8/24/23, 1:13 PM QRadar apps troubleshooting - IBM Documentation

QRadar apps troubleshooting

Last Updated: 2023-07-05

If an IBM® QRadar® app is not working as expected, there are a number of troubleshooting techniques and tools that
you can use to help you find and fix issues. You can also use the log files for the app to help you troubleshoot issues.

QRadar apps are installed in docker containers, and each app has their own logs, which are separate from the
QRadar logs. The QRadar logs contain messages and errors about the container infrastructure.

Use the following table to help you find more troubleshooting information about apps:

Title Link

Basic App Troubleshooting Before Opening a

https://www.ibm.com/support/pages/node/716891
QRadar Support Ticket
https://www.ibm.com/support/pages/qradar-app-
App Troubleshooting
troubleshooting
QRadar application error: 'Cannot establish secure
connection to the console. Check if your QRadar https://www.ibm.com/support/pages/node/6217361
Certificates are setup properly'

– Running the recon tool

Use the recon tool to help find and fix IBM QRadar app issues, ranging from deployment problems to the container
environment and networking issues. Because it has access to potentially modify your system, the tool requires root
access to run.

Parent topic:
QRadar apps overview

https://www.ibm.com/docs/en/qsip/7.5?topic=overview-qradar-apps-troubleshooting 1/1