PlayStation Network Support Transcript

PSN Hi, I'm PlayStation support bot. I can help you with a PlayStation™Store refund
request.

10/24/2021, 9:06 AM, PDT

PSN Alright, let's get you started!

If it looks like you are eligible for a refund, I'll transfer you to an agent to assist you
further.

10/24/2021, 9:06 AM, PDT

PSN Are you the owner of the account for PlayStation Network that was charged?

YES

NO

10/24/2021, 9:06 AM, PDT

Yes
10/24/2021, 9:07 AM, PDT

PSN Perfect! Can you tell me why you want a refund?

RETURN A GAME OR ADD-ON

CANCEL A PRE-ORDER

CANCEL A SUBSCRIPTION

UNAUTHORIZED CHARGE

10/24/2021, 9:07 AM, PDT

Cancel a subscription
10/24/2021, 9:07 AM, PDT

PSN { "component": "input_string", "composer_type": "phone", "ph_text": "Enter a

number", "text": "How many days has it been since the purchase was made?" }

10/24/2021, 9:07 AM, PDT

8 days
10/24/2021, 9:07 AM, PDT
PSN { "component": "input_string", "composer_type": "phone", "ph_text": "Enter a
number", "text": "How many days has it been since the purchase was made?" }

10/24/2021, 9:07 AM, PDT

around eight days

10/24/2021, 9:07 AM, PDT

PSN { "component": "input_string", "composer_type": "phone", "ph_text": "Enter a

number", "text": "How many days has it been since the purchase was made?" }

10/24/2021, 9:07 AM, PDT

eight days ago

10/24/2021, 9:08 AM, PDT

PSN { "component": "input_string", "composer_type": "phone", "ph_text": "Enter a

number", "text": "How many days has it been since the purchase was made?" }

10/24/2021, 9:08 AM, PDT

PSN Hi, I'm PlayStation support bot. I can help you with a PlayStation™Store refund
request.

10/24/2021, 9:08 AM, PDT

PSN Alright, let's get you started!

If it looks like you are eligible for a refund, I'll transfer you to an agent to assist you
further.

10/24/2021, 9:08 AM, PDT

PSN Are you the owner of the account for PlayStation Network that was charged?

YES

NO

10/24/2021, 9:08 AM, PDT

Yes
10/24/2021, 9:09 AM, PDT
PSN Perfect! Can you tell me why you want a refund?

RETURN A GAME OR ADD-ON

CANCEL A PRE-ORDER

CANCEL A SUBSCRIPTION

UNAUTHORIZED CHARGE

10/24/2021, 9:09 AM, PDT

Cancel a subscription
10/24/2021, 9:09 AM, PDT

PSN { "component": "input_string", "composer_type": "phone", "ph_text": "Enter a

number", "text": "How many days has it been since the purchase was made?" }

10/24/2021, 9:09 AM, PDT

I bought it eight days ago

10/24/2021, 9:09 AM, PDT

PSN { "component": "input_string", "composer_type": "phone", "ph_text": "Enter a

number", "text": "How many days has it been since the purchase was made?" }

10/24/2021, 9:09 AM, PDT

I bought it eight days ago

10/24/2021, 9:09 AM, PDT

PSN { "component": "input_string", "composer_type": "phone", "ph_text": "Enter a

number", "text": "How many days has it been since the purchase was made?" }

10/24/2021, 9:09 AM, PDT