UNRESTRICTED

HRM0111
Managing
Human Resources
 Session
1
Nature of Human
Resource Management
 Learning Outcomes

• Define human capital and explain its importance

• Identify the seven categories of HR activities
• Describe how the major roles of HR management are being
transformed
• Discuss four challenges facing HR today
• Identify the purposes and uses of HR technology
• Discuss why ethical issues affect HR management
 Human Capital
Organisation resources include:
• Physical – buildings, machinery
• Financial
• Intangible – information, time
• Human

Only human resources hold these resources together and

create value through the use of these resources to
differentiate organization from its competition.
 HR activities
Strategic HR
management

Employee and Legal framework

labour relations and practices

HR activities
Risk
management
Staffing
and worker
protection

Talent
Compensation management
and benefits and
development
 HR management roles

Strategic
Strategic
Operational
and employee
advocate Operational
and employee
advocate
Administration
Administration

Role of HR is changing
 HR management roles

Operational and
employee advocate role
– implement HR
programs and serve as
voice of employees

Administrative – HR Strategic role –

administration and strategic partner for
recordkeeping organisation

Roles
 Current HR management
challenges
Globalisation of business
• Business operates around the world.

Implication on HR

• Cross-cultural differences
• Diverse political, economic and legal systems
• Time differentials
• Physical distance and more indirect contact
• International movement of jobs
 Current HR management
challenges
Globalisation of business

Action: Adapt HR theories and practices

Help employees and groups work together

Help employees understand other

countries’ systems
Ensure communications are understood
 Current HR management
challenges
Technological changes
• Growth in IT and use of Internet

Purposes of HR Management System (HRMS)

To enable effective HR
To improve
planning and
administrative and
managerial decision
operational efficiency
making
Current HR management
challenges
HR managers use technology to:

Recruit and hire employees

Train and develop employees

Motivate and evaluate employees’

performance

Research compensation packages

Automate payroll

Communicate with employees

Enable employees to access and update

their personal records
 Current HR management
challenges
Workforce diversity
• Diverse groups of employees as organisations go global

Being sensitive
to differences
Accommodate
Build a healthy
to diverse
worklife balance
employees

Challenges
 Current HR management
challenges
Cost pressures and rightsizing
• Companies focus on rightsizing their workforce.
• Growth in contingent workforce, i.e., part-time, temporary
and contract employees.
• Issues with contingent workforce:
– How to attract quality temporaries?
– How to motivate contingent employees?
– How to have them available when needed?
– How to quickly adapt them to the organization?
– How to deal with conflicts between core and contingent
employees?
 Ethics and HR management

Establish shared
values and beliefs

System for reporting

Code of ethics
of ethical misconduct
Role of HR

Advice on ethical Organise ethical

dilemmas trainings