Exercise 1

In a call center, the length of phone calls has a normal distribution with
mean μ = 7.1 and standard deviation σ = 2.3 minutes.

a. Which % of phone calls have a length higher than 10 minutes?

b. Which % of phone calls have a length higher than 5 minutes?
c. Which % of phone calls have a length between 7 and 8 minutes?
d. Which % of phone calls have a length between 6 and 8.2 minutes?
e. 80% of phone calls have a length lower than g minutes.
f. 95% of phone calls have a length higher than h minutes.

Answers:

a)
P( X >10 )=P Z >( 10−7 . 1
2 .3 )
=P( Z>1 . 26)=1−F (1. 26 )=1−0 . 8962=0 . 1038

(
P( X >5 )=P Z >
5−7 .1
2 .3 )
=P( Z>−0 .91 )=P( Z< 0. 91 )=F (0. 91 )=0 . 8186

b)

c)
P(7<X <8)=P ( 7−7 . 1
2.3
<Z <
2 .3 )
8−7 . 1
=P(−0 . 04<Z <0 .39 )=F (0 .39 )−F (−0. 04 )=

=F (0 .39 )−[1−F (0 . 04 )]=0 . 6517−[1−0 .5160 ]=0 .1677 .

d) P ( 6< X < 8.2 )=P ( 6−7.1

2.3
< Z<
2.3 )
8.2−7.1
=P (−0.48< Z <0.48 ) =¿

¿ F ( 0.48 )−[ 1−F ( 0.48 ) ] =0.6844−(1−0.6844)=0.3688

e)
P( X < g )=0 . 80→ P Z< ( g−7. 1
2.3 )
=0 .80 →F (
g−7 . 1
2 .3 )
=0. 80→
g−7 . 1
2 .3
=0 .84 → g=9. 032

f)

P( X >h )=0 . 95→ P Z> ( h−7 . 1

2. 3 ) (
=0 . 95→ P Z>−
h−7 . 1
2. 3 )
=0 . 05→ P Z<− (
h−7 . 1
2. 3 )
=0 . 95→

h−7. 1
− =1. 645→h=3. 3165
2. 3
Exercise 2

The age of customers of a specific product follows a Normal distribution

with an average age μ=30 and with a variance σ2 = 36.
a) Calculate the percentage of customers in the interval age (20, 42)?
b) Which age is reached only by the oldest 5% of customers?

Answers:

a)

b)

Exercise 3

A famous rock group decides to distribute their latest album through the
Internet, and they only ask for a free donation for downloading it. The
average amount (in Euros) of the donations is equal to €1.10, with variance
equal to €2 0.04.
a) Suppose that you extract a donation at random from all donations, and
assume that the value of the donation extracted can be considered to be a
normal random variable. What is the probability that the value extracted is
greater than €1?
b) Under the same assumption, what is the value that has 0.9 probability of
being exceeded by the extracted value?
Answers:
a)

b)

Exercise 4

Volvo cars, a swedish luxory vehicles company, purchases computer

process chips from 2 suppliers, and the company is concerned about the
percentage of defective chips.
The percentage of defective chips follows a Normal distribution with the
means and standard deviation as shown in the following table:

Mean Standard deviation

Supplier 1 3.4 0.3
Supplier 2 3.2 0.5

The company is anxious about respecting the limit of 4% of defective chips

in its production: which supplier should be chosen?

Answers:
( 4−3.4
)
a) Supplier 1: P ( X < 4 )=P Z < 0.3 =F ( 2 )=0.9772

( 4−3.2
)
Supplier 2: P ( X < 4 )=P Z < 0.5 =F ( 1.6 ) =0.9452

Since the supplier 1 has a higher probability of having less

than 4% of defective chips, Volvo should choose supplier 1

Exercise 5

The waiting time in a beauty center is normally distributed with a mean

equal to 15 minutes and a standard deviation of 4 minutes.
a) Which is the probability that a customer will have to wait between 7 and
16 minutes?
b) Which is the probability that a customer will have to wait for more than
12 minutes?
Answers:

X is the waiting time in a beauty center and can be approximated to a

Normal distribution function of parameters mean 15 and standard deviation
4.

( 7−15 16−15
)
a) P ( 7 ≤ X ≥ 16 ) =P 4 ≤ Z ≥ 4 =P (−2≤ Z ≥ 0,25 )=P ( Z ≤ 0,25 )−( 1−P ( Z ≤ 2 ) ) =
0.5987 – (1- 0.9772) = 0.5759

( 12−15
)
b) P ( X >12 )=P Z > 4 =P ( Z >−0.75 ) =P ( Z <0.75 )=0.7734
Exercise 6

Assuming that the grade scores for an exam follow a Normal distribution
with mean 83 and standard deviation 5.
a) If the cut-off for passing is at least 90, what is the probability that a
student passes the exam?
b) Considering 340 students, how many are expected to take a grade score
of 90 at most?
Answers:

Exercise 7

Battery duration of a particular mobile phone model, after two years

lifetime, is distributed as a normal distribution with mean 27 hours and
standard deviation 3.2 hours.
a) Which is the probability that the battery of that particular mobile phone
model, after two years lifetime, will last less than 24 hours?
b) Which is the minimum duration of the 10% of batteries that last more,
for that mobile phone model?
Answers: