A: Good morning Miss. Welcome to British Airlines.

Where are you travelling

today?

B: Good morning. I have a flight to London

A: OK. Can I have your passport, please?

B: Of course, Here you are.

A: Are you travelling for business Mrs...................?

B: Yes, Madam. I have a meeting with my international company every three

months.

A: Great !! Have you got any luggage, Mrs …………..?

B: Yes, I have got one suitcase and one piece of hand luggage?

A: Wonderful! Would you prefer windows or aisle?

B: I would prefer a window seat, please?

A: Lovely, Mrs …………. , Remember that you have a stopover in Amsterdam.

B: Yes, I know. Should I pick up my luggage there?

A: No, Madame. Your luggage is checked directly to London.

B: Excellent.

A: Here you are: this is your passport and your bording pass.

B: Thank you. Can you tell me the gate number, please?

A: Of course. Your boarding gate is number 8.

B: Thanks. Can I board right now?

A: No yet miss. The gate opens in one hour.

B: Ok, no problem. I don't mind. I love visiting the duty free shop.

A: Good idea miss. Is anything else I can help you with?

B: No, Madam, Thank you very much.

A: You're welcome. Have a nice flight and thank you for flying with us.