? Put the journey and transport types (from columns 1 and 2of the table) into the categories below. 1 toand from destination only (e.g. international flight) 2. at destination only (e.g. taxi ride from airport) 3. asamain feature ofthe holiday (e.g, sightseeing helicopter ride) 5. Which types of transport have you used? Think about the best and worst journeys you have ever made. Exchange ideas with a partner. 2°, witha, in overall charge of tourist services.Ferry_____are usually much shorter journeys connecting two points of land or going between islands. The ferries will stop at a large ¥orasmall__™. Land travel s probably the most diverse category. It includes rail journeys by__8, departing from alarge and stoppingat. toute. Passengers sit in separate coaches. The most common form of transport by road for tourists, if they don’t have their own car, are also called These vehicles can either travel from city to city along fast 20 or sometimes quieter toads), or they can be used for transfers from, airports and other smaller journeys. Very often they are used for sightseeing trips when as well asa driver therewill bea A to tell the passengers about the sights. Find out ‘What do you really know about transport in your country? Witha partner, try to guess the facts in the table, ‘When you have made your predictions, research websites of national transport carriers and find the actual figures. Report back in class. How close were your predictions? Your country: Prediction Actual No.of city / town bus stations No.of city / town train stations Thotmsseeaiare — No. of kilometres of road No. of kilometres of rail tracks No.of flights per day -46 Unité Transport in the USA Number of cities ortownsserved Percentage of person-trips, bydifferenttransporttypes (intercity) Susstations 4200 Gar 80% Train stations 00 Air 7% Airports 750 Tain 1% Bus(BrEcoach) 1% Pronunciation 1 @ Lookat the words about transport. Listen to their pronunciation. Write three words in each column, clean ferry leisure. safe train easy jet plane scenic tenie see/i/ day ex 2 Which column has the shortest vowel sounds? 3. Practise the words. Remember tomake them short / longas appropriate. 4 @ Now dothe same with these words. Listen and write them in the right column, car drive guard ~—harbour —_ track craft fast guide ride hat /e/ arm /a:/ five /ar/ Vocabulary Adjectives describing transport 1 Find pairs of opposites from the adjectives in the list. boring exciting cheap expensive clean fast comfortable punctual crowded quiet dangerous safe difficult slow dirty uncomfortable easy unpunctual 2 Choose three adjectives that describe what is most important for tourists when travelling. Are they different for different types of transport? Tourists want planes to be ____and. but they don't want them to be. e Language spot ‘Comparing things 1 Complete these sentences with the correct form of the adjectives: fast, easy, or comfortable 1 Trainsare than buses, but planes are the 2 The way to buy a ticket is to go online. 3 Its to travel first class than economy. 4. Helicopters aren'tas. as jet planes, 5. Travelling by bus is usually less ‘than travelling by train. 2 What are the rules for comparing adjectives? Complete thetable Adjecti Example Comparing Comparing two things morethan two things Onesyllable cheap Xischeaper is the thanYor Yisn't cheapest as cheapasX Twosyllables easy endinginy Twoormore comfortable syllables Irregular good adjectives bad 3. Inpairs,compare the following 1 ferries / cruise ships 2 trains /coaches / cars 3. workingasa pilot / working asa ticket collector 4. the most convenient ways to get around a city > Goto Grammar reference p.122SS ea thereare4 million miles (6.4 milion kilometres) of o2d.51,000 of which are‘scenc’ roads Thereare 22,000 miles {5,400 kilometres) of train track There areapproximate25,000 flights aday Speaking What is most important for tourists when travelling? 1 Workin groups. Lookat the factors that affect atourist’s enjoyment of ajourney. Can you add any more? Atthe airport Onatrain Onalongcoach journey Ona four-hour ferry crossing ‘Quick check-in Punctuality ‘Awindowseat —=—=—sAprivatecabin Good restaurants Interesting passengers On-board toilets Opportunity to buy totalkto tax-free goods Thorough securitycheck Comfortable seats Safe driver Calmsea 2. Discuss which you think are the most important Listening festmrenforatonraton eachfonmmeyiPuttheroinonler, a teens aid cable cane 3. Compare your ideas with other groups. Give San Francisco’ arguments why you think your order is correct. The most important thing on a coach journeys. Comfort is more important than____ because. Customer care Exceeding expectations @ Usten to the recorded information line on transport (AmE = transportation) in San Francisco. 1 Which of the following transport types does the information line describe? ferries trains bike rental cruises _ airplanes coach tours buses hhelicopterrides walking tours metro cable cars, carhire 2 Complete the information sheet on cable cars. FAGT SHEET "sso Number of lines: .. In tourism the most important thing is not just to meet expectations, but to exceed them. ours of operations 2 payouayee Days of operation... Hotels try to exceed expectations in many ways. How can we exceed expectations in the transport sector? Cost of single journey: Think about the different transport types~air,sea/ Board at nn river, rail, and road48 Unité Amtrak has 68,000 passengers perday, which means 25 MiIIiON passengers per year ‘Amtrak was established in 1971with 25 employees; itnowhas 22,000 across the usa. Reading “BART (B jay Area Rapid Transit); tabl Services between downtown Sai Franci i San Francisco transport timetables SFO Gen Franciace nies tt and schedules Look at the three timetables for (a) trips to Trains depart every 15 10 20 minutes and take Alcatraz and Muir Woods, (b) BART trains to approximately 30 minutes, and from San Francisco airport, and (c) a “Amtrak train services between Los Angeles = — « and San Francisco. Weekdays Fit [4am 439m (aa7emmil ayaa a tata Fl gue aine-cotd TeuRs ~~ Lest Sh ‘Visit the femous ishand prison of Aleatraz, eae pm 12200m [dam L:stam Alcatraz Siccsstityee Seturday Fist [SISBRE o4an — NaN TI | Ee 74am Degeneres, tom ee | ER ia aa Tetsen 1288 Ten a oo eee Magen dS pm Tbe | ae VdSom 2:15pm \ (ae ESB 122060 (Elem istan acm <2 Bo on ea SORA Sta, Feta aha i = 12 gre “pike quarormi, 12% = Tren nder V4 sb exe by 08 Amtrak trata soruieas betwee acto ge muons icine oe a ama toy bee oe ae) a Nee eet oi Tiga D029, é « Se irang eae {Dec 25} or New Yeo’s Day an 1) 10:45. 1:15p Arr | 4:400 | 20:000 | 1:00p | 3:30» Bakersf a wi | os |c Ja) 713 ws wir stteatboned Muir Woods Sarecestit Baten’ Oep | 854 30a | asp | Susp 9:15am 2:15 pm ———___ ena ie i Pockage des runp bs se ot he pon Stock Dep | 8:58 2:30 | 5:30 8:059 Nai ode Sli Fry od 45-0 miata esd Emerwille | Arr | 10:48 4:13 | 7:13» | s:4ap Sanfrancisco | Are | 11:200 | 4:50p | 7:40p | 10:15) bis is limita, Special discounts fo1 Which trip (ortrips) isby ferry? runs every day? involves more than one form of transport? provides special transport for people in wheelchairs? offers cheaper fares for the elderly or disabled? offers cheaper tickets for people who travel alot? allows bicycles? does not allow bicycles? does not operate in bad weather? allows dogs? 2 Match the two halves of these exchanges. 1 Where does the ferry for Alcatraz leave from? a Itleavesat 215. 2 CanItake my bicycle b Ittakes about 20 minutes. onthe ferry? 3 Howfrequentare ¢ No,they’renot allowed the ferries? 4 Whenisthelast — dItdeparts from Pier 41 ferry back? 5 Howlongdoesthe € Theyleaveapproximately ferry take? every 30 minutes. e Language spot Describing a timetable ‘A number of different language areas are important when we describea timetable Present Simple The train leaves at 9.15 a.m. Prepositions The train leaves at 9.5m. Time phrase Trains depart every 30 minutes. Modals of possibility and prohibition Bicycles can be carried on ll trains Children under 14 must be escorted by an adult. ‘1 Canyou find other examples of these language areas in the listening on cable cars? Look at the listening script onpa3i aa 2. Complete this paragraph giving recorded information onthe Alcatraz ferry service. Ferries for Alcatraz approximately 230 minutes. The first ferry __? ‘Pier41__*930am,andthelast. feryis__* ___Retumferriesrun throughout the day. The last ferry Alcatraz ———3 spam Servicesare__ except for Christmas Day and New Year's Day. You * take bicycles orscooters on tothe island. > Goto Grammar reference p.122 Speaking Timetable information Work in groups. Half of you are tourists asking about cable cars in San Francisco. The other half will ask about Amtrak services from Los Angeles to San Francisco. ‘Think of questions you can ask a travel information officer about © timesand frequency © first and last services © routes © facilities (eg for disabled people) © bicycles,ete ‘Work with someone from the other group and take tums to ask and answer each other's questions. To answer the questions you should refer to the texts, but some of the information will not be there, so you will have to think of likely answer. Return to your groups and compare answers. Writing Transport and timetable information Prepare a website about transport in your city or region. Itshould include the following sections © Ageneral introduction to transport services © Getting to and from the nearest airport © Abrief description of each of the different types of transport, including advantages, frequency, hoursof operation, and any restrictions and regulations:ee nee Where in the world? 2. Which ofthe facilities doyou think you would use ‘most asa passenger? 1 Lookat the picture of amodern cruise ship. Find 3 Inwhich of the facilities would you most like to work? 1 five places where passengers can eat or drink 2. foursporting activities passengers can do 4 Inwhich of the facilities would you least like to work? 3. three places that are suitable for children 4 two places where passengers can dance 5. one place where you would most like to be. Sundaes ice cream bar Rock climbing Pacific Blue wall Atlantic Blue Magerols ce Maso 7 h swimming pools an youth ares restaurant, water slides cyber cafe | Sports court Jogging Boutiques Champagne track (duty-free bar Pools and shopping) whirlpool Solarium Kiddies playroom Captain Cook's PacificBlue | diningroom fitness Casino Royale centre stindere Hitthe Decks dining room aight‘Transportin tourism 51 Checklist ‘Assess your progress in this unit. Tick (7) the statements which are true, {can discuss and compare different types of transport LE _— — candiscuss customer preferences when its travelling ean |can understand and describe timetables Actuise ship worker 1 Workin pairs.Discuss the questions sss 1 What do you think it is like to work ona cruise ship? Key words 2. What would the living conditions and hours be like? iba or tacit feeaideanigort 3. What do youthinkare the advantages and cable car conductor disadvantages of working on a cruise ship? cruise ship guard fer user 2. @ Usten to Steve Fairclough from Manchesterand ry p answer the questions. hovercraft steward Jeep ticket collector 1. What jobs and training did he have before working ehibtsie ona cruise ship? Ticks 2 Apart fromalletter, what two things didhe send " ‘when he applied fora job? ‘Other noums cabin runway 3. Where did he join his first cruise ship? ees a ee 4. What does he say are the disadvantages of the job? marina terminal 5 Whatare the advantages? motorway (AmE=freeway) terminus pier track 19th Hole The Greens golf eel bee course -_ | Sparkiesdancing Theatre Next stop hounge 1 Have you ever stayed ina hotel or other form ¥ of tourist / traveller accommodation? Where ‘and when? What was it ike? 2 What doyou think are the best and worst jobs in a hotel? Trade Winds piano bar Amerigo's fast food32 werting bank 1Personal statement Personal statements are a way of stating yourinterests, skills, experience, and development needs in your education and training. They are useful for seeing what yourstrengths are and for seeing what you need to improve. Youcan also send them to potential employers, together with acVv. 1 Read the personal statement for Gabriela Cometa. 1. Which of these jobs do you think she would be interested in? hotel receptionist children’sentertainer flightattendant tourguide nanny 2. Which of her skills and qualities will be most useful for this job? 2 Writea personal statement for yourself. Writing bank > a = Name: Gabriela Cometa am interested in tourism because itis an exciting escibiig forse industry and it will give me the opportunity to itenaits travel to other countries. The sector of tourism | want to work in is Describing specific accommodation and catering, particularly child interests care and entertainment. My skils and qualities include the following am very friendly, hardworking, and creative, lam good at looking afterchildren and enjoy working with __ Describing skillsand people.(am willing to work long hours. am quite «qualifications good at languages. My English isintermediate level,and | also speak alittle French. 4 Ihave had some training and experience in Describing tourism alteady. This includes an initial tourism experience and training certificate, and experience with childcare. ‘training {need to improve my English language skills ina number of ways. need to get more practice at speaking English. My grammars good, but need — touseit more fluently.| also need to learn vocabulary for tourism. Describing language ability Name: lam interested in tourism because The sector of tourism | want to work inis. ‘My skills and qualities include the following: {have had some training and experience in tourism already. This includes I need to improve my English language skills ina number of ways:(Ee 2 Letter of The Manager Gabriela Cometa application Sunnyside Holiday Camps via Statuto 246 1 Readthe letter of application. Ipswich Road! Milenis Kessingland 1 Whatjobisshehopingtofind? suffolk NR37JN 2 What points does she include UK from her Personal Statement? Are there any extra ones? ‘Saprii2006 2 Lookat the extracts froma summer D Jobs book below. Prepare a letter of jeansioncidadaty application for one of them. Use am writing to enquire if you have any opportunities for children’s the same layout and some ofthe entertainers and nannies at your resort this summer. s ressions as Gabriela. bec lam eighteen years old and lam currently studying for a Diploma in Tourism at the College of Travel and Tourism in Milan | have also worked as a part-time a | assistaritata local nursery iam fully experienced in looking after babies and EAC Activity Camps young children up to the age of twelve. am able to help with babysitting, 59 George Street, Edinburgh BH22.9 preparing children’s meals, and organizing activities. enjoy looking after Mutéj-activity day and redidantial children and like working as part ofa team. fit ere a ‘My mother tongue is Italian and | havea good spoken level of English. | also available: Camp Directors, Assistant speaka little French, Camp Directors, Qualified Instructors (archery, swimming, football, and tennis). Accommodation and food | I would be grateful if you could send me details of any available positions, | provided. Must have all round sporting including an application form. Hook forward to hearing from yo ability and be enthusiastic. Approx 40 RENAE gen hours per week. The work is hard but Yours faithfully good fun and very rewarding. Overseas Erplicants waists Gabriela Cometa Butlins Skyline Bognor Regis Address of company Your nameand address iting te Bognor Regis, West Sussex PO21 Ud NTRS Summer staff required for variety of Bate positions in following departments: Guest Catering, Accommodation, Sports Dear Sir or Madam, and Leisure, Security, Retail, Nursery, Entertainments, Funfair, Administration, Jam writing to; Lifeguards, Competitive rates of payand benefits. Training available. ‘Accommodation available, De Vere Hotels and Leisure 2100 Daresbury Park, Warrington WA4 4BP Ahighly-focused company concentrating on two growth markets — hotels and health and fitness. Vacancies for Waiting Staff, Room Attendants, Porters, Bar Staff, Commis Chets, and Casual Staif. Must be over eighteen and available to work fora minimum of four weeks between May and October. Overseas applicants who speak English and are eligible to work in the UK may apply.alll aiiaiael leaned 3 Email to a client 1 Lookat the email. 1. Whoisit from, who isit for, and whatis itabout? 2. Whereis the client travelling to, and when will the client get backhome? 3. What three things does the clienthave to donowin response tothe email? 2. MrKaboodvand has replied saying that he cannot leave Lima until Wednesday morning There's flight at 1430h on the Wednesday. Email him to ask him to confirm ‘that this flight is OK for him. Remind him that he still has not told you if he wants a paperticket oranelectronicone. Send a copy of emails to people ‘who should know about the SS Sx Erom: _| [ MURAKAMI, Hiromi Te: ‘Abdhol Kaboodvand © Goi TAJINO Subject [URGENT Flight details Tokyo to Lima Dear Mr Kaboodvand Je Following your instructions in our telephone conversation of this morning, Ihave made enquiries about your flights details. These are: Qutward journey (14th, December) content. ‘Make sure the subjectlline describes the content of the email clearly, Donot address aclient with informal greetings like'Hi'or ‘Hello’ Use'Dear. ‘Always refer to previous communication with the client. ‘Organize your text so that itis ‘easy to read. Leave blanklines © L5016 Dep: Tokyo Narita (NRT) 17:25n ‘Art: Los Angeles (LAX) 10:00 ‘Code Share Flight with AA (American Airines) Aa6O1 Dep: Los Angeles (LAX) 12:30h ‘rr Lima (LIM) 23:50h Return journey (Tyesday 19th December) AAG48 Dep Lima (LIM) 00:18h ‘Art: Dallas/ Fort Worth(DFW) 06:17h JLs011 Dep: Dallas! Fort Worth (DFW) 10:10h ‘Att: Tokyo Narita (NRT) 14:40h (Arr next day) Code Share Fight with AA (American Airlines) between different parts of your message. Ifthe client has to respond toyour email,tell him / her what you want them todoclearly there is atime limit for their response, ‘make thisclearto the client,or put the word URGENT in the subject line. Use’Yours sincerely’ when you know the client's name. f you know the client quite well, you ‘canuse'Kind regards’as an alternative. | have reserved a seat in your name, but | need to confirm this within the next 48 hours, To make the confirmation | will need your full name anct your passport number | also need to know if you are happy with an electronic ticket, or if you want me to issue a paper ticket. ook forward to hearing from you. Je Yours sincerely Hiromi Murakami Assistant to Sumire Tajino, Managing Director‘Writing bank 55 4 Email to one of CE | x your bosses fiom] came Baiey Cathie works for the travel agency be Elaine Watts Travelweb where she is a junior Ce: sales consultant. Her boss, Elaine a ee Es accommodation in Hanoi (Vietnam) for Professor Kate Jacoby, one of Travelweb’s important clients. Unfortunately, Cathie discovers that the hotel the Dear Elaine | have ust had a reply from our usual hotel in Hanoi, and lam sorry to have to tell you that they are fully booked on the fist two nights of Professor Jacoby's stay n Vietnam. | know that Professor Jacoby is an company normally uses is fully important client so | am not very sure what to do next. booked/and den =aiaaealan Do we have an alternative hotel that we use in the city that | can put Prof froma friend who knows Hanoi Jacoby into? very well Sate ee tote ‘Also, would you prefer me to book Professor Jacoby into the alternative 908s to tell her this. hotel for the whole of her stay, or just for those first two nights? 1 Read Cathie's email to laine. Alternatively, | have a friend who knows the city very well. Would you give What things in the email show me permission to get a recommendation for a good hotel from him? that Blaine is Cathie's superior? Many thanks 2 Imagine you work in Travelweb. Cathie You have just been talking on the phonetoa regular client, Dr Leshem. The doctor has made a mistake with the dates he gave you fora flight you booked for hhim. Unfortunately, the ticket has already been issued, and the ticket conditions do not officially accept changes.In this situation technically there is nothing you can doto help DrLeshem,and he will have to buy anew ticket. However, you have friend at KIM, the company that issued the ticket, and you want toring her and try to get herto help you. Email your boss, Elaine, and ask her permission.56 Writing bank 5 Email toa EEE | = « colleague at work tem: _| [Cathie Bailey Cathie wrote to her friend who Ba Russell Carter ‘works in another travel agency. Ce 1 ReadCathie'semail.Howcan you Subject. [Accommodation nano far Tavewweo VP tel that Russell isa friend and not asuperior? 2 Imagine youare Russell. Write HiRussell back to Cathie and recommend How are things? Busy as always | quess! the Lucky Plaza Hotel. Choose four Russell, 've got a small problem at work and | thought you might be able or five pieces of information from to help. We've got a VIP that we usually book into the Guoman in Hanoi, the web page to describe the key bout ts fully booked right naw and so I'm looking for an alternative. You features of the hotel. know the place well, Any suggestions? Something special. Not one of the big chain hotels ~ my client really doesn't like them. Best Cathie (PS How's Christiane? Did she get the new job?) Lucky Plaga Hotel HANOI - VIETNAM Description % The Lucky Plaza Hotel s located in the centre of Hanoi. ina quiet part of the old quarter. % Built in 1918, this French colonial-style building has been recently renovated and now offers 50 quiet guest rooms with excellent views over the nearby gardens. 50 rooms and suites equipped with AC, satelite TV, in-house movie, IDD phone, mini-bar, music system, and executive desk. % Deluxe: 38 large, elegant rooms with garden and city view. ‘% Suite: 12 larger rooms, double view of garden and city view. Room Single Double Deluxe Us$4s US$55 Suite US$55 sss Restaurants and other services: % Restaurant: the cafe serves a variety of European, Vietnamese, and Chinese specialities. # Internet, email service available.