3.2.1 Fulfillment Trainings

Plan de Entranemiento Fulfilment In Store (ISL) Colombia
Formato: Autoaprendizaje
Nivel Tema
Bienvenidos! Historia, Cultura y Valores IKEA
Concepto IKEA
Seguridad y Salud
I-Conduct & IWAY
Introducción a la tienda IKEA
My Learning & Toolbox
Beneficios IKEA
Introducción a Establishment
1. Onboarding Fulfillment Home Furnishing Introduction
Programa de Bienvenida
Encuentro con el cliente y operaciones de la tienda
Stock Accuracy
Selling The IKEA Range
IKEA Range Presentation
IKEA Style groups
IKEA Longterm priorities
Fullfilling the range
Experiencia IKEA Food
Enhancing Omnichannel Sales
Testament of a Furniture Dealer

IKEA key values definitions
IKEA culture model
Values and behavior game (VAB game)
Introduction to IKEA commitments and IKEA mandatories
IKEA brand experience – IKEA mandatories introduction
Affordability – IKEA mandatories introduction
1. Onboarding Fulfillment
Basicos The range is our identity (IKEA home furnishing product range)
Semana 1 Introduction to the IKEA product range
IKEA merchandising basics
IKEA Brand Identity
IKEA home furnishing identity
IKEA long-term priorities
IKEA range presentation
IKEA style groups
Leadership in a new era
Values based IKEA leadership
Exploring the growth mindset
Communication essentials for leaders
1.1 Onboarding Fulfillment
Liderazgo Relationship conversations
Semana 1
Giving and receiving feedback
Team development
Onboarding at IKEA for managers
IKEA culture and values guide
IKEA franchise system

IKEA Concept review
IKEA Retail Establishment - Overview of establishment
IKEA strategic landscape
IKEA Direction Now-2025 (3 roads forward)
1.2 Onboarding Fullfillment
Manejando el Negocio Introduction film to IKEA BPL Priorities Now-FY24
Semana 2 Life at home movement
Life at home
IKEA Colombia Business Plan
IKEA Colombia Life at Home report
In shape as new - Method
Ingvar Kamprad's essential business insights
Basic range knowledge

2. Onboarding Fullfillment Commercial merchandising - basics and test buys
Surtido de Productos
Semana 2 & 3 Add-on sales
Boost the add on sales
Sustainability – IKEA mandatories introduction

Sustainability at IKEA – introduction
3. Onboarding Fullfillment
Sostenibilidad Sustainability hub
Semana 3
Sustainable living and home furnishing (basics of home furnishing)
Healthy and sustainable living
Home furnishing experience – IKEA mandatories introduction

4. Onboarding Fullfillment Introduction to IKEA style history
Grupos de Estilo
Semana 3 IKEA museum
IKEA product experience – IKEA mandatories introduction
Basics of range presentation media
Range Presentation IKEA Display Techniques
Semana 3
IKEA range presentation media - simulation
IKEA retail equipment
IKEA shopping experience – IKEA mandatories introduction

6. Onboarding Fullfillment The customer meeting point layout as a commercial tool
IKEA Layout
Semana 3 Range grouping (basics of range presentation)
How to analyse the range to meet customers needs
7. Onboarding Fullfillment Price and product communication

Comunicación en Tienda
Semana 2 Ikea tone of voice in communication
8. Onboarding Fullfillment Sales steering

Price & Quality Levels
Semana 4 Price and quality levels
Vitality
Range changes
From Global to Local Example: Vitality - Vilnius store
Semana 4
Work method for presenting the range
In shape as new
Introduction to Safety and Security

10. Onboarding Fullfillment How to work with IKEA Equipment safety
Salud, Seguridad y protección
Semana 4 I-conduct business requirement 6.10-6.13: Health, safety and security - local definitio
I-conduct business requirement 6.23: Fire prevention - local definitions
Introduction to Supply Chain Security
11. Onboarding Fullfillment Transport – SCS

Supply Chain Security Governance – SCS
Semana 4
Loading and Unloading – SCS
Security of promises - SCS
Explore the IKEA supply chain

Customer fulfilment

Customer Fullfilment
Semana 5
Sales Space management
12. Onboarding Fullfillment Optimise customer fulfilment
Semana 5 Create a capacity assesment
Example of Capacity optimisation
The Supply Game
Supplying IKEA products to our customers
Inbound capabilities
Customer interaction capabilities
Outbound capabilities
Reverse flow
13. Onboarding Fullfillment Introduction to customer fulfilment capabilities
Semana 5 Introduction to IKEA layout
Improve Customer Fulfilment from store
Internal Flows & Design efficient flows in an IKEA store
Previsión y planificación de ventas en las tiendas IKEA
IKEA Agile, Why Agile?
Carretilla retráctil – Curso de operador de carretilla elevadora

Recogepedidos – Curso de operador de carretilla elevadora
14. Onboarding Fullfillment Apilador eléctrico – Curso de operador de carretilla elevadora
Maquinas Cursos
Semana # Carretilla contrapesada – Curso de operador de carretilla elevadora
Counter Training (CA)
Multichannel game for co-worker
Carretilla retráctil – Prueba de evaluación

15. Onboarding Fullfillment Recogepedidos – Prueba de evaluación
Maquinas Pruebas
Semana # Carretilla contrapesada – Prueba de evaluación
Mobile Goods Flow (Store Sales)

Mobile Goods Flow
Semana #
Essential Training
Fulfillment Convenciones:
Montacarguistas
Leader & Team Leader
Leader
Tipo Link Formato Duración Idioma

Essential Training Classroom español/ inglés
Essential Training Link External content 40 min inglés

Essential Training Link Online course 30 min inglés
Essential Training Link Online course 15 min español/ inglés
Essential Training Link Online course 30 min español
Essential Training Link Material 30 min inglés
Essential Training Link Mateial 45 inglés
Essential Training Link External content 1h 30min inglés

Essential Training Link External content 1h inglés
Essential Training Link Playlist (16 modules) 15 h 45 min español/ inglés

Essential Training Online course 30min español
Essential Training Link External content 2 min inglés (español)
Essential Training Link External content 20 min Ingles
Essential Training Link Online course 5 min ingles

Essential Training Link Online course 30 min español/Ingles
Essential Training Link Online course 45 min español/ Ingles

Essential Training Link Material 1h inglés
Essential Training Link Online course 1h español
Essential Training Link Online course 1h español
Essential Training Link Online course 1 h 15 min español




Essential Training Link External content 1h 30 min inglés
Cross Functional Training Link Online course 60 min español

Cross Functional Training Link External content 60 min inglés
Cross Functional Training
Cross Functional Training

Functional Training Link Online course 180 min inglés

Functional Training Link External content 10 min inglés

Cross Functional Training Link Material 150 min inglés
Functional Training Link Online course 75 min español


Cross Functional Training Link Online course 60 min

Done
In Progress
No Yet
Status
Sales Supply Support Leader Fulfillment Manager Good Flow Leader
Name: Maria Camila Velandia Name: Jaime Escobar Name: Cesar Pineda
Key Words / Comments
Jimmy: Redirecciona a una nueva version del curso

Jimmy: Redirecciona a una nueva version del curso
45 min
Jimmy: Links a modulos complementarios y alargan la formacion

Maca: 45 min
Jimmy: The resource you are looking for has been removed, had its name changed, or is temporarily unavailable
Maca: Actualizar Link
Jimmy: https://inter.ikea.net/toolbox/Range-and-Supply/Common-retail-solutions/crs-all/Leap-year-of-life-at-home
Maca 1:30 H
Maca 30 min
Maca 30 min
Maca: 10 min
No es prioritario aun
Hacer entrenamiento con tienda abierta
Jimmy: https://inter.ikea.net/toolbox/IKEA-Concept/Meet-the-range-category/Add-on-sales
Maca: 10 min
Maca: No es claro que se debe hacer

The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
To be consulted via your local risk & safety responsible
To be consulted via your local risk & safety responsible
Entrenamiento para cumplir certificación del equipo de FF

Material para descarga disponible en enlace
Nivel Proceso
SEMANA 1
1. Onboarding Fulfillment Programa de Bienvenida

( Estimated Time 16h) Programa de Bienvenida
.l
Basicos
Basicos
Basicos
Basicos
Basicos
Basicos
SEMANA 1
1. Onboarding Fulfillment Basicos

Basicos
Basicos
Semana 1
( Estimated Time 8h) Basicos
Basicos
Basicos
Basicos
Basicos
Basicos
Basicos
SEMANA 1

Liderazgo
Semana 1
( Estimated Time 6h)
SEMANA 1

Liderazgo
Semana 1
SEMANA 2
Sostenibilidad
Semana 3
(Estimated Time 4h)
SEMANA 2

Salud, Seguridad y protección
Semana 4
SEMANA 2

Supply Chain Security
Semana 4
SEMANA 2

Semana 5
SEMANA 2

Semana 5
Tema
Bienvenidos! Historia, Cultura y Valores IKEA
Concepto IKEA
Seguridad y Salud
I-Conduct & IWAY
Introducción a la tienda IKEA
My Learning & Toolbox
Beneficios IKEA
Introducción a Establishment
Home Furnishing Introduction
Encuentro con el cliente y operaciones de la tienda
Stock Accuracy
Selling The IKEA Range
IKEA Range Presentation
IKEA Style groups
IKEA Longterm priorities
Fullfilling the range
Experiencia IKEA Food
Enhancing Omnichannel Sales
Testament of a Furniture Dealer

IKEA key values definitions
IKEA culture model
Values and behavior game (VAB game)
Introduction to IKEA commitments and IKEA mandatories
IKEA brand experience – IKEA mandatories introduction
Affordability – IKEA mandatories introduction
The range is our identity (IKEA home furnishing product range)
Introduction to the IKEA product range
IKEA merchandising basics
IKEA Brand Identity
IKEA home furnishing identity
IKEA long-term priorities
IKEA range presentation
IKEA style groups
Leadership in a new era

Values based IKEA leadership
Exploring the growth mindset
Communication essentials for leaders
Relationship conversations
Giving and receiving feedback
Team development
Onboarding at IKEA for managers
IKEA culture and values guide
Sustainability – IKEA mandatories introduction

Sustainability at IKEA – introduction
Sustainability hub
Sustainable living and home furnishing (basics of home furnishing)
Healthy and sustainable living
Introduction to Safety and Security

How to work with IKEA Equipment safety
I-conduct business requirement 6.10-6.13: Health, safety and security - local definitions
I-conduct business requirement 6.23: Fire prevention - local definitions
Introduction to Supply Chain Security

Transport – SCS
Governance – SCS
Loading and Unloading – SCS
Security of promises - SCS
Explore the IKEA supply chain

Customer fulfilment
Sales Space management
Optimise customer fulfilment
Create a capacity assesment
Example of Capacity optimisation
The Supply Game
Supplying IKEA products to our customers
Inbound capabilities
Customer interaction capabilities
Outbound capabilities
Reverse flow
Introduction to customer fulfilment capabilities
Introduction to IKEA layout
Improve Customer Fulfilment from store
Internal Flows & Design efficient flows in an IKEA store
Previsión y planificación de ventas en las tiendas IKEA
IKEA Agile, Why Agile?
Convenciones:
Tipo Link Formato Duración Idioma



Essential Training Link Mateial 1h inglés
Essential Training Link External content 1h 30min inglés
Essential Training Link Online course 5 min ingles

Essential Training Link Online course 30 min español/Ingles
Essential Training Link Online course 45 min español/ Ingles

Cross Functional Training Link External content 60 min inglés
Cross Functional Training To be consulted via your local risk & safet2H
Cross Functional Training To be consulted via your local risk & safet2H



Cross Functional Training Link Material 150 min inglés
Done
In Progress
No Yet
Status
Core Area Specialist
Omar Arrieta
Nivel Proceso
1. Onboarding Fulfillment Programa de Bienvenida
Basicos
11. Onboarding Fullfillment Basicos
Supply Chain Security Basicos
Semana 1
Basicos
Basicos
Basicos
Basicos
Maquinas Cursos
Semana 1 Basicos
Basicos
Basicos
Basicos
Maquinas Pruebas
Semana 1 Basicos
Tema Tipo Link
Bienvenidos! Historia, Cultura y Valores IKEA Essential Training
Concepto IKEA Essential Training
Seguridad y Salud Essential Training
I-Conduct & IWAY Essential Training
Introducción a la tienda IKEA Essential Training
My Learning & Toolbox Essential Training
Beneficios IKEA Essential Training
Introducción a Establishment Essential Training
Home Furnishing Introduction Essential Training
Encuentro con el cliente y operaciones de la tienda Essential Training
Stock Accuracy Essential Training
Selling The IKEA Range Essential Training
IKEA Range Presentation Essential Training
IKEA Style groups Essential Training
IKEA Longterm priorities Essential Training
Fullfilling the range Essential Training
Experiencia IKEA Food Essential Training
Enhancing Omnichannel Sales Essential Training
Introduction to Supply Chain Security Cross Functional Training Link

Transport – SCS Cross Functional Training Link
Governance – SCS Cross Functional Training Link
Loading and Unloading – SCS Cross Functional Training Link
Security of promises - SCS Cross Functional Training Link
Carretilla retráctil – Curso de operador de carretilla elevadora Functional Training Link

Recogepedidos – Curso de operador de carretilla elevadora Functional Training Link
Apilador eléctrico – Curso de operador de carretilla elevadora Functional Training Link
Carretilla contrapesada – Curso de operador de carretilla elevadora Functional Training Link
Counter Training (CA) Functional Training Link
Multichannel game for co-worker Functional Training Link
Carretilla retráctil – Prueba de evaluación Functional Training Link

Recogepedidos – Prueba de evaluación Functional Training Link
Carretilla contrapesada – Prueba de evaluación Functional Training Link
Done
Convenciones: In Progress
No Yet
Formato Duración Idioma

Classroom español/ inglés
Online course 60 min español


Online course 30 min inglés

Duracion
1. MGF - INICIO (csod.com) 9 min
2. MGF - GENERALIDADES (csod.com) 9 min
3. MGF - ITEM DETAILS (csod.com) 9 min
4. MGF - SSM (csod.com) – Sales Space Management 9 min
5. MGF - ITEM TRANSFER (csod.com) 9 min
6. MGF - INVENTORY SIGNALS (csod.com) 9 min
Abrir itinerario formativo - Descubra su potencial: My learning (csod.com) 1h
Status
Sales Supply Support Leader Fulfillment Manager
Name: Maria Camila Velandia Name: Jaime Escobar
Comment
Video Bienvenida de 00:10 segundos
Video PDA Honey Well 00:58 segundos
Video Menu Items Details 2:34 minutos
Video Menu S.S.M. 5:59 Minutos
Video Menu I.T. 2:50 Minutos
Video Menu I.S. 1:54 Minutos
Set de preguntas de cada video/menu visto previamente
Level Roles Training Level
Manager Customer Experience Manager
Leader Customer Experience Leader
Team Leader Customer Experience Team Leader
Coworker Customer Experience Coworker
Leader CheckOut Leader
Team Leader Checkout Team Leader
Coworker Checkout Coworker
Leader Recovery Leader
Specialist QA Specialist
Coworker Recovery Coworker
Manager Filfillment Manager
Leader Sales Supply Support Leader
Leader Goods Flow Leader
Specialist Core Area Specialist
Specialist Inventory Specialist
Team Leader Self & Full Serve Team Leader
Team Leader Goods In / Replenishment Team Leader
Coworker Self & Full Serve Coworker
Coworker Goods In Coworker

3.2.1 Fulfillment Trainings

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3.2.1 Fulfillment Trainings

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Available Formats

Plan de Entranemiento Fulfilment In Store (ISL) Colombia

Testament of a Furniture Dealer

IKEA franchise system

Basic range knowledge

Sustainability – IKEA mandatories introduction

Home furnishing experience – IKEA mandatories introduction

IKEA shopping experience – IKEA mandatories introduction

7. Onboarding Fullfillment Price and product communication

8. Onboarding Fullfillment Sales steering

Introduction to Safety and Security

Introduction to Supply Chain Security

11. Onboarding Fullfillment Transport – SCS

Explore the IKEA supply chain

12. Onboarding Fullfillment

Carretilla retráctil – Curso de operador de carretilla elevadora

Carretilla retráctil – Prueba de evaluación

Mobile Goods Flow (Store Sales)

Tipo Link Formato Duración Idioma

Essential Training Link External content 40 min inglés

Essential Training Link External content 10 min inglés

Essential Training Link Playlist (16 modules) 15 h 45 min español/ inglés

Essential Training Link Online course 5 min ingles

Essential Training Link Online course 40 min español

Essential Training Link Online course 1 h 15 min español

Essential Training Link External content 20 min inglés (español)

Essential Training Link External content 30 min inglés

Essential Training Link External content 10 min inglés

Cross Functional Training Link Online course 60 min español

Cross Functional Training Link Online course 60 min español

Functional Training Link Online course 180 min inglés

Functional Training Link Online course 30 min inglés

Functional Training Link Online course 75 min español

Functional Training Link Online course 30 min español

Cross Functional Training Link Online course 60 min

Jimmy: Redirecciona a una nueva version del curso

Jimmy: Links a modulos complementarios y alargan la formacion

Maca: Actualizar Link

Maca: No es claro que se debe hacer

Entrenamiento para cumplir certificación del equipo de FF

1. Onboarding Fulfillment Programa de Bienvenida

1. Onboarding Fulfillment Basicos

1.1 Onboarding Fulfillment

1.1 Onboarding Fulfillment

10. Onboarding Fullfillment

11. Onboarding Fullfillment

12. Onboarding Fullfillment

13. Onboarding Fullfillment

Testament of a Furniture Dealer

Leadership in a new era

Sustainability – IKEA mandatories introduction

Introduction to Safety and Security

Introduction to Supply Chain Security

Explore the IKEA supply chain

Tipo Link Formato Duración Idioma

Essential Training Link External content 40 min inglés

Essential Training Link Material 30 min inglés

Essential Training Link Online course 5 min ingles

Cross Functional Training Link Online course 60 min español

Cross Functional Training Link Online course 60 min español

Functional Training Link Online course 180 min inglés

Functional Training Link Online course 30 min inglés

Introduction to Supply Chain Security Cross Functional Training Link

Carretilla retráctil – Curso de operador de carretilla elevadora Functional Training Link