Republic of the Philippines

Department of Education
Region VII, Central Visayas
Division of Cebu Province
ARGAO NATIONAL HIGH SCHOOL
Canbanua, Argao, Cebu

FINAL EXAMINATION IN FOOD AND BEVERAGE SERVICES

SY 2022-2023

NAME: ________________________________________________________ DATE: _________________

DIRECTIONS: AVOID ERASURES. Read the statements carefully. Choose the letter of the best answer.
Shade the circle of your choice inside the box on separate answer sheet.

1. Certain food needs sauce accompaniment during meal. Why?

C
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R

E
E a. to enhance taste of food c. to add chemical substance in food
b. to complete the set d. to kill the awful smell in meat
A B C D 2. The following food uses bechamel sauce except one.
1. a. baked macaroni c. beef with broccoli
2.
b. lasagna d. none of the above
3.
4. 3. The following are the guidelines in answering a telephone reservation, except ONE.
5. a. wait for the 5th ring before answering.
6. b. repeat the reservation for verification.
7.
8. c. ask for the name, date & time of the dine.
9. d. offer alternatives in case the reservation cannot be done.
10. 4. The following are mother sauces, except one.
a. chili garlic b. bechamel c. hollandaise d. espagnole
5. Rita wants a perfect chicken dish. This is best complimentary to a chicken dish?
a. white wine b. vodka c. red wine d. champagne
6. You are the assigned receptionist in the restaurant. A male customer is coming as a first
customer on that day. What will you do first?
a. wave your hand and point where to go
b. welcome him with a smile and call a waiter
c. open the door and greet him with a pleasant smile
d. approach him and lead the way to his table
7. A young lady entered the restaurant. However, all tables are already occupied. As a receptionist, what will
you say to the lady?
a. “I am sorry Miss, all seats are occupied for the moment. Would you want to wait or not?”
b. “I am sorry Maam all seats are full at this time. Would you want to have a drink while waiting?”
c. “I am sorry Miss, all seats are occupied for the moment. Would you mind waiting at the lounge for about 5
minutes?”
d. “I am sorry Miss, all seats are occupied for the moment. Would you mind waiting at the lounge?”
8. Which of the following should be done prior to the arrival of a customer who has made a reservation?
a. determining the total bill c. preparation of table appointments
b. preparation of food ordered d. placing the food on the table
9. How do you appropriately ask if the customer has no reservation?
a. Table for two or three?
b. How many are you, sir/maam?
c. May I know how many we are expecting, sir/maam?
d. Table for how many person, maam/sir?
10. What are the most appropriate words if you think your guests are ready to order?
a. What is your order sir?
b. May I take your order now sir?
c. Do you want to order now sir?
d. Are you ready to order sir?
 11. If you have four customers and one of them is a senior citizen who is physically weak,
A B C D
where should he or she be seated?
11. a. near the door c. against the wall
b. close to the hostess station d. in the corner or side of the wall
12.
12. The sauce that is made up of roux and milk. It is best for lasagna.
13. a. bechamel b. velouté c. demi-glace d. tomato sauce
13. What are the main ingredients for roux?
14.
a. water & milk b. nutmeg & butter c. flour & fat d. flour & cocoa
15. 14. The sauce that is perfect for grilled and roasted red meat.
16.
a. tomato sauce b. demi-glace c. bechamel d. veloute
15. Carbonara sauce is made of milk, fat and flour. What sauce will Aya use to make the
17. best Spaghetti?
18. a. bechamel b. tomato sauce c. demi-glace d. veloute
16. This serves as the crowning glory of any dish.
19. a. spices b. sauces c. seasonings d. all of the above
20. 17. Which of the following statements refer to banquet?
a. it serves small group of people c. arranged to cater large number of people
21. b. it requires minimal planning d. none of the above
22. 18. When planning for a banquet, what important details an organizer should have from his
client?
23. a. name, status, nationality c. event date, event theme
24. b. table plan d. none of these
19. Anie accidentally misunderstood an order from a table resulting to an angry customer.
25. What should Annie do best?
26. a. explain immediately his side c. do nothing at all
b. apologize and offer replacement d. listen and apologize
27. 20. Eli welcomes a first-time customer at The Traci. He notices that the customer is having
28. a hard time choosing a dish. What will he do?
a. offer refreshment c. suggests the best-selling dish
29. b. wait for the customer to talk d. ask the customer what is wrong
30. 21. Suggestive selling is done in restaurants to____, except ONE.
a. to gain trust from the customers c. to give customers new dining experience
31.
b. to increase outlet's profit d. to give freebies to new customer
32. 22. Letta works in a fast food chain. She constantly offers an upgrade to drinks and fries to
the diners.
a. cross selling b. suggestive selling c. supportive selling d. up selling
23. Rosé decided to purchase an iPad in the iStore. The seller noticed that the package only
contains cord as its accessory. What is the best thing the seller do to enhance customer’s satisfaction?
a. give her your personal old cord c. make her buy the top of the line iPad
b. offer her charger adaptor d. do nothing at all
24-28. What is shown in these pictures? Choose your answer below.
a. cross-selling b. suggestive selling c. up-selling

24. 25. 26. 27. 28.

29. Roda loves to eat shrimps and crabs but as she eats, her stomach aches. What food allergen does she have?
a. nuts b. crustacean c. egg d. milk
30. The following are common food allergen. Which one is usually found in mayonnaise?
a. nuts b. crustacean c. egg d. milk
31. Muslims will not eat pork or meat that has not been slaughtered in this manner.
a. halal manner b. Jewish manner c. good manner d. either of the choices
32. Dan works in a busy restaurant. He has the skill of carrying several plates without a tray. Is it important?
Why?
a. No, it is prone to accidents. c. Yes, it saves his time in serving large number of guests.
b. Yes, for him to be famous. d. It does not matter
33. Shinu is practicing the 4-plate challenge where 3 plates on one hand and 1 plate on the A B C D
other. What tip can you give him?
a. walk safely with confidence 33.
b. don't let your finger touch the inner part of the plate 34.
c. use clean napkin when holding hot plates
d. all of it 35.
34. In taking the orders, a waiter records the order and repeats it for verification. Order slip 36.
must be delivered to three parts of the restaurant namely ____.
a. kitchen, customer, cashier c. kitchen, waiter, cashier 37.
b. receptionist, cashier, guard d. manager, waiter, busboy 38.
35. A group of customers arrived with a toddler. As a waiter, what will you do?
a. offer refreshments c. provide booster seat 39.
b. present the menu d. suggest the day's special 40.
36. It refers to the amount of space each participant is allowed at the dining table.
41.
a. place setting b. cover c. dining area d. gueridon
37. He is the one who provides food & beverages services to guests in hotels, restaurants 42.
and resorts. 43.
a. receptionist b. busboy c. bartender d. food & beverage attendant
38. 16. The guests serve themselves making the service faster. 44.
a. American Service c. Russian Service 45.
b. English Service d. Buffet Service
39. In this service, soiled dishes are cleaned when all guests have finished each course of 46.
the meal. 47.
a. American Service c. Russian Service
b. English Service d. Buffet Service 48.
40. It signifies luxury and is distinguished by the fact that the food is cooked or completed
at a side table in front of the guest.
a. American Service c. Banquet Service
b. French Service d. Gueridon Service
41. A service that is normally used by hotels, resorts, country clubs, casinos, and restaurants with conference
rooms available for meetings or big events or gatherings.
a. American Service c. Banquet Service
b. French Service d. Gueridon Service
42. Food is placed on large platters or in large bowls that are delivered to the guests’ tables by servers. The
guests at each table pass the food around their table and serve themselves. What do we call this type of
service?
a. American Service c. Russian Service
b. English Service d. Buffet Service

43. The food is already arranged in individual plates at the kitchen and ready to be served to the guests. Which
of the following is also called “plate service”?
a. American Service b. French Service c. A la Carte d. Banquet
44. Rodda loves to eat shrimps and crabs but as she eats it, her stomach aches. What food allergen does she
have? a. milk b. egg c. crustacea d. nuts

45. Which of the following statements best describe a Banquet?

a. An event serving food.
b. An event that serves a large number of pax.
c. A service that involves preparing and serving a large number of people in an event.
d. A service that involves preparing and serving food in a large number of people in an event.
46-48. On your answer sheet, write the letter of the item that makes the set up wrong.

46. a. position of the cup

b. position of the dinner knife
c. space of the plate to the edge of the table
d. position of dinner fork

47. a. position of the cup

b. position of the dinner knife
c. space of the plate to the edge of the table
d. position of dinner fork

48. a. position of the cup

b. position of the dinner knife
c. space of the plate to the edge of the table
d. position of dinner fork