Corrective and

Initial Response Full Response Examples

Preventive Actions

INITIAL RESPONSE - CONTAINMENT

1. An initial response concerning CONTAINMENT activities is required within 24 hours. Section 3 of the
Corrective Action Plan Summary must be completed.
2. Please provide a Returned Good Authorization number if items are to be returned to you.
FULL RESPONSE - ROOT CAUSE AND CORRECTIVE ACTION PLAN
1. A full response with known root causes and permanent corrective action is required within 20 days
(unless otherwise instructed). All sections of the Corrective Action Plan Summary must be completed.
The root causes must include a) why the specific nonconformance occurred and b) why the
nonconformance was not detected.
CORRECTIVE AND PREVENTIVE ACTIONS

1. Action taken must address the root cause(s) of the specific nonconformance (why the nonconformance
occurred) and the root cause(s) of the escape (why the nonconformance was not detected). These action
must correct and prevent both the specific nonconformance and the root causes.
EXAMPLE

If the nonconformance was an undersize internal thread, the root cause of this condition is not the tap
used to generate the thread. The ROOT CAUSE for the Specific Nonconformance may lie in the training of
personnel in the proper selection and maintenance of tooling or it may be attributed to the manufacturing
method used to generate the thread. The ROOT CAUSE that the Nonconformance Was Not Detected may
lie in the measuring frequency or method. Examples of CORRECTIVE ACTION may include monitoring tool
life; updating inspection procedures, control plans, or manufacturing methods; or altering process
parameters. Just changing the tap is not effective Corrective Action!