Name: María Fernanda Rodríguez Muñoz/ Cohort: Date:

Training program: Instructor: Santiago Palacios

 
 
INTRODUCTIONS AND BASIC
PERSONAL INFORMATION
(IN/FORMAL
COMMUNICATION)
 
 
This workshop attempts to help you improve your basic
interaction with others in your workplace, sharing personal
information, identifying formal and informal communication, and
asking and giving information about phone calls to your
coworkers and you will learn about customer service and how to
interact with others in your workplace.
Objective: From the development of these activities, you will be
able to introduce yourself and other people using formal and
informal communication at work.
1. Work in groups and discuss the following questions:
 
-          What do you mean by  personal information??
is any information relating to an identified or identifiable living natural person. The
various pieces of information, which when collected can lead to the identification of a
certain person, also constitute personal data.
 
-          What  data corresponds to personal information?
 
Domicile
Phone Number. 
Personal email
Academic career
name
age
Phone Number
mail
Address of residence
 
-          How can you ask  a person about their personal information?
Hello, good afternoon. My name is Fernanda. Today we require your personal
information in order to contact you.
 
-          Share your answers with the rest of the class and practice asking
and answering questions about personal information.
 
2. Create a business card using your personal information. Use the
image as an example. Please note:
-          Company Name
-          Full name
-          Position in the company
-          Contact Information
1
3. Skills practice: Do the following activities to practice learned vocabulary and structures
in English.
 

 
3.1. Oral practice
 

1
 Image taken from the internet as an example. https://www.canva.com

Now, practice your speaking skills and make a small personal presentation in groups. Let's say
you're a new employee at a company and you introduce yourself to the team. Swap roles and get
to know each other. Ask and answer questions about everyone in the group. Share your business
cards.
3.2. Listening practice
Before watching the video, discuss:
-          What is communication?
 It is the conscious action of exchanging information between two or more
participants in order to transmit or receive different information or opinions.
-          How do we use communication at work? Give some examples.
Communication takes place at the same level, that is, between colleagues in the
same position or a hierarchy and in addition to being considered in the macroscopic
scope of the entire company, in communication we must also implement effective
communication carries with it a series of advantages.
 
Talk about individual tasks, share updates on projects, or provide feedback to
managers or employees.
 
 
Watch the video, take notes, and respond to or complete the following statements:
-          What is communication?
Communication is the process by which information is transmitted.
Information from one entity to another. is the exchange of
feelings, opinions, ideas, or any other type of information.

-          It mentions 3 forms of communication.

There are only two types of communication
verbal and non-verbal.
-          What influences how people imagine you?
It influences people to see me as a good or bad person depending on their perspective
and even want to interact or have a communication with me.

 
-          Who can you communicate with casually or informally?
-          Talking to a friend or family member is a common example of informal
communication. One of the main advantages of informal communication is that it is
very flexible and there is no rigidity or any kind of formality that hinders
communication.
 
-          Texting abbreviation, emoji, and being silly is okay for communicating.
 
-          It is a good way to interact with people and have better communication, it is a
different type of language that can be more accurate than normal communication.
 
3.3. Reading practice
Before reading the text, discuss the following questions:
 -          Do you think it is necessary to have a communication code at work? Give
examples.
-          If it is important to avoid conflicts or misunderstandings It is also
important to be clear about the objective of the message.
-          What can you say about formal and informal communication? Describe.
-          Formal communication is the one that leaves a written record of what
has been said and involves the official resources of the company, and
the informal one is the one that is given orally through calls or other
transitory and personal communicative act between the
individuals who make life in the company.
 
 
VOCABULARY
Identify the keywords in the text. Look for its definition, English pronunciation.
WORD / DEFINITI
EXPRESSIO ON
N
Interchange Intercambiar-to exchange ideas or informationˌ- ɪn.t̬ɚˈtʃeɪndʒ
Role Papel-the position or purpose that someone or something has in
a situation, organization, society, , or Relationship - roʊl
Organization Organizar-a group of people who work together in
an organized way for a shared purpose -ˌɔːr.ɡən.əˈzeɪ.ʃən
Communicatio Canales de comunicacion-a system or method that is used
n channels for communicating with other people
Verbal Comunicacion verbal-Verbal communication refers to the
communicatio production of spoken language to send an intentional message to a
n listener. Verbal and nonverbal communication abilities are
considered to represent a core deficit in the diagnosis of vɝː.bə kə
ˌmjuː.nəˈkeɪ.ʃə
Spoken Comunicacion oral-is a type of communication where we use spoken
communicatio and written words to get our message and information across to the
n other person-/ˈspoʊ.k ə n/-/kəˌmjuː.nəˈkeɪ.ʃə n/
Written Comunicacion escrita-is the exchange of information, ideas, or
communicatio messages through written language in the form of letters, emails,
n notes, and mor -
Nonverbal Comunicacion no verbal-The Non-Verbal Communication is the
communicatio process of conveying meaning without the use of words either
n written or spoken.
/ˌnɑːnˈvɝː.b ə l/-/kəˌmjuː.nəˈkeɪ.ʃ ən/
Eye contact Contacto visual-the situation in which two people look at each
other's eyes at the same time - aɪ ˌkɑːn.tækt
Workplace Lugar de trabajo-
a building or room where people perform their jobs, or
these places generally -ˈwɝːk.pleɪs

Employees Empleado-someone who is paid to work for someone else - ɪm

 ˈplɔɪ.iː
 
Task Deberes-something that you have to do because
is part of your job, or something that you feel is the right thing
to do - ˈduː.t̬i

 
Hierarchical Jerarquico-of the nature of a hierarchy; arranged in order of
rank. "the hierarchical bureaucracy of a local authority"-/ˌhaɪ
ˈrɑːr.kɪ.kəl/ of the nature of a hierarchy; arranged in order of
rank."the hierarchical bureaucracy of a local authority"-/ˌhaɪ
ˈrɑːr.kɪ.kəl/

Send Mando-to give someone an order - kəˈmænd

Net Red-a large system consisting of many similar parts that
are connected together
to allow movement or communication between or along the
parts , or between the parts and a control center - ˈnet.wɝːk
Requests Requerimiento-the act of politely or officially asking for
something - rɪˈkwest
Reports Informes-a description of an event or situation - rɪˈpɔːrt
From the bottom De abajo hacia arriba-
up considering the smaller or less important parts or details of
a plan, organization, etc. first - ˌbɑː.t̬əmˈʌp

From top to De arriba hacia abajo-used to refer

bottom to a situation in which decisions are made by a
few people in authority rather than by the people who
are affected by the decisions - ˌtɑːpˈdaʊn
Thread chain Cadena de mando-The strand chain is related to unity of
command . The unity of command establishes that each
employee receives orders from a single superior . The concept of
chain of command is an even broader concept than unity of
command . Establishes the relationship between superiors up to
the director of the company or organization .
 /strænd//- /strænd /
 
Cluster chain Cadena de grupo-One person shares information with a group of
selected individuals and in turn each of those individuals shares
that information with others.
/ˈklʌs.tɚ/-/strænd/
Gossip chain Cadena de chisme-Group conversation where everyone is talking
to each other informally. Probability Chain: Each individual
randomly tells another individual the same message.
 /ˈɡɑː.səp/-//strænd//
 
secret Secreto-the state of being secret or
 of keeping something secret - ˈsiː.krə.si

Consumes a lot of Require mucho tiempo-A time-consuming task takes a lot

time of time to do. ˈtaɪm.kənˌsuː.mɪŋ
trustworthy Confinable-Someone or something that is reliable can
be trusted or believed because he, she, or
it works or behaves well in the way you expect - rɪˈlaɪ.ə.bəl

Support Apoyo-"" - serving to corroborate something.

"he offered no supporting evidence for this opinion" - səˈpɔːr.t̬ɪŋ
 
Available Disponible-able to be bought or used - əˈveɪ.lə.bəl
 
 
Difference between formal
and informal communication
 
March 27, 2015 by Surbhi S[21]

So meone correctly said, "The very attempt

to, not to speak, speaks
volumes." Communication plays a
crucial role in our lives, as
people exchange their ideas,
information, feelings and
opinions through

communicating. Formal

Communication happens through prede
fin ed communication channels throughout
the organization. On the contrary, the informal flows in all directions,

that is, it moves freely in the organization Communication can be verbal, spoken or written,

or non-verbal, that is, using sign language, body movements, facial
expressions, gestures, eye contact or even with tone of voice.

In an organization, there are two channels of communication : formal communication and

informal communication. People often confuse between these two channels, so here we present
this article that explains the difference between formal and informal communication network.

 
 
2
 Text adapted from: https://keydifferences.com/difference-
between-formal-and-informal- communication.html used by
SENA for pedagogical purposes, exclusively.

 
Definition of Formal Communication: communication in which
the flow of information  is already defined. Communication
follows a hierarchical chain of command established by the
organization. This type of communication is used  exclusively in
the workplace, and employees follow it while performing
their tasks. Some examplesare: requests, commands, orders,
reports, etc.
There are four types of formal communication:
·         Ascending or bottom-up: Information goes from subordinate authority to
superior.
·         Down or top down: He goes from superior to subordinate.
·         Horizontal or Lateral: Communication
between two employees from different
departments working at the same level.
·         Crosswise or Diagonal: Communication between
employees from two different departments
working at different levels.

Definition of informal communication: Communication does not

follow any predefined channel for the transmission of
information. This type of communication moves freely in all
directions, and it is very fast and fast. This type of
communication is very natural as people interact  with each other
about their professional life, personal life and other
matters. Some examples are: Sharing feelings, casual
discussion, gossip, etc.
There are four types of informal communication:
·         Single Strand Chain: Communication in which one
person says something to another, who again says
something to another person and the process
continues.
·         Cluster chain: Communication in which a person says
something to some of their most trusted people, and
then tells their trusted friends and the communication
continues.
·         Chain of probability: Communication occurs when a
person randomly chooses some people to convey
information that is of little interest but not important.
·         Gossip chain: Communication begins when one
person says something to a group of people, and then
 they relay the information to a few more people and in
this way the information is transmitted to everyone.
 
Key differences
 
1. Formal communication is also known as official
communication. Informal communication is also
known by the name of vine.
2. In formal communication, information should follow a
chain of command. Conversely, informal
communication moves freely in any direction.
3. In formal communication, total secrecy
is maintained, but in the case of informal
communication, maintaining secrecy is a very
difficult task.
4. Formal communication is written, while informal communication is oral.
5. Formal communication is time-consuming unlike informal
communication, which is quick and fast.

6. Formal communication is more reliable than informal communication.

7. Formal communication is designed by the
organization. Informal communication starts with
itself because of the "human to talk" impulse.
8. In formal communication, documentary evidence
is always available. Supporting documents for
informal communication are not available.
 
 
According to the text:
-          Answer your instructor's comprehension questions and share your answers.
-          Establish a comparative table between formal and informal
communication. Working in pairs
 
FORMAL COMMUNICATION INFORMAL COMMUNICATION
This type of It is a communication
communication is based on the
Find developed Personal relationships
to be transmitted by between peers, the
means of rules, indicating that you have
Processes and standards Total freedom as soon as
that avoid the use of to the rules formulated
uneducated terms or which are usually
Colloquial. set out in the
Set the enterprises. They don't have
Official exchange of Defined channels of
Information that arises communication, since
 at different levels The information is given from
of the structure Fluid way and emerges
business and is governed of the relations between
of policies and persons who
Regulations of the share interest in
enterprise. common.
The formal is a Both are used from
communication that common form in
It is done by means Approaches
of the channels logical and
Officers of the Approaches
company, where mathematicians with the
involve the purpose of doing
managers and get the message or
employees who make the
have the same Approach to others
level. people.
   
   
 
-          Make a graphic illustration of the 4 types of in/formal
communication. Use mind map models and share them with the
rest of the class. Working in pairs
 
 
FORMAL COMMUNICATION INFORMAL COMMUNICATION
 

3.4. Writing practice
Let's say you're part of a design team. Write a short
paragraph, saying who your team members are. Use the
following text as a template.
3Hello, My name is Kevin Galindo. I am a
graphic designer at Draw your Dreams
Corporation. These are my team
members. To my right, Blanca and Jeisson,
are the writers of the new products in
the production department. To my left,
you can see Rosa, Julian and Miriam. They
are the sales representatives of the
company.

And I'm the one in the middle of the

picture. We are a great team with many
ideas for our customers!
 

Now, try your own text. Use an image to have

More ideas!

 
Outreach activities: Outreach activities will help you improve
your performance on topics. You need to achieve at least five
hours of practice on your own.
-          For more information, listening practice, pronunciation,
and more on this, check out the following link to a YouTube
video: https://www.youtube.com/watch?v=egtyq2ccCIA
 -            Based on your instructor's guidance, explore the following
website and practice the structures in English. Do at least 2
activities from each topic studied in class and give them to your
instructor: http://www.esl-lounge.com/student/grammar-
guides/grammar-beginner.php
 
 
 
 
 
 
 

3
 Image taken from the internet as an
example. https://mx.depositphotos.com/127312238/stock-illustration-  set of offices
of business people.html