CHAPTER I

INTRODUCTION

A. Introduction

Satisfaction is used as an assessment of the evaluation results between expectations

(perception) and service quality with service quality performance perceived by service
users (consumers/customers). Satisfaction here is individual because each individual has a
different level of satisfaction according to his expectations. Students are service users,
both academic and non-academic services. Although individually students will have their
own level of satisfaction, it is necessary to measure the level of satisfaction in general.

By measuring the general level of satisfaction with student services, an overview of

the need for continuous service quality improvement will be obtained. Maintaining
satisfaction needs to be done to maintain students' positive attitudes as service users while
minimizing negative attitudes that can arise as a result of poor service quality. Padang
State University strives to provide good quality service to students. Padang State
University's effort to obtain a reference for improving the quality of student services is to
use a student satisfaction survey. The survey results are used as a benchmark to assess the
performance of service quality that has been attempted and determine follow-up plans to
improve service quality.Monitoring and evaluation (monev) of student satisfaction in the
2022/2023 academic year will be carried out in January 2023.

Monev is carried out to measure student satisfaction with the performance of service
quality from student service providers at the Academic, General and Student
Administration Bureau (BAAUK)

Monev activities with periodic student satisfaction surveys are also expected to
provide the following benefits:

1. Encouraging student participation as users in assessing the performance of service

units.
2. Encouraging service units to improve service quality.
3. Encouraging service units to be innovative in providing services.
B. Monev objective

The Quality Assurance Agency organizes student satisfaction monitoring and

evaluation of academic and non-academic services with the aim of

1. Measuring the extent to which the implementation of services that have been
carried out by the service work unit.
2. Measuring student satisfaction as service users.
3. Know the weaknesses or strengths of service quality from each service work unit;
 4. As material for determining the follow-up plan for improving service quality
5. As feedback in improving service quality.

C. Target

The target for distributing the Student Satisfaction Questionnaire with Institutional
Services is students of the Padang State University Accounting Study program.

D. Implementation

Monitoring and Evaluation of Student Satisfaction with Institutional Services is carried

out once a year, which is carried out by the LPMI monitoring and evaluation team assisted
by the Faculty Quality Control Group (GPMF) and Study Program Quality Control
(PMPS).
 CHAPTER II
METHODS OF DATA COLLECTION AND ANALYSIS

A. Monev Activities Method

The method used is by distributing questionnaires to students as respondents using a

purposive sampling method with proportional sampling as follows:

No Faculty Population Sample

1 Accountancy 439 439
Questionnaires were issued by the Internal Quality Assurance Agency which were then
distributed to the BAAUK service units. Descriptive analysis of the survey data was
carried out to gain perspective on each aspect being measured. Process data using SPSS
for Window

The measurement scale used in this study is 1 to 4. The number "1" indicates
Unsatisfactory, "2" indicates Unsatisfactory, the number "3" indicates Satisfaction, and the
number "4" indicates Very Satisfactory.

B. Data Processing Methods

The data processing method uses the IKM value which is calculated using the
"weighted average value" of each service element. Data processing method The value of
student satisfaction is calculated using the "weighted average value" of each element of
service.

The result value is calculated using the "weighted average value" of each element. The
data processing method is calculated using the "weighted average value" with the
following formula:

To facilitate the interpretation of the IKLP assessment, namely 25 – 100, the results of
the assessment are converted to a base value of 25, with the following formula
 Table 2.1
Perceived Value, Interval, Conversion Interval Value, Quality, Achievement
Performance

Perceived Interval Convert Interval Value Quality Service Performance

Value Value to Percentage
1 1.00 – 1.75 25.00 – 43.75 D Not satisfactory
2 1.76 – 2.50 43.76 – 62.50 C Less satisfactory
3 2.51 – 3.25 62.51 – 81.25 B Satisfying
4 3.26 – 4.00 81.26 – 100 A Very satisfactory
 CHAPTER III
DESCRIPTION OF MONEV RESULTS

The general description of the Monev results regarding student satisfaction from the
existing services is as follows:

From the results of data analysis regarding the expectations and decisions of the
Tangible, Empathy, Reliability, Responsiveness and Assurance dimensions of BAAUK
service quality, the following graph is obtained:

Table 3.1
Results of Service Satisfaction to Students

No Statement Not Less Satisfying Very

satisfactory satisfactory satisfactory
1. Reliability 0.22 4,32 70,61 24,82

2. Responsiveness
0.68 11.62 69.02 18,68
3. Certainty
(Assurance)
0.46 7,29 72,89 19.36
4. Empathy
0.46 7.97 71.53 20.05
5. Tangibles
0.23 7,29 64.01 28,47

Respondents Data Graph

The graph below shows the percentage (%) of the number of respondents who filled
out a questionnaire about student satisfaction with BAAUK services from the Accounting
Study Program
 80

70

60

50

40 Tidak Memuaskan
Kurang Memuaskan
30
Memuaskan

20 Sangat Memuaskan

10

From Graph 1. it can be seen from the reliability dimension, the number of
respondents who answered Very Satisfactory was 109 people (59.91%), Satisfied 310
people (70.61%), Unsatisfactory 19 people (4.32%), No satisfactory amounted to 1 person
(0.22%).

On the Responsiveness dimension, the number of respondents who answered Very

Satisfactory was 82 people (18.68%), Satisfying was 320 people (69.02%), Unsatisfactory
was 51 people (11.62%), Unsatisfactory was 3. people (0.68%).

On the dimension of Assurance, the number of respondents who answered Very

Satisfactory was 85 people (19.36%), Satisfying was 320 people (69.02%), Unsatisfactory
was 32 people (7.29%), Unsatisfactory was 2 people (0.46%).

On the Empathy dimension, the number of respondents who answered Very

Satisfactory was 88 people (20.05%), Satisfying was 314 people (71.53%), Unsatisfactory
was 35 people (7.97%), Unsatisfactory was 2 people (0.46%).
 On the Tangible dimension, the number of respondents who answered Very
Satisfactory was 125 people (28.47%), Satisfied was 281 people (64.01%), Unsatisfactory
was 32 people (7.29%), Unsatisfactory was 1 person (0, 23%).

DATA PROCESSING METHOD

a. Validity test

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measures of Sampling
,954
Adequacy.
Bartlett's Test of approx. Chi-Square 5221,162
Sphericity df 105
Sig. ,000

In the KMO and Bartlett's Test table above it can be seen that the
KMO Measure of Sampling Adequacy (MSA) is 0.954. This value is included
in the good category so that it can be analyzed further. The KMO and
Bartlett's Test figures (which appear in the Chi-Square value of 5221.162 with
a significance value of 0.000 (<0.05). This shows that the data is valid so that
there is a correlation between variables and is feasible for further processing.

b. Reliability Test

Case Processing Summary

N %
Cases Valid 439 100.0
Excludeda 0 ,0
Total 439 100.0
a. Listwise deletion based on all
variables in the procedure.

The output table above provides information about the number of

samples or respondents (N) analyzed in the SPSS program, namely N as many
as 439 people. Because there is no blank data (in the sense that all the
respondents' answers are filled in), the valid number is 100%.
 From the output table above it is known that there are 15 items with a
Cronbach's Alpha value of 0.955. This figure indicates that the Cronbach's
Alpha value is 0.955 > 0.60, so as the basis for decision making in the
reliability test above, it can be concluded that the 15 items or all items of the
questionnaire questions for the variable “Student Satisfaction Questionnaire at
BAAUK Services” are reliable.

The output table above provides an overview of the statistical values for the 22
questionnaire question items. In the "Cronbach's Alpha if Item Deleted" column, it is
known that the Cronbach's Alpha value for the 15 question items is >0.60, so it can be
concluded that the 15 questionnaire question items are reliable.
Cooperation Indicators/Value Elements of the Statement
Elements
1 Ease of access to study program academic information
2 Ease of access to policy information for Study Program
reliability leaders
3 How is the attitude of education staff in providing services

4 Speed and accuracy of study program in responding to

complaints or problems
5 How is the ability of education personnel to provide services
Responsivines 6 What are the efforts of educational staff in helping students
and providing services quickly and precisely
7 Information about student development activities in the
Study Program
assurance 8 What are the responsibilities of educational staff
in providing services
9 How to pay attention to education staff in providing services
10 How do educational staff act in providing services
Empathy 11 How is the sympathy of educational staff in providing
services
12 Adequacy of facilities and infrastructure in the study
program
Tangibles 13 Accessibility of facilities and infrastructure in Study Program
14 Quality of facilities and infrastructure in Study
Program
15 What is the appearance of educational staff in providing
services
 CHAPTER IV
CONCLUSIONS AND RECOMMENDATIONS

A. Conclusion

The monitoring and evaluation report on student satisfaction with academic services
by BAAUK for the 2022/2023 academic year which has been presented above certainly
still finds some deficiencies, and as part of a continuous quality assurance cycle,
improvements will continue to be made in the coming year

B. Suggestion
1. To achieve excellent service, it is recommended for officers in each service unit to
be able to improve service according to the existing parameters in each dimension.
2. With excellent service quality, students will feel very satisfied with the quality of
service and will have an impact on student loyalty to our institution
P1 P2 P3 P4 P5 P6 Q7 Q8 Q9 P10 P11 Q12 P13 P14 P15
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 4 3 4 4 4 3 4 4 4 4 3 4 4 4
4 4 4 4 4 4 3 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 3 4 3 3 3 3 3 3 3 3 4 3 3 4
3 3 3 3 3 4 3 3 3 3 4 3 3 3 4
4 3 3 4 3 3 4 3 3 3 3 3 3 3 4
3 3 3 3 3 3 3 3 3 3 2 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
4 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 3 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
2 2 3 2 3 3 3 2 3 3 2 3 3 3 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 2 3 3 3 3 3 3 4 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
2 3 2 3 3 2 1 2 2 2 2 2 2 3 3
3 3 3 4 4 3 3 4 4 4 3 4 3 3 3
3 3 3 3 3 3 3 3 3 2 3 3 3 3 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
4 3 3 4 4 4 3 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 2 2 3 3
3 3 2 3 3 2 3 2 3 3 2 2 2 3 3
4 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 4 3 3 3 3 3 3 4 3 3 4 4 4 4
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 4 3 3 3 3 4 4 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 3 4 4 4 4 4 4 4 4 4 3 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 2
4 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 2 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 4 3 3 3 3 3 3 4 4 4 3
4 4 4 3 4 4 3 4 4 4 4 3 4 4 4
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 2 3 3 3 3 3 3
3 4 3 3 3 4 3 3 3 3 4 3 3 4 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 4 3 4 3 3 3 3 3 3 3 3 3 4 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 2 2 2 2 2 2 2 2 2 2 2 2 2 2
3 4 4 3 4 4 3 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 2 3 3 3 3
3 4 3 3 3 4 4 4 3 4 3 4 4 4 4
3 3 3 3 3 3 3 3 3 3 4 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 3 4 3 3 3 3 3 3 3 3 3 4 3
3 3 3 3 2 3 3 3 2 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 4 3 3 3 4 3 3 3 4 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 2 3 3 3 3 3 4 3 3
3 3 3 3 3 4 4 4 4 3 3 4 3 3 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 4 3 3 4 3 3 4 4 3 3 3 3 3 4
1 3 4 2 4 2 1 2 4 2 2 4 2 2 2
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 4 3 3 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 4 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 4 3 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 4 4 3 4 4 4 4
4 4 3 4 3 3 4 3 3 3 3 4 4 4 3
3 3 3 2 3 3 3 3 3 3 3 3 3 3 3
4 4 3 3 3 3 4 3 3 3 3 4 3 4 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 4 3 3 3 3 3 3 3 3 3 4 4 4 3
3 4 3 3 3 4 3 3 3 3 3 4 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
2 3 2 2 2 1 2 1 2 2 2 3 3 3 2
3 3 3 3 3 3 3 2 2 3 2 2 3 2 3
3 4 3 4 3 3 3 3 3 3 3 3 4 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 4 4 3 3 4 4 3 3 4 4 3 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 2 4 4 3 4 4 4 4 4 4 4 4
4 4 4 4 3 4 4 4 3 4 4 4 4 4 4
3 2 2 3 3 3 2 3 3 3 3 3 3 3 3
3 3 4 3 3 2 3 3 3 3 3 3 3 3 3
3 3 4 3 4 3 3 4 3 3 3 3 3 3 4
3 3 3 2 3 2 3 3 3 3 3 2 3 3 3
3 2 3 2 3 2 3 3 3 3 3 2 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 4 3 3 3 4 3 4 4 4 4 4 4 4 4
4 4 3 4 3 3 4 3 3 3 3 4 4 4 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
4 3 3 3 3 4 3 4 3 4 3 4 4 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 3 4 3 3 3 3 3 3 3 4 4 3 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 4 2 2 4 3 3 3 3 4 3 4
3 3 3 2 3 3 3 3 3 3 2 3 3 3 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 2 3 2 3 3 3 3 3 2 3 2 3
4 4 3 4 3 3 4 4 3 4 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 4 3 3 4 4
4 4 3 4 3 3 4 3 3 3 3 3 4 4 3
4 4 4 4 4 4 4 4 4 4 4 3 3 4 4
4 4 4 3 4 4 4 4 4 3 4 4 3 4 4
4 3 3 4 3 3 4 3 3 3 3 3 3 3 3
2 3 3 3 4 3 3 3 3 3 3 2 3 3 2
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
2 2 1 1 2 2 2 3 1 2 2 2 2 2 2
4 4 4 4 4 4 4 4 3 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 4 3 3 3 4 4 4 3 4 4 3 4 3
3 3 3 2 3 3 3 3 3 3 4 4 4 3 4
3 3 3 2 3 3 3 3 3 3 3 3 3 4 3
2 3 3 2 3 3 2 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 2 3 2 3 3 3 3
4 4 4 4 4 4 3 4 4 4 4 4 4 4 4
3 3 3 3 3 2 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 2 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 2 2 3 3 2 3 2 2 2 3 3 3 3 3
4 4 4 4 4 4 4 4 4 4 3 4 4 4 4
3 3 2 2 2 2 2 2 2 2 2 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 2 2 2 2 3 2 2 2 2 3 3 3 2
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 2 3 2 3 3 2 2 2 3
2 3 4 2 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 4 3 3 3 3 3 3 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 2 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 2 3 2 3 2 2 3 3 3 3 4 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 2 3 3 3
3 3 3 3 2 2 3 2 2 2 2 3 3 3 2
4 4 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 3 3 2 3 3 3 3 3 3 3 3 3 3 3
3 3 4 3 4 4 3 4 4 4 4 3 4 3 4
4 4 3 4 3 3 4 3 3 3 3 4 4 4 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 2 3 2 2 2 2 3 2 2 3 3 3 2 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
2 2 3 1 3 2 2 3 2 2 2 2 2 2 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 4 3 4 4 4 3 3 3 4 4 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 3 4 4 4 4 4 4 4 3 4 4 4 4
4 3 3 3 4 3 3 4 3 3 3 3 3 4 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 2 2 1 2 2 3 2 2 2 2 3 3 3 2
4 4 4 4 4 4 4 4 4 4 4 4 4 3 4
3 2 3 2 4 3 3 3 3 2 2 3 2 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 4 4 4 3 4 4 4 3 4 4 4 4 4 4
4 4 4 3 4 4 3 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 4 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 4 4 3 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 2 3 2 3 3 2 3 2 2 2 3 3 3 3
4 3 3 3 3 3 3 3 3 3 3 4 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
2 3 3 3 3 3 3 3 2 2 2 2 3 2 3
3 3 3 3 3 3 3 3 3 3 3 2 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 2 3 3 2 2 2 3 3 2 3 3 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
4 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 4 3 4 4 4 4 4 3 3 3 4
3 3 2 3 3 3 3 3 2 3 3 2 2 3 3
3 3 2 3 2 3 2 3 3 3 3 3 3 3 3
4 4 3 3 3 4 3 4 4 4 4 4 4 3 4
3 3 2 2 3 2 3 2 2 2 2 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 2 2 3 3 3 3 3 2 2 3 3 2 2
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 2 2 2 3 2 3 2 2 2 2 3 3 3 3
4 4 3 4 3 3 4 3 3 3 3 4 4 4 3
3 3 1 3 2 1 3 1 2 1 1 3 3 3 3
3 3 3 3 3 2 3 3 3 2 3 4 4 4 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 2 3 2 3 2 2 3 2 2 2 3 3 3 3
2 2 2 3 3 3 2 3 3 3 3 3 3 2 3
3 3 4 3 4 3 3 3 4 3 3 4 3 3 4
3 2 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 4 3 3 3 3 3 3 3 4
3 3 3 2 3 3 2 3 3 3 3 2 3 2 3
4 4 3 3 3 3 4 3 3 3 3 4 4 4 3
3 3 3 2 3 2 2 3 3 3 2 3 3 2 3
4 3 4 3 3 3 3 3 4 3 3 4 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 3 4 3 3 3 3 4 3 4 3 3 3 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 2 2 2 2 3 2 2 2 2 3 3 3 2
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 3 4 4 4 4 4 3 3 4 4 4 4 4
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 2 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 2 3
3 3 3 3 3 4 3 4 3 4 4 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 2 3 3 3 3 3 3 3 3 3 3 3
3 3 3 2 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 4 3 2 3 3 4 4 4 4 4
4 4 3 4 3 3 4 3 3 3 4 4 4 4 3
3 3 3 3 3 3 3 3 3 3 3 4 4 4 3
4 3 4 4 4 3 4 3 4 3 3 3 3 3 3
3 2 3 2 4 3 3 3 3 3 4 3 2 3 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 4 3 4 4 3 4 4 4 4 3 4 4 4
3 2 2 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 3 4 4 3 3 4 4 3 4 3 4 4 4 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 2 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 2 3 2 4 3 2 3
4 4 4 3 4 4 4 3 4 4 4 3 3 4 4
3 3 3 3 3 3 3 3 3 3 3 4 4 4 3
3 2 3 3 3 3 3 3 3 3 2 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 3 2 4 4 4 3 3 3 4 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 4 3 4 4 3 3 3 4 4 3 3 3 4
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
2 3 3 2 3 1 3 2 3 3 4 3 2 2 3
2 3 3 3 3 2 2 2 2 3 2 2 2 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 3 4 3 4 3 4 4 3 3 4 3 3
3 3 3 2 4 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 4 3 3 3 3 3 4 4 4 3
3 3 3 3 3 3 3 2 3 2 3 4 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 2 3 3 3 2 2 2 3 3 2 3 2 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 2 2 3 4 3 4 3 3 4 2 2 3 4
3 3 4 3 4 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 2 3
4 3 3 3 3 3 3 3 3 3 3 3 3 4 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 4 3 3 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 4 3 3 3
3 3 3 3 4 3 4 4 3 4 3 4 4 4 4
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 4 4 3 4 4 3 4 4 4 4 4 4 4 4
3 4 4 3 4 3 3 3 4 3 3 3 3 3 3
3 3 3 3 4 3 3 3 4 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 3 3 4 4 4 3 3 3 3 3 4 4 4 4
3 3 3 4 4 3 3 3 3 2 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 2 1 4 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 2 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 3 4 4 4 4 4 4 3 4 4 4 4 4
2 3 3 3 3 3 3 3 3 3 3 2 3 2 3
2 2 3 2 3 4 2 3 4 4 4 4 4 4 4
4 4 4 3 4 3 4 4 3 3 4 4 4 4 4
4 3 4 3 3 3 3 4 3 4 3 4 4 3 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 4 3 3 3 3 3 3 4 3 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 4 3 3 3 3 3 3 3 3 3 3
4 4 4 4 4 4 4 4 4 3 4 3 4 3 4
4 4 3 4 4 4 3 3 4 3 4 4 4 3 3
3 3 3 3 3 3 3 3 3 3 3 2 3 3 3
3 3 3 2 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 2 3 2 3 3 3 3 3 3 3 3 3 3
4 4 3 3 3 4 3 3 3 4 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 2 2 3 3 4 3 2 3 3 3 4 3 3 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 4 3 3 3 3 3 4 4 3 3
3 3 3 3 3 3 4 3 3 3 3 3 3 3 3
3 4 3 3 3 2 3 3 3 3 2 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
2 3 3 3 3 3 2 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 4 3 3 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 3 3 4 3 3 4 3 3 3 3 4 3 4
3 3 3 2 3 3 3 3 2 3 3 3 3 3 3
4 4 3 3 3 3 4 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 2 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 2 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 3 3 3 3 3 3 3 3 3 3 3 3 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
2 3 1 3 1 2 3 2 2 2 2 2 3 3 2
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 2 2 2 3 2 2 3 2 3 2 3 3 3 3
3 4 4 4 4 4 3 4 4 4 4 4 4 4 4
4 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
2 4 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 4 3 4 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 3 3 3 3 3 4 3 3 3 3 3 3 3 3
3 3 3 3 3 4 3 3 2 3 4 3 4 3 3
3 2 2 3 2 2 2 2 2 2 2 2 3 2 2
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 2 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 4 3 3 3 3 3 3 3 3
4 4 3 4 3 4 3 3 4 3 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 2 3 3 4 4 3 3 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 2 3
4 3 3 4 3 3 3 3 3 3 3 4 3 4 4
3 3 4 3 4 3 4 3 3 3 3 4 4 4 4
3 2 3 2 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 2 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 4 3 3 3 3 3 3
3 3 3 2 3 2 3 3 2 3 2 2 2 3 3
4 3 3 3 3 4 4 4 3 3 3 4 3 3 4
4 4 4 4 4 3 4 3 4 3 3 4 4 4 3
3 3 3 2 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 4 3 3 3 4 4 3 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 3 3 2 3 3 2 3 3 3 3 2 3 3 3
3 4 3 4 3 4 4 4 4 3 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 4 4 3 4 3 3 4 4 4 3 4 4 4 3
2 4 1 2 1 1 2 1 1 1 3 1 1 1 3
4 3 3 3 4 4 3 4 3 3 4 4 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 4 4 3 4 4 4 4 4 4 4 4
3 3 3 2 3 3 3 3 3 3 3 3 3 3 3
3 4 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 2 2 2 3
3 3 3 4 3 3 3 3 3 3 3 3 3 3 3
3 4 4 4 4 4 4 3 4 3 4 4 4 4 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
2 3 3 2 3 2 3 2 3 3 2 2 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 2 3 3 3 2 3 3 2 3 2 3
4 3 3 3 3 3 3 3 3 3 3 4 4 3 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 2 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 2 3 3 3 2 3 2 3 3 2 2 2 3 2
3 3 3 3 4 4 4 3 3 4 3 4 3 4 4
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 2 3 3 3 3 3 3
3 4 3 3 3 3 3 3 3 3 3 3 3 3 3
4 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 2 3 3 3 2 3 3 2 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 4
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 2 3 3 3 3 3 3 3 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 3 3 4 4 3 4 3 4 4 3 4 4 4
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 3 2 2 3 2 2 3 2 3 2 3 3 3 2
3 3 4 3 3 3 3 3 3 3 3 2 2 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
4 4 4 3 4 4 4 3 3 4 3 4 3 3 4
3 3 3 2 3 3 2 3 3 3 3 4 3 3 3
3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 4 3 4 3 3 4 3 3 3 3 4 4 4 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4