Usability Study (Lo-Fi)

Author: Dewangan Roy

Date: 13 jan 2023
Table Of Contents
1. Executive Summary
2. Goals
3. Methodology
4. Participant Profiles
5. Tasks
6. Post-Test Questions
7. Sentimental Analysis
8. Bugs and issues
9. Findings and recommendations
10. Disclaimer
Executive Summary
Remote/online usability tests were conducted for the purpose of finding possible improvements in
the product selection process.
5 user testing participants were recruited.
The majority of participants understood how to use the product.
100% of the participants understanded the product and 100% wanted to continues using the product.

1. 100% of participants were able to complete all tasks successfully.

2. 0% of participants were not able to complete all tasks.
3. 40% of participants enjoyed the scan for offer feature.
4. 100% of participants enjoyed the over all experiance.
5. 20% of participants found the home page dull.
Goals
Test
product
concept
To acquire enough
data for analysis
We will gather enough data
and inputs from the
participants so that need full
decisions can be made for the
product success.
Identify
bugs
& issues
To be able to fix underlying
technical issues
By usability testing, we will be
able to find the bugs and
technical issues which may
have been skipped by our
eyes.
Reveal
friction
points
To be able to prioritise
action items
We will prioritise the issues
based on how they can affect
our product. If the issue is very
serious, it should be given high
priority first, and if the issue is
negligable, it should be at the
bottom of the priority list.
Methodology
Participants were selected from first qualitative online surveys.
Participants are mosty familiar with resturant reservation apps.
The test was carried out both online and remotely.
The sessions took place beetween 10 Jan 2023 to 12 Jan 2023.
The time alloted for each session was between 10 to 15 minutes.
Participant Profiles
Our pool of 5 testers consisted of young adults aged between 22-50 years old. The majority of our testers have tried
diffrent kind of resturant reservation app. Professionally, our testers came from a variety of career backgrounds but
most of them are are perfect candidate for our app.

Age Gender Occupation Income

Participant 1 43 Female Business owner Unknown

Participant 2 28 Male Software dev 13 lakhs

Participant 3 22 Male Student Nil

Participant 4 47 Male Govt 12 lakhs

Participant 5 33 Female Software dev 21 lakhs

Tasks
Create an account and log in.
Browse through resturant in home page
Search for resturant
Contact customer care.
Post-Test Questions
What was your
favourite aspect of the product?
What was the most confusing part of the test?
Would you continue using this product?
Do you think something is missing from this page?
Would you recommend this product to a friend or colleague?
What do you think is missing from this page?
What are the features you most like about this product?
What was the most confusing part of the test?
Sentimental Analysis
Overview of Results
40% of the participants Liked the scan for offer feature .
20% of the participants loved the easy reservation feature.
40% of the participants found that the layout of the home page was very dull.
.

Positive Negative
"The scan for offers in the map page was " The layout of home page should have
very new and intresting". more contents ".
Sentimental Chart

Enjoyability

Confusion

0 25 50 75 100
Bugs and issues
Changed the dull home page.
Quick filter options was missing.
Findings and recommendations
Findings
40% of the participants liked scan for offers in map feature.
20% of the participants finds the quick reservation process useful.
20% of the participants were not happy with the home page.
Quick Filter options were missing.

Recommendations
20% of the people suggested to change the home page.
Disclaimer
The sample size may not be representative of all people that may use
the product.
While moderation began with a set agenda, questions and tasks
administered varied from participant to participant.
Human error and misinterpretations of qualitative feedback affected the
results to slight but varying degrees.
A series of common product bugs and errors occurred (listed in section
above).
 1/2
Changes made after the usability test

BEFORE

Before there was no quick filter

option.
 2/2
Changes made after the usability test
AFTER

Added quick filters options for

easy sorting for users and

added new sections like
trending resturants,
recommendations and offers
carousel
Thank You.