PART I: Demographic and personal Information of the participant

1. Gender
1. Male 2. Female
2. Age
1. 18-25 2. 26-35 3. 36-45 4.46-55 5. Above 56
3. What is your highest education completed?
1. Diploma 2. First Degree 3.Second Degree
4. above Second Degree
4. Current working position
1. Top manager 2.Customer service manager 3. IT technical 4.Front-line Employee

5. No. of years of service in your current position

1. Less than 5 years 2. 5-15 years 3.16-25 years 4. More than 25 year

Part II: Questions Directly Related with the Study

Here under the questions with regard to the Information Technology, therefore, you are kindly
Requested to put “√” mark on the box, which represents your degree of agreement. [1=strongly
Disagree (SDA); 2=Disagree (DA); 3=neither agree nor disagree (N); 4=Agree (A); and
5=strongly agree (SA)]