17.

A predictable range of variation in the output of a particular worker occurs

on a routine basis. This variation represents

a. common cause variation and is uncontrollable.

b. common cause variation and is controllable.
c. assignable cause variation and is uncontrollable.
d. assignable cause variation and is controllable.
e. none of these.

18. Joiner and Gaudard use the term structural variation in discussing Deming’s
theory. This is

a. common cause variation and uncontrollable.

b. common cause variation and controllable.
c. assignable cause variation and uncontrollable.
d. assignable cause variation and controllable.
e. none of these.

19. Deming used the red bead experiment to teach that

a. most of the variation in a system is assignable cause variation.

b. most of the variation in a system is common cause variation.
c. the variation caused by the system is equally distributed across a group
of workers.
d. a. and c.
e. b. and c.

20. The red bead experiment was designed to show that

a. workers tend to control their own performance.

b. special or assignable causes account for most of the variation in
performance.
c. common or random causes account for most of the variation in
performance.
d. a balanced plant is not obtainable.
e. a and c.