QUALITY CONTROL

PROGRAM TEMPLATE

QUALITY CONTROL PROGRAM

Project Name

PROJECT ID

VERSION 0.0.0

00/00/0000

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DOCUMENT CONTROL
FILE NAME DOCUMENT ID

DOCUMENT OWNER ISSUE DATE LAST SAVED DATE

VERSION HISTORY
VERSIO
N REVISION DATE DESCRIPTION OF CHANGE AUTHOR

DOCUMENT APPROVALS
ROLE NAME SIGNATURE DATE

Project Sponsor

Project Review Group

Project Manager

Quality Assurance Manager

Procurement Manager (if

applicable)

Communications Manager (if

applicable)

Project Office Manager (if

applicable)

Other (if applicable)

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TEMPLATE GUIDE
HOW TO USE THIS TEMPLATE
This quality control program template guides you through the sections of a quality control program. You may add,
remove, or edit sections to suit your needs. This template includes sample tables that contain content suggestions for
your program. You can customize any section in this template, including tables, text, etc.

QUALITY CONTROL PROGRAM OVERVIEW

Provide a high-level overview of your quality control program for your project, product, or service. You might include
the following:

 Quality Control Objectives: These include the specifications, characteristics, cycle time, cost, resources,
reduction of imperfections and bugs, and degree of uniformity, effectiveness, dependability, etc.

 Quality Control Steps: These include steps in the process that relate to your organization’s operating practices
or procedures.

 Quality Control Responsibilities: These include the sponsors, management, and resources that you have to
consider during the quality control process.

 Quality Control Documented Standards: These include the applicable quality control practices, procedures,
and instructions.

 Quality Control Testing: This includes the quality control testing criteria that you’ll use at various stages.
Criteria include the inspection, audit programs, etc.

 Quality Control Change Process: This refers to how you will document and communicate
changes/improvements to the quality control process.

 Quality Control KPIs: Here, you include the details concerning the key performance indicators (KPIs) that
you’ll use for measuring the effectiveness of the quality control objectives.

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TABLE OF CONTENTS
DOCUMENT CONTROL...............................................................................................................................................2

VERSION HISTORY......................................................................................................................................................2

DOCUMENT APPROVALS...........................................................................................................................................2

TEMPLATE GUIDE.......................................................................................................................................................3

QUALITY CONTROL PROGRAM OVERVIEW..........................................................................................................3

1. QUALITY STANDARDS.......................................................................................................................................3

2. QUALITY OBJECTIVES........................................................................................................................................3

3. QUALITY ROLES AND RESPONSIBILITIES.....................................................................................................3

4. DELIVERABLES AND PROCESSES SUBJECT TO QUALITY REVIEW.........................................................3

5. QUALITY CONTROL MILESTONES...................................................................................................................3

APPENDICES................................................................................................................................................................. 3

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1. QUALITY STANDARDS

Provide details regarding any product or industry quality control standards that apply to your quality control program.

For example, applicable industry standards might include the International Organization for Standardization’s (ISO) quality
standards, etc. Or, your plan might have to account for certain quality criteria that your company or client requires.

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2. QUALITY OBJECTIVES
Provide details regarding the quality control objectives for the overall project or product’s deliverables. Be as specific
as you can. Include your criteria for measuring success. You can use a separate quality metrics table to enter the
detailed metrics for each deliverable.

METRIC / SPECIFICATION MEASURE

QUALITY CONTROL Include the specifications, characteristics, cycle time, cost, resources, reduction of
OBJECTIVES imperfections and bugs, and degree of uniformity, effectiveness, dependability,
etc.

QUALITY CONTROL Include steps in the process that relate to your organization’s operating practices
STEPS or procedures.

QUALITY CONTROL Include the sponsors, management, and resources that you have to consider during
RESPONSIBILITIES the quality control process.

QUALITY CONTROL Include the applicable quality control practices, procedures, and instructions.
DOCUMENTED
STANDARDS

QUALITY CONTROL Include the quality control testing criteria that you’ll use at various stages. Criteria
TESTING include the inspection, audit programs, etc.

QUALITY CONTROL Include how you will document and communicate changes/ improvements to the
CHANGE PROCESS quality control process.

QUALITY CONTROL KPIs Include the details concerning the key performance indicators (KPIs) that you’ll
use for measuring the effectiveness of the quality control objectives.

ETC.

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3. QUALITY ROLES AND RESPONSIBILITIES
Enter the roles and responsibilities that you’ll need for the quality control process.

ROLES RESPONSIBILITIES

QUALITY ASSURANCE This person is responsible for the overall quality control process for the
MANAGER project/product.

PROJECT MANAGER This person is responsible for scheduling and managing the quality control
activities.

DEVELOPER(S) This person is responsible for developing/delivering the quality control standards.

QUALITY ASSURANCE This person is responsible for the quality of the project or product’s individual
TEAM MEMBER(S) components.

ETC.

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4. DELIVERABLES AND PROCESSES SUBJECT TO QUALITY REVIEW
Provide a list of the project or product’s quality control deliverables. Also include a list of the processes that you will undertake to review quality.

DELIVERABLE OR PROCESS
DETAILS OF QUALITY REVIEW
TO REVIEW

Requirements Analysis

Test Planning

Test Design

Test Execution and Defect

Reporting

Retesting and Regression

Testing

User Acceptance Testing (UAT)

Release Testing

Etc.

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5. QUALITY CONTROL MILESTONES
Provide details regarding how and when you will check quality.

QUALITY CONTROL PROCESS MILESTONES OWNER DOCUMENTATION

Requirements Analysis Determine test readiness dates Project Manager

UAT Perform 1-week user acceptance QA Manager

testing (UAT) to ensure
project/product quality

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APPENDICES
Provide any additional information related to your quality control process, including quality control process forms,
diagrams, policy documents, etc.

APPENDIX ITEM LOCATION

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 DISCLAIMER

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