CYBOW Reader 300 Service Manual

Urine Chemistry Analyzer

542-1, Daman-Ri, Jinrye-Myun, Gimhae-City, Gyung-Nam, Republic of Korea

www.cybow.com sales@cybow.com Tel: 82-55-346-1882 Fax: 82-55-346-1883

2010-02-06(V1) A4(210*297mm)
 Symptoms of Error
A-1 The instrument will not work even though
power is on.
B-1 Always shows ‘false positive (+) test result’
B-2 Result by visual test with color chart shows
negative results.
B-3 Other reference tests shows Negative results.
2010-02-06(V1)
Possible Cause or Related Symptoms Cause/Symptom No.& Remedy
1. The connection part for power source may be loose. 1. Turn the instrument power off. Check that the power cord
2. Defective system electronics is firmly plugged into the instrument and into a live AC
electrical outlet then turn the power ON
(AC adapter : 100-240V/12VDC 3A)
2. Contact your Customer Service Office
1. Examine state of used strip and check out if any belong to a case described below; 1.2 : Careful handling of the strips by referring to instruction
a) Order(sequence) of test parameter on printed results is differ from of use for strip and operating manual for the analyzer
it of the label on strip's bottle.
(Tested strip model is not fit for this mode analyzer) 3.4.5: Clean up calibration strip (stick) should be calibrated
b) Reacted color(s) of reagent pad on the strip is(are) much different with new Calibration strip
from those of the color chart label on the strip bottle.
c) Detection was done with dry strip(before dipping in the urine) If any of the Possible Cause or related Symptoms is not
or any other test strip instead of the reagent strip for this model analyzer found, changing “%R_Value_300”
d) Tested without placing the dipped strip on the plate (How to change R% value can be referred to attached
e) Strip position was turned upside-down or wrongly positioned 3. Set R% Value Change Method)
f) Reagent pad(s) were not fully wetted by the urine
g) Reagent strip was not placed on the tray 'immediately' after
dipping in the urine and removal of excessive urine
f) Shape of used strip was bent(curved) strip
2. Strip type is wrongly set up
(Location for strip set-up: System Setup/ 2.System Config / strip type)
3.There is a lot of dirty urine(contamination) on the calibration strip
4. The calibration stick is bented.
5. The Calibration Value not included 333(+/-10)
(How to see RGB calibration value can be referred to page 9 on Operator Manual)
A4(210*297mm)
 Symptoms of Error
C-1 Does not print
C-2 Printer can't push out paper normally
C-3 Very small characters are printed on the paper
and there is strange sound
C-4 Printed characters are not clear or not readable
C-5 Characters are printed partially
C-6 The strange characters are printed on the paper
D-1 Display a message “Misplaced strip”
E-1 Strip Plate does not move into(out from) the
machine
2010-02-06(V1)
Possible Cause or Related Symptoms
1. Printer mode is set as "NO"
(Location for changing printer mode: System Setup /2.System Config /Print enable)
2. Test results can be displayed through LCD monitor
Can hear a sound that the motor inside of the printer makes
1. The printer paper is not properly installed.
(Results should be printed on shinny side of the paper.)
2. Test results can be displayed through LCD monitor
The strange characters are also found on result through LCD monitor
1. The strip for test is wrongly positioned on the strip plate
2. Calibration Problem
3. CIS Module contamination Problem
1. Not used power supply of adapter ( 12V, 3A)
2. Plate malfunction problem
3. Motor Problem
Cause/Symptom No.& Remedy
1. Print enable “Yes” setting
2. Replace ‘Printer Module’ with a new one.
( How to replace ‘Printer Module’ can be referred to
attached 2.The change of parts/2.3 Printer Module)
Take out printer paper and re-install it into the analyzer. If
you have the same error even after re-install of the paper
correctly, replace ‘Printer Module’ with a new one.
(How to replace Printer Module can be referred to
attached 2.The change of parts/2.3 Printer Module)
1. If you have the same error even after re-install of the
paper correctly, replace ‘Printer Module’ with a new one.
(How to replace Printer Module can be referred to
attached 2.The change of parts/2.3 Printer Module)
2. Cold Reset
Step 1. Push 'Power button & ◀ (Left direction) button key'
together at a time (to reset of the reader)
Step 2. Input Serial No. by Keyboard and make it saved
by ENT key
Step 3. Do calibration and then re-check the printing.
Push ‘Power button & ESC & ◀ (Left arrow) button key'
together at a time (reset of the machine) and restart.
1. Misuse by the user
2. Calibrated by calibration stik (refer to Operating
Manual/ 5.1 Calibration)
3. Clean up CIS Module
1. Misuse by the user
2. Replace ‘Plate’ with a new one.
3. Replace MOTER Case
(Referred to attached 2.The change of parts/2.5 MOTER
Case)
A4(210*297mm)
 Symptoms of Error
E-2 Strip Plate always pull out
E-3 A strip Plate stops unexpectedly during operation
P-1 Function Key does not work
Q-1 LCD is black (shows nothing) or wrong
R-1 Can not make "HexTrans" program update
R-2 Can not connect to LIS
R-3 LIS results include strange letters
R-4 When connect to PC, the items can not be
shown correctly to the results
S-1 MidiPC program (a PC software) is not
being executed
2010-02-06(V1)
Possible Cause or Related Symptoms Cause/Symptom No.& Remedy
1. Plate Sensor Problem 1. Replace Plate Sensor Module
(Referred to attached 2.The change of parts/2.4 Plate
Sensor)
1. Some function of key is out of order and Other functions (strip detection, printing etc.) 1. Replace LCD Module
works normally (Referred to attached 2.The change of parts/2.2 LCD)
2. Other functions (strip detection, printing etc.) works incorrectly 2. Contact your Customer Service Office
1. The error(s) is(are) found as soon as Power-On and Other functions (strip detection, 1, Replace LCD Module with a new one
printing etc.) works normally (Referred to attached 2.The change of parts/2.2 LCD)
2.Other functions (strip detection, printing etc.) works incorrectly 2. Contact your Customer Service Office
1.Check out settings are as followings; 1: It the set up condition is different from the left
Baud rate : 115200, Com Port: COM1 conditions, make it as same like left side
2.Serial cable between analyzer and PC is incorrectly connected 2: Correctly connected. But if it is not working, replacement
RS232C Cable.
3. Serial port in the computer is USB Port
3: Use “USB To RS232 Converter Cable”
Check up if used computer's operating system is Window 2000? (This software is
NOT compatible with Windows 2000 version)
A4(210*297mm)
 Symptoms of Error Possible Cause or Related Symptoms Cause/Symptom No.& Remedy

T-1 Lack of component parts 1. Please check out if one(or more) of following is not included If there is any missing item, contact with the supplier
(basic accessories) and ask for it
□ Manual □ Paper □ RS232C Cable □ Plate
□ Adapter □ Power Cable □ Box □ Calibration Strip

Z-1 Barcode does not work
1.Checked as follows;
2.The port set with the machine is COM2
3. The barcode is serial port (not PS2)
Baud rate : 9600
It the set up condition is different from the left
conditions, make it as same like left side
If barcode reader is not working with other kind of
machine, replacement of barcode reader can be
considered

General Tips:
If there is other symptoms of the errors not listed above or can’t solve problem even after the noted Symptom No.& Remedy, please contact with the supplier of the machine

Other Remarks (By customer):

2010-02-06(V1) A4(210*297mm)
1. Taking instrument to pieces
1.1 Top Case 2.The change of parts
(1) Remove screws: Using +screw driver, remove screws behind Top-Case out of the The instrument has module construction. Each module can be replaced individually.
instrument.

(2) Separate Top-Case from instrument

Reassemble Top-Case: On condition the Top-Case is located in original place,

make the 2 racks in front side of Top-Case fixed into the 2 holes in the bottom
with a snap
2.2 Bottom-Case

Remove Screw: Using 　screw driver, remove

screws behind Bottom-Case out of the instrument

2010-02-06(V1) A4(210*297mm)
2.1 Main PCB (Electronic Board) 2.3 Printer Module
Step1. Remove Printer Module (refer to 2.3 Printer Module) Step1.Remove 3 screws from Printer PCB(Electronic Board) and then pull out printer
Step2. Remove 4screws from Main-PCB and then separate connector. connector.
Step2. Change Printer-PCB, and then reassemble New_ Printer_PCB as shown in step
no. 1.

Step3.Change Main-PCB, and then reassemble New_ Main PCB .

2.2 LCD 2.4 Plate Sensor

Step1. Remove 2screws from LCD PCB and then separate connector. Step1.Remove Body Case (Refer to 2.5 MOTER Case/Step 1 no).
Step2.Remove 2 screws from Plate Sensor_PCB(Electronic Board).

Step2.Change LCD-PCB, and then reassemble New_ LCD PCB .

Step3.Change Plate Sensor-PCB, and then reassemble New_ Plate Sensor PCB .

2010-02-06(V1) A4(210*297mm)
2.5 MOTER Case 2.6 CIS module
Step1.Remove Body Case. Step1. Remove Body Case. (Refer to 2.5 MOTER Case / Step 1 no).
Step2. Remove 1 screws and then Pull out CIS module connector.
Step3.Change CIS module, and then reassemble reversibly

3. Set R% Value Change Method (referred to ‘R% Value_300 ‘)

Step1. Power On the reader

Step2. Press ESC for 2 times

Step2. Remove 4screws from Moter Case.
Step3. (in the Menu) press number 8 key for 3 times
Step4. (in the screened 'Set R% Value') move parameter using direction keys
Step5. (to reduce sensitivity of this parameter) exchange the value from
parnameter
Step6. Press ESC for 1 time.
Step7. (in the Menu) Press ESC for 1 time.
Step8. Come back to the home screen and measure the test result.
Step3.Change Moter Case, and then reassemble New_ Moter Case .

2010-02-06(V1) A4(210*297mm)