This document is Industry Report Trainer

It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002

Industry Report

a. Information sources
Complete the following table by summarising the type of industry information which you could get from each information source and listing at least two links or
sources of information. Note that the sources of information that you list should be relevant to your organisation and role.

Note: You are required to use at least three of the following information sources in this assessment. Use this checklist to keep track.

Information source Summary of information Links to information

type

Developers of codes of They provide the set of 1. https://www.tourism.australia.com/content/dam/assets/document/1/6/x/6/o/

conduct or ethics rules regarding the morals, 2002560.pdf
values, duties and
☐ 2.
responsibilities in the
hospitality industry https://www.safeworkaustralia.gov.au/doc/model-code-practice-how-manage-work-
health-and-safety-risks

☐ Discussions with They provide information 1. https://dfkcrosbie.com.au/contact/

experienced industry about the industry and
personnel how it operates. They will
also have knowledge of
future trends
2.
https://kenvale.edu.au/news-events/news/hospitality-management/career-paths-and-
valuable-life-skills-in-hospitality/

☐ Industry accreditation Through them, one can 1. https://qualitytourismaustralia.com/australian-tourism-accreditation-program/

operators know how to provide
2. https://www.qtic.com.au/industry-development/accreditation/
quality services to the
customers and know
techniques to maintain
best business practices.

☐ Industry associations and They analyse the market 1. http://aha.org.au/what-we-do/

organisations trends and provide

SITHIND002 Source and use information on the hospitality industry 1


Information source
☐ Industry journals, reference
books and seminars
☐ Libraries and media
☐ Networking with colleagues
and suppliers
☐ Personal observations and
experience
☐ Plain English documents,
issued by government
regulators, that describe laws
relevant to the hospitality
industry
SITHIND002 Source and use information on the hospitality industry
This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002
Summary of information Links to information
type
industry report as well as 2. http://www.hospitalitydirectory.com.au/suppliers/Hospitality-WiFi-Apps-Consultants-
address issues of the Signs-Menu/food-beverage-trade-associations
hospitality industry
Industry journals provide 1. https://www.researchgate.net/
in-depth research
2. https://www.academia.edu/
regarding certain issues in
the hospitality industry
It provides information 1. https://library.torrens.edu.au/hospitality
regarding food and service
2. https://libraries.nsi.tafensw.edu.au/hospitality/shelves
management through
different books
Through networking, one 1. https://www.hotelnetwork.com.au/discover/suppliers/
can know about the best
2. https://www.cvent.com/en/hospitality-cloud/supplier-network-overview
deals in the industry.
Linkage with suppliers
helps
Personal observations and 1. https://www.hospitalitynet.org/opinion/4054477.html
experience help to confirm
2. https://opentextbc.ca/introtourism/chapter/chapter-9-customer-service/
the information available
about the hospitality
industry. Experience
teaches how industry
works from inside.
It helps to find the relevant 1. https://www.foodsafety.com.au/laws-requirements
legislation relevant to
2. https://www.pc.gov.au/research/supporting/regulation-taskforce/submissions/
hospitality industry and the
70_restaurant__and__catering_australia/sub070.pdf
law, an organisation
should follow to comply
with government
2
 This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002

Information source Summary of information Links to information

type

regulations

☐ Training courses It merges the classroom 1. https://www.itfe.edu.au/hospitality-training/

learning with real-life
2. https://www.training.com.au/hospitality-courses/
training. Learn various
insight about working in
hospitality industry

☐ Unions The unions generally raise 1. https://www.unitedworkers.org.au/hospitality-workers-union/

employee issues and they
2. https://www.hospovoice.org.au/
can provide knowledge
about workplace issues
and problems related to
the hospitality industry

b. Obtaining information
This unit requires that you use open and closed probe questioning to interact effectively to obtain information from:

 experienced industry personnel

 colleagues

 suppliers

 industry bodies.

You must therefore interview one person from each of these categories in the course of gathering information for this industry report. At least one of the
interviews must be an oral interview and your assessor must have the opportunity to observe the interview. You can conduct the interviews by phone, by
video conferencing, in person or in writing (except, of course for the oral interview). Record the evidence of the interviews in the table below. Don’t forget to
work with your assessor to set up a formal observation of at least one of the interviews.

SITHIND002 Source and use information on the hospitality industry 3

 This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002

Information source Name of contact Organisation and contact details Questions asked (indicate Summary of responses
whether questions are open
or closed)

Experienced industry Jason Butler Organisation: DFK Crosbie
person Phone: +61 2 4923 4000
Fax: +61 2 4923 4040
Email: theteam@dfkcrosbie.com.au
Are there any signs of
Hospitality industry
recovering from the current
pandemic?
How is the industry dealing
with the current situation?
Yes, there are signs of the
industry. With the start of
vaccination program,
individuals and families will
start travelling and the
industry will slowly recover.
Currently, every company in
the industry are
implementing safety
precaution and also
establishing social
distancing measures.

Colleague Bibek Pandey Are you willing to travel in They want to travel after
the current scenario? being vaccined.

Supplier https://johnbatman.com.au/ Australia
Freecall: 1800 339 493
Phone: (03) 9879 8588
Email
info@johnbatman.com.au
Is there is effect on the
supply chain due to
coronavirus?
Is there is effect on the
supply chain due to trade
war with china?
Yes, initially there were
some difficulties to import
some supplies form other
countries due to the corona
virus.
But currently they have
enough supplies in their
inventory.
There is no impact in the
supply chain due to ongoing
trade war with china.

Industry body https://aha.org.au/contact- National Office Will hotel industry survive Not every hotel will
us/ the fall of Australian financially survive the
Mail:      P.O.Box 4286, Manuka, ACT, economy? current range of scenarios.
2603 However, there is signs of

SITHIND002 Source and use information on the hospitality industry 4


c. The hospitality industry
Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your
answer or which could be used to find additional information.
Information source
Describe the structure of the hospitality industry
in Australia, including its main sectors and the
functions of each. What is the economic and
social significance of the industry?
SITHIND002 Source and use information on the hospitality industry
This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002
recovery and occupancy
Phone:  02 6273 4007 rate are also increasing. The
industry will certain bounce
Email:   communications@aha.org.au back stronger.
Response Information sources
Hospitality industry has mainly four 1.
sectors i.e., Food & beverage, https://nationalindustryinsights.aisc.net.au/industries/tourism-
accommodation, recreation and travel-and-hospitality/hospitality
travelling. Food & beverage industry 2. https://www.hospitalitynet.org/opinion/4082318.html
prepares food for customers.
Accommodation industry provides place
to sleep for customers. Recreation
industry provides facilities to relax and
enjoy. Travel and tourism industry
provide facilities form people moving
from one place to another.
Hospitality industry stimulates local
economy and creates thousands of jobs
every year. They also boost the
infrastructure development like roads and
public transportation.
5

Information source
Describe the hospitality industry within the local
government area that you work in.
Describe how your organisation sits within the
hospitality industry.
Describe your role within the hospitality
industry.
Describe career opportunities within your sector
of the hospitality industry.
Access the position description of your dream
hospitality job. How does it differ to your current
role? What additional skills and training do you
SITHIND002 Source and use information on the hospitality industry
This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002
Response Information sources
In my local area, there are mostly 1. https://www.thehotelconversation.com.au/tags/hurstville-
organisation providing food & beverage hotel-news
facility such as cafes, restaurants and
2.
takeaway food services. There are some
https://nationalindustryinsights.aisc.net.au/industries/tourism-
hotels providing the lodging facilities as
travel-and-hospitality/hospitality
well. However, there is some mixture of
all sectors of the hospitality industry
Our organisation is the food & beverage 1. https://www.octet.com/blog/food-industry-finance/
sector within the hospitality industry. It is
2. https://www.business.qld.gov.au/industries/hospitality-
the least affected sector in comparision
tourism-sport/food/industry-associations
to other sector of hospitality industry.
Working in the restaurant to serve the 1. https://work.chron.com/essentials-being-waiter-2058.html
customers. I help customers meet their
2. https://www.thebalancecareers.com/hospitality-job-titles-
leisure needs and try to give best
2061496
experience to the customers.
fine dining, catering, culinary arts, 1. https://www.ehl.edu/en/careers-in-hospitality
sommelier are some of career
2. https://www.thebalancecareers.com/hospitality-job-titles-
opportunities in food and beverage
2061496
industry. One can also be food &
beverage manager to manage the
activities in the restaurant like employee
management, inventory management
etc.
My dream hospitality job is to be a 1. https://www.indeed.com/career-advice/careers/what-does-
executive chef. I vastly differs from my an-executive-chef-do
current role of waiter where I only serve
6

Information source
need?
Describe the allied industries to your sector of
the hospitality industry. How does each sector
rely on the other?
Describe the industry associations and unions
relevant to your organisation or industry sector.
Describe their function.
Provide two examples of how you use industry
information to stay up to date with issues and
trends. How do you share this information with
colleagues?
SITHIND002 Source and use information on the hospitality industry
This document is Industry Report Trainer
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Response Information sources
and clean the tables. However, I want to 2. https://www.culinaryschools.org/chef-types/executive-
manage the chefs and oversee the food chefs/
operations in restaurants, hotels,
casinos, or other venues that serve food.
To be executive chef, one needs to have
some training at culinary school and
have to work all the way up to become
executive chef.
Travel and tourism sector are the allied 1. https://www.revfine.com/hospitality-sector/
sector of the Food and beverage sector.
2. https://prezi.com/t323lc5zsp27/the-relationship-between-
Every individual who travels, needs some
hospitality-and-tourism/
food and beverage to function. So, our
sector supports the travel sector.
However, without anyone travelling, food
& beverage sector will not survive.
They represent all suppliers or 1. https://www.rca.asn.au/
organisations representing food and
2.
service sector. They analyse the market
http://www.hospitalitydirectory.com.au/suppliers/Hospitality-
trends and provide industry report as well
WiFi-Apps-Consultants-Signs-Menu/food-beverage-trade-
as address issues of the hospitality
associations
industry.
I follow several websites providing the 1. https://www.tourism-review.com/
information of the hospitality industry and
2. https://www.travelpulse.com/news/
its latest market trends. I analyse the
opportunities and threats to the
hospitality industry.
I mostly share my knowledge in the face
to face conversation with my colleagues
or share link to the article that I find
7
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Information source Response Information sources

interesting in the social media.

d. Legislation
Provide a brief summary of how the following legislation/standards relates to your sector of the hospitality sector. Include at least two links to information
about the legislation relevant to your state or territory. Include two examples of how you ensure that you work in a way which is compliant with the legislation.
Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

Legislative Relationship to your Information sources Strategies for

area sector compliance

Equal Equal opportunity law 1. https://www.legislation.gov.au/Details/C2016C00775 1. Formulate equal

opportunity prohibits any
law discrimination while
recruiting any individual.
It promotes equal
opportunities in every
industry including food &
beverage sector.
Everyone gets fair and
equal chance to work in
the sector.
opportunity policy in
the organisation
2. https://www.diversityaustralia.com.au/equal-employment-opportunity-eeo-and-anti-
discrimination-program/ 2. Implementation of
equal opportunity in
the recruitment,
selection and
training programs in
the organisation.

Occupational Occupational licensing 1. https://www.business.qld.gov.au/industries/hospitality-tourism-sport/tourism/starting- 1. To have essential

licensing means someone can up/regulations/licences-permits-legislation facilities to get the
legally practise an occupational
2. https://www.abs.gov.au/AUSSTATS/abs
occupation. The
companies that want to licensing.
start in the food & 2. To comply with
beverage sector should
other necessary
at first get license from

SITHIND002 Source and use information on the hospitality industry 8

 This document is Industry Report Trainer
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Legislative Relationship to your Information sources Strategies for

area sector compliance

the Australian legislation to get

government. occupational
licensing

Food safety The food safety 1. https://www.foodstandards.gov.au/industry/safetystandards/pages/default.aspx 1. Develop proper

legislation requires the inventory system
2. https://www.foodsafety.com.au/laws-requirements
hospitality industry to such as separate
maintain certain food
standards while serving raw and cooked
the customers. It also food items
includes cleanliness and
2.To keep food at
proper inventory
management. required
temperatures for
best results.

Responsible Any company in the food 1. https://www.vcglr.vic.gov.au/liquor/restaurant-cafe/understand-your-liquor-

1. providing
service of & beverage sector adequate controls
licence/legislation-and-regulations over the supply and
alcohol should not over-serve
their customers. They 2. consumption of
should follow. liquor
https://www.stacklaw.com.au/service/business/industries/hospitality/
Organisation should
develop culture of 2.encouraging a
responsible consumption culture of
of alcohol. responsible
consumption of
alcohol and
reducing risky
drinking of alcohol

Responsible The gambling polices 1. https://www.aph.gov.au/About_Parliament/Parliamentary_Departments/

conduct of and procedures Parliamentary_Libra

SITHIND002 Source and use information on the hospitality industry 9

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Legislative Relationship to your Information sources Strategies for

area sector compliance

gaming regulates the ry/Publications_Archive/archive/gamblingebrief 1. Getting the

organisation providing 2. https://iclg.com/practice-areas/gambling-laws-and-regulations/australia gambling license
such services. Hospitality and implementing
industry should minimise the requirement in
the negative impact of the organisation.
gambling.
2.  minimise harm
associated with the
misuse and abuse
of gambling
activities

Local It is important for 1. https://www.communityprotection.wa.gov.au/About 1. Perform

community hospitality industry to corporate social
2. https://jade.io/summary/mnc/1994/NSWLegAct/77
protection ensure the wellbeing of responsibility in a
(obligations
for protecting its external stakeholders regular basis
amenity and as well as well as the
2. provide
lifestyle of environment. The sector
employment
neighbouring should make minimal
residents opportunities to the
negative impact to the
when local residents in
delivering local community and
the organisation.
hospitality boost the quality of
services) lifestyle of the
community.

Industrial The awards apply to all 1. https://www.fwc.gov.au/awards-and-agreements/legislation-regulations 1. Maintaining anti-

relations the employees of the discrimination
(including 2. http://awardviewer.fwo.gov.au/award/show/AN140144
hospitality industry. It policies in the
awards)
includes the grievances

SITHIND002 Source and use information on the hospitality industry 10

 This document is Industry Report Trainer
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Legislative Relationship to your Information sources Strategies for

area sector compliance

and conflict management organisation

procedures. The
2. Providing proper
industrial relations
notice and
explain the employer’s
explanation before
and employee’s duties
termination of
and responsibility in the
contract of the
company
employee

Supervisor endorsement: Supervisor name:

e. Quality assurance
Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your
answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which
you have provided is consistent with your workplace practices.

Quality assurance Response Information sources

question

Describe the The companies in the food & beverage industries 1. https://www.rca.asn.au/accreditations
industry such as cafes, restaurants and takeaway food 2.
accreditation services should maintain certain food standards https://www.foodstandards.gov.au/industry/safetystandards/pages/default.aspx
schemes relevant to
your industry in the industry and they should also follow
sector/organisation. responsible service of alcohol policies. The
accreditation schemes help to maintain best
business practices.

SITHIND002 Source and use information on the hospitality industry 11


Quality assurance
question
Describe the
industry associations
relevant to your
industry
sector/organisation.
What are the
benefits of industry
association
membership?
Describe why it is
important that your
organisation
participates in
industry quality
assurance
processes. Provide
one potential impact
of non-participation
or non-compliance.
Describe your role in
quality assurance.
Provide two
examples of how
you uphold your
responsibilities to
SITHIND002 Source and use information on the hospitality industry
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Response Information sources
They represent all suppliers or organisations 1. https://www.rca.asn.au/
representing food and service sector. They 2. http://www.hospitalitydirectory.com.au/suppliers/Hospitality-WiFi-Apps-
analyse the market trends and provide industry Consultants-Signs-Menu/food-beverage-trade-associations
report as well as address issues of the hospitality
industry.
The association provides a common voice for its
members, giving them all more power and
influence in the industry. For example,
associations are more able than individuals to
provide input to policy makers when regulatory
changes that impact the industry are being
considered.
It is important for any organisation to participate 1. https://angelinihospitality.com/quality-assurance-in-the-hospitality-industry
in quality assurance processes because its
product uniformity in the quality of service
2.
provided to the customers. Quality assurance
helps to match the customer’s demands and https://www.agric.wa.gov.au/food-safety/quality-assurance-schemes-food-
expectations. western-australia
If an organisation does not comply with the
quality assurance are their occupational license
maybe revoked or they cannot expand their
business.
For quality assurance in the organisation, one 1. http://hotelstaff.com.au/wp-content/uploads/2016/04/Quality-Assurance-
should constantly monitor all the operations and Policy.pdf
ensure its according the organisational standard. 2. https://ausveg.com.au/food-safety-quality-assurance-resources/
I understand the needs of the clients and satisfy
12

Quality assurance
question
quality assurance in
your day to day
work.
Describe your
supervisor’s role in
quality assurance.
Describe the role of
an industry code of
conduct or code of
ethics. Provide two
examples of how
you comply with the
code of conduct in
your day to day
work.
Describe the work
ethic required to
work in the
hospitality industry
and, in particular, in
your sector of the
industry. Provide two
examples of how
SITHIND002 Source and use information on the hospitality industry
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Response Information sources
their demands.
Understanding the quality standards, and
constant communication with other staffs to fulfill
the quality assurance process.
Supervisor should formulate continuous 1. http://hotelstaff.com.au/wp-content/uploads/2016/04/Quality-Assurance-
improvement policies for quality assurance. They Policy.pdf
must also strictly implement the relevant 2. https://ausveg.com.au/food-safety-quality-assurance-resources
legislation and procedures regarding the food
safety standards.
The industry code of conduct guides the 1. https://www.legislation.gov.au/Details/C2016C00775
organisation to maintain certain quality
2.
standards. They provide the set of rules
regarding the morals, values, duties and https://www.safeworkaustralia.gov.au/doc/model-code-practice-how-manage-
responsibilities in the hospitality or food industry. work-health-and-safety-risks
I never show any discriminatory behaviour in the
workplace and treat every colleague equally.
I try to maintain safe working environment for me
and my colleagues through complying the
necessary safety standards formulated by
industry code of conduct.
The work ethic in the food & beverage sector 1. https://harvestamericacues.com/2014/02/28/the-significance-of-work-ethic-in-
relates to providing quality services to the restaurants/
customers.
2.
The employee should maintain food safety and
https://scholarworks.uark.edu/cgi/viewcontent.cgi?article=1010&context=acctuht
should not serve bad quality food the customers.
It also includes maintaining proper cleanliness
13
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Quality assurance Response Information sources

question

you exemplify this standards in the workplace through proper

work ethic in your inventory management.
day to day work.

Describe two ethical
issues which are
particularly relevant
to your
organisation’s sector
of the hospitality
industry.
Ethical issues relevant in the food industry is 1. https://ageconsearch.umn.edu/record/26567/files/24010012.pdf
related to the treatment of animals. The animals 2.
farmed for consumption are treated badly.
https://scholarworks.uark.edu/cgi/viewcontent.cgi?article=1010&context=acctuht
There are ongoing issues of use of chemical
products in the food & beverage products

Supervisor endorsement: Supervisor name:

f. Technology
Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your
answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which
you have provided is consistent with your workplace practices.

Information Response Information sources

source

Describe There is rise 1. https://www.fastcasual.com/articles/7-technologies-transforming-the-restaurant-industry/

one current of the
2.
technology Bluetooth
and one temperature
emerging sensors which
technology will help to
that maintain the
increases food and
the equipment at

SITHIND002 Source and use information on the hospitality industry 14

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Information Response Information sources

source

efficiency of required
the way that temperature. It
you perform will make
your role. quality
What are assurance
the much faster
efficiency and quality
gains and standards will
how does increase
the
technology
help you to
complete
your role?

Describe I follow 1. https://restaurantden.com/5-new-technology-trends-in-the-restaurant-industry/

two several
2. Personal observation
techniques websites
which you providing the
use to keep information of
up to date the hospitality
with industry and
technologies its latest
that can technologies
improve in the industry.
your
I also observe
efficiency
the employees
and
of other
effectivenes
organisation to
s at work.
know about
latest
technologies
and their style
of working to

SITHIND002 Source and use information on the hospitality industry 15

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Information Response Information sources

source

know effective
methods to
complete
work.

Describe Currently 1.Personal observation

one current inventory
2. https://www.saladplate.com/blog/technology-top-10-emerging-hotel-tech-trends-to-watch-out-for-in-2020/
and one management
emerging is not fully
catering digital in the
system organisation.
technology Whereas new
relevant to technologies
your in the
organisation inventory
or role. management
will reduce the
waste
generated by
the
organisation
and also there
is rise of
digital
purchase by
the system.

Describe Currently 1.Personal observation

one current there is online
2. https://www.saladplate.com/blog/technology-top-10-emerging-hotel-tech-trends-to-watch-out-for-in-2020/
and one ordering
emerging system in our
application organisation
(app) where
technology customers can
relevant to order the

SITHIND002 Source and use information on the hospitality industry 16

 This document is Industry Report Trainer
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Information Response Information sources

source

your foods and our

organisation organisation
or role. will deliver it.
However, in
future there
will be digital
table where it
will book
reservations
while
providing
optimal
seating
arrangements.
It estimates
the wait time
and give
better waiting
experience.

Describe is a method of 1. https://www.google.com.au/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwiH3ui88LD-

one current dispatching AhXET2wGHWjCCREQFnoECBkQAw&url=https%3A%2F%2Fen.wikipedia.org%2Fwiki%2FComputer-
and one taxicabs, aided_dispatch&usg=AOvVaw1WbbNXzIjFdYP_ItmpScUC
emerging couriers, field
2. https://www.google.com.au/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwj3x9G-8LD-AhXCSGwGHV-
computer- service
CADYQFnoECAQQAw&url=https%3A%2F%2Fwww.dhs.gov%2Fsites%2Fdefault%2Ffiles%2Fpublications
aided technicians,
%2FCAD_TN_0911-508.pdf&usg=AOvVaw1zDMKgrOmPEo6l8thVn2_N
despatch mass transit
system vehicles or
technology emergency
relevant to services
your assisted by
organisation computer.
or role.

Describe In the food 1. https://www.annualreviews.org/doi/abs/10.1146/annurev.food.102308.124129?journalCode=food

SITHIND002 Source and use information on the hospitality industry 17

 This document is Industry Report Trainer
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Information Response Information sources

source

one current production

and one system, the
2. https://www.ift.org/news-and-publications/food-technology-magazine/issues/2016/december/columns/processing-
emerging packaging is
ultrasound-use-in-food-processing
food constantly
production evolving to be
system more
technology sustainable
relevant to and be free
your from harmful
organisation bacteria.
or role.
The use of
ultrasound is
increasing in
the food
processing
mostly to
precisely cut
food into
smaller
pieces.

Describe Currently 1.Personal observation

one current there is online
2. https://www.saladplate.com/blog/technology-top-10-emerging-hotel-tech-trends-to-watch-out-for-in-2020/
and one ordering
emerging system in our
industry organisation
online where
booking customers can
system order the
technology foods and our
relevant to organisation
your will deliver it.
organisation However, in
or role. future there

SITHIND002 Source and use information on the hospitality industry 18

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Information Response Information sources

source

will be digital
table where it
will book
reservations
while
providing
optimal
seating
arrangements.
It estimates
the wait time
and give
better waiting
experience.
POS system
Describe 1. https://www.cv-magazine.com/2018-how-is-technology-revolutionising-the-catering-and-hospitality-industry/
and a back-of-
one current
house kitchen 2. https://www.forbes.com/sites/nicolemartin1/2019/04/29/how-technology-is-transforming-the-food-industry/?
and one
display system sh=5a11a46e20a3
emerging
makes the
industry
ordering
reservations
process
, operations
smoother and
and financial
more efficient.
and tracking
The POS
systems
system allows
technology
the server to
relevant to
input a
your
customer’s
organisation
order and
or role.
record
transactions
via a tablet.
Whereas
The Visitor

SITHIND002 Source and use information on the hospitality industry 19

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Management
module allows
the
organization to
keep track of
clients,
guests, and
other visitors.
All information
is stored in a
secure
database,
allowing you
to generate
comprehensiv
e reports of
visitor activity.

Describe Currently, 1. https://thedigitalprojectmanager.com/project-management-trends/

one current project
2. https://www.proofhub.com/articles/project-management-trends
and one management
emerging software has
project less features
managemen and there is
t system need of
technology multiple
relevant to software to
your manage
organisation properly.
or role. So,there is
rise in the
online project
management
software that

SITHIND002 Source and use information on the hospitality industry 20

 This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002

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helps in the
effective
management
of the work
team.
Managers can
track how they
spend their
working hours.
It helps to
prioritise their
work. They
can also
schedule their
projects and
assign to-dos
with
deadlines. It
also helps in
resource
planning and
long -term
schedule.

Describe Currently 1. https://slack.com/

one current Facebook is
2. https://medium.com/fast-company/now-slack-is-more-than-an-email-killer-its-a-social-network-in-disguise-278b584b9fcc
and one important for
emerging marketing of
social media the business.
site
Slack will be
technology
more useful as
relevant to
a social media
your
for work
organisation
environment
or role.

SITHIND002 Source and use information on the hospitality industry 21

 This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002

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and project
management

Describe Any role 1. https://empowers.brother.com.au/2019/05/02/factors-that-improve-customer-service-in-the-hospitality-industry/

two new should be able
2. https://www.innform.io/2020/02/03/tips-for-excellent-customer-service-in-the-hospitality-industry/
techniques to adapt with
relevant to the new
your role. technology.
My role will
also need to
learn new
technology
like automated
inventory
management
and learning
innovative
techniques to
satisfy
customers.

Supervisor Supervisor name:

endorsement:

g. You and your work

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your
answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which
you have provided is consistent with your workplace practices.

SITHIND002 Source and use information on the hospitality industry 22


Question
Provide two examples of how you
access and use information about the
hospitality industry in your day to day
work.
Provide two examples of how you
access and use information about
hospitality products and services in
your day to day work.
Provide two examples of how you
share updated information about the
hospitality industry, its products,
services and technologies with your
colleagues.
Describe two examples of how
industry information enhances your
work performance.
SITHIND002 Source and use information on the hospitality industry
This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002
Response Information sources
I assess information and latest 1. https://restaurantden.com/5-new-technology-trends-in-the-restaurant-
trends about the hospitality industry/
website through various tourism 2. https://www.saladplate.com/blog/technology-top-10-emerging-hotel-tech-
websites. trends-to-watch-out-for-in-2020/
I also look at competitors to find
latest trend to provide better
service to our customers. I always
look for better way to serve
customers.
I regularly visit Pinterest to find https://nationalindustryinsights.aisc.net.au/industries/tourism-travel-and-
latest hospitality products and hospitality/hospitality
services.
If any products are necessary in 2. https://www.hospitalitynet.org/opinion/4082318.html
the organisation, then I will also
visit supplier’s website to get
information about latest products.
I mostly share my knowledge in 1. www.slack.com
the face to face conversation with
2. www.element.io
my colleagues. I discuss about
the latest trends try to learn from
colleagues as well.
I also share link to the article
about hospitality industry, its
products, services and
technologies that I find interesting
in the social media.
The industry information helps to 1. https://www.ibisworld.com/industry-insider/how-to-use-industry-research/
compare the current why-industry-information-matters/
organisational performance with
2. https://quickbooks.intuit.com/r/marketing/market-research-tips-how-to-
the industry. The industry
23

Question
Provide two examples of how
information about current market
trends and customer expectations
have influenced the dishes which you
have produced.
Provide two examples of how you
have used industry information to
improve the quality of your hospitality
service.
SITHIND002 Source and use information on the hospitality industry
This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002
Response Information sources
information will provide the conduct-an-industry-analysis/
training needs for the future and
organisation can utilise that
information for professional
development of their employees.
The quality standards of the
industry also motivates an
employee to improve their current
performance.
Due to influence of the social 1. Colleagues
media, I always try to produce
new dishes from different cultures
and traditions. 2. https://scholarworks.rit.edu/cgi/viewcontent.cgi?
article=9481&context=theses
I try to mix flavours from various
cultures to make a new unique
dish. I also try to learn about
various spices. Customer
expectations play a huge role as
they expect a certain standard in
the food they are going to eat and
I always try to fulfill those
expectations.
I provided the minimum training 1. https://nationalindustryinsights.aisc.net.au/industries/tourism-travel-and-
requirements for the employees in hospitality/hospitality
the industry. The training
programs helped to improve their 2. https://www.hospitalitynet.org/opinion/4082318.html
performance to serve customers
in a better way.
I also implemented the quality
standards of the industry to
assure quality in our service. It
improved the cleanliness and
maintain food safety.
24
 This document is Industry Report Trainer
It is part of the supporting assessment resources for Assessment Task 1 of SITHIND002

Question Response Information sources

Supervisor endorsement: Supervisor name:

SITHIND002 Source and use information on the hospitality industry 25