BlipTrack

Queue Measurement

In order to improve passenger satisfaction, efficiently allocate staff resources,

comply with service-level agreements and evaluate key performance
indicators, it is important that airport management is able to measure and
subsequently improve queue wait times.

0:58 BlipTrack enables more

9:22
8:37
efficient operations by
6:13
providing both real-time and
5:48 historical detailed information
2
FT on passenger travel times,
wait times and flow. The
IN
1
9M solution measures at key
passenger process areas using
IN
6M
sensors that collect non-
personal data from Bluetooth
and WiFi-enabled devices, such
as mobile phones and tablets.

BlipTrack is able to profile devices based on routes in a specified area, enabling

measurement of individual queue wait times. The solution is able to measure
mixed queues, such as regular and fast-track, as well as queues extending
beyond a specified area—such as in an airport queue maze.

BlipTrack enables airports to provide optimum

passenger services by displaying queue wait times
on signs, websites and mobile applications, allowing
passengers to reduce frustration by creating realistic
travel time expectations.

BlipTrack provides reporting capabilities to stakeholders with live and historical

information in a web-
based, intuitive user
interface with graphs and
dashboard views, including
interactive heat-and-flow
maps, allowing the airport
to easily and effectively
manage queues.

Ensuring efficient passage

through the airport will
significantly increase the
opportunity for a positive
passenger experience and enhance the likelihood of repeating travelers to the
airport. In addition, the less time passengers spend in airport processes, the
more they will enjoy a stress-free and pleasant transit experience in airport
facilities, thus increasing non-aviation revenue.

BLIP Systems A/S · Hækken 2 · DK-9310 Vodskov · +45 98258200 · sales@blipsystems.com · www.blipsystems.com