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(PDF) Post-Occupancy Evaluation of University of Uyo Buildings
(PDF) Post-Occupancy Evaluation of University of Uyo Buildings
Abstract
Purpose This study aims to evaluate the performance of buildings in the Discover the world's
University of Uyo using the post-occupancy evaluation (POE) technique. research
Design/methodology/approach A quantitative questionnaire survey is adopted in
which 333 copies of a validated questionnaire are administered to academic, 25+
million
administrative and maintenance staff and some students who occupy four
buildings used for the survey. However, 124 valid responses are received giving a members
response rate of 37per cent. Data collected are analysed using descriptive and 160+
inferential statistical tools while the Kruskal Wallis chi-square ( χ² ) test is used to million
analyse hypotheses postulated for the study. Findings Findings reveal that the publication
General Administration (GA) building has high ratings in five technical pages
performance criteria of ambient level of sound in offices, the integrity of materials 2.3+
used for walls, and correctness of stair risers, threads in the building quality of
billion Join for free
lighting and quantity of lighting. Findings on the functional performance of GA
citations
building show that cleaning, friendliness, parking space, landscaping and indoor
climate are the top five rated. Findings also reveal that lack of awareness about
POE is a top-rated barrier, followed by a lack of orientation of stakeholders and a
lack of adequately trained staff. Originality/value The study contributes to the body
of knowledge on POE, particularly in universities by conducting an empirical
evaluation of both technical and functional performance of the University of Uyo
buildings. Besides, it establishes a set of factors that significantly hinder the
implementation of POEs in universities. From a practice perspective, it provides
valid feedback on which universities can build upon to improve conditions of their
facilities and ultimately bolster the conducive environment for teaching and
learning.
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The current issue and full text archive of this journal is available on Emerald Insight at:
https://www.emerald.com/insight/1726-0531.htm
Abstract
Purpose – This study aims to evaluate the performance of buildings in the University of Uyo using the
post-occupancy evaluation (POE) technique.
Design/methodology/approach – A quantitative questionnaire survey is adopted in which 333 copies
of a validated questionnaire are administered to academic, administrative and maintenance staff and some
students who occupy four buildings used for the survey. However, 124 valid responses are received giving a
response rate of 37per cent. Data collected are analysed using descriptive and inferential statistical tools while
the Kruskal Wallis chi-square ( x 2) test is used to analyse hypotheses postulated for the study.
Findings – Findings reveal that the General Administration (GA) building has high ratings in five technical
performance criteria of ambient level of sound in offices, the integrity of materials used for walls, and
correctness of stair risers, threads in the building quality of lighting and quantity of lighting. Findings on the
functional performance of GA building show that cleaning, friendliness, parking space, landscaping and
indoor climate are the top five rated. Findings also reveal that lack of awareness about POE is a top-rated
barrier, followed bya lack of orientation ofstakeholders and a lack of adequately trained staff.
Originality/value – The study contributes to the body of knowledge onPOE, particularly in universities
by conducting an empirical evaluation of both technical and functional performance of the University of Uyo
buildings. Besides, it establishes a set of factors that significantly hinder the implementation of POEs in
universities. From a practice perspective, it provides valid feedback on which universities can build upon to
improve conditions of their facilities and ultimately bolster the conducive environment for teaching and
learning.
Keywords Nigeria, Barriers, Performance evaluation, University buildings,
Functional performance, Technical performance
Paper type Research paper
Introduction
One of the important steps towards improving performance is to establish the quality of
what is available or has been provided and this can only be done through measurement of
performance (Koleoso et al., 2013). To put this in perspective, Varcoe (1996) pointed out that
“what gets measured gets done”. This was supported by Teicholz (2003), who asserted that
“one cannot improve what one cannot measure”. Performance measurement improves the
performance of both existing and proposed buildings by identifying the downsides in their
performance through measurement. It is a tool used by facility managers and other Journal of Engineering, Design
and Technology
stakeholders alike in the facilities management industry to bridge the gap between the © Emerald Publishing Limited
1726-0531
expectation of building users and quality of services provided by building owners. In other DOI 10.1108/JEDT-11-2019-0303
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hostels ignoring the interest of other stakeholders such as teaching and non-teaching staff University of
within a university community. To date, there has not been any reported POE done in Uyo buildings
the University of Uyo. This research addressed these gaps exploring the technical
performance and functional performance of some recently completed buildings including
the administrative edifice housing the principal staff of the university. The barriers to
effective POE within the context of Nigerian universities were also not addressed in
previous studies. This was done in this study to bridge the gap between service quality and
user satisfaction of end-users.
Given the background above, the aim of the study is to evaluate the performance of the
University of Uyo buildings using some selected buildings at the main campus of
the University of Uyo. This is with a view towards generating feedback that would help in
the design and management of user expectations on the quality performance of university
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facilities.
Download full-text
The specificPDFobjectives were to:
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assess the technical performance of some selected buildings at the University of
Uyo;
assess the functional performance of some selected buildings at the University of
Uyo; and
examine barriers affecting POEs of university facilities.
Literature review
Previous studies on post-occupancy evaluation in schools
Several studies have reported the use of POEs in school facilities. In one of such, Adewunmi
et al. (2011) used 29 performance indicators to conduct a POE for a hostel facility at the
University of Lagos, Nigeria. Using a questionnaire survey and interview, findings from the
study showed satisfaction with 12 out of the 29 indicators used for the survey. Armijo et al.
(2011) conducted a POE on 8 schools in Chile using 4 performance indicators of thermal
comfort, visual comfort, acoustic comfort andindoor air quality in 14 classrooms.The study
discovered several problems with facilities in the schools evaluated. More recently, Wheeler
and Malekzadeh (2015) used an integrated POE approach that involved teachers, staff,
students and community members to assess the quality of service in three secondary
schools in the UK with a view towards improving their performance. The study identified
several concerns that pertain to the design of schools, energy use awareness, functional
performance and comfort of users.
The general conclusion in these and other studies is that POE is a veritable tool for
gathering feedback for school authorities. The feedbacks come in the form of prompt
identification of building defects and remedial actions for them, rational analysis of
consequences of decisions made during the design and operation of school facilities, and
accurate allocation of maintenance budgets based on the current post-occupancy conditions
of school buildings. These are some of the benefits the University of Uyo stands to get from
the outcome of this study.
JEDT to be in conformity to the specific needs of the occupants. This direct connection between a
building’s functional aspects and the needs ofits users is probably the reason for its receipt
of noteworthy attention in POE studies (Sanni-Anibire et al., 2016 ).
Technical performance elements deal with survival attributes, such as structure,
sanitation, fire safety and security (security: the degree of resistance to or protection from
harm; fire safety: fire resistance of the major structural elements of a building, fire
extinguishment and containment, flame spread, smoke generation, the toxicity of burning
materials and the ease of egress in case of a fire), ventilation and health (Preiser et al., 1988).
From an environmental perspective, technical performance addresses the issue of indoor
environmental quality (IEQ), which affects the comfort, health and productivity of
occupants (Choi et al., 2012). IEQ elements include thermal comfort (HVAC system and
natural ventilation system), indoor air quality, visual comfort (the quantity and quality of
lighting, glare, control of shadows, luminance and adequate luminance) and acoustical
comfort (acoustic comfort relates primarily to providing conditions in a building that
facilitate clear communication of speech between its occupants). Noise control can be
provided through walls, floors, windows and doors that provide adequate reduction of
sound from adjacent activities (Hassanain, 2008; Sanni-Anibire et al., 201 6).
Theoretical framework
In a study on residential satisfaction in students’ housing, Amole (2009) used bedroom social
and place qualities, hostel design, social densities in the hostel, storage and room furnishing,
floor levels; hostel maintenance; conveniences; hostel facilities; laundry; balcony; hostel
management; and location to examine the level of satisfaction of students with quality of
services in their hostels. Hassanain (2007) used thermal, acoustic; visual comfort; and indoor
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air quality to examine IEQ of a student housing facility in Saudi Arabia. Also, Hassanain
(2008) used five indicators
Download full-text PDF Download each of functional and technical
citation Copy linkperformance to assess the state of
housing facilities in a school in Saudi Arabia. The five technical indicators were thermal
comfort; acoustic comfort; visual comfort; indoor air quality; and fire safety while the five
functional requirements included: interior and exterior finish systems; room layout and
furniture quality; support services; efficiency of circulation; and proximity to other facilities
on campus. Adewunmi et al. (2011) used 29 performance indicators to conduct a POE for a
hostel facility at the University of Lagos, Nigeria. These were used as theoretical
frameworks for functional and technical performance evaluation of the University of Uyo
buildings.
Lack of orientation of users on the importance of their cooperation and feedback University of
during the evaluation process; Uyo buildings
Many facilities managers are not involved in building projects right from the
conception stage. Although they are professionals who are familiar with the need
for contact with users, they are unable to contribute to the design of such buildings.
Thus, suggestions to ensure that clients and users get the best from their buildings
are lacking;
Further, there is inadequate enforcement of regulations needed to ensure that
building conditions are improved;
Managers, especially in the public sector, do not have access to sufficient funds to
manage the buildings under their portfolio;
Defending professional integrity (Vischer, 2001);
Time and skills (Zimmerman and Martin, 2001);
Resources required to successfully complete the process litigation for
underperforming buildings (Turpin-Brooks and Viccars, 2006); and
Lack of overall awareness by all stakeholders (Hadjri and Crozier, 2009).
These are adopted as a theoretical framework for this study and were subjected to the views
of respondents.
Research methodology
Research design
Given the nature of the research problem, this study adopted a quantitative method
approach anchored on a quantitative field survey involving the use of a structured
questionnaire. Quantitative research design deals with numbers and anything that is
measurable in a systematic way of investigation of phenomena and their relationships. It is
used to answer questions on relationships within measurable variables with an intention to
explain, predict and control a phenomena (Leedy, 1993).
Study area
The study area for this research is the main campus of the University of Uyo, Uyo in Akwa
Ibom State, Nigeria. The University of Uyo was founded by the Federal Government of
Nigeria in 1991 and metamorphosed from the then University of Cross River State, which
was established in 1983 by the then Cross River State Government (uniuyo.edu.ng).
According to information available at the university’s website (uniuyo.edu.ng), the
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university, which is located at the heart of Uyo, capital of Akwa Ibom State, runs a multi-
campus
Download system.
full-text PDFThis includes the main campus,
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area of about 1,443 ha, currently accommodating the administrative building, faculty of
engineering (FOE) and science, postgraduate school (PGS) and some student hostels; Town
campus, which accommodates faculty of arts, basic medical sciences, education, social
sciences, pharmacy and school of continuing education; and town campus annex, which
accommodates the faculty of agriculture, business administration, faculty of law,
environmental studies and directorate of general studies. Over the years, the university has
progressively moved some of its faculties and administrative departments hitherto in the
town campus to the main campus situated at Nwaniba road end of the city of Uyo, Akwa
Ibom state capital. This study examined both the technical and functional performance of
some of the faculties and administrative departments recently moved to the main campus.
They were selected out of the very many buildings at the main campus because they form
part of the most recently completed facilities at the main campus. Besides, it was easier to
establish a number of academic and non-academic staff through the faculty officers. Below
is a brief description of the four buildings:
(1) General administration (GA) building.
The GA building is a three-storey building with a central atrium that overlooks the
reception lobby. The office of the vice-chancellor and staff is situated on the third
floor, while the second floor houses the offices of the two deputy vice-chancellors
(academic and administration). The first floor is the base for the office of the
registrar and staff, as well as the office of the bursar and staff. The building was
completed and occupied in 2013.
(2) FOE building.
The main FOE building is the oldest of the most recently completed buildings on
the main campus and houses five departments. The departments are agricultural
and food engineering, chemical and petroleum engineering, civil engineering,
electrical/electronic and computer engineering and mechanical and aerospace
engineering.
(3) FOS building.
The FOS building is a multi-storey facility recently completed and occupied. It
houses the office of the dean, FOS, as well as eight departments. The departments
are animal and environmental biology, botany and ecological studies, chemistry,
computer science, microbiology, physics, mathematics and statistics and zoology.
(4) PGS building.
The PGS building is a two-storey building that houses the dean and other
supportive staff of the PGS. It comprises of the office of the dean, PGS, the offices
of the administrative staff and a general reception lobby. It has three lecture halls
and a conference room where PG board meetings and all PG external examinations
are held.
Pilot study
A pilot study was conducted to:
establish the population frame for the study; and
test reliability and validity of contents of the questionnaire.
According to Fellows and Liu (2008), pilot study helps to among others, identify unclear or
ambiguous items in a questionnaire, alert the researcher about where the main research will
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likely have challenges, and indicate whether proposed methods or instruments are University of
inappropriate or too complicated. The pilot study was also used to get information about a Uyo buildings
brief history of the four buildings. The result of the pilot study is shown in Table I.
N
n¼
1 þ N ðe Þ2
Where n = sample size, N = population size and e = level of precision = 0.05 at 95 per cent
confidence level.
Table I shows how the formula was used to generate a sample size for the study. It shows
that from a sample frame of 395 comprising 221 academic staff and 174 non-academic staff,
293 sample units were generated.
The sample for this study was drawn from the population using random and purposive
sampling. Random sampling from a finite population refers to that method of sample
selection, which gives each possible sample combination an equal probability of being
picked up and each item in the entire population to have an equal chance of being included
in the sample (Kothari, 2004). It was used in this study to select a sample of academic and
non-academic staff. Here, initials of both academic and non-academic staff were first written
on cards and shuffled several times while the top card is selected each time they are shuffled
until the required sample size was met. This same technique was adopted by Durodola
(2009) and Ikediashi (2014). However, a purposive sampling technique was adopted to select
10 students for each of the four buildings. This was to ensure unanimity in selection as there
is no documented list of students who visit 2 of the 4 buildings used for the survey. The total
sample size was 333.
PGS 1 20 21 20
FOS 136 68 204 135 Table I.
FOE 81 35 116 90 Results of the pilot
Senate building 3 51 54 48 study and calculation
Total 221 174 395 293 of sample size
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JEDT it is relatively faster and more convenient to collect potential information from a
large group of respondents.
Respondents were asked questions that bordered on technical and functional performance,
as well as barriers hindering POEs in universities.
The questionnaire survey had four sections. Section A asked for respondents’
demographics, while section B focussed on the functional performance of buildings.Section
C related to questions on the technical performance of buildings while section D was on
barriers to effective POEs in universities. However, while the technical staff was asked to
answer all questions in the questionnaire including the technical performance section,other
respondents were excluded from answering questions in section C (technical performance).
To ensure that this was effectively carried out, face-to-face administration of the
questionnaire with the help of a research assistant was adopted. Likert scale was the main
scale of measure for the study and has been widely acclaimed as an acceptable way of
soliciting opinions using numbers to represent implicit meanings (Fadiya et al., 2012).
Besides, it has been extensively used in the literature for general construction management
research (Assaf et al., 2011; Adewunmi et al., 2011).
PGS 20 30 17 57
FOS 135 145 34 23
Table II. FOE 90 100 45 45
Response rate General admin 48 58 28 48
analysis Total 293 333 124 37
Frequency (%)
University of
Uyo buildings
Sex
Male 81 65
Female 43 35
Total 124 100
Job description
Academic staff 23 19
Admin staff 46 36
Technical/maintenance staff 27 22
Students 28 23
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Total 124 100
Download full-text PDF Download citation Copy link
Length of stay in the building
0-6 months 13 11
7-12 months 17 14
13-24 moths 54 44 Table III.
25-36 months 26 21 General
Above 36 months 14 11 characteristics of
Total 124 100 respondents
36 per cent. However, it is worth noting that this is by no means an indication that there are
more administrative staff in the university community but most likely because of the fact
that most of the academic staff did not indicate interest to participate in the survey.
To get a clearer understanding of how each group of respondents participated in the
survey, a cross-tabulation of job description versus building-in-use was carried out using
SPSS. The result of the analysis is shown in Table IV.
It shows that the highest number of 13 of the 23 academic staff were from FOE building,
8 from FOS, 2 from the GA building, and none from the PGS. Additionally, the result shows
that the highest number of 17 out of 46 administrative staff participated from the GA
building, 10 from FOS and PGS, while 9 were from FOE building. More so, 14 of the
technical/maintenance staff were from engineering while only 2 participated from PGS.
However, the number of students were evenly spread across the four buildings.
Reliability check
A reliability check was carried using Cronbach’s alpha on three major sets of constructs
used for analysis. This was to assess the internal consistency of the scales and their
suitability for analysis. Alpha values greater than 0.7 are regarded as sufficient (Easterby-
Smith et al., 200 8; Pallant, 2010). The result of the analysis is shown in Table V.
Building-in-use
Job description of respondents General admin FOE FOS PGS Total
Academic staff 2 13 8 – 23
Admin staff 17 9 10 10 46
Technical/maintenance 3 14 8 2 27 Table IV.
Students 6 9 8 5 28 Result of cross-
Total 28 45 34 17 124 tabulation analysis
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... Research on FM and service quality performance have been well documented in the literature over the
past decades; FM strategy (Barrett, 2000;Chotipanich and Lertariyanum, 2011;Ikediashi and Aigbavboa,
2018), FM service performance (Parasuraman et al., 1998;Futcher et al., 2004;Ikediashi and Mbamali,
2014a;Ikediashi et al., 2014b;Aluko et al., 2020a, Awuzie et al., 2021Dasandara et al., 2022;Abdeen et al.,
2022), FM customer satisfaction (Hui and Zheng, 2010;Ikediashi et al., 2015; Ikediashi et al., 2020; Tannor
et al., 2022). While the inherent theoretical concepts on FM service performance and FM strategy have
been widely covered in these studies, some gaps exist. ...
... Apparently, measuring performance enhances inherent and future facilities through the identification and
evaluation of their performances. Therefore, it is an instrument used by stakeholders in FM profession to
close the gap between prospect of facilities users and standard of provided services (Ikediashi et al.,
2020) . FM performance measurement is practice of evaluating the level in which a procedure performs
dedicated services compared with established benchmarks. ...
Facilities management strategic roles and services quality performance in Nigeria's banking sector
Article Full-text available
Feb 2023 · J Eng Des Tech
Isaac Dubem · Dubem Isaac Ikediashi
... Among these studies, safety and fire safety are typically parts of management services because they
can play a significant role in safeguarding lives and property from natural disasters [44]. Most students
were disappointed with the availability and efficiency of security and fire safety measures in their
residential apartments [45] . ...
... The eight performance attributes are divided into two categories based on the extensive literature
review (see Section 2.1): architectural design attributes and building services attributes. This dichotomy
was incorporated into the building performance evaluation method and was commonly used in the post-
occupancy evaluation (POE) of student residential apartments [9,13,34, 45, 54]. Instead of categorising
student residential apartment performance as functional or technical, this study categorises student
residential apartment performance attributes as architectural design or building services. ...
Article
Feb 2023
Cynthia Hou · Yishan Wang · Haifeng Lan
... Recently, some research revealed the disappointment of students towards building component defects
like roof leakage, broken door and window, inconsistent water supply, power supply disruption and poor
ventilation in their hostel (Simpeh and Shakantu, 2020a;2020b). These defects indirectly affect the
students' comfort in terms of indoor air quality, temperature, humidity, security, cleanliness and lighting
quality (Adewunmi et al., 2011; Ikediashi, Udo and Ofoegbu, 2020) . Ojedokun, Odewumi and Fasola
(2012) recommended that a few deformities require urgent maintenance contrasted with others and
dependent on which it is inferred those resources ought to be coordinated to the most critical, while the
less critical ones could be incorporated into the subsequent maintenance program. ...
... Many previous studies on hostel facilities focuses on the occupants' perceptions such as indoor air
quality, thermal comfort, sense of security and privacy via postoccupancy evaluation (Wahab and Basari,
2015;Adewunmi et al., 2011; Ikediashi, Udo and Ofoegbu, 2020; Philip, Ileanwa and El-Hussain,
2018;Simpeh and Shakantu, 2020a). These perceptions are indeed influenced by the physical conditions
of the hostel buildings and components. ...
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... full-text PDF
When opinions, Download
attitudes, and behaviourcitation Copythe
are collected directly from link
children, it leaves no place for
proxy reporting (Borgers et al., 2004). Even though the school buildings are frequented more by children,
there is a lack of POE awareness (Ikediashi et al., 2020) . They are not conscious of how participation
methods influence their educational learning outcomes (Manahasa et al., 2021). ...
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environmentally friendly, and at the same time can benefit environmental sustainability. ...
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... For this reason new user-centred technical solutions need to be introduced. [19] [20] Secondly, human
subjective judgement dominates the research process, and effective methods or tools that can objectively
reflect subjective feelings are less frequently used. ...
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