Pro 8300S/8310S/8320S/8310/8320

Copier Models:
D0BX/D0BY/D0BZ
Printer Models:
M0CL/M0CM
Troubleshooting
Ver 1.0

Latest Release: April, 2019

Initial Release: April, 2019
Copyright (c) 2019 Ricoh Co.,Ltd.
Symbols, Abbreviations
This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations
are as follows:
Symbol What it means
Clip ring
Screw
Connector
Clamp
E-ring
Flat Flexible Cable
Timing Belt
SEF Short Edge Feed
LEF Long Edge Feed
K Black
C Cyan
M Magenta
Y Yellow
B/W, BW Black and White
FC Full color

[A] Short Edge Feed (SEF)

[B] Long Edge Feed (LEF)
Servicing

Customer Engineers

Maintenance shall be done only by trained customer engineers who have completed service training for
the machine and all optional devices designed for use with the machine.

Reference Material for Maintenance

 Maintenance shall be done using the special tools and procedures prescribed for maintenance of
the machine described in the reference materials (service manuals, technical bulletins, operating
instructions, and safety guidelines for customer engineers).
 In regard to other safety issues not described in this document, all customer engineers shall strictly
obey procedures and recommendations described the "CE Safety Guide".
 Use only consumable supplies and replacement parts designed for use with the machine.

Warnings, Cautions, Notes

In this manual, the following important symbols and notations are used.

 A Warning indicates a potentially hazardous situation. Failure to obey a Warning could result in
death or serious injury.

 A Caution indicates a potentially hazardous situation. Failure to obey a Caution could result in
minor or moderate injury or damage to the machine or other property.

 Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of
valuable data and to prevent damage to the machine.

 This information provides tips and advice about how to best service the machine.
Before You Begin

Safety

 To prevent fire hazard, never use flammable aerosol sprays around the machine.
 Before you replace any unit, to prevent electrical shock, turn off the machine with the operation
power switch at the left, front corner of the machine. Wait for the machine to shut down, and
then disconnect the machine from the power supply.
 Allow the machine to cool for at least 30 minutes before replacing a part.

 Do not remove any covers or screws other than those explicitly mentioned in a procedure.
Inside this machine are high voltage components that are an electric shock hazard and laser
components that could cause blindness.

About the Display for Options

This machine displays all of the adjustment items in the “Adjustment Settings for Skilled Operators”
menu and advanced settings for custom paper regardless of whether or not the items are for options, or
if the options have been installed.
 Any modification to the option settings does not take effect unless the applicable options are
installed on this machine.
 Settings can be adjusted with the “Advanced Settings for Skilled Operators” (the product specialist
who have received TCRU training), or with SP codes settings by the CE.
 In this guide, the skilled operator adjustment is given first, followed by the corresponding SP code
setting which can be done by the CE only.

 Always note the current setting before you make any change.
 If a problem persists despite the setting being changed, restore the value you made a note of.
 Operating the machine with the changed setting may cause problems such as reduced print
quality.
 If the problem persists even though the setting has been changed, restore the value noted.
Operating the machine with the changed setting may cause problems, such as inferior printed
images.
Self-Diagnostic Mode

Self-Diagnostic Mode at Power On

As soon as the main machine is powered on, the controller waits for the initial settings of the copy
engine to take effect and then starts an independent self-diagnostic test program. The self-diagnostic
test follows the path of the flow chart shown below and checks the CPU, memory, HDD, and so on. An
SC code is displayed in the touch panel if the self-diagnostic program detects any malfunction or
abnormal condition.

Self-Diagnostic Test Flow

Detailed Self-Diagnostic Mode

In addition to the self-diagnostic test initiated every time the main machine is powered on, you can set
the machine in a more detailed diagnostic mode manually in order to test other components or
conditions that are not tested during self-diagnosis after power on.

Executing Detailed Self-Diagnosis

Follow this procedure to execute detailed self-diagnosis.

1. Switch off the machine.
2. Hold down [#], press and hold down , and then while pressing both keys at the same time,
switch on the machine.
You will see "Now Loading" on the touch-panel, and then you will see the results of the test.
A report is printed every time a detailed self-diagnostic test is executed, whether errors were
detected or not.
Table of Contents
1. SC Codes ....................................................................................................................................... 28
SC Code Descriptions ........................................................................................................................28
Self-Diagnostic Mode ......................................................................................................................28
SC Code Descriptions.....................................................................................................................32
SC100.................................................................................................................................................34
SC101-01 ........................................................................................................................................34
SC101-02 ........................................................................................................................................35
SC101-05 ........................................................................................................................................36
SC101-06 ........................................................................................................................................37
SC102-00 ........................................................................................................................................38
SC120-00 ........................................................................................................................................39
SC121-00 ........................................................................................................................................40
SC141-00 ........................................................................................................................................40
SC142-00 ........................................................................................................................................41
SC144-00 ........................................................................................................................................42
SC151-00 ........................................................................................................................................43
SC152-00 ........................................................................................................................................43
SC154-00 ........................................................................................................................................44
SC161-02 ........................................................................................................................................45
SC161-06 ........................................................................................................................................46
SC161-20 ........................................................................................................................................46
SC195-00 ........................................................................................................................................47
SC200.................................................................................................................................................48
SC202-00 ........................................................................................................................................48
SC203-00 ........................................................................................................................................48
SC204-00 ........................................................................................................................................49
SC220-00 ........................................................................................................................................50
SC230-01 ........................................................................................................................................50
SC231-00 ........................................................................................................................................51
SC240-00 ........................................................................................................................................52
SC270-01 ........................................................................................................................................52
SC270-10 ........................................................................................................................................53
SC274-00 ........................................................................................................................................54
SC276-00 ........................................................................................................................................55
SC300.................................................................................................................................................56
SC300-00, SC301-00......................................................................................................................56
SC304-00 ........................................................................................................................................57

1
 SC308-00 ........................................................................................................................................58
SC316-00 ........................................................................................................................................59
SC320-00 ........................................................................................................................................60
SC325-00 ........................................................................................................................................60
SC332-10 ........................................................................................................................................61
SC336-01 ........................................................................................................................................62
SC348-01 ........................................................................................................................................63
SC360-01 ........................................................................................................................................63
SC361-01 ........................................................................................................................................64
SC362-01 ........................................................................................................................................65
SC370-00 ........................................................................................................................................66
SC371-00 ........................................................................................................................................66
SC373-01, SC374-01......................................................................................................................67
SC381-01 ........................................................................................................................................68
SC382-01 ........................................................................................................................................68
SC395-00 ........................................................................................................................................69
SC400.................................................................................................................................................70
SC412-11 ........................................................................................................................................70
SC440-01 ........................................................................................................................................70
SC440-11 ........................................................................................................................................71
SC446-00 ........................................................................................................................................72
SC450-01 ........................................................................................................................................73
SC450-11 ........................................................................................................................................74
SC460-01 ........................................................................................................................................74
SC465-00 ........................................................................................................................................75
SC466-00 ........................................................................................................................................76
SC471-01 ........................................................................................................................................77
SC471-02 ........................................................................................................................................78
SC471-04, 05 ..................................................................................................................................79
SC471-06 ........................................................................................................................................80
SC480-00 ........................................................................................................................................80
SC485-00 ........................................................................................................................................81
SC486-00 ........................................................................................................................................82
SC488-00 ........................................................................................................................................82
SC497-00 ........................................................................................................................................84
SC498-00 ........................................................................................................................................84
SC500.................................................................................................................................................86
SC501-01 ........................................................................................................................................86
SC501-02 ........................................................................................................................................87
2
SC501-03 ........................................................................................................................................87
SC501-04 ........................................................................................................................................88
SC501-05 ........................................................................................................................................89
SC501-06 ........................................................................................................................................90
SC502-01 ........................................................................................................................................90
SC502-02 ........................................................................................................................................91
SC503-01 ........................................................................................................................................92
SC503-02 ........................................................................................................................................93
SC504-01 ........................................................................................................................................94
SC504-02 ........................................................................................................................................95
SC504-11 ........................................................................................................................................96
SC504-12 ........................................................................................................................................96
SC504-16 ........................................................................................................................................97
SC504-17 ........................................................................................................................................98
SC504-22 ........................................................................................................................................99
SC504-23 ......................................................................................................................................100
SC504-24 ......................................................................................................................................101
SC504-25 ......................................................................................................................................103
SC504-26 to 31 .............................................................................................................................104
SC504-32 ......................................................................................................................................105
SC504-34 ......................................................................................................................................105
SC504-35 ......................................................................................................................................106
SC505-01 ......................................................................................................................................107
SC505-02 ......................................................................................................................................108
SC505-11 ......................................................................................................................................109
SC505-12 ......................................................................................................................................109
SC505-16 ......................................................................................................................................110
SC505-17 ......................................................................................................................................111
SC505-22 ......................................................................................................................................112
SC505-23 ......................................................................................................................................113
SC505-24 ......................................................................................................................................114
SC505-25 ......................................................................................................................................116
SC505-26 to 31 .............................................................................................................................117
SC505-32 ......................................................................................................................................118
SC505-34 ......................................................................................................................................118
SC505-35 ......................................................................................................................................119
SC506-01 ......................................................................................................................................120
SC506-02 ......................................................................................................................................121
SC506-11 ......................................................................................................................................122

3
 SC506-12 ......................................................................................................................................122
SC506-16 ......................................................................................................................................123
SC506-17 ......................................................................................................................................124
SC506-22 ......................................................................................................................................125
SC506-23 ......................................................................................................................................127
SC506-24 ......................................................................................................................................128
SC506-25 ......................................................................................................................................129
SC506-26 to 31 .............................................................................................................................130
SC506-32 ......................................................................................................................................131
SC506-34 ......................................................................................................................................132
SC506-35 ......................................................................................................................................133
SC507-22 ......................................................................................................................................134
SC507-23 ......................................................................................................................................135
SC507-24 ......................................................................................................................................136
SC507-25 ......................................................................................................................................137
SC507-26 to 31 .............................................................................................................................138
SC507-32 ......................................................................................................................................139
SC507-34 ......................................................................................................................................140
SC507-35 ......................................................................................................................................141
SC509-01 ......................................................................................................................................142
SC509-02 ......................................................................................................................................143
SC509-03 ......................................................................................................................................144
SC510-01, 02 ................................................................................................................................144
SC512-00 ......................................................................................................................................145
SC513-01 ......................................................................................................................................146
SC513-02 ......................................................................................................................................147
SC513-11 ......................................................................................................................................147
SC513-12 ......................................................................................................................................148
SC514-00 ......................................................................................................................................149
SC515-01 ......................................................................................................................................149
SC515-02 ......................................................................................................................................150
SC515-03 ......................................................................................................................................151
SC515-04 ......................................................................................................................................152
SC515-05 to 14 .............................................................................................................................152
SC515-15 ......................................................................................................................................154
SC515-16 ......................................................................................................................................154
SC520-00 ......................................................................................................................................155
SC521-00 ......................................................................................................................................156
SC522-00 ......................................................................................................................................156
4
SC526-01 to 02 .............................................................................................................................157
SC527-01 to 08 .............................................................................................................................158
SC530, SC531, SC532 .................................................................................................................159
SC541-00 ......................................................................................................................................161
SC542-01, 02 ................................................................................................................................161
SC543-00 ......................................................................................................................................163
SC544-01 ......................................................................................................................................163
SC544-02 ......................................................................................................................................164
SC545-01 ......................................................................................................................................164
SC547-01 ......................................................................................................................................165
SC547-02 ......................................................................................................................................166
SC547-03 ......................................................................................................................................166
SC549-01 ......................................................................................................................................167
SC550-00 ......................................................................................................................................167
SC551-00 ......................................................................................................................................168
SC553-00 ......................................................................................................................................169
SC554-01 ......................................................................................................................................169
SC554-02 ......................................................................................................................................170
SC557-00 ......................................................................................................................................170
SC559-00 ......................................................................................................................................171
SC560-00 ......................................................................................................................................171
SC561-00 ......................................................................................................................................172
SC562-01 ......................................................................................................................................172
SC562-02 ......................................................................................................................................173
SC563-00 ......................................................................................................................................174
SC565-00 ......................................................................................................................................175
SC566-00 ......................................................................................................................................176
SC567-00 ......................................................................................................................................176
SC568-00 ......................................................................................................................................177
SC569-01, 02, 04 ..........................................................................................................................178
SC569-03 ......................................................................................................................................178
SC571-00 ......................................................................................................................................179
SC573-00 ......................................................................................................................................180
SC574-00 ......................................................................................................................................180
SC576-00 ......................................................................................................................................181
SC581-00 ......................................................................................................................................182
SC582-00 ......................................................................................................................................182
SC587-01 ......................................................................................................................................183
SC590-01 ......................................................................................................................................183

5
 SC590-02 ......................................................................................................................................184
SC590-03 ......................................................................................................................................185
SC590-04 ......................................................................................................................................186
SC590-05, 06 ................................................................................................................................187
SC590-07, 08, 09 ..........................................................................................................................188
SC600...............................................................................................................................................189
SC605-00 ......................................................................................................................................189
SC618-01 ......................................................................................................................................189
SC618-02 ......................................................................................................................................190
SC619-00 ......................................................................................................................................190
SC620-01 ......................................................................................................................................191
SC620-02 ......................................................................................................................................192
SC620-03 ......................................................................................................................................192
SC621-00 ......................................................................................................................................193
SC622-01 ......................................................................................................................................194
SC622-02 ......................................................................................................................................194
SC663-00 ......................................................................................................................................195
SC664 ...........................................................................................................................................196
SC665-04 ......................................................................................................................................197
SC669 ...........................................................................................................................................197
SC670-01 ......................................................................................................................................199
SC670-02 ......................................................................................................................................199
SC672-00, 10, 11, 12, 13 ..............................................................................................................200
SC672-99 ......................................................................................................................................201
SC673-10 ......................................................................................................................................202
SC682 ...........................................................................................................................................202
SC687-00 ......................................................................................................................................203
SC700 to 703 ....................................................................................................................................204
SC700-01 ......................................................................................................................................204
SC700-02 ......................................................................................................................................204
SC700-04 ......................................................................................................................................205
SC700-05 ......................................................................................................................................206
SC700-06 ......................................................................................................................................207
SC700-07 ......................................................................................................................................208
SC700-09 ......................................................................................................................................208
SC702-04 ......................................................................................................................................209
SC702-05 ......................................................................................................................................210
SC703-01 ......................................................................................................................................211
SC720...............................................................................................................................................212
6
 SC720-01 ......................................................................................................................................212
SC720-03 ......................................................................................................................................213
SC720-04 ......................................................................................................................................215
SC720-05 ......................................................................................................................................215
SC720-06 ......................................................................................................................................216
SC720-10 ......................................................................................................................................218
SC720-11 to 18 .............................................................................................................................219
SC720-20 to 33 .............................................................................................................................220
SC720-34 ......................................................................................................................................222
SC720-35 to 42 .............................................................................................................................223
SC720-43 ......................................................................................................................................225
SC720-44 ......................................................................................................................................226
SC720-45 ......................................................................................................................................228
SC720-50, 51 ................................................................................................................................229
SC720-52 to 55 .............................................................................................................................230
SC720-56 ......................................................................................................................................231
SC720-57 ......................................................................................................................................232
SC720-58 ......................................................................................................................................233
SC720-59 ......................................................................................................................................234
SC720-60 ......................................................................................................................................235
SC720-61 ......................................................................................................................................237
SC720-62 ......................................................................................................................................238
SC720-70 ......................................................................................................................................239
SC720-71 to 75 .............................................................................................................................240
SC720-76 ......................................................................................................................................241
SC720-77 ......................................................................................................................................243
SC720-78 ......................................................................................................................................244
SC720-79 ......................................................................................................................................245
SC720-80 to 83, 85 .......................................................................................................................246
SC720-84 ......................................................................................................................................247
SC720-86, 88 ................................................................................................................................249
SC720-87 ......................................................................................................................................250
SC721 to 725 ....................................................................................................................................251
SC721-03 ......................................................................................................................................251
SC721-06 ......................................................................................................................................252
SC721-10, 11, 13, 15, 17 ..............................................................................................................252
SC721-20, 24 ................................................................................................................................253
SC721-25 ......................................................................................................................................255
SC721-27, 28, 30, 33 ....................................................................................................................256

7
 SC721-34 ......................................................................................................................................257
SC721-35, 41 ................................................................................................................................258
SC721-42 ......................................................................................................................................259
SC721-44 ......................................................................................................................................261
SC721-50 to 53 .............................................................................................................................262
SC721-54 ......................................................................................................................................263
SC721-60 ......................................................................................................................................264
SC721-70 ......................................................................................................................................265
SC721-71 to 74 .............................................................................................................................266
SC721-75 ......................................................................................................................................268
SC721-80 ......................................................................................................................................269
SC721-81 ......................................................................................................................................270
SC721-82, 83 ................................................................................................................................271
SC724-03 ......................................................................................................................................272
SC724-04 ......................................................................................................................................273
SC724-10 ......................................................................................................................................274
SC724-70 ......................................................................................................................................275
SC724-71 ......................................................................................................................................276
SC724-80 ......................................................................................................................................277
SC725-01 ......................................................................................................................................278
SC725-03 ......................................................................................................................................278
SC725-04 ......................................................................................................................................279
SC725-12 to 14 .............................................................................................................................280
SC725-30 to 38 .............................................................................................................................280
SC725-39 to 41, 71 to 73 ..............................................................................................................282
SC725-74 ......................................................................................................................................283
SC730 to 740 ....................................................................................................................................285
SC730-01 ......................................................................................................................................285
SC730-03 ......................................................................................................................................285
SC730-04 ......................................................................................................................................286
SC730-10 to 13 .............................................................................................................................287
SC730-20, 21, 30 to 35 .................................................................................................................287
SC730-40 ......................................................................................................................................289
SC730-50 ......................................................................................................................................290
SC730-51 ......................................................................................................................................290
SC731-01 ......................................................................................................................................291
SC731-03 ......................................................................................................................................292
SC731-04 ......................................................................................................................................292
SC731-10 to 13 .............................................................................................................................293
8
 SC731-20, 21, 30 to 35 .................................................................................................................294
SC731-40 ......................................................................................................................................295
SC731-50 ......................................................................................................................................296
SC731-51 ......................................................................................................................................297
SC735-10 ......................................................................................................................................298
SC735-11 ......................................................................................................................................299
SC735-12 ......................................................................................................................................300
SC735-13 ......................................................................................................................................301
SC740-01 ......................................................................................................................................301
SC740-03 ......................................................................................................................................302
SC740-10 ......................................................................................................................................303
SC740-11 ......................................................................................................................................304
SC740-12 ......................................................................................................................................305
SC740-13 ......................................................................................................................................307
SC740-20 ......................................................................................................................................308
SC740-21 ......................................................................................................................................309
SC740-22 ......................................................................................................................................310
SC740-23 ......................................................................................................................................312
SC740-50 ......................................................................................................................................312
SC740-60 to 67, 69 to 71 ..............................................................................................................313
SC750...............................................................................................................................................316
SC750-01 ......................................................................................................................................316
SC750-10 ......................................................................................................................................316
SC750-11 ......................................................................................................................................317
SC750-12 ......................................................................................................................................317
SC750-13 ......................................................................................................................................318
SC750-14 ......................................................................................................................................318
SC750-15 ......................................................................................................................................319
SC750-16 ......................................................................................................................................319
SC750-17 ......................................................................................................................................320
SC750-18 ......................................................................................................................................320
SC750-19 ......................................................................................................................................321
SC750-20 ......................................................................................................................................321
SC750-21 ......................................................................................................................................322
SC750-22 ......................................................................................................................................323
SC750-23 ......................................................................................................................................323
SC750-24 ......................................................................................................................................324
SC750-25 ......................................................................................................................................324
SC750-26 ......................................................................................................................................325

9
 SC750-27 to 36 .............................................................................................................................325
SC750-37 ......................................................................................................................................326
SC750-38 ......................................................................................................................................327
SC750-39 ......................................................................................................................................328
SC750-40 ......................................................................................................................................328
SC750-41 ......................................................................................................................................329
SC750-42 ......................................................................................................................................330
SC750-43 ......................................................................................................................................330
SC750-44 ......................................................................................................................................331
SC750-45 ......................................................................................................................................332
SC750-46 ......................................................................................................................................332
SC750-47 ......................................................................................................................................333
SC750-48 ......................................................................................................................................334
SC750-49 ......................................................................................................................................334
SC750-50 ......................................................................................................................................335
SC750-51 ......................................................................................................................................336
SC750-52 ......................................................................................................................................336
SC750-53 ......................................................................................................................................337
SC750-54 ......................................................................................................................................338
SC750-55 ......................................................................................................................................338
SC750-56 ......................................................................................................................................339
SC750-57 ......................................................................................................................................339
SC750-58 ......................................................................................................................................340
SC750-59 ......................................................................................................................................341
SC750-60 ......................................................................................................................................342
SC750-61 ......................................................................................................................................342
SC750-62 ......................................................................................................................................343
SC750-63 ......................................................................................................................................344
SC750-64 ......................................................................................................................................344
SC750-65 ......................................................................................................................................345
SC750-66 ......................................................................................................................................346
SC750-67 ......................................................................................................................................346
SC750-68 ......................................................................................................................................347
SC750-69 ......................................................................................................................................348
SC750-70 ......................................................................................................................................348
SC750-71 ......................................................................................................................................349
SC750-72 ......................................................................................................................................349
SC750-73 ......................................................................................................................................350
SC750-74 ......................................................................................................................................351
10
 SC750-75 ......................................................................................................................................351
SC750-76 ......................................................................................................................................352
SC750-77 ......................................................................................................................................352
SC750-78 ......................................................................................................................................353
SC750-79 ......................................................................................................................................354
SC750-80 ......................................................................................................................................354
SC750-81 ......................................................................................................................................355
SC750-82 ......................................................................................................................................355
SC750-83 ......................................................................................................................................356
SC750-84 ......................................................................................................................................356
SC750-85 ......................................................................................................................................357
SC750-86 ......................................................................................................................................357
SC750-87 ......................................................................................................................................358
SC750-88 ......................................................................................................................................358
SC750-89 ......................................................................................................................................359
SC751...............................................................................................................................................360
SC751-10 ......................................................................................................................................360
SC751-11 ......................................................................................................................................360
SC751-12 ......................................................................................................................................361
SC751-13 ......................................................................................................................................361
SC751-14 ......................................................................................................................................362
SC751-15 ......................................................................................................................................362
SC751-16 ......................................................................................................................................363
SC751-17 ......................................................................................................................................364
SC751-18 ......................................................................................................................................364
SC751-19 ......................................................................................................................................365
SC751-20 ......................................................................................................................................365
SC751-21 ......................................................................................................................................366
SC751-22 ......................................................................................................................................367
SC751-23 ......................................................................................................................................367
SC751-24 ......................................................................................................................................368
SC751-25 ......................................................................................................................................368
SC751-26 ......................................................................................................................................369
SC751-27 ......................................................................................................................................369
SC751-28 ......................................................................................................................................370
SC751-29 ......................................................................................................................................371
SC751-30 ......................................................................................................................................371
SC751-31 ......................................................................................................................................372
SC751-32 ......................................................................................................................................372

11
 SC751-33 ......................................................................................................................................373
SC751-34 ......................................................................................................................................373
SC751-35 ......................................................................................................................................374
SC751-36 ......................................................................................................................................375
SC751-37 ......................................................................................................................................375
SC751-38 ......................................................................................................................................376
SC751-39 ......................................................................................................................................376
SC751-40 ......................................................................................................................................377
SC751-41 ......................................................................................................................................378
SC751-42 ......................................................................................................................................378
SC751-43 ......................................................................................................................................379
SC751-44 ......................................................................................................................................379
SC751-45 ......................................................................................................................................380
SC751-46 ......................................................................................................................................381
SC751-47 ......................................................................................................................................381
SC751-48 ......................................................................................................................................382
SC751-49 ......................................................................................................................................382
SC751-50 ......................................................................................................................................383
SC751-51 ......................................................................................................................................384
SC751-52 ......................................................................................................................................384
SC751-53 ......................................................................................................................................385
SC751-54 ......................................................................................................................................386
SC751-55 ......................................................................................................................................386
SC751-56 ......................................................................................................................................387
SC751-57 ......................................................................................................................................388
SC751-58 ......................................................................................................................................388
SC751-59 ......................................................................................................................................389
SC751-60 ......................................................................................................................................390
SC751-61 ......................................................................................................................................390
SC751-62 ......................................................................................................................................391
SC751-63 ......................................................................................................................................392
SC751-64 ......................................................................................................................................392
SC751-65 ......................................................................................................................................393
SC751-66 ......................................................................................................................................393
SC751-67 ......................................................................................................................................394
SC751-68 ......................................................................................................................................395
SC751-69 ......................................................................................................................................395
SC751-70 ......................................................................................................................................396
SC751-71 ......................................................................................................................................396
12
 SC751-72 ......................................................................................................................................397
SC751-73 ......................................................................................................................................398
SC751-74 ......................................................................................................................................398
SC751-75 ......................................................................................................................................399
SC751-76 ......................................................................................................................................399
SC751-77 ......................................................................................................................................400
SC751-78 ......................................................................................................................................401
SC751-79 ......................................................................................................................................401
SC751-80 ......................................................................................................................................402
SC751-81 ......................................................................................................................................402
SC751-82 ......................................................................................................................................403
SC751-83 ......................................................................................................................................404
SC751-84 ......................................................................................................................................404
SC751-85 ......................................................................................................................................405
SC751-86 ......................................................................................................................................405
SC751-87 ......................................................................................................................................406
SC751-88 ......................................................................................................................................407
SC751-89 ......................................................................................................................................407
SC752...............................................................................................................................................409
SC752-10 ......................................................................................................................................409
SC752-11 ......................................................................................................................................409
SC752-12 ......................................................................................................................................410
SC752-13 ......................................................................................................................................410
SC752-14 ......................................................................................................................................411
SC752-15 ......................................................................................................................................412
SC752-16 ......................................................................................................................................412
SC752-17 ......................................................................................................................................413
SC752-18 ......................................................................................................................................413
SC752-19 ......................................................................................................................................414
SC752-20 ......................................................................................................................................415
SC752-21 ......................................................................................................................................415
SC752-22 ......................................................................................................................................416
SC752-23 ......................................................................................................................................416
SC752-24 ......................................................................................................................................417
SC752-25 ......................................................................................................................................417
SC752-26 ......................................................................................................................................418
SC752-27 ......................................................................................................................................419
SC752-28 ......................................................................................................................................419
SC752-29 ......................................................................................................................................420

13
 SC752-30 ......................................................................................................................................421
SC752-31 ......................................................................................................................................421
SC752-32 ......................................................................................................................................422
SC752-33 ......................................................................................................................................422
SC752-34 ......................................................................................................................................423
SC752-35 ......................................................................................................................................424
SC752-36 ......................................................................................................................................424
SC752-37 ......................................................................................................................................425
SC752-38 ......................................................................................................................................425
SC752-39 ......................................................................................................................................426
SC752-40 ......................................................................................................................................427
SC752-41 ......................................................................................................................................427
SC752-42 ......................................................................................................................................428
SC752-43 ......................................................................................................................................428
SC752-44 ......................................................................................................................................429
SC752-45 ......................................................................................................................................430
SC752-46 ......................................................................................................................................430
SC752-47 ......................................................................................................................................431
SC752-48 ......................................................................................................................................431
SC752-49 ......................................................................................................................................432
SC752-50 ......................................................................................................................................433
SC752-51 ......................................................................................................................................433
SC752-52 ......................................................................................................................................434
SC752-53 ......................................................................................................................................434
SC752-54 ......................................................................................................................................435
SC752-55 ......................................................................................................................................436
SC752-56 ......................................................................................................................................436
SC752-57 ......................................................................................................................................437
SC752-58 ......................................................................................................................................437
SC752-59 ......................................................................................................................................438
SC752-60 ......................................................................................................................................438
SC752-61 ......................................................................................................................................439
SC752-62 ......................................................................................................................................440
SC752-63 ......................................................................................................................................440
SC752-64 ......................................................................................................................................441
SC752-65 ......................................................................................................................................441
SC752-66 ......................................................................................................................................442
SC752-67 ......................................................................................................................................443
SC752-68 ......................................................................................................................................443
14
 SC752-69 ......................................................................................................................................444
SC752-70 ......................................................................................................................................444
SC752-71 ......................................................................................................................................445
SC752-72 ......................................................................................................................................445
SC752-73 ......................................................................................................................................446
SC752-74 ......................................................................................................................................447
SC752-75 ......................................................................................................................................447
SC752-76 ......................................................................................................................................448
SC752-77 ......................................................................................................................................448
SC752-78 ......................................................................................................................................449
SC752-79 ......................................................................................................................................449
SC752-80 ......................................................................................................................................450
SC752-81 ......................................................................................................................................451
SC752-82 ......................................................................................................................................451
SC752-83 ......................................................................................................................................452
SC752-84 ......................................................................................................................................452
SC752-85 ......................................................................................................................................453
SC752-86 ......................................................................................................................................454
SC752-87 ......................................................................................................................................454
SC752-88 ......................................................................................................................................455
SC752-89 ......................................................................................................................................456
SC753...............................................................................................................................................457
SC753-10 ......................................................................................................................................457
SC753-11 ......................................................................................................................................457
SC753-12 ......................................................................................................................................458
SC753-13 ......................................................................................................................................459
SC753-14 ......................................................................................................................................459
SC753-15 ......................................................................................................................................460
SC753-16 ......................................................................................................................................461
SC753-17 ......................................................................................................................................461
SC753-18 ......................................................................................................................................462
SC753-19 ......................................................................................................................................463
SC753-20 ......................................................................................................................................463
SC753-21 ......................................................................................................................................464
SC753-22 ......................................................................................................................................465
SC753-23 ......................................................................................................................................465
SC753-24 ......................................................................................................................................466
SC753-25 ......................................................................................................................................467
SC753-26 ......................................................................................................................................467

15
 SC753-27 ......................................................................................................................................468
SC753-28 ......................................................................................................................................469
SC753-29 ......................................................................................................................................469
SC753-30 ......................................................................................................................................470
SC753-31 ......................................................................................................................................471
SC753-32 ......................................................................................................................................471
SC753-33 ......................................................................................................................................472
SC753-34 ......................................................................................................................................473
SC753-35 ......................................................................................................................................473
SC753-36 ......................................................................................................................................474
SC753-37 ......................................................................................................................................475
SC753-38 ......................................................................................................................................475
SC753-39 ......................................................................................................................................476
SC753-40 ......................................................................................................................................477
SC753-41 ......................................................................................................................................477
SC753-42 ......................................................................................................................................478
SC753-43 ......................................................................................................................................478
SC753-44 ......................................................................................................................................479
SC753-45 ......................................................................................................................................479
SC753-46 ......................................................................................................................................480
SC753-47 ......................................................................................................................................480
SC753-48 ......................................................................................................................................481
SC753-49 ......................................................................................................................................482
SC753-50 ......................................................................................................................................482
SC753-51 ......................................................................................................................................483
SC753-52 ......................................................................................................................................483
SC753-53 ......................................................................................................................................484
SC753-54 ......................................................................................................................................485
SC753-55 ......................................................................................................................................485
SC753-56 ......................................................................................................................................486
SC753-57 ......................................................................................................................................486
SC753-58 ......................................................................................................................................487
SC753-59 ......................................................................................................................................488
SC753-60 ......................................................................................................................................488
SC753-61 ......................................................................................................................................489
SC753-62 ......................................................................................................................................490
SC753-63 ......................................................................................................................................490
SC753-64 ......................................................................................................................................491
SC753-65 ......................................................................................................................................491
16
 SC753-66 ......................................................................................................................................492
SC753-67 ......................................................................................................................................493
SC753-68 ......................................................................................................................................493
SC753-69 ......................................................................................................................................494
SC753-70 ......................................................................................................................................494
SC753-71 ......................................................................................................................................495
SC753-72 ......................................................................................................................................495
SC753-73 ......................................................................................................................................496
SC753-74 ......................................................................................................................................497
SC753-75 ......................................................................................................................................497
SC753-76 ......................................................................................................................................498
SC753-77 ......................................................................................................................................498
SC753-78 ......................................................................................................................................499
SC753-79 ......................................................................................................................................500
SC753-80 ......................................................................................................................................500
SC753-81 ......................................................................................................................................501
SC753-82 ......................................................................................................................................502
SC753-83 ......................................................................................................................................503
SC753-84 ......................................................................................................................................503
SC753-85 ......................................................................................................................................504
SC753-86 ......................................................................................................................................504
SC753-87 ......................................................................................................................................505
SC753-88 ......................................................................................................................................506
SC753-89 ......................................................................................................................................507
SC754...............................................................................................................................................508
SC754-10 ......................................................................................................................................508
SC754-11 ......................................................................................................................................508
SC754-12 ......................................................................................................................................509
SC754-13 ......................................................................................................................................510
SC754-14 ......................................................................................................................................510
SC754-15 ......................................................................................................................................511
SC754-16 ......................................................................................................................................512
SC754-17 ......................................................................................................................................512
SC754-18 ......................................................................................................................................513
SC754-19 ......................................................................................................................................513
SC754-20 ......................................................................................................................................514
SC754-21 ......................................................................................................................................515
SC754-22 ......................................................................................................................................515
SC754-23 ......................................................................................................................................516

17
 SC754-24 ......................................................................................................................................517
SC754-25 ......................................................................................................................................517
SC754-26 ......................................................................................................................................518
SC754-27 ......................................................................................................................................519
SC754-28 ......................................................................................................................................519
SC754-29 ......................................................................................................................................520
SC754-30 ......................................................................................................................................521
SC754-31 ......................................................................................................................................521
SC754-32 ......................................................................................................................................522
SC754-33 ......................................................................................................................................523
SC754-34 ......................................................................................................................................523
SC754-35 ......................................................................................................................................524
SC754-36 ......................................................................................................................................525
SC754-37 ......................................................................................................................................525
SC754-38 ......................................................................................................................................526
SC754-39 ......................................................................................................................................527
SC754-40 ......................................................................................................................................527
SC754-41 ......................................................................................................................................528
SC754-42 ......................................................................................................................................529
SC754-43 ......................................................................................................................................529
SC754-44 ......................................................................................................................................530
SC754-45 ......................................................................................................................................531
SC754-46 ......................................................................................................................................531
SC754-47 ......................................................................................................................................532
SC754-48 ......................................................................................................................................533
SC754-49 ......................................................................................................................................534
SC754-50 ......................................................................................................................................534
SC754-51 ......................................................................................................................................535
SC754-52 ......................................................................................................................................536
SC754-53 ......................................................................................................................................536
SC754-54 ......................................................................................................................................537
SC754-55 ......................................................................................................................................538
SC754-56 ......................................................................................................................................538
SC754-57 ......................................................................................................................................539
SC754-58 ......................................................................................................................................540
SC754-59 ......................................................................................................................................540
SC754-60 ......................................................................................................................................541
SC754-61 ......................................................................................................................................542
SC754-62 ......................................................................................................................................542
18
 SC754-63 ......................................................................................................................................543
SC754-64 ......................................................................................................................................544
SC754-65 ......................................................................................................................................544
SC754-66 ......................................................................................................................................545
SC754-67 ......................................................................................................................................546
SC754-68 ......................................................................................................................................546
SC754-69 ......................................................................................................................................547
SC754-70 ......................................................................................................................................548
SC754-71 ......................................................................................................................................548
SC754-72 ......................................................................................................................................549
SC754-73 ......................................................................................................................................550
SC754-74 ......................................................................................................................................550
SC754-75 ......................................................................................................................................551
SC754-76 ......................................................................................................................................552
SC754-77 ......................................................................................................................................552
SC754-78 ......................................................................................................................................553
SC754-79 ......................................................................................................................................554
SC754-80 ......................................................................................................................................554
SC754-81 ......................................................................................................................................555
SC754-82 ......................................................................................................................................555
SC756...............................................................................................................................................557
SC756-01 ......................................................................................................................................557
SC756-02 ......................................................................................................................................557
SC756-10 ......................................................................................................................................558
SC756-20 ......................................................................................................................................559
SC756-21 ......................................................................................................................................560
SC756-22 ......................................................................................................................................561
SC756-23 ......................................................................................................................................562
SC756-30 ......................................................................................................................................563
SC756-31 ......................................................................................................................................564
SC756-32 ......................................................................................................................................565
SC756-33 ......................................................................................................................................566
SC756-34 ......................................................................................................................................567
SC756-40 ......................................................................................................................................568
SC756-41 ......................................................................................................................................569
SC756-42 ......................................................................................................................................570
SC756-43 ......................................................................................................................................571
SC756-44 ......................................................................................................................................571
SC756-45 ......................................................................................................................................572

19
 SC756-46 ......................................................................................................................................573
SC756-47 ......................................................................................................................................574
SC756-48 ......................................................................................................................................575
SC756-50 ......................................................................................................................................576
SC756-51 ......................................................................................................................................577
SC761 to 790 ....................................................................................................................................579
SC761-01 ......................................................................................................................................579
SC761-61 ......................................................................................................................................579
SC761-67 ......................................................................................................................................580
SC780-03 ......................................................................................................................................580
SC780-05 ......................................................................................................................................581
SC780-06 ......................................................................................................................................582
SC780-07 ......................................................................................................................................582
SC780-08 ......................................................................................................................................583
SC780-09 ......................................................................................................................................584
SC780-11 ......................................................................................................................................584
SC780-12 ......................................................................................................................................585
SC780-13 ......................................................................................................................................585
SC780-14 ......................................................................................................................................586
SC780-15 ......................................................................................................................................587
SC780-50 ......................................................................................................................................587
SC780-51 ......................................................................................................................................588
SC780-60 ......................................................................................................................................588
SC781-03 ......................................................................................................................................589
SC781-05 ......................................................................................................................................590
SC781-06 ......................................................................................................................................590
SC781-08 ......................................................................................................................................591
SC781-09 ......................................................................................................................................592
SC781-51 ......................................................................................................................................592
SC781-52 ......................................................................................................................................593
SC789-10 ......................................................................................................................................593
SC789-11 to 14 .............................................................................................................................594
SC790-10 ......................................................................................................................................595
SC800...............................................................................................................................................596
SC816 ...........................................................................................................................................596
SC819-00 ......................................................................................................................................599
SC840-00 ......................................................................................................................................599
SC841-00 ......................................................................................................................................600
SC842-00 ......................................................................................................................................600
20
 SC842-01 ......................................................................................................................................600
SC842-02 ......................................................................................................................................601
SC843-02 ......................................................................................................................................601
SC845-01 to 05 .............................................................................................................................602
SC845-50 ......................................................................................................................................602
SC845-51 ......................................................................................................................................603
SC855-01 ......................................................................................................................................603
SC860-00 ......................................................................................................................................604
SC860-01 ......................................................................................................................................605
SC860-02 ......................................................................................................................................605
SC860-03 ......................................................................................................................................606
SC863-01 to 23 .............................................................................................................................606
SC864 ...........................................................................................................................................607
SC865-00 ......................................................................................................................................608
SC865-01 to 23 .............................................................................................................................609
SC865-50 to 73 .............................................................................................................................610
SC866-00 ......................................................................................................................................611
SC867-00 to 02 .............................................................................................................................611
SC868-00 to 02 .............................................................................................................................612
SC869-01 ......................................................................................................................................613
SC869-02 ......................................................................................................................................613
SC874 ...........................................................................................................................................614
SC875-01, 02 ................................................................................................................................615
SC877-00 ......................................................................................................................................615
SC878-00 ......................................................................................................................................616
SC878-01 ......................................................................................................................................616
SC878-02 ......................................................................................................................................616
SC878-03 ......................................................................................................................................617
SC878-20 ......................................................................................................................................617
SC880-00 ......................................................................................................................................618
SC899-00 ......................................................................................................................................618
SC900...............................................................................................................................................619
SC900-00 ......................................................................................................................................619
SC910-00 ......................................................................................................................................619
SC910-01 ......................................................................................................................................619
SC910-02 ......................................................................................................................................620
SC910-03 ......................................................................................................................................620
SC910-10 ......................................................................................................................................621
SC919-00 ......................................................................................................................................621

21
 SC920-02, 04 ................................................................................................................................622
SC921-00 ......................................................................................................................................622
SC990-00 ......................................................................................................................................622
SC991-00 ......................................................................................................................................623
SC992-00 ......................................................................................................................................623
SC994-00 ......................................................................................................................................624
SC995-01 ......................................................................................................................................624
SC995-02 ......................................................................................................................................625
SC995-03 ......................................................................................................................................625
SC995-04 ......................................................................................................................................626
SC997-00 ......................................................................................................................................626
SC998-00 ......................................................................................................................................627
2. Image Quality Problems ................................................................................................................ 628
Toner Spotting/Staining ....................................................................................................................628
Paper Spotted with Toner .............................................................................................................628
Black Spots ...................................................................................................................................629
Streaks (1) ....................................................................................................................................630
Streaks (2) ....................................................................................................................................631
Streaks (3) ....................................................................................................................................631
Streaks (4) ....................................................................................................................................632
Two 13-mm Long Vertical Streaks ................................................................................................633
Two 14-mm Wide Streaks .............................................................................................................635
Stained Paper Edges ....................................................................................................................636
Stained Background......................................................................................................................637
Ghosting .......................................................................................................................................638
Scratched Images and Stained Paper Edges ...............................................................................638
Back Sides of Sheets Dirty after a Non Carbon Paper Print Job ..................................................639
Toner Scatter ....................................................................................................................................641
Toner Scatter 1 (Around Edge of Solid Fill) ..................................................................................641
Toner Scatter 2 (Trailing Scatter) ..................................................................................................642
Toner Scatter 3 (Blemished Line or Character) ............................................................................643
Toner Scatter 4 .............................................................................................................................644
Image Loss .......................................................................................................................................647
White Spots 1 ...............................................................................................................................647
White Spots 2 ...............................................................................................................................648
White Spot Blisters........................................................................................................................649
White Granular Spots....................................................................................................................649
Mottling .........................................................................................................................................653
Rough Images with Paper Smaller Than A4 SEF (210 mm) .........................................................655
22
 Rough Images Appear During Low Duty Use ...............................................................................657
Vertical Lines at 60 mm Intervals ..................................................................................................657
Black Dots Appear on Coated Paper ............................................................................................658
Static Traces Appear in Low Temperature, Low Humidity Environments .....................................660
Firefly, Comet Patterns .................................................................................................................661
White Parallel Stripes....................................................................................................................662
Toner Splatter on Edge .................................................................................................................663
White Spots 15 mm From Edge ....................................................................................................663
Density Problems .............................................................................................................................666
Uneven Image Density ..................................................................................................................666
Density Change at Low Temperatures..........................................................................................668
Uneven Density from Top to Bottom .............................................................................................670
Fainter Leading Edge....................................................................................................................671
Fainter Trailing Edge.....................................................................................................................673
Uneven Density Within 90 mm (3.5 in.) of the Trailing Edge .........................................................674
Periodic Density Fluctuation .........................................................................................................675
Entire Image Faint.........................................................................................................................676
Color Is Too Dense .......................................................................................................................676
Broken Thin Lines .........................................................................................................................677
Blurred Images (Convex Lens Shaped) ........................................................................................678
Broken Characters (Dropout) ........................................................................................................679
Afterimages ...................................................................................................................................680
White Streaks ...............................................................................................................................681
Vertical White Lines ......................................................................................................................682
Shock Jitter at the Fusing Unit ......................................................................................................683
Glossy Problems ..............................................................................................................................685
Vertical Glossy Lines ....................................................................................................................685
Insufficient Gloss...........................................................................................................................685
Blurred Images in Bands ..................................................................................................................686
Fusing Problems ...............................................................................................................................688
Insufficient Toner Fusing ...............................................................................................................688
Improving Print Quality with Mixed Paper .....................................................................................689
Worn Paper Edge on the Fusing Belt (Fusing Unit Swapping) .....................................................690
3. Paper Delivery Problems .............................................................................................................. 693
Frequent Paper Misfeeds .................................................................................................................693
Fusing Unit Separation Plate Accordion Jams..................................................................................695
Messages Reporting Paper Misfeeds ...............................................................................................697
J032 (Thin Paper) .........................................................................................................................697
J049 (Skew) ..................................................................................................................................698

23
 J050 (Paper Registration) .............................................................................................................699
J080 (Paper Slippage) ..................................................................................................................701
J082 (Thick Paper)........................................................................................................................701
J099 (Double Feed) ......................................................................................................................702
Paper Jams in the Main Machine .....................................................................................................704
Jams With Coated Paper Larger than A4 .....................................................................................704
Paper Skew ......................................................................................................................................706
Leading Edge Shift Unit Manual Adjustment .................................................................................706
False Paper Skew Detection .........................................................................................................708
Paper Skew with Vacuum Feed LCIT ...........................................................................................708
Skew (Paper With Low Stiffness) ..................................................................................................708
Double Feeding ................................................................................................................................710
False Double Feed Detection .......................................................................................................711
Paper Fails to Feed: Common Problems ..........................................................................................712
Paper Fails to Feed: Worn Rollers ....................................................................................................714
Loss of Friction on Roller Surfaces ...............................................................................................714
Main Machine ...............................................................................................................................715
A4 LCT/ A3 LCT............................................................................................................................716
After Roller Replacement ..............................................................................................................717
Paper Feed Problems Affecting Image Quality .................................................................................719
Image Out of Position ...................................................................................................................719
Image Scaling Error on Side 1 of the Paper ..................................................................................720
Image Scaling Error on Side 2 of the Paper ..................................................................................721
Paper Edges Dirty 1 (Exit Rollers) ................................................................................................722
Paper Edges Dirty 2 (Brushes) .....................................................................................................722
Paper Edges Dirty 3 (Drum Speed) ..............................................................................................724
Images Scratched, Streaked, Creased .........................................................................................724
Decurling Causes Scratches, Streaks, or Creases .......................................................................725
Leading or Trailing Edge Margin too Wide ....................................................................................726
Excessive Paper Curl....................................................................................................................727
Output Sheets Are Curled Greatly ................................................................................................728
Solutions When a Folded Corner Caused by Paper Occurs While Using the Decurl Unit ............729
JAM 49, JAM 50 ...............................................................................................................................733
Available paper types....................................................................................................................733
CIS LED light intensity ..................................................................................................................734
Other Solutions .............................................................................................................................734
Cleaning the Paper Feed Path .........................................................................................................735
Cleaning Paper Trays 1-3 .............................................................................................................736
Cleaning the Paper Feed Path for Paper Trays 1-3 ......................................................................737
24
 Cleaning the Paper Feed Path in the Drawer ...............................................................................739
Cleaning the LCT A3 Paper Feed Path.........................................................................................750
Cleaning the LCT A4 Paper Feed Path.........................................................................................751
Cleaning the Multi Bypass Tray Paper Feed Path ........................................................................752
Cleaning the Cover Interposer Tray ..............................................................................................753
Cleaning the Paper Feed Unit of the Vacuum Feed LCIT (RT5120) .............................................756
Cleaning the Bridge Unit ...............................................................................................................759
Cleaning Finisher SR5110/ Booklet Finisher SR5120 ......................................................................761
Places Where Rollers Tend to be Dirty .........................................................................................761
Cleaning Rollers and Guide Plates ...............................................................................................762
Cleaning the Fold Roller of the Saddle Stitch Unit ........................................................................769
Cleaning Finisher SR5090/ Booklet Finisher SR5100 ......................................................................770
Places Where Rollers Tend to be Dirty .........................................................................................770
Cleaning the Rollers......................................................................................................................771
Cleaning the Guide Plates ............................................................................................................772
Cleaning the Side-to-Side Fold Rollers .........................................................................................776
4. Troubleshooting for Peripheral Units............................................................................................. 778
Finisher SR5110/ Booklet Finisher SR5120 .....................................................................................778
Trailing Edge of Stapled Sheets Close to Paper Exit ....................................................................778
Leading Edge is Curled, or J107/109 Occurs Due to Curling ........................................................779
Paper of Thickness 0 is Curled When Delivered ...........................................................................780
Pointed Flap Envelopes Not Stacked in Correct Order .................................................................781
Non-Carbon Paper (Thickness 0/1) Are Not Stacked Properly .....................................................783
Thin Paper (64 gsm or Below) Not Stapled, Dog-Eared, Not Stapled Correctly, or Not Stacked
Properly ........................................................................................................................................785
Saddled Stitched Sheets Are Dirty ................................................................................................785
Torn Punch Holes .........................................................................................................................785
Finisher SR5090/ Booklet Finisher SR5100 .....................................................................................786
Delivered Sheets Are Not Stacked Properly .................................................................................786
Large Paper Not Stacked Properly ...............................................................................................787
Trailing Edge of Stapled Sheets Close to the Paper Exit ..............................................................789
Side-to-Side Registration Error (Finisher Registration Adjustment) ..............................................790
Paper Width Cannot be Aligned Properly .....................................................................................792
Stapling Misalignment of Some Sheets or Last Sheet ..................................................................792
First and Second Sheets Cannot be Aligned ................................................................................794
Streaks Appear 4 mm Apart on the Leading Edge of the Stacked Paper .....................................795
Multi-Folding Unit ..............................................................................................................................797
Poor Folding .................................................................................................................................797
Folding Deviation ..........................................................................................................................797

25
 Folds Dirty by Multi-Sheet Folding ................................................................................................802
Edges of Letter Fold Bent .............................................................................................................803
Z-Folding Is Not Performed Correctly ...........................................................................................804
Folded Sheets Are Not Stacked Properly .....................................................................................805
Matte Paper Scratched During Folding .........................................................................................806
Vacuum Feed LCIT...........................................................................................................................808
Frequent Double Feeds, Failure to Feed ......................................................................................808
Double-Feeding (J099, J424, J425, J439, J440) ..........................................................................811
Failure to Feed (J394, J395, J409, J410) .....................................................................................812
Shift Over, Over Skew, Image Skew .............................................................................................818
Adjusting Tray Side-to-Side Registration ......................................................................................819
Correcting Skew............................................................................................................................822
High Capacity Stacker ......................................................................................................................825
Delivered Sheets Are Severely Curled..........................................................................................825
Delivered Sheets Are Not Aligned (Stacker Tray) .........................................................................829
Delivered Sheets Are Not Aligned (Paper Thickness 1 or Less) ...................................................832
Registration, Skew Adjustment .....................................................................................................834
Premature Shift Tray Full Detection ..............................................................................................837
Marks Left by the Paper Holder ....................................................................................................839
Screws On Cart's Handle Become Loose .....................................................................................840
Cover Interposer Tray .......................................................................................................................842
Frequent Double Feeds/ Failure to Feed ......................................................................................842
Horizontal Streaks (Scratches) When Inserting Paper With Solid-Fill Images ..............................845
5. Other Information .......................................................................................................................... 846
Improving Throughput.......................................................................................................................846
Reducing Wait Time before Printing .............................................................................................846
Improving Throughput with Coated Paper ....................................................................................846
Reducing Wait Time with Mixed Paper Sizes 1 ............................................................................847
Reducing Wait Time for Mixed Paper Sizes 2 ...............................................................................848
Reducing Low Power Mode Recovery Time .................................................................................849
The Message about Left Paper is Shown .........................................................................................851
Other Problems ................................................................................................................................852
ITB Centering: SC471-03, -04, -05, -06 (ITB Position Errors) .......................................................852
SC325, SC395 Grounding Faults..................................................................................................862
SC401 Development Gamma Low Error .......................................................................................868
Tray 1 Does Not Close Completely. ..............................................................................................870
False Drum Lubricant Near-end Alert ...........................................................................................871
Paper Transport Roller/Rib Maps .....................................................................................................873
How to Use These Maps ...............................................................................................................873
26
Paper Transport Units ...................................................................................................................874
Registration Unit ...........................................................................................................................876
PTR Unit .......................................................................................................................................879
Fusing Unit ....................................................................................................................................883
Invert/Exit Unit ..............................................................................................................................886
Decurl Unit ....................................................................................................................................891
Multi Bypass Tray .........................................................................................................................891
LCT A4 ..........................................................................................................................................894
LCT A3 ..........................................................................................................................................898
Vacuum Feed LCIT .......................................................................................................................905
Finisher SR5110/ Booklet Finisher SR5120 ..................................................................................909
Finisher SR5090/ Booklet Finisher SR5100 ..................................................................................927
Multi-Folding Unit ..........................................................................................................................933
High Capacity Stacker ..................................................................................................................943
Cover Interposer Tray ...................................................................................................................948
Shift Sort Tray SH5000 .................................................................................................................949
Ring Binder ...................................................................................................................................953

27
1.SC Codes

1. SC Codes

SC Code Descriptions
Self-Diagnostic Mode

Service Call Conditions

 At job end or when the machine is switched off, both sides of the ITB unit are lowered and
separated from the drums.
 However, after a power failure or accidental disconnection of the power cord, or after a
machine issues an SC code after a malfunction, both or one side of the ITB may remain up
against the drums.
 To avoid damage to the ITB, both sides of the ITB must be checked and lowered before the
ITB unit can be pulled out of the unit.
The ‘SC Table’ section shows the SC codes for controller errors and other errors. The latter are put into
four types. The type is determined by their reset procedures. The table shows the classification of the
SC codes.
Pattern Display How to reset SC call or SC alarm
in customer support
system
A The SC is immediately displayed on Reset the SC (set SP5- Occurrence & alarm
the operation panel when SC occurs. 810-1) and then cycle the count
The error involves the fusing unit. main power off and on.
The machine operation is disabled. Immediate alarm
The user cannot reset the error.
B When a function is selected, the SC Turn the operation switch Occurrence & alarm
is displayed on the operation panel. off and on. count
The machine cannot be used (down-
time mitigation). Power OFF and ON

Alarm count and

alarm only if
recurrence
C No display on the operation panel. Only the SC history is Occurrence
The machine operates as usual. updated.
Logging count &
alarm count

28
 1.SC Codes

Pattern Display How to reset SC call or SC alarm

in customer support
system
D The SC is displayed on the operation Turn the main power Occurrence & alarm
panel. switch off and on. count
The machine cannot be used
(machine-error SC). Power OFF and ON

Alarm count and

alarm only if
recurrence

 When an ordinary SC (type D) is generated, an automatic reboot is performed. When an event

is reported by the customer support system, even in the event of an ordinary SC, reboot is not
performed. During automatic reboot, a confirmation screen is displayed after the reboot.
 When automatic reboot occurs twice continuously, an SC is displayed without rebooting, and
logging count is performed. Also, when an SMC print is output, an * mark is added alongside
the SC number for clarity.
 Automatic reboot can be enabled or disabled with SP5-875-001 (SC automatic reboot setting)
(default value: 0: Manual reboot).

SP descriptions: SP5-875-001 (SC automatic reboot: Reboot Setting)

Enables or disables the automatic reboot function when an SC error occurs.

0: The machine reboots automatically when the machine issues an SC error and logs the SC error
code. If the same SC occurs again, the machine does not reboot.
1: The machine does not reboot when an SC error occurs.
The reboot is not executed for the pattern A or C.

SC Logging

When an SC is generated, the "total count value when the SC is generated" and the "SC code" are
logged. However, if the total count value during the SC is the same as last time, logging is not
performed.
Logged data can be checked by outputting an administrative report (SMC print). The SC history is
logged up to the last 10 entries, and if there are more than 10 entries, data are progressively deleted
starting from the oldest.

SC Automatic Reboot

When an ordinary SC (pattern D) is generated, automatically reboot is performed. Automatic reboot or

reboot by user operation can be set by SP5-875-001 (SC automatic reboot setting out) (default value: 1
"OFF").
29
1.SC Codes

When a type D occurs, automatic reboot is done or the machine display asks the customer if it can
reboot. However, when the SC occurs twice in a short time, the machine sends a report to the
@Remote server without rebooting. This is because just rebooting may not be a good solution if an SC
occurs twice.
When an automatic reboot is performed, a confirmation screen is displayed after reboot. The
confirmation screen can be cancelled by pressing the [OK] key (display is not cancelled only when the
main power switch is switched OFF to ON).

Screen display during reboot

 Status display on the current screen

 Post-processing ...... Post-processing during printing, etc.
 Automatic reboot .... After operation end
Post-processing

Until automatic reboot

 Reset key (Reboot key)

Key to perform reboot
# Cancel key is not displayed.
 Turn ON spanner LED (same as when an SC is generated).

Operation during SC reboot

 Timing of SC reboot
When @Remote is enabled, and when a NRS alarm*1 is not generated, the corresponding SC is
the object of an automatic reboot.
*1 NRS alarm: Issued when an ordinary SC (type D) is generated twice while the total counter
counts 10 times.
 Time to automatic reboot
Reboot is performed 30 seconds after an engine reboot is possible, after the end of post-
processing during printing, etc.
At that time, a reboot is performed even if the MFP is operating. The engine does not start process
control when a reboot is possible.
 Automatic reboot
See the flowchart below.

30
 1.SC Codes

SC Manual Reboot

When the automatic reboot is disabled in SP5-875-001 (SC automatic reboot setting), the user reboots
the machine manually. See the flowchart below.

31
1.SC Codes

SC Code Descriptions

Here are some important points to keep in mind when working with the SC codes:
 If a problem concerns a circuit board, disconnect and reconnect the connectors and then test the
machine. Often a loose or disconnected harness is the cause of the problem. Always do this before
you decide to replace the PCB.
 If a motor lock error occurs, check the mechanical load before you decide to replace the motor or
sensors.
 When a Pattern "A" or "B" SC occurs while in an SP mode, the machine cannot display the SC
number. If this occurs, check the SC number after leaving the SP mode.
 The machine reboots automatically when the machine issues a Pattern "D" SC code. This is done
for Level "D" SC codes only.
32
 1.SC Codes

 Never turn off the main power switch when the power LED is lit or flashing. To avoid damaging the
hard disk or memory, press the operation switch to switch the power off, wait for the power LED to
go off, and then switch the main power switch off.
 The main power LED lights or flashes while the platen cover or ARDF is open, while the main
machine is communicating with a facsimile or the network server, or while the machine is
accessing the hard disk or memory for reading or writing data.
Here is summary of the SC code groups.
SC100 Image Scanning
SC200 Image Writing
SC300 Image Creation: Charge, Development, Around Drum
SC400 Image Transfer, Cleaning, Other
SC500 Paper Feed and Transport, Duplexing, Fusing
SC600 Communications, Other
SC700 Peripherals
SC700 – SC703 ADF
SC720 – SC721 Finisher
SC724 Shift Sort Tray
SC725 Multi Fold Unit
SC730 High Capacity Stacker
SC735 Trimmer Unit
SC740 Cover Interposer Tray
SC750 – SC754 Perfect Binder
SC756 Ring Binder
SC761 Bridge Unit
SC800 Firmware, Controller
SC900 Hardware, Controller

33
1.SC Codes

SC100
SC101-01

Error Name

Lamp Error (Scanning) (Front)

Pattern

Error Condition

This error is detected when the scan level of the white plate or ADF guide plate is below the specified
value.

Major Cause

1. ADF guide plate (white roller) is dirty.

2. Connectors are defective.
3. White plate is dirty or defective.
4. ADF guide plate (white roller) is defective.
5. Mirror, optics are defective.
6. LED boards are defective.
7. SBU is defective.
8. BiCU is defective.
9. Harnesses are defective.
*Condensation in the scanner unit

Solution

1. ADF guide plate (white roller) dirty

Clean the ADF background board.
2. Connectors defective.
Reconnect the following connectors:
 SBU-BiCU harness (shielded cables/separate cables) connector
 SBU-LEDB harness (FFC) connector
3. White plate (exposure glass) dirty or defective
Check for dirt or defect on the white plate attached to the exposure glass.
Replace the exposure glass if it is dirty or defective.
4. ADF guide plate (white roller) defective
Replace the ADF guide plate.
5. Mirror, optics defective
Check for dirt or defect on the 1st carriage (mirror) / 2nd carriage (mirror).
Replace the carriage if it is dirty or defective.
34
 1.SC Codes

6. Replace the LED boards on both sides.

7. Replace the SBU board (lens block).
8. Replace the BiCU board.
9. Harnesses defective
Replace the harness between the SBU and BiCU (shielded cables/separate cables) and/or the
harness between the SBU and EDB (FFC).

SC101-02

Error Name

Lamp Error (Initial Illumination Adjustment) (Left and Right Side)

Pattern

Error Condition

Error detection timing: during initial illumination adjustment (LED illumination adjustment)
This error is detected when the scan level (peak detection level) of the white plate does not reach the
prescribed value, so that a part or all of the LED boards on both left and right sides do not light up.

Major Cause

1. Connectors are defective.

2. White plate is dirty or defective.
3. Mirror, optics are defective.
4. LED boards are defective.
5. SBU is defective.
6. BiCU is defective.
7. Harnesses are defective.
*Condensation in the scanner unit

Solution

1. Connectors defective
Reconnect the following connectors:
 SBU-BiCU harness (shielded cables/separate cables) connector
 SBU-LEDB harness (FFC) connector
2. White plate (exposure glass) dirty or defective
Check for dirt or defect on the white plate attached to the exposure glass.
Replace the exposure glass if it is dirty or defective.
3. Mirror, optics defective
Check for dirt or defect on the 1st carriage (mirror) / 2nd carriage (mirror).
Replace the carriage if it is dirty or defective.
35
1.SC Codes

4. Replace the LED boards on both sides.

5. Replace the SBU board (lens block).
6. Replace the BiCU board.
7. Harnesses defective
Replace the harness between the SBU and BiCU (shielded cables/separate cables) and/or the
harness between the SBU and LEDB (FFC).

SC101-05

Error Name

Lamp Error (Initial Illumination Adjustment) (Left Side)

Pattern

Error Condition

Error detection timing: during initial illumination adjustment (LED illumination adjustment)
This error is detected when the scan level (peak detection level) of the white plate does not reach the
prescribed value, so that a part or all of the LED board on the left side does not light up.

Major Cause

1. Connectors are defective.

2. White plate is dirty or defective.
3. Mirror, optics are defective.
4. LED board is defective.
5. SBU is defective.
6. BiCU is defective.
7. Harnesses are defective.
*Condensation in the scanner unit

Solution

1. Connectors defective
Reconnect the following connectors:
 SBU-BiCU harness (shielded cables/separate cables) connector
 SBU-LEDB harness (FFC) connector
2. White plate (exposure glass) dirty or defective
Check for dirt or defect on the white plate attached to the exposure glass.
Replace the exposure glass if it is dirty or defective.
3. Mirror, optics defective
Check for dirt or defect on the 1st carriage (mirror) / 2nd carriage (mirror).
Replace the carriage if it is dirty or defective.
36
 1.SC Codes

4. Replace the LED board on the left side.

5. Replace the SBU board (lens block).
6. Replace the BiCU board.
7. Harnesses defective
Replace the harness between the SBU and BiCU (shielded cables/separate cables) and/or the
harness between the SBU and LEDB (FFC).

SC101-06

Error Name

Lamp Error (Initial Illumination Adjustment) (Right Side)

Pattern

Error Condition

Error detection timing: during initial illumination adjustment (LED illumination adjustment)
This error is detected when the scan level (peak detection level) of the white plate does not reach the
prescribed value, so that a part or all of the LED board on the right side does not light up.

Major Cause

1. Connectors are defective.

2. White plate is dirty or defective.
3. Mirror, optics are defective.
4. LED board is defective.
5. SBU is defective.
6. BiCU is defective.
7. Harnesses are defective.
*Condensation in the scanner unit

Solution

1. Connectors defective
Reconnect the following connectors:
 SBU-BiCU harness (shielded cables/separate cables) connector
 SBU-LEDB harness (FFC) connector
2. White plate (exposure glass) dirty or defective
Check for dirt or defect on the white plate attached to the exposure glass.
Replace the exposure glass if it is dirty or defective.
3. Mirror, optics defective
Check for dirt or defect on the 1st carriage (mirror) / 2nd carriage (mirror).
Replace the carriage if it is dirty or defective.
37
1.SC Codes

4. Replace the LED board on the right side.

5. Replace the SBU board (lens block).
6. Replace the BiCU board.
7. Harnesses defective
Replace the harness between the SBU and BiCU (shielded cables/separate cables) and/or the
harness between the SBU and LEDB (FFC).

SC102-00

Error Name

LED Illumination Adjustment Error (Front)

Pattern

Error Condition

This error is detected when the scan level (peak detection level) of the white plate does not reach the
prescribed value when it was adjusted after a specified number (for example, 10) of times.

Major Cause

1. Connectors are defective.

2. White plate is dirty or defective.
3. Mirror, optics are defective.
4. LED board is defective.
5. SBU is defective.
6. BiCU is defective.
7. Harnesses are defective.
*Condensation in the scanner unit

Solution

1. Connector defective
Reconnect the following connectors:
 SBU-BiCU harness (shielded cables/separate cables) connector
 SBU-LEDB harness (FFC) connector
2. White plate (exposure glass) dirty or defective
Check for dirt or defect on the white plate attached to the exposure glass.
Replace the exposure glass if it is dirty or defective.
3. Mirror, optics defective
Check for dirt or defect on the 1st carriage (mirror) / 2nd carriage (mirror).
Replace the carriage if it is dirty or defective.
4. Replace the LED board.
38
 1.SC Codes

5. Replace the SBU board (lens block).

6. Replace the BiCU board.
7. Harnesses defective
Replace the harness between the SBU the BiCU (shielded cables/separate cables) and/or the
harness between the SBU and LEDB (FFC).

SC120-00

Error Name

Scanner Home Position Error 1

Pattern

Error Condition

The scanner HP sensor does not go OFF.

The machine falsely detects that the carriage is still in its home position, though it has already moved
away.

Major Cause

1. Timing belt, pulley, wire, or carriage are not installed correctly

2. Connectors are not connected properly
3. Scanner HP sensor (SEN104) is defective.
4. BiCU is defective.
5. Scanner motor is (STM107) is defective.
6. Harnesses are defective.

Solution

1. Timing belt, pulley, wire, or carriage not installed correctly

Check that the timing belt, pulley, or wire are installed correctly.
Reinstall if necessary.
2. Connectors not connected properly
Check all the connectors are properly connected.
Reconnect the connectors if necessary.
3. Replace the scanner HP sensor (SEN104).
4. Scanner motor driver/scanner drive control board (BiCU) defective
Replace the BiCU board.
5. Replace the scanner motor (STM107).
6. Replace the harnesses.
Check the scanner HP sensor by turning on/off the sensor. (SP5-803-200)
If the single-digit value of SP5-803-200 does not change, check the scanner HP sensor.
39
1.SC Codes

SC121-00

Error Name

Scanner Home Position Error 2

Pattern

Error Condition

The scanner HP sensor does not go ON.

The carriage does not return to its home position, or the sensor fails to detect the carriage even though
it has returned to its home position.

Major Cause

1. Timing belt, pulley, wire, or carriage are not installed correctly

2. Connectors are not connected properly
3. Scanner HP sensor (SEN104) is defective.
4. BiCU is defective.
5. Scanner motor (STM107) is defective.
6. Harnesses are defective.

Solution

1. Timing belt, pulley, wire, or carriage not installed correctly

Check that the timing belt, pulley, or wire are installed correctly.
Reinstall if necessary.
2. Connectors not connected properly
Check all the connectors are properly connected.
Reconnect the connectors if necessary.
3. Replace the scanner HP sensor (SEN104).
4. Scanner motor driver/Scanner drive control board (BiCU) defective
Replace the BiCU board.
5. Replace the scanner motor (STM107).
6. Replace harnesses
NCheck the scanner HP sensor by turning on/off the sensor. (SP5-803-200)
If the single-digit value of SP5-803-200 does not change, check the scanner HP sensor.

SC141-00

Error Name

Black Level Detection Error (Front)

40
 1.SC Codes

Pattern

Error Condition

This error is detected when the black level is not within the prescribed value.

Major Cause

1. Connectors are not connected properly.

2. SBU is defective.
3. BiCU is defective.
4. Harness is defective.

Solution

1. Connectors not connected properly

Reconnect the following connectors:
SBU-BiCU harness (shielded cables/separate cables) connector
2. Replace the SBU board (lens block).
3. Replace the BiCU board.
4. Harness defective
Replace the harness between SBU-BiCU (shielded cables/separate cables).

SC142-00

Error Name

White Level Detection Error (Front)

Pattern

Error Condition

Error detection timing: during adjusting the gain control setting for scanner
This error is detected when the scan level (peak detection level) of the white plate is not within the
prescribed value when adjusting scanner gain.

Major Cause

1. Connectors are not connected properly.

2. White plate is dirty or defective.
3. Mirror, optics are defective.
4. LED boards are defective.
5. SBU is defective.
6. BiCU is defective.

41
1.SC Codes

7. Harnesses are defective.

*Condensation in the scanner unit

Solution

1. Connectors not connected properly

Reconnect the following connectors:
 SBU-BiCU harness (shielded cables/separate cables) connector
 SBU-LEDB harness (FFC) connector
2. White plate (exposure glass) dirty or defective
Check for dirt or defect on the white plate attached to the exposure glass.
Replace the exposure glass if it is dirty or defective.
3. Mirror, optics defective
Check for dirt or defect on the 1st carriage (mirror) / 2nd carriage (mirror).
Replace the carriage if it is dirty or defective.
4. Replace the LED boards on both sides.
5. Replace the SBU board (lens block).
6. Replace the BiCU board.
7. Harnesses defective
Replace the harness between the SBU and BiCU (shielded cables/separate cables) and/or the
harness between the SBU and LEDB (FFC).

SC144-00

Error Name

Scanner Communication Error (Front)

Pattern

Error Condition

 Connection from SBU to BiCU cannot be confirmed. (Connection detection error)

 Cannot perform communication between SBU and BiCU, or the communication result is abnormal.

Major Cause

1. Connectors are not connected properly.

2. SBU is defective.
3. BiCU is defective.
4. Harness is defective.

Solution

1. Connectors not connected properly

42
 1.SC Codes

Reconnect the following connectors:

SBU-BiCU harness (shielded cables/separate cables) connector
2. Replace the SBU board (lens block).
3. Replace the BiCU board.
4. Harness defective
Replace the harness between the SBU and BiCU (shielded cables/separate cables).

SC151-00

Error Name

Black Level Detection Error (Back)

Pattern

Error Condition

Error detection timing: before the CIS starts scanning

This error is detected when the black level is not within the acceptable range.
Acceptable range: 1 to 254 (10 bit)

Major Cause

1. Connectors are not connected properly.

2. CIS is defective.
3. ADF control board is defective.
4. Harness is defective.

Solution

1. Connectors not connected properly

Check that the following connectors are properly connected:
ADF control board-CIS harness (shielded cables/separate cables) connector
Reconnect the connector if necessary.
2. Replace the CIS.
3. Replace the ADF control board.
4. Harness defective
Replace the power/signal harness.

SC152-00

Error Name

White Level Detection Error (Back)

43
1.SC Codes

Pattern

Error Condition

Error detection timing: before the CIS starts scanning

This error is detected when the white level peak (shading data) is not within the acceptable range.
Acceptable range: 1 to 979 (10 bit)

Major Cause

1. CIS background white roller is defective.

2. Connectors are not connected properly.
3. CIS is defective.
4. ADF control board is defective.
5. Harness is defective.

Solution

1. CIS background white roller defective

Check if the CIS background white roller is dirty or positioned wrongly.
Clean/replace the CIS background white roller if it is dirty and/or position it correctly.
2. Connector not connected properly
Check the following connectors are properly connected:
ADF control board-CIS harness (shielded cables/separate cables) connector
Reconnect the connector if necessary.
3. Replace the CIS.
4. Replace the ADF control board.
5. Harness defective
Replace the power/signal harness.

SC154-00

Error Name

Scanner Communication Error (Back)

Pattern

Error Condition

This error is detected when the value read during communication between the CIS and the ADF control
board was different from expected.

44
 1.SC Codes

Major Cause

1. Connectors are not connected properly.

2. CIS is defective.
3. ADF control board is defective.
4. Harness is defective.

Solution

1. Connectors not connected properly

Check the following connectors are properly connected:
ADF control board-CIS harness (shielded cables/separate cables) connector
Reconnect the connector if necessary.
2. Replace the CIS.
3. Replace the ADF control board.
4. Harness defective
Replace the power/signal harness.

SC161-02

Error Name

IPU Error (LSYNC abnormal) (Back)

Pattern

Error Condition

This error is detected when the IPU self-diagnosis test is conducted before back side scanning so that
the self diagnosis detects an error occurring.

Major Cause

1. CIS and IPU (or BiCU) not connected correctly or defective

2. CIS/back side relay board defective
3. IPU (or BiCU) board defective (ASIC (Macaron) failure, etc.)

Solution

1. Reconnect the connectors.

Check that the following connector is properly connected:
CIS-IPU/BiCU harness connector
Reconnect the connector if necessary.
2. Replace the CIS.
3. CIS and IPU (or BiCU) not connected correctly or defective
Replace the cables between the CIS and IPU/BiCU.
45
1.SC Codes

4. Replace the IPU/BiCU board.

SC161-06

Error Name

M2P Error

Pattern

Error Condition

An M2P error was detected.

Major Cause

1. Noise
2. Connectors are not connected properly
3. Boards are defective.

Solution

1. Check the following connectors are properly connected:

IPU (or BiCU)-control board harness connector
2. Replace the IPU/BiCU board.
3. Replace the control board.

SC161-20

Error Name

IPU Error (DRAM initial error)

Pattern

Error Condition

This error is detected if an error occurred at DDR-PHY initialization and Training status confirmation
when the power of the machine is turned ON, or when it recovers from energy-saving mode.

Major Cause

The IPU board is defective. (e.g. poor connection of the Macaron/DRAM device)

Solution

1. Check that all the connectors are properly connected.

2. Replace the IPU/BiCU board.

46
 1.SC Codes

SC195-00

Error Name

Machine Serial Number Error

Pattern

Error Condition

This error is detected when the 11-digit machine serial number is incorrect.

Major Cause

 Machine serial number was not entered or entered incorrectly

 EEPROM on the BiCU board replacement failure
 EEPROM on the BiCU board is defective.
 BiCU is defective.

Solution

1. Machine serial number not entered or entered incorrectly

Enter/re-enter the machine serial number. (SP5-811-004)
2. Set the EEPROM on the BiCU board again.
3. Replace the EEPROM on the BiCU board.
4. Replace the BiCU board.

47
1.SC Codes

SC200
SC202-00

Error Name

Polygon Mirror Motor: ON Timeout Error

Pattern

Error Condition

After the polygon mirror motor turned on, or when the rpm was changed, the motor did not rotate
normally within the prescribed time.

Major Cause

 Harness is not connected correctly.

 Polygon mirror motor (BLM13) or polygon motor driver is defective.
 BiCU is defective (polygon signal, image processing IC defective).
 PSU (PSU-B) is defective (polygon power supply, fuse defective).
 Polygon harness is defective.
 Power harness is defective.

Solution

1. Check the power supply (Check the polygon power supply (24 V)).
Check whether the LED (BiCU:LED3:+24V) is lit.
 If the LED is lit, inspect and reconnect the harness between the laser unit and BiCU (polygon
harness).
 If the LED is not lit, inspect and reconnect the harness between BiCU and PSU (PSU-B)
(power harness).
Replace the BiCU, PSU (PSU-B), and/or the harness between BiCU and PSU (PSU-B)
preferentially.
2. Replace the laser unit (if there is polygon mirror motor (BLM13) or polygon motor driver defect).
3. Replace the BiCU (if there is polygon signal or image processing IC defect).
4. Replace the PSU (PSU-B) (if there is polygon power supply or fuse defect).
5. Replace the harness between the laser unit and the BiCU.

SC203-00

Error Name

Polygon Mirror Motor: OFF Timeout Error

48
 1.SC Codes

Pattern

Error Condition

The motor did not stop within the prescribed time after the polygon mirror motor went OFF.

Major Cause

 Polygon harness is not connected correctly

 Polygon mirror motor (BLM13) or polygon motor driver is defective
 BiCU is defective (polygon signal, image processing IC defective).
 Polygon harness is defective.

Solution

1. Polygon harness not connected correctly

Inspect and reconnect the polygon harness, and then check if the SC reoccurs.
2. Polygon mirror motor (BLM13) or polygon motor driver defective
Replace the laser unit.
3. BiCU defective (polygon signal, image processing IC defective)
Replace the BiCU.
4. Polygon harness defective
Replace the harness between the laser unit and the BiCU.

SC204-00

Error Name

Polygon Mirror Motor: XSCRDY Signal Error

Pattern

Error Condition

Polygon mirror motor cannot rotate correctly.

Major Cause

 Polygon harness is not connected correctly.

 Polygon mirror motor (BLM13) or polygon motor driver is defective.
 BiCU is defective (polygon signal, image processing IC defective).
 Polygon harness is defective.

Solution

1. Polygon harness not connected correctly

49
1.SC Codes

Inspect and reconnect the polygon harness between the laser unit and the BiCU.
2. Polygon mirror motor (BLM13) or polygon motor driver defective
Replace the laser unit.
3. BiCU defective (polygon signal, image processing IC defective)
Replace the BiCU.
4. Polygon harness defective
Replace the harness between the laser unit and the BiCU.

SC220-00

Error Name

Leading Edge: LD1 Synchronization Detection Error

Pattern

Error Condition

The synchronization detection signal (writing scan period signal) cannot be received.
(LD is not lit/ the synchronization detection signal cannot be detected)

Major Cause

Laser unit is defective.

Solution

1. Check for condensation around the laser unit.

If there is condensation around the laser unit, wait until the condensation disappears. Then check if
the SC reoccurs.
(Within 2 hours under the recommended installation conditions)
2. If there is no condensation around the laser unit or if the SC reoccurred in Step 1, replace the laser
unit.

SC230-01

Error Name

FGATE ON Error

Pattern

Error Condition

Write starting signal did not turn ON even at the time to start writing.

50
 1.SC Codes

Major Cause

 BiCU and control board are not connected correctly

 Harness for the laser unit is not connected correctly
 BiCU is defective (image processing IC defective).
 LDB is defective (special IC defective).
 Control board is defective.
 Harness for the laser unit is defective.

Solution

1. BiCU and control board not connected correctly

Inspect and reconnect the unit (between the BiCU and the control board), and then check if the SC
reoccurs.
2. Harness for the laser unit not connected correctly
Inspect and reconnect the harness between the laser unit and the BiCU, and then check if the SC
reoccurs.
3. BiCU defective (image processing IC defective)
Replace the BiCU.
4. LDB defective (special IC defective)
Replace the laser unit.
5. Control board defective
Replace the control board.
6. Harness for the laser unit defective
Replace the harness between the laser unit and the BiCU.

SC231-00

Error Name

FGATE OFF Error

Pattern

Error Condition

Write ending signal did not turn OFF even at the time to end writing.

Major Cause

 BiCU and control board are not connected correctly.

 Harness for the laser unit is not connected correctly.
 BiCU is defective (image processing IC defective).
 LDB is defective (special IC defective).

51
1.SC Codes

 Control board is defective.

 Harness for the laser unit is defective.

Solution

1. BiCU and control board not connected correctly

Inspect and reconnect the unit (between the BiCU and the control board), and then check if the SC
reoccurs.
2. Harness for the laser unit not connected correctly
Inspect and reconnect the harness between the laser unit and the BiCU, and then check if the SC
reoccurs.
3. BiCU defective (image processing IC defective)
Replace the BiCU.
4. LDB defective (special IC defective)
Replace the laser unit.
5. Control board defective
Replace the control board.
6. Harness for the laser unit defective
Replace the harness between the laser unit and the BiCU.

SC240-00

Error Name

LD Error

Pattern

Error Condition

This error is detected if the LDB is not lit properly.

Major Cause

LDB is defective

Solution

1. LDB defective
Replace the laser unit.

SC270-01

Error Name

LD ASIC Communication Error

52
 1.SC Codes

Pattern

Error Condition

The BiCU (CPU) and the LDB (special IC) did not communicate normally.

Major Cause

 Harness for the laser unit is not connected correctly.

 LDB is defective (special IC defective).
 BiCU is defective (CPU defective).
 Harness for the laser unit is defective.

Solution

1. Harness for the laser unit not connected correctly

Inspect and reconnect the harness between the laser unit and the BiCU, and then check if the SC
reoccurs.
2. LDB defective (special IC defective)
Replace the laser unit.
3. BiCU defective (CPU defective)
Replace the BiCU.
4. Harness for the laser unit defective
Replace the harness between the laser unit and the BiCU.

SC270-10

Error Name

LD ASIC Communication Error: Others

Pattern

Error Condition

The power supply for the LDB (+5 VS) was OFF with the doors of the main machine closed.
*The BiCU generates the power supply for the LDB (+5 VS) from the power supply (+24 VS) which is
turned ON only when the doors of the main machine are closed.

Major Cause

 Power harness is not connected correctly.

 BiCU is defective (faulty power supply for the LDB (+5 VS)).
 PSU (PSU-A) is defective (faulty power supply for the LDB, fuse defective).
 Power harness is damaged, disconnected, or shorted.

53
1.SC Codes

Solution

1. Power harness not connected correctly

Inspect and reconnect the harness between the BiCU and the PSU (PSU-A), and then check if the
SC reoccurs.
2. BiCU defective (faulty power supply for the LDB (+5 VS))
Replace the BiCU.
3. PSU (PSU-A) defective (faulty power supply for the LDB, fuse defective).
Replace the PSU (PSU-A).
4. Power harness defective
Replace the harness between the BiCU and the PSU (PSU-A).

SC274-00

Error Name

Image Transfer Error

Pattern

Error Condition

The image transfer from the BiCU (image processing IC) to the LDB (special IC) did not work normally.

Major Cause

 USB cable is not connected correctly.

 LDB is defective (special IC defective).
 BiCU is defective (image processing IC defective).
 USB cable is defective.

Solution

1. USB cable not connected correctly

Inspect and reconnect the USB cable between the LDB and the BiCU, and then check if the SC
reoccurs.
2. LDB defective (special IC defective)
Replace the laser unit.
3. BiCU defective (image processing IC defective)
Replace the BiCU.
4. USB cable defective
Replace the USB cable between the LDB and the BiCU.

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 1.SC Codes

SC276-00

Error Name

Microcomputer Communication Error

Pattern

Error Condition

The control IC is not working normally.

Major Cause

LDB is defective (special IC defective, control IC defective).

Solution

1. LDB defective (special IC defective, control IC defective)

Replace the laser unit.

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1.SC Codes

SC300
SC300-00, SC301-00

Error Name

 SC300-00: Charge Corona Wire Voltage Error

 SC301-00: Charge Corona Wire Voltage Error

Pattern

Error Condition

 300-00: Charge wire voltage of "Pre-charge/C1 output (the upstream side 1st wire)" falls below the
prescribed value.
 301-00: Charge wire voltage of "Main-charge/C2 output (the downstream side 2nd and 3rd wire)"
falls below the prescribed value.

Major Cause

 Drum charge unit was not set correctly.

 Leakage occurred at some point in the circuit.
 Connector of electric signal wires (harnesses) was not connected properly.
 Electric signal wires (harnesses) are damaged.
 Drum charge wire is defective (damaged).
 Drum charge unit id defective.
 CGB power pack board is damaged.

Solution

1. Check whether the drum charge unit is installed correctly

Re-install the drum charge unit if necessary.
2. Check the location of leakage
If there is paper dust, spilled toner, etc, clean the area. If there is bending, contact, etc, repair as
necessary.
3. Check whether the connector of signal harness is connected properly
Reconnect the drum charge unit harness connector.
4. Check if the signal harness is damaged
Replace the drum charge unit harness.
5. Drum charge wire defective (damaged)
Replace the drum charge wire.
Execute "Reset Corona Wire Charger" (SP7-622-014).
6. Drum charge unit defective
Replace the drum charge unit .
56
 1.SC Codes

Execute "Reset Charger Unit" (SP7-622-012).

7. CGB power pack board damaged
Replace the CGB Power Pack (PCB1).

SC304-00

Error Name

Charge Grid Voltage Error

Pattern

Error Condition

The charge grid voltage of "Charge grid/G output" falls below the prescribed value.

Major Cause

 Drum charge unit is not set correctly.

 Leakage occurred at some point in the circuit.
 Connector of electric signal wires (harnesses) is not set properly.
 Electric signal wires (harnesses) are damaged.
 Charge grid is defective (damaged or deformed).
 Drum charge unit is defective.
 CGB power pack board is damaged.

Solution

1. Check whether the drum charge unit is installed correctly

Re-install the drum charge unit if necessary.
2. Check the location of leakage
If there is paper dust, spilled toner, etc, clean the area. If there is bending, contact, etc, repair as
necessary.
3. Check whether the connector of signal harness is connected properly
Reconnect the drum charge unit harness connector.
4. Check if the signal harness is damaged
Replace the drum charge unit harness.
5. Charge grid defective (damaged or deformed)
Replace the charge grid.
Execute "Reset Charger Grid" (SP7-622-013).
6. Drum charge unit defective
Replace the drum charge unit.
Execute "Reset Charger Unit" (SP7-622-012).
7. CGB power pack board damaged
57
1.SC Codes

Replace the CGB power pack (PCB1).

SC308-00

Error Name

Charge Wire Cleaner Position Error

Pattern

Error Condition

This error is detected when the charge wire cleaner motor (STM1) operates abnormally or the cleaning
pad HP sensor (SEN81) of the charge wire cleaner motor is defective.

Major Cause

 Drum charge unit is not set correctly.

 Gear, slider is broken.
 There is overload on the charge wire cleaner motor (deformation, obstacles, etc.).
 Cleaning pad HP sensor (SEN81) is dirty.
 Cleaning pad HP sensor (SEN81) connector is not connected properly.
 Cleaning pad HP sensor (SEN81) harness is damaged.
 Cleaning pad HP sensor (SEN81) is defective.
 Charge wire cleaner motor harness connector is not set properly.
 Cleaning pad HP sensor harness is damaged.
 Charge wire cleaner motor (STM1) is not operating normally.
 Drum charge unit is defective.

Solution

1. Check whether the drum charge unit is installed correctly

Re-install the drum charge unit if necessary.
2. Gear, slider broken
Replace the screws on the broken part, or replace the gear.
3. Overload on the charge wire cleaner motor (obstacles interfering with motor operation, unit
deformation, etc.)
Check and adjust the loading on the charge wire cleaner motor.
4. Cleaning pad HP sensor (SEN81) (photo interrupter) dirty
Clean the photo interrupter using a clean cloth or air blower.
5. Cleaning pad HP sensor (SEN81) (photo interrupter) connector not connected properly
Reconnect the photo interrupter connector.
6. Cleaning pad HP sensor (SEN81) harness damaged
Replace the cleaning pad HP sensor harness.
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 1.SC Codes

7. Cleaning pad HP sensor (SEN81) (photo interrupter) defective

Check whether the photo interrupter is installed correctly, or replace the photo interrupter (SEN81).
8. Charge wire cleaner motor harness connector not set properly
Reconnect the charge wire cleaner motor harness connector.
9. Cleaning pad HP sensor harness damaged
Replace the charge wire cleaner motor harness.
10. Charge wire cleaner motor (STM1) defective
Replace the charge wire cleaner motor (STM1)
11. Drum charge unit defective
Replace the drum charge unit.
Execute "Reset Charger Unit" (SP7-622-012).

SC316-00

Error Name

Quenching Lamp Error

Pattern

Error Condition

The potential sensor cannot detect a reading from the light reflected onto the drum by the LED.

Major Cause

 There is toner on the surface of the quenching lamp LED.

 Connector is not connected properly.
 Harness is damaged.
 LED unit is defective.

Solution

1. Check whether there is the toner on the quenching lamp LED.

Clean the surface of the quenching lamp LED using a clean cloth or vacuum cleaner.
2. Check whether the connector is connected properly.
Reconnect the connector.
3. Check if the harness is damaged.
Replace the harness.
4. Check if the LED unit is defective.
Replace the LED unit (LED array: QL PCL OT1)

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1.SC Codes

SC320-00

Error Name

Development Power Pack Output Error

Pattern

Error Condition

Development bias voltage dropped below the prescribed voltage.

Major Cause

 Leakage has occurred at some point in the circuit.

 Signal harness connector is not set properly.
 Signal harness is damaged.
 CGB power pack damaged.

Solution

1. Check the location of leakage.

f there is paper dust, spilled toner, etc, clean the area. If there is bending, contact, etc, repair as
necessary.
2. Check whether the connector of signal harness is connected properly.
Reconnect the connector.
3. Check if the signal harness is damaged.
Reconnect the connector or replace the harness.
4. Check if the CGB power pack damaged.
Replace the CGB power pack. (PCB1)

SC325-00

Error Name

Development Motor Error

Pattern

Error Condition

The machine detected malfunction of the development motor (BLM8).

Major Cause

 There is abnormal increase in development unit torque (such as overload due to bearing lock).
 The development motor being unplugged.
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 1.SC Codes

 There is abnormal increase in development driving unit torque.

 The development motor (BLM8) has failed.
 The harness is damaged.
 IOB is defective.

Solution

1. Check overload on the development unit (check if there are obstacles, bearing lock, or adherence).
2. Check whether the development motor harness connector and IOB harness connector are properly
connected.
3. Check overload on the development driving unit (check if there are obstacles or the belt/gear is
broken).
4. Replace the development motor (BLM8).
5. Replace the development motor harness (if the harness is damaged or there is pressure contact
failure).
6. Replace the IOB.

SC332-10

Error Name

Toner Supply Motor Error 1, 2: Bottle

Pattern

Error Condition

The toner bottle did not rotate correctly when supplying toner.

Major Cause

 Bottle cap is broken.

 There is large rotational load torque due to the toner bottle being set incorrectly.
 Connector not set properly.
 Harness damaged.
 Bottle cap motor (right) (BM6), bottle cap motor (left) (BM8) are defective.

Solution

1. Check if the bottle cap is broken.

Check whether the bottle cap can be released by executing "Bottle1OPEN/CLOSE" (SP2-780-001)
and "Bottle2OPEN/CLOSE" (SP2-780-002).
If not, the bottle cap is broken or the bottle cap motors are defective.
Replace the bottle cap or bottle motors.
Bottle Cap Motors (Right): BM7

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1.SC Codes

Bottle Cap Motors (Left): BM9

2. Check if the rotational load torque is large.
Execute "Bottle1OPEN/CLOSE" (SP2-780-001) and "Bottle2OPEN/CLOSE" (SP2-780-002) to
release the bottle cap, and then pull out the toner bottle.
Replace/reset the toner bottle.
Execute "TNR Motor SC cancel" (SP3-157-001).
3. Check whether the connector is properly connected.
Reconnect the connector.
4. Check if the harness is damaged.
Replace the harness.
5. Check if the bottle motors are damaged.
Execute "Bottle1OPEN/CLOSE" (SP2-780-001) and "Bottle2OPEN/CLOSE" (SP2-780-002) to
release the bottle cap, and then pull out the toner bottle.
Execute "Toner Bottle Motor1" (SP5-805-061) and "Toner Bottle Motor2" (SP5-805-062) to check
whether the bottle motors work properly.
Replace the bottle motors if necessary.
Bottle Motors (Right): BM6
Bottle Motors (Left): BM8
Execute "TNR Motor SC cancel" (SP3-157-001).

SC336-01

Error Name

Developer Set Error (K)

Pattern

Error Condition

The machine checks the development unit for the presence of developer when initializing developer.
This error is detected when the machine detects no developer.

Major Cause

 The amount of developer is very low.

 TD sensor (SEN1) connector is not set properly.
 TD sensor (SEN1) is defective.

Solution

1. Check whether the developer is set properly.

If not, remove the developer, and then set it again.
Clear the PM Counter. When the machine's front cover is closed, initialization will be performed
62
 1.SC Codes

automatically.
2. Check whether the TD sensor (SEN1) connector is properly connected.
Inspect and reconnect the TD sensor connector.
3. Replace the TD sensor (SEN1).

SC348-01

Error Name

Toner Supply Error (K)

Pattern

Error Condition

This error is detected when the machine detects toner even though there is no toner in the sub-hopper.
(This happens if the toner density is low although the sub-hopper is running.)

Major Cause

Toner supply unit is defective.

 Toner end sensor (SEN73) cleaning PET sheet is torn.
 Toner end sensor (SEN73) cleaning PET sheet is defective.
 Toner end sensor (SEN73) is defective.
 Toner feed motor (STM32) is defective.
 Toner agitator motor (STM33) is defective.

Solution

1. Replace the toner supply unit.

SC360-01

Error Name

TD Sensor Adjustment Error (K)

Pattern

Error Condition

This error is detected when the machine is unable to adjust the TD sensor output to the target voltage
when initializing developer. The target voltage to the initial developer (6wt %) is specified in SP3-030-
031 and SP3-030-041.

63
1.SC Codes

Major Cause

 TD sensor (SEN1) is not connected properly.

 Old developer is used.
 TD sensor (SEN1) is defective.
 TD sensor (SEN1) harness is damaged.
 Development unit is defective.

Solution

1. Check whether the TD sensor (SEN1) is properly connected.

Inspect and reconnect the TD sensor (SEN1) connector.
2. Check the developer.
Check whether the developer is new.
If not, remove the developer, and then set the developer again.
Clear the PM Counter. When the machine's front cover is closed, developer initialization will begin
automatically.
3. Replace the following parts (they are listed in order of priority):
1. TD sensor (SEN1)
2. TD sensor (SEN1) harness (if it is damaged)
3. Development unit

SC361-01

Error Name

TD Sensor Output Error: Upper Limit (K)

Pattern

Error Condition

This error is detected when the TD sensor (SEN1) detects that the toner density is extremely low.
This can happen when:
 Toner cannot be supplied from the toner bottle.
 Toner cannot be supplied from the sub-hopper.
 Toner density is detected falsely.

Major Cause

 TD sensor (SEN1) is not connected properly.

 Old developer is used.
 TD sensor (SEN1) is defective.
 TD sensor (SEN1) harness is damaged.

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 1.SC Codes

 Toner supply unit is defective.

 Development unit is defective.

Solution

1. Check whether the TD sensor (SEN1) is properly connected.

Inspect and reconnect the TD sensor (SEN1) connector.
2. Replace the following parts (they are listed in order of priority):
1. Developer
2. TD sensor (SEN1)
3. TD sensor (SEN1) harness (if it is damaged)
4. Toner supply unit
5. Development unit

SC362-01

Error Name

TD Sensor Output Error: Lower Limit (K)

Pattern

Error Condition

This error is detected when the TD sensor (SEN1) detects that the toner density is extremely high.

Major Cause

 TD sensor (SEN1) is not connected properly.

 Old developer is used.
 TD sensor (SEN1) defective.
 TD sensor (SEN1) harness damaged.
 Toner supply unit defective.
 Development unit defective.

Solution

1. Check whether the TD sensor (SEN1) is properly connected.

Inspect and reconnect the TD sensor (SEN1) connector.
2. Replace the following parts (they are listed in order of priority):
1. Developer
2. TD sensor (SEN1)
3. TD sensor (SEN1) harness (if it is damaged)
4. Toner supply unit
5. Development unit

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1.SC Codes

SC370-00

Error Name

ID Sensor Calibration Error

Pattern

Error Condition

This error is detected when the machine is unable to adjust the ID sensor (SEN92) output within the
prescribed range when performing process control.
The maximum value of the range is specified using SP3-320-013, and the minimum value of the range
is specified using SP3-320-014.

Major Cause

 The image transfer belt is wavy, or there is belt skew.

 ID sensor (SEN92) is defective.

Solution

1. Check if there is abnormality on the image transfer belt.

If so, repair or replace the image transfer belt, and then perform process control.
2. Replace the ID sensor (SEN92).

SC371-00

Error Name

ID Sensor Output Error: Background Area Output

Pattern

Error Condition

This error is detected when the ID sensor does not light up during the output check performed before ID
sensor calibration.

Major Cause

 ID sensor (SEN92) is not connected properly.

 ID sensor (SEN92) is defective.
 ID sensor (SEN92) harness is damaged.

Solution

1. Check whether the ID sensor (SEN92) is properly connected.

66
 1.SC Codes

Inspect and reconnect the ID sensor (SEN92) connector.

2. Replace the ID sensor (SEN92).
3. Replace the ID sensor (SEN92) harness if it is damaged.

SC373-01, SC374-01

Error Name

 373-01: ID Sensor Pattern Density High Error (K)

 374-01: ID Sensor Pattern Density Low Error (K)

Pattern

Error Condition

 373-01: This error is detected when the amount of toner on the image transfer belt when
transferring an ID pattern (half-tone) during printing is greater than the threshold value (equivalent
to a solid fill image).
 374-01: This error is detected when the amount of toner on the image transfer belt when
transferring an ID pattern (half-tone) during printing is lower than the threshold value (equivalent to
a non-image).

Major Cause

 There are foreign particles on the surface of the ID sensor (SEN92).

 ID sensor (SEN92) is not connected properly.
 Image transfer belt is wavy, or there is belt skew.
 ID sensor (SEN92) is defective.
 ID sensor (SEN92) harness is damaged.
 Parts of the toner supply unit are defective.
 A number of abnormalities are detected from the ITB unit.

Solution

1. Check the surface of the ID sensor

Remove the ITB unit. Check if there is foreign objects, such as paper, on the surface of the ID
sensor. Then perform process control.
2. Check whether the ID sensor (SEN92) is properly connected.
Inspect and reconnect the ID sensor (SEN92) connector.
3. Check the image transfer belt
Remove the ITB unit. Check if there are abnormalities on the image transfer belt. Repair or replace
the image transfer belt if necessary, and then perform process control (SP3-011-002).
4. Replace the ID sensor (SEN92).
5. Replace the ID sensor (SEN92) harness if it is damaged.
67
1.SC Codes

6. Replace the toner supply unit.

7. Replace the ITB unit.

SC381-01

Error Name

Potential Sensor Output High Error (K)

Pattern

Error Condition

The voltage detected by the potential sensor during the reading of a non-image area on the drum is too
high.

Major Cause

 Potential sensor (SEN5) is dirty (foreign objects, such as toner, entering the probe window).
 Potential sensor is defective.

Solution

1. Check if the potential sensor (SEN5) is dirty.

Use a blower brush to clean the potential sensor (SEN5).
Turn the main power of the machine OFF and then ON, and then perform process control.
2. Replace the potential sensor (SEN5).

SC382-01

Error Name

Potential Sensor Output Low Error (K)

Pattern

Error Condition

The voltage detected by the potential sensor during reading of a non-image area on the drum is too low.

Major Cause

 Potential sensor (SEN5) is not connected properly.

 Potential sensor is defective.
 Potential sensor (SEN5) harness is damaged.

68
 1.SC Codes

Solution

1. Check whether the potential sensor (SEN5) is properly connected.

Inspect and reconnect the potential sensor (SEN5) connector.
2. Replace the potential sensor (SEN5).
3. Replace the potential sensor (SEN5) harness if it is damaged.

SC395-00

Error Name

Drum Motor Error

Pattern

Error Condition

An error signal was detected from the drum motor (BLM1).

Motor Lock Signal Criteria:
 Rpm of the motor deviates from the target value by more than ±6.25%: not the rated rotation.
 Rpm of the motor deviates from the target value by less than ±6.25%: rated rotation.

Major Cause

 There is excessive torque on the drum (overload due to the cleaning blade getting caught).
 Drum motor connector is not connected.
 Drum motor (BLM1) is defective.
 Harness is damaged.
 IOB is defective.

Solution

1. Check where the abnormal increase in torque on the drum has occurred.
This may be caused by overload due to the cleaning blade getting caught.)
2. Check whether the drum motor connector harness and the IOB connector harness are properly
connected.
3. Replace the drum motor (BLM1).
4. Replace the drum motor harness (if the harness is damaged or there is pressure contact failure).
5. Replace the IOB.

69
1.SC Codes

SC400
SC412-11

Error Name

Exposure Potential: Vpl Adjustment Error (K)

Pattern

Error Condition

This SC is detected when the targeted halftone pattern cannot be reached during process control.

Major Cause

 Density is uneven in low humidity (closed space).

 Drum deterioration
 PCDU deterioration
 Fusing exhaust filter is dirty.

Solution

1. Perform troubleshooting for uneven density in low humidity (closed space).

2. Replace the drum.
3. Replace the PCDU.
4. Replace the fusing exhaust filters.

SC440-01

Error Name

Image Transfer Error Detection (Leak)

Pattern

Error Condition

This SC occurs when there is image transfer power pack output leakage.

Major Cause

 Image transfer roller has worn out.

 Image transfer belt is scratched, dirty, or the belt broken.
 Image transfer roller is defective (foreign particles on it, dirty).
 Image transfer roller and are not properly connected.
 IOB connection failure
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 1.SC Codes

 Scratches on the surface of the drum

 Image transfer power pack harness is defective.
 Image transfer power pack board error
 IOB harness is defective.
 IOB is defective.

Solution

1. Check if there image transfer belt is dirty or scratched, and check if it is broken.
 If the belt is damaged, replace it.
 If it is dirty, clean the belt.
2. Check if there are foreign particles on the image transfer roller, and if it is dirty.
If so. clean it.
3. Check the harness between the image transfer roller and image transfer power pack (connector
loose or disconnected).
4. Check the IOB harness (connector loose or disconnected).
5. Check if there are scratches on the surface of the drum.
If so, replace the drum.
6. Replace the image transfer power pack harness.
7. Replace the image transfer power pack.
8. Replace the IOB harness.
9. Replace the IOB.

SC440-11

Error Name

Image Transfer Error Detection (Low Output)

Pattern

Error Condition

The image transfer voltage is abnormal (not outputted).

Major Cause

 Input harness to the image transfer power pack not properly connected, or disconnected.
 Input harness to the image transfer power pack is defective.
 IOB harness not properly connected, or disconnected.
 IOB harness is defective.
 Image transfer power pack board is defective.
 IOB is defective.

71
1.SC Codes

Solution

1. Check the harness between the image transfer power pack and the image transfer roller
(connector loose or disconnected).
2. Replace the image transfer power pack harness.
3. Check the IOB harness (connector loose or disconnected).
4. Replace the IOB harness.
5. Replace the image transfer power pack board.
6. Replace the IOB.

SC446-00

Error Name

Transport Belt Motor Error

Pattern

Error Condition

An error signal was detected from the transport belt motor (BLM5).
Motor Lock Signal Criteria:
 Rpm of the motor deviates from the target value by more than ±6.25%: not the rated rotation.
 Rpm of the motor deviates from the target value by less than ±6.25%: rated rotation.

Major Cause

 There is excessive torque on the ITB unit.

 Motor connector is disconnected.
 Transport belt motor (BLM5) is defective.
 Harness is broken.
 IOB is defective.

Solution

1. Check if the ITB unit is overloaded (foreign objects, plate caught or not in proper contact).
2. Check the connector of the transport belt motor and the harness of the IOB connector (connector
loose or disconnected)
3. Replace the transport belt motor (BLM5).
4. Replace the harness of transport belt motor (harness broken, not welded).
5. Replace the IOB.

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 1.SC Codes

SC450-01

Error Name

Paper Transfer Roller Unit Error Detection (Leak)

Pattern

Error Condition

Output of transfer power pack is abnormal (discharge current is leaking).

Major Cause

 Paper transfer bias roller (repulsion roller) is worn out.

 Image transfer belt is scratched, dirty, or broken.
 There are foreign particles on the paper transfer bias roller (repulsion roller), or it is dirty.
 Paper transfer bias roller (repulsion roller) and transfer power pack are not properly connected.
 IOB is not properly connected.
 Paper transfer roller is defective.
 Harness connected to the transfer power pack is defective.
 Transfer power pack board is defective.
 Harness connected to the IOB is defective.
 IOB is defective.

Solution

1. Check if the image transfer belt is scratched or dirty, and if it is broken.

 If it is scratched or dirty, replace the belt.
 If it is dirty, clean the belt.
2. Check the paper transfer bias roller (repulsion roller).
If there are foreign objects on the roller or it is dirty, clean the roller.
3. Check the harness between the transfer power pack and the paper transfer bias roller (repulsion
roller) (connector loose or disconnected)
4. Check the harness of the IOB (connector loose or disconnected)
5. Check the paper transfer roller.
If there are foreign objects on the roller or it is dirty, clean the roller.
If there are scratches on the roller, replace it.
6. Replace the transfer power pack harness.
7. Replace the transfer power pack board.
8. Replace the IOB harness.
9. Replace the IOB.

73
1.SC Codes

SC450-11

Error Name

Paper Transfer Roller Unit Error Detection (Low Output)

Pattern

Error Condition

The output from the transfer power pack is abnormal. (not outputted).

Major Cause

 Input harness to the transfer power pack is not properly connected.

 IOB harness is not properly connected.
 Power is not properly supplied to the paper transfer bias roller.
 Input harness to the transfer power pack is defective
 IOB harness is defective.
 Transfer power pack board is defective.
 IOB is defective.

Solution

1. Check the harness between the transfer power pack and the paper transfer bias roller (connector
loose or disconnected)
2. Check the harness of the IOB (connector loose or disconnected).
3. Check the power supply plate of the paper transfer bias roller (screw loose or deformed).
If necessary, replace the plate.
4. Replace the harness between the transfer power pack and the paper transfer bias roller.
5. Replace the IOB harness.
6. Replace the transfer power pack board.
7. Replace the IOB.

SC460-01

Error Name

AC Power Pack (D) (Voltage Leak)

Pattern

Error Condition

The output from the AC Power Pack (D) is abnormal (discharge current is leaking).

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 1.SC Codes

Major Cause

 Separation charger is defective.

 Power is not properly supplied to the paper transfer roller unit.
 AC power pack (D) harness is not properly connected.
 AC power pack (D) harness is defective.
 AC power pack (D) is defective.
 DRB harness is not properly connected.
 DRB harness is defective
 IOB harness is not properly connected.
 IOB harness is defective.
 DRB is defective.
 IOB is defective.

Solution

1. Check if the separation charger is dirty. Check if the screw of the power supply plate is loose or if
the plate is deformed.
 If the separation charger is dirty, clean it.
 If the screw of the power supply plate is loose, tighten the screw tightly.
 If the power supply plate of the separation charger is deformed, replace the separation
charger.
2. Check if the power supply plate on the rear side of the paper transfer roller unit is dirty or
deformed.
 If the power supply plate is dirty, clean the power supply plate.
 If the power supply plate is deformed, replace the paper transfer roller unit.
3. Check the harness between the AC power pack (D) and the power supply unit of the drawer unit
(connector loose or disconnected)
4. Replace the harness of the AC power pack (D).
5. Replace the AC power pack (D) board.
6. Check the harness of the DRB. (connector loose or disconnected)
7. Replace the harness of the DRB.
8. Check the harness of the IOB (connector loose or disconnected)
9. Replace the harness of the IOB.
10. Replace the DRB.
11. Replace the IOB.

SC465-00

Error Name

PTR Motor Error

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1.SC Codes

Pattern

Error Condition

An error signal was detected from the PTR motor (BLM6).

Motor Lock Signal Criteria:
 Rpm of the motor deviates from the target value by more than ±6.25%: not the rated rotation.
 Rpm of the motor deviates from the target value by less than ±6.25%: rated rotation.

Major Cause

 There is excessive torque on the paper transfer roller unit (such as overload due to locked bearing)
 Motor connector is disconnected.
 PTR motor (BLM6) is defective.
 Harness is broken.
 IOB is defective.

Solution

1. Check if the paper transfer roller unit is overloaded (foreign objects in the unit, bearing locked or
stuck).
2. Check the connector of the PTR motor and the harness of the IOB connector (connector floating or
disconnected)
3. Replace the PTR motor (BLM6) .
4. Replace the harness of the PTR motor (BLM6). (if it is broken, or welding is defective)
5. Replace the IOB.

SC466-00

Error Name

Paper Transfer Roller Separation Error

Pattern

Error Condition

Paper transfer roller unit cannot contact/separate even though the PTR separation motor (STM3) is
rotating.

Major Cause

 If contact/separation is possible:
 PTR separation sensor (SEN82) is defective.
 PTR separation sensor (SEN82) harness is not connected properly.

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 1.SC Codes

 PTR separation sensor (SEN82) harness is defective.

 PTR separation sensor (SEN82) is defective.
 If contact/separation is not possible:
 Harness between the PTR separation sensor (STM3) and TDRB is not properly connected.
 Harness between the PTR separation sensor (STM3) and TDRB is defective.
 PTR separation motor (STM3) is defective.
 Harness between the TDRB and IOB is not properly connected.
 Harness (drawer) between the TDRB and IOB is defective.
 TDRB is defective.
 IOB is defective.

Solution

1. Enter the SP mode, and execute SP5-805-077 Paper Transfer Contact Motor.
 If contact/separation is possible:
Sensor is not connected properly, or sensor is defective. Go to Step 2.
 If contact/separation is not possible:
Motor or harness is defective. Go to Step 5.
2. Check if there are foreign object on the PTR separation sensor (SEN82), or if it is dirty.
If so, clean the sensor.
3. Check the harness between the PTR separation sensor (SEN82) and the TDRB. (connector loose
or disconnected)
4. Replace the harness between the PTR separation sensor (SEN82) and the TDRB.
5. Replace the PTR separation sensor (SEN82).
6. Check the harness between the PTR separation motor (STM3) and the TDRB. (connector loose or
disconnected)
7. Replace the harness between the PTR separation motor (STM3) and the TDRB.
8. Replace the PTR separation motor (STM3).
9. Check the harness between the TDRB and the IOB. (connector loose or disconnected)
10. Replace the harness (drawer) between the TDRB and IOB.
11. Replace the TDRB.
12. Replace the IOB.

SC471-01

Error Name

Belt Position Ready Timeout

Pattern

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1.SC Codes

Error Condition

Image transfer belt shifted out of position when running.

Major Cause

 Image transfer belt is worn out (stretched or distorted)

 There is increased load on the belt due to fault or defect in units adjacent to the image transfer belt.
 Steering control unit is defective (wire disconnected or parts deformed).
 Electrical components are defective:
 Belt centering motor (STM2)
 Belt centering roller HP sensor (SEN3)
 Belt centering sensor (SEN96)
 Error occurred in the ITB Unit.

Solution

1. Perform the procedure in ITB Centering: SC471-03, -04, -05, -06 (ITB Position Errors).
If the SC reoccurs go on to Steps 2 to 5.
2. Resolve excess load of units adjacent to the image transfer belt (drum, PTR unit, ITB cleaning
unit).
3. Replace the steering control.
4. Replace the electrical components.
 Belt centering motor (STM2)
 Belt centering roller HP sensor (SEN3)
 Belt centering sensor (SEN96)
5. Replace the ITB Unit.

SC471-02

Error Name

Steering Control Homing Error

Pattern

Error Condition

Steering control cannot be initialized.

Major Cause

 Steering control unit is defective (wire disconnected or mechanical parts deformed).

 Electrical components defective
 Belt centering motor (STM2)
 Belt centering roller HP sensor (SEN3)
78
 1.SC Codes

 Error occurred in the ITB Unit.

Solution

1. Remove the ITB unit, and check the steering control unit.
If a wire is disconnected, connect it again.
If mechanical parts are deformed, replace them.
2. Replace the electrical components.
 Belt centering motor (STM2)
 Belt centering roller HP sensor (SEN3)
3. Replace the ITB Unit.

SC471-04, 05

Error Name

 471-04: Image Transfer Belt Position Error 2

 471-05: Image Transfer Belt Position Error 3

Pattern

Error Condition

 471-04: This SC occurs when the image transfer belt shifts too much to the front side of the
machine.
 471-05: This SC occurs when the image transfer belt shifts too much to the rear side of the
machine.

Major Cause

 Image transfer belt is worn out (stretched or distorted)

 There is increased load on the belt due to fault or defect in units adjacent to the image transfer belt.
 Steering control unit is defective (wire disconnected or parts deformed).
 Electrical components are defective:
 Belt centering motor (STM2)
 Belt centering roller HP sensor (SEN3)
 Belt centering sensor (SEN96)
 Error occurred in the ITB Unit.

Solution

1. Perform the procedure in ITB Centering: SC471-03, -04, -05, -06 (ITB Position Errors).
If the SC reoccurs go on to Steps 2 to 5.
2. Resolve excess load of units adjacent to the image transfer belt (drum, PTR unit, ITB cleaning
unit).

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1.SC Codes

3. Remove ITB Unit, and check the steering control unit.

If a wire is disconnected, connect it again.
If mechanical parts are deformed, replace them.
4. Replace the electrical components.
 Belt centering motor (STM2)
 Belt centering roller HP sensor (SEN3)
 Belt centering sensor (SEN96)
5. Replace the ITB Unit.

SC471-06

Error Name

Belt Centering Sensor Error

Pattern

Error Condition

The output signal of Belt Centering Sensor is below the prescribed value.

Major Cause

 Image transfer belt is not in the correct position.

 When SC 471-04 or -05 occurred, the power is turned on/off by mistake and the belt position
shifted further than normal.
 Belt centering sensor (SEN96) is loose or disconnected.
 Belt centering sensor (SEN96) is defective.

Solution

1. Perform the procedure in ITB Centering: SC471-03, -04, -05, -06 (ITB Position Errors).
If the SC reoccurs go on to Steps 2 and 3.
2. Reconnect the belt centering sensor (SEN96).
3. Replace the belt centering sensor (SEN96).

SC480-00

Error Name

Drum Cleaning Motor Error

Pattern

80
 1.SC Codes

Error Condition

An error occurs with the drum cleaning motor (BLM2).

 Mask time at start-up: 1000 ± 20 (msec)
 Detection time during rated rotation: 1000 ± 20 (msec)
 Sampling times: 100 ± 20 (msec/times)
 SC level (Stop method): immediate stop

Major Cause

 There is excessive torque on the drum cleaning unit (such as overload due to locked bearing).
 Motor connector is disconnected.
 Drum cleaning motor (BLM2) is defective.
 Harness is broken.
 IOB is defective.

Solution

1. Check if the drum cleaning unit is overloaded. (foreign objects in the unit, bearing locked or stuck)
2. Check the connector of development motor and the harness of the IOB connector (connector
floating or disconnected)
3. Replace the drum cleaning motor (BLM2).
4. Replace the harness of the drum cleaning motor.
5. Replace the IOB.

SC485-00

Error Name

Waste Toner Collection Motor Error

Pattern

Error Condition

An error occurs with the waste toner collection motor (BLM4).

 Mask time at start-up: 1000 ± 20 (msec)
 Detection time during rated rotation: 1000 ± 20 (msec)
 Sampling time: 100 ± 20 (msec/times)
 SC level (stop method): immediate stop

Major Cause

 There is excessive torque on the drum cleaning unit (such as overload due to locked bearing).
 Motor connector is disconnected.
 Waste toner collection motor (BLM4) is defective.
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1.SC Codes

 Harness is broken.
 IOB is defective.

Solution

1. Check if the waste toner unit is overloaded (foreign objects in the unit, bearing locked or stuck).
2. Check the connector of the waste toner collection motor and the harness of the IOB connector
(connector floating or disconnected)
3. Replace the waste toner collection motor (BLM4).
4. Replace the harness of the waste toner collection motor.
5. Replace the IOB.

SC486-00

Error Name

Waste Toner Bottle Motor Error

Pattern

Error Condition

Waste toner bottle motor (BLM3) does not move after start up signal is sent

Major Cause

 Harness between the waste toner bottle motor (BLM3) and IOB is disconnected.
 Harness between the waste toner bottle motor (BLM3) and IOB is defective.
 Waste toner bottle motor (BLM3) is defective.
 IOB is defective.

Solution

1. Enter the SP mode, and execute SP5-805-067 (Toner Collection Bottle Motor).
2. Check the harness between the waste toner bottle motor (BLM3) and IOB (connector is loose or
disconnected).
3. Replace the harness between the waste toner bottle motor (BLM3) and IOB.
4. Replace the waste toner bottle motor (BLM3).
5. Replace the IOB.

SC488-00

Error Name

Waste Toner Transport Error

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 1.SC Codes

Pattern

Error Condition

This SC occurs when the waste toner lock sensor (SEN91) does not detect rotation of its feeler.

Major Cause

 If the waste toner transport path cannot be turned by hand:

 Belt in waste toner transport unit defective
 Waste toner transport path has problems.
 Filters for the cooling fans are dirty.
 If the waste toner transport path can be turned by hand:
 Waste toner lock sensor (SEN91) is defective.
 Shielding plate of the torque limiter of the waste toner transport unit is defective.
 Harness between the waste toner lock sensor (SEN91) and the IOB is not properly connected.
 Waste toner lock sensor (SEN91) is defective.
 Harness between the waste toner lock sensor (SEN91) and the IOB is defective.
 IOB is defective.

Solution

1. Rotate the waste toner collection motor by hand, and see if the belt moves along with it.
 If not, go to Step 2.
 If yes, go to Step 5.
2. Check if the belt of the waste toner transport unit is set properly, and whether it is damaged.
If so, replace the belt.
3. Replace the waste toner transport unit.
It could be that the waste toner transport coil is blocked and the waste toner cannot be transported.
In such a case, replace the waste toner transport unit.
*1 The drive from the old unit can be used on the new unit.
*2 Because waste toner may be stuck in the path, replace all the following: drum cleaning unit, ITB
cleaning unit, and PTR Unit.
4. Clean the air intake fans (Front/Center/Rear).
This SC occurs when the fans fail to cool down the unit sufficiently, and the temperature in the unit
rises. Clean the the filters of the three fan (front/center/rear).
5. Check if there are foreign objects on the waste toner lock sensor (SEN91) or if the sensor is dirty.
If so, clean the sensor.
6. Check if the shielding plate of the torque limiter of the waste toner transport unit is dirty.
 If so, clean it.
 If the shielding plate is missing, replace the torque limiter.
7. Check the harness between the waste toner lock sensor (SEN91) and the IOB. (connector loose or
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1.SC Codes

disconnected)
8. Replace the waste toner lock sensor (SEN91).
9. Replace the harness between the waste toner lock sensor (SEN91) and the IOB.
10. Replace the IOB.

SC497-00

Error Name

PCDU Temperature/Humidity Sensor Error (PCU)

Pattern

Error Condition

This SC occurs under one of the following conditions:

 Temperature: Detected to be 62.4°C or higher, or -11.4°C or lower.
 Humidity: Detected to be 100% or higher.

Major Cause

 PCDU temperature/humidity sensor (SEN83) is not properly connected.

 PCDU temperature/humidity sensor (SEN83) is defective.
 PCDU temperature/humidity sensor (SEN83) harness is damaged.

Solution

1. Reconnect the PCDU temperature/humidity sensor (SEN83), and check if the SC recurs.
2. Replace the PCDU temperature/humidity sensor (SEN83).
3. Replace the PCDU temperature/humidity sensor (SEN83) harness.

SC498-00

Error Name

PCDU Temperature/Humidity Sensor Error (Main Unit)

Pattern

Error Condition

This SC occurs under one of the following conditions:

 Temperature: Detected to be 62.4°C or higher, or -11.4°C or lower.
 Humidity: Detected to be 100% or higher.

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 1.SC Codes

Major Cause

 PCDU temperature/humidity sensor (SEN83) is not properly connected.

 PCDU temperature/humidity sensor (SEN83) is defective.
 PCDU temperature/humidity sensor (SEN83) harness is damaged.

Solution

1. Reconnect the PCDU temperature/humidity sensor (SEN83), and check if the SC recurs.
2. Replace the PCDU temperature/humidity sensor (SEN83).
3. Replace the PCDU temperature/humidity sensor (SEN83) harness.

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1.SC Codes

SC500
SC501-01

Error Name

Tray 1 Bottom Plate Lift Error

Pattern

Error Condition

An error is detected when lifting the Tray 1 bottom plate.

Major Cause

 Bottom plate is stuck.

 Connector is not connected properly.
 Pickup roller lift sensor (Tray 1) (SEN35) is damaged.
 Pickup roller solenoid (Tray 1) (SOL1) is damaged.
 Tray lift motor (Tray 1) (BM1) is damaged.
 Harnesses are damaged.
 RYB, IOB are defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if the Tray 1 bottom plate moves.
2. Check the connectors of the harnesses related to upper limit detection (pickup roller lift sensor
(Tray 1) (SEN35) / pickup roller solenoid (Tray 1) (SOL1)).
Reconnect the connectors.
3. Check the electrical components related to upper limit detection (pickup roller lift sensor (Tray 1)
(SEN35) / pickup roller solenoid (Tray 1) (SOL1)/ tray lift motor (Tray 1) (BM1))
If they are defective, replace the components.
4. Check the harnesses (pickup roller lift sensor (Tray 1) (SEN35) / pickup roller solenoid (Tray 1)
(SOL1)).
If the harnesses are defective, replace the harnesses.
5. Replace the RYB.
6. Replace the IOB.

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 1.SC Codes

SC501-02

Error Name

Tray 1 Bottom Plate Lowering Error

Pattern

Error Condition

An error is detected when lowering the Tray 1 bottom plate (three times consecutively).

Major Cause

 Bottom plate is stuck.

 Connector is not connected properly.
 Pickup roller lift sensor (Tray 1) (SEN35) is damaged.
 Pickup roller solenoid (Tray 1) (SOL1) is damaged.
 Tray lift motor (Tray 1) (BM1) is damaged.
 Harnesses are damaged.
 RYB, IOB are defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if the Tray 1 bottom plate moves.
2. Check the connectors of the harnesses related to upper limit detection (pickup roller lift sensor
(Tray 1) (SEN35) / pickup roller solenoid (Tray 1) (SOL1)).
Reconnect the connectors.
3. Check the electrical components related to upper limit detection (pickup roller lift sensor (Tray 1)
(SEN35) / pickup roller solenoid (Tray 1) (SOL1) / tray lift motor (Tray 1) (BM1))
If they are defective, replace the components.
4. Check the harnesses (pickup roller lift sensor (Tray 1) (SEN35) / pickup roller solenoid (Tray 1)
(SOL1)).
If the harnesses are defective, replace the harnesses.
5. Replace the RYB.
6. Replace the IOB.

SC501-03

Error Name

Tray 1 Lower Limit Detection Error

87
1.SC Codes

Pattern

Error Condition

An error is detected while the Tray 1 is lowering (three times consecutively).

Major Cause

 Bottom plate is stuck.

 Connector is not connected properly.
 Lower limit sensor (SEN40) is damaged.
 Tray lift motor (Tray 1) (BM1) is damaged.
 Harnesses are damaged.
 RYB, IOB are defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if the Tray 1 bottom plate moves.
2. Check the connectors of the harnesses related to lower limit detection (lower limit sensor (SEN40) /
pickup roller solenoid).
Reconnect the connectors.
3. Check the electrical components related to lower limit detection (lower limit sensor (SEN40) / tray
lift motor (Tray 1) (BM1)
If they are defective, replace the components.
4. Check the harness of the lower limit sensor (SEN40).
If the harness is defective, replace it.
5. Replace the RYB.
6. Replace the IOB.

SC501-04

Error Name

Tray 1 Lift Motor Overload Error

Pattern

Error Condition

Wire overload is detected because the bottom plate is stuck when Tray 1 is lifting (three times
consecutively).

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 1.SC Codes

Major Cause

 Bottom plate is stuck.

 Connector is not connected properly.
 Tray lift motor (Tray 1) (BM1) is damaged.
 RYB, IOB are defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if the Tray 1 bottom plate moves.
2. Check the connectors of the harnesses related to tray lift.
Reconnect the connectors.
3. Check the electrical components related to tray lift (tray lift motor (Tray 1) (BM1)).
If they are defective, replace the components.
4. Replace the RYB.
5. Replace the IOB.

SC501-05

Error Name

Tray 1 HP Sensor Error

Pattern

Error Condition

Tray 1 HP sensor fails to detect.

Major Cause

 Rear fence is stuck or damaged.

 Harnesses are not connected properly, or are damaged.
 Rear fence HP sensor (SEN38) is damaged.
 Rear fence motor (BM4) is damaged.
 RYB, IOB are defective.

Solution

1. Check if the Tray 1 rear fence moves. (Check if there are foreign objects obstructing it)
2. Reconnect the harnesses near the rear fence HP sensor.
3. Replace the harnesses.
4. Replace the rear fence HP sensor (SEN38).
5. Replace the rear fence motor.
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1.SC Codes

6. Replace the RYB.

7. Replace the IOB.

SC501-06

Error Name

Tray 1 Left Tray Paper End Sensor Error

Pattern

Error Condition

Tray 1 left tray paper end sensor fails to detect.

Major Cause

 Rear fence is stuck or damaged.

 Harnesses are not connected properly, or are damaged.
 Left tray paper end sensor (SEN39) is damaged.
 Rear fence motor (BM4) is damaged.
 RYB, IOB are defective.

Solution

1. Check if the Tray 1 rear fence moves. (Check if there are foreign objects obstructing it)
2. Reconnect the harnesses near the left tray paper end sensor (SEN39).
3. Replace the harnesses.
4. Replace the left tray paper end sensor (SEN39).
5. Replace the rear fence motor (BM4).
6. Replace the RYB.
7. Replace the IOB.

SC502-01

Error Name

Tray 2 Bottom Plate Lift Error

Pattern

Error Condition

An error is detected when lifting the Tray 2 bottom plate.

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 1.SC Codes

Major Cause

 Bottom plate is stuck.

 Connector is not connected properly.
 Pickup roller lift sensor (Tray 2) (SEN36) is damaged.
 Pickup roller solenoid (Tray 2) (SOL2) is damaged.
 Tray lift motor (Tray 2) (BM2) is damaged.
 Harnesses are damaged.
 RYB, IOB are defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if the Tray 2 bottom plate moves.
2. Check the connectors of the harnesses related to upper limit detection (pickup roller lift sensor
(Tray 2) (SEN36) / pickup roller solenoid (Tray 2) (SOL2)) .
Reconnect the connectors.
3. Check the electrical components related to upper limit detection (pickup roller lift sensor (Tray 2)
(SEN36) / pickup roller solenoid (Tray 2) (SOL2) / tray lift motor (Tray 2) (BM2)).
If they are defective, replace the components.
4. Check the harnesses (pickup roller lift sensor (Tray 2) (SEN36) / pickup roller solenoid (Tray 2)
(SOL2)).
If the harnesses are defective, replace the harnesses.
5. Replace the RYB.
6. Replace the IOB.

SC502-02

Error Name

Tray 2 Bottom Plate Lowering Error

Pattern

Error Condition

An error is detected when lowering Tray 2 (three times consecutively).

Major Cause

 Bottom plate is stuck.

 Connector is not connected properly.
 Pickup roller lift sensor (Tray 2) (SEN36) is damaged.

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1.SC Codes

 Pickup roller solenoid (Tray 2) (SOL2) is damaged.

 Tray lift motor (Tray 2) (BM2) is damaged.
 Harnesses are damaged.
 RYB, IOB are defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if the Tray 2 bottom plate moves.
2. Check the connectors of the harnesses related to upper limit detection (pickup roller lift sensor
(Tray 2) (SEN36) / pickup roller solenoid (Tray 2) (SOL2)).
Reconnect the connectors.
3. Check the electrical components related to upper limit detection (pickup roller lift sensor (Tray 2)
(SEN36) / pickup roller solenoid (Tray 2) (SOL2) / tray lift motor (Tray 2) (BM2)).
If they are defective, replace the components.
4. Check the harnesses (pickup roller lift sensor (Tray 2) (SEN36) / pickup roller solenoid (Tray 2)
(SOL2)).
If the harnesses are defective, replace the harnesses.
5. Replace the RYB.
6. Replace the IOB.

SC503-01

Error Name

Tray 3 Bottom Plate Lift Error

Pattern

Error Condition

An error is detected when lifting Tray 3 (three times consecutively).

Major Cause

 Bottom plate is stuck.

 Connector is not connected properly.
 Pickup roller lift sensor (Tray 3) (SEN37) is damaged.
 Pickup roller solenoid (Tray 3) (SOL3) is damaged.
 Tray lift motor (Tray 3) (BM3) is damaged.
 Harnesses are damaged.
 RYB, IOB are defective.

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 1.SC Codes

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if the Tray 3 bottom plate moves.
2. Check the connectors of the harnesses related to upper limit detection (pickup roller lift sensor
(Tray 3) (SEN37) / pickup roller solenoid (Tray 3) (SOL3)).
Reconnect the connectors.
3. Check the electrical components related to upper limit detection (pickup roller lift sensor (Tray
3) (SEN37) / pickup roller solenoid (Tray 3) (SOL3) / tray lift motor (Tray 3) (BM3)).
If they are defective, replace the components.
4. Check the harnesses (pickup roller lift sensor (Tray 3) (SEN37) / pickup roller solenoid (Tray 3)
(SOL3)).
If the harnesses are defective, replace the harnesses.
5. Replace the RYB.
6. Replace the IOB.

SC503-02

Error Name

Tray 3 Bottom Plate Lowering Error

Pattern

Error Condition

An error is detected when Tray 3 is lowering (three times consecutively).

Major Cause

 Bottom plate is stuck.

 Connector is not connected properly.
 Pickup roller lift sensor (Tray 3) (SEN37) is damaged.
 Pickup roller solenoid (Tray 3) (SOL3) is damaged.
 Tray lift motor (Tray 3) (BM3) is damaged.
 Harnesses are damaged.
 RYB, IOB are defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if the Tray 3 bottom plate moves.

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1.SC Codes

2. Check the connectors of the harnesses related to upper limit detection (pickup roller lift sensor
(Tray 3) (SEN37) / pickup roller solenoid (Tray 3) (SOL3)).
Reconnect the connectors.
3. Check the electrical components related to upper limit detection (pickup roller lift sensor (Tray 3)
(SEN37) / pickup roller solenoid (Tray 3) (SOL3) / tray lift motor (Tray 3) (BM3)).
If they are defective, replace the components.
4. Check the harnesses (pickup roller lift sensor (Tray 3) (SEN37) / pickup roller solenoid (Tray 3)
(SOL3)).
If the harnesses are defective, replace the harnesses.
5. Replace the RYB.
6. Replace the IOB.

SC504-01

Error Name

A4 LCT Tray 1 Upper Limit Detection Error

Pattern

Error Condition

During tray initialization, the upper limit sensor fails to detect before the tray is lifted (the pick-up
solenoid is off) (five times consecutively).

Major Cause

 Power of downstream unit is not turned on.

 Pick-up solenoid (Tray 3) (SOL3) is defective or not connected properly.
 Pickup roller lift sensor (Tray 3) (SEN37) is defective or not connected properly.
 Harnesses are damaged.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses related to upper limit detection (pickup roller lift sensor
(Tray 3) (SEN37 / pickup roller solenoid (Tray 3) (SOL3)).
Reconnect the connectors.
2. Check the electrical components related to upper limit detection (pickup roller lift sensor (Tray
3) (SEN37 / pickup roller solenoid (Tray 3) (SOL3) / tray lift motor (Tray 3) (BM3).
If they are defective, replace the components.
3. Check the harnesses (pickup roller lift sensor (Tray 3) (SEN37 / pickup roller solenoid (Tray 3)
(SOL3)).
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 1.SC Codes

If the harnesses are defective, replace the harnesses.

4. Replace the main PCB, and then turn the main power off and on.

SC504-02

Error Name

A4 LCT Tray 1 Tray Lift Timeout Error

Pattern

Error Condition

During tray initialization, the upper limit sensor fails to detect after the tray bottom plate was lifted for a
prescribed time.

Major Cause

 Power of downstream unit is not turned on.

 Lift motor is defective or not connected properly.
 Upper limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if paper is loaded correctly in the tray.
If not, reload correctly.
2. Check the connectors of the harnesses related to excessive lifting of bottom plate (lift motor, upper
limit sensor).
Reconnect the connectors.
3. Check the electrical components related to excessive lifting of bottom plate (lift motor, upper limit
sensor).
If they are defective, replace the components.
4. Check the mechanical components related to excessive lifting of bottom plate (bottom plate /
interference of the paper height sensor and feeler)
5. Check the harnesses (lift motor, upper limit sensor).
If the harnesses are defective, replace the harnesses.
6. Replace the main PCB, and then turn the main power off and on.

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1.SC Codes

SC504-11

Error Name

A3 LCT Tray 1 Upper Limit Detection Error

Pattern

Error Condition

The upper limit sensor fails to detect before the tray was lifted at tray initialization (three times
consecutively).

Major Cause

 Power of downstream unit is not turned on.

 Pick-up solenoid is defective or not connected properly.
 Upper limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses related to upper limit detection (upper limit sensor /pick-up
solenoid).
Reconnect the connectors.
2. Check the electrical components related to upper limit detection (upper limit sensor /pick-up
solenoid).
If they are defective, replace the components.
3. Check the harnesses (upper limit sensor /pick-up solenoid).
If the harnesses are defective, replace the harnesses.
4. Replace the main PCB, and then turn the main power off and on.

SC504-12

Error Name

A3 LCT Tray 1 Tray Lift Timeout Error

Pattern

96
 1.SC Codes

Error Condition

During tray initialization, the upper limit sensor fails to detect when the tray bottom plate was lifted for a
prescribed period of time.

Major Cause

 Power of downstream unit is not turned on.

 Lift motor is defective or not connected properly.
 Upper limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if paper is loaded correctly in the tray.
If not, reload correctly.
2. Check the connectors of the harnesses related to excessive lifting of bottom plate (lift motor / upper
limit sensor).
Reconnect the connectors.
3. Check the electrical components related to excessive lifting of bottom plate (lift motor / upper limit
sensor).
If they are defective, replace the components.
4. Check the mechanical components related to excessive lifting of bottom plate (lift motor / upper
limit sensor).
If they are defective, replace the components.
5. Check the harnesses (lift motor / upper limit sensor).
If the harnesses are defective, replace the harnesses.
6. Replace the main PCB, and then turn the main power off and on.

SC504-16

Error Name

A3 LCT Tray 1 Front Blower Fan Error

Pattern

Error Condition

While the front blower fan is turned on, the signal check detected fan rotation to be abnormal.

97
1.SC Codes

Major Cause

 Power of downstream unit is not turned on.

 Front blower fan is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses (blower fan).
Reconnect the connectors.
2. Check if the blower fan is dirty.
Clean the fan, and turn the main power OFF and then ON.
3. Check the blower fan.
If it is defective, replace it.
4. Check the harnesses (blower fan).
If the harnesses are defective, replace the harnesses.
5. Replace the main PCB, and then turn the main power off and on.

SC504-17

Error Name

A3 LCT Tray 1 Rear Blower Fan Error

Pattern

Error Condition

While the rear blower fan is turned on, the signal check detected fan rotation to be abnormal.

Major Cause

 Power of downstream unit is not turned on.

 Rear blower fan is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses (blower fan).
Reconnect the connectors.
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 1.SC Codes

2. Check if the blower fan is dirty.

Clean the fan, and turn the main power OFF and then ON.
3. Check the blower fan.
If it is defective, replace it.
4. Check the harnesses (blower fan).
If the harnesses are defective, replace the harnesses.
5. Replace the main PCB, and then turn the main power off and on.

SC504-22

Error Name

Vacuum Feed LCIT 1 Tray 1 Tray Lift Timeout

Pattern

Error Condition

When Vacuum Feed Banner Sheet Tray is Not Installed

 During tray initialization, the upper limit sensor 2 fails to detect after the tray bottom plate has been
lifted for a prescribed time (five times consecutively).
When Vacuum Feed Banner Sheet Tray is Installed
 During tray initialization, the upper limit sensor 2 fails to detect after the tray bottom plate has been
lifted for a prescribed time (five times consecutively).

Major Cause

When Vacuum Feed Banner Sheet Tray is Not Installed

 Power of downstream unit is not turned on.
 Lift motor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 Lower limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.
 Upper limit sensor 1 is defective or not connected properly.
 Upper limit sensor 2 is defective or not connected properly.
When Vacuum Feed Banner Sheet Tray is Installed
 Power of downstream unit is not turned on.
 Lift motor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 PCB is defective.
 Upper limit sensor 1 is defective or not connected properly.

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1.SC Codes

 Upper limit sensor 2 is defective or not connected properly.

 Harnesses are damaged.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harness of the lift motor.
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check connectors of the harnesses of the tray lift unit (lower limit sensor / paper height middle
sensor / upper limit sensors 1, 2)
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the electrical components of the tray lift unit. (lift motor/Lower limit sensor / paper height
middle sensor / upper limit sensors 1, 2)
If they are defective, replace them. Turn the main power OFF and then ON.
4. Check the harnesses (lift motor/Lower limit sensor / paper height middle sensor / upper limit sensor
2)
If the harnesses are defective, replace the harnesses.
5. Check the mechanical components of the tray lift unit. (such as bottom plate / wire / pulley / feeler).
If they are defective, replace them. Turn the main power OFF and then ON.
6. Replace the main PCB.

SC504-23

Error Name

Vacuum Feed LCIT 1 Tray 1 Lowering Timeout Error

Pattern

Error Condition

When Vacuum Feed Banner Sheet Tray is Not Installed

 During tray initialization, the upper limit sensor 2 remains on after the tray bottom plate has been
lowered for a prescribed time)
 Upper limit sensor 2, lower limit sensor, and the paper height middle sensor fail to detect (tray
bottom plate is not lowered).
When Vacuum Feed Banner Sheet Tray is Installed
 During tray initialization, the upper limit sensor 2 remains on after the tray bottom plate has been
lowered for a prescribed time)
 Upper limit sensor 2, and the paper height middle sensor fail to detect (tray bottom plate is not
lowered).

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 1.SC Codes

Major Cause

When Vacuum Feed Banner Sheet Tray is Not Installed

 Power of downstream unit is not turned on.
 Lift motor is defective or not connected properly.
 Lower limit sensor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.
 Upper limit sensor 2 is defective or not connected properly.
When Vacuum Feed Banner Sheet Tray is Installed
 Power of downstream unit is not turned on.
 Lift motor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 PCB is defective.
 Upper limit sensor 2 is defective or not connected properly.
 Harnesses are damaged.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harness of the lift motor.
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check connectors of the harnesses of the tray lift unit (lower limit sensor / paper height middle
sensor / upper limit sensor 2)
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the electrical components of the tray lift unit. (lift motor/Lower limit sensor / paper height
middle sensor / upper limit sensor 2)
If they are defective, replace them. Turn the main power OFF and then ON.
4. Check the harnesses (lift motor/Lower limit sensor / paper height middle sensor / upper limit sensor
2)
If the harnesses are defective, replace the harnesses.
5. Check the mechanical components of the tray lift unit. (such as bottom plate / wire / pulley / feeler).
If they are defective, replace them. Turn the main power OFF and then ON.
6. Replace the main PCB.

SC504-24

Error Name

Vacuum Feed LCIT 1 Tray 1 Paper Overload Error

101
1.SC Codes

Pattern

Error Condition

When Vacuum Feed Banner Sheet Tray is Not Installed

 During tray initialization, the upper limit sensor 2 and the paper height middle sensor remain on
after a prescribed time (five times consecutively).
When Vacuum Feed Banner Sheet Tray is Installed
Each of the following conditions is detected five times consecutively.
 During tray initialization, the upper limit sensor 2 and the paper height middle sensor remain on,
and the lift motor lowers, but the upper limit sensor 2 remains on after a prescribed time.
 Lift motor does not rise to the upper limit within the prescribed time.

Major Cause

When Vacuum Feed Banner Sheet Tray is Not Installed

 Power of downstream unit is not turned on.
 Tray is overloaded.
 Lower limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.
 Upper limit sensor 2 is defective or not connected properly.
When Vacuum Feed Banner Sheet Tray is Installed
 Power of downstream unit is not turned on.
 Tray is overloaded.
 PCB is defective.
 Upper limit sensor 2 is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 Harnesses are damaged.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if the tray is overloaded.
If so, set the paper correctly.
2. Check connectors of the harnesses related to load detection (lower limit sensor / paper height
middle sensor / upper limit sensor 2)
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the electrical components related to load detection (lower limit sensor / paper height middle
sensor / upper limit sensor 2)
If they are defective, replace them. Turn the main power OFF and then ON.
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 1.SC Codes

4. Check the harnesses (lift motor/Lower limit sensor / paper height middle sensor / upper limit sensor
2)
If the harnesses are defective, replace the harnesses.
5. Replace the main PCB.

SC504-25

Error Name

Vacuum Feed LCIT 1 Tray 1 Bottom Plate Lift Error

Pattern

Error Condition

Upper limit sensor detected that the bottom plate was lifted too much when paper is set.

Major Cause

 Power of downstream unit is not turned on.

 Tray is overloaded.
 Paper feed belt unit is not set, or not set properly.
 Lower limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.
 Upper limit sensor 1 is defective or not connected properly
 Upper limit sensor 2 is defective or not connected properly.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if the tray is overloaded.
If so, set the paper correctly.
2. Check the paper feed belt unit.
Set the unit correctly, and turn the main power OFF and then ON.
3. Check the connectors of the harnesses related to excessive lifting of the bottom plate (lower limit
sensor / paper height middle sensor / upper limit sensors 1, 2)
Reconnect the connectors. Turn the main power OFF and then ON.
4. Check the electrical components related to excessive lifting of the bottom plate (lower limit sensor /
paper height middle sensor / upper limit sensors 1, 2)
If they are defective, replace them. Turn the main power OFF and then ON.
5. Check the harnesses (lower limit sensor / paper height middle sensor / upper limit sensors 1, 2)
If the harnesses are defective, replace the harnesses.
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1.SC Codes

6. Check the mechanical components related to excessive lifting of the bottom plate (tray bottom
plate / lift motor / feeler)
If they are defective, replace them. Turn the main power OFF and then ON.
7. Replace the main PCB.

SC504-26 to 31

Error Name

 504-26: Vacuum Feed LCIT 1 Tray 1 Front Side Fan Error

 504-27: Vacuum Feed LCIT 1 Tray 1 Rear Side Fan Error
 504-28: Vacuum Feed LCIT 1Tray 1 Float Fan Error
 504-29: Vacuum Feed LCIT 1 Tray 1 Separation Fan Error
 504-30: Vacuum Feed LCIT 1 Tray 1 Suction Fan 1 Error
 504-31: Vacuum Feed LCIT 1 Tray 1 Suction Fan 2 Error

Pattern

Error Condition

A rotation error was detected from the following fans:

 504-26: Front side fan
 504-27: Rear side fan
 504-28: Float fan
 504-29: Separation fan
 504-30: Suction fan 1
 504-31: Suction fan 2

Major Cause

 Power of downstream unit is not turned on.

 Fan is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses.
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check if the fans are dirty.
Clean the fans. Turn the main power OFF and then ON.
3. Check the fans.
104
 1.SC Codes

If they are defective, replace them. Turn the main power OFF and then ON.
4. Check the harnesses.
If they are defective, replace them. Turn the main power OFF and then ON.
5. Replace the main PCB.

SC504-32

Error Name

Vacuum Feed LCIT 1 Tray 1 Sub Paper Remaining Sensor or Lower Limit Sensor Error

Pattern

Error Condition

During tray initialization, both the lower limit sensor and the paper height middle sensor remained on for
a prescribed time.

Major Cause

 Power of downstream unit is not turned on.

 Lower limit sensor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connector of the paper height middle sensor harness.
Reconnect the connector. Turn the main power OFF and then ON.
2. Check the lower limit sensor and paper height middle sensor.
If they are defective, replace them. Turn the main power OFF and then ON.
3. Check the harnesses of the lower limit sensor and paper height middle sensor.
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
4. Check the mechanical components of the tray lift unit (tray bottom plate / wire / pulley / feeler)
If they are defective, replace them. Turn the main power OFF and then ON.
5. Replace the main PCB.

SC504-34

Error Name

Vacuum Feed LCIT 1 Tray 1 Belt Unit Set Error

105
1.SC Codes

Pattern

Error Condition

When tray set is detected, the paper feed belt is not set.

Major Cause

 Power of downstream unit is not turned on.

 Paper feed belt unit is not set, or not set properly.
 Connector of the paper feed belt unit is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the paper feed belt unit.
Set the unit correctly, and turn the main power OFF and then ON.
2. Check the connectors of the harnesses of the belt unit.
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the harnesses.
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
4. Replace the main PCB.

SC504-35

Error Name

Vacuum Feed LCIT 1 Tray 1 Return Fan Error

Pattern

Error Condition

An abnormal signal is detected when the return fan rotates.

Major Cause

 Power of downstream unit is not turned on.

 Return fan is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

106
 1.SC Codes

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connector of the harness.
Reconnect the connector. Turn the main power OFF and then ON.
2. Check if the fan is dirty.
Clean the fan. Turn the main power OFF and then ON.
3. Check the fan.
If it is defective, replace it. Turn the main power OFF and then ON.
4. Check the harness.
If it is defective, replace it. Turn the main power OFF and then ON.
5. Replace the main PCB.

SC505-01

Error Name

A4 LCT Tray 2 Upper Limit Detection Error

Pattern

Error Condition

During tray initialization, the upper limit sensor fails to detect before the tray is lifted (the pick-up
solenoid is off) (five times consecutively).

Major Cause

 Power of downstream unit is not turned on.

 Pick-up solenoid is defective or not connected properly.
 Upper limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses related to upper limit detection (upper limit sensor / pickup
roller solenoid).
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check the electrical components related to upper limit detection (upper limit sensor / pickup roller
solenoid).

107
1.SC Codes

If they are defective, replace the components. Turn the main power OFF and then ON.
3. Check the harnesses (upper limit sensor / pickup roller solenoid).
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
4. Replace the main PCB. Turn the main power OFF and then ON.

SC505-02

Error Name

A4 LCT Tray 2 Timeout Error

Pattern

Error Condition

During tray initialization, the upper limit sensor fails to detect after the tray bottom plate was lifted for a
prescribed time.

Major Cause

 Power of downstream unit is not turned on.

 Lift motor is defective or not connected properly.
 Upper limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if paper is loaded correctly in the tray.
If not, reload correctly.
2. Check the connectors of the harnesses related to excessive lifting of bottom plate (lift motor, upper
limit sensor).
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the electrical components related to excessive lifting of bottom plate (lift motor, upper limit
sensor).
If they are defective, replace the components. Turn the main power OFF and then ON.
4. Check the mechanical components related to excessive lifting of bottom plate (bottom plate /
interference of the paper height sensor and feeler)
If they are defective, replace the components. Turn the main power OFF and then ON.
5. Check the harnesses (lift motor, upper limit sensor).
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
6. Replace the main PCB. Turn the main power OFF and then ON.
108
 1.SC Codes

SC505-11

Error Name

A3 LCT Tray 2 Upper Limit Detection Error

Pattern

Error Condition

The upper limit sensor fails to detect before the tray was lifted at tray initialization (the pick-up solenoid
is off) (three times consecutively).

Major Cause

 Power of downstream unit is not turned on.

 Pick-up solenoid is defective or not connected properly.
 Upper limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses related to upper limit detection (upper limit sensor /pick-up
solenoid).
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check the electrical components related to upper limit detection (upper limit sensor /pick-up
solenoid).
If they are defective, replace the components. Turn the main power OFF and then ON.
3. Check the harnesses (upper limit sensor /pick-up solenoid).
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
4. Replace the main PCB. Turn the main power OFF and then ON.

SC505-12

Error Name

A3 LCT Tray 2 Timeout Error

Pattern

109
1.SC Codes

Error Condition

During tray initialization, the upper limit sensor fails to detect when the tray bottom plate was lifted for a
prescribed period of time.

Major Cause

 Power of downstream unit is not turned on.

 Lift motor is defective or not connected properly.
 Upper limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if paper is loaded correctly in the tray.
If not, reload correctly.
2. Check the connectors of the harnesses related to excessive lifting of bottom plate (lift motor / upper
limit sensor).
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the electrical components related to excessive lifting of bottom plate (lift motor / upper limit
sensor).
If they are defective, replace the components. Turn the main power OFF and then ON.
4. Check the mechanical components related to excessive lifting of bottom plate (tray bottom plate /
interference between the paper height sensor and the feeler)
If they are defective, replace the components. Turn the main power OFF and then ON.
5. Check the harnesses (lift motor / upper limit sensor).
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
6. Replace the main PCB. Turn the main power OFF and then ON.

SC505-16

Error Name

A3 LCT Tray 2 Front Blower Fan Error

Pattern

Error Condition

While the front blower fan is turned on, the signal check detected fan rotation to be abnormal.

110
 1.SC Codes

Major Cause

 Power of downstream unit is not turned on.

 Front blower fan is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses (blower fan).
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check if the blower fan is dirty.
Clean the fan, and turn the main power OFF and then ON.
3. Check the blower fan.
If it is defective, replace it. Turn the main power OFF and then ON.
4. Check the harnesses (blower fan).
If the harnesses are defective, replace the harnesses.
5. Replace the main PCB, and turn the main power OFF and then ON.

SC505-17

Error Name

A3 LCT Tray 2 Rear Blower Fan Error

Pattern

Error Condition

While the rear blower fan is turned on, the signal check detected fan rotation to be abnormal.

Major Cause

 Power of downstream unit is not turned on.

 Rear blower fan is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses (blower fan).
Reconnect the connectors. Turn the main power OFF and then ON.
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1.SC Codes

2. Check if the blower fan is dirty.

Clean the fan, and turn the main power OFF and then ON.
3. Check the blower fan.
If it is defective, replace it. Turn the main power OFF and then ON.
4. Check the harnesses (blower fan).
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
5. Replace the main PCB. Turn the main power OFF and then ON.

SC505-22

Error Name

Vacuum Feed LCIT 1 Tray 2 Tray Lift Timeout

Pattern

Error Condition

When Vacuum Feed Banner Sheet Tray is Not Installed

 During tray initialization, the upper limit sensor 2 fails to detect after the tray bottom plate has been
lifted for a prescribed time (five times consecutively).
When Vacuum Feed Banner Sheet Tray is Installed
 During tray initialization, the upper limit sensor 2 fails to detect after the tray bottom plate has been
lifted for a prescribed time (five times consecutively).

Major Cause

When Vacuum Feed Banner Sheet Tray is Not Installed

 Power of downstream unit is not turned on.
 Lift motor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 Lower limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.
 Upper limit sensor 1 is defective or not connected properly.
 Upper limit sensor 2 is defective or not connected properly.
When Vacuum Feed Banner Sheet Tray is Installed
 Power of downstream unit is not turned on.
 Lift motor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 PCB is defective.
 Upper limit sensor 1 is defective or not connected properly.

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 1.SC Codes

 Upper limit sensor 2 is defective or not connected properly.

 Harnesses are damaged.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harness of the lift motor.
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check connectors of the harnesses of the tray lift unit (lower limit sensor / paper height middle
sensor / upper limit sensors 1, 2)
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the electrical components of the tray lift unit. (lift motor/Lower limit sensor / paper height
middle sensor / upper limit sensors 1, 2)
If they are defective, replace them. Turn the main power OFF and then ON.
4. Check the harnesses (lift motor/Lower limit sensor / paper height middle sensor / upper limit sensor
2)
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
5. Check the mechanical components of the tray lift unit. (such as bottom plate / wire / pulley / feeler).
If they are defective, replace them. Turn the main power OFF and then ON.
6. Replace the main PCB.

SC505-23

Error Name

Vacuum Feed LCIT 1 Tray 2 Lowering Timeout

Pattern

Error Condition

When Vacuum Feed Banner Sheet Tray is Not Installed

 During tray initialization, the upper limit sensor 2 remains on after the tray bottom plate has been
lowered for a prescribed time)
 Upper limit sensor 2, lower limit sensor, and the paper height middle sensor fail to detect (tray
bottom plate is not lowered).
When Vacuum Feed Banner Sheet Tray is Installed
 During tray initialization, the upper limit sensor 2 remains on after the tray bottom plate has been
lowered for a prescribed time)
 Upper limit sensor 2, and the paper height middle sensor fail to detect (tray bottom plate is not
lowered).

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1.SC Codes

Major Cause

When Vacuum Feed Banner Sheet Tray is Not Installed

 Power of downstream unit is not turned on.
 Lift motor is defective or not connected properly.
 Lower limit sensor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.
 Upper limit sensor 2 is defective or not connected properly.
When Vacuum Feed Banner Sheet Tray is Installed
 Power of downstream unit is not turned on.
 Lift motor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 PCB is defective.
 Upper limit sensor 2 is defective or not connected properly.
 Harnesses are damaged.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harness of the lift motor.
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check connectors of the harnesses of the tray lift unit (lower limit sensor / paper height middle
sensor / upper limit sensor 2)
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the electrical components of the tray lift unit. (lift motor/Lower limit sensor / paper height
middle sensor / upper limit sensor 2)
If they are defective, replace them. Turn the main power OFF and then ON.
4. Check the harnesses (lift motor/Lower limit sensor / paper height middle sensor / upper limit sensor
2)
If the harnesses are defective, replace the harnesses.
5. Check the mechanical components of the tray lift unit. (such as bottom plate / wire / pulley / feeler).
If they are defective, replace them. Turn the main power OFF and then ON.
6. Replace the main PCB.

SC505-24

Error Name

Vacuum Feed LCIT 1 Tray 2 Paper Overload Error

114
 1.SC Codes

Pattern

Error Condition

When Vacuum Feed Banner Sheet Tray is Not Installed

 During tray initialization, the upper limit sensor 2 and the paper height middle sensor remain on
after a prescribed time (five times consecutively).
When Vacuum Feed Banner Sheet Tray is Installed
Each of the following conditions is detected five times consecutively.
 During tray initialization, the upper limit sensor 2 and the paper height middle sensor remain on,
and the lift motor lowers, but the upper limit sensor 2 remains on after a prescribed time.
 Lift motor does not rise to the upper limit within the prescribed time.

Major Cause

When Vacuum Feed Banner Sheet Tray is Not Installed

 Power of downstream unit is not turned on.
 Tray is overloaded.
 Lower limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.
 Upper limit sensor 2 is defective or not connected properly.
When Vacuum Feed Banner Sheet Tray is Installed
 Power of downstream unit is not turned on.
 Tray is overloaded.
 PCB is defective.
 Upper limit sensor 2 is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 Harnesses are damaged.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if the tray is overloaded.
If so, set the paper correctly.
2. Check the connectors of the harnesses related to load detection (lower limit sensor / paper height
middle sensor / upper limit sensor 2)
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the electrical components related to load detection (lower limit sensor / paper height middle
sensor / upper limit sensor 2)
If they are defective, replace them. Turn the main power OFF and then ON.
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1.SC Codes

4. Check the harnesses (lift motor/Lower limit sensor / paper height middle sensor / upper limit sensor
2)
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
5. Replace the main PCB. Turn the main power OFF and then ON.

SC505-25

Error Name

Vacuum Feed LCIT 1: Tray 2 Bottom Plate Lift Error

Pattern

Error Condition

Upper limit sensor detected that the bottom plate was lifted too much when paper is set.

Major Cause

 Power of downstream unit is not turned on.

 Tray is overloaded.
 Paper feed belt unit is not set, or not set properly.
 Upper limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.
 Upper limit sensor 1 is defective or not connected properly
 Upper limit sensor 2 is defective or not connected properly.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if the tray is overloaded.
If so, set the paper correctly.
2. Check the paper feed belt unit.
Set the unit correctly, and turn the main power OFF and then ON.
3. Check the connectors of the harnesses related to excessive lifting of the bottom plate (lower limit
sensor / paper height middle sensor / upper limit sensors 1, 2)
Reconnect the connectors. Turn the main power OFF and then ON.
4. Check the electrical components related to excessive lifting of the bottom plate (lower limit sensor /
paper height middle sensor / upper limit sensors 1, 2)
If they are defective, replace them. Turn the main power OFF and then ON.
5. Check the harnesses (lower limit sensor / paper height middle sensor / upper limit sensors 1, 2)
If the harnesses are defective, replace the harnesses.
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 1.SC Codes

6. Check the mechanical components related to excessive lifting of the bottom plate (tray bottom
plate / lift motor / feeler)
If they are defective, replace them. Turn the main power OFF and then ON.
7. Replace the main PCB.

SC505-26 to 31

Error Name

 505-26: Vacuum Feed LCIT 1 Tray 2 Front Side Fan Error

 505-27: Vacuum Feed LCIT 1 Tray 2 Rear Side Fan Error
 505-28: Vacuum Feed LCIT 1Tray 2 Float Fan Error
 505-29: Vacuum Feed LCIT 1 Tray 2 Separation Fan Error
 505-30: Vacuum Feed LCIT 1 Tray 2 Suction Fan 1 Error
 505-31: Vacuum Feed LCIT 1 Tray 2 Suction Fan 2 Error

Pattern

Error Condition

A rotation error was detected from the following fans:

 505-26: Front side fan
 505-27: Rear side fan
 505-28: Float fan
 505-29: Separation fan
 505-30: Suction fan 1
 505-31: Suction fan 2

Major Cause

 Power of downstream unit is not turned on.

 Fan is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses.
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check if the fans are dirty.
Clean the fans. Turn the main power OFF and then ON.
3. Check the fans.
117
1.SC Codes

If they are defective, replace them. Turn the main power OFF and then ON.
4. Check the harnesses.
If they are defective, replace them. Turn the main power OFF and then ON.
5. Replace the main PCB.

SC505-32

Error Name

Vacuum Feed LCIT 1 Tray 2 Sub Paper Remaining Sensor or Lower Limit Sensor Error

Pattern

Error Condition

During tray initialization, both the lower limit sensor and the paper height middle sensor remained on for
a prescribed time.

Major Cause

 Power of downstream unit is not turned on.

 Lower limit sensor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connector of the paper height middle sensor harness.
Reconnect the connector. Turn the main power OFF and then ON.
2. Check the lower limit sensor and paper height middle sensor.
If they are defective, replace them. Turn the main power OFF and then ON.
3. Check the harnesses of the lower limit sensor and paper height middle sensor.
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
4. Check the mechanical components of the tray lift unit (tray bottom plate / wire / pulley / feeler)
If they are defective, replace them. Turn the main power OFF and then ON.
5. Replace the main PCB.

SC505-34

Error Name

Vacuum Feed LCIT 1 Tray 2 Belt Unit Set Error

118
 1.SC Codes

Pattern

Error Condition

When tray set is detected, the paper feed belt is not set.

Major Cause

 Power of downstream unit is not turned on.

 Paper feed belt unit is not set, or not set properly.
 Connector of the paper feed belt unit is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the paper feed belt unit.
Set the unit correctly, and turn the main power OFF and then ON.
2. Check the connectors of the harnesses of the belt unit.
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the harnesses.
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
4. Replace the main PCB.

SC505-35

Error Name

Vacuum Feed LCIT 1 Tray 2 Return Fan Error

Pattern

Error Condition

An abnormal signal is detected when the return fan rotates.

Major Cause

 Power of downstream unit is not turned on.

 Return fan is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

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1.SC Codes

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connector of the harness.
Reconnect the connector. Turn the main power OFF and then ON.
2. Check if the fan is dirty.
Clean the fan. Turn the main power OFF and then ON.
3. Check the fan.
If it is defective, replace it. Turn the main power OFF and then ON.
4. Check the harness.
If it is defective, replace it. Turn the main power OFF and then ON.
5. Replace the main PCB.

SC506-01

Error Name

A4 LCT Tray 3 Upper Limit Detection Error

Pattern

Error Condition

During tray initialization, the upper limit sensor fails to detect before the tray is lifted (the pick-up
solenoid is off) (five times consecutively).

Major Cause

 Power of downstream unit is not turned on.

 Pick-up solenoid is defective or not connected properly.
 Upper limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses related to upper limit detection (upper limit sensor / pickup
roller solenoid).
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check the electrical components related to upper limit detection (upper limit sensor / pickup roller
solenoid).

120
 1.SC Codes

If they are defective, replace the components.Turn the main power OFF and then ON.
3. Check the harnesses (upper limit sensor / pickup roller solenoid).
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
4. Replace the main PCB. Turn the main power OFF and then ON.

SC506-02

Error Name

A4 LCT Tray 3 Timeout Error

Pattern

Error Condition

During tray initialization, the upper limit sensor fails to detect after the tray bottom plate was lifted for a
prescribed time.

Major Cause

 Power of downstream unit is not turned on.

 Lift motor is defective or not connected properly.
 Upper limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if paper is loaded correctly in the tray.
If not, reload correctly.
2. Check the connectors of the harnesses related to excessive lifting of bottom plate (lift motor, upper
limit sensor).
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the electrical components related to excessive lifting of bottom plate (lift motor, upper limit
sensor).
If they are defective, replace the components. Turn the main power OFF and then ON.
4. Check the mechanical components related to excessive lifting of bottom plate (bottom plate /
interference of the paper height sensor and feeler)
If they are defective, replace the components. Turn the main power OFF and then ON.
5. Check the harnesses (lift motor, upper limit sensor).
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
6. Replace the main PCB. Turn the main power OFF and then ON.
121
1.SC Codes

SC506-11

Error Name

A3 LCT Tray 3 Upper Limit Detection Error

Pattern

Error Condition

The upper limit sensor fails to detect before the tray was lifted at tray initialization (the pick-up solenoid
is off) (three times consecutively).

Major Cause

 Power of downstream unit is not turned on.

 Pick-up solenoid is defective or not connected properly.
 Upper limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses related to upper limit detection (upper limit sensor /pick-up
solenoid).
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check the electrical components related to upper limit detection (upper limit sensor /pick-up
solenoid).
If they are defective, replace the components. Turn the main power OFF and then ON.
3. Check the harnesses (upper limit sensor /pick-up solenoid).
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
4. Replace the main PCB. Turn the main power OFF and then ON.

SC506-12

Error Name

A3 LCT Tray 3 Timeout Error

Pattern

122
 1.SC Codes

Error Condition

During tray initialization, the upper limit sensor fails to detect when the tray bottom plate was lifted for a
prescribed period of time.

Major Cause

 Power of downstream unit is not turned on.

 Lift motor is defective or not connected properly.
 Upper limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if paper is loaded correctly in the tray.
If not, reload correctly.
2. Check the connectors of the harnesses related to excessive lifting of bottom plate (lift motor / upper
limit sensor).
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the electrical components related to excessive lifting of bottom plate (lift motor / upper limit
sensor).
If they are defective, replace the components. Turn the main power OFF and then ON.
4. Check the mechanical components related to excessive lifting of bottom plate (tray bottom plate /
interference between the paper height sensor and the feeler)
If they are defective, replace the components. Turn the main power OFF and then ON.
5. Check the harnesses (lift motor / upper limit sensor).
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
6. Replace the main PCB. Turn the main power OFF and then ON.

SC506-16

Error Name

A3 LCT Tray 3 Front Blower Fan Error

Pattern

Error Condition

While the front blower fan is turned on, the signal check detected fan rotation to be abnormal.

123
1.SC Codes

Major Cause

 Power of downstream unit is not turned on.

 Front blower fan is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses (blower fan).
Reconnect the connectors. Turn the main power OFF and the ON.
2. Check if the blower fan is dirty.
Clean the fan, and turn the main power OFF and then ON.
3. Check the blower fan.
If it is defective, replace it. Turn the main power OFF and the ON.
4. Check the harnesses (blower fan).
If the harnesses are defective, replace the harnesses. Turn the main power OFF and the ON.
5. Replace the main PCB. Turn the main power OFF and the ON.

SC506-17

Error Name

A3 LCT Tray 3 Rear Blower Fan Error

Pattern

Error Condition

While the rear blower fan is turned on, the signal check detected fan rotation to be abnormal.

Major Cause

 Power of downstream unit is not turned on.

 Rear blower fan is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses (blower fan).
Reconnect the connectors. Turn the main power OFF and then ON.
124
 1.SC Codes

2. Check if the blower fan is dirty.

Clean the fan, and turn the main power OFF and then ON.
3. Check the blower fan.
If it is defective, replace it. Turn the main power OFF and then ON.
4. Check the harnesses (blower fan).
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
5. Replace the main PCB. Turn the main power OFF and then ON.

Error Condition

While the rear blower fan is on, the revolution detection signal from the fan is abnormal.

Major Cause

 Downstream unit off

 Rear blower fan error/connector disconnected
 The harness related to the components above broken
 PCB defective

Solution

For checking the sensor or actuator error, not only visually confirmation but also Input/Output Check are
needed.
1. Check the connector connection of the harness. (blower fan)
If it is not connected correctly, reconnect the connector, and then turn the main power off and on.
2. Check the condition of the blower fan.
If the blower fan is not in good condition, clean the blower fan, and then turn the main power off
and on.
3. Check the movement of the blower fan.
If the component is not good, replace the component, and then turn the main power off and on.
4. Check the condition of the harness. (blower fan)
If the component is not good, replace the component, and then turn the main power off and on.
5. Replace main PCB, and then turn the main power off and on.

SC506-22

Error Name

Vacuum Feed LCIT 2 Tray 1 Lifting Timeout

Pattern

Error Condition

When Vacuum Feed Banner Sheet Tray is Not Installed

125
1.SC Codes

 During tray initialization, the upper limit sensor 2 fails to detect after the tray bottom plate has been
lifted for a prescribed time (five times consecutively).
When Vacuum Feed Banner Sheet Tray is Installed
 During tray initialization, the upper limit sensor 2 fails to detect after the tray bottom plate has been
lifted for a prescribed time (five times consecutively).

Major Cause

When Vacuum Feed Banner Sheet Tray is Not Installed

 Power of downstream unit is not turned on.
 Lift motor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 Lower limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.
 Upper limit sensor 1 is defective or not connected properly.
 Upper limit sensor 2 is defective or not connected properly.
When Vacuum Feed Banner Sheet Tray is Installed
 Power of downstream unit is not turned on.
 Lift motor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 PCB is defective.
 Upper limit sensor 1 is defective or not connected properly.
 Upper limit sensor 2 is defective or not connected properly.
 Harnesses are damaged.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harness of the lift motor.
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check connectors of the harnesses of the tray lift unit (lower limit sensor / paper height middle
sensor / upper limit sensors 1, 2)
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the electrical components of the tray lift unit. (lift motor/ lower limit sensor / paper height
middle sensor / upper limit sensors 1, 2)
If they are defective, replace them. Turn the main power OFF and then ON.
4. Check the harnesses (lift motor/Lower limit sensor / paper height middle sensor / upper limit sensor
2)
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
5. Check the mechanical components of the tray lift unit. (such as bottom plate / wire / pulley / feeler).
126
 1.SC Codes

If they are defective, replace them. Turn the main power OFF and then ON.
6. Replace the main PCB.

SC506-23

Error Name

Vacuum Feed LCIT 2 Tray 1 Lowering Timeout

Pattern

Error Condition

When Vacuum Feed Banner Sheet Tray is Not Installed

 During tray initialization, the upper limit sensor 2 remains on after the tray bottom plate has been
lowered for a prescribed time)
 Upper limit sensor 2, lower limit sensor, and the paper height middle sensor fail to detect (tray
bottom plate is not lowered).
When Vacuum Feed Banner Sheet Tray is Installed
 During tray initialization, the upper limit sensor 2 remains on after the tray bottom plate has been
lowered for a prescribed time)
 Upper limit sensor 2, and the paper height middle sensor fail to detect (tray bottom plate is not
lowered).

Major Cause

When Vacuum Feed Banner Sheet Tray is Not Installed

 Power of downstream unit is not turned on.
 Lift motor is defective or not connected properly.
 Lower limit sensor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.
 Upper limit sensor 2 is defective or not connected properly.
When Vacuum Feed Banner Sheet Tray is Installed
 Power of downstream unit is not turned on.
 Lift motor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 PCB is defective.
 Upper limit sensor 2 is defective or not connected properly.
 Harnesses are damaged.

127
1.SC Codes

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harness of the lift motor.
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check connectors of the harnesses of the tray lift unit (lower limit sensor / paper height middle
sensor / upper limit sensor 2)
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the electrical components of the tray lift unit. (lift motor/ lower limit sensor / paper height
middle sensor / upper limit sensor 2)
If they are defective, replace them. Turn the main power OFF and then ON.
4. Check the harnesses (lift motor/ lower limit sensor / paper height middle sensor / upper limit sensor
2)
If the harnesses are defective, replace the harnesses.
5. Check the mechanical components of the tray lift unit. (such as bottom plate / wire / pulley / feeler).
If they are defective, replace them. Turn the main power OFF and then ON.
6. Replace the main PCB.

SC506-24

Error Name

Vacuum Feed LCIT 2 Tray 1 Paper Overload Error

Pattern

Error Condition

When Vacuum Feed Banner Sheet Tray is Not Installed

 During tray initialization, the upper limit sensor 2 and the paper height middle sensor remain on
after a prescribed time (five times consecutively).
When Vacuum Feed Banner Sheet Tray is Installed
Each of the following conditions is detected five times consecutively.
 During tray initialization, the upper limit sensor 2 and the paper height middle sensor remain on,
and the lift motor lowers, but the upper limit sensor 2 remains on after a prescribed time.
 Lift motor does not rise to the upper limit within the prescribed time.

Major Cause

When Vacuum Feed Banner Sheet Tray is Not Installed

 Power of downstream unit is not turned on.
 Tray is overloaded.

128
 1.SC Codes

 Lower limit sensor is defective or not connected properly.

 Harnesses are damaged.
 PCB is defective.
 Upper limit sensor 2 is defective or not connected properly.
When Vacuum Feed Banner Sheet Tray is Installed
 Power of downstream unit is not turned on.
 Tray is overloaded.
 PCB is defective.
 Upper limit sensor 2 is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 Harnesses are damaged.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if the tray is overloaded.
If so, set the paper correctly.
2. Check the connectors of the harnesses related to load detection (lower limit sensor / paper height
middle sensor / upper limit sensor 2)
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the electrical components related to load detection (lower limit sensor / paper height middle
sensor / upper limit sensor 2)
If they are defective, replace them. Turn the main power OFF and then ON.
4. Check the harnesses (lift motor/Lower limit sensor / paper height middle sensor / upper limit sensor
2)
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
5. Replace the main PCB. Turn the main power OFF and then ON.

SC506-25

Error Name

Vacuum Feed LCIT 2 Tray 1 Bottom Plate Lift Error

Pattern

Error Condition

Upper limit sensor detected that the bottom plate was lifted too much when paper is set.

Major Cause

 Power of downstream unit is not turned on.

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1.SC Codes

 Tray is overloaded.
 Paper feed belt unit is not set, or not set properly.
 Upper limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.
 Upper limit sensor 1 is defective or not connected properly
 Upper limit sensor 2 is defective or not connected properly.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if the tray is overloaded.
If so, set the paper correctly.
2. Check the paper feed belt unit.
Set the unit correctly, and turn the main power OFF and then ON.
3. Check the connectors of the harnesses related to excessive lifting of the bottom plate (lower limit
sensor / paper height middle sensor / upper limit sensors 1, 2)
Reconnect the connectors. Turn the main power OFF and then ON.
4. Check the electrical components related to excessive lifting of the bottom plate (lower limit sensor /
paper height middle sensor / upper limit sensors 1, 2)
If they are defective, replace them. Turn the main power OFF and then ON.
5. Check the harnesses (lower limit sensor / paper height middle sensor / upper limit sensors 1, 2)
If the harnesses are defective, replace the harnesses.
6. Check the mechanical components related to excessive lifting of the bottom plate (tray bottom
plate / lift motor / feeler)
If they are defective, replace them. Turn the main power OFF and then ON.
7. Replace the main PCB.

SC506-26 to 31

Error Name

 506-26: Vacuum Feed LCIT 2 Tray 1 Front Side Fan Error

 506-27: Vacuum Feed LCIT 2 Tray 1 Rear Side Fan Error
 506-28: Vacuum Feed LCIT 2Tray 1 Float Fan Error
 506-29: Vacuum Feed LCIT 2 Tray 1 Separation Fan Error
 506-30: Vacuum Feed LCIT 2 Tray 1 Suction Fan 1 Error
 506-31: Vacuum Feed LCIT 2 Tray 1 Suction Fan 2 Error

Pattern

130
 1.SC Codes

Error Condition

A rotation error was detected from the following fans:

 506-26: Front side fan
 506-27: Rear side fan
 506-28: Float fan
 506-29: Separation fan
 506-30: Suction fan 1
 506-31: Suction fan 2

Major Cause

 Power of downstream unit is not turned on.

 Fan is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses.
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check if the fans are dirty.
Clean the fans. Turn the main power OFF and then ON.
3. Check the fans.
If they are defective, replace them. Turn the main power OFF and then ON.
4. Check the harnesses.
If they are defective, replace them. Turn the main power OFF and then ON.
5. Replace the main PCB.

SC506-32

Error Name

Vacuum Feed LCIT 2 Tray 1 Sub Paper Remaining Sensor or Lower Limit Sensor Error

Pattern

Error Condition

During tray initialization, both the lower limit sensor and the paper height middle sensor remained on for
a prescribed time.

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1.SC Codes

Major Cause

 Power of downstream unit is not turned on.

 Lower limit sensor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connector of the paper height middle sensor harness.
Reconnect the connector. Turn the main power OFF and then ON.
2. Check the lower limit sensor and paper height middle sensor.
If they are defective, replace them. Turn the main power OFF and then ON.
3. Check the harnesses of the lower limit sensor and paper height middle sensor.
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
4. Check the mechanical components of the tray lift unit (tray bottom plate / wire / pulley / feeler)
If they are defective, replace them. Turn the main power OFF and then ON.
5. Replace the main PCB. Turn the main power OFF and then ON.

SC506-34

Error Name

Vacuum Feed LCIT 2 Tray 1 Belt Unit Set Error

Pattern

Error Condition

When tray set is detected, the paper feed belt is not set.

Major Cause

 Power of downstream unit is not turned on.

 Paper feed belt unit is not set, or not set properly.
 Connector of the paper feed belt unit is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
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1. Check the paper feed belt unit.

Set the unit correctly, and turn the main power OFF and then ON.
2. Check the connectors of the harnesses of the belt unit.
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the harnesses.
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
4. Replace the main PCB.

SC506-35

Error Name

Vacuum Feed LCIT 2 Tray 1 Return Fan Error

Pattern

Error Condition

An abnormal signal is detected when the return fan rotates.

Major Cause

 Power of downstream unit is not turned on.

 Return fan is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connector of the harness.
Reconnect the connector. Turn the main power OFF and then ON.
2. Check if the fan is dirty.
Clean the fan. Turn the main power OFF and then ON.
3. Check the fan.
If it is defective, replace it. Turn the main power OFF and then ON.
4. Check the harness.
If it is defective, replace it. Turn the main power OFF and then ON.
5. Replace the main PCB.

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SC507-22

Error Name

Vacuum Feed LCIT 2 Tray 2 Tray Lift Timeout

Pattern

Error Condition

When Vacuum Feed Banner Sheet Tray is Not Installed

 During tray initialization, the upper limit sensor 2 fails to detect after the tray bottom plate has been
lifted for a prescribed time (five times consecutively).
When Vacuum Feed Banner Sheet Tray is Installed
 During tray initialization, the upper limit sensor 2 fails to detect after the tray bottom plate has been
lifted for a prescribed time (five times consecutively).

Major Cause

When Vacuum Feed Banner Sheet Tray is Not Installed

 Power of downstream unit is not turned on.
 Lift motor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 Lower limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.
 Upper limit sensor 1 is defective or not connected properly.
 Upper limit sensor 2 is defective or not connected properly.
When Vacuum Feed Banner Sheet Tray is Installed
 Power of downstream unit is not turned on.
 Lift motor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 PCB is defective.
 Upper limit sensor 1 is defective or not connected properly.
 Upper limit sensor 2 is defective or not connected properly.
 Harnesses are damaged.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harness of the lift motor.
Reconnect the connectors. Turn the main power OFF and then ON.

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2. Check connectors of the harnesses of the tray lift unit (lower limit sensor / paper height middle
sensor / upper limit sensors 1, 2)
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the electrical components of the tray lift unit. (lift motor/ lower limit sensor / paper height
middle sensor / upper limit sensors 1, 2)
If they are defective, replace them. Turn the main power OFF and then ON.
4. Check the harnesses (lift motor/ lower limit sensor / paper height middle sensor / upper limit sensor
2)
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
5. Check the mechanical components of the tray lift unit. (such as bottom plate / wire / pulley / feeler).
If they are defective, replace them. Turn the main power OFF and then ON.
6. Replace the main PCB.

SC507-23

Error Name

Vacuum Feed LCIT 2 Tray 2 Paper Overload Error

Pattern

Error Condition

When Vacuum Feed Banner Sheet Tray is Not Installed

 During tray initialization, the upper limit sensor 2 and the paper height middle sensor remain on
after a prescribed time (five times consecutively).
When Vacuum Feed Banner Sheet Tray is Installed
Each of the following conditions is detected five times consecutively.
 During tray initialization, the upper limit sensor 2 and the paper height middle sensor remain on,
and the lift motor lowers, but the upper limit sensor 2 remains on after a prescribed time.
 Lift motor does not rise to the upper limit within the prescribed time.

Major Cause

When Vacuum Feed Banner Sheet Tray is Not Installed

 Power of downstream unit is not turned on.
 Tray is overloaded.
 Lower limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.
 Upper limit sensor 2 is defective or not connected properly.
When Vacuum Feed Banner Sheet Tray is Installed

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 Power of downstream unit is not turned on.

 Tray is overloaded.
 PCB is defective.
 Upper limit sensor 2 is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 Harnesses are damaged.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if the tray is overloaded.
If so, set the paper correctly.
2. Check the connectors of the harnesses related to load detection (lower limit sensor / paper height
middle sensor / upper limit sensor 2)
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the electrical components related to load detection (lower limit sensor / paper height middle
sensor / upper limit sensor 2)
If they are defective, replace them. Turn the main power OFF and then ON.
4. Check the harnesses (lift motor/Lower limit sensor / paper height middle sensor / upper limit sensor
2)
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
5. Replace the main PCB. Turn the main power OFF and then ON.

SC507-24

Error Name

Vacuum Feed LCIT 2: 2nd Tray Error (Paper overload error)

Pattern

Error Condition

When Vacuum Feed Banner Sheet Tray is not installed

The following condition has been detected 5 times consecutively.
 During tray initialization, both the upper limit sensor 2 and the lower limit sensor detect after a
certain time elapses.
When Vacuum Feed Banner Sheet Tray is installed
Each of the following conditions has been detected 5 times consecutively.
 During tray initialization, when both the upper limit sensor 2 and the paper height middle sensor
detects, the lift motor lowering starts. However, the upper limit sensor 2 remains detecting although

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a certain time elapses.

 The motor was not lifted by the time upper limit is determined after a certain time elapses.

Major Cause

When Vacuum Feed Banner Sheet Tray is not installed

 Downstream unit off
 Paper overload
 Lower limit sensor defective/connector disconnected
 The harness related to the components above broken
 PCB defective
 Upper limit sensor 2 defective/connector disconnected
When Vacuum Feed Banner Sheet Tray is installed
 Downstream unit off
 Paper overload
 PCB defective
 Upper limit sensor 2 defective/connector disconnected
 Paper height middle sensor defective/connector disconnected
 The harness related to the components above broken

Solution

For checking the sensor or actuator error, not only visually confirmation but also Input/Output Check are
needed.
1. Check the condition of stacked paper in the tray.
Overload -> make sure to perform operation. Set paper to the tray again and check the operation.
2. Check the connector connection of the harness related to overload judge. (Lower limit
sensor/Paper height middle sensor/Upper limit sensor 2)
If it is not connected correctly, reconnect the connector, and then turn the main power off and on.
3. Check the movement and condition of the electrical components related to overload judge. (Lower
limit sensor/Paper height middle sensor/Upper limit sensor 2)
If the component is not good, replace the component, and then turn the main power off and on.
4. Check the condition of the harness. (Lift motor/Lower limit sensor/Paper height middle
sensor/Upper limit sensor 2)
If the component is not good, replace the component, and then turn the main power off and on.
5. Replace main PCB.

SC507-25

Error Name

Vacuum Feed LCIT 2 Tray 2 Bottom Plate Lift Error

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Pattern

Error Condition

Upper limit sensor detected that the bottom plate was lifted too much when paper is set.

Major Cause

 Power of downstream unit is not turned on.

 Tray is overloaded.
 Paper feed belt unit is not set, or not set properly.
 Upper limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.
 Upper limit sensor 1 is defective or not connected properly
 Upper limit sensor 2 is defective or not connected properly.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if the tray is overloaded.
If so, set the paper correctly.
2. Check the paper feed belt unit.
Set the unit correctly, and turn the main power OFF and then ON.
3. Check the connectors of the harnesses related to excessive lifting of the bottom plate (lower limit
sensor / paper height middle sensor / upper limit sensors 1, 2)
Reconnect the connectors. Turn the main power OFF and then ON.
4. Check the electrical components related to excessive lifting of the bottom plate (lower limit sensor /
paper height middle sensor / upper limit sensors 1, 2)
If they are defective, replace them. Turn the main power OFF and then ON.
5. Check the harnesses (lower limit sensor / paper height middle sensor / upper limit sensors 1, 2)
If the harnesses are defective, replace the harnesses.
6. Check the mechanical components related to excessive lifting of the bottom plate (tray bottom
plate / lift motor / feeler)
If they are defective, replace them. Turn the main power OFF and then ON.
7. Replace the main PCB.

SC507-26 to 31

Error Name

 507-26: Vacuum Feed LCIT 2 Tray 2 Front Side Fan Error

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 507-27: Vacuum Feed LCIT 2 Tray 2 Rear Side Fan Error

 507-28: Vacuum Feed LCIT 2 Tray 2 Float Fan Error
 507-29: Vacuum Feed LCIT 2 Tray 2 Separation Fan Error
 507-30: Vacuum Feed LCIT 2 Tray 2 Suction Fan 1 Error
 507-31: Vacuum Feed LCIT 2 Tray 2 Suction Fan 2 Error

Pattern

Error Condition

A rotation error was detected from the following fans:

 505-26: Front side fan
 505-27: Rear side fan
 505-28: Float fan
 505-29: Separation fan
 505-30: Suction fan 1
 505-31: Suction fan 2

Major Cause

 Power of downstream unit is not turned on.

 Fan is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses.
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check if the fans are dirty.
Clean the fans. Turn the main power OFF and then ON.
3. Check the fans.
If they are defective, replace them. Turn the main power OFF and then ON.
4. Check the harnesses.
If they are defective, replace them. Turn the main power OFF and then ON.
5. Replace the main PCB.

SC507-32

Error Name

Vacuum Feed LCIT 2 Tray 2 Sub Paper Remaining Sensor or Lower Limit Sensor Error
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1.SC Codes

Pattern

Error Condition

During tray initialization, both the lower limit sensor and the paper height middle sensor remained on for
a prescribed time.

Major Cause

 Power of downstream unit is not turned on.

 Lower limit sensor is defective or not connected properly.
 Paper height middle sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connector of the paper height middle sensor harness.
Reconnect the connector. Turn the main power OFF and then ON.
2. Check the lower limit sensor and paper height middle sensor.
If they are defective, replace them. Turn the main power OFF and then ON.
3. Check the harnesses of the lower limit sensor and paper height middle sensor.
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
4. Check the mechanical components of the tray lift unit (tray bottom plate / wire / pulley / feeler)
If they are defective, replace them. Turn the main power OFF and then ON.
5. Replace the main PCB.

SC507-34

Error Name

Vacuum Feed LCIT 2 Tray 2 Belt Unit Set Error

Pattern

Error Condition

When tray set is detected, the paper feed belt is not set.

Major Cause

 Power of downstream unit is not turned on.

 Paper feed belt unit is not set, or not set properly.

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 Connector of the paper feed belt unit is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the paper feed belt unit.
Set the unit correctly, and turn the main power OFF and then ON.
2. Check the connectors of the harnesses of the belt unit.
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the harnesses.
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
4. Replace the main PCB.

SC507-35

Error Name

Vacuum Feed LCIT 2 Tray 2 Return Fan Error

Pattern

Error Condition

An abnormal signal is detected when the return fan rotates.

Major Cause

 Power of downstream unit is not turned on.

 Return fan is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connector of the harness.
Reconnect the connector. Turn the main power OFF and then ON.
2. Check if the fan is dirty.
Clean the fan. Turn the main power OFF and then ON.
3. Check the fan.
If it is defective, replace it. Turn the main power OFF and then ON.

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4. Check the harness.

If it is defective, replace it. Turn the main power OFF and then ON.
5. Replace the main PCB.

SC509-01

Error Name

Multi Bypass Tray Upper Limit Detection Error

Pattern

Error Condition

During tray initialization, the upper limit sensor fails to detect before the tray is lifted (the pick-up
solenoid is off) (three times consecutively).

Major Cause

 Power of downstream unit is not turned on.

 Pick-up solenoid is defective or not connected properly.
 Upper limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Set (slide) the bypass tray again. Turn the main power OFF and then ON.
2. Check the connectors of the harnesses related to upper limit detection (upper limit sensor / relay
harness).
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the electrical components related to upper limit detection (upper limit sensor / pickup roller
solenoid).
If they are defective, replace the components. Turn the main power OFF and then ON.
4. Check the harnesses (upper limit sensor / pickup roller solenoid / relay harness).
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
5. Check the bypass tray unit PCB.
If it is defective, replace it. Turn the main power OFF and then ON.
6. Check the A3 LCT PCB.
If it is defective, replace it. Turn the main power OFF and then ON.

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SC509-02

Error Name

Multi Bypass Tray Lift Timeout Error

Pattern

Error Condition

During tray initialization, the upper limit sensor fails to detect after the tray bottom plate was lifted for a
prescribed time.

Major Cause

 Power of downstream unit is not turned on.

 Lift motor is defective or not connected properly.
 Upper limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check if paper is loaded correctly in the tray.
If not, reload correctly.
2. Set (slide) the tray again. Turn the main power OFF and then ON.
3. Check the connectors of the harnesses related to excessive lifting of bottom plate (lift motor, upper
limit sensor, relay harness).
Reconnect the connectors. Turn the main power OFF and then ON.
4. Check the electrical components related to excessive lifting of bottom plate (lift motor, upper limit
sensor).
If they are defective, replace the components. Turn the main power OFF and then ON.
5. Check the mechanical components related to excessive lifting of bottom plate (bottom plate /
interference of the paper height sensor and feeler)
If they are defective, replace the components. Turn the main power OFF and then ON.
6. Check the harnesses of the multi bypass tray unit (lift motor, upper limit sensor, relay harness).
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
7. Replace the multi bypass tray PCB. Turn the main power OFF and then ON.
8. Replace the A3 LCT PCB. Turn the main power OFF and then ON.

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SC509-03

Error Name

Multi Bypass Tray Lowering Timeout Error

Pattern

Error Condition

At paper end or when the tray lift switch is pressed, the lower limit sensor fails to detect after the tray
was lowered for a prescribed time.

Major Cause

 Power of downstream unit is not turned on.

 Lift motor is defective or not connected properly.
 Lower limit sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Set (slide) the bypass tray again. Turn the main power OFF and then ON.
2. Check the connectors of the harnesses related to tray lift (lift motor, lower limit sensor, relay
harness).
Reconnect the connectors. Turn the main power OFF and then ON.
3. Check the electrical components related to excessive lifting of bottom plate (lift motor, upper limit
sensor).
If they are defective, replace the components. Turn the main power OFF and then ON.
4. Check the mechanical components related to excessive lifting of bottom plate (bottom plate /
interference of the paper height sensor and feeler)
If they are defective, replace the components. Turn the main power OFF and then ON.
5. Check the harnesses of the multi bypass tray unit (lift motor, lower limit sensor, relay harness).
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
6. Replace the multi bypass tray PCB. Turn the main power OFF and then ON.
7. Replace the A3 LCT PCB. Turn the main power OFF and then ON.

SC510-01, 02

Error Name

510-01: Double-Feed Sensor Error 1

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 1.SC Codes

510-02: Double-Feed Sensor Error 2

Pattern

Error Condition

An abnormal signal is detected from the IOB at the following time:

(When the front door is open, this SC is not detected.)
 Starting up
 Standby when double-feed detection is enabled

Major Cause

 Connector is defective or not connected properly.

 Control board is not installed properly.
 Control boards (URTB and URRB) are defective.
 Harnesses between the control boards are defective.
 Control boards (IOB and DRB) defective.

Solution

Be careful not to bend the pins of the connectors.

1. Check connectors (IOB, DRB, URTB, URRB).
Reconnect the connectors
2. Check the control boards.
Check that URTB and URRB are installed correctly.
3. Replace the URTB.
4. Replace the URRB.
5. Replace the harness between the control boards.
6. Replace the IOB.
7. Replace the DRB.

SC512-00

Error Name

Registration Gate Roller HP Error

Pattern

Error Condition

Registration gate roller HP cannot be detected.

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1.SC Codes

Major Cause

 Malfunction due to the registration unit overload; the sensor shielding plate is deformed, damaged,
or not attached properly.
 Connectors of the registration gate roller HP sensor, registration gate motor not connected
properly.
 Registration gate roller HP sensor (SEN52) is damaged.
 Registration gate motor (STM16) is damaged.
 IOB and DRB malfunctioned, or is defective.

Solution

1. Check if the registration unit is overloaded, and if the sensor shielding plate is defective.
2. Reconnect the harnesses around the registration gate roller HP sensor.
3. Replace the harness.
4. Replace the registration gate roller HP sensor (SEN52).
5. Replace the registration gate motor (STM16).
6. Replace the DRB.
7. Replace the IOB.

SC513-01

Error Name

Leading Edge Shift Unit HP Error 1: Initialization

Pattern

Error Condition

Leading edge shift unit HP could not be detected at initialization.

Major Cause

 Malfunction due to the registration unit overload; the sensor shielding plate is deformed, damaged,
or not attached properly.
 Connectors of the registration shift HP sensor, registration shift motor not connected properly.
 Registration shift HP sensor (SEN53) is damaged.
 Registration shift motor (STM17) is damaged.
 IOB and DRB malfunctioned, or is defective.

Solution

1. Check if the registration unit is overloaded, and if the sensor shielding plate is defective.
2. Reconnect the harnesses around the registration shift HP sensor.
3. Replace the harness.
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4. Replace the registration shift HP sensor (SEN53).

5. Replace the registration shift motor (STM17).
6. Replace the DRB.
7. Replace the IOB.

SC513-02

Error Name

Leading Edge Shift Unit Error 2: During Operation

Pattern

Error Condition

Leading edge shift unit HP could not be detected during printing with the leading edge shift unit.

Major Cause

 Malfunction due to the registration unit overload; the sensor shielding plate is deformed, damaged,
or not attached properly.
 Connectors of the registration shift HP sensor, registration shift motor not connected properly.
 Registration shift HP sensor (SEN53) is damaged.
 Registration shift motor (STM17) is damaged.
 IOB and DRB malfunctioned, or is defective.

Solution

1. Check if the registration unit is overloaded, and if the sensor shielding plate is defective.
2. Reconnect the harnesses around the registration shift HP sensor.
3. Replace the harness.
4. Replace the registration shift HP sensor (SEN53).
5. Replace the registration shift motor (STM17).
6. Replace the DRB.
7. Replace the IOB.

SC513-11

Error Name

Trailing Edge Shift Unit HP Sensor Error 1: Initialization

Pattern

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1.SC Codes

Error Condition

HP could not be detected at trailing edge shift initialization,

Major Cause

 Malfunction due to the registration unit (TE) overload; the sensor shielding plate is deformed,
damaged, or not attached properly.
 Connectors of the rear fence HP sensor, registration shift motor (TE) not connected properly.
 Rear fence HP sensor (SEN51) is damaged.
 Registration shift motor (TE) (STM14) is damaged.
 IOB and DRB malfunctioned, or is defective.

Solution

1. Check if the registration unit (TE) is overloaded, and if the sensor shielding plate is defective.
2. Reconnect the harnesses around the rear fence HP sensor.
3. Replace the harness.
4. Replace the rear fence HP sensor (SEN51).
5. Replace the registration shift motor (STM14).
6. Replace the DRB.
7. Replace the IOB.

SC513-12

Error Name

Trailing Edge Shift HP Sensor Error 2: During Operation

Pattern

Error Condition

Trailing edge shift unit HP could not be detected during printing using the registration unit (TE).

Major Cause

 Malfunction due to the registration unit (TE) overload; the sensor shielding plate is deformed,
damaged, or not attached properly.
 Connectors of the rear fence HP sensor, registration shift motor (TE) not connected properly.
 Rear fence HP sensor (SEN51) is damaged.
 Registration shift motor (TE) (STM14) is damaged.
 IOB and DRB malfunctioned, or is defective.

Solution

1. Check if the registration unit (TE) is overloaded, and if the sensor shielding plate is defective.

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2. Reconnect the harnesses around the rear fence HP sensor.

3. Replace the harness.
4. Replace the rear fence HP sensor (SEN51).
5. Replace the registration shift motor (STM14).
6. Replace the DRB.
7. Replace the IOB.

SC514-00

Error Name

Exit Junction Gate HP Sensor Error

Pattern

Error Condition

Exit junction gate HP cannot be detected.

Major Cause

 Malfunction due to Exit junction gate overload; the sensor shielding plate is deformed, damaged or
not attached properly.
 Connectors of the exit junction gate HP sensor and exit junction gate motor not connected properly.
 Exit junction gate HP Sensor (SEN86) is damaged.
 Exit junction gate motor (STM27) is damaged.
 DRB, IOB malfunctioned or is defective.

Solution

1. Check if the exit junction gate is overloaded, and if the sensor shielding plate is defective.
2. Reconnect the harnesses around the exit junction gate HP sensor.
3. Replace the harness
4. Replace the exit junction gate HP sensor (SEN86).
5. Replace the exit junction gate motor (STM27).
6. Replace the DRB.
7. Replace the IOB.

SC515-01

Error Name

Separation Motor HP Error 1: Main Relay Motor

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1.SC Codes

Pattern

Error Condition

Main relay separation HP cannot be detected.

Major Cause

 Malfunction due to main relay separation unit overload; the sensor shielding plate is deformed,
damaged or not attached properly.
 Connectors of the main relay separation HP sensor and main relay separation motor not connected
properly.
 Main relay separation HP Sensor (SEN49) is damaged.
 Main relay separation motor (STM24) is damaged.
 DRB, IOB malfunctioned or is defective.

Solution

1. Check if the main relay separation unit is overloaded, and if the sensor shielding plate is defective.
2. Reconnect the harnesses around the main relay separation HP sensor.
3. Replace the harness.
4. Replace the main relay separation HP sensor (SEN49).
5. Replace the main relay separation motor (STM24).
6. Replace the DRB.
7. Replace the IOB.

SC515-02

Error Name

Separation Motor HP Error 2: LCT Relay Separation Motor

Pattern

Error Condition

LCT relay separation HP cannot be detected.

Major Cause

 Malfunction due to LCT relay separation unit overload; the sensor shielding plate is deformed,
damaged or not attached properly.
 Connectors of the LCT relay separation HP sensor and LCT relay separation motor not connected
properly.

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 LCT relay HP separation sensor (SEN50) is damaged.

 LCT relay separation motor (STM25) is damaged.
 DRB, IOB malfunctioned or is defective.

Solution

1. Check if the LCT relay separation unit is overloaded, and if the sensor shielding plate is defective.
2. Reconnect the harnesses around the LCT relay separation HP sensor
3. Replace the harness.
4. Replace the LCT relay separation HP sensor (SEN50).
5. Replace the LCT relay separation motor (STM25).
6. Replace the DRB.
7. Replace the IOB.

SC515-03

Error Name

Separation Motor HP Error 3: Exit/Invert Separation Motor

Pattern

Error Condition

Exit/Invert separation HP cannot be detected.

Major Cause

 Malfunction due to exit/Invert separation overload; the sensor shielding plate is deformed,
damaged or not attached properly.
Connectors of the exit/invert separation sensor and exit/invert separation motor are not connected
properly.
 Exit/invert separation sensor (SEN54) is damaged.
 Exit/invert separation motor (STM26) is damaged.
 EDRB, IOB malfunctioned or is defective.

Solution

1. Check if the exit/invert separation unit is overloaded and if the sensor shielding plate is defective.
2. Reconnect the harnesses around the exit/invert separation sensor.
3. Replace the harness.
4. Replace the exit/invert separation sensor (SEN54).
5. Replace the exit/invert separation motor (STM26).
6. Replace the EDRB.
7. Replace the IOB.

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SC515-04

Error Name

LCT Exit Separation Motor Error

Pattern

Error Condition

The status of the release HP sensor when the LCT exit separation motor is running.

Major Cause

 Power of downstream unit is not turned on.

 LCT exit separation motor is defective, or is not connected properly.
 Release HP sensor is defective, or is not connected properly.
 The harnesses are damaged.
 PCB is defective

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses (release HP sensor / LCT exit separation motor).
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check the release HP sensor.
If it is defective, replace it. Turn the main power OFF and then ON.
3. Check the LCT exit separation motor
If it is defective, replace it. Turn the main power OFF and then ON.
4. Check the harnesses (release HP sensor / LCT exit separation motor).
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
5. Replace the PCB. Turn the main power OFF and then ON.

SC515-05 to 14

Error Name

 515-05: Vacuum Feed LCIT 1 Contact Motor Error

 515-06: Vacuum Feed LCIT 2 Contact Motor Error
 515-07: Tray 1 Vertical Transport Contact Motor Error
 515-08: Tray 1 Vertical Transport Exit Contact Motor Error
 515-09: Vertical Transport Entrance Contact Motor Error
 515-10: Tray 2 Vertical Transport Exit Contact Motor Error
 515-11: Tray 1 Vertical Transport Contact Motor Error
152
 1.SC Codes

 515-12: Tray 1 Vertical Transport Exit Contact Motor Error

 515-13: Vertical Transport Entrance Contact Motor Error
 515-14: Tray 2 Vertical Transport Exit Contact Motor Error

Pattern

Error Condition

The status of the contact sensor does not change when the contact motor is running.

Major Cause

 Power of the downstream unit is not turned on

 Corresponding motors are defective or not connected properly.
 Contact sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.
Corresponding Motors:
 515-05: Vacuum Feed LCIT 1 Contact Motor
 515-06: Vacuum Feed LCIT 2 Contact Motor
 515-07: Tray 1 Vertical Transport Contact Motor
 515-08: Tray 1 Vertical Transport Exit Contact Motor
 515-09: Vertical Transport Entrance Contact Motor
 515-10: Tray 2 Vertical Transport Exit Contact Motor
 515-11: Tray 1 Vertical Transport Contact Motor
 515-12: Tray 1 Vertical Transport Exit Contact Motor
 515-13: Vertical Transport Entrance Contact Motor
 515-14: Tray 2 Vertical Transport Exit Contact Motor

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connector of the harness of the contact sensor.
Reconnect the connector. Turn the main power OFF and then ON.
2. Check the connector of the harness of the contact motor.
Reconnect the connector. Turn the main power OFF and then ON.
3. Check the contact sensor.
If it is defective, replace it. Turn the main power OFF and then ON.
4. Check the harnesses.
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
5. Check the contact motor.

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1.SC Codes

If it is defective, replace it. Turn the main power OFF and then ON.
6. Replace the PCB. Turn the main power OFF and then ON.

SC515-15

Error Name

A3 LCT Contact Motor Error (Unit 1)

Pattern

Error Condition

The status of the contact sensor does not change when the contact motor is running.

Major Cause

 Power of the downstream unit is not turned on

 A3 LCT contact motor is defective or not connected properly.
 Contact sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses (contact sensor / A3 LCT contact motor).
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check the contact sensor.
If it is defective, replace it. Turn the main power OFF and then ON.
3. Check the A3 LCT contact motor.
If it is defective, replace it. Turn the main power OFF and then ON.
4. Check the harnesses (contact sensor / A3 LCT contact motor).
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
5. Replace the PCB. Turn the main power OFF and then ON.

SC515-16

Error Name

A3 LCT Contact Motor Error (Unit 2)

Pattern

154
 1.SC Codes

Error Condition

The status of the contact sensor does not change when the contact motor is running.

Major Cause

 Power of the downstream unit is not turned on

 A3 LCT contact motor is defective or not connected properly.
 Contact sensor is defective or not connected properly.
 Harnesses are damaged.
 PCB is defective.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Check the connectors of the harnesses (contact sensor / A3 LCT contact motor).
Reconnect the connectors. Turn the main power OFF and then ON.
2. Check the contact sensor.
If it is defective, replace it. Turn the main power OFF and then ON.
3. Check the A3 LCT contact motor.
If it is defective, replace it. Turn the main power OFF and then ON.
4. Check the harnesses (contact sensor / A3 LCT contact motor).
If the harnesses are defective, replace the harnesses. Turn the main power OFF and then ON.
5. Replace the PCB. Turn the main power OFF and then ON.

SC520-00

Error Name

Fusing Motor Error

Pattern

Error Condition

Fusing Motor (BLM9) error is detected.

Major Cause

Motor Lock Signal Criteria:

 Rpm of the motor deviates from the target value by more than ±5%: not the rated rotation.
 Rpm of the motor deviates from the target value by less than ±5%: rated rotation.

Solution

1. Check if the fusing unit is overloaded. (foreign object, bearing lock, fixation)

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1.SC Codes

2. Check the connector of the fusing motor and the harness of the IOB connector (connector floating,
or disconnected)
3. Replace the fusing motor (BLM9).
4. Replace the harness of the fusing motor. (harness damaged, or welding is defective)
5. Replace the IOB.
6. Check whether LED5 of the BiCU is lit.
If so, replace the PSU.

SC521-00

Error Name

Exit Motor Error

Pattern

Error Condition

Exit motor error is detected.

Major Cause

 There is excessive torque on the exit unit (such as overload due to locked bearing).
 Exit motor connector is disconnected.
 Exit motor (BLM7) is defective.
 Harness is broken.
 IOB is defective.

Solution

1. Check if the exit unit is overloaded (foreign objects in the unit, bearing locked or stuck).
2. Check the connector of the exit motor and the harness of the IOB connector (connector floating or
disconnected)
3. Replace the exit motor (BLM7).
4. Replace the harness of the exit motor (BLM7).
5. Replace the IOB.

SC522-00

Error Name

Heat Pipe Motor Error

Pattern

156
 1.SC Codes

Error Condition

Heat pipe motor error is detected.

Major Cause

 There is excessive torque on the heat pipe unit (such as overload due to locked bearing).
 Heat pipe motor connector is disconnected.
 Heat pipe motor (BLM12) is defective.
 Harness is broken.
 IOB is defective.

Solution

1. Check if the heat pipe unit is overloaded (foreign objects in the unit, bearing locked or stuck).
2. Check the connector of the heat pipe motor and the harness of the IOB connector (connector
floating or disconnected)
3. Replace the heat pipe motor (BLM12).
4. Replace the harness of the heat pipe motor.
5. Replace the IOB.

SC526-01 to 02

Error Name

 526-01: Grip Motor 1 Rotation Error

 526-02: Grip Motor 2 Rotation Error

Pattern

Error Condition

Rotation error of the grip motor is detected.

Corresponding motors:
 526-01: 1st Grip Motor
 526-02: 2nd Grip Motor

Major Cause

 Connector is disconnected.
 Harness is damaged.
 Motor is defective.
 Control board is defective.

Solution

1. Check the harnesses of the grip motor connector and the control board connector. (connector

157
1.SC Codes

floating or disconnected)
2. Replace the grip motor harness.
3. Replace the grip motor.
4. Replace the control board.

SC527-01 to 08

Error Name

 527-01: Cooling Fan Alarm 1

 527-02: Cooling Fan Alarm 2
 527-03: Cooling Fan Alarm 3
 527-04: Cooling Fan Alarm 4
 527-05: Exhaust Fan Alarm 1
 527-06: Exhaust Fan Alarm 2
 527-07: Exhaust Fan Alarm 3
 527-08: Exhaust Fan Alarm 4

Pattern

Error Condition

Error is detected with the following fans:

 527-01: Cooling Fan 1
 527-02: Cooling Fan 2
 527-03: Cooling Fan 3
 527-04: Cooling Fan 4
 527-05: Exhaust Fan 1
 527-06: Exhaust Fan 2
 527-07: Exhaust Fan 3
 527-08: Exhaust Fan 4

Major Cause

 Connector is disconnected.
 Harness is damaged.
 Fan is defective.
 Control board is defective.

Solution

1. Check the harness of the fan connector and the control board connector (connector floating or
disconnected)
2. Replace the fan harness.
158
 1.SC Codes

3. Replace the fan.

4. Replace the control board.

SC530, SC531, SC532

Error Name

 530-01: Laser Unit Cooling Fan Error

 530-02: Belt Cleaning Fan Error
 530-08: Fusing Transport Exhaust Fan Error
 530-09: Fusing Exhaust Fan: Upper Error
 530-10: Fusing Exhaust Fan: Lower Error
 530-13: Fusing Air Intake Fan: Lower Right Error
 530-14: Fusing Air Intake Fan: Lower Left Error
 530-15: Paper Exit Exhaust Fan: Lower Right Error
 530-16: Paper Exit Exhaust Fan: Lower Left Error
 530-17: HP Cooling Suction Fan Error
 530-18: HP Cooling Exhaust Fan Error
 530-20: PSU Cooling Fan T left Error
 530-21: PRT Cooling Fan Front NS Error
 530-22: PRT Cooling Fan Rear NS Error
 530-24: PSU-C Cooling Fan Error
 531-01: Development Unit Cooling Fan: Front Error
 531-02: Development Unit Cooling Fan: Rear Error
 531-03: Ozone Air Intake Fan Error
 531-04: Ozone Air Exhaust Fan Error
 531-05: Right Air Intake Fan: Front Error
 531-06: Right Air Intake Fan: Rear Error
 531-07: Right Air Intake Fan: Center Error
 532-01: Duplex Fan (Front) Error
 532-02: Duplex Fan (Rear) Error
 532-03: PSU Air Exhaust Fan: M1 Right Error
 532-04: PSU Air Exhaust Fan: M1 Left Error
 532-05: PSU Air Exhaust Fan: M2 Right Error
 532-06: PSU Air Exhaust Fan: M2 Left Error
 532-08: P-sensor Fan Error
 532-09: Paper Transport Fan (Rear) Error
 532-10: Paper Transport Fan (Front) Error
 532-11: CIS Cleaning Fan Error

159
1.SC Codes

Pattern

Error Condition

Error is detected with the following fans:

 530-01: Laser Unit Cooling Fan (FAN8)
 530-02: Belt Cleaning Fan (FAN27)
 530-08: Fusing Transport Exhaust Fan (FAN19)
 530-09: Fusing Exhaust Fan: Upper (FAN16)
 530-10: Fusing Exhaust Fan: Lower (FAN18)
 530-13: Fusing Air Intake Fan: Lower Right (FAN15)
 530-14: Fusing Air Intake Fan: Lower Left (FAN13)
 530-15: Paper Exit Exhaust Fan: Lower Right (FAN14)
 530-16: Paper Exit Exhaust Fan: Lower Left (FAN17)
 530-17: HP Cooling Suction Fan (FAN4)
 530-18: HP Cooling Exhaust Fan (FAN5)
 530-20: PSU Cooling Fan T left (FAN20)
 530-21: PRT Cooling Fan Front NS (FAN28)
 530-22: PRT Cooling Fan Rear NS (FAN29)
 530-24: PSU-C Cooling Fan (FAN36)
 531-01: Development Unit Cooling Fan: Front (FAN11)
 531-02: Development Unit Cooling Fan: Rear (FAN12)
 531-03: Ozone Air Intake Fan (FAN9)
 531-04: Ozone Air Exhaust Fan (FAN10)
 531-05: Right Air Intake Fan: Front (FAN30)
 531-06: Right Air Intake Fan: Rear (FAN31)
 531-07: Right Air Intake Fan: Center (FAN33)
 532-01: Duplex Fan (Front) (FAN6)
 532-02: Duplex Fan (Rear) (FAN7)
 532-03: PSU Air Exhaust Fan: M1 Right (FAN22)
 532-04: PSU Air Exhaust Fan: M1 Left (FAN23)
 532-05: PSU Air Exhaust Fan: M2 Right (FAN24)
 532-06: PSU Air Exhaust Fan: M2 Left (FAN25)
 532-08: P-sensor Fan (FAN26)
 532-09: Paper Transport Fan (Rear) (FAN2)
 532-10: Paper Transport Fan (Front) (FAN1)
 532-11: CIS Cleaning Fan (FAN3)

160
 1.SC Codes

Major Cause

 Connector is not connected properly.

 Foreign objects in the fan
 Fan is defective

Solution

1. Disconnect and reconnect the connector of the fan cable.

2. Perform visual check on the fan, and remove any foreign objects obstructing its rotation.
3. Touch the fan propellers gently to check its rotation.
If the propellers cannot rotate, replace the fan.

SC541-00

Error Name

Fusing Thermopile (Center) Error (Sensor 1)

Pattern

Error Condition

Abnormal low temperature is detected for three seconds consecutively.

Major Cause

 IOB connector is not connected properly (CN223)

 Thermopile (heating roller center) (SEN58) is damaged.
 Thermopile harness is defective.
 IOB is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power off and on.
1. Check the connector (thermopile control board connector, relay connector).
2. Check the connector of the IOB.
3. Replace the thermopile (heating roller center) (SEN58).
4. Replace the harness.
5. Replace the IOB.

SC542-01, 02

Error Name

 542-01: Fusing Reload Failure (Sensor 1): Thermopile (Heating Roller Center)

161
1.SC Codes

 542-02: Fusing Reload Failure (Sensor 1): Thermopile (Heating Roller Center)

Pattern

Error Condition

 542-01:
When the machine is turned ON or recovers from energy saving mode, the fusing lamp does not
reach the target temperature within a certain period of time after heating control starts.
 542-02:
When the machine is turned on or returned from energy saving mode, the fusing lamp does not
reach the start-up target temperature within a certain period of time after heating control starts.

Major Cause

 Thermopile (heating roller center) (SEN58) is blocked by a foreign object

 Thermopile (heating roller center) (SEN58) is dirty
 Fusing lamp harness is not connected properly.
 Heating roller thermostat (end) (TS1) / (center) (TS2) are defective
 Fusing lamps (NA: 997W×3, EU: 1070W×3) (HT1) are defective
 Thermopile (heating roller center) is defective
 AC control board is defective
 IOB is defective
 Harness between the AC control board and IOB is defective

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and ON.
1. Inspect the area between the thermopile and fusing belt for any foreign object like waste paper.
2. Check if the thermopile is dirty. If necessary, clean it.
3. Check if the fusing lamp is properly connected.
4. Check if the overheating prevention device (thermostat) is conductive.
5. Replace the overheating prevention device (thermostat).
6. Replace the fusing lamp.
7. Replace the thermopile (heating roller center) (SEN58).
8. Replace the AC control board.
9. Replace the IOB.
10. Replace the harness between AC control board and IOB.

162
 1.SC Codes

SC543-00

Error Name

Software High Temperature Detection (Sensor 1): Thermopile (Heating Roller Center)

Pattern

Error Condition

Abnormal high temperature is detected.

Major Cause

 Thermopile (heating roller center) (SEN58) is defective

 AC control board is defective.
 IOB is defective.
 Harness between AC control board and IOB is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and ON.
1. Replace the thermopile (heating roller center) (SEN58).
2. Replace the AC control board.
3. Replace the IOB.
4. Replace the harness between AC control board and IOB.

SC544-01

Error Name

Hardware High Temperature Detection (Sensor 9)

Pattern

Error Condition

 Heating Roller Center: T4

 Abnormal high temperature above 290°C is detected from the sensor.
(It is not detected when the fusing lamp relay is disconnected.)

Major Cause

 AC control board is defective (loading triac defective).

 IOB is defective (fusing unit control going out of control).
 Fusing temperature sensor (heating roller center) (SEN88) defective.
163
1.SC Codes

Solution

* Execute "Fusing SC Reset" (SP5-810-001) in SP mode every time you replace components, and then
turn the main power OFF and ON.
Be careful not to bend the pins of the connector.
1. Replace the AC control board.
2. Replace the IOB.
3. Replace the corresponding sensor.

SC544-02

Error Name

Hardware High Temperature Detection (Sensor 1)

Pattern

Error Condition

 Heating Roller Center: T5

 Abnormal high temperature above 290°C is detected from the sensor.
(It is not detected when the fusing lamp relay is disconnected.)

Major Cause

 AC control board is defective (loading triac defective).

 IOB is defective (fusing unit control going out of control).
 Thermopile (heating roller center) (SEN58) defective.

Solution

* Execute "Fusing SC Reset" (SP5-810-001) in SP mode every time you replace components, and then
turn the main power OFF and ON.
Be careful not to bend the pins of the connector.
1. Replace the AC control board.
2. Replace the IOB.
3. Replace the corresponding sensor.

SC545-01

Error Name

Fusing Lamp On Error (Heater 1): Fusing Lamps 1, 2, 3

Pattern

164
 1.SC Codes

Error Condition

Fusing lamps are lit at full power for more than the prescribed time.

Major Cause

 Thermopile (heating roller center) (SEN58) is blocked by a foreign object.

 Thermopile (heating roller center) (SEN58) is dirty.
 Fusing lamp harness is not connected properly.
 Fusing lamps (NA: 997W×3, EU: 1070W×3) (HT1) is defective.
 Thermopile (heating roller center) (SEN58) is defective.
 AC control board is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and ON.
1. Inspect the area between the thermopile and fusing belt for any foreign objects like waste paper.
2. Check if the thermopile is dirty. If necessary, clean it.
3. Check if the fusing lamp harness and connector are properly connected.
4. Replace the fusing lamp.
5. Replace the thermopile (heating roller center) (SEN58).
6. Replace the AC control board.

SC547-01

Error Name

Zero Cross Error (Relay Point Welded)

Pattern

Error Condition

Commercial frequency is detected even though AC power is not supplied to the fusing unit.

Major Cause

 AC control board is defective.

Fusing relay is damaged (relay point welded)
 IOB is defective
Drive circuit failure in the fusing relay.

Solution

1. Replace the AC control board.

2. Replace the IOB.

165
1.SC Codes

SC547-02

Error Name

Zero Cross Error (Relay Point Defective)

Pattern

Error Condition

Commercial frequency cannot be detected even though AC power is supplied to the fusing unit.

Major Cause

 Connector set defective

Connector of the AC control board and IOB are not connected.
 AC control board defective
Fusing relay is damaged (gap in relay)
 IOB defective
Drive circuit failure in the fusing relay
 Harness between AC control board and IOB defective
Harness is damaged, or there is grounding fault.

Solution

1. Connector set defective

Make sure that the harness between the AC control board and IOB is not slanted.
2. Replace the AC control board.
3. Replace the IOB.
4. Replace the harness between the AC control board and IOB.

SC547-03

Error Name

Zero Cross Error (Low Frequency Error)

Pattern

Error Condition

Commercial power supply is detected to be 44 Hz or less.

Major Cause

Check the frequency of the commercial power supply

It could be that the frequency is unstable
166
 1.SC Codes

Solution

Make sure that the frequency of the commercial power supply is 45 Hz or more.(power supply tester
needed).
In it is 44 Hz or less, the infrastructure must be improved.

SC549-01

Error Name

Temperature Low Error (Sensor 1): Thermopile (Heating Roller Center)

Pattern

Error Condition

The temperature drops during paper feed and does not reach the specified temperature.

Major Cause

 Thermopile (heating roller center) (SEN58) is blocked by a foreign object.

 Thermopile (heating roller center) (SEN58) is dirty.
 Fusing lamps (NA: 997W×3, EU: 1070W×3) (HT1) are defective.
 Thermopile (heating roller center) (SEN58) is defective.
 AC control board is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and ON.
1. Inspect the area between the thermopile and fusing belt for any foreign objects like waste paper.
2. Check if the thermopile is dirty. If necessary, clean it.
3. Replace the fusing lamp (HT1).
4. Replace the thermopile (heating roller center) (SEN58).
5. Replace the AC control board.

SC550-00

Error Name

Fusing Temperature Sensor (Heating Roller Center) Defective (Sensor 9)

Pattern

167
1.SC Codes

Error Condition

Abnormal low temperature is detected consecutively.

Major Cause

 Fusing temperature sensor (heating roller center) (SEN88) is defective.

 IOB is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and ON.
1. Replace the harness (as well as the fusing temperature sensor (heating roller center)).
2. Replace the IOB.

SC551-00

Error Name

Thermopile (Heating Roller Ends) Defective (Sensor 2)

Pattern

Error Condition

Abnormal low temperature is detected for three seconds consecutively.

Major Cause

 Thermopile (heating roller ends) (SEN57) is not connected properly.

 IOB (CN223) is not connected properly.
 Thermopile (heating roller ends) (SEN57) is damaged.
 Thermopile harness is defective.
 IOB is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and ON.
1. Check the connector (thermopile control board connector, relay connector).
2. Check the IOB connector.
3. Replace the thermopile (heating roller ends) (SEN57).
4. Replace the harness.
5. Replace the IOB.

168
 1.SC Codes

SC553-00

Error Name

Software High Temperature Detection (Sensor 2): Thermopile (Heating Roller Ends)

Pattern

Error Condition

Abnormal high temperature is detected.

Major Cause

 Thermopile (heating roller ends) (SEN57) is defective.

 AC control board is defective.
 IOB is defective.
 Harness between AC control board and IOB is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and ON.
1. Replace the thermopile (heating roller ends) (SEN57).
2. Replace the AC control board.
3. Replace the IOB.
4. Replace the harness between the AC control board and IOB.

SC554-01

Error Name

Hardware High Temperature Detection (Sensor 10)

Pattern

Error Condition

 Heating Roller End: T34

 Abnormal high temperature above 290°C is detected from the sensor.
(It is not detected when the fusing lamp relay is disconnected.)

Major Cause

 AC control board is defective (Loading triac defective).

 IOB is defective (fusing unit control going out of control).
 Fusing temperature sensor (heating roller end) (SEN87) defective.
169
1.SC Codes

Solution

* Execute "Fusing SC Reset" (SP5-810-001) in SP mode every time you replace components, and then
turn the main power OFF and ON
Be careful not to bend the pins of the connector,
1. Replace the AC control board.
2. Replace the IOB.
3. Replace the sensor.

SC554-02

Error Name

Hardware High Temperature Detection (Sensor 2)

Pattern

Error Condition

 Heating Roller Ends: T35

 Abnormal high temperature above 270°C is detected from the sensor.
(It is not detected when the fusing lamp relay is disconnected.)

Major Cause

 AC control board is defective (loading triac defective).

 IOB is defective (fusing unit control going out of control).
 Thermopile (heating roller ends) (SEN57) is defective.

Solution

* Execute "Fusing SC Reset" (SP5-810-001) in SP mode every time you replace components, and then
turn the main power OFF and ON.
Be careful not to bend the pins of the connector.
1. Replace the AC control board.
2. Replace the IOB.
3. Replace the sensor.

SC557-00

Error Name

Zero Cross Frequency Over

Pattern

170
 1.SC Codes

Error Condition

The frequency of the commercial power supply is detected to be 66 Hz or more.

Major Cause

There is unstable noise in the frequency of the commercial power supply.

Solution

Nothing can be done.

SC559-00

Error Name

Fusing Jam: 3 Counts

Pattern

Error Condition

Fusing jam (fusing exit sensor late jam): JAM034 is detected three times consecutively.
Each occurrence of a fusing jam is counted and SC559-00 is issued when the count reaches 3.
The fusing jam counter is not reset even if the machine is turned OFF and ON.

Major Cause

 There are foreign objects in the transport path, or the transport path is dirty
(Such as remaining paper at fusing unit, paper wrapped around fusing belt, fusing belt dirty,
separation plate dirty, foreign object on the guide plate or guide plate dirty.)
 Fusing Unit Exit Sensor (SEN63) is defective.

Solution

1. Check the transport path (paper wrapped around fusing belt, fusing belt dirty, separation plate dirty,
foreign object on the guide plate or guide plate dirty). Clean the path.
2. Replace the fusing unit exit sensor (SEN63).

SC560-00

Error Name

Fusing Temperature Sensor (Heating Roller End) Defective (Sensor 10)

Pattern

171
1.SC Codes

Error Condition

Abnormal low temperature is detected for 35 seconds consecutively.

Major Cause

 Fusing temperature sensor (heating roller end) (SEN87) is defective.

 IOB is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and ON.
1. Replace the harness (as well as the fusing temperature sensor (heating roller end)).
2. Replace the IOB.

SC561-00

Error Name

Fusing Temperature Sensor (Pressure Roller) Defective (Sensor 5)

Pattern

Error Condition

Abnormal low temperature is detected for 80 seconds consecutively.

Major Cause

 Fusing temperature sensor (pressure roller) (SEN80) is defective.

 IOB is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and ON.
1. Replace the harness (as well as the fusing temperature sensor (pressure roller)).
2. Replace the IOB.

SC562-01

Error Name

Fusing Reload Temperature Error (Sensor 5): Fusing Temperature Sensor (Pressure Roller)

Pattern

172
 1.SC Codes

Error Condition

When the main power of the machine is turned on, or the machine recovers from energy saving mode,
the fusing lamp does not reach the specified temperature within a prescribed time after heating control
starts.

Major Cause

 Fusing temperature sensor (pressure roller) (SEN80) is blocked by a foreign object.

 Fusing temperature sensor (pressure roller) (SEN80) is dirty.
 The overheating prevention device (pressure roller thermostat (TS3)) is defective.
 Connectors are not connected properly.
 Pressure roller fusing lamp (800W) (HT5) is defective.
 Fusing temperature sensor (pressure roller) (SEN80) is defective.
 AC control board is defective.
 IOB is defective.
 Harness between the AC control board and IOB is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and then ON.
1. Inspect the area between the fusing temperature sensor (pressure roller) and the pressure roller for
any foreign objects like waste paper.
2. Check if the fusing temperature sensor (pressure roller) is dirty. If necessary, clean it.
3. Check if the heater harness and connector are properly connected.
4. Check if the overheating prevention device (Thermostat) (TS3) is conductive.
5. Replace the overheating prevention device (Thermostat) (TS3).
6. Replace the fusing lamp (HT5).
7. Replace the using temperature sensor (pressure roller) (SEN80).
8. Replace the AC control board.
9. Replace the IOB.
10. Replace the harness between the AC control board and IOB.

SC562-02

Error Name

Fusing Reload Temperature Error (Sensor 5) : Fusing Temperature Sensor (Pressure Roller)

Pattern

173
1.SC Codes

Error Condition

When the main power of the machine is turned on, or the machine recovers from energy saving mode,
the fusing lamp does not reach the specified temperature within a prescribed time after heating control
starts.

Major Cause

 Fusing temperature sensor (pressure roller) (SEN80) is blocked by a foreign object.

 Fusing temperature sensor (pressure roller) (SEN80) is dirty.
 The overheating prevention device (pressure roller thermostat (TS3)) is defective.
 Connectors are not connected properly.
 Pressure roller fusing lamp (800W) (HT5) is defective.
 Fusing temperature sensor (pressure roller) (SEN80) is defective.
 AC control board is defective.
 IOB is defective.
 Harness between the AC control board and IOB is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and then ON.
1. Inspect the area between the fusing temperature sensor (pressure roller) and the pressure roller for
any foreign objects like waste paper.
2. Check if the fusing temperature sensor (pressure roller) is dirty. If necessary, clean it.
3. Check if the heater harness and connector are properly connected.
4. Check if the overheating prevention device (Thermostat) (TS3) is conductive.
5. Replace the overheating prevention device (Thermostat) (TS3).
6. Replace the fusing lamp (HT5).
7. Replace the using temperature sensor (pressure roller) (SEN80).
8. Replace the AC control board.
9. Replace the IOB.
10. Replace the harness between the AC control board and IOB.

SC563-00

Error Name

Software High Temperature Error (Sensor 5): Fusing Temperature Sensor (Pressure Roller)

Pattern

174
 1.SC Codes

Error Condition

Abnormal high temperature is detected consecutively.

Major Cause

 Fusing temperature sensor (pressure roller) (SEN80) is defective.

 AC control board is defective.
 IOB is defective.
 Harness between the AC control board and IOB is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and ON.
1. Replace the harness (as well as the fusing temperature sensor (pressure roller)).
2. Replace the AC control board.
3. Replace the IOB.
4. Replace the harness between the AC control board and IOB.

SC565-00

Error Name

Fusing Lamp On Error (Heater 5) : Pressure Roller Fusing Lamp

Pattern

Error Condition

Pressure roller fusing lamp is lit at full power for more than the prescribed time.

Major Cause

 Fusing temperature sensor (pressure roller) (SEN80) is blocked by a foreign object.

 Fusing temperature sensor (pressure roller) (SEN80) is dirty.
 The overheating prevention device (pressure roller thermostat (TS3)) is defective.
 Fusing lamp harness are not connected properly.
 Pressure roller fusing lamp (800W) (HT5) is defective.
 Fusing temperature sensor (pressure roller) (SEN80) is defective.
 AC control board is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and then ON.
1. Inspect the area between the fusing temperature sensor (pressure roller) and the pressure roller for

175
1.SC Codes

any foreign objects like waste paper.

2. Check if the fusing temperature sensor (pressure roller) (SEN80) is dirty. If necessary, clean it.
3. Check if the overheating prevention device (Thermostat) (TS3) is conductive.
4. Replace the overheating prevention device (Thermostat) (TS3).
5. Check if the fusing lamp harness and connector are properly connected
6. Replace the fusing lamp (HT5).
7. Replace the harness (as well as the fusing temperature sensor (pressure roller)).
8. Replace the AC control board.

SC566-00

Error Name

Thermistor Defective (Sensor 4): Heating Roller Thermistor (Rear)

Pattern

Error Condition

Abnormal low temperature is detected consecutively.

Major Cause

 Heating roller thermistor (rear) (SEN9) is defective.

 IOB is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and ON.
1. Replace the harness (as well as the thermistor).
2. Replace the IOB.

SC567-00

Error Name

Software High Temperature Detection (Sensor 4): Heating Roller Thermistor (Rear)

Pattern

Error Condition

Abnormal high temperature is detected consecutively.

176
 1.SC Codes

Major Cause

 Heating roller thermistor (rear) (SEN9) is defective.

 AC control board is defective.
 IOB is defective.
 Harness between the AC control board and IOB is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and ON.
1. Replace the harness (as well as the thermistor).
2. Replace the AC control board.
3. Replace the IOB.
4. Replace the harness between the AC control board and IOB.

SC568-00

Error Name

Hardware High Temperature Detection (Sensor 4)

Pattern

Error Condition

 Heating Roller Rear: T44

 Abnormal high temperature above 270°C is detected from the sensor.
(It is not detected when the fusing lamp relay is disconnected.)

Major Cause

 AC control board is defective (loading triac defective).

 IOB defective (fusing unit control going out of control).
 Heating roller thermistor (rear) (SEN9) defective.

Solution

* Execute "Fusing SC Reset" (SP5-810-001) in SP mode every time you replace components, and then
turn the main power OFF and ON.
Be careful not to bend the pins of the connector.
1. Replace the AC control board.
2. Replace the IOB.
3. Replace the heating roller thermistor (rear) (SEN9).

177
1.SC Codes

SC569-01, 02, 04

Error Name

 569-01: Pressure Roller Lift Error: HP Detection Failure (Three Times)

 569-02: Pressure Roller Lift Error: Contact Failure
 569-04: Pressure Roller Lift Error: Contact Failure: Pressure 3/4

Pattern

Error Condition

 569-01: Pressure roller HP could not be detected for three times.

 569-02: Pressure control failed.
 569-04: Pressure control failed (Pressure 3 and 4)

Major Cause

 Pressure roller cam HP sensor (SEN60) assembly fault, or not connected properly.
 Pressure roller cam HP sensor (SEN60) is defective.
 Pressure release unit is damaged.
 Pressure roller lift motor (BLM11) is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and ON.
1. Check the pressure roller cam HP sensor assembly. Make sure it is connected properly.
2. Check the pressure release unit.
Output Check
 SP5805-069: Fusing Pressue Release Motor(HP)
 SP5805-070: Fusing Pressue Release Motor(Up)
Repair the unit as needed, turn the power OFF and ON, and then check if the SC recurs.
3. Replace the pressure roller cam HP sensor (SEN60).
4. Replace the pressure roller lift motor (BLM11).

SC569-03

Error Name

Pressure Release Error: Overrun

Pattern

178
 1.SC Codes

Error Condition

Fusing pressure release mechanism overrun is detected.

Major Cause

 Pressure roller cam HP sensor (SEN60) / pressure roller lift sensor (SEN61) assembly fault, or not
connected properly.
 Pressure roller cam HP sensor (SEN60) is defective.
 Pressure release unit is damaged.
 Pressure roller lift motor (BLM11) is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and ON.
1. Check the pressure roller lift sensor assembly. Make sure it is connected properly.
2. Check the pressure release unit.
Output Check
 SP5805-069: Fusing Pressue Release Motor(HP)
 SP5805-070: Fusing Pressue Release Motor(Up)
Repair the unit as needed, turn the power OFF and ON, and then check if the SC recurs.
3. Replace the pressure roller cam HP sensor (SEN60).
4. Replace the pressure roller lift sensor (SEN61).
5. Replace the pressure roller lift motor (BLM11).

SC571-00

Error Name

Thermopile (Heating Roller Full-Bd Ends) Defective (Sensor 3)

Pattern

Error Condition

Abnormal low temperature is detected for three seconds consecutively.

Major Cause

 Thermopile (heating roller full-bd ends) (SEN85) is not connected properly.

 IOB (CN223) is not connected properly
 Thermopile is damaged.
 Thermopile harness is defective.
 IOB is defective.

179
1.SC Codes

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and ON.
1. Check the connector (thermopile control board connector, relay connector).
2. Check the IOB connector.
3. Replace the thermopile (heating roller full-bd ends) (SEN85).
4. Replace the harness.
5. Replace the IOB.

SC573-00

Error Name

Software High Temperature Detection (Sensor 3): Thermopile (Heating Roller Full-Bd Ends)

Pattern

Error Condition

Abnormal high temperature is detected.

Major Cause

 Thermopile (heating roller full-bd ends) (SEN85) is defective.

 AC control board is defective.
 IOB is defective.
 Harness between the AC control board and IOB is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and ON.
1. Replace the thermopile (heating roller full-bd ends) (SEN85).
2. Replace the AC control board.
3. Replace the IOB.
4. Replace the harness between the AC control board and IOB.

SC574-00

Error Name

Hardware High Temperature Detection (Sensor 3)

Pattern

180
 1.SC Codes

Error Condition

 Heating roller full-bd ends: T54

 Abnormal high temperature above 270°C is detected from the sensor.
(It is not detected when the fusing lamp relay is disconnected.)

Major Cause

 AC control board is defective (loading triac defective).

 IOB defective (fusing unit control going out of control).
 Thermopile (heating roller full-bd ends) (SEN85) is defective.

Solution

* Execute "Fusing SC Reset" (SP5-810-001) in SP mode every time you replace components.
Be careful not to bend the pins of the connector.
1. Replace the AC control board.
2. Replace the IOB.
3. Replace the thermopile (heating roller full-bd ends) (SEN85).

SC576-00

Error Name

Fusing Temperature NC Sensor (Hot Roller Center) Defective (Sensor 7)

Pattern

Error Condition

Abnormal low temperature is detected consecutively.

Major Cause

 Fusing temperature NC sensor (hot roller center) (SEN59) is defective.

 IOB is defective.

Solution

* If fusing SC occurs during inspection, execute "Fusing SC Reset" (SP5-810-001) in SP mode every
time SC occurs, and then turn the main power OFF and ON.
1. Replace the harness (as well as the fusing temperature NC sensor (hot roller center)).
2. Replace the IOB.

181
1.SC Codes

SC581-00

Error Name

Decurl Unit: Decurl Unit Error (HP Sensor Error)

Pattern

Error Condition

The decurl unit motor does not rotate.

Major Cause

 There is excessive torque on the decurl unit (such as overload due to locked bearing).
 Decurl unit motor connector is disconnected.
 Decurl unit motor (STM29) is defective.
 Harness is damaged.
 DDRB, IOB is defective.

Solution

1. Check if the decurl uni is overloaded. (foreign objects in the unit, bearing locked or stuck)
2. Check the connector of decurl unit motor and the harness of the IOB connector (connector floating
or disconnected)
3. Replace the decurl unit motor (STM29).
4. Replace the harness of the decurl unit motor.
5. Replace the DDRB.
6. Replace the IOB.

SC582-00

Error Name

Decurl Unit: Decurl Unit Error (Limit Error)

Pattern

Error Condition

When the limit sensor is detected to be ON.

Major Cause

 There is excessive torque on the decurl unit (such as overload due to locked bearing).
 Sensor connector is disconnected.
 Decurl unit HP sensor (SEN67) / decurl limit sensor (SEN68) is defective.
182
 1.SC Codes

 Harness is damaged.
 DDRB, IOB is defective.

Solution

1. Check if the decurl uni is overloaded. (foreign objects in the unit, bearing locked or stuck)
2. Check the connector of sensor (connector floating or disconnected)
3. Replace the decurl unit HP sensor (SEN67).
4. Replace the decurl limit sensor (SEN68).
5. Replace the harness.
6. Replace the DDRB.
7. Replace the IOB.

SC587-01

Error Name

Thermistor Error

Pattern

Error Condition

Main machine thermistor (SEN94) error is detected.

Major Cause

 Abnormal temperature is detected.

 Thermistor cable is defective.
 Main machine thermistor (SEN94) is defective.

Solution

1. Disconnect and reconnect the connector of the thermistor cable.

2. Replace the main machine thermistor (SEN94) is defective.

SC590-01

Error Name

Stepper Motor Error (RYB Board)

Pattern

Error Condition

The stepper motor controlled by the relay board (RYB) has failed.

183
1.SC Codes

(This SC is not detected if the front door is open.)

Major Cause

 Connector is not connected properly.

 Motor is defective.
 Control board is defective.
 Harness between the board and the motor is defective.
Motors:
 1st Paper Feed Motor (STM5)
 1st Grip Motor (STM6)
 2nd Paper Feed Motor (STM7)
 2nd Grip Motor (STM8)
 3rd Paper Feed Motor (STM9)
 3rd Grip Motor (STM10)
 Vertical Transport Motor (STM11)
 Exit Motor (STM12)

Solution

Be careful not to bend the pins of the connector.

1. Locate the failed motor using Output Check.
(Continue to the next step even if you can not find the motor.)
2. Check the connection.
Reconnect the connectors (RYB, IOB, corresponding motor).
3. Replace the motor.
4. Replace the RYB.
5. Replace the IOB.
6. Replace the harness between the IOB, the RYB, and the motor.

SC590-02

Error Name

Stepper Motor Error (DRB Board)

Pattern

Error Condition

The stepper motor controlled by the DRB has failed.

(This SC is not detected if the front door is open.)

184
 1.SC Codes

Major Cause

 Connector is not connected properly.

 Motor is defective.
 Control board is defective.
 Harness between the board and the motor is defective.
Motors:
 Registration Entrance Motor (STM13)
 Registration Shift Motor (TE) (STM14)
 Registration Timing Motor (STM15)
 Registration Shift Motor (LE) (STM17)
 Transfer Timing Motor (STM18)
 Duplex Transport Motor 1 (STM22)
 Registration Gate Motor (STM16)
 Main Relay Motor (STM24)
 LCT Relay Separation Motor (STM25)
 PTB Motor (STM4)

Solution

Be careful not to bend the pins of the connector.

1. Locate the failed motor using Output Check.
(Continue to the next step even if you can not find the motor.)
2. Check the connection.
Reconnect the connectors (DRB, IOB, corresponding motor).
3. Replace the motor.
4. Replace the DRB.
5. Replace the IOB.
6. Replace the harness between the IOB, the DRB, and the motor.

SC590-03

Error Name

Stepper Motor Error (TDRB Board)

Pattern

Error Condition

The stepper motor controlled by the TDRB has failed.

(This SC is not detected if the front door is open.)

185
1.SC Codes

Major Cause

 Connector is not connected properly.

 Motor is defective.
 Control board is defective.
 Harness between the board and the motor is defective.
Motors:
 PTR Separation Motor (STM3)
 Belt Centering Motor (STM2)

Solution

Be careful not to bend the pins of the connector.

1. Locate the failed motor using Output Check.
(Continue to the next step even if you can not find the motor.)
2. Check the connection.
Reconnect the connectors (TDRB, IOB, corresponding motor).
3. Replace the motor.
4. Replace the TDRB.
5. Replace the IOB.
6. Replace the harness between the IOB, the TDRB, and the motor.

SC590-04

Error Name

Stepper Motor Error (EDRB Board)

Pattern

Error Condition

The stepper motor controlled by the EDRB has failed.

(This SC is not detected if the front door is open.)

Major Cause

 Connector is not connected properly.

 Motor is defective.
 Control board is defective.
 Harness between the board and the motor is defective.
Motors:
 Exit Junction Gate Motor (STM27)
 Exit/Invert Separation Motor (STM26)

186
 1.SC Codes

 Exit/Invert Motor (STM20)

 Invert Entrance Motor (STM19)
 Duplex Transport Motor 1 (STM22)
 Duplex/Invert Motor (STM21)

Solution

Be careful not to bend the pins of the connector.

1. Locate the failed motor using Output Check.
(Continue to the next step even if you can not find the motor.)
2. Check the connection.
Reconnect the connectors (EDRB, IOB, corresponding motor).
3. Replace the motor.
4. Replace the EDRB.
5. Replace the IOB.
6. Replace the harness between the IOB, the EDRB, and the motor.

SC590-05, 06

Error Name

590-05, 590-06: Stepper Motor Error (DDRB Board)

Pattern

Error Condition

The stepper motor controlled by the DDRB has failed.

(This SC is not detected if the front door is open.)

Major Cause

 Connector is not connected properly.

 Motor is defective.
 Control board is defective.
 Harness between the board and the motor is defective.
Motors:
 590-05: Decurl Feed Motor (STM28)
 590-06: Decurl Unit Motor (STM29)

Solution

Be careful not to bend the pins of the connector.

1. Locate the failed motor using Output Check.
(Continue to the next step even if you can not find the motor.)

187
1.SC Codes

2. Check the connection.

Reconnect the connectors (IOB, corresponding motor).
3. Replace the motor.
4. Replace the DDRB.
5. Replace the IOB.
6. Replace the harness between the IOB, the DDRB, and the motor.

SC590-07, 08, 09

Error Name

590-07, 590-08, 590-09:

Stepper Motor Error (IOB Board)

Pattern

Error Condition

The stepper motor controlled by the IOB has failed.

(This SC is not detected if the front door is open.)

Major Cause

 Connector is not connected properly.

 Motor is defective.
 Control board is defective.
 Harness between the board and the motor is defective.
Motors:
 590-07: Charge Wire Cleaner Motor (STM1)
 590-08: Toner Agitator Motor (STM33)
 590-09: Toner Feed Motor (STM32)

Solution

Be careful not to bend the pins of the connector.

1. Locate the failed motor using Output Check.
(Continue to the next step even if you can not find the motor.)
2. Check the connection.
Reconnect the connectors (IOB, corresponding motor).
3. Replace the motor.
4. Replace the IOB.
5. Replace the harness between the IOB and the motor.

188
 1.SC Codes

SC600
SC605-00

Error Name

IOB FPGA Startup Error

Pattern

Error Condition

The IC on the IOB does not start up normally.

Major Cause

IC on the IOB is defective.

Solution

Replace the IOB.

SC618-01

Error Name

Buffer Pass Unit: CTB_+24V_Power Supply Error

Pattern

Error Condition

+24V power off is detected at the control board.

Major Cause

 Power of downstream unit is not turned on.

 If the control board LED 4 (+24V) is off:
1. Control board circuit protector has tripped.
2. Harness is damaged or not connected properly.
3. PSU is defective.
 If the control board LED 4 (+24V) is lit:
Control board is defective (SC detection error)

Solution

1. Reset the control board circuit protector (FU1).

When the circuit protector is tripped, its white pin protrudes from the circuit protector. Push in the

189
1.SC Codes

pin to reset.

 Circuit protector trip may be caused by fan/motor/harness or other components. Check if

any of these parts are defective, and then reset the circuit protector.
2. Replace the harness between the PSU and the control board, or reconnect the connector.
3. Replace the PSU.
4. Replace the control board.

SC618-02

Error Name

Buffer Pass Unit : CTB_+24VINT_Power Supply Error

Pattern

Error Condition

+24V power off (interlock power supply) is detected at the control board.

Major Cause

 Power of downstream unit is not turned on.

 If the control board LED 4 (+24V) is off with the door closed:
1. Harness between the interlock switch and control board is damaged or not connected properly.
2. Control board (relay) is defective.
 If the control board LED 4 (+24V) is lit with the door closed:
Control board is defective (SC detection error)

Solution

1. Replace the harness between the interlock switch and the control board, or reconnect the
connector.
2. Replace the control board.

SC619-00

Error Name

Downstream Device Communication Error (Buffer Pass Unit)

Pattern

Error Condition

Communication with the downstream unit failed.

190
 1.SC Codes

Major Cause

 Power of downstream unit is not turned on.

 Downstream unit power cable is not connected properly.
 I/F harness connector connecting to the downstream unit is not connected properly.
 I/F harness connector connecting to the downstream unit is not connected properly.
 Control board of downstream unit is defective.
 Buffer pass unit control board is defective.

Solution

1. Downstream unit power cable not connected properly

Make sure that the cable is connected properly.
2. I/F harness connector connecting to downstream unit not connected properly
Make sure that the connector is connected properly.
3. Replace the I/F harness connector connecting to the downstream unit.
4. Replace the control board of the downstream unit.
*This applies when SC occurs in the same way as before you replace the board.
5. Replace the buffer pass unit control board.

SC620-01

Error Name

ADF Communication Error 1

Pattern

Error Condition

An error signal is detected during communication between the ADF and the main machine (BiCU) after
the machine starts up.

Major Cause

1. Connector is not connected properly.

2. ADF and the BiCU are not connected properly.
3. ADF control board is defective.
4. BiCU is defective.

Solution

1. Check if the connector is connected properly.

Reconnect the connectors (ADF, BiCU).
(Be careful not to bend the pins of the connector.)
2. Replace the harness between the ADF and the BiCU.
191
1.SC Codes

(Be careful not to bend the pins of the connector.)

3. Replace the ADF control board.
4. Replace the BiCU.

SC620-02

Error Name

ADF Communication Error 2

Pattern

Error Condition

An error signal is detected during communication between the ADF and the main machine (BiCU) after
the machine starts up.

Major Cause

1. Connector is not connected properly.

2. ADF and the BiCU are not connected properly.
3. ADF control board is defective.
4. BiCU is defective.

Solution

1. Check if the connector is connected properly.

Reconnect the connectors (ADF, BiCU).
(Be careful not to bend the pins of the connector.)
2. Replace the harness between the ADF and the BiCU.
(Be careful not to bend the pins of the connector.)
3. Replace the ADF control board.
4. Replace the BiCU.

SC620-03

Error Name

ADF communication error 3

Pattern

Error Condition

The start up process of ADF does not end normally.

192
 1.SC Codes

Major Cause

1. Connector is not connected properly.

2. ADF and the BiCU are not connected properly.
3. ADF control board is defective.
4. BiCU is defective.
5. There is noise.

Solution

1. Check if the connector is connected properly.

Reconnect the connectors (ADF, BiCU).
2. Check if the harness between the ADF and the BiCU is damaged (exposed, or broken). If so,
replace it.
3. Check for short circuit on the control board. If so, replace it.

SC621-00

Error Name

Finisher/Mail Box Communication Error

Pattern

Error Condition

An error signal is detected during communication between the finisher and the main machine.

Major Cause

1. Power of downstream unit is not turned on.

2. Power cord is not connected properly.
3. Connector is not connected properly.
4. Finisher and IOB are not connected properly.
5. Finisher control board is defective.
6. IOB is defective.

Solution

1. Check if the power cord is connected properly.

2. Check if the connector is connected properly.
Reconnect the connectors (finisher, IOB).
3. Replace the harness between the finisher and the IOB.
4. Replace the finisher control board.
5. Replace the IOB.
Be careful not to bend the pins of the connector.
193
1.SC Codes

SC622-01

Error Name

LCT Communication Error

Pattern

Error Condition

An error signal is detected during communication between the LCT and the main machine.

Major Cause

1. Power of downstream unit is not turned on.

2. Power cord is not connected properly.
3. Connector is not connected properly.
4. LCT and IOB are not connected properly.
5. LCT control board is defective.
6. IOB is defective.

Solution

1. Check if the power cord is connected properly.

2. Check if the connector is connected properly.
Reconnect the connectors (LCT, IOB).
3. Replace the harness between the LCT and the IOB.
4. Replace the LCT control board.
5. Replace the IOB.
Be careful not to bend the pins of the connector.

SC622-02

Error Name

LCT Communication Error

Pattern

Error Condition

An error signal is detected during communication between the LCT and the main machine.

Major Cause

1. Power of downstream unit is not turned on.

2. Power cord is not connected properly.
194
 1.SC Codes

3. Connector is not connected properly.

4. LCT and IOB are not connected properly.
5. LCT control board is defective.
6. IOB is defective.

Solution

1. Check if the power cord is connected properly.

2. Check if the connector is connected properly.
Reconnect the connectors (LCT, IOB).
3. Replace the harness between the LCT and the IOB.
4. Replace the LCT control board.
5. Replace the IOB.
Be careful not to bend the pins of the connector.

SC663-00

Error Name

IOB Reset Detection Error

Pattern

Error Condition

The IOB stops during standby after the main machine starts up.

Major Cause

 Connector is not connected properly.

 IOB and BiCU are not connected properly.
 IOB is defective.
 BiCU is defective.

Solution

Be careful not to bend the pins of the connector.

1. Reconnect the connectors (BiCU, IOB).
2. Replace the harness between the BiCU and the IOB.
3. Replace the IOB.
4. Replace the BiCU.

195
1.SC Codes

SC664

Error Name

 664-01: VODKA1 SRAM Access Permission Error (Write Permission Denied)

 664-02: VODKA1 SRAM Write Error (Write Result Abnormal)
 664-03: VODKA1 Program Startup Error
 664-11: VODKA2 SRAM Access Permission Error (Write Permission Denied)
 664-12: VODKA2 SRAM Write Error (Write Result Abnormal)
 664-13: VODKA2 Program Startup Error
 664-21: VODKA3 SRAM Access Permission Error (Write Permission Denied)
 664-22: VODKA3 SRAM Write Error (Write Result Abnormal)
 664-23: VODKA3 Program Startup Error
 664-31: VODKA4 SRAM Access Permission Error (Write Permission Denied)
 664-32: VODKA4 SRAM Write Error (Write Result Abnormal)
 664-33: VODKA4 Program Startup Error

Pattern

Error Condition

 664-01: IOB IC SRAM Access Permission Error (Vodka 1)

 664-02: IOB IC SRAM Write Error (Vodka 1)
 664-03: IOB IC Program Startup Error (Vodka 1)
 664-11: IOB IC SRAM Access Permission Error (Vodka 2)
 664-12: IOB IC SRAM Write Error (Vodka 2)
 664-13: IOB IC Program Startup Error (Vodka 2)
 664-21: IOB IC SRAM Access Permission Error (Vodka 3)
 664-22: IOB IC SRAM Write Error (Vodka 3)
 664-23: IOB IC Program Startup Error (Vodka 3)
 664-31: IOB IC SRAM Access Permission Error (Vodka 4)
 664-32: IOB IC SRAM Write Error (Vodka 4)
 664-33: IOB IC Program Startup Error (Vodka 4)

Major Cause

 Harness connected to the IOB is not connected properly.

 IOB is defective.

Solution

1. Reconnect the harness connected to the IOB.

2. Replace the IOB.

196
 1.SC Codes

SC665-04

Error Name

IOB Does Not Start

Pattern

Error Condition

The IOB does not start.

Major Cause

1. Connector is not connected properly.

2. Connection between IOB and BiCU is not connected properly.
3. IOB is defective.
4. BiCU is defective.

Solution

1. Reconnect the connectors (BiCU, IOB).

2. Replace the harness between the BiCU and the IOB.
3. Replace the IOB.
4. Replace the BiCU.
Be careful not to bend the pins of the connector.

SC669

Error Name

 669-01: EEPROM OPEN: ID Error

 669-02: EEPROM OPEN: Channel Error
 669-03: EEPROM OPEN: Device Error
 669-04: EEPROM OPEN: Communication Abort Error
 669-05: EEPROM OPEN: Communication Timeout Error
 669-06: EEPROM OPEN: Operation Stopped Error
 669-07: EEPROM OPEN: Buffer Full
 669-08: EEPROM OPEN: No Error Code
 669-09: EEPROM CLOSE: ID Error
 669-10: EEPROM CLOSE: No Error Code
 669-11: EEPROM Data Write: ID Error
 669-12: EEPROM Data Write: Channel Error
 669-13: EEPROM Data Write: Device Error
 669-14: EEPROM Data Write: Communication Abort Error
197
1.SC Codes

 669-15: EEPROM Data Write: Communication Timeout Error

 669-16: EEPROM Data Write: Operation Stopped Error
 669-17: EEPROM Data Write: Buffer Full
 669-18: EEPROM Data Write: No Error Code
 669-19: EEPROM Data Read: ID Error
 669-20: EEPROM Data Read: Channel Error
 669-21: EEPROM Data Read: Device Error
 669-22: EEPROM Data Read: Communication Abort
 669-23: EEPROM Data Read: Communication Timeout Error
 669-24: EEPROM Data Read: Operation Stopped Error
 669-25: EEPROM Data Read: Buffer Full
 669-26: EEPROM Data Read: No Error Code
 669-27: EEPROM Device Detection: ID Error
 669-28: EEPROM Device Detection: Channel Error
 669-29: EEPROM Device Detection: Device Error
 669-30: EEPROM Device Detection: Communication Abort Error
 669-31: EEPROM Device Detection: Communication Timeout Error
 669-32: EEPROM Device Detection: Operation Stopped Error
 669-33: EEPROM Device Detection: Buffer Full
 669-34: EEPROM Device Detection: No Error Code
 669-36: SRAM Expansion Verify Error
 669-37: Malfunction Detection Error

Pattern

Error Condition

The CPU of the BiCU detects an error during communication with the EEPROM on the BiCU.

Major Cause

1. EEPROM is not connected properly.

2. EEPROM is defective.
3. BiCU is defective.

Solution

1. Remove the EEPROM from the IC socket, and then set it again.
*If the EEPROM lead is bent or it was set in the reverse (wrong) direction, then it would be
damaged.
2. Replace the EEPROM.
3. Replace the BiCU.

198
 1.SC Codes

SC670-01

Error Name

Engine Start Failure

Pattern

Error Condition

 ENGRDY signal was not asserted at power ON.

 PCI does not link up when the machine recovers from energy saving mode.
 RAPI does not respond to EC/PC/SC command.
 Writing to Rapi driver failed (the other party not found through PCI).
 Controller board and IPU not connected properly.
 IPU is down / unstable.
 BiCU is down / unstable.

Major Cause

Engine board does not start up.

Solution

1. Turn the main power OFF and ON 10 times, and check if the SC occurs more than once.
2. Check the connection of the engine board and the controller board.
3. Disconnect/connect the harness between the engine board and the control board. If necessary,
replace the boards in the following order:
1. BiCU
2. PSU
3. Controller board

SC670-02

Error Name

Engine Down After Start-Up

Pattern

Error Condition

 CPU reset due to WDT

 CPU reset due to software
 CPU reset due to anomaly CPU

199
1.SC Codes

 Slave VODKA reset

 CPU reset due to hardware defect / noise
 Slave VODKA reset due to hardware defect / noise

Major Cause

Engine board was reset unexpectedly.

Solution

1. Turn the main power OFF and ON 10 times, and check if the SC occurs more than once.
2. Check the machine and controller firmware version.
If there is a newer version, update the firmware.
3. Check the connection of the engine board and the controller board.
4. Disconnect/reconnect the harness between the engine board and the controller board.
5. Replace the BiCU.
6. Replace the PSU.
7. Replace the controller board.

SC672-00, 10, 11, 12, 13

Error Name

Controller Start Up Failure

 672-00
 672-10
 672-11
 672-12
 672-13

Pattern

Error Condition

 Communication between controller and operation panel does not commence normally at power
ON.
 Communication with controller was cut off even though start up was normal.
 No attention code (FDH) / attention acknowledge code (FED) from the controller 30 seconds after
operation panel power On reset.
 Communication check command was issued from the operation panel once every 30 seconds, but
there was no response from the controller for two consecutive times. There is no SC logging and
CSS report because this was detected by the operation panel.

200
 1.SC Codes

Major Cause

 Controller has stalled.

 Board was not installed correctly
 Control board is defective.
 Operation panel connector is loose, broken, or defective.
 Controller is late.

Solution

1. Turn the main power OFF and then ON.

2. Check the operation panel harness.
3. Check the connection of the controller board.
4. Replace the controller board.

SC672-99

Error Name

Controller Start Up Failure

Pattern

Error Condition

 Communication between controller and operation panel does not commence normally at power
ON.
 Communication with controller was cut off even though start up was normal.
 No attention code (FDH) / attention acknowledge code (FED) from the controller 30 seconds after
operation panel power On reset.
 Communication check command was issued from the operation panel once every 30 seconds, but
there was no response from the controller for two consecutive times. There is no SC logging and
CSS report because this was detected by the operation panel.

Major Cause

 Controller has stalled.

 Board was not installed correctly
 Control board is defective.
 Operation panel connector is loose, broken, or defective.
 Controller is late.

Solution

Turn the main power OFF and then ON.

201
1.SC Codes

SC673-10

Error Name

Operation Panel Flair Communication Error

Pattern

Error Condition

 Communication between the operation panel and main machine (flair communication) is not sent.
 SP setting (SP5-748-201) for Smart Operation Panel is not enabled.

Major Cause

The CATS module (controller) cannot notify a response to a notification from the monitoring service
module (operation panel).

Solution

1. Turn the main power OFF and then ON.

2. Set SP5-748-201 (OpePanel Setting: Cheetah Panel Connect Setting) to "1: Connect" if the value
is "0: Not connect".

SC682

Error Name

 682-01: PCU: ID Chip Communication Error (K_Invalid Device ID)

 682-06: PCU: ID Chip Communication Error (K_Channel error (e.g. bus disconnection))
 682-11: PCU: ID Chip Communication Error (K_Device Error (No ID chip))
 682-16: PCU: ID Chip Communication Error (K_Communication aborted (error during
communication))
 682-21: PCU: ID Chip Communication Error (K_Communication timeout)
 682-26: PCU: ID Chip Communication Error (K_Device stopped (logically stopped))
 682-31: PCU: ID Chip Communication Error (K_Requested buffer full)
 682-36: PCU: ID Chip Communication Error (K_No error code)

Pattern

Error Condition

CPU of the BiCU detects communication error with the TD sensor.

Major Cause

1. PCU drawer is not set properly.

202
 1.SC Codes

2. Harness is damaged, or there is grounding fault. Or it is not connected properly.

3. TD sensor (SEN1) is defective.
4. IOB is defective.
5. BiCU is defective.

Solution

1. Check the PCU drawer. Clean the drawer, and set it again.
2. Reconnect the harnesses between the TD sensor and PCU drawer, between the PCU drawer and
IOB, and between the IOB and BiCU. Or replace the harnesses.
3. Replace the TD Sensor (SEN1).
4. Replace the IOB.
5. Replace the BiCU.

SC687-00

Error Name

PER Not Received Error

Pattern

Error Condition

PER command cannot be received from the controller.

Major Cause

 Communication error
 Unexpected software error

Solution

Turn the main power OFF and then ON.

203
1.SC Codes

SC700 to 703
SC700-01

Error Name

Bottom Plate Lift Motor Error (1-Pass ADF)

Pattern

Error Condition

The bottom plate HP sensor [S17] does not detect the home position of the bottom plate after the ADF
bottom plate lift motor [M7] turns to ON and lowers the bottom plate. Or, the bottom plate position
sensor [S9] does not detect the position of the plate after the ADF bottom plate lift motor [M7] turn to
ON and raises the bottom plate.

Major Cause

 Bottom plate position sensor [S9] output error

 Bottom plate HP sensor [S17] output error
 ADF bottom plate lift motor [M7] error (does not rotate)
 ADF control Board defective

Solution

1. Connectors not connected properly

Check that all the connectors of the motor, the bottom plate HP sensor, and the bottom plate
position sensor are properly connected. (connectors not disconnected or half-inserted)
Reconnect the connectors if they are not connected correctly.
2. Harness damaged
Check if the harness between the board and the motor or sensor is damaged or exposed.
Replace the harness if it is not in good condition.
3. Motor or sensor defective
Check that the motor can be rotated as a single component, the sensor can be turned off and on,
and the motor's drive is transmitted to other components. Also check if the motor is overloaded.
If the motor or sensor is defective, replace it.
4. Board defective
Check if there are any traces of short circuit on the board. If so, replace the ADF control board.

SC700-02

Error Name

Original Pick Up Error (1-Pass ADF)

204
 1.SC Codes

Pattern

Error Condition

ADF pickup motor [M2] is turned on but the pickup roller HP sensor [S8] does not detect it.

Major Cause

 Pickup roller HP sensor [S8] output error

 ADF pickup motor [M2] error (does not rotate)
 Control board is defective.

Solution

1. Connectors not connected properly

Check that all the connectors of the motor and the pickup roller HP sensor are properly connected.
(connectors not disconnected or half-inserted)
Reconnect the connectors.
2. Harness damaged
Check if the harness between the board and the motor or sensor is damaged or exposed.
Replace the harness if it is not in good condition.
3. Motor or sensor defective
Check that the motor can be rotated as a single component, the sensor can be turned off and on,
and the motor's drive is transmitted to other components. Also check if the motor is overloaded.
If the motor or sensor is defective, replace it.
4. Board defective
Check if there are any traces of short circuit on the board. If so, replace the ADF control board.

SC700-04

Error Name

Feed Motor Error (1-Pass ADF)

Pattern

Error Condition

An error signal is detected when the ADF feed motor [M3] is driven.

Major Cause

 ADF feed motor [M3] is defective.

 Connector is disconnected.
 Harness is damaged.

205
1.SC Codes

 Motor is overloaded.

Solution

1. Connectors not connected properly

Check that all the connectors on the board and of the motor are properly connected. (connectors
not disconnected or half-inserted)
Reconnect the connectors.
2. Harness damaged
Check if the harness between the board and the motor is damaged or exposed.
Replace the harness if it is not in good condition.
3. Motor defective
Check that the motor can be rotated as a single component, and its drive is transmitted to other
components. Also check if the motor is overloaded.
If the motor is defective, replace it.
4. Board defective
Check if there are any traces of short circuit on the board. If so, replace the ADF control board.

SC700-05

Error Name

Pullout Motor Error (1-Pass ADF)

Pattern

Error Condition

An error signal is detected while the ADF Pullout motor [M4] is in operation.

Major Cause

 ADF pullout motor [M4] is defective.

 Connector is disconnected.
 Harness is damaged.
 Motor is overloaded.

Solution

1. Connectors not connected properly

Check that all the connectors on the board and of the motor are properly connected. (connectors
not disconnected or half-inserted)
Reconnect the connectors.
2. Harness damaged
Check if the harness between the board and the motor is damaged or exposed.

206
 1.SC Codes

Replace the harness if it is not in good condition.

3. Motor defective
Check that the motor can be rotated as a single component, and its drive is transmitted to other
components. Also check if the motor is overloaded.
If the motor is defective, replace it.
4. Board defective
Check if there are any traces of short circuit on the board. If so, replace the ADF control board.

SC700-06

Error Name

Middle Motor Error (1-Pass ADF)

Pattern

Error Condition

An error signal is detected while the ADF middle motor [M1] is driven.

Major Cause

 ADF middle motor [M1] is defective.

 Connector is disconnected.
 Harness is damaged.
 Motor is overloaded.

Solution

1. Connectors not connected properly

Check that all the connectors on the board and of the motor are properly connected. (connectors
not disconnected or half-inserted)
Reconnect the connectors.
2. Harness damaged
Check if the harness between the board and the motor is damaged or exposed.
Replace the harness if it is not in good condition.
3. Motor defective
Check that the motor can be rotated as a single component, and its drive is transmitted to other
components. Also check if the motor is overloaded.
If the motor is defective, replace it.
4. Board defective
Check if there are any traces of short circuit on the board. If so, replace the ADF control board.

207
1.SC Codes

SC700-07

Error Name

Scan Motor Error (1-Pass ADF)

Pattern

Error Condition

An error signal is detected while the ADF scan motor [M6] is driven.

Major Cause

 ADF scan motor [M6] is defective.

 Connector is disconnected.
 Harness is damaged.
 Motor is overloaded.

Solution

1. Connectors not connected properly

Check that all the connectors on the board and of the motor are properly connected. (connectors
not disconnected or half-inserted)
Reconnect the connectors.
2. Harness damaged
Check if the harness between the board and the motor is damaged or exposed.
Replace the harness if it is not in good condition.
3. Motor defective
Check that the motor can be rotated as a single component, and its drive is transmitted to other
components. Also check if the motor is overloaded.
If the motor is defective, replace it.
4. Board defective
Check if there are any traces of short circuit on the board. If so, replace the ADF control board.

SC700-09

Error Name

Exit Motor Error (1-Pass ADF)

Pattern

208
 1.SC Codes

Error Condition

An error signal is detected while the ADF exit motor [M5] is driven.

Major Cause

 ADF exit motor [M5] is defective.

 Connector is disconnected.
 Harness is damaged.
 Motor is overloaded.

Solution

1. Connectors not connected properly

Check that all the connectors on the board and of the motor are properly connected. (connectors
not disconnected or half-inserted)
Reconnect the connectors.
2. Harness damaged
Check if the harness between the board and the motor is damaged or exposed.
Replace the harness if it is not in good condition.
3. Motor defective
Check that the motor can be rotated as a single component, and its drive is transmitted to other
components. Also check if the motor is overloaded.
If the motor is defective, replace it.
4. Board defective
Check if there are any traces of short circuit on the board. If so, replace the ADF control board.

SC702-04

Error Name

Overcurrent Protection Device Error 4 (1-Pass ADF)

Pattern

Error Condition

An error is detected from the non-interlock* overcurrent protection device when the 24V main power
supply is on.
*Refers to power supply to the sensors [S1 to S19], ADF bottom plate lift motor [M7], ADF pickup motor
[M2], or the CIS.

Major Cause

Motor defective or harness short-circuit in the non-interlock power supply system

209
1.SC Codes

Solution

1. Connectors not connected properly

Check that all the connectors on the board and of the motor are properly connected. (connectors
not disconnected or half-inserted)
Reconnect the connectors.
2. Harness damaged
Check if the harness between the board and the motor is damaged or exposed.
Replace the harness if it is not in good condition.
3. Motor defective
Check that the motor can be rotated as a single component, and its drive is transmitted to other
components. Also check if the motor is overloaded.
If the motor is defective, replace it.
4. Board defective
Check if there are any traces of short circuit on the board. If so, replace the ADF control board.

SC702-05

Error Name

Overcurrent Protection Device Error 5 (1-Pass ADF)

Pattern

Error Condition

An error is detected from the interlock* overcurrent protection device when the 24V main power supply
is on.
*Refers to power supply to the ADF feed motor [M3], ADF pullout motor [M4], ADF middle motor
[M1], ADF scan motor [M6], ADF exit motor [M7], or CIS

Major Cause

Motor defective or harness short-circuit in the interlock power supply system

Solution

1. Connectors not connected properly

Check that all the connectors on the board and of the motor are properly connected. (connectors
not disconnected or half-inserted)
Reconnect the connectors.
2. Harness damaged
Check if the harness between the board and the motor is damaged or exposed.
Replace the harness if it is not in good condition.

210
 1.SC Codes

3. Motor defective
Check that the motor can be rotated as a single component, and its drive is transmitted to other
components. Also check if the motor is overloaded.
If the motor is defective, replace it.
4. Board defective
Check if there are any traces of short circuit on the board. If so, replace the ADF control board.

SC703-01

Error Name

Double Feed Detection Error (1-Pass ADF)

Pattern

Error Condition

A error signal was detected during double feed detection.

Major Cause

1. Power of downstream unit is not turned on.

2. Connector between the ADF control board and the URB is not connected properly.
3. Harness between the ADF control board and the URB is damaged.
4. Double feed detect sensor (emitter) [PCB44] is defective.
5. URB is defective.

Solution

1. Connector between ADF control board and URB not connected properly
Check all the connectors are properly connected. (connectors not disconnected or half-inserted)
Reconnect the connectors.
2. Harness between ADF control board and URB damaged
Check if the harness is damaged or exposed.
Replace the harness if it is not in good condition.
3. URB defective
Check if there are any traces of short circuit on the URB. If so, replace it.

211
1.SC Codes

SC720
SC720-01

Error Name

Downstream Device Communication Error

Pattern

Error Condition

 After successful communication between Finisher SR5110/SR5120 and the downstream device,
the downstream device failed to respond three times consecutively.
 After successful communication between Finisher SR5110/SR5120 and the upstream device, the
finisher failed to communicate with the downstream device within the prescribed period of time.

Major Cause

 The downstream device is not turned on.

 The power cord of the downstream device is disconnected.
 The interface cable of the downstream device is disconnected or defective
 Finisher SR5110/SR5120 controller board defective
 A PCB of the downstream device is defective.
* Part causing the error: Interface cable of the downstream device

Solution

1. Disconnected or incorrectly connected power cord of the downstream device

Check if it is connected correctly.
Connect the power cord if it is not connected correctly.
2. Check if the power of the downstream device is turned to on.
3. Check for disconnected/incorrectly connected interface cable between the finisher and the
downstream device.
Check if it is connected correctly.
Reconnect it if it is not connected correctly.
4. Disconnected or incorrectly connected connector of Finisher SR5110/SR5120
Check if there is a disconnected or incorrectly connected connector between the downstream
device interface connector and the main board of Finisher SR5110/SR5120.
Reconnect the connector if it is not connected correctly.
5. Damaged harness in finisher SR5110/SR5120
Check if the harness between the downstream device interface connector and the main board of
Finisher SR5110/SR5120 is damaged or exposed.
Replace the harness if it is damaged.
212
 1.SC Codes

6. Replace the main board of Finisher SR5110/SR5120.

* Before replacing the board, check if the SC occurs in the same way.
7. Disconnected or incorrectly connected connector of the downstream device
Check if the interface cable of the downstream device is correctly connected (no disconnected or
incorrectly connected connector) to the main board of the downstream device.
Reconnect the connector if it is not connected correctly.
8. Damaged harness in the downstream device
Check if the downstream device harness is damaged or exposed.
Replace the harness if it is damaged.
9. Replace the main board of the downstream device
* Before replacing the board, check if the SC occurs in the same way.

SC720-03

Error Name

Overcurrent Protection Device Error 1

Pattern

Error Condition

An error is detected at voltage level of 24V_INT_1 (this SC is issued when the error was detected for
the first time).

Major Cause

 Power of the downstream device is not turned on.

 Motor is defective.
 Harness is damaged.
 Board is damaged.
* Protection Device: <FU5>
* Related Components:
 Entrance motor <DCSM01>
 Registration motor <DCSM02>
 JG transport motor <DCSM03>,
 Horizontal transport motor <DCSM04>
 Pre-stack motor <DCSM05>
 Punch movement motor <STM30>
 Punch motor <DCM05>
 Stapler entrance motor <DCSM06>
 Vibrating plate vertical movement motor <DCSM07>

213
1.SC Codes

 Vibrating plate horizontal movement motor <DCSM08>

 Stapler rotation motor <STM04>, Stapler movement motor <DCSM09>
 Staple motor <DCM01>
 Base fence lift motor <DCSM10>
 Base fence movement motor <DCSM11>
 Jogger motor (front) <STM05>, Jogger motor (rear) <STM06>
 Positioning roller rotation motor <STM07>
 Positioning roller lift motor <STM08>
 Feed-out belt motor <DCSM12>
 Leading edge stopper motor <DCSM13>
 Stack transport unit motor <STM09>
 Turn guide motor <DCSM14>
 Stack transport motor <DCSM15>
 Booklet pressure release motor <STM10>
 Flat fold unit motor <DCSM16>
 Flat fold unit pressure release motor <STM11>
 Booklet stapler top fence motor <STM12>
 Booklet stapler side fence motor <STM13>
 Booklet stapler motor <DCM02>
 Booklet stapler bottom fence motor <STM14>
 Booklet stack transport motor <DCSM17>
 Fold roller motor <STM15>
 Fold plate motor <STM16>
 PSU fan motor <FAN06>

Solution

1. Identifying the defective area

Disconnect each connector of the protection device from the main board of Finisher
SR5110/SR5120 one by one, turning ON the power each time.
2. Identifying the defective component
Disconnect the connector of the component. Connect the connector of the main board of Finisher
SR5110/SR5120, and then turn ON the power of the finisher (keep the harness on the main board
side connected).
3. Controller board error
Replace the controller board of Finisher SR5110/SR5120.
* Before replacing the board, check that the SC occurs in the same way.

214
 1.SC Codes

SC720-04

Error Name

Protective Device Error 2

Pattern

Error Condition

An error is detected at voltage level of 24V_INT_1 (this SC is issued when the error was detected for
the first time).

Major Cause

 The downstream device is not turned on.

 Motor defective
 Broken harness
 Broken controller board
* Protective Device: <FU2>
* Related Component:
Shift tray 1 transport motor <DCSM21>

Solution

1. Identifying the defective area

Disconnect each connector of the protection device from the main board of Finisher
SR5110/SR5120 one by one, turning ON the power each time.
2. Identifying the defective component
Disconnect the connector of the component. Connect the connector of the main board of Finisher
SR5110/SR5120, and then turn ON the power of the finisher (keep the harness on the main board
side connected).
3. Controller board error
Replace the controller board of Finisher SR5110/SR5120.
* Before replacing the board, check that the SC occurs in the same way.

SC720-05

Error Name

PSU Fan Error

Pattern

215
1.SC Codes

Error Condition

A lock signal is detected from the fan motor (this SC is issued when the error was detected for the first
time).

Major Cause

 Power of the downstream device is not turned on.

 Motor is defective
 Connector is not connected properly.
 Harness is damaged
 Board is damaged.
*Motor: PSU fan motor <FAN06>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the fan are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the fan is damaged
or exposed.
Replace the harness if it is damaged.
3. Fan motor defective
Check if the corresponding fan is damaged or there are missing parts.
Replace the fan.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-06

Error Name

Overcurrent Protection Device Error 3

Pattern

Error Condition

When the detected voltage level of 24V_POW is abnormal. The SC is issued as soon as it is detected
once.

216
 1.SC Codes

Error Condition

An error is detected at voltage level of 24V_INT_1 (this SC is issued when the error was detected for
the first time).

Major Cause

 The downstream device is not turned on.

 Motor defective
 Broken harness
 Broken controller board
* Protective Device: <FU3>
* Related Components:
 Booklet stack tray motor <DCSM18>
 Shift tray 2 lift motor <DCM03>
 Shift tray 2 shift motor <STM17>
 Shift tray 2 drag roller movement motor <STM18>
 Shift tray 2 drag roller motor <STM19>
 Shift tray 2 press lever motor <STM20>
 Shift tray 2 jogger motor <STM26>
 Shift tray 2 jogger fence retract motor <STM27>
 Shift tray 2 paper exit fan motor (front) <FAN01>
 Shift tray 2 paper exit fan motor (rear) <FAN02>
 Exit guide motor <STM21>
 Shift tray 1 exit motor <DCSM20>
 Shift tray 1 lift motor <DCM04>
 Shift tray 1 shift motor <STM22>
 Shift tray 1 drag roller movement motor <STM23>
 Shift tray 1 drag roller motor <STM24>
 Shift tray 1 press lever motor <STM25>
 Shift tray 1 jogger motor <STM28>
 Shift tray 1 jogger fence retract motor <STM29>
 Shift tray 1 paper exit fan motor (front) <FAN03>
 Shift tray 1 paper exit fan motor (rear) <FAN04>
 Shift tray 1 fan motor <FAN05>

Solution

1. Identifying the defective area

Disconnect each connector of the protection device from the main board of Finisher
SR5110/SR5120 one by one, turning ON the power each time.
2. Identifying the defective component

217
1.SC Codes

Disconnect the connector of the component. Connect the connector of the main board of Finisher
SR5110/SR5120, and then turn ON the power of the finisher (keep the harness on the main board
side connected).
3. Controller board error
Replace the controller board of Finisher SR5110/SR5120.
* Before replacing the board, check that the SC occurs in the same way.

SC720-10

Error Name

Transport Motor 1 Error (Entrance/Upper Transport)

Pattern

Error Condition

DCM drive software detects a motor drive error.

(The first four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of the downstream device is not turned on.

 Motor is defective
 Connector is not connected properly.
 Harness is damaged
 Encoder is defective.
 Board is damaged.
*Motor: Entrance motor <DCSM01>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor defective
Check if the motor is damaged or there are missing parts, whether the motor rotates on its own,
and whether it is overloaded.
Replace the motor.
218
 1.SC Codes

4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-11 to 18

Error Name

 720-11: Transport Motor 2 Error (Junction Gate Transport)

 720-12: Transport Motor 3 Error (Horizontal Transport)
 720-13: Transport Motor 4 Error (Registration)
 720-14: Transport Motor 5 Error (Shift tray 1 Transport)
 720-15: Transport Motor 6 Error (Pre-Stack)
 720-16: Exit Motor 1 Error (Shift Tray 1 Exit)
 720-17: Exit Motor 2 Error (Shift Tray 2 Exit)
 720-18: Exit Motor 3 Error (Staple Tray 1 exit)

Pattern

 720-11: D
 720-12: D
 720-13: D
 720-14: B
 720-15: B
 720-16: B
 720-17: B
 720-18: B

Error Condition

DCM drive software detects a motor drive error. (The first four times are reported as jams. An SC is
issued when it is repeated five times.)

Major Cause

 Power of the downstream device is not turned on.

 Motor is defective
 Connector is not connected properly.
 Harness is damaged
 Motor is overloaded.
 Encoder is defective.
 Board is damaged.
*Corresponding motors:
 720-11: JG transport motor <DCSM03>

219
1.SC Codes

 720-12: Horizontal transport motor <DCSM04>

 720-13: Registration motor <DCSM02>
 720-14: Shift tray 1 transport motor <DCSM21>
 720-15: Pre-stack motor <DCSM05>
 720-16: Shift tray 1 exit motor <DCSM20>
 720-17: Shift tray 2 exit motor<DCSM19>
 720-18: Stapler entrance motor <DCSM06>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor defective
Check if the motor is damaged or there are missing parts, whether the motor rotates on its own,
and whether it is overloaded.
Replace the motor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-20 to 33

Error Name

 720-20: Junction Gate Motor 1 Error (Shift Tray 1 Junction Gate)

 720-21: Junction Gate Motor 2 Error (Staple Tray Junction Gate)
 720-23: Pre-Stack Release Motor Error (Pressure Release/Junction Gate Release)
 720-24: Exit Guide Motor Error
 720-25: Punch Motor Error
 720-27: Punch Movement motor error
 720-31: Jogger Motor 2 Error (Front)
 720-32: Jogger Motor 2 Error (Rear)
 720-33: Positioning Roller Motor Error

Pattern

 720-20: D

220
 1.SC Codes

 720-21: D
 720-23: B
 720-24: B
 720-25: D
 720-27: B
 720-31: B
 720-32: B
 720-33: B

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)
 The motor driver detected an error. (An SC is issued as soon as it is detected once.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Harness is damaged
 There is overload.
 HP sensor is defective.
 Board is defective.
Corresponding Motor/Sensor/Unit
 720-20:
Junction gate motor (shift tray 1/shift tray 2) <STM02>
Junction gate HP sensor (shift tray 1/shift tray 2) <SN04>
 720-21:
Junction gate motor (shift tray 2/staple tray) <STM03>
Junction gate HP sensor (shift tray 2/staple tray) <SN05>
 720-23:
Pre-stack release motor <STM01>
Pre-stack release HP sensor <SN03>
 720-24:
Exit guide motor <STM21>
Exit guide HP sensor <SN40>
 720-25:
Punch motor <DCM05>
Punch HP sensor 1/2 <SN71/SN72>
221
1.SC Codes

Punch unit
 720-27:
Punch movement motor <STM30>
Punch unit HP sensor <SN73>
 720-31:
Jogger motor (front) <STM05>
Jogger HP sensor (front) <SN13>
 720-32:
Jogger motor (rear) <STM06>
Jogger HP sensor (rear) <SN14>
 720-33:
Positioning roller rotation motor <STM07>
Positioning roller HP sensor (rear) <SN15>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor/sensor defective
Check if the motor or sensor is damaged or there are missing parts, whether the HP sensor turns
off and on, whether the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.
Replace the motor or sensor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-34

Error Name

Positioning Roller Lift Motor Error

Pattern

222
 1.SC Codes

Error Condition

The motor driver detected an error. (The SC is issued when the error is detected once.)

Major Cause

 Power of the downstream device is not turned on.

 Motor is defective
 Connector is not connected properly.
 Harness is damaged
 Board is damaged.
*Motor: Positioning roller lift motor <STM08>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor defective
Check if the motor is damaged or there are missing parts, whether the motor rotates on its own,
whether it is overloaded, and whether the drive is transmitted.
Replace the motor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-35 to 42

Error Name

 720-35: Vibrating Plate Vertical Movement Motor Error

 720-36: Base Fence Movement Motor Error
 720-37: Vibrating Plate Horizontal Movement Motor Error
 720-39: Leading Edge Stopper Motor Error
 720-40: Base Fence Lift Motor Error
 720-41: Feed-Out Belt Motor Error
 720-42: Stapler Movement Motor Error

223
1.SC Codes

Level

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)
 The DCM drive software detected a motor drive error. (The first four times are reported as jams. An
SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Harness is damaged
 There is overload.
 Encoder is defective.
 HP sensor is defective.
 Board is defective.
Corresponding Motor/Sensor/Unit
 720-35:
Vibrating plate vertical movement motor <DCSM07>
Vibrating plate vertical movement HP sensor (rear) <SN06>
 720-36:
Base fence movement motor <DCSM11>
Base fence front-back HP sensor (rear) <SN11>
 720-37:
Vibrating plate horizontal movement motor <DCSM08>
Vibrating plate horizontal movement HP sensor <SN07>
 720-39:
Leading edge stopper motor <DCSM13>
Leading edge stopper HP sensor <SN16>
 720-40:
Base fence lift motor <DCSM10>
Base fence up-down HP sensor <SN12>
 720-41:
Feed-out belt motor <DCSM12>
Stack feed-out belt HP sensor <SN17>

224
 1.SC Codes

 720-42:
Stapler movement motor <DCSM09>
Stapler movement HP sensor <SN08>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor/sensor defective
Check if the motor or sensor is damaged or there are missing parts, whether the HP sensor turns
off and on, whether the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.
Replace the motor or sensor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-43

Error Name

Stapler Rotation Motor Error

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)
 The motor driver detected an error. (An SC is issued as soon as it is detected once.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
225
1.SC Codes

 Harness is damaged
 There is overload.
 Encoder is defective.
 HP sensor is defective.
 Board is defective.
Corresponding Motor/Sensor
 Stapler rotation motor <STM04>
 Stapler rotation HP sensor (front) <SN09>
 Stapler rotation HP sensor (rear) <SN10>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor/sensor defective
Check if the motor or sensor is damaged or there are missing parts, whether the HP sensor turns
off and on, whether the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.
Replace the motor or sensor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-44

Error Name

Corner Stapler Motor Error

Pattern

Error Condition

 Stapler motor did not complete operation within the specified time. (The first four times are reported
as jams. An SC is issued when it is repeated five times.)
 Home position is not detected within the specified time when moving to the home position. (The

226
 1.SC Codes

first four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Staple jam occurred.
 Overload due to stapling more than the maximum number of sheets.
 Motor is defective
 Connector is not connected properly
 Harness is damaged
 HP sensor is defective.
 Board is defective.
*Motor: Corner stapler motor <DCM01>
*Unit: Corner stapler unit

Solution

In the case of staple jam or overload caused by stapling more sheets than allowed
1. Removing the staple jam
Check the stapling area of the stapler for jammed staples.
Remove the jammed staples in order to resume connection.
2. Checking the number of sheets to be stapled
Check if more than the maximum number has been specified.
If the number of sheets to be stapled exceeded the limit, re-specify and try printing again.
Motor defective, disconnected connector, HP sensor error
1. Connector not connected properly
Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor/sensor defective
Check if the motor or sensor is damaged or there are missing parts, whether the HP sensor turns
off and on, whether the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.
Replace the motor or sensor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

227
1.SC Codes

SC720-45

Error Name

Stack Transport Motor Error

Pattern

Error Condition

DCM drive software detects a motor drive error.

(The first four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of the downstream device is not turned on.

 Motor is defective
 Connector is not connected properly.
 Motor is overloaded.
 Harness is damaged
 Encoder is defective.
 Board is damaged.
*Motor: Stack transport motor <DCSM15>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor defective
Check if the motor is damaged or there are missing parts, whether it rotates on its own, and
whether it is overloaded.
If there are problems, replace the motor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

228
 1.SC Codes

SC720-50, 51

Error Name

 720-50: Booklet Stapler Side Fence Motor Error

 720-51: Booklet Stapler Top Fence Motor Error

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Harness is damaged
 There is overload.
 HP sensor is defective.
 Board is defective.
Corresponding Motor/Sensor
 720-50:
Booklet stapler side fence motor <STM13>
Booklet stapler side fence HP sensor (front) <SN28>
Booklet stapler side fence HP sensor (rear) <SN29>
 720-51:
Booklet stapler top fence motor <STM12>
Booklet top fence HP sensor <SN22>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.

229
1.SC Codes

Replace the harness if it is damaged.

3. Motor/sensor defective
Check if the motor or sensor is damaged or there are missing parts, whether the HP sensor turns
off and on, whether the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.
Replace the motor or sensor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-52 to 55

Error Name

 720-52: Fold Plate Motor Error

 720-53: Bottom Fence Motor Error
 720-54: Stack Transport Unit Motor Error
 720-55: Booklet Pressure Release Motor Error

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)
 The motor driver detected an error. (The SC is issued as soon as it is detected once.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Harness is damaged
 There is overload.
 HP sensor is defective.
 Board is defective.
Corresponding Motor/Sensor
 720-52:
Fold plate motor <STM13>
Fold plate HP sensor <SN27>

230
 1.SC Codes

 720-53:
Booklet stapler bottom fence motor <STM14>
Booklet stapler bottom fence HP sensor <SN30>
 720-54:
Stack transport unit motor <STM09>
Stack transport unit HP sensor <SN20>
 720-55:
Booklet pressure release motor <STM10>
Booklet pressure release HP sensor <SN23>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor/sensor defective
Check if the motor or sensor is damaged or there are missing parts, whether the HP sensor turns
off and on, whether the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.
Replace the motor or sensor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-56

Error Name

Turn Guide Motor Error

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first

231
1.SC Codes

four times are reported as jams. An SC is issued when it is repeated five times.)
 The DCM drive software detected a motor drive error. (The first four times are reported as jams. An
SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 There is overload.
 Encoder is defective.
 HP sensor is defective.
 Board is defective.
*Motor: Turn guide motor <DCSM14>
*Sensor: Stack JG HP sensor <SN21>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor/sensor defective
Check if the motor or sensor is damaged or there are missing parts, whether the HP sensor turns
off and on, whether the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.
Replace the motor or sensor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-57

Error Name

Booklet stack transport motor error

Pattern

232
 1.SC Codes

Error Condition

DCM drive software detects a motor drive error.

(The first four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of the downstream device is not turned on.

 Motor is defective
 Connector is not connected properly.
 Harness is damaged
 Motor is overloaded.
 Encoder is defective.
 Board is damaged.
*Motor: Booklet stack transport motor <DCSM17>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor defective
Check if the motor is damaged or there are missing parts, whether it rotates on its own, and
whether it is overloaded.
If there are problems, replace the motor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-58

Error Name

Fold Roller Motor Error

Pattern

233
1.SC Codes

Error Condition

The motor driver detected an error. (The SC is issued when the error is detected once.)

Major Cause

 Power of the downstream device is not turned on.

 Motor is defective
 Connector is not connected properly.
 Harness is damaged
 Board is damaged.
*Motor: Fold roller motor <STM15>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor defective
Check if the motor is damaged or there are missing parts, whether the motor rotates on its own,
whether it is overloaded, and whether the drive is transmitted.
If there are problems, replace the motor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-59

Error Name

Booklet Stack Tray Motor Error

Pattern

Error Condition

DCM drive software detects a motor drive error.

(The first four times are reported as jams. An SC is issued when it is repeated five times.)

234
 1.SC Codes

Major Cause

 Power of the downstream device is not turned on.

 Motor is defective
 Connector is not connected properly.
 Harness is damaged
 Motor is overloaded.
 Encoder is defective.
 Board is damaged.
*Motor: Booklet stack tray motor <DCSM18>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor defective
Check if the motor is damaged or there are missing parts, whether it rotates on its own, and
whether it is overloaded.
If there are problems, replace the motor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-60

Error Name

Booklet Stapler Motor Error

Pattern

Error Condition

 Stapler motor did not complete operation within the specified time. (The first four times are reported
as jams. An SC is issued when it is repeated five times.)
 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)

235
1.SC Codes

Major Cause

 Power of downstream device is not turned on.

 Staple jam occurred.
 Overload due to stapling more than the maximum number of sheets.
 Motor is defective
 Connector is not connected properly
 Harness is damaged
 HP sensor is defective.
 Board is defective.
*Motor: Booklet stapler motor <DCM02>
*Unit: Booklet stapler unit

Solution

In the case of staple jam or overload caused by stapling more sheets than allowed
1. Removing the staple jam
Check the stapling area of the stapler for jammed staples.
Remove the jammed staples in order to resume connection.
2. Checking the number of sheets to be stapled
Check if more than the maximum number has been specified.
If the number of sheets to be stapled exceeded the limit, re-specify and try printing again.
Motor defective, disconnected connector, HP sensor error
1. Connector not connected properly
Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor/sensor defective
Check if the motor or sensor is damaged or there are missing parts, whether the HP sensor turns
off and on, whether the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.
Replace the motor or sensor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

236
 1.SC Codes

SC720-61

Error Name

Flat Fold Unit Motor Error

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)
 The DCM drive software detected a motor drive error. (The first four times are reported as jams. An
SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 There is overload.
 Encoder is defective.
 HP sensor is defective.
 Board is defective.
*Motor: Flat fold unit motor <DCSM16>
*Sensor: Flat fold unit HP sensor <SN24>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor/sensor defective
Check if the motor or sensor is damaged or there are missing parts, whether the HP sensor turns
off and on, whether the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.

237
1.SC Codes

Replace the motor or sensor.

4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-62

Error Name

Flat Fold Unit Pressure Release Motor Error

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly.
 Harness is damaged.
 There is overload.
 HP sensor is defective.
 Board is defective.
*Motor: Flat fold unit pressure release motor <STM11>
*Sensor: Flat fold unit pressure release HP sensor <SN25>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor/sensor defective
Check if the motor or sensor is damaged or there are missing parts, whether the HP sensor turns
238
 1.SC Codes

off and on, whether the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.
Replace the motor or sensor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-70

Error Name

Shift Tray 2 Lift Motor Error

Pattern

Error Condition

 When lowering the tray, the paper height sensor still detects paper after a specified time. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)
 When lifting the tray, the paper height sensor does not detect paper after a specified time. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)
 A lift motor error is detected.(The first four times are reported as jams. An SC is issued when it is
repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Harness is damaged
 There is overload.
 Paper height sensor is defective.
 Board is defective.
*Motor: Shift tray 2 lift motor <DCM03>
*Sensors: Shift tray 2 paper height sensor (trailing edge) <SN57>, Shift tray 2 paper height sensor
(stack) (Emitter/Receptor) <SN62/SN63>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
239
1.SC Codes

Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor/sensor defective
Check if the motor or sensor is damaged or there are missing parts, whether the HP sensor turns
off and on, whether the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.
Replace the motor or sensor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-71 to 75

Error Name

 720-71: Shift Tray 2 Shift Motor Error

 720-72: Shift Tray 2 Jogger Motor Error
 720-74: Shift Tray 2 Jogger Fence Retract Motor Error
 720-75: Shift Tray 2 Drag Roller Movement Motor Error

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)
 The motor driver detected an error. (The SC is issued as soon as it is detected once.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Harness is damaged
 There is overload.
 HP sensor is defective.
 Board is defective.
Corresponding Motor/Sensor
 720-71:

240
 1.SC Codes

Shift tray 2 shift motor <STM17>

Shift tray 2 HP sensor (front) <SN52>
Shift tray 2 HP sensor (rear) <SN53>
 720-72:
Shift tray 2 jogger motor <STM26>
Shift tray 2 jogger HP sensor <SN66>
 720-74:
Shift tray 2 jogger fence retract motor <STM27>
Shift tray 2 jogger retract HP sensor <SN67>
 720-75:
Shift tray 2 drag roller movement motor <STM18>
Shift tray 2 drag roller HP sensor <SN41>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor/sensor defective
Check if the motor or sensor is damaged or there are missing parts, whether the HP sensor turns
off and on, whether the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.
Replace the motor or sensor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-76

Error Name

Shift Tray 2 Drag Roller Motor Error

Pattern

241
1.SC Codes

Error Condition

<During initialization>
 Shift tray 2 paper height sensor (trailing edge) does not change from OFF to ON after the shift tray
2 drag roller motor rotated for a specified period of time. (The first four times are reported as jams.
An SC is issued when it is repeated five times.)
 Shift tray 2 paper height sensor (trailing edge) remains ON after the shift tray 2 drag roller motor
rotated for a specified period of time. (The first four times are reported as jams. An SC is issued
when it is repeated five times.)
 The motor driver detected an error. (The SC is issued as soon as it is detected once.)
<Not during initialization>
 The motor driver detected an error. (The SC is issued as soon as it is detected once.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Harness is damaged
 There is overload.
 Sensor is defective.
 Board is defective.
*Motor: Shift tray 2 drag roller motor <STM19>
*Sensor: Shift tray 2 paper height sensor (trailing edge) <SN57>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor/sensor defective
Check if the motor or sensor is damaged or there are missing parts, whether the motor rotates on
its own, whether it is overloaded, and whether the drive is transmitted.
Replace the motor or sensor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120

242
 1.SC Codes

SC720-77

Error Name

Shift Tray 2 Paper Exit Fan Motor Error

Pattern

Error Condition

A lock signal is detected from the fan motor.

(The SC is issued as soon as it is detected once.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Harness is damaged
 Board is defective.
*Motors:
Shift tray 2 paper exit fan motor (front) <FAN01>
Shift tray 2 paper exit fan motor (rear) <FAN02>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor defective
Check if the motor is damaged or there are missing parts, whether the motor rotates on its own,
whether it is overloaded, and whether the drive is transmitted.
Replace the motor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120

243
1.SC Codes

SC720-78

Error Name

Shift Tray 2 Press Lever Motor Error

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position.(The first
four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position.(The first
four times are reported as jams. An SC is issued when it is repeated five times.)
 The motor driver detected an error. (The SC is issued as soon as it is detected once.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Harness is damaged
 There is overload.
 Sensor is defective.
 Board is defective.
*Motor: Shift tray 2 press lever motor <STM20>
*Sensor: Shift tray 2 press lever HP sensor <SN42>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor/sensor defective
Check if the motor or sensor is damaged or there are missing parts, whether the HP sensor turns
off and on, whether the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.
Replace the motor or sensor.

244
 1.SC Codes

4. Board defective
Replace the main board of Finisher SR5110/SR5120

SC720-79

Error Name

Shift Tray 1 Lift Motor Error

Pattern

Error Condition

 When lowering the tray, the paper height sensor still detects paper after a specified time. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)
 When lifting the tray, the paper height sensor does not detect paper after a specified time. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)
 A lift motor error is detected.(The first four times are reported as jams. An SC is issued when it is
repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Harness is damaged
 There is overload.
 Paper height sensor is defective.
 Board is defective.
*Motor: Shift tray 1 lift motor <DCM04>
*Sensor: Shift tray 1 paper height sensor (trailing edge) <SN48>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor/sensor defective
Check if the motor or sensor is damaged or there are missing parts, whether the HP sensor turns
245
1.SC Codes

off and on, whether the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.
Replace the motor or sensor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-80 to 83, 85

Error Name

 720-80: Shift Tray 1 Shift Motor Error

 720-81: Shift Tray 1 Jogger Motor Error
 720-82: Shift Tray 1 Jogger Fence Retract Motor Error
 720-83: Shift Tray 1 Drag Roller Movement Motor Error
 720-85: Shift Tray 1 Press Lever Motor Error

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)
 The motor driver detected an error. (The SC is issued as soon as it is detected once.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Harness is damaged
 There is overload.
 HP sensor is defective.
 Board is defective.
Corresponding Motor/Sensor
 720-80:
Shift tray 1 shift motor <STM22>
Shift tray 1 HP sensor (front) <SN43>
Shift tray 1 HP sensor (rear) <SN44>
 720-81:

246
 1.SC Codes

Shift tray 1 jogger motor <STM28>

Shift tray 1 jogger HP sensor <SN64>
 720-82:
Shift tray 1 jogger fence retract motor <STM29>
Shift tray 1 jogger retract HP sensor <SN65>
 720-83:
Shift tray 1 drag roller movement motor <STM23>
Shift tray 1 drag roller HP sensor <SN36>
 720-85:
Shift tray 1 press lever motor <STM25>
Shift tray 1 press lever HP sensor <SN37>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor/sensor defective
Check if the motor or sensor is damaged or there are missing parts, whether the HP sensor turns
off and on, whether the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.
Replace the motor or sensor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120
* Before replacing the board, check if the SC occurs in the same way.

SC720-84

Error Name

Shift Tray 1 Drag Roller Motor Error

Pattern

Error Condition

<During initialization>

247
1.SC Codes

 Shift tray 1 paper height sensor (trailing edge) does not change from OFF to ON after the shift tray
1 drag roller motor rotated for a specified period of time. (The first four times are reported as jams.
An SC is issued when it is repeated five times.)
 Shift tray 1 paper height sensor (trailing edge) remains ON after the shift tray 1 drag roller motor
rotated for a specified period of time. (The first four times are reported as jams. An SC is issued
when it is repeated five times.)
 The motor driver detected an error. (The SC is issued as soon as it is detected once.)
<Not during initialization>
 The motor driver detected an error. (The SC is issued as soon as it is detected once.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Harness is damaged
 There is overload.
 Sensor is defective.
 Board is defective.
*Motor: Shift tray 1 drag roller motor <STM24>
*Sensor: Shift tray 1 paper height sensor (trailing edge) <SN48>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor defective
Check if the motor is damaged or there are missing parts, whether the motor rotates on its own,
whether it is overloaded, and whether the drive is transmitted.
Replace the motor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120

248
 1.SC Codes

SC720-86, 88

Error Name

720-86: Shift Tray 1 Paper Exit Fan Motor Error

720-88: Shift Tray 1 Fan Motor Error

Pattern

Error Condition

A lock signal is detected from the fan motor.

(The SC is issued as soon as it is detected once.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Harness is damaged
 Board is defective.
*Motors:
 720-86:
Shift tray 1 paper exit fan motor (front) <FAN03>
Shift tray 1 paper exit fan motor (rear) <FAN04>
 720-88:
Shift tray 1 fan motor <FAN05>

Solution

1. Connector not connected properly

Check if the connectors between the main board of finisher SR5110/SR5120 and the motor are
connected correctly (whether they are disconnected or incorrectly connected).
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is damaged.
3. Motor defective
Check if the motor is damaged or there are missing parts.
Replace the motor.
4. Board defective
Replace the main board of Finisher SR5110/SR5120.

249
1.SC Codes

SC720-87

Error Name

NV Memory Error 1

Pattern

Error Condition

Writing to the memory inside Finisher SR5110/SR5120 failed.

Major Cause

 Power of downstream device is not turned on.

 NV memory connection failure or defective NV memory
*Component: Memory on the controller board of Finisher SR5110/SR5120

Solution

1. Turn the main power to OFF, and check if the NV memory is correctly installed in the IC socket.
Check by removing and reinstalling it.
2. Replace the NV memory.
3. Replace the board of Finisher SR5110/SR5120.
* Before replacing the board, check if the SC occurs in the same way.

250
 1.SC Codes

SC721 to 725
SC721-03

Error Name

Overcurrent Protection Device Error 1 (Finisher SR5090/Booklet Finisher SR5100)

Pattern

Error Condition

Break in the protection device (Controller Board FU3) is detected. (The fuse is broken)

Major Cause

 Power of the downstream device is not turned on.

 Motor defective
 Harness is damaged.
 Board is damaged.
Related Components:
 Motors (except for Front Fence Motor, Rear Fence Motor, Fence Lift Motor),
 Sensors (except for Front Fence Sensor, Rear Fence Sensor, Lift Sensor 1 and 2)
 All harnesses
 Controller Board
 Punch Unit Controller Board

Solution

1. Motor defective
Check whether the motor's drive is transmitted to other components, or whether the motor is
overloaded.
Replace the motor if it is not in good condition.
2. Connector not connected properly
Check all the connectors of each motor and sensor are properly connected. (controller board,
punch unit board, motor/sensors, relay)
Reconnect the connector if it is not connected correctly.
3. Damaged harness
Check if the harness between each motor/sensor and the board (controller board, punch unit
board), and the harness between the controller board and the jogger unit main board is damaged
or exposed.
Replace the harness if it is damaged.
4. Board defective
Check if there are any traces of short circuit on the controller board, punch unit board.
251
1.SC Codes

Replace the board. (Board replacement is required for this error.)

SC721-06

Error Name

NVRAM Access Error (Finisher SR5090/Booklet Finisher SR5100)

Pattern

Error Condition

An error occurred during access to the NV memory of the Finisher SR5090/Booklet Finisher SR5100.

Major Cause

 Power of downstream unit is off.

 NV memory not installed properly, or is defective.
Component: NV memory, Controller Board

Solution

1. NV memory not installed properly, or defective.

Turn the main power to OFF, check that the NV memory is connected to the IC socket correctly by
inserting and removing the memory.
2. Replace the controller board.

SC721-10, 11, 13, 15, 17

Error Name

 721-10: Entrance Transport Motor Error (Finisher SR5090/Booklet Finisher SR5100)

 721-11: Horizontal Transport Motor Error (Finisher SR5090/Booklet Finisher SR5100)
 721-13: Transport Motor Error (Finisher SR5090/Booklet Finisher SR5100)
 721-15: Pre-stack Transport Motor Error (Finisher SR5090/Booklet Finisher SR5100)
 721-17: Exit Motor Error (Finisher SR5090/Booklet Finisher SR5100)

Pattern

 721-10: D
 721-11: D
 721-13: B
 721-15: D
 721-17: B

Error Condition

DC motor control error is detected. (The first four times are reported as jams. An SC is issued when it is
252
 1.SC Codes

repeated five times.)

Major Cause

 Power of downstream unit is not turned on.

 Motor is defective.
 Connector is disconnected.
 Short circuit
 Harness is damaged.
 Motor is overloaded.
Corresponding components:
 721-10: Entrance Transport Motor [DCM1], Controller Board
 721-11: Horizontal Transport Motor [DCM2], Controller Board
 721-13: Transport Motor [DCM3], Controller Board
 721-15: Pre-stack Transport Motor [DCM5], Controller Board
 721-17: Exit Motor [DCM4], Controller Board

Solution

1. Motor defective
Check whether the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.
Replace the motor if it is not in good condition.
2. Connector not connected properly
Check all the connectors between the controller board and the motor are correctly connected. (not
disconnected or half-inserted)
Reconnect the connector if it is not connected correctly.
3. Harness damaged
Check if the harness between the controller board and the motor is damaged or exposed.
Replace the harness if it is not in good condition.
4. Board defective
Check if there are any traces of short circuit on the controller board.
5. Replace the board.

SC721-20, 24

Error Name

 721-20: Lower Junction Gate Motor Error (Finisher SR5090/Booklet Finisher SR5100)
 721-24: Paper Exit Guide Plate Motor Error (Finisher SR5090/Booklet Finisher SR5100)

Pattern

253
1.SC Codes

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Short circuit
 Harness is damaged
 There is overload.
 HP sensor is defective.
Corresponding Motor/Sensor:
 721-20:
Lower Junction Gate Motor [STM2]
 Lower Junction Gate JP Sensor [S18]
Controller Board
 721-24:
Paper Exit Guide Plate Motor [STM4]
Exit Guide Plate HP Sensor [S34]
Controller Board

Solution

1. Motor/sensor defective
Check the motor (whether it rotates on its own, or if it is overloaded). Check if the sensor turns off
and on.
Replace the motor or sensor.
2. Connector not connected properly
Check that all the connectors are correctly connected. (controller board, motor, sensor, relay)
Reconnect the connector if it is not connected correctly.
3. Harness damaged
Check if the harness between the controller board and the motor/sensor is damaged or exposed.
Replace the harness if it is not in good condition.
4. Board defective
Check if there are any traces of short circuit on the controller board.

254
 1.SC Codes

SC721-25

Error Name

Punch Drive Motor Error (Finisher SR5090/Booklet Finisher SR5100)

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Short circuit
 Harness is damaged
 There is overload.
 Encoder is defective.
 HP sensor is defective.
Component:
 Punch Drive Motor [DCM13]
 Punch HP Sensor [S38]
 Punch Motor Rotation Sensor [S39]
 Controller Board
 Punch Unit Controller Board

Solution

1. Motor/sensor defective
Check the motor (whether it rotates on its own, and whether its drive is transmitted). Check if the
sensor turns off and on.
Replace the motor or sensor.
2. Connector not connected properly
Check that all the connectors are correctly connected. (controller board, punch unit board, motor,
sensor)
Reconnect the connector if it is not connected correctly.
3. Harness damaged

255
1.SC Codes

Check if the harness between the controller board and the motor/sensor is damaged or exposed.
Replace the harness if it is not in good condition.
4. Board defective
Check if there are any traces of short circuit on the controller board.

SC721-27, 28, 30, 33

Error Name

 721-27: Punch Unit Movement Motor Error (Finisher SR5090/Booklet Finisher SR5100)
 721-28: Punch Registration Motor Error (Finisher SR5090/Booklet Finisher SR5100)
 721-30: Jogger Motor Error (Finisher SR5090/Booklet Finisher SR5100)
 721-33: Positioning Roller Shift Motor Error (Finisher SR5090/Booklet Finisher SR5100)

Pattern

 721-27: D
 721-28: D
 721-30: B
 721-33: B

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Short circuit
 Harness is damaged
 There is overload.
 HP sensor is defective.
Corresponding components:
 721-27:
Punch Unit Movement Motor [STM13]
Punch Unit HP Sensor [S40]
Controller Board
Punch Unit Controller Board
 721-28:

256
 1.SC Codes

Punch Registration Motor [STM14]

Punch Registration HP Sensor [S41]
Controller Board
Punch Unit
Controller Board
 721-30:
Jogger Motor [STM1]
Jogger Fence HP Sensor [S25]
Controller Board
 721-33:
Positioning Roller Shift Motor [STM5]
Positioning Roller HP Sensor [S28]
Controller Board

Solution

1. Motor/sensor defective
Check the motor (whether it rotates on its own, whether its drive is transmitted, or if it is
overloaded). Check if the sensor turns off and on.
If the motor or sensor is not good, replace it.
2. Connector not connected properly
Check all the connectors of each motor and sensor are correctly connected. (controller board,
motor, sensor, relay)
Reconnect the connector if it is not connected correctly.
3. Harness damaged
Check if the harness between the controller board and the motor/sensor is damaged or exposed.
Replace the harness if it is not in good condition.
4. Board defective
Check if there are any traces of short circuit on the controller board. if so, replace it.

SC721-34

Error Name

Positioning Roller Motor Error (Finisher SR5090/Booklet Finisher SR5100)

Pattern

Error Condition

DC motor control error is detected. ( (The first four times are reported as jams. An SC is issued when it
is repeated five times.))

257
1.SC Codes

Major Cause

 Power of the downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Short circuit
 Harness is damaged
 Board is damaged
Components: Positioning Roller Motor [DCM14], Controller Board

Solution

1. Motor defective
Check if the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.
Replace the motor if it is not in good condition.
2. Connector not connected properly
Check all the connectors between the controller board side and the motor are connected correctly
(whether they are disconnected or incorrectly connected).
Reconnect the connector if it is not connected correctly.
3. Damaged harness
Check if the harness between the main board of Finisher SR5110/SR5120 and the motor is
damaged or exposed.
Replace the harness if it is not in good condition.
4. Board defective
Check if there are any traces of short circuit on the controller board. If so, replace it.

SC721-35, 41

Error Name

 721-35: Paper Stacking Holder Motor Error (Finisher SR5090/Booklet Finisher SR5100)
 721-41: Feed-out Belt Motor Error (Finisher SR5090/Booklet Finisher SR5100)

Pattern

Error Condition

 DC motor control error is detected (The first four times are reported as jams. An SC is issued when
it is repeated five times.)
 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first

258
 1.SC Codes

four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Short circuit
 Harness is damaged
 There is overload.
 Home position sensor defective
Corresponding components:
 721-35
Paper Stacking Holder Motor [DCM8]
Paper Stacking Holder HP Sensor [S24]
Controller Board
 721-41:
Feed-out Belt Motor [DCM7]
Feed-out Belt HP Sensor [S12]
Controller Board

Solution

1. Motor/sensor defective
Check the motor (whether it rotates on its own, whether its drive is transmitted, or if it is
overloaded). Check if the sensor turns off and on.
If the motor or sensor is not good, replace it.
2. Connector not connected properly
Check all the connectors of each motor and sensor are correctly connected. (controller board,
motor, sensor, relay)
Reconnect the connector if it is not connected correctly.
3. Harness damaged
Check if the harness between the controller board and the motor/sensor is damaged or exposed.
Replace the harness if it is not in good condition.
4. Board defective
Check if there are any traces of short circuit on the controller board. if so, replace it.

SC721-42

Error Name

Corner Stapler Movement Motor Error (Finisher SR5090/Booklet Finisher SR5100)

259
1.SC Codes

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Short circuit
 Harness is damaged
 There is overload.
 HP sensor is defective.
Corresponding components:
 Corner Stapler Movement Motor [STM7]
 Stapler Move HP Sensor [S23]
 Paper Exit Guide Plate Limit Switch [SW2]
 Controller Board

Solution

1. Motor/switch defective
Check the motor (whether it rotates on its own, whether its drive is transmitted, or if it is
overloaded). Check if the sensor turns off and on. Check if the switch is off.
Replace the motor or sensor or switch.
2. Connector not connected properly
Check all the connectors are correctly connected. (motor, sensor, switch).
Reconnect the connector if it is not connected correctly.
3. Harness damaged
Check if the harness between the controller board and the motor/sensor or the harness between
the board and switch is damaged or exposed.
Replace the harness if it is not in good condition.
4. Board defective
Check if there are any traces of short circuit on the controller board. if so, replace it.

260
 1.SC Codes

SC721-44

Error Name

Corner Stapler Motor Error (Finisher SR5090/Booklet Finisher SR5100)

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Short circuit
 Harness is damaged
 There is overload.
 HP sensor is defective.
Corresponding components:
 Corner Stapler Unit (Corner Stapler Motor)
 Paper Exit Guide Plate Limit Switch [SW2]
 Controller Board

Solution

1. Connector not connected properly

Check all the connectors are correctly connected. (controller board, stapler unit, motor, sensor,
switch).
Reconnect the connector if it is not connected correctly.
2. Harness damaged
Check if the harness between the controller board and the stapler unit, or the harness between the
board and switch is damaged or exposed.
Replace the harness if it is not in good condition.
3. Board defective
Check if there are any traces of short circuit on the controller board. if so, replace it.

261
1.SC Codes

SC721-50 to 53

Error Name

 721-50: Booklet Jogger Motor Error (Finisher SR5090/Booklet Finisher SR5100)

 721-51: Booklet Jogging Pawl Movement Motor Error (Finisher SR5090/Booklet Finisher SR5100)
 721-52: Press Fold Motor Error (Finisher SR5090/Booklet Finisher SR5100)
 721-53: Booklet Bottom Fence Motor Error (Finisher SR5090/Booklet Finisher SR5100)

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Short circuit
 Harness is damaged
 There is overload.
 Home position sensor defective
Corresponding components:
 721-50:
Booklet Jogger Motor [STM11]
Booklet Jogging HP Sensor [S10]
Controller Board
 721-51:
Booklet Jogging Pawl Movement Motor [STM8]
Booklet Jogging Pawl HP Sensor [S3]
Controller Board
 721-52:
Press Fold Motor [STM10]
Fold Plate HP Sensor [S1]
Fold Plate Cam HP Sensor [S9]
Controller Board
 721-53:

262
 1.SC Codes

Booklet Bottom Fence Motor [STM12]

Booklet Trailing Edge Bottom Fence HP Sensor [S5]
Controller Board

Solution

1. Motor/sensor defective
Check the motor (whether it rotates on its own, whether its drive is transmitted, or if it is
overloaded). Check if the sensor turns off and on.
If the motor or sensor is not good, replace it.
2. Connector not connected properly
Check all the connectors of each motor and sensor are correctly connected. (controller board,
motor, sensor, relay)
Reconnect the connector if it is not connected correctly.
3. Harness damaged
Check if the harness between the controller board and the motor/sensor is damaged or exposed.
Replace the harness if it is not in good condition.
4. Board defective
Check if there are any traces of short circuit on the controller board, and then replace it.

SC721-54

Error Name

Fold Transport Motor Error (Finisher SR5090/Booklet Finisher SR5100)

Pattern

Error Condition

STM control error (short-circuit or overheating) is detected. (The first four times are reported as jams.
An SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Short circuit
 Harness is damaged
 There is overload.
Corresponding components:
 Fold Transport Motor [STM9]
 Controller Board
263
1.SC Codes

Solution

1. Motor defective
Check the motor (whether it rotates on its own, whether its drive is transmitted, or if it is
overloaded). Check if the sensor turns off and on. Check if the switch is off.
Replace the motor or sensor or switch.
2. Connector not connected properly
Check all the connectors between the board and the motor are correctly connected.
Reconnect the connector if it is not connected correctly.
3. Harness damaged
Check if the harness between the controller board and the motor/sensor or the harness between
the board and switch is damaged or exposed.
Replace the harness if it is not in good condition.
4. Board defective
Check if there are any traces of short circuit on the controller board. if so, replace it.

SC721-60

Error Name

Booklet Stapler Motor Error (Finisher SR5090/Booklet Finisher SR5100)

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Short circuit
 Harness is damaged
 There is overload.
 HP sensor is defective.
Corresponding components:
 Booklet Stapler Unit (Booklet Stapler Motor)
 Controller Board

264
 1.SC Codes

Solution

1. Connector not connected properly

Check all the connectors are correctly connected. (controller board, booklet unit, relay).
Reconnect the connector if it is not connected correctly.
2. Harness damaged
Check if the harness between the controller board and the booklet unit is damaged or exposed.
Replace the harness if it is not in good condition.
3. Replace the booklet stapler unit.
4. Board defective
Check if there are any traces of short circuit on the controller board. if so, replace it.

SC721-70

Error Name

Tray Lift Motor Error (Finisher SR5090/Booklet Finisher SR5100)

Pattern

Error Condition

 DC motor control error is detected inside the software of the Finisher SR5090/Booklet Finisher
SR5100. (The first four times are reported as jams. An SC is issued when it is repeated five times.)
 When moving to the paper surface, the shift tray does not move the specified distance within the
specified time. (The first four times are reported as jams. An SC is issued when it is repeated five
times.)
 When moving away from the paper surface, the shift tray does not move the specified distance
even after the specified time. (The first four times are reported as jams. An SC is issued when it is
repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Short circuit
 Harness is damaged
 There is overload.
 HP sensor is defective.
Corresponding components:
 Tray Lift Motor [DCM9]
 Shift Tray Paper Height Sensor [S35]

265
1.SC Codes

 Shift Tray Lower Limit Sensor 1 [S16]

 Shift Tray Lower Limit Sensor 2 [S29]
 Shift Tray Lower Limit Sensor 3 [S30]
 Shift Tray Lower Limit Sensor 4 [S36]
 Shift Tray Lower Limit Sensor 5 [S37]
 Controller Board

Solution

1. Motor/sensor defective
Check the motor (whether it rotates on its own, whether its drive is transmitted, or if it is
overloaded). Check if the sensor turns off and on.
If the motor or sensor is not good, replace it.
2. Connector not connected properly
Check all the connectors of each component are correctly connected. (controller board, motor,
sensor, relay)
Reconnect the connector if it is not connected correctly.
3. Harness damaged
Check if the harness between the controller board and the motor/sensor is damaged or exposed.
Replace the harness if it is not in good condition.
4. Board defective
Check if there are any traces of short circuit on the controller board. If so, replace it.

SC721-71 to 74

Error Name

 721-71: Shift Motor Error (Finisher SR5090/Booklet Finisher SR5100)

 721-72: Front Fence Motor Error (Finisher SR5090/Booklet Finisher SR5100)
 721-73: Rear Fence Motor Error (Finisher SR5090/Booklet Finisher SR5100)
 721-74: Fence Lift Motor Error (Finisher SR5090/Booklet Finisher SR5100)

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

266
 1.SC Codes

 Motor is defective
 Connector is not connected properly
 Short circuit
 Harness is damaged
 There is overload.
 Home position sensor defective
Corresponding components:
 721-71:
Shift Motor [STM3]
Shift Roller HP Sensor [S19]
Controller Board
 721-72:
Front Fence Motor [STM15]
Front Fence Sensor [S47],
Controller Board
Jogger Unit Main Board
 721-73:
Rear Fence Motor [STM16]
Rear Fence Sensor [S48]
Controller Board
Jogger Unit Main Board
 721-74:
Fence Lift Motor [STM17]
Lift Sensor 1 [S45]
Lift Sensor 2 [S46]
Controller Board
Jogger Unit Main Board

Solution

1. Motor/sensor defective
Check the motor (whether it rotates on its own, whether its drive is transmitted, or if it is
overloaded). Check if the sensor turns off and on.
If the motor or sensor is not good, replace it.
2. Connector not connected properly
Check all the connectors of each component are correctly connected. (controller board, motor,
sensor, relay)
Reconnect the connector if it is not connected correctly.
3. Harness damaged
Check if the harness between the controller board and the motor/sensor is damaged or exposed.

267
1.SC Codes

Replace the harness if it is not in good condition.

4. Board defective
Check if there are any traces of short circuit on the controller board. If so, replace it.

SC721-75

Error Name

Stacking Sponge Roller Lift Motor Error (Finisher SR5090/Booklet Finisher SR5100)

Pattern

Error Condition

 DC motor control error is detected (The first four times are reported as jams. An SC is issued when
it is repeated five times.)
 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Short circuit
 Harness is damaged
 There is overload.
 Home position sensor defective
Corresponding components:
 Stacking Sponge Roller Lift Motor [DCM6]
 Stacking Sponge Roller HP Sensor [S32]
 Controller Board

Solution

1. Motor/sensor defective
Check the motor (whether it rotates on its own, whether its drive is transmitted, or if it is
overloaded). Check if the sensor turns off and on.
If the motor or sensor is not good, replace it.
2. Connector not connected properly
Check all the connectors of each motor and sensor are correctly connected. (controller board,
motor, sensor, relay)
268
 1.SC Codes

Reconnect the connector if it is not connected correctly.

3. Harness damaged
Check if the harness between the controller board and the motor/sensor is damaged or exposed.
Replace the harness if it is not in good condition.
4. Board defective
Check if there are any traces of short circuit on the controller board. if so, replace it.

SC721-80

Error Name

Overcurrent Protection Device Error 3 (Finisher SR5090/Booklet Finisher SR5100)

Pattern

Error Condition

 Break in the protection device (Jogger Unit Main Board FU2) is detected. (The fuse is broken)
 Fuse of the protection device (Jogger Unit Main Board FU2) is disconnected or broken.

Major Cause

 Power of the downstream device is not turned on.

 There is overload.
 Connector is not connected properly.
 Harness is damaged.
 Motor is defective.
Corresponding components:
 Front Fence Motor
 Rear Fence Motor
 Fence Lift Motor
 Front Fence Sensor
 Rear Fence Sensor
 Lift Sensor 1 and 2
 Harnesses
 Controller Board
 Jogger Unit Main Board

Solution

1. Motor defective
Check whether the motor's drive is transmitted to other components, or whether the motor is
overloaded.
Replace the motor if it is not in good condition.
269
1.SC Codes

2. Connector not connected properly

Check all the connectors of each motor and sensor are properly connected. (controller board,
jogger unit main board, motor/sensors, relay)
Reconnect the connector if it is not connected correctly.
3. Damaged harness
Check if the harness of each motor/sensor (controller board, jogger unit main board), and the
harness between the controller board and the jogger unit main board is damaged or exposed.
Replace the harness if it is damaged.
4. Board defective
Check if there are any traces of short circuit on the controller board, jogger unit main board.
Replace the board. (Board replacement is required for this error.)

SC721-81

Error Name

Shift Roller Drive Motor Error (Finisher SR5090/Booklet Finisher SR5100)

Pattern

Error Condition

DC motor control error is detected. (The first four times are reported as jams. An SC is issued when it is
repeated five times.)

Major Cause

 Power of downstream unit is not turned on.

 Motor is defective.
 Connector is disconnected.
 Short circuit
 Harness is damaged.
 Motor is overloaded.
Corresponding components:
 Shift Roller Drive Motor [DCM11]
 Controller Board

Solution

1. Motor defective
Check whether the motor rotates on its own, whether it is overloaded, and whether the drive is
transmitted.
Replace the motor if it is not in good condition.
2. Connector not connected properly
270
 1.SC Codes

Check all the connectors between the controller board and the motor are correctly connected. (not
disconnected or half-inserted)
Reconnect the connector if it is not connected correctly.
3. Harness damaged
Check if the harness between the controller board and the motor is damaged or exposed.
Replace the harness if it is not in good condition.
4. Board defective
Check if there are any traces of short circuit on the controller board.

SC721-82, 83

Error Name

 721-82: Leading Edge Guide Motor Error (Finisher SR5090/Booklet Finisher SR5100)
 721-83: Paper Guide Motor Error (Finisher SR5090/Booklet Finisher SR5100)

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Short circuit
 Harness is damaged
 There is overload.
 Home position sensor defective
Corresponding components:
 721-82:
Leading Edge Guide Motor [STM6]
Leading Edge Guide HP Sensor [S33]
Controller Board
 721-83:
Paper Guide Motor [STM18]
Paper Guide HP Sensor [S50]

271
1.SC Codes

Controller Board

Solution

1. Motor/sensor defective
Check the motor (whether it rotates on its own, whether its drive is transmitted, or if it is
overloaded). Check if the sensor turns off and on.
If the motor or sensor is not good, replace it.
2. Connector not connected properly
Check all the connectors of each component are correctly connected. (controller board, motor,
sensor, relay)
Reconnect the connector if it is not connected correctly.
3. Harness damaged
Check if the harness between the controller board and the motor/sensor is damaged or exposed.
Replace the harness if it is not in good condition.
4. Board defective
Check if there are any traces of short circuit on the controller board. If so, replace it

SC724-03

Error Name

Overcurrent Protection Device Error 1 (Shift Sort Tray)

Pattern

Error Condition

Break in the protection device is detected. (The fuse is broken)

Major Cause

 Power of the downstream device is not turned on.

 Short circuit
 Harness is damaged.
 There is overload.
 Motor is defective.
Corresponding components:
 Transport Motor [STM1]
 Tray Lift Motor [DCM1]
 Shift Motor [DCM2]

Solution

1. Connector not connected properly

272
 1.SC Codes

Check all the connectors of each motor are properly connected. (controller board, motor, relay)
Reconnect the connector if it is not connected correctly.
2. Damaged harness
Check if the harness between the board and the motor is damaged or exposed.
Replace the harness if it is damaged.
3. Motor defective
Check if the motor's drive is transmitted to other components. Check if the motor is overloaded. If
the motor is defective, replace the motor.
4. Board defective
Check if there are any traces of short circuit on the controller board, jogger unit main board.
Replace the board. (Board replacement is required for this error.)

SC724-04

Error Name

Overcurrent Protection Device Error 1 2 (Shift Sort Tray)

Pattern

Error Condition

Break in the protection device is detected. (Sensor system 5V overcurrent)

Major Cause

 Power of the downstream device is not turned on.

 Short circuit
 Harness is damaged.
 There is overload.
 Motor is defective.
Corresponding components:
 Paper Sensor [S1]
 Transport Sensor [S2]
 HP Sensor [S3]
 Tray Lower Limit Sensor [S4]
 Tray Large Size Sensor [S5]
 Cover Open/Close Switch [SW1]

Solution

1. Connector not connected properly

Check all the connectors of each component are properly connected. (controller board, motor,
sensor, switch, relay)
273
1.SC Codes

Reconnect the connector if it is not connected correctly.

2. Damaged harness
Check if the harness between the board and the sensor is damaged or exposed.
Replace the harness if it is damaged.
3. Sensor/switch defective
Check if there are any traces of short circuit (melting fuse) on the sensor/switch, and if the
sensor/switch can be turned off and on.
Replace the sensor or switch.
4. Board defective
Check if there are any traces of short circuit on the controller board, jogger unit main board.
Replace the board. (Board replacement is not required for this error.)

SC724-10

Error Name

Transport Motor Error (Shift Sort Tray)

Pattern

Error Condition

The stepper motor driver IC detects an error. (Overcurrent, Overheat)

Major Cause

 Power of the downstream device is not turned on.

 Short circuit
 Harness is damaged.
 There is overload.
 Motor is defective.
Components: Transport Motor [STM1]

Solution

1. Connector not connected properly

Check all the connectors of each component are properly connected. (main board, motor, relay)
Reconnect the connector if it is not connected correctly.
2. Damaged harness
Check if the harness between the board and the sensor is damaged or exposed.
Replace the harness if it is damaged.
3. Motor defective
Check if the motor's drive is transmitted to other components. Check if the motor is overloaded.
Replace the motor if it is defective.
274
 1.SC Codes

4. Board defective
Check if there are any traces of short circuit on the controller board. If so, replace it

SC724-70

Error Name

Tray Lift Motor (Shift Sort Tray)

Pattern

Error C

 When ascending, the paper height sensors do not detect the surface of the paper within a
specified time. (t 0sec).(The first four times are reported as jams. An SC is issued when it is
repeated five times.)
 When descending, the paper height sensors continue to detect the surface of the paper after a
specified time. (t 1sec) (The first four times are reported as jams. An SC is issued when it is
repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Short circuit
 Harness is damaged
 There is overload.
 Paper sensor is defective.
Corresponding components:
 Tray Lift Motor [DCM1]
 Paper Sensor [S1]

Solution

1. Connector not connected properly

Check if the connectors of each motor/sensor are connected correctly (whether they are
disconnected or incorrectly connected) (board, motor, sensor, relay)
Reconnect it if it is not connected correctly.
2. Damaged harness
Check if the harness between the board and the motor/sensor is damaged or exposed.
Replace the harness if it is damaged.
3. Motor/sensor defective
Perform Output Check to see if the motor rotates on its own, whether it is overloaded, and whether
275
1.SC Codes

the drive is transmitted.

Perform Input Check to see if the sensor turns off and on.
Replace the motor or sensor if it is defective.
4. Board defective
Check if there are any traces of short circuit on the board. if so, replace the board.

SC724-71

Error Name

Shift Motor Error (Shift Sort Tray)

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Short circuit
 Harness is damaged
 There is overload.
 HP sensor is defective.
Corresponding components:
 Shift Motor [DCM2]
 HP Sensor [S3]

Solution

1. Connector not connected properly

Check all the connectors of each component are correctly connected. (main board, motor, sensor,
relay)
Reconnect the connector if it is not connected correctly.
2. Harness damaged
Check if the harness between the board and the motor/sensor is damaged or exposed.
Replace the harness if it is not in good condition.
3. Motor/sensor defective
276
 1.SC Codes

Perform Output Check to see if the motor rotates on its own, whether it is overloaded, and whether
the drive is transmitted. Perform Input Check to see if the sensor turns off and on. Replace the
motor or sensor if it is defective.
4. Board defective
Check if there are any traces of short circuit on the controller board. If so, replace it.

SC724-80

Error Name

Fan Motor Error (Shift Sort Tray)

Pattern

Error Condition

Fan Motor lock is detected.

Major Cause

 Power of downstream device is not turned on.

 Motor is defective
 Connector is not connected properly
 Harness is damaged
 Board is defective
Components: Fan Motor

Solution

1. Connector not connected properly

Check all the connectors are correctly connected. (main board, motor, relay)
Reconnect the connector if it is not connected correctly.
2. Harness damaged
Check if the harness between the board and the motor is damaged or exposed.
Replace the harness if it is not in good condition.
3. Motor defective
Check that the motor's drive is transmitted to other components. Check if the motor is overloaded.
Replace the motor if it is defective.
4. Board defective
Check if there are any traces of short circuit on the controller board. If so, replace it.

277
1.SC Codes

SC725-01

Error Name

Connection Error to Downstream Unit (Multi-Folding Unit)

Pattern

Error Condition

A communication error with the downstream unit occurs.

Major Cause

 Power of downstream unit is not turned

 I/F harness connector (downstream unit side) is disconnected or damaged.
 Power cord (downstream unit side) connector is disconnected or damaged.
 Downstream unit control board is defective.
 Controller board is defective.

Solution

1. Reconnect the power cord of the downstream unit, and then turn the power off and on.
2. Reconnect the I/F harness of the downstream unit, and then turn the power off and on.
3. Replace the power cord of the downstream unit, and then turn the power off and on.
4. Replace the I/F harness of the downstream unit, and then turn the power off and on.
5. Replace the control board of the downstream unit, and then turn the power off and on.
6. Replace the controller board, and then turn the power off and on.

SC725-03

Error Name

Overcurrent Protection Device Error 1 (Multi-Folding Unit)

Pattern

Error Condition

A blown fuse is detected on the 24V1 line.

Major Cause

 Power of downstream unit is not turned to on.

 A fuse on the 24V1 line has blown.

278
 1.SC Codes

Solution

1. Turn the power off and on to check the SC occurs again.

2. Check the harness condition.
Check if the harness between each motor or solenoid and the PCB is damaged or exposed.
(Entrance Junction Gate Motor (M1), Top Tray Transport Motor (M2), Horizontal Transport Motor
(M3), Top Tray Exit Motor (M4), 1st Fold Motor (M5), Jogger Fence Motor (M6), Horizontal Exit
Motor (M7), Stopper 1 Motor (M8), Fold Plate Motor (M9), Registration Roller Release Motor
(M10), Dynamic Roller Lift Motor (M11), Top Tray Junction Gate Solenoid (SOL1), Exit Junction
Gate Solenoid (SOL2), Reverse Junction Gate Solenoid (SOL3))
If so, replace the harness.
3. Replace the control board of the multi-folding unit.
Replace the controller board to replace the fuse.

SC725-04

Error Name

Overcurrent Protection Device Error 2 (Multi-Folding Unit)

Pattern

Error Condition

A blown fuse is detected on the 24V2 line.

Major Cause

 Power of downstream unit is not turned to on.

 A fuse on the 24V2 line has blown.

Solution

1. Turn the power off and on to check the SC occurs again.

2. Check the harness condition.
Check if the harness between each motor or solenoid and the PCB is damaged or exposed.
(Stopper 2 Motor (M12), Dynamic Roller Transport Motor (M13), Registration Roller Transport
Motor (M14), Direct-Send Junction Gate Motor (M15), FM6 Pawl Motor (M16), Stopper 3 Motor
(M17), 2nd Fold Motor (M18), Crease Motor (M19), Leading Edge Stop Pawl Solenoid (SOL4),
Bypass Junction Gate Solenoid (SOL5))
If so, replace the harness.
3. Replace the control board of the multi-folding unit.
Replace the controller board to replace the fuse.

279
1.SC Codes

SC725-12 to 14

Error Name

 725-12: Registration Roller Transport Motor Error (Multi-Folding Unit)

 725-13: Dynamic Roller Transport Motor Error (Multi-Folding Unit)
 725-14: Top Tray Exit Motor Error (Multi-Folding Unit)

Pattern

Error Condition

The motor driver detected an error. (This SC is issued when the error was detected for the first time).

Major Cause

 Power of downstream unit is not turned on.

 Overcurrent to the motor
 Motor driver overheat detected
Corresponding motors:
 725-12: Registration Roller Transport Motor (M14)
 725-13: Dynamic Roller Transport Motor (M13)
 725-14: Top Tray Exit Motor (M4)

Solution

1. Turn the power off and on to check the SC occurs again.

2. Connector not connected properly
Check all the connectors between the corresponding motor and the controller board are completely
connected. (not disconnected or half-inserted)
If the connector is disconnected, reconnect the connector.
3. Harness damaged
Check if the harness between the board and the motor is damaged or exposed.
If so, replace the harness.
4. Check the motor.
Check if the corresponding motor is overloaded by rotating it by hand.
If the motor is overloaded, replace the motor.
5. Check the control board of the multi-folding unit.
Check if there are any traces of short circuit on the controller board. If so, replace it.

SC725-30 to 38

Error Name

 725-30: Stopper 1 Motor Error (Multi-Folding Unit)

280
 1.SC Codes

 725-31: Stopper 2 Motor Error (Multi-Folding Unit)

 725-32: Stopper 3 Motor Error (Multi-Folding Unit)
 725-33: Jogger Fence Motor Error (Multi-Folding Unit)
 725-34: Dynamic Roller Lift Motor Error (Multi-Folding Unit)
 725-35: Registration Roller Release Motor Error (Multi-Folding Unit)
 725-36: Direct-Send Junction Gate Motor Error (Multi-Folding Unit)
 725-37: FM6 Pawl Motor Error (Multi-Folding Unit)
 725-38: Fold Plate Motor Error (Multi-Folding Unit)

Pattern

Error Condition

 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)
 The motor driver detected an error. (This SC is issued when the error was detected for the first
time).

Major Cause

 Power of downstream unit is not turned on.

 Overcurrent to the motor
 Motor driver overheat detected
 Connector disconnected
Corresponding motors and sensors:
 725-30: Stopper 1 Motor (M8), Stopper 1 HP Sensor
 725-31: Stopper 2 Motor (M12), Stopper 2 HP Sensor
 725-32: Stopper 3 Motor (M17), Stopper 3 HP Sensor
 725-33: Jogger Fence Motor (M6), Jogger Fence HP Sensor
 725-34: Dynamic Roller Lift Motor (M11), Dynamic Roller HP Sensor
 725-35: Registration Roller Release Motor (M10), Registration Roller Release HP Sensor
 725-36: Direct-Send Junction Gate Motor (M15), Direct Send JG HP Sensor
 725-37: FM6 Pawl Motor (M16), FM6 Pawl HP Sensor
 725-38: Fold Plate Motor (M9), Fold Plate HP Sensor

Solution

1. Turn the power off and on to check the SC occurs again.

2. Connector not connected properly
Check all the connectors between the corresponding motor and the controller board, and the
connectors connecting the HP sensor with the controller board are completely connected. (not
disconnected or half-inserted)

281
1.SC Codes

If the connector is disconnected, reconnect the connector.

3. Harness damaged
Check if the harness between the motor/sensor and board is damaged or exposed.
If so, replace the harness.
4. Check the HP sensor.
Perform Input Check to check if the sensor turns off and on. If not, replace the sensor.
5. Check the motor.
Check if the corresponding motor is overloaded by rotating it by hand.
If the motor is overloaded, replace the motor.
6. Check the control board of the multi-folding unit.
Check if there are any traces of short circuit on the controller board. If so, replace it.

SC725-39 to 41, 71 to 73

Error Name

 725-39: 1st Fold Motor Error (Multi-Folding Unit)

 725-40: 2nd Fold Motor Error (Multi-Folding Unit)
 725-41: Crease Motor Error (Multi-Folding Unit)
 725-71: Horizontal Transport Motor Error (Multi-Folding Unit)
 725-72: Horizontal Exit Motor Error (Multi-Folding Unit)
 725-73: Top Tray Exit Motor Error (Multi-Folding Unit)

Pattern

 725-39: B
 725-40: B
 725-41: B
 725-71: D
 725-72: D
 725-73: D

Error Condition

The motor driver detected an error. (This SC is issued when the error was detected for the first time).

Major Cause

 Power of downstream unit is not turned on.

 Overcurrent to the motor
 Motor driver overheat detected
Corresponding motors:
 725-39: 1st Fold Motor (M5)
 725-40: 2nd Fold Motor (M18)

282
 1.SC Codes

 725-41: Crease Motor (M19)

 725-71: Horizontal Transport Motor (M3)
 725-72: Horizontal Exit Motor (M7)
 725-73: Top Tray Exit Motor (M4)

Solution

1. Turn the power off and on to check the SC occurs again.

2. Connector not connected properly
Check all the connectors between the corresponding motor and the controller board are completely
connected. (not disconnected or half-inserted)
If the connector is disconnected, reconnect the connector.
3. Harness damaged
Check if the harness between the motor and board is damaged or exposed.
If so, replace the harness.
4. Check the motor.
Check if the corresponding motor is overloaded by rotating it by hand.
If the motor is overloaded, replace the motor.
5. Check the control board of the multi-folding unit.
Check if there are any traces of short circuit on the controller board. If so, replace it.

SC725-74

Error Name

Entrance Junction Gate Motor Error (Multi-Folding Unit)

Pattern

Error Condition

 Home position is not detected within the specified time when moving to the home position. (The
first four times are reported as jams. An SC is issued when it is repeated five times.)
 Home position remains detected after a specified time after leaving the home position. (The first
four times are reported as jams. An SC is issued when it is repeated five times.)
 The motor driver detected an error. (This SC is issued when the error was detected for the first
time).

Major Cause

 Power of downstream unit is not turned on.

 Overcurrent to the motor
 Motor driver overheat detected
 Connector disconnected
283
1.SC Codes

Corresponding motors/sensors:
 Entrance Junction Gate Motor (M1)
 Entrance JG HP Sensor

Solution

1. Turn the power off and on to check the SC occurs again.

2. Connector not connected properly
Check all the connectors between the motor/sensor and the controller board are completely
connected. (not disconnected or half-inserted)
If the connector is disconnected, reconnect the connector.
3. Harness damaged
Check if the harness between the motor/sensor and board is damaged or exposed.
If so, replace the harness.
4. Check the HP sensor.
Perform Input Check to check if the sensor turns off and on. If not, replace the sensor.
5. Check the motor.
Check if the corresponding motor is overloaded by rotating it by hand.
If the motor is overloaded, replace the motor.
6. Check the control board of the multi-folding unit.
Check if there are any traces of short circuit on the controller board. If so, replace it.

284
 1.SC Codes

SC730 to 740
SC730-01

Error Name

Stacker 1: Downstream Device Communication Error

Pattern

Error Condition

Communication error between stacker and downstream device is detected.

Major Cause

 Power of downstream unit is not turned on.

 Power cord is disconnected, or damaged.
 Interface cable (downstream device) is disconnected, or damaged.
 Downstream device board is defective.
 Control board is defective.

Solution

1. Turn the power off and on to check the SC occurs again.

2. Reconnect the downstream power cord.
3. Reconnect the interface cable (downstream device).
4. Replace the downstream device power cord.
5. Replace the interface cable (downstream device).
6. Replace the downstream device board.
7. Replace the controller board.

SC730-03

Error Name

Stacker 1: Top Door Power Supply Error

Pattern

Error Condition

Protection fuse blown when the power was being turned ON

Major Cause

 Power of downstream unit is not turned on.

285
1.SC Codes

 Top door related motors are defective.

 Top door related motors harness is defective.
Corresponding motors:
 Entrance Motor (M1)
 Shift Tray JG Motor (M2)
 Transport Motor (M3)
 Proof Tray Exit Motor (M6)
 Proof Tray JG Motor (M7)
 Main Jogger Fence Retraction Motor (M10)
 Sub Jogger Motor (M13)

Solution

1. Reconnect or replace the harnesses of the top door switch and the motors. (Short circuit due to
harness being exposed)
2. Replace the controller board.

SC730-04

Error Name

Stacker 1: Front Door Power Supply Error

Pattern

Error Condition

Protection fuse blown when the power was being turned ON

Major Cause

 Power of downstream unit is not turned on.

 Front door related motors are defective.
 Front door related motors harness is defective.
Corresponding motors:
 Shift Exit Motor (M4)
 Shift Motor (M5)
 Main Jogger Front Fence Motor (M8)
 Main Jogger Rear Fence Motor (M9)
 LE Stopper Motor (M12)
 Shutter Motor (M24)

Solution

1. Reconnect or replace the harnesses to the front door switch and the motors. (Short circuit due to

286
 1.SC Codes

harness being exposed)

2. Replace the controller board.

SC730-10 to 13

Error Name

 730-10: Stacker 1: Entrance Motor Error

 730-11: Stacker 1: Proof Tray Exit Motor Error
 730-12: Stacker 1: Transport Motor Error
 730-13: Stacker 1: Shift Exit Motor Error

Pattern

 730-10: D
 730-11: D
 730-12: D
 730-13: B

Error Condition

Motor driver detected an error. (This SC is issued when the error was detected for the first time).

Major Cause

 Power of downstream unit is not turned on.

 Motor is defective.
 Overcurrent to the motor
 Motor driver overheat detected
Corresponding components:
 730-10: Stacker 1: Entrance Motor (M1)
 730-11: Stacker 1: Proof Tray Exit Motor (M6)
 730-12: Stacker 1: Transport Motor (M3)
 730-13: Stacker 1: Shift Exit Motor (M4)

Solution

1. Turn the power off and on to check the SC occurs again.

2. Check the motor connections.
3. Replace the motors.
4. Replace the controller board.

SC730-20, 21, 30 to 35

Error Name

 730-20: Stacker 1: Proof Tray JG Motor Error

287
1.SC Codes

 730-21: Stacker 1: Shift Tray JG Motor Error

 730-30: Stacker 1: Shift Motor Error
 730-31: Stacker 1: Main Jogger Front Fence Motor Error
 730-32: Stacker 1: Main Jogger Rear Fence Motor Error
 730-33: Stacker 1: Main Jogger Fence Retraction Motor Error
 730-34: Stacker 1: Sub Jogger Motor Error
 730-35: Stacker 1: LE Stopper Motor Error

Pattern

 730-20: D
 730-21: D
 730-30: B
 730-31: B
 730-32: B
 730-33: B
 730-34: B
 730-35: B

Error Condition

 When moving to the home position, home position was not detected within the specified number of
pulses. (The first time it is reported as jam. An SC is issued the second time this occurs.)
 When moving from the home position, home position was still detected after specified number of
pulses. (The first time it is reported as jam. An SC is issued the second time this occurs.)
 Motor driver detected an error. (This SC is issued when the error was detected for the first time).

Major Cause

 Power of downstream unit is not turned on.

 Motor is defective.
 Connector is disconnected.
 There is overload.
 Home position sensor is defective.
 Motor driver overcurrent
 Motor driver overheat detected.
Corresponding components:
 730-20: Stacker 1 Proof Tray JG Motor (M7)
 730-21: Stacker 1 Shift Tray JG Motor (M2)
 730-30: Stacker 1 Shift Motor (M5)
 730-31: Stacker 1 Main Jogger Front Fence Motor (M8)
 730-32: Stacker 1 Main Jogger Rear Fence Motor (M9)
 730-33: Stacker 1 Main Jogger Fence Retraction Motor (M10)

288
 1.SC Codes

 730-34: Stacker 1 Sub Jogger Motor (M13)

 730-35: Stacker 1 LE Stopper Motor (M12)

Solution

1. Turn the power off and on to check the SC occurs again.

2. Check the HP sensor connections.
3. Check the motor connections.
4. Replace the HP sensors.
5. Replace the motors.
6. Replace the controller board.

SC730-40

Error Name

Stacker 1: Tray Lift Motor Error

Pattern

Error Condition

 When lowering, the paper height sensor continues to detect paper after the specified time. (The
first time, it is reported as jam. An SC is issued the second time this occurs.)
 When rising, the paper height sensor does not detect the upper surface of paper even after the
specified time. (The first time, it is reported as jam. An SC is issued the second time this occurs.)
 The tray high limit SW, tray low limit SW and door safety SW turn on. (This SC is issued when the
error was detected for the first time).

Major Cause

 Power of downstream unit is not turned on.

 Motor is defective.
 Connector is disconnected.
 There is overload.
 Paper Height Sensor is defective.

Solution

1. Turn the power off and on to check the SC occurs again.

2. Check the HP sensor connections.
3. Check the motor connections.
4. Replace the .HP sensors.
5. Replace the Tray Lift Motor (M14).
6. Replace the controller board.

289
1.SC Codes

SC730-50

Error Name

Stacker 1: Shutter Motor Error

Pattern

Error Condition

 When the shutter moves to the home position, the home position was not detected within the
specified number of pulses (p0 pulse). (The first time, it is reported as jam. An SC is issued the
second time this occurs.)
 When the shutter moves from the home position, the home position was still detected after the
specified number of pulses (p1 pulse). (The first time, it is reported as jam. An SC is issued the
second time this occurs.)
 Motor driver detected an error. (This SC is issued when the error was detected for the first time).

Major Cause

 Power of downstream unit is not turned on.

 Shutter motor (M24) is defective.
 Connector is disconnected.
 There is overload.
 Home position sensor is defective.
 Motor driver overcurrent
 Motor driver overheat detected.

Solution

1. Open and close the door of the stacker. Check whether or not the SC occurs again.
2. Replace the controller board.
3. Replace the motor harness.
4. Replace the shutter motor (M24).
5. Reconnect the connectors CN520 and 560 (sensor and motor) on the controller board again. (Be
careful not to bend the pins of the connectors when you set them.)
6. Replace the harness of the home position sensor.
7. Replace the home position sensor and the shutter motor (M24).

SC730-51

Error Name

Stacker 1: Shift Tray Exit Fan Motor Error

290
 1.SC Codes

Pattern

Error Condition

A lock signal is detected (This SC is issued when the error was detected for the first time).

Major Cause

 Power of downstream unit is not turned on.

 Shift tray exit fan motor is defective.
 Shift tray exit fan motor is disconnected.
 Shift tray exit fan motor is overloaded.

Solution

1. Reconnect the connector CN502 on the controller board again, and then turn the main power OFF
then ON to check if the SC occurs. (Be careful not to bend the pins of the connector when you set
it.)
2. Replace the harness of the shift tray exit fan.
3. Replace the controller board.
4. Replace the shift tray exit fans (M19, M20, M21, M22).

SC731-01

Error Name

Stacker 2: Downstream Device Communication Error

Pattern

Error Condition

Communication error between stacker and downstream device is detected.

Major Cause

 Power of downstream unit is not turned on.

 Power cord is disconnected, or damaged.
 Interface cable (downstream device) is disconnected, or damaged.
 Downstream device board is defective.
 Control board is defective.

Solution

1. Turn the power off and on to check the SC occurs again.

2. Reconnect the downstream power cord.

291
1.SC Codes

3. Reconnect the interface cable (downstream device).

4. Replace the downstream device power cord.
5. Replace the interface cable (downstream device).
6. Replace the downstream device board.
7. Replace the controller board

SC731-03

Error Name

Stacker 2: Top Door Power Supply Error

Pattern

Error Condition

Protection fuse blown when the power was being turned ON

Major Cause

 Power of downstream unit is not turned on.

 Top door related motors are defective.
 Top door related motors harness is defective.
Corresponding motors:
 Entrance Motor (M1)
 Shift Tray JG Motor (M2)
 Transport Motor (M3)
 Proof Tray Exit Motor (M6)
 Proof Tray JG Motor (M7)
 Main Jogger Fence Retraction Motor (M10)
 Sub Jogger Motor (M13)

Solution

1. Reconnect or replace the harnesses of the top door switch and the motors. (Short circuit due to
harness being exposed)
2. Replace the controller board.

SC731-04

Error Name

Stacker 2: Front Door Power Supply Error

292
 1.SC Codes

Pattern

Error Condition

Protection fuse blown when the power was being turned ON

Major Cause

 Power of downstream unit is not turned on.

 Front door related motors are defective.
 Front door related motors harness is defective.
Corresponding motors:
 Shift Exit Motor (M4)
 Shift Motor (M5)
 Main Jogger Front Fence Motor (M8)
 Main Jogger Rear Fence Motor (M9)
 LE Stopper Motor (M12)
 Shutter Motor (M24)

Solution

1. Reconnect or replace the harnesses to the front door switch and the motors. (Short circuit due to
harness being exposed)
2. Replace the controller board.

SC731-10 to 13

Error Name

 731-10: Stacker 2: Entrance Motor Error

 731-11: Stacker 2: Proof Tray Exit Motor Error
 731-12: Stacker 2: Transport Motor Error
 731-13: Stacker 2: Shift Exit Motor Error

Pattern

 731-10: D
 731-11: D
 731-12: D
 731-13: B

Error Condition

Motor driver detected an error. (SC from the first time)

293
1.SC Codes

Major Cause

 Power of downstream unit is not turned on.

 Motor is defective.
 Overcurrent to the motor
 Motor driver overheat detected
Corresponding components:
 731-10: Stacker 2 Entrance Motor (M1)
 731-11: Stacker 2 Proof Tray Exit Motor (M6)
 731-12: Stacker 2 Transport Motor (M3)
 731-13: Stacker 2 Shift Exit Motor (M4)

Solution

1. Turn the power off and on to check the SC occurs again.

2. Check the motor connections.
3. Replace the motors.
4. Replace the controller board.

SC731-20, 21, 30 to 35

Error Name

 731-20: Stacker 2 Proof Tray JG Motor Error

 731-21: Stacker 2 Shift Tray JG Motor Error
 731-30: Stacker 2 Shift Motor Error
 731-31: Stacker 2 Main Jogger Front Fence Motor Error
 731-32: Stacker 2 Main Jogger Rear Fence Motor Error
 731-33: Stacker 2 Main Jogger Fence Retraction Motor Error
 731-34: Stacker 2 Sub Jogger Motor Error
 731-35: Stacker 2 LE Stopper Motor Error

Pattern

 731-20: D
 731-21: D
 731-30: B
 731-31: B
 731-32: B
 731-33: B
 731-34: B
 731-35: B

294
 1.SC Codes

Error Condition

 When moving to the home position, home position was not detected within the specified number of
pulses. (The first time it is reported as jam. An SC is issued the second time this occurs.)
 When moving from the home position, home position was still detected after specified number of
pulses. (The first time it is reported as jam. An SC is issued the second time this occurs.)
 Motor driver detected an error. (This SC is issued when the error was detected for the first time).

Major Cause

 Power of downstream unit is not turned on.

 Motor is defective.
 Connector is disconnected.
 There is overload.
 Home position sensor is defective.
 Motor driver overcurrent
 Motor driver overheat detected.
Corresponding components:
 731-20: Stacker 2 Proof Tray JG Motor (M7)
 731-21: Stacker 2 Shift Tray JG Motor (M2)
 731-30: Stacker 2 Shift Motor (M5)
 731-31: Stacker 2 Main Jogger Front Fence Motor (M8)
 731-32: Stacker 2 Main Jogger Rear Fence Motor (M9)
 731-33: Stacker 2 Main Jogger Fence Retraction Motor (M10)
 731-34: Stacker 2 Sub Jogger Motor (M13)
 731-35: Stacker 2 LE Stopper Motor (M12)

Solution

1. Turn the power off and on to check the SC occurs again.

2. Check the HP sensor connections.
3. Check the motor connections.
4. Replace the HP sensors.
5. Replace the motors.
6. Replace the controller board.

SC731-40

Error Name

Stacker 2: Tray Lift Motor Error

Pattern

295
1.SC Codes

Error Condition

 When lowering, the paper height sensor continues to detect paper after the specified time. (The
first time, it is reported as jam. An SC is issued the second time this occurs.)
 When rising, the paper height sensor does not detect the upper surface of paper even after the
specified time. (The first time, it is reported as jam. An SC is issued the second time this occurs.)
 The tray high limit SW, tray low limit SW and door safety SW turn on. (This SC is issued when the
error was detected for the first time).

Major Cause

 Power of downstream unit is not turned on.

 Motor is defective.
 Connector is disconnected.
 There is overload.
 Paper Height Sensor is defective

Solution

1. Turn the power off and on to check the SC occurs again.

2. Check the HP sensor connections.
3. Check the motor connections.
4. Replace the .HP sensors.
5. Replace the Tray Lift Motor (M14).
6. Replace the controller board.

SC731-50

Error Name

Stacker 2: Shutter Motor Error

Pattern

Error Condition

 When the shutter moves to the home position, the home position was not detected within the
specified number of pulses (p0 pulse). (The first time, it is reported as jam. An SC is issued the
second time this occurs.)
 When the shutter moves from the home position, the home position was still detected after the
specified number of pulses (p1 pulse). (The first time, it is reported as jam. An SC is issued the
second time this occurs.)
 Motor driver detected an error. (This SC is issued when the error was detected for the first time).

296
 1.SC Codes

Major Cause

 Power of downstream unit is not turned on.

 Shutter motor (M24) is defective.
 Connector is disconnected.
 There is overload.
 Home position sensor is defective.
 Motor driver overcurrent
 Motor driver overheat detected.

Solution

1. Open and close the door of the stacker. Check whether or not the SC occurs again.
2. Replace the controller board.
3. Replace the motor harness.
4. Replace the shutter motor (M24).
5. Reconnect the connectors CN520 and 560 (sensor and motor) on the controller board again. (Be
careful not to bend the pins of the connectors when you set them.)
6. Replace the harness of the home position sensor.
7. Replace the home position sensor and the shutter motor (M24).

SC731-51

Error Name

Stacker 2: Shift Tray Exit Fan Motor Error

Pattern

Error Condition

A lock signal is detected (This SC is issued when the error was detected for the first time).

Major Cause

 Power of downstream unit is not turned on.

 Shift tray exit fan motor is defective.
 Shift tray exit fan motor is disconnected.
 Shift tray exit fan motor is overloaded.

Solution

1. Reconnect the connector CN502 on the controller board again, and then turn the main power OFF
then ON to check if the SC occurs. (Be careful not to bend the pins of the connector when you set
it.)
2. Replace the harness of the shift tray exit fan.
297
1.SC Codes

3. Replace the controller board.

4. Replace the shift tray exit fans (M19, M20, M21, M22).

SC735-10

Error Name

Trimming Blade Motor Error

Pattern

Error Condition

 After start of trimming operation, the home position is not detected within the specified time. (This
SC is issued when the error was detected for the first time).
 When a JAM signal is sent due to overload during the trimming operation, the home position is not
detected within the specified time after reverse rotation operation starts. (Regardless of whether
recovery was successful or not, the first time: an SC is issued when the error was detected for the
first time)
 Time taken to return to home position during normal operation: approximately 3 sec (measurement
value)
Time-out: 5 sec
 Time taken to return to home position by reverse rotation when a JAM signal is generated due to
an overload: approximately 3 sec (reference value)
Time-out: 5 sec

Major Cause

 Power of downstream unit is not turned on.

 Trimming blade motor is defective.
 Connector is disconnected.
 There is overload.
 Trimming blade HP sensor is defective.
 Main board is defective.

Solution

1. Check all the connectors between the motor and the main board are completely connected. (not
disconnected or half-inserted)
Reconnect the connector if it is not connected correctly.
2. Check if the harness between the motor and the main board is damaged or exposed.
If so, replace the harness.
3. Check if there are any traces of short circuit on the main board. if so, replace the main board.

298
 1.SC Codes

SC735-11

Error Name

Press Roller Motor Error

Pattern

Error Condition

 When moving to the home position, home position was not detected within the specified time. (The
first time, it is reported as jam. An SC is issued the second time this occurs.)
 When moving from the home position, home position was still detected after the specified time.
(The first time, it is reported as jam. An SC is issued the second time this occurs.)
 Time taken to return to home position during normal operation: approximately 0.2 sec
(measurement value)
Time-out: 1 sec
 Time taken to leave to home position during normal operation: Approximately 0.1 sec
(measurement value)
Time-out: 0.5 sec

Major Cause

 Power of downstream unit is not turned on.

 Press roller motor is defective.
 Connector is disconnected.
 Press roller HP sensor is defective.
 Main board is defective.

Solution

1. Check all the connectors between the motor and the main board are completely connected. (not
disconnected or half-inserted)
Reconnect the connector if it is not connected correctly.
2. Check if the harness between the motor and the main board is damaged or exposed.
If so, replace the harness.
3. Check and replace the press roller HP sensor. (Input Check: SP6-650-009)
4. Check if the motor is overloaded, by rotating it by hand.
If so, replace the motor.
5. Check if there are any traces of short circuit on the main board. if so, replace the main board.

299
1.SC Codes

SC735-12

Error Name

Cut Position Motor Error

Pattern

Error Condition

 When moving to the home position, home position was not detected within the specified time. (The
first time, it is reported as jam. An SC is issued the second time this occurs.)
 When moving from the home position, home position was still detected after the specified time.
(The first time, it is reported as jam. An SC is issued the second time this occurs.)
 Time taken to return to home position during normal operation (paper size:A3) : approximately 1.5
sec (measurement value)
Time-out: 3 sec
 Time taken to leave to home position during normal operation: Approximately 0.1 sec
(measurement value)
Time-out: 0.5 sec

Major Cause

 Power of downstream unit is not turned on.

 Cut position motor is defective.
 Connector is disconnected.
 Cut position HP sensor is defective.
 Main board is defective.

Solution

1. Check all the connectors between the motor and the main board are completely connected. (not
disconnected or half-inserted)
Reconnect the connector if it is not connected correctly.
2. Check if the harness between the motor and the main board is damaged or exposed.
If so, replace the harness.
3. Check and replace the cut position HP sensor. (Input Check: SP6-650-008)
4. Check if the motor is overloaded, by rotating it by hand.
If so, replace the motor.
5. Check if there are any traces of short circuit on the main board. if so, replace the main board.

300
 1.SC Codes

SC735-13

Error Name

Press Stopper Motor Error

Pattern

Error Condition

 When moving to the home position, home position was not detected within the specified time. (The
first time, it is reported as jam. An SC is issued the second time this occurs.)
 When moving from the home position, home position was still detected after the specified time.
(The first time, it is reported as jam. An SC is issued the second time this occurs.)

Major Cause

 Power of downstream unit is not turned on.

 Motor is defective.
 Connector is disconnected.
 There is overload.
 Encoder is defective.

Solution

1. Check all the connectors between the motor and the main board are completely connected. (not
disconnected or half-inserted)
Reconnect the connector if it is not connected correctly.
2. Check if the harness between the motor and the main board is damaged or exposed.
If so, replace the harness.
3. Check and replace the press stopper HP sensor. (Input Check: SP6-650-010)
4. Check if the motor is overloaded, by rotating it by hand.
If so, replace the motor.
5. Check if there are any traces of short circuit on the main board. if so, replace the main board.

SC740-01

Error Name

Downstream Device Communication Error (Cover Interposer Tray)

Pattern

301
1.SC Codes

Error Condition

The cover interposer tray cannot communicate with the downstream device.

Major Cause

 Power of downstream unit is not turned on

 Interface cable (between the cover interposer tray and downstream device) is disconnected or
damaged/
 Cover interposer tray PCB is defective.
 Downstream device PCB is defective.

Solution

1. Check that the downstream device is turned ON.

2. Check that the downstream device power cord is connected.
3. Check that the interface cable between the downstream unit and the cover interposer tray is
connected correctly.
4. Replace the interface cable.
5. Replace the downstream device PCB.
6. Replace the cover interposer tray PCB.

SC740-03

Error Name

Overcurrent Protection Device Error 1 (Cover Interposer Tray)

Pattern

Error Condition

The fuse on the PCB blew,

Major Cause

 Power of downstream unit is not turned on.

 Harness is damaged.
 Actuator is defective.
 Main controller board is defective,

Solution

1. Replace the actuator.

2. Replace the harness.
3. Replace the main controller board.

302
 1.SC Codes

SC740-10

Error Name

1st Tray Lift Error (Cover Interposer Tray)

Pattern

Error Condition

The lift motor rotates to lift the tray, but the upper limit sensor does not turn on (it remains blocked)
within the specified time, for five times consecutively. (From the first to fourth times, message is
displayed asking to set the paper again. An SC is issued the fifth time this occurs.)

Major Cause

 Power of downstream unit is not turned on.

 Paper is not set properly (the paper does not reach the pick-up roller)
 1st lift motor is defective or disconnected.
 1st upper limit sensor is defective or disconnected.
 Harness is damaged.
 Main controller board is defective.

Solution

1. Remove all paper from the cover interposer tray. Turn the power off and on, and then check if other
SCs occur.
2. Set a sheet on the tray generating the SC, and check tray operation.
From the first to fourth times, operator will be prompted to set the paper again.
A: The 1st lift motor does not rotate and the bottom plate is not lifted.
B: The 1st lift motor rotates but the bottom plate is not lifted.
C: The 1st lift motor rotates and the bottom plate is lifted, but the bottom plate does not stop at the
upper limit position.
Cause: A
 1st lift motor connector is disconnected/half-inserted, or defective.
 1st lift motor harness with the relay connectors is disconnected/half-inserted, or damaged.
 1st upper limit sensor connector is disconnected/half-inserted, or defective.
 1st upper limit sensor harness with the relay connectors is disconnected/half-inserted, or
damaged.
Cause: B
 Gear and coupling of the 1st lift motor is defective.
 Bottom plate rise mechanism parts in the paper feed tray are defective.
Cause: C

303
1.SC Codes

 Paper is not set properly (the paper does not reach the pick-up roller)
 1st upper limit sensor and the sensor bracket is defective.
 Main controller board is defective.
3. Check that the 1st lift motor connector is connected correctly.
4. Replace the 1st lift motor.
5. Check that the 1st lift motor harness with the relay connectors is connected correctly.
6. Replace the relay harness of the 1st lift motor.
7. Check that the 1st upper limit sensor connector is connected correctly.
8. Replace the 1st upper limit sensor.
9. Check that the 1st upper limit sensor harness is connected correctly.
10. Replace the 1st upper limit sensor harness.
11. Replace the gear and coupling of the 1st lift motor.
12. Check the bottom plate rise mechanism parts in the paper feed tray, and replace them as
necessary.
13. If the pick-up roller does not change to the upper limit status due to paper not set correctly, set the
paper again, and then check the operation.
14. Replace the 1st upper limit sensor and the sensor bracket.
15. Replace the main controller board.

SC740-11

Error Name

1st Tray Lowering Error (Cover Interposer Tray)

Pattern

Error Condition

The lift motor rotates to lower the tray, but the lower limit sensor does not turn on (it remains blocked)
within the specified time, for five times consecutively. (From the first to fourth times, an error is counted
inside the cover interposer tray and it is processed as a normal termination)

Major Cause

 Power of downstream unit is not turned on.

 1st lift motor is defective or connector is disconnected.
 1st lower limit sensor is defective or connector is disconnected.
 Harness is damaged.
 Main controller board is defective.

Solution

1. Remove all paper from the cover interposer tray. Turn the power off and on, and then check if other
304
 1.SC Codes

SCs occur.
2. Check the bottom plate position when the power of the machine is turned on.
Check if there is a clicking sound from inserting and withdrawing the coupling of the 1st lift motor.
The SC only occurs at the 5th time.
A: The bottom plate is not at the lower limit position. The 1st lift motor does not rotate and the
bottom plate does not move after the machine is turned off and on.
B: The bottom plate is not at the lower limit position. The 1st lift motor rotates but the bottom plate
is not lowered.
C: The bottom plate is shifted to the lower limit position but the 1st lift motor does not stop.
Cause: A
 1st lift motor connector is disconnected/half-inserted, or defective.
 1st lift motor harness with the relay connectors is disconnected/half-inserted, or the harness is
damaged.
 1st lower limit sensor is defective.
Cause: B
 Gear and coupling of the 1st lift motor are defective.
 Bottom plate rise mechanism parts in the paper feed tray are defective.
Cause: C
 1st lower limit sensor is disconnected/half-inserted, or the harness is damaged.
 1st lower limit sensor, sensor bracket is defective.
 Main controller board is defective.
3. Check that the 1st lift motor connector is connected correctly.
4. Replace the 1st lift motor.
5. Check that the 1st lift motor harness with the relay connectors is connected correctly.
6. Replace the relay harness of the 1st lift motor.
7. Replace the 1st lower limit sensor.
8. Replace the gear and coupling of the 1st lift motor.
9. Check the bottom plate rise mechanism parts in the paper feed tray, and replace them as
necessary.
10. Check if the 1st lower limit sensor connector is disconnected or half-inserted, and if the harness is
damaged.
11. Replace the 1st lower limit sensor and the sensor bracket.
12. Replace the main controller board.

SC740-12

Error Name

1st Tray Upper Limit Error (Cover Interposer Tray)

305
1.SC Codes

Pattern

Error Condition

During tray initialization or paper feed operation, before the 1st pickup solenoid is turned on, the 1st
upper limit sensor detects that the 1st tray is not at the upper limit position, for five times
consecutively.(From the first to fourth times, message is displayed asking to set the paper again. An SC
is issued the fifth time this occurs.)

Major Cause

 Power of downstream unit is not turned on.

 Paper overload
 The pick-up roller was pushed down physically.
 The spring of the pick-up roller solenoid is released.
 1st upper limit sensor / connector is disconnected.
 Harness is damaged.
 Main controller board is defective.

Solution

1. Remove all paper from the cover interposer tray. Turn the power off and on, and then check if other
SCs occur.
2. Set a sheet on the tray generating the SC, and check tray operation.
From the first to fourth times, operator will be prompted to set the paper again.
A: The bottom plate is not lifted. When the corresponding cover interposer tray is selected, operator
will be prompted to set the paper again.
B: The pick-up solenoid operates but the bottom plate is not lifted. The operator will be prompted to
set the paper again.
Cause: A
 Pick-up solenoid was pushed down physically.
 The spring of the pick-up solenoid released (pick-up roller lowered) or defective.
 1st upper limit sensor connector is disconnected/half-inserted, defective.
 1st upper limit sensor harness with the relay connectors is disconnected/half-inserted, or
damaged.
Cause: B
 Too much paper is loaded on the tray (overloaded)
 Pick-up solenoid harness with the relay connectors is disconnected/half-inserted, or damaged.
 1st upper limit sensor is defective.
 Main controller board is defective.
3. Check if the pick-up solenoid has been pushed down by the loaded paper or other objects. If so,
remove the obstacle.
306
 1.SC Codes

4. Check if the spring of the pick-up solenoid is released or defective. (pick-up roller lowered)
5. Check that the 1st upper limit sensor connector is connected correctly.
6. Replace the 1st upper limit sensor.
7. Check that 1st upper limit sensor harness with the relay connectors is connected correctly.
8. Replace the 1st upper limit sensor harness.
9. Check if an appropriate amount of paper is loaded.
10. Check that the pick-up solenoid harness with the relay connectors is connected correctly.
11. Replace the pick-up solenoid harness.
12. Replace the 1st upper limit sensor.
13. Replace the main controller board.

SC740-13

Error Name

1st Blower Fan Error (Cover Interposer Tray)

Pattern

Error Condition

An error is detected from the 1st blower fan of the cover interposer tray.

Major Cause

 Power of downstream unit is not turned on.

 1st blower fan is defective / connector is disconnected.
 Harness is damaged.
 Main controller board is defective.

Solution

For checking the sensor or actuator error, not only visually confirmation but also Input/Output Check are
needed.
1. Check if the relay connector of the I/F cable between the main controller board and the 1st blower
fan is connected correctly.
2. Check if the 1st blower fan connector is connected correctly.
3. Replace the 1st blower fan harness.
4. If the 1st blower fan is defective or damaged, replace the fan.
5. Replace the main controller board.

307
1.SC Codes

SC740-20

Error Name

2nd Tray Lift Error (Cover Interposer Tray)

Pattern

Error Condition

The lift motor rotates to lift the tray, but the upper limit sensor does not turn on (it remains blocked)
within the specified time, for five times consecutively. (From the first to fourth times, message is
displayed asking to set the paper again. An SC is issued the fifth time this occurs.)

Major Cause

 Power of downstream unit is not turned on.

 Paper is not set properly (the paper does not reach the pick-up roller)
 2nd lift motor is defective or disconnected.
 2nd upper limit sensor is defective or disconnected.
 Harness is damaged.
 Main controller board is defective.

Solution

1. Remove all paper from the cover interposer tray. Turn the power off and on, and then check if other
SCs occur.
2. Set a sheet on the tray generating the SC, and check tray operation.
From the first to fourth times, operator will be prompted to set the paper again.
A: The 2nd lift motor does not rotate and the bottom plate is not lifted.
B: The 2nd lift motor rotates but the bottom plate is not lifted.
C: The 2nd lift motor rotates and the bottom plate is lifted, but the bottom plate does not stop at the
upper limit position.
Cause: A
 2nd lift motor connector is disconnected/half-inserted, or defective.
 2nd lift motor harness with the relay connectors is disconnected/half-inserted, or damaged.
 2nd upper limit sensor connector is disconnected/half-inserted, or defective.
 2nd upper limit sensor harness with the relay connectors is disconnected/half-inserted, or
damaged.
Cause: B
 Gear and coupling of the 2nd lift motor is defective.
 Bottom plate rise mechanism parts in the paper feed tray are defective.
Cause: C

308
 1.SC Codes

 Paper is not set properly (the paper does not reach the pick-up roller)
 2nd upper limit sensor and the sensor bracket is defective.
 Main controller board is defective.
3. Check that the 2nd lift motor connector is connected correctly.
4. Replace the 2nd lift motor.
5. Check that the 2nd lift motor harness with the relay connectors is connected correctly.
6. Replace the relay harness of the 2nd lift motor.
7. Check that the 2nd upper limit sensor connector is connected correctly.
8. Replace the 2nd upper limit sensor.
9. Check that the 2nd upper limit sensor harness is connected correctly.
10. Replace the 2nd upper limit sensor harness.
11. Replace the gear and coupling of the 2nd lift motor.
12. Check the bottom plate rise mechanism parts in the paper feed tray, and replace them as
necessary.
13. If the pick-up roller does not change to the upper limit status due to paper not set correctly, set the
paper again, and then check the operation.
14. Replace the 2nd upper limit sensor and the sensor bracket.
15. Replace the main controller board.

SC740-21

Error Name

2nd Tray Lowering Error (Cover Interposer Tray)

Pattern

Error Condition

The lift motor rotates to lower the tray, but the lower limit sensor does not turn on (it remains blocked)
within the specified time, for five times consecutively. (From the first to fourth times, an error is counted
inside the cover interposer tray and it is processed as a normal termination)

Major Cause

 Power of downstream unit is not turned on.

 2nd lift motor is defective or connector is disconnected.
 2nd lower limit sensor is defective or connector is disconnected.
 Harness is damaged.
 Main controller board is defective.

Solution

1. Remove all paper from the cover interposer tray. Turn the power off and on, and then check if other
309
1.SC Codes

SCs occur.
2. Check the bottom plate position when the power of the machine is turned on.
Check if there is a clicking sound from inserting and withdrawing the coupling of the 2nd lift motor.
The SC only occurs at the 5th time.
A: The bottom plate is not at the lower limit position. The 2nd lift motor does not rotate and the
bottom plate does not move after the machine is turned off and on.
B: The bottom plate is not at the lower limit position. The 2nd lift motor rotates but the bottom plate
is not lowered.
C: The bottom plate is shifted to the lower limit position but the 2nd lift motor does not stop.
Cause: A
 2nd lift motor connector is disconnected/half-inserted, or defective.
 2nd lift motor harness with the relay connectors is disconnected/half-inserted, or the harness is
damaged.
 2nd lower limit sensor is defective.
Cause: B
 Gear and coupling of the 2nd lift motor are defective.
 Bottom plate rise mechanism parts in the paper feed tray are defective.
Cause: C
 2nd lower limit sensor is disconnected/half-inserted, or the harness is damaged.
 2nd lower limit sensor, sensor bracket is defective.
 Main controller board is defective.
3. Check that the 2nd lift motor connector is connected correctly.
4. Replace the 2nd lift motor.
5. Check that the 2nd lift motor harness with the relay connectors is connected correctly.
6. Replace the relay harness of the 2nd lift motor.
7. Replace the 2nd lower limit sensor.
8. Replace the gear and coupling of the 2nd lift motor.
9. Check the bottom plate rise mechanism parts in the paper feed tray, and replace them as
necessary.
10. Check if the 2nd lower limit sensor connector is disconnected or half-inserted, and if the harness is
damaged.
11. Replace the 2nd lower limit sensor and the sensor bracket.
12. Replace the main controller board.

SC740-22

Error Name

2nd Tray Upper Limit Error (Cover Interposer Tray)

310
 1.SC Codes

Pattern

Error Condition

During tray initialization or paper feed operation, before the pickup solenoid is turned on, the upper limit
sensor detects that the 2nd tray is not at the upper limit position, for five times consecutively.(From the
first to fourth times, message is displayed asking to set the paper again. An SC is issued the fifth time
this occurs.)

Major Cause

 Power of downstream unit is not turned on.

 Paper overload
 The pick-up roller was pushed down physically.
 The spring of the pick-up roller solenoid is released.
 2nd upper limit sensor / connector is disconnected.
 Harness is damaged.
 Main controller board is defective.

Solution

1. Remove all paper from the cover interposer tray. Turn the power off and on, and then check if other
SCs occur.
2. Set a sheet on the tray generating the SC, and check tray operation.
From the first to fourth times, operator will be prompted to set the paper again.
A: The bottom plate is not lifted. When the corresponding cover interposer tray is selected, operator
will be prompted to set the paper again.
B: The pick-up solenoid operates but the bottom plate is not lifted. The operator will be prompted to
set the paper again.
Cause: A
 Pick-up solenoid was pushed down physically.
 The spring of the pick-up solenoid released (pick-up roller lowered) or defective.
 2nd upper limit sensor connector is disconnected/half-inserted, defective.
 2nd upper limit sensor harness with the relay connectors is disconnected/half-inserted, or
damaged.
Cause: B
 Too much paper is loaded on the tray (overloaded)
 Pick-up solenoid harness with the relay connectors is disconnected/half-inserted, or damaged.
 2nd upper limit sensor is defective.
 Main controller board is defective.
3. Check if the pick-up solenoid has been pushed down by the loaded paper or other objects. If so,
remove the obstacle.
311
1.SC Codes

4. Check if the spring of the pick-up solenoid is released or defective. (pick-up roller lowered)
5. Check that the 1st upper limit sensor connector is connected correctly.
6. Replace the 2nd upper limit sensor.
7. Check that 2nd upper limit sensor harness with the relay connectors is connected correctly.
8. Replace the 2nd upper limit sensor harness.
9. Check if an appropriate amount of paper is loaded.
10. Check that the pick-up solenoid harness with the relay connectors is connected correctly.
11. Replace the pick-up solenoid harness.
12. Replace the 2nd upper limit sensor.
13. Replace the main controller board.

SC740-23

Error Name

2nd Blower Fan Error (Cover Interposer Tray)

Pattern

Error Condition

An error is detected from the 2nd blower fan of the cover interposer tray.

Major Cause

 Power of downstream unit is not turned on.

 2nd blower fan is defective / connector is disconnected.
 Harness is damaged.
 Main controller board is defective.

Solution

Not only check the sensor/actuator by eye, but also perform Input/Output Check.
1. Check if the relay connector of the I/F cable between the main controller board and the 2nd blower
fan is connected correctly.
2. Check if the 2nd blower fan connector is connected correctly.
3. Replace the 2nd blower fan harness.
4. If the 2nd blower fan is defective or damaged, replace the fan.
5. Replace the main controller board.

SC740-50

Error Name

Double Feed Detection Error (Cover Interposer Tray)

312
 1.SC Codes

Pattern

Error Condition

A error signal was detected during double feed detection.

Major Cause

 Power of downstream unit is not turned on.

 Double-feed detection board connector is disconnected or damaged.
 Main controller board is defective.
 Double-feed detection board is defective.

Solution

1. Check if the I/F cable connector between the main controller board and the URB is connected
correctly.
2. Check if the I/F cable connector between the double-feed detection boards is connected correctly.
(URB/URTB/URRB)
3. Replace the I/F cable connector between the main board and the URB.
4. Replace the I/F cable between the double-feed detection boards. (URB/URTB/URRB)
5. Replace the URTB/URRB.
6. Replace the URB.
7. Replace the main controller board.

SC740-60 to 67, 69 to 71

Error Name

 740-60: Protection Device Error 1 (Cover Interposer Tray)

 740-61: Protection Device Error 2 (Cover Interposer Tray)
 740-62: Protection Device Error 3 (Cover Interposer Tray)
 740-63: Protection Device Error 4 (Cover Interposer Tray)
 740-64: Protection Device Error 5 (Cover Interposer Tray)
 740-65: Protection Device Error 6 (Cover Interposer Tray)
 740-66: Protection Device Error 7 (Cover Interposer Tray)
 740-67: Protection Device Error 8 (Cover Interposer Tray)
 740-69: Protection Device Error 10 (Cover Interposer Tray)
 740-70: Protection Device Error 11 (Cover Interposer Tray)
 740-71: Protection Device Error 12 (Cover Interposer Tray)

Pattern

313
1.SC Codes

Error Condition

A blown fuse is detected on the main controller board.

Major Cause

 Power of downstream unit is off.

 Main controller board is defective.
 Harness is damaged.
 Components are defective
Corresponding components:
 740-60:
1st Transport Motor
1st Vertical Transport Motor
2nd Vertical Transport Motor
 740-61:
3rd Vertical Transport Sensor
Horizontal Transport Motor
 740-62:
1st Blower Fan
1st Lift Motor
2nd Lift Motor
URB/URTB
 740-63:
1st Paper Feed Motor
 740-64:
2nd Paper Feed Motor
 740-65:
2nd Transport Motor
 740-66:
URB/URTB/URRB
 740-67:
All sensors
 740-69:
2nd Blower Fan
1st Lift Motor,
2nd Lift Motor
URB/URTB
 740-70:
1st Pickup Solenoid,
1st Lift Motor

314
 1.SC Codes

2nd Lift Motor,

URB/URTB
 740-71:
2nd Pickup Solenoid
1st Lift Motor
2nd Lift Motor,
URB/URTB

Solution

1. If the fuse is damaged, replace the part.

2. If the harness for the fuse is damaged, replace the harness.
3. Replace the main controller board.

315
1.SC Codes

SC750
SC750-01

Error Name

Perfect Binder: Downstream Device Communication Error

Pattern

Error Condition

 Break continued for 10 seconds or longer.

 Anther STN was received during frame receipt.
 No response even after resending 3 times.

Major Cause

 Power of downstream unit is not turned on.

 Relay board is defective/ connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the relay board.
 Replace the harness.

SC750-10

Error Name

Perfect Binder: Master-to-Slave Communication Error 1

Pattern

Error Condition

Communication alarm issued when master control board could not communicate with the slave control
board for over 5 sec.

Major Cause

 Master control board is defective.

 Slave Control Board is defective.
 Connector loose, damaged, or defective.

316
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the master control board.
 Replace the slave control board.
 Replace the harness.

SC750-11

Error Name

Perfect Binder: Master-to-Slave Communication Error 2

Pattern

Error Condition

Communication alarm issued when slave control board could not communicate with the master control
board for over 5 sec.

Major Cause

 Master control board is defective.

 Slave Control Board is defective
 Connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the master control board.
 Replace the slave control board.
 Replace the harness.

SC750-12

Error Name

Perfect Binder: Master-to-Relay Board Communication Error

Pattern

Error Condition

 IPU not "READY"

 IPU occupancy not obtained
 IPU detected an error

317
1.SC Codes

Major Cause

 Master control board is defective.

 Connector loose, damaged, or defective.

Solution

 Reconnect the connector.

 Replace the relay board.
 Replace the master control board.
 Replace the harness.

SC750-13

Error Name

Perfect Binder: Slave-to-Cutter Control Board Communication Error 1

Pattern

Error Condition

Slave control board could not communicate with the cutter control board (communication alarm for over
5 sec.).

Major Cause

 Slave Control Board defective

 Cutter control board defective
 Connector loose, damaged, or defective.

Solution

 Reconnect the connector.

 Replace the slave control board.
 Replace the cutter control board.
 Replace the harness.

SC750-14

Error Name

Perfect Binder: Slave-to-Cutter Control Board Communication Error 2

Pattern

318
 1.SC Codes

Error Condition

Cutter control board could not communicate with the slave control board (communication alarm for over
5 sec.)

Major Cause

 Slave Control Board defective

 Cutter control board defective
 Connector loose, damaged, or defective.

Solution

 Reconnect the connector.

 Replace the slave control board.
 Replace the cutter control board.
 Replace the harness.

SC750-15

Error Name

Perfect Binder: Master EEPROM Read Error

Pattern

Error Condition

Data written to the EEPROM does not match data read from the EEPROM

Major Cause

 EEPROM defective

Solution

 Replace the master control board EEPROM

 Replace the master control board.

SC750-16

Error Name

Perfect Binder: Master EEPROM Write Error

Pattern

319
1.SC Codes

Error Condition

When data was written to the EEPROM, the EEPROM signaled that it was busy for longer than 25 ms
and did not recover.

Major Cause

 EEPROM defective
 EEPROM not installed

Solution

 Install the master control board EEPROM.

 Replace the master control board EEPROM.
 Replace the master control board.

SC750-17

Error Name

Perfect Binder: Master-to-Inserter Initial Communication Error

Pattern

Error Condition

Inserter connection was detected, but initial communication was not completed within 5 sec after the
ConfigSet (parallel signal) went ON.

Major Cause

 Inserter board defective

 Connector loose, damaged, or defective.

Solution

 Reconnect the connector.

 Replace the master control board.
 Replace the inserter board.
 Replace the harness.

SC750-18

Error Name

Perfect Binder: Master-to-Inserter Board Communication Error

Pattern

D
320
 1.SC Codes

Error Condition

 No response to the specified command within the specified time.

 There was an overflow in memory where information for paper feed is stored (master control board
detection).

Major Cause

 Error in communication from the inserter

 Connector loose, damaged, or defective.

Solution

 Reconnect the connector.

 Replace the master control board.
 Replace the inserter board.
 Replace the harness.

SC750-19

Error Name

Perfect Binder: Software Matching Error

Pattern

Error Condition

The IDs of the master, slave, cutter, inserter, and relay sofware do not match.

Major Cause

Software write failure

Solution

Download the software.

SC750-20

Error Name

Perfect Binder: 24V Check Signal Error 1

Pattern

Error Condition

The 24V1 monitor signal of the master control board did not go off even though the front door switch

321
1.SC Codes

was closed. (Relay circuit failed to go ON.)

Major Cause

 Front door L/R SW is defective.

 Master control board is defective.

Solution

 Reconnect the connector.

 Replace the front door L/R SW.
 Replace the master control board.
 Replace the sensor harness.

SC750-21

Error Name

Perfect Binder: 24V Check Signal Error 2

Pattern

Error Condition

Front door L/RWS and top cover sensor are closed, but the top cover switch is open, or the 24V2
monitoring signal of the master control board was OFF for more than 5 sec, (Top cover sensor or top
cover switch is defective.)

Major Cause

 Front door L/RSW defective

 Top cover switch defective
 Top cover sensor defective
 Master board defective

Solution

 Reconnect the connector.

 Replace the front door L/RSW.
 Replace the top cover switch
 Replace the top cover sensor.
 Replace the master control board.
 Replace the sensor harness.

322
 1.SC Codes

SC750-22

Error Name

Perfect Binder: 24V Check Signal Error 3

Pattern

Error Condition

Front door and top cover are closed, but the 24V2 check signal of the slave control board does not go
OFF within 5 sec,

Major Cause

 Front door L/RSW defective

 Top cover switch defective
 Top cover sensor defective
 Master board defective

Solution

 Reconnect the connector.

 Replace the front door L/RSW.
 Replace the top cover switch
 Replace the top cover sensor.
 Replace the slave board.
 Replace the sensor harness.

SC750-23

Error Name

Perfect Binder: 24V Check Signal Error 4

Pattern

Error Condition

Regardless of front door status, the 24V3 check signal of the slave control board does not go OFF
within 5 sec (monitored by the master control board).

Major Cause

 Front door L/RSW defective

 Slave control board defective

323
1.SC Codes

Solution

 Reconnect the connector.

 Replace the front door L/RSW
 Replace the slave control board.
 Replace the sensor harness.

SC750-24

Error Name

Perfect Binder: Power Supply Fan (Right) Lock Error

Pattern

Error Condition

When the right power supply fan is rotating, there was a lock signal within 12 sec., and the signal was
again detected after a re-try.
This SC occurs when the lock signal is detected after 12 sec.

Major Cause

 Right power supply fan is overloaded or defective.

 Slave control board is defective.

Solution

 Reconnect the connector.

 Replace the right power supply fan
 Replace the slave control board.
 Replace the motor harness.

SC750-25

Error Name

Perfect Binder: Power Supply Fan (Center) Lock Error

Pattern

Error Condition

When the center power supply fan is rotating, there was a lock signal within 12 sec., and the signal was
again detected after a re-try.
This SC occurs when the lock signal is detected after 12 sec.

324
 1.SC Codes

Major Cause

 Center power supply fan is overloaded or defective.

 Slave control board is defective.

Solution

 Reconnect the connector.

 Replace the center power supply fan
 Replace the slave control board.
 Replace the motor harness.

SC750-26

Error Name

Perfect Binder: Power Supply Fan (Left) Lock Error

Pattern

Error Condition

When the left power supply fan is rotating, a lock signal is detected for 300 msec.

Major Cause

 Left power supply fan is overloaded or defective.

 Slave control board is defective.

Solution

 Reconnect the connector.

 Replace the left power supply fan
 Replace the slave control board.
 Replace the motor harness.

SC750-27 to 36

Error Name

 750-27: Perfect Binder: Spine Plate Fan (Front) Lock Error

 750-28: Perfect Binder: Spine Plate lower Fan (Right) Lock Error
 750-29: Perfect Binder: Spine Plate Upper Fan (Front) Lock Error
 750-30: Perfect Binder: Spine Plate Upper Fan (Right) Lock Error
 750-31: Perfect Binder: Signature Fan 2 (Front) Lock Error
 750-32: Perfect Binder: Signature Fan 2 (Rear) Lock Error
 750-33: Perfect Binder: Signature Fan 1 (Front) Lock Error

325
1.SC Codes

 750-34: Perfect Binder: Signature Fan 1 (Rear) Lock Error

 750-35: Perfect Binder: Glue Supply Fan (High) Lock Error
 750-36: Perfect Binder: Glue Supply Fan (low) Lock Error

Pattern

Error Condition

There was a lock signal within 12 sec., and the signal was again detected after a re-try.
This SC occurs when the lock signal is detected after 12 sec.

Major Cause

 The fan overloaded or defective

 Slave control board defective
Target fan:
 750-27: Spine plate fan (front)
 750-28: Spine plate lower fan (right)
 750-29: Spine plate upper fan (front)
 750-30: Spine plate upper fan (right)
 750-31: Signature fan 2 (front)
 750-32: Signature fan 2 (rear)
 750-33: Signature fan 1 (front)
 750-34: Signature fan 1 (rear)
 750-35: Glue supply fan (high)
 750-36: Glue supply fan L

Solution

 Reconnect the connector.

 Replace the fan.
 Replace the slave control board.
 Replace the motor harness.

SC750-37

Error Name

Perfect Binder: Grip HP Sensor Lag Error

Pattern

326
 1.SC Codes

Error Condition

The grip HP sensor did not OFF after grip unit moved 20 mm.

Major Cause

 Grip motor defective

 Grip HP sensor defective
 There is overload
 Sensor flag defective
 Connector damaged or defective

Solution

 Reconnect the connector.

 Replace the grip motor.
 Replace the grip HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.

SC750-38

Error Name

Perfect Binder: Grip HP Sensor Late Error

Pattern

Error Condition

The HP sensor does not go ON after the grip unit was released and moved 76 mm.

Major Cause

 Grip motor defective

 Grip HP sensor defective
 There is overload
 Sensor flag defective
 Connector damaged or defective

Solution

 Reconnect the connector.

 Replace the grip motor.
 Replace the grip HP sensor.
 Replace the cutter control board.

327
1.SC Codes

 Replace the motor harness.

 Replace the sensor harness.

SC750-39

Error Name

Perfect Binder: Grip End Sensor Lag Error

Pattern

Error Condition

 The grip end sensor did not go off after the grip unit was released and moved the prescribed
distance.
 The grip end sensor did not go off, even after the booklet has been released after moving 86 mm.

Major Cause

 Grip motor defective

 Grip end sensor defective
 There is overload
 Sensor flag defective
 Connector damaged or defective

Solution

 Reconnect the connector.

 Replace the grip motor.
 Replace the grip end sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.

SC750-40

Error Name

Perfect Binder: Grip End Sensor Late Error

Pattern

Error Condition

 The grip end sensor did not go on, even after the booklet has been moved 86 mm.
 The grip end sensor did not go on within 3.7 sec. after the book was gripped.
328
 1.SC Codes

Major Cause

 Grip motor defective

 Grip end sensor defective
 There is overload
 Sensor flag defective
 Connector damaged or defective

Solution

 Reconnect the connector.

 Replace the grip motor.
 Replace the grip end sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.

SC750-41

Error Name

Perfect Binder: Left Trimming Buffer HP Sensor Lag Error

Pattern

Error Condition

The left trimmings buffer HP sensor did not go OFF within 3 sec. after the trimmings buffer moved away
from the sensor.

Major Cause

 Trimmings buffer motor defective

 Left trimmings buffer HP sensor defective
 Overload
 Connector damaged or defective
 Buffer full of trimmings

Solution

 Reconnect the connector.

 Replace the trimming buffer motor.
 Replace the left trimming buffer HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
329
1.SC Codes

 Clear the signature jam.

SC750-42

Error Name

Perfect Binder: Trimming Buffer HP Sensor Late Error

Pattern

Error Condition

The left trimmings buffer HP sensor did not go OFF within 5 sec. after the trimmings buffer moved
toward the sensor.

Major Cause

 Trimmings buffer motor defective

 Left trimmings buffer HP sensor defective
 Overload
 Connector damaged or defective
 Buffer full of trimmings

Solution

 Reconnect the connector.

 Replace the trimming buffer motor.
 Replace the left trimming buffer HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC750-43

Error Name

Perfect Binder: Right Trimming Buffer HP Sensor Lag Error

Pattern

Error Condition

The right trimmings buffer HP sensor did not go OFF within 3 sec. after the trimmings buffer moved
away from the sensor.

330
 1.SC Codes

Major Cause

 Trimmings buffer motor defective

 Right trimmings buffer HP sensor defective
 Overload
 Connector damaged or defective
 Buffer full of trimmings

Solution

 Reconnect the connector.

 Replace the trimming buffer motor.
 Replace the right trimming buffer HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC750-44

Error Name

Perfect Binder: Right Trimming Buffer HP Sensor Late Error

Pattern

Error Condition

The right trimmings buffer HP sensor did not go OFF within 5 sec. after the trimmings buffer moved
toward the sensor.

Major Cause

 Trimmings buffer motor defective

 Right trimmings buffer HP sensor defective
 Overload
 Connector damaged or defective
 Buffer full of trimmings

Solution

 Reconnect the connector.

 Replace the trimming buffer motor.
 Replace the right trimming buffer HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
331
1.SC Codes

 Replace the sensor harness.

 Clear the signature jam.

SC750-45

Error Name

Perfect Binder: Trimmings Buffer Motor Rotation Error

Pattern

Error Condition

No encoder lock input was received within 50 ms during operation.

Major Cause

 Trimmings buffer motor defective

 Trimming buffer encoder sensor defective
 Overload
 Connector damaged or defective
 Buffer full of trimmings

Solution

 Reconnect the connector.

 Replace the trimming buffer motor.
 Replace the trimming buffer encoder sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC750-46

Error Name

Perfect Binder: Thrust Plate Operation Error

Pattern

Error Condition

The thrust press plate sensor does not go OFF after the trimmings buffer moved to the left for 3 sec.
(blocked by jammed trimming scraps).

332
 1.SC Codes

Major Cause

 Trimmings buffer motor defective

 Thrust plate sensor defective
 Overload
 Connector damaged or defective
 Buffer full of trimmings

Solution

 Reconnect the connector.

 Replace the trimming buffer motor.
 Replace the thrust plate sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC750-47

Error Name

Perfect Binder: Thrust Plate Retraction Error

Pattern

Error Condition

The paper press plate sensor does not go ON after the trimmings buffer moved to the right for 3 sec.
(blocked by jammed trimming scraps)

Major Cause

 Trimmings buffer motor defective

 Thrust plate sensor defective
 Overload
 Connector damaged or defective
 Buffer full of trimmings.

Solution

 Reconnect the connector.

 Replace the trimming buffer motor.
 Replace the thrust plate sensor.
 Replace the cutter control board.
 Replace the motor harness.
333
1.SC Codes

 Replace the sensor harness.

 Clear the signature jam.

SC750-48

Error Name

Perfect Binder: Book Collection Buffer HP Sensor Error

Pattern

Error Condition

The book collection buffer HP sensor does not go OFF within the time prescribed for releasing the book
in the book buffer.

Major Cause

 Book buffer tray motor defective

 Book collection buffer tray HP sensor defective
 Overload
 Connector damaged or defective
 Blocked by paper scraps

Solution

 Reconnect the connector.

 Replace the book buffer tray motor.
 Replace the book collection buffer tray HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC750-49

Error Name

Perfect Binder: Book Collection Buffer Tray HP Sensor Late Error

Pattern

Error Condition

The book collection buffer HP sensor does not go off even after the book buffer tray moved for 3 sec.

334
 1.SC Codes

Major Cause

 Book buffer tray motor defective

 Book collection buffer tray HP sensor defective
 Overload
 Connector damaged or defective
 Blocked by paper scraps

Solution

 Reconnect the connector.

 Replace the book buffer tray motor.
 Replace the book collection buffer tray HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC750-50

Error Name

Perfect Binder: Press HP Sensor Lag Error

Pattern

Error Condition

During press plate operation when trimming, the edge press plate HP sensor does not OFF after it has
moved the prescribed distance.

Major Cause

 Edge press plate motor defective

 Press HP sensor defective
 Overload
 Connector damaged or defective

Solution

 Reconnect the connector.

 Replace the edge press plate motor.
 Replace the press HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
335
1.SC Codes

SC750-51

Error Name

Perfect Binder: Edge Press Plate Late Error

Pattern

Error Condition

 Edge press plate sensor does not go ON within 15 sec. of edge press release.
 The edge press plate motor stopped when the edge press plate HP sensor turned ON, but after it
stopped the HP sensor turned OFF.

Major Cause

 Edge press plate motor defective

 Press HP sensor defective
 Overload
 Motor or sensor disconnected
 Press end sensor defective

Solution

 Reconnect the connector.

 Replace the edge press plate motor.
 Replace the press HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.

SC750-52

Error Name

Perfect Binder: Press End Sensor Lag Jam

Pattern

Error Condition

After the press plate released the signature and moved the prescribed distance, the press end sensor
does not go OFF.

Major Cause

 Edge press plate motor defective

336
 1.SC Codes

 Press end sensor defective

 Overload
 Motor/sensor disconnected

Solution

 Reconnect the connector.

 Replace the edge press plate motor.
 Replace the press end sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.

SC750-53

Error Name

Perfect Binder: Press End Sensor Late Jam

Pattern

Error Condition

 The press end sensor does not go ON within 8 sec. after press operation started
 Operation stopped when the press end sensor went ON, but sensor went OFF after operation
stopped.

Major Cause

 Edge press plate motor defective

 Press end sensor defective
 Overload
 Motor/sensor disconnected
 No data about book thickness received

Solution

 Reconnect the connector.

 Replace the edge press plate motor.
 Replace the press end sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.

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1.SC Codes

SC750-54

Error Name

Perfect Binder: Press Limit Sensor Error

Pattern

Error Condition

Press limit sensor turns ON.

Major Cause

 Press limit sensor defective

 Press HP sensor defective
 Sensor disconnected

Solution

 Reconnect the connector.

 Replace the press limit sensor.
 Replace the press HP sensor.
 Replace the cutter control board.
 Replace the sensor harness.

SC750-55

Error Name

Perfect Binder: Slide HP Sensor Lag Error

Pattern

Error Condition

When the slide was raised, the slide HP sensor does not go OFF after it moved 180 mm.

Major Cause

 Slide motor defective

 Slide HP sensor defective
 Overload
 Motor/sensor disconnected
 Book jam

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 1.SC Codes

Solution

 Reconnect the connector.

 Replace the slide motor.
 Replace the slide HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC750-56

Error Name

Perfect Binder: Slide HP Sensor Late Error

Pattern

Error Condition

The slide HP sensor does not go ON after the slide was lowered and moved 180 mm.

Major Cause

 Slide motor defective

 Slide HP sensor defective
 Overload
 Motor/sensor disconnected
 Book jam

Solution

 Reconnect the connector.

 Replace the slide motor.
 Replace the slide HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC750-57

Error Name

Perfect Binder: Book Rotation HP Sensor (Right) Lag Error

339
1.SC Codes

Pattern

Error Condition

 The book rotation HP sensor does not go OFF after the book was rotated 60 degrees.
 The book rotation HP sensor does not go OFF after the book was rotated 30 degrees.

Major Cause

 Book rotation motor 1 (right) defective

 Book rotation HP sensor (right) defective
 Overload
 Motor/sensor disconnected
 Book jam

Solution

 Reconnect the connector.

 Replace the book rotation motor 1 (right)
 Replace the book rotation HP sensor (right)
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC750-58

Error Name

Perfect Binder: Book Rotation HP Sensor (Right) Late Error

Pattern

Error Condition

 The book rotation HP 1 (right) sensor does not go ON after the book was rotated 440 degrees.
 The book rotation HP 1 (right) sensor does not go ON after the book was rotated 400 degrees.
 The book rotation HP 1 (right) sensor does not go ON after the book was rotated 360 degrees.

Major Cause

 Book rotation motor 1 (right) defective

 Book rotation HP sensor (right) defective,
 Overload
 Motor/sensor disconnected

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 1.SC Codes

 Book jam

Solution

 Reconnect the connector.

 Replace the book rotation motor 1 (right)
 Replace the book rotation HP sensor (right)
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC750-59

Error Name

Perfect Binder: Book Rotation HP Sensor (Left) Lag Error

Pattern

Error Condition

 The book rotation HP sensor 2 (right) does not go OFF after the book was rotated 50 degrees.
 The book rotation HP sensor 2 (left) does not go OFF after the book was rotated 20 degrees
toward the cutting position.

Major Cause

 Book rotation motor 2 (left) defective

 Book rotation HP sensor 2(left) defective
 Overload
 Motor./sensor disconnected
 Book jam

Solution

 Reconnect the connector.

 Replace the book rotation motor 2 (left).
 Replace the book rotation HP sensor 2(left).
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

341
1.SC Codes

SC750-60

Error Name

Perfect Binder: Book Rotation HP Sensor (Left) Late Error

Pattern

Error Condition

 The book rotation HP 2 (left) sensor does not go ON after the book was rotated 400 degrees.
 The book rotation HP 2 (left) sensor does not go ON after the book was rotated 360 degrees.
 Before the book is rotated for cutting, the book rotation HP sensor 2 (left) does not go on, even
after the book has been rotated twice the prescribed distance.

Major Cause

 Book rotation motor 2 (left) defective

 Book rotation HP 2 (left) sensor defective
 Overload
 Motor/sensor disconnected
 Book jam

Solution

 Reconnect the connector.

 Replace the book rotation HP 2 (left) sensor.
 Replace the book rotation HP sensor 2 (left).
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC750-61

Error Name

Perfect Binder: Cutter Front HP Sensor Lag Error

Pattern

Error Condition

 At initialization, the blade did not leave the home position after moving 20 mm.
 When the blade moved to the rear, the blade did not leave the home position after the length of

342
 1.SC Codes

time elapsed for 10 mm of movement.

Major Cause

 Cutter motor defective

 Blade sensors 1, 2 defective
 Motor/sensor disconnected
 Overload

Solution

 Reconnect the connector.

 Replace the cutter motor.
 Replace the blade sensors 1, 2.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.

SC750-62

Error Name

Perfect Binder: Cutter Rear HP Sensor Late Error

Pattern

Error Condition

When the blade was moved to the rear, it did not arrive at the home position after 122 mm of
movement.

Major Cause

 Cutter motor defective

 Blade sensors 1, 2 defective
 Motor/sensor disconnected
 Overload

Solution

 Reconnect the connector.

 Replace the cutter motor.
 Replace the blade sensors 1, 2.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.

343
1.SC Codes

SC750-63

Error Name

Perfect Binder: Cutter Rear HP Sensor Lag Error

Pattern

Error Condition

 When the blade moved from the rear HP, it did not leave the rear HP position after moving 20 mm
toward the front.
 When the blade moved to the front, it did not leave the home position after the length of time
elapsed for 10 mm of movement.

Major Cause

 Cutter motor defective

 Blade sensors 1, 2 defective
 Motor/sensor disconnected
 Overload

Solution

 Reconnect the connector.

 Replace the cutter motor.
 Replace the blade sensors 1, 2.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.

SC750-64

Error Name

Perfect Binder: Cutter Front HP Sensor Lag Error

Pattern

Error Condition

When the blade is moved to the front, front HP is not detected after the time has elapsed for the blade
to move 122 mm.

Major Cause

 Cutter motor defective

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 1.SC Codes

 Blade sensors 1, 2 defective

 Motor/sensor disconnected
 Overload

Solution

 Reconnect the connector.

 Replace the cutter motor.
 Replace the blade sensors 1, 2.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.

SC750-65

Error Name

Perfect Binder: Cut End Late Error

Pattern

Error Condition

 When moving from front to rear during cutting, blade sensor 1 does not go ON after enough time
has elapsed for the blade to move 61 mm.
 When moving from front to rear during cutting, blade sensor 1 does not go ON after 10 sec. have
elapsed.

Major Cause

 Cutter motor defective

 Blade sensors 1 defective
 Motor/sensor disconnected
 Overload
 Blade is dull and not cutting efficiently.

Solution

 Reconnect the connector.

 Replace the cutter motor.
 Replace the blade sensors 1.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Replace the blade.

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1.SC Codes

SC750-66

Error Name

Perfect Binder: Cut End Lag Error

Pattern

Error Condition

 When moving from rear to front during cutting, blade sensor 1 does not go OFF after enough time
has elapsed for the blade to move 61 mm.
 When moving from rear to front during cutting, blade sensor 1 does not go OFF after 10 sec. have
elapsed.

Major Cause

 Cutter motor defective

 Blade sensors 1 defective
 Motor/sensor disconnected
 Overload
 Blade is dull and not cutting efficiently

Solution

 Reconnect the connector.

 Replace the cutter motor.
 Replace the blade sensors 1.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Replace the blade.

SC750-67

Error Name

Perfect Binder: Trimmer Limit Sensor Error

Pattern

Error Condition

Trimmer limit sensor turns ON.

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 1.SC Codes

Major Cause

 Trimmer limit sensor defective

 Blade sensors 1, 2 defective
 Sensor disconnected

Solution

 Reconnect the connector.

 Replace the Trimmer limit sensor.
 Replace the blade sensors 1, 2.
 Replace the cutter control board.
 Replace the sensor harness.

SC750-68

Error Name

Perfect Binder: Book Lift Tray HP Sensor Lag Error

Pattern

Error Condition

 During tray lifting, the book tray lift sensor does not go off after 10 sec.
 The book lift sensor does not go off after enough time has elapsed for the tray to move more than
10 mm.

Major Cause

 Book lift tray motor defective

 Book lift tray HP sensor defective
 Motor/sensor disconnected
 Overload

Solution

 Reconnect the connector.

 Replace the book lift tray motor.
 Replace the book lift tray HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.

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1.SC Codes

SC750-69

Error Name

Perfect Binder: Book Lift Tray HP Sensor Late Error

Pattern

Error Condition

While the book lift tray was lowered, the book lift tray HP sensor does not go on after 1.5 sec.

Major Cause

 Book lift tray motor defective

 Book lift tray HP sensor defective
 Motor/sensor disconnected
 Overload
 Book jam
 Bundle dropped

Solution

 Reconnect the connector.

 Replace the book lift tray motor.
 Replace the book lift tray HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC750-70

Error Name

Perfect Binder: Book Lift Tray Motor Rotation Error

Pattern

Error Condition

No encoder lock input is received within 50 ms during operation.

Major Cause

 Book lift tray motor defective

 Book lift tray encoder sensor defective or disconnected
348
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the book lift tray motor.
 Replace the Book lift tray encoder sensor
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC750-71

Error Name

Perfect Binder: Book Output Tray HP Sensor Lag Error

Pattern

Error Condition

 The book output tray HP sensor does not go OFF within 1 sec. after it went ON.
 The book output tray HP sensor does not go OFF after enough time has elapsed for the tray to
move more than 10 mm.

Major Cause

 Book output belt motor defective

 Book output tray HP sensor defective
 Motor/sensor disconnected
 Overload

Solution

 Reconnect the connector.

 Replace the book output belt motor.
 Replace the book output tray HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.

SC750-72

Error Name

Perfect Binder: Book Output Tray HP Sensor Late Error

349
1.SC Codes

Pattern

Error Condition

The book output tray HP sensor does not go ON within 3.5 sec. after it went OFF.

Major Cause

 Book output belt motor defective

 Book output tray HP sensor defective
 Motor/sensor disconnected
 Overload

Solution

 Reconnect the connector.

 Replace the book output belt motor.
 Replace the book output tray HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.

SC750-73

Error Name

Perfect Binder: Blade Cradle HP Sensor Lag Error

Pattern

Error Condition

While the blade is retracting to the home position, the blade cradle sensor does not go OFF after
enough time has elapsed for the blade to move 12 mm.

Major Cause

 Blade cradle motor defective

 Blade cradle sensor defective
 Motor/sensor disconnected
 Overload

Solution

 Reconnect the connector.

 Replace the blade cradle motor.

350
 1.SC Codes

 Replace the blade cradle HP sensor.

 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.

SC750-74

Error Name

Perfect Binder: Blade Cradle HP Sensor Late Error

Pattern

Error Condition

When the bladed is being lowered, the blade cradle HP sensor does not go ON after enough time has
elapsed for the blade to move 21 mm.

Major Cause

 Blade cradle motor defective

 Blade cradle HP sensor defective
 Motor/sensor disconnected
 Overload
 Blade cradle or cutter physically jammed

Solution

 Reconnect the connector.

 Replace the blade cradle motor.
 Replace the blade cradle HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Remove the blade and the edge press plate.

SC750-75

Error Name

Perfect Binder: Book Door Lock Error

Pattern

351
1.SC Codes

Error Condition

The book door sensor is OFF with the book door locked.

Major Cause

 Book door lock solenoid defective

 Book door sensor defective
 Sensor disconnected

Solution

 Reconnect the connector.

 Replace the book door lock solenoid.
 Replace the book door sensor.
 Replace the cutter control board.
 Replace the SOL harness.
 Replace the sensor harness.

SC750-76

Error Name

Perfect Binder: Glue Heater Error

Pattern

Error Condition

The glue heater thermistor detected higher that 200 degrees for more than 1 sec.

Major Cause

 Glue temperature thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.

SC750-77

Error Name

Perfect Binder: Electrical Short in Gluing Unit

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 1.SC Codes

Pattern

Error Condition

A temperature of less than 5 degrees was detected for 1 sec. or more than 10 sec. (after power ON.)
If the thermistor detects less than 100 degrees after measuring temperature at start up, temperature is
checked again after 50 sec.

Major Cause

 Glue temperature thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.

SC750-78

Error Name

Perfect Binder: Glue Heater Startup Error 1

Pattern

Error Condition

Glue temperature thermistor does not detect a temperature of 140 degrees within 200 sec. after it
detected a temperature of over 50 degrees.

Major Cause

 Glue temperature thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.

353
1.SC Codes

SC750-79

Error Name

Perfect Binder: Low Temperature Detection Error

Pattern

Error Condition

After adjustment of the glue temperature, the glue temperature thermistor detected a temperature lower
than 135 degrees for more than 10 sec.

Major Cause

 Glue temperature thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.

SC750-80

Error Name

Perfect Binder: High Temperature Error

Pattern

Error Condition

Thermistor detected abnormal high temperature.

Major Cause

 Glue abnormal temperature thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.

354
 1.SC Codes

SC750-81

Error Name

Perfect Binder: Thermostat Error

Pattern

Error Condition

Abnormal thermostat detection.

Major Cause

 Thermostat defective
 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.

SC750-82

Error Name

Perfect Binder: Glue Level Thermistor Error 1

Pattern

Error Condition

After glue warm-up is completed, the glue level thermistor detected a temperature of over 170 degrees
for more than 10 sec.

Major Cause

 Glue level thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.

355
1.SC Codes

SC750-83

Error Name

Perfect Binder: Glue Level Thermistor Error 2

Pattern

Error Condition

After glue warm-up is completed, the glue level thermistor detected a temperature of less than 100
degrees for more than 10 sec.

Major Cause

 Glue level thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.

SC750-84

Error Name

Perfect Binder: Thermistor Disconnect Error

Pattern

Error Condition

The glue abnormal temperature thermistor detected a temperature of less than 5 degrees for 1 sec., or
more than 10 sec. after power on.
However, if the thermistor detected less than 100 degrees after measuring temperature at start up,
temperature is checked again after 50 sec.

Major Cause

 Glue abnormal temperature thermistor defective

 Glue heater defective
 Slave board defective

356
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.

SC750-85

Error Name

Perfect Binder: Glue Level Thermistor Disconnect Error

Pattern

Error Condition

 The AD value of the glue level thermistor was above 991 LSB for 10 sec.
 Temperature adjustment stops when the glue level sensor detects the temperature to be below 99
degrees for more than 10 sec.
 Other modes detected the error at the start of temperature adjustment. Temperature adjustment
stops and error detection is also stopped.
 There will not be error detection when temperature adjustment is stopped.

Major Cause

 Glue level thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.

SC750-86

Error Name

Perfect Binder: Internal Temperature Thermostat Error

Pattern

Error Condition

The A/D value of the internal temperature thermostat was detected to be above 80 degrees for 1 sec.

357
1.SC Codes

Major Cause

 Internal temperature thermistor defective

 Slave board defective

Solution

 Reconnect the connector.

 Replace the internal temperature thermistor.
 Replace the slave board.
 Replace the thermistor harness.

SC750-87

Error Name

Perfect Binder: Internal Temperature Thermostat Disconnect Error

Pattern

Error Condition

The A/D value of the internal temperature thermostat was detected to be below -20 degrees for 1 sec.

Major Cause

 Internal temperature thermistor defective

 Slave board defective

Solution

 Reconnect the connector.

 Replace the internal temperature thermistor.
 Replace the slave board.
 Replace the thermistor harness.

SC750-88

Error Name

Perfect Binder: Internal Temperature Thermostat Error

Pattern

Error Condition

Temperature was detected to be 10 degrees or more three consecutive times (sampled every sec. for 1
min.).
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 1.SC Codes

Major Cause

 Internal temperature thermistor defective

 Slave board defective

Solution

 Reconnect the connector.

 Replace the internal temperature thermistor.
 Replace the slave board.
 Replace the thermistor harness.

SC750-89

Error Name

Perfect Binder: Glue Heater Startup Error 2

Pattern

Error Condition

The warm-up temperature was above the +-5C target for the glue vat temperature. (Not detected within
100 sec. after machine warm-up.)

Major Cause

 Internal temperature thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the internal temperature thermistor.
 Replace the gluing unit.
 Replace the slave board.
 Replace the thermistor harness.

359
1.SC Codes

SC751
SC751-10

Error Name

Glue Heater Startup Error 3

Pattern

Error Condition

The warm-up temperature was below the +-5C target for the glue vat temperature. (Not detected within
100 sec. after machine warm-up.)

Major Cause

 Internal temperature thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the internal temperature thermistor.
 Replace the gluing unit.
 Replace the slave board.
 Replace the thermistor harness.

SC751-11

Error Name

Perfect Binder: Glue Heater Startup Error 4

Pattern

Error Condition

At the end of temperature adjustment at power on, warm-up did not complete within 500 sec.
The glue vat temperature did not reach the warm-up temperature within 500 sec.

Major Cause

 Glue heater connector loose, damaged, or defective

 Heater defective
 Slave board defective
360
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.

SC751-12

Error Name

Perfect Binder: Ambient Temperature Error

Pattern

Error Condition

Ambient temperature is between 0°C and -20°C (not within the operational range)

Major Cause

 Internal temperature thermistor connector loose, damaged, or defective

 Thermistor defective
 Slave board defective

Solution

 Reconnect the connector.

 Check the room temperature (0°C or higher).
 Replace the internal temperature thermistor.
 Replace the slave board.
 Replace the thermistor harness.

SC751-13

Error Name

Perfect Binder: Glue Low Limit Late Error

Pattern

Error Condition

The level of the glue in the vat was detected below the lower limit for four times.

Major Cause

 Glue clogged, or glue supply defective

 Glue level thermistor connector loose, damaged, or defective
361
1.SC Codes

 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.
 Check the remaining amount of glue pellets.
 Remove the clogged glue.
 Check the gluing unit.

SC751-14

Error Name

Perfect Binder: Glue High Limit Late Error

Pattern

Error Condition

Without glue application, and with the glue level above the lower limit, the glue level thermistor did not
detect the level of the glue at the upper limit, even after 12 glue pellets were supplied.

Major Cause

 Glue clogged, or glue supply defective

 Glue level thermistor connector loose, damaged, or defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.
 Check the remaining amount of glue pellets.
 Remove the clogged glue.
 Check the gluing unit.

SC751-15

Error Name

Perfect Binder: Glue Lowering Level Error

Pattern

D
362
 1.SC Codes

Error Condition

Without glue supply, the level of the glue detected by the glue lever thermistor did not lower from the
upper limit level, even after application of 25.42 g.

Major Cause

 Glue clogged, or glue supply defective

 Glue level thermistor connector loose, damaged, or defective
 Thermistor defective
 Slave board defective
 Glue application defective

Solution

 Reconnect the connector.

 Adjust the amount of glue application.
 Replace the gluing unit.
 Replace the slave board.
 Check the gluing unit.

SC751-16

Error Name

Perfect Binder: Glue Level Thermistor Adjustment Value Error

Pattern

Error Condition

 Temperature detected by glue level thermistor out of range for lower limit (128°C+-14°C)
 Temperature detected by glue level thermistor out of range for upper limit (142°C+-10°C)
 Glue level thermistor adjustment value for low limit is larger than the upper limit
 Difference between the glue level thermistor adjustment values for lower and upper limits is less
than 5°C

Major Cause

 Master control board EEPROM defective

 Glue level thermistor connector loose, damaged, or defective
 Thermistor defective
 Slave board disconnected, defective

Solution

 Reconnect the connector.

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1.SC Codes

 Re-set the value for glue level thermistor.

 Replace the gluing unit.
 Replace the master control board EEPROM
 Replace the slave board.
 Replace the master control board.

SC751-17

Error Name

Perfect Binder: Timing Sensor Adjustment High Value Error

Pattern

Error Condition

The timing sensor A/D input value was lower than 3.0 to 3.5V, and the A/D input value did not go higher
than 3.0 to 3.5V, even after the timing sensor D/A output value went higher than 3.5V.

Major Cause

 Timing sensor connector loose, damaged, or defective

 Sensor defective
 Master control board disconnected, or defective

Solution

 Reconnect the connector.

 Clean the sensor.
 Replace the timing sensor.
 Replace the master control board
 Replace the sensor harness.

SC751-18

Error Name

Perfect Binder: Cover Registration Sensor Adjustment High Value Error

Pattern

Error Condition

The cover registration sensor A/D input value was lower than 3.0 to 3.5V, and the A/D input value did
not go higher than 3.0 to 3.5V, even after the cover registration sensor output value output went higher
than 3.5V.
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 1.SC Codes

Major Cause

 Cover registration sensor connector loose, damaged, or defective

 Sensor defective
 Master control board disconnected, defective

Solution

 Reconnect the connector.

 Clean the sensor.
 Replace the cover registration sensor.
 Replace the master control board
 Replace the sensor harness.

SC751-19

Error Name

Perfect Binder: Cover Horizontal Registration Sensor (S) Adjustment High Value Error

Pattern

Error Condition

The cover horizontal registration sensor (S) A/D input value was lower than 3.2 to 3.54V, and the A/D
input value did not go higher than 3.2 to 3.54V, even after cover registration sensor (S) D/A output value
output went higher than 3.7V.

Major Cause

 Cover horizontal registration sensor (S) connector loose, damaged, or defective

 Sensor defective
 Slave control board defective

Solution

 Reconnect the connector.

 Clean the sensor.
 Replace the cover horizontal registration sensor (S).
 Replace the slave control board.
 Replace the sensor harness.

SC751-20

Error Name

Perfect Binder: Cover Horizontal Registration Sensor (L) Adjustment High Value Error

365
1.SC Codes

Pattern

Error Condition

The cover horizontal registration sensor (L) A/D input value was lower than 3.2 to 3.54V, and the A/D
input value did not go higher than 3.2 to 3.54V, even after cover horizontal registration sensor (L) D/A
output value output went higher than 3.7V.

Major Cause

 Cover horizontal registration sensor (L) connector loose, damaged, or defective

 Sensor defective
 Slave control board defective

Solution

 Reconnect the connector.

 Clean the sensor.
 Replace the cover horizontal registration sensor (L)
 Replace the slave control board.
 Replace the sensor harness.

SC751-21

Error Name

Perfect Binder: Signature Exit Sensor Adjustment High Value Error

Pattern

Error Condition

The signature exit sensor A/D input value was lower than 3.2 to 3.54V, and the A/D input value did not
go higher than 3.2 to 3.54V, even after the cover registration sensor output value output went higher
than 3.7V.

Major Cause

 Signature exit sensor connector loose, damaged, or defective

 Sensor defective
 Slave control board disconnected, defective

Solution

 Reconnect the connector.

 Replace the signature exit sensor.

366
 1.SC Codes

 Replace the slave control board.

 Replace the sensor harness.

SC751-22

Error Name

Perfect Binder: LE Detect Sensor Adjustment High Value Error

Pattern

Error Condition

The leading edge detect sensor A/D input value was lower than 3.2 to 3.54V, and the A/D input value
did not go higher than 3.2 to 3.54V, even after the cover registration sensor A/D output value output
went higher than 3.7V.

Major Cause

 LE detect sensor connector loose, damaged, or defective

 Sensor defective
 Slave control board disconnected, defective

Solution

 Reconnect the connector.

 Replace the LE detect sensor.
 Replace the slave control board.
 Replace the sensor harness.

SC751-23

Error Name

Perfect Binder: Entrance Path Sensor Adjustment High Value Error

Pattern

Error Condition

When the entrance path sensor was adjusted, the sensor A/D input was less than 2.58 V, even after the
sensor D/A output was more than 3.3V.

Major Cause

 Entrance path sensor connector loose, damaged, or defective

 Sensor defective

367
1.SC Codes

 Cutter control board disconnected, defective

Solution

 Reconnect the connector.

 Replace the entrance path sensor.
 Replace the cutter control board.
 Replace the sensor harness.

SC751-24

Error Name

Perfect Binder: Book Registration Sensor Adjustment High Value Error

Pattern

Error Condition

When the book registration sensor was adjusted, the sensor A/D input was less than 2.58 V, even after
the sensor D/A output was more than 3.3V.

Major Cause

 Book registration sensor connector loose, damaged or defective

 Cutter control board disconnected, defective

Solution

 Reconnect the connector.

 Replace the book registration sensor.
 Replace the cutter control board.
 Replace the sensor harness.

SC751-25

Error Name

Perfect Binder: Timing Sensor Adjustment Low Value Error

Pattern

Error Condition

The timing sensor A/D input value was higher than 3.0 to 3.5V, the A/D input value did not enter the
range 3.0 to 3.5V, even after the timing sensor D/A output value was lower than 0.1V.

368
 1.SC Codes

Major Cause

 Timing sensor connector loose, damaged, or defective

 Sensor defective
 Master control board disconnected, defective

Solution

 Reconnect the connector.

 Replace the timing sensor.
 Replace the cutter control board.
 Replace the sensor harness.

SC751-26

Error Name

Perfect Binder: Cover Registration Sensor Adjustment Low Value Error

Pattern

Error Condition

The cover registration sensor A/D input value was higher than 3.0 to 3.5V, the A/D input value did not
enter the range 3.0 to 3.5V, even after the cover registration sensor D/A output value output was
lowered 0.1V.

Major Cause

 Cover registration sensor connector loose, damaged, or defective

 Sensor defective
 Master control board disconnected, defective

Solution

 Reconnect the connector.

 Replace the cover registration sensor.
 Replace the master control board.
 Replace the sensor harness.

SC751-27

Error Name

Perfect Binder: Cover Horizontal Registration Sensor (S) Adjustment Low Value Error

369
1.SC Codes

Pattern

Error Condition

The cover horizontal registration sensor (S) A/D input value was higher than 3.2 to 3.54V, and the A/D
input value did enter the range 3.2 to 3.54V, even though the sensor D/A output value output was
lowered 0.04V.

Major Cause

 Cover horizontal registration sensor (S) connector loose, damaged, or defective

 Sensor defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the cover horizontal registration sensor (S).
 Replace the slave control board.
 Replace the sensor harness.

SC751-28

Error Name

Perfect Binder: Cover Horizontal Registration Sensor (L) Adjustment Low Value Error

Pattern

Error Condition

The cover horizontal registration sensor (L) A/D input value was higher than 3.2 to 3.54V, and the A/D
input value did enter the range 3.2 to 3.54V, even the sensor D/A output value output was lowered
0.04V.

Major Cause

 Cover horizontal registration sensor (L) connector loose, damaged, or defective

 Sensor defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the cover horizontal registration sensor (L).
 Replace the slave control board.

370
 1.SC Codes

 Replace the sensor harness.

SC751-29

Error Name

Perfect Binder: Signature Exit Sensor Adjustment Low Value Error

Pattern

Error Condition

The signature exit sensor A/D input value was higher than 3.2 to 3.54V, the A/D input value did not
enter the range 3.2 to 3.54V, even after the sensor output value output was lowered 0.04V.

Major Cause

 Signature exit sensor connector loose, damaged, or defective

 Sensor defective
 Slave control board disconnected, defective

Solution

 Reconnect the connector.

 Replace the signature exit sensor.
 Replace the slave control board.
 Replace the sensor harness.

SC751-30

Error Name

Perfect Binder: LE Detect Sensor Adjustment Low Value Error

Pattern

Error Condition

The LE detect sensor A/D input value was higher than 3.2 to 3.54V, and the sensor A/D input value did
not enter the range 3.2 to 3.54V, even after the sensor output value was lowered 0.04V.

Major Cause

 LE detect sensor connector loose, damaged, or defective

 Sensor defective
 Slave control board disconnected, defective

371
1.SC Codes

Solution

 Reconnect the connector.

 Replace the LE detect sensor.
 Replace the slave control board.
 Replace the sensor harness.

SC751-31

Error Name

Perfect Binder: Entrance Path Sensor Adjustment Low Value Error

Pattern

Error Condition

When the entrance path sensor was adjusted, the sensor A/D input was higher than 2.58 V, even after
the sensor D/A output was lowered to 0V.

Major Cause

 Entrance path sensor connector loose, damaged, or defective

 Sensor defective
 Cutter control board disconnected, defective

Solution

 Reconnect the connector.

 Replace the entrance path sensor.
 Replace the cutter control board.
 Replace the sensor harness.

SC751-32

Error Name

Perfect Binder: Book Registration Sensor Adjustment Low Value Error

Pattern

Error Condition

When the book registration sensor was adjusted, the sensor A/D input was more than 2.58 V, even after
the sensor D/A output was less than 0V.

372
 1.SC Codes

Major Cause

 Book registration sensor connector loose, damaged, or defective

 Cutter control board disconnected, defective

Solution

 Reconnect the connector.

 Replace the book registration sensor.
 Replace the cutter control board.
 Replace the sensor harness.

SC751-33

Error Name

Perfect Binder: LE Detect Sensor Late Error

Pattern

Error Condition

The LE detect sensor does not detect paper stack even though transport completed signal was sent
from the slave control board.

Major Cause

 LE detect sensor connector loose, damaged, or defective

 Sensor defective

Solution

 Reconnect the connector.

 Replace the signature exit roller motor.
 Replace the LE detect sensor.
 Replace the slave control board.
 Replace the cutter control board
 Replace the motor harness.
 Replace the sensor harness.
 Replace the harness.
 Clear the signature jam.

SC751-34

Error Name

Perfect Binder: Trim Unit Entrance Sensor Late Error

373
1.SC Codes

Pattern

Error Condition

The stack was late arriving because the trim unit entrance sensor did not go ON even after a transport
completed signal was received.

Major Cause

 Trim unit entrance sensor connector loose, damaged, or defective

 Sensor defective

Solution

 Reconnect the connector.

 Replace the signature exit roller motor.
 Replace the entrance path sensor.
 Replace the slave control board.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC751-35

Error Name

Perfect Binder: Book Registration Sensor Late Error

Pattern

Error Condition

 At the start of cutter registration, the book registration sensor did not go ON.
 The stack could not be detected for fore edge cutting.

Major Cause

 Book registration sensor connector loose, damaged, or defective

 Sensor defective

Solution

 Reconnect the connector.

 Replace the book registration sensor.
 Replace the cutter control board.

374
 1.SC Codes

 Replace the sensor harness.

 Clear the signature jam.

SC751-36

Error Name

Perfect Binder: Signature Exit Sensor Lag error

Pattern

Error Condition

When the power was turned on, the cover path was closed and the signature exit sensor detects paper
but the LE detect sensor does not.

Major Cause

 Signature exit sensor connector loose, damaged, or defective

 Sensor defective

Solution

 Reconnect the connector.

 Replace the signature exit sensor.
 Replace the LE detect sensor.
 Replace the slave control board.
 Replace the sensor harness.
 Clear the signature jam.

SC751-37

Error Name

Perfect Binder: Entrance Path Sensor Late Error

Pattern

Error Condition

During automatic exit operation, the entrance path sensor does not detect paper within 6860 ms after
gluing and stack transport started.

Major Cause

 Entrance path sensor connector loose, damaged, or defective

 Sensor defective

375
1.SC Codes

 Stack transport roller defective

Solution

 Reconnect the connector.

 Replace the signature exit roller motor.
 Replace the entrance path sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC751-38

Error Name

Perfect Binder: Main Grip Late Error

Pattern

Error Condition

There was no stack received from the sub grip unit; the main grip signature sensor detected no stack.

Major Cause

 Main grip signature sensor connector loose, damaged, or defective

 Sensor defective

Solution

 Reconnect the connector.

 Replace the signature movement motor.
 Replace the main grip signature sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC751-39

Error Name

Perfect Binder: Trim Unit Entrance Sensor Lag Error

Pattern

D
376
 1.SC Codes

Error Condition

 At the end of initialization at power on, the entrance path sensor went ON.
 At the end of automatic exit, the entrance path sensor went ON.

Major Cause

Trim unit entrance sensor connector, loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the entrance path sensor.
 Replace the cutter control board.
 Replace the sensor harness.
 Clear the signature jam.

SC751-40

Error Name

Perfect Binder: Book Registration Sensor Lag Error

Pattern

Error Condition

Book registration sensor:

 Detected ON at the end of initialization after power on.
 Detected ON at the end of automatic exit operation.
 Detected ON at the end of book binding and automatic exit.
 Could detect no stack at fore edge cutting.
 Detected ON at end of grip operation during book binding.

Major Cause

 Book registration sensor connector loose, damaged, or defective

 Sensor defective at the lift tray

Solution

 Reconnect the connector.

 Replace the book registration sensor.
 Replace the cutter control board.
 Replace the sensor harness.
 Clear the signature jam.

377
1.SC Codes

SC751-41

Error Name

Perfect Binder: Book Arrival Sensor Lag Error

Pattern

Error Condition

Not detected

Major Cause

 Book arrival sensor connector loose, damaged, or defective

 Sensor defective
 Book failed to reach output tray
 Fore edge trim scraps fell into output area

Solution

Nil

SC751-42

Error Name

Perfect Binder: Trimming Jam Error

Pattern

Error Condition

 The edge press plate HP sensor remained OFF after disposing trimmed paper and the trimmings
buffer was moved 19 mm to the right.
 After the trimmings buffer door was opened and closed to check for paper scraps, the machine
detected paper scrap jam 3 times (and issued the alarm after the 2nd detection).
 There are scraps in the trimmings buffer and at the edge press plate

Major Cause

 Edge press plate HP sensor connector loose, damaged, or defective

 Sensor defective

Solution

 Reconnect the connector.

 Replace the trimming buffer motor.

378
 1.SC Codes

 Replace the edge press plate HP sensor.

 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC751-43

Error Name

Perfect Binder: Sub Grip Unit Lag Error

Pattern

Error Condition

When the sub grip unit was checked for the presence of paper, no paper could be detected even after
opening the sub grip unit.

Major Cause

 Paper remains in the sub grip unit.

 Sub grip paper sensor connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the SG motor.
 Replace the sub grip paper sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC751-44

Error Name

Perfect Binder: Main Grip Unit Lag Error

Pattern

Error Condition

Although the cutter retracted, the absence of paper could not be detected.

379
1.SC Codes

Major Cause

 Paper remains in the main grip unit

 Main grip signature sensor loose, damaged, or defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the main grip signature sensor.
 Replace the slave control board.
 Replace the sensor harness.
 Clear the signature jam.
 Replace the signature exit roller motor.
 Replace the motor harness.

SC751-45

Error Name

Perfect Binder: Signature Thickness Sensor Minimum Value Error

Pattern

Error Condition

When the result of the signature thickness detection (A/D value) was adjusted, the minimum value (0
mm) was smaller than the A/D value of -30.

Major Cause

 Signature thickness sensor connector loose, damaged, or defective

 Sensor defective

Solution

 Reconnect the connector.

 Specify the signature thickness again.
 Replace the signature thickness sensor.
 Replace the master control board EEPROM
 Replace the slave control board.
 Replace the master control board.
 Replace the VR harness.

380
 1.SC Codes

SC751-46

Error Name

Perfect Binder: Signature Thickness Sensor Maximum Value Error

Pattern

Error Condition

When the result of the signature thickness detection (A/D value) was adjusted, the maximum value
(25mm) was larger than the A/D value.

Major Cause

Sensor defective

Solution

 Reconnect the connector.

 Specify the signature thickness again.
 Replace the signature thickness sensor.
 Replace the master control board EEPROM
 Replace the slave control board.
 Replace the master control board.
 Replace the VR harness.

SC751-47

Error Name

Perfect Binder: Signature Signature Thickness Sensor Value Unstable Error

Pattern

Error Condition

The signature thickness reading did not change, even after the main grip unit opened and closed.

Major Cause

 Signature thickness sensor connector loose, damaged, or defective

 Sensor defective

Solution

 Reconnect the connector.

 Specify the signature thickness again.

381
1.SC Codes

 Replace the signature thickness sensor.

 Replace the master control board EEPROM
 Replace the slave control board.
 Replace the master control board.
 Replace the VR harness.

SC751-48

Error Name

Perfect Binder: Glue Vat HP Sensor Late Error

Pattern

Error Condition

 The glue vat HP sensor (rear) did not go ON when the glue vat roller motor initialized at power on
and remained on for 4240 ms.
 When the glue vat HP sensor (rear) moved from the HP to the front, the glue vat HP sensor was
already OFF.

Major Cause

 Glue vat roller motor connector loose, damaged, or defective

 Motor defective
 Glue vat HP sensor connector loose, damaged, or defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the glue vat roller motor.
 Replace the glue vat HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-49

Error Name

Perfect Binder: Glue Vat HP Sensor Lag Error

Pattern

382
 1.SC Codes

Error Condition

 The glue vat HP sensor did not go off when the glue vat moved to the front, even though the glue
vat roller motor operated for 285 ms.
 The glue vat HP sensor was already ON when the glue vat moved from the front to the rear.

Major Cause

 Glue vat roller motor connector loose, damaged, or defective

 Motor defective
 Glue vat HP sensor connector loose, damaged, or defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the glue vat roller motor.
 Replace the glue vat HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-50

Error Name

Perfect Binder: Glue Vat Roller Motor Error

Pattern

Error Condition

The glue vat roller rotation sensor could not detect rotation of the glue vat roller motor within 1200 ms of
motor operation.

Major Cause

 Glue vat roller motor connector loose, damaged, or defective

 Motor defective
 Glue vat roller rotation sensor connector loose, damaged, or defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the glue vat roller motor.
 Replace the glue vat roller rotation sensor.

383
1.SC Codes

 Replace the slave control board.

 Replace the motor harness.
 Replace the sensor harness.

SC751-51

Error Name

Perfect Binder: Glue Roller HP Sensor Late Error

Pattern

Error Condition

During glue supply, the glue roller HP sensor did not go ON, even though the glue roller motor was
operating for 1000 ms.

Major Cause

 Glue supply motor connector loose, damaged, or defective

 Motor defective
 Glue pellets jammed
 Glue roller HP sensor connector loose, damaged, or defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the glue supply motor.
 Replace the glue roller HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
 Remove the cause of jam (glue pellets).

SC751-52

Error Name

Perfect Binder: Glue Roller HP Sensor Lag Error

Pattern

Error Condition

During glue supply, the glue roller HP sensor did not go OFF, even though the glue roller motor was
384
 1.SC Codes

operating for 2400 ms.

Major Cause

 Glue supply motor connector loose, damaged, or defective

 Motor defective
 Glue pellets jammed
 Glue roller HP sensor connector loose, damaged, or defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the glue supply motor.
 Replace the glue roller HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
 Remove the cause of jam (glue pellets).

SC751-53

Error Name

Perfect Binder: Spine Fold HP Sensor (L) Late Error

Pattern

Error Condition

 The spine fold HP sensor (left) did not go ON during spine folding, even after the spine fold motor
(left) was operating for 5805 ms (or enough time elapsed for the plate to travel 101.25 mm).
 When the spine fold plate moved from the open to closed position, the spine fold HP sensor (left)
was already OFF.

Major Cause

 Spine fold motor (L) connector loose, damaged, or defective

 Motor defective
 Spine fold HP sensor (L) connector loose, damaged, or defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the spine fold motor (L).

385
1.SC Codes

 Replace the spine fold HP sensor (L).

 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-54

Error Name

Perfect Binder: Spine Fold HP Sensor (L) Lag Error

Pattern

Error Condition

 The spine fold (left) HP sensor did not go OFF when the spine fold plate closed, even while the
spine fold motor (left) was operating for 500 ms.
 When the spine fold plate moved from the close to open position, the spine fold HP sensor (left)
was already ON.

Major Cause

 Spine fold motor (L) connector loose, damaged, or defective

 Motor defective
 Spine fold HP sensor (L) connector loose, damaged, or defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the spine fold motor (L).
 Replace the spine fold HP sensor (L).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-55

Error Name

Perfect Binder: Left Spine Fold Plate Close Error

Pattern

386
 1.SC Codes

Error Condition

 In the operation of the left spine fold plate, the left spine close sensor did not go ON, even after the
left spine fold plate motor was on for 5805 ms, equivalent to the plate moving 101.25 mm.
 When the spine fold plate moved from the closed to open position, the left spine close sensor was
already OFF.

Major Cause

 Spine fold motor (L) connector loose, damaged, or defective

 Motor defective
 Spine close sensor (L) connector loose, damaged, or defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the spine fold motor (L).
 Replace the spine close sensor (L).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-56

Error Name

Perfect Binder: Left Spine Fold Plate Open Error

Pattern

Error Condition

 In the operation of the left spine fold plate, the left spine close sensor did not go OFF, even after
the left spine fold plate motor was on for 500 ms.
 When the spine fold plate moved from the open to closed position, the left spine close sensor was
already ON.

Major Cause

 Spine fold motor (L) connector loose, damaged, or defective

 Motor defective
 Spine close sensor (L) connector loose, damaged, or defective

Solution

 Reconnect the connector.

387
1.SC Codes

 Replace the spine fold motor (L).

 Replace the spine close sensor (L).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-57

Error Name

Perfect Binder: Spine Fold HP Sensor (L) Error

Pattern

Error Condition

The spine fold HP sensor (L) and spine fold close sensor (L) went ON at the same time.

Major Cause

 Spine fold HP sensor (L) connector loose, damaged, or defective

 Sensor defective
 Spine close sensor (L) connector loose, damaged, or defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the spine fold HP sensor (L).
 Replace the spine close sensor (L).
 Replace the slave control board.
 Replace the sensor harness.

SC751-58

Error Name

Perfect Binder: Spine Fold HP Sensor (R) Error

Pattern

Error Condition

 The spine fold HP sensor (right) did not go ON during operation of the right fold plate, even after
the spine fold motor (right) was operating for 3225 ms (or enough time elapsed for the plate to
travel 56.25 mm).
388
 1.SC Codes

 When the spine fold plate moved from the open to closed position, the spine fold HP sensor (right)
was already OFF.

Major Cause

 Spine fold motor (R) connector loose, damaged, or defective

 Motor defective
 Spine fold HP sensor (R) connector loose, damaged, or defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the spine fold motor (R).
 Replace the Spine fold HP sensor (R).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-59

Error Name

Perfect Binder: Spine Fold HP Sensor (R) Lag Error

Pattern

Error Condition

 The spine fold (right) HP sensor did not go OFF when the spine fold plate closed, even while the
spine fold motor (right) was operating for 500 ms.
 When the spine fold plate moved from the closed to open position, the spine fold HP sensor (right)
was already ON.

Major Cause

 Spine fold motor (R) connector loose, damaged, or defective

 Motor defective
 Spine fold HP sensor (R) connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the spine fold motor (R).
 Replace the spine fold HP sensor (R).
 Replace the slave control board.

389
1.SC Codes

 Replace the motor harness.

 Replace the sensor harness.

SC751-60

Error Name

Perfect Binder: Right Spine Fold Plate Close Error

Pattern

Error Condition

 The spine fold press sensor (right) did not go ON when the right fold plate was closing, even after
the spine fold motor (right) was operating for 3225 ms (or enough time elapsed for the plate to
travel 56.25mm).
 When the spine fold plate moved from the closed to open position, the spine fold press sensor
(right) was already OFF.

Major Cause

 Spine fold motor (R) connector loose, damaged, or defective

 Motor defective
 Spine fold press sensor (R) connector loose, damaged, or defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the spine fold motor (R).
 Replace the spine fold press sensor (R).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-61

Error Name

Perfect Binder: Right Spine Fold Plate Open Error

Pattern

Error Condition

 The spine fold press sensor (right) did not go OFF when the spine fold plate closed, even while the
390
 1.SC Codes

spine fold motor (right) was operating for 500 ms.

 When the spine fold plate moved from the open to close position, the spine fold press sensor (right)
was already ON.

Major Cause

 Spine fold motor (R) connector loose, damaged, or defective

 Motor defective
 Spine fold press sensor (R) connector loose, damaged, or defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the spine fold motor (R).
 Replace the spine fold press sensor (R).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-62

Error Name

Perfect Binder: Spine Fold HP Sensor (R) Error

Pattern

Error Condition

The spine fold HP sensor (R) and spine fold press sensor (R) went ON at the same time.

Major Cause

 Spine fold HP sensor (R) connector loose, damaged, or defective

 Sensor defective
 Spine fold press sensor (R) connector loose, damaged, or defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the spine fold HP sensor (R).
 Replace the spine fold press sensor (R).
 Replace the slave control board.
 Replace the sensor harness.

391
1.SC Codes

SC751-63

Error Name

Perfect Binder: Spine Fold Plate Open Position Late Error

Pattern

Error Condition

At the start of spine fold operation, the spine plate open sensor did not go ON, even after the spine
plate motor operated for 900 ms (93.75 mm of feed).

Major Cause

 Spine plate motor connector loose, damaged, or defective

 Motor defective
 Spine open sensor connector loose, damaged, or defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the spine plate motor.
 Replace the spine open sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-64

Error Name

Perfect Binder: Spine Fold Plate Open Position Lag Error

Pattern

Error Condition

At the start of spine fold operation, the spine plate open sensor did not go OFF, even after the spine
plate motor operated for 1350 ms (93.75 mm of feed).

Major Cause

 Spine plate motor connector loose, damaged, or defective

 Motor defective
 Spine open sensor connector loose, damaged, or defective
392
 1.SC Codes

 Sensor defective

Solution

 Reconnect the connector.

 Replace the spine plate motor.
 Replace the spine open sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-65

Error Name

Perfect Binder: Spine Fold Plate Close Position Late Error

Pattern

Error Condition

At the start of spine fold operation, the spine plate close sensor did not go ON, even after the spine
plate motor operated for 2250 ms (93.75 mm of feed).

Major Cause

 Spine plate motor connector loose, damaged, or defective

 Motor defective
 Spine close sensor connector loose, damaged, or defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the spine plate motor.
 Replace the spine close sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-66

Error Name

Perfect Binder: Spine Fold Plate Close Position Lag Error

393
1.SC Codes

Pattern

Error Condition

At the start of spine fold operation, the spine plate close sensor did not go OFF, even after the spine
plate motor operated for 505 ms.

Major Cause

 Spine plate motor connector loose, damaged, or defective

 Motor defective
 Spine close sensor connector loose, damaged, or defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the spine plate motor.
 Replace the spine close sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-67

Error Name

Perfect Binder: Front Door Lock Error

Pattern

Error Condition

The front door lock release sensor did not go off, even though the door was locked.

Major Cause

 Front door lock solenoid defective

 Front door lock release sensor defective

Solution

 Reconnect the connector.

 Replace the front door lock solenoid.
 Replace the front door lock release sensor.
 Replace the master control board.

394
 1.SC Codes

 Replace the SOL harness.

 Replace the sensor harness.

SC751-68

Error Name

Perfect Binder: Front Door Lock Release Error

Pattern

Error Condition

The front door lock release sensor did not go ON, even though the door was unlocked.

Major Cause

 Front door lock solenoid defective

 Front door lock release sensor defective
 Connector loose, broken, defective

Solution

 Reconnect the connector.

 Replace the front door lock solenoid.
 Replace the front door lock release sensor.
 Replace the master control board.
 Replace the SOL harness.
 Replace the sensor harness.

SC751-69

Error Name

Perfect Binder: Front Door Force Open Error

Pattern

Error Condition

The front door was detected open, even though it was locked.

Major Cause

 Front door switch defective

 Front door solenoid defective
 Connector loose, damaged, or defective

395
1.SC Codes

Solution

 Reconnect the connector.

 Replace the front door lock solenoid.
 Replace the front door switch.
 Replace the master control board.
 Replace the SOL harness.
 Replace the SW harness.

SC751-70

Error Name

Perfect Binder: Switchback Flapper HP Sensor Late Error

Pattern

Error Condition

During the switchback flapper lift operation, the switchback flapper HP sensor did not go ON, even
though the switchback flapper motor operated long enough for lifting through an arc of 50 degrees.

Major Cause

 Switchback flapper HP sensor defective

 Switchback flapper motor defective

Solution

 Replace the switchback flapper motor.

 Replace the switchback flapper HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
 Reconnect the connector.

SC751-71

Error Name

Perfect Binder: Switchback Flapper HP Sensor Lag Error

Pattern

396
 1.SC Codes

Error Condition

During the switchback flapper lowering, the switchback flapper HP sensor did not go OFF, even though
the switchback flapper motor operated long enough for lowering through an arc of 150 degrees.

Major Cause

 Switchback flapper HP sensor defective

 Switchback flapper motor defective
 Connector loose, broken, defective

Solution

 Replace the switchback flapper motor.

 Replace the switchback flapper HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
 Reconnect the connector.

SC751-72

Error Name

Perfect Binder: TE Press Lever HP Sensor Late Error

Pattern

Error Condition

When the trailing edge press lever was released, the TE press lever HP sensor did not go ON, even
though the TE press lever motor operated long enough to move the lever through and arc of 30
degrees.

Major Cause

 TE press lever sensor defective

 TE press lever motor defective
 Connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the TE press lever motor.
 Replace the TE press lever HP sensor.
 Replace the master control board.
 Replace the motor harness.

397
1.SC Codes

 Replace the sensor harness.

SC751-73

Error Name

Perfect Binder: TE Press Lever HP Sensor Lag Error

Pattern

Error Condition

When the trailing edge press lever was released, the TE press lever HP sensor did not go OFF, even
though the TE press lever motor operated long enough to move the lever through and arc of 20
degrees.

Major Cause

 TE press lever sensor defective

 TE press lever motor defective

Solution

 Reconnect the connector.

 Replace the TE press lever motor.
 Replace the TE press lever HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-74

Error Name

Perfect Binder: Jog Fence Front HP Sensor Late Error

Pattern

Error Condition

The front jog fence HP sensor did not go ON, even though the jog fence motor operated long enough
for 60 mm of feed.

Major Cause

 Jog fence front HP sensor defective

 Jog fence front motor defective

398
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the jog fence front motor.
 Replace the jog fence front HP sensor
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-75

Error Name

Perfect Binder: Jog Fence Front HP Sensor Lag Error

Pattern

Error Condition

While small-size paper was being jogged, the jog fence front HP sensor did not go OFF after the front
jog fence motor operated long enough for 40 mm of feed.

Major Cause

 Jog fence front HP sensor defective

 Jog fence front motor defective
 Connector loose, broken, defective

Solution

 Reconnect the connector.

 Replace the jog fence front motor.
 Replace the jog fence front HP sensor
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-76

Error Name

Perfect Binder: Jog Fence Large HP Sensor Late Error

Pattern

399
1.SC Codes

Error Condition

While large-size paper was being jogged, the front jog fence large HP sensor did not go ON, even
though the jog fence front motor operated long enough for 70mm of feed.

Major Cause

 Jog fence front large HP sensor defective

 Front jog fence motor defective

Solution

 Reconnect the connector.

 Replace the jog fence front motor.
 Replace the Jog fence front large HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-77

Error Name

Perfect Binder: Jog Fence Large HP Sensor Lag Error

Pattern

Error Condition

While large-size paper was being jogged, the jog fence front large HP sensor did not go OFF after the
front jog fence motor operated long enough for 20 mm of feed.

Major Cause

 Jog fence front large HP sensor defective

 Jog fence front motor defective
 Connector loose, broken, defective

Solution

 Reconnect the connector.

 Replace the jog fence front motor.
 Replace the Jog fence front large HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

400
 1.SC Codes

SC751-78

Error Name

Perfect Binder: Jog Fence Right HP Sensor Late Error

Pattern

Error Condition

While jogging small-size paper, the right jog fence HP sensor did not go ON, even though the jog fence
motor operated long enough for 60 mm of feed.

Major Cause

 Jog fence right HP sensor defective

 Jog fence right motor defective

Solution

 Reconnect the connector.

 Replace the jog fence right motor.
 Replace the jog fence right HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-79

Error Name

Perfect Binder: Jog Fence Right HP Sensor Lag Error

Pattern

Error Condition

While small-size paper was being jogged, the jog fence right HP sensor did not go OFF after the right
jog fence motor operated long enough for 40 mm of feed.

Major Cause

 Jog fence right HP sensor defective

 Jog fence right motor defective
 Connector loose, damaged, or defective

401
1.SC Codes

Solution

 Reconnect the connector.

 Replace the jog fence right motor.
 Replace the jog fence right HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-80

Error Name

Perfect Binder: Jog Fence Right Large HP Sensor Late Error

Pattern

Error Condition

While large-size paper was being jogged, the right jog fence large HP sensor did not go ON, even
though the jog fence front motor operated long enough for 70mm of feed.

Major Cause

 Jog fence right large HP sensor defective

 Jog fence right motor defective

Solution

 Reconnect the connector.

 Replace the jog fence right motor.
 Replace the jog fence right large HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-81

Error Name

Perfect Binder: Jog Fence Right Large HP Sensor Lag Error

Pattern

402
 1.SC Codes

Error Condition

While large-size paper was being jogged, the jog fence right large HP sensor did not go OFF after the
right jog fence motor operated long enough for 20 mm of feed.

Major Cause

 Jog fence right large HP sensor defective

 Jog fence right motor defective
 Connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the jog fence right motor.
 Replace the jog fence right large HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-82

Error Name

Perfect Binder: Switchback Roller HP Sensor Late Error

Pattern

Error Condition

During the switchback roller lift operation, the switchback roller HP sensor did not go ON, even though
the switchback roller lift motor operated long enough for lifting through an arc of 40 degrees.

Major Cause

 Switchback roller HP sensor defective

 Switchback lift motor defective

Solution

 Reconnect the connector.

 Replace the switchback lift motor.
 Replace the switchback roller HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

403
1.SC Codes

SC751-83

Error Name

Perfect Binder: Switchback Roller HP Sensor Lag Error

Pattern

Error Condition

During the switchback roller lowering, the switchback roller HP sensor did not go OFF, even though the
switchback roller lift motor operated long enough for lowering through an arc of 20 degrees.

Major Cause

 Switchback roller HP sensor defective

 Switchback roller lift motor defective
 Connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the switchback lift motor.
 Replace the switchback roller HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-84

Error Name

Perfect Binder: Stacking Tray Lower Limit Late Error

Pattern

Error Condition

When the stacking tray was lowered, the tray lower limit sensor did not go ON after the stacking tray lift
motor had operated long enough for 90 mm of lift.

Major Cause

 Tray lower limit sensor defective

 Stacking tray lift motor defective

404
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the tray lower limit sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-85

Error Name

Perfect Binder: Stacking Tray Lower Limit Lag Error

Pattern

Error Condition

When the stacking tray was raised, the tray lower limit sensor did not go OFF after the stacking tray lift
motor had operated long enough for 30mm of lift.

Major Cause

 Tray lower limit sensor defective

 Stacking tray lift motor defective
 Harness connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the tray lower limit sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-86

Error Name

Perfect Binder: Paper Detect Sensor (Front) Detection Error

Pattern

405
1.SC Codes

Error Condition

When the stacking tray was raised, the paper detect sensor (front) did not go ON, even after the
stacking tray overflow sensor went ON and the stacking tray lift motor had operated for 40 mm of lift.

Major Cause

 Paper detect sensor (front) defective

 Stacking tray lift motor defective

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the paper detect sensor (front).
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-87

Error Name

Perfect Binder: Paper Detect Sensor (Front) No Paper Detection Error

Pattern

Error Condition

When the stacking tray was lowered, the tray lower limit sensor did not go OFF after the stacking tray
lift motor had operated long enough for 10mm of lowering.

Major Cause

 Paper detect sensor (front) defective

 Stacking tray lift motor defective
 Harness connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the paper detect sensor (front).
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

406
 1.SC Codes

SC751-88

Error Name

Perfect Binder: Paper Detect Sensor (Rear) Paper Detection Error

Pattern

Error Condition

When the stacking tray was raised, the paper detect sensor (rear) did not go ON, even after the
stacking tray overflow sensor went ON and the stacking tray lift motor had operated for 40 mm of lift.

Major Cause

 Paper detect sensor (rear) defective

 Stacking tray lift motor defective

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the paper detect sensor (rear).
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC751-89

Error Name

Perfect Binder: Paper Detect Sensor (Rear) No Paper Detection Error

Pattern

Error Condition

When the stacking tray was lowered, the paper detect sensor (rear) did not go OFF after the stacking
tray lift motor had operated long enough for 10mm of lowering.

Major Cause

 Paper detect sensor (rear) defective

 Stacking tray lift motor defective
 Harness connector loose, damaged, or defective

407
1.SC Codes

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the paper detect sensor (rear).
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

408
 1.SC Codes

SC752
SC752-10

Error Name

Perfect Binder: Stack Overflow Sensor Detection Late Error

Pattern

Error Condition

When the stacking tray was raised, the stack overflow sensor did not go ON after the stacking tray lift
motor had operated long enough for 70mm lowering.

Major Cause

 Stack overflow sensor defective

 Stacking tray lift motor defective

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the stack overflow sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-11

Error Name

Perfect Binder: Stacking Tray Low Limit Sensor Error 1

Pattern

Error Condition

The stacking tray low limit sensor and the stack overflow sensor went ON at the same time.

Major Cause

 Tray lower limit sensor defective

 Stack overflow sensor defective
 Harness connector loose, damaged, or defective

409
1.SC Codes

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the stack overflow sensor.
 Replace the master control board.
 Replace the sensor harness.

SC752-12

Error Name

Perfect Binder: Stack Overflow Sensor Detection Position Late Error

Pattern

Error Condition

When the tray was lowered to allow removal of the booklets, the stack overflow sensor did not go OFF,
even after the stacking tray lift motor had operated long enough for 40mm of lift.

Major Cause

 Stack overflow sensor defective

 Stacking tray lift motor defective
 Harness connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the stack overflow sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-13

Error Name

Perfect Binder: Stacking Tray Low Limit Sensor Error 2

Pattern

410
 1.SC Codes

Error Condition

When the stacking tray was lifted, the stack overflow sensor did not go OFF, even though the either (or
both) the paper detect sensor (front) or the paper detect sensor (rear) were on while the stacking tray
empty sensor was OFF.

Major Cause

 Tray empty sensor defective

 Paper detect sensors (front, rear, or both) defective
 Stack overflow sensor defective
 Tray lift motor defective
 Harness connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the tray empty sensor.
 Replace the paper detect sensors (front).
 Replace the paper detect sensors (rear).
 Replace the stack overflow sensor.
 Replace the master control board.
 Replace the sensor harness.

SC752-14

Error Name

Perfect Binder: Stack Tray HP Sensor Late Error

Pattern

Error Condition

When the tray moved to the home position, the HP sensor did not go ON after enough time for 70mm of
movement had elapsed.

Major Cause

 Stack tray HP sensor defective

 Stacking tray lift motor defective

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the stack tray HP sensor.

411
1.SC Codes

 Replace the master control board.

 Replace the motor harness.
 Replace the sensor harness.

SC752-15

Error Name

Perfect Binder: Stack Tray HP Sensor Lag Error

Pattern

Error Condition

When the tray moved from the home position, the HP sensor did not go OFF after enough time for 10
mm of movement had elapsed.

Major Cause

 Stack tray HP sensor defective

 Stacking tray motor defective

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the stack tray HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-16

Error Name

Perfect Binder: Stack Weight Move HP Sensor Late Error

Pattern

Error Condition

When the tray moved to the home position, the stack weight move HP sensor did not go ON after
enough time for 70mm of movement had elapsed.

Major Cause

 Stack weight HP sensor defective

412
 1.SC Codes

 Stack weight motor defective

Solution

 Reconnect the connector.

 Replace the stack weight motor.
 Replace the stack weight HP sensor defective.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-17

Error Name

Perfect Binder: SStack Weight HP Sensor Lag Error

Pattern

Error Condition

During movement away from the HP sensor, the HP sensor did not go OFF after enough time for 10
mm of movement had elapsed.

Major Cause

 Stack weight HP sensor defective

 Stack weight motor defective

Solution

 Reconnect the connector.

 Replace the stack weight motor.
 Replace the stack weight HP sensor defective.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-18

Error Name

Perfect Binder: Cover Guide HP Sensor (Left) Late Error

Pattern

413
1.SC Codes

Error Condition

During movement toward the HP sensor of the left cover path, the cover guide HP sensor (left) did not
go ON after the cover guide motor (left) had operated long enough for 3000 ms of movement.

Major Cause

 Cover guide (left) HP sensor defective

 Cover guide motor (left) defective

Solution

 Reconnect the connector.

 Replace the cover guide motor (left).
 Replace the cover guide (left) HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-19

Error Name

Perfect Binder: Cover Guide HP Sensor (Left) Error

Pattern

Error Condition

The cover guide HP sensor (left) and cover guide (left) open sensor went ON at the same time.

Major Cause

 Cover guide HP sensor (L) defective

 Cover guide open sensor (left)
 Harness connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the cover guide HP sensor (L).
 Replace the cover guide open sensor (left).
 Replace the master control board.
 Replace the sensor harness.

414
 1.SC Codes

SC752-20

Error Name

Perfect Binder: Left Cover Guide Release Position Late Error

Pattern

Error Condition

During movement toward the left cover guide open position, the cover guide open sensor (left) did not
go ON after the cover guide motor (left) had operated long enough for 3000 ms of movement.

Major Cause

 Cover guide (left) open sensor defective

 Cover guide motor (left) defective

Solution

 Reconnect the connector.

 Replace the cover guide motor (left).
 Replace the Cover guide (left) open sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-21

Error Name

Perfect Binder: Cover Guide (Right) HP Sensor Late Error

Pattern

Error Condition

During movement toward the HP sensor of the right cover path, the cover guide HP sensor (right) did
not go ON after the cover guide motor (right) had operated long enough for 3000 ms of movement.

Major Cause

 Cover guide (right) HP sensor defective

 Cover guide motor (right) defective

Solution

 Reconnect the connector.

415
1.SC Codes

 Replace the cover guide motor (right).

 Replace the cover guide (right) HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-22

Error Name

Perfect Binder: Cover Guide (Right) Sensor Error

Pattern

Error Condition

The cover guide HP sensor (right) and cover guide (right) open sensor went ON at the same time.

Major Cause

 Cover guide HP sensor (R) defective

 Cover guide open sensor (right)
 Harness connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the cover guide (right) HP sensor.
 Replace the cover guide open sensor (right).
 Replace the master control board.
 Replace the sensor harness.

SC752-23

Error Name

Perfect Binder: Right Cover Guide Release Position Late Error

Pattern

Error Condition

During movement toward the right cover guide open position, the cover guide open sensor (right) did
not go ON after the cover guide motor (right) had operated long enough for 3000 ms of movement.

416
 1.SC Codes

Major Cause

 Cover guide (right) HP sensor defective

 Cover guide motor (right) defective

Solution

 Reconnect the connector.

 Replace the cover guide motor (right).
 Replace the cover guide open sensor (right).
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-24

Error Name

Perfect Binder: Registration Unit HP Late Error

Pattern

Error Condition

When the cover registration unit moved toward the home position, the cover horizontal registration
sensor did not go ON, even after the cover horizontal registration motor had operated for 975 ms.

Major Cause

 Cover horizontal registration motor defective

 Cover registration HP sensor defective

Solution

 Reconnect the connector.

 Replace the cover horizontal registration motor.
 Replace the cover registration HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-25

Error Name

Perfect Binder: Registration HP sensor lag error

417
1.SC Codes

Pattern

Error Condition

During operation of the cover registration unit , the cover horizontal registration HP sensor did not go
OFF, even after the cover horizontal registration motor had operated for 975 ms.

Major Cause

 Cover horizontal registration motor defective

 Registration HP sensor defective
 Harness connector loose, broken, defective

Solution

 Reconnect the connector.

 Replace the cover horizontal registration motor.
 Replace the registration HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-26

Error Name

Perfect Binder: Sub Grip HP Sensor Late Error

Pattern

Error Condition

During the sub grip lift operation, the sub grip upper HP sensor did not go ON, even though the sub grip
lift motor had operated for 4110 ms.

Major Cause

 Sub grip lift motor defective

 Sub grip upper HP sensor defective

Solution

 Reconnect the connector.

 Replace the sub grip lift motor.
 Replace the sub grip upper HP sensor.
 Replace the slave control board.

418
 1.SC Codes

 Replace the motor harness.

 Replace the sensor harness.

SC752-27

Error Name

Perfect Binder: Sub Grip HP Sensor Lag Error

Pattern

Error Condition

During sub grip lowering, the sub grip lower HP sensor did not go OFF, even though the sub grip lift
motor had operated for 240 ms.

Major Cause

 Sub grip lift motor defective

 Sub grip lower HP sensor defective
 Harness connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the sub grip lift motor.
 Replace the sub grip upper HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-28

Error Name

Perfect Binder: Sub Grip Size HP Sensor Late Error

Pattern

Error Condition

 When the sub grip unit opened horizontally, the size move HP sensor did not go ON, even after the
size move motor had operated for 725 ms, or operated long enough for 108.75 mm of movement.
 After the sub grip unit moved to the horizontal release position, the sub grip size HP sensor was
already OFF.

419
1.SC Codes

Major Cause

 Sub grip size motor defective

 Sub grip size HP sensor defective

Solution

 Reconnect the connector.

 Replace the sub grip size motor.
 Replace the sub grip size HP sensor defective.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-29

Error Name

Perfect Binder: Sub Grip Size HP Sensor Lag Error

Pattern

Error Condition

 When the sub grip unit closed horizontally, the size move HP sensor did not go OFF, even after the
size move motor had operated for 500 ms, or operated long enough for 108.75 mm of movement.
 After the sub grip unit moved from the horizontal close position to the open position, the size shift
HP sensor was already ON.

Major Cause

 Sub grip size motor defective

 Sub grip size HP sensor defective
 Harness connector, loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the sub grip size motor.
 Replace the sub grip size HP sensor defective.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

420
 1.SC Codes

SC752-30

Error Name

Perfect Binder: Sub Grip Open Position Late Error

Pattern

Error Condition

At the start of the sub grip open operation, the SG open sensor did not go ON, even after the SG motor
had operated for 1500 ms.

Major Cause

 SG motor drive board defective

 SG open sensor defective

Solution

 Replace the SG motor.

 Replace the SG open sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
 Reconnect the connector.

SC752-31

Error Name

Perfect Binder: Sub Grip Open Position Lag Error

Pattern

Error Condition

At the start of the sub grip close operation, the SG open sensor did not go OFF, even after the SG
motor had operated for 500 ms.

Major Cause

 SG motor defective
 SG open sensor defective
 Harness connector loose, damaged, or defective

421
1.SC Codes

Solution

 Replace the SG motor.

 Replace the SG open sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
 Reconnect the connector.

SC752-32

Error Name

Perfect Binder: Sub Grip Close Position Late Error

Pattern

Error Condition

At the start of the sub grip close operation, the SG close sensor did not go ON, even after the SG motor
had operated for 1500 ms.

Major Cause

 SG motor defective
 SG close sensor defective

Solution

 Reconnect the connector.

 Replace the SG motor.
 Replace the SG close sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-33

Error Name

Perfect Binder: Sub Grip Close Position Lag Error

Pattern

422
 1.SC Codes

Error Condition

At the start of the sub grip open operation, the SG close sensor did not go OFF, even after the SG
motor had operated for 500 ms.

Major Cause

 SG motor defective
 SG close sensor defective
 Harness connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the SG motor.
 Replace the SG close sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-34

Error Name

Perfect Binder: Sub Grip Sensor Error

Pattern

Error Condition

The SG open sensor and SG close sensor went ON at the same time.

Major Cause

 SG open sensor defective

 SG close sensor defective
 Harness connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the SG open sensor.
 Replace the SG close sensor.
 Replace the slave control board.
 Replace the sensor harness.

423
1.SC Codes

SC752-35

Error Name

Perfect Binder: Sub Grip HP Late Error

Pattern

Error Condition

While moving to the sub grip home position, the sub grip HP sensor did not go ON, even though the
sub grip motor had operated for 3000 ms.

Major Cause

 Sub grip motor defective

 Sub grip HP sensor defective

Solution

 Reconnect the connector.

 Replace the signature movement motor.
 Replace the signature movement HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-36

Error Name

Perfect Binder: Sub Grip HP Position Lag Error

Pattern

Error Condition

While passing the signature, the sub grip HP sensor did not go OFF, even though the sub grip motor
had operated for 500 ms.

Major Cause

 Sub grip motor defective

 Sub grip HP sensor defective
 Connector harness loose, damaged, or defective

424
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the signature movement motor.
 Replace the signature movement HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-37

Error Name

Perfect Binder: Signature Move Main Grip Position Late Error

Pattern

Error Condition

While sub grip was passing the signature, the signature move MG position sensor did not go ON, even
though the signature move motor had operated for 3000 ms.
At the timing of the movement of the signature from sub grip to main grip, the signature was still gripped
by the main grip at the rotation HP sensor.

Major Cause

 Signature movement motor defective

 Signature MG position sensor defective

Solution

 Reconnect the connector.

 Replace the signature movement motor.
 Replace the signature MG position sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-38

Error Name

Perfect Binder: Signature Move Main Grip Position Lag Error

Pattern

425
1.SC Codes

Error Condition

While moving to the sub grip home position, the signature MG position sensor did not go OFF, even
though the signature move motor had operated for 500 ms.

Major Cause

 Signature move motor defective

 Signature MG position HP sensor defective
 Connector harness loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the signature move motor.
 Replace the signature MG position HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-39

Error Name

Perfect Binder: Main Grip Rotate Enable Position Sensor Late Error

Pattern

Error Condition

While moving to the sub grip home position, the MG rotate enable sensor did not go ON, even though
the signature move motor had operated for 2475 ms.

Major Cause

 Signature move motor defective

 MG rotate enable sensor defective

Solution

 Reconnect the connector.

 Replace the signature move motor.
 Replace the MG rotate enable sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

426
 1.SC Codes

SC752-40

Error Name

Perfect Binder: Main Grip Rotate Enable Position Sensor Lag Error

Pattern

Error Condition

While passing the signature, the MG rotate enable sensor did not go OFF, even though the signature
move motor had operated for 1450 ms.

Major Cause

 Signature move motor defective

 MG rotate enable sensor defective
 Connector harness loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the signature move motor.
 Replace the MG rotate enable sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-41

Error Name

Perfect Binder: Signature Move HP Sensor Error

Pattern

Error Condition

The signature move HP sensor and signature move MG position sensor went on at the same time.

Major Cause

 Signature move HP sensor defective

 Signature MG position HP sensor defective
 Connector harness loose, damaged, or defective

427
1.SC Codes

Solution

 Reconnect the connector.

 Replace the signature move HP sensor.
 Replace the signature MG position HP sensor.
 Replace the slave control board.
 Replace the sensor harness.

SC752-42

Error Name

Perfect Binder: Main Grip HP Sensor Late Error

Pattern

Error Condition

 During main grip lift, the MG HP sensor did not go ON, even though the main grip lift motor had
operated for 6185 ms.
 MG HP sensor did not go OFF when the main grip moved from up position to down position.

Major Cause

 MG lift motor defective

 MG HP sensor defective

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the MG HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-43

Error Name

Perfect Binder: Main Grip HP Sensor Lag Error

Pattern

428
 1.SC Codes

Error Condition

 During main grip lowering, the MG HP sensor did not go OFF, even though the main grip lift motor
had operated for 1455 ms.
 MG HP sensor did not go ON when the main grip moved from down position to up position.

Major Cause

 MG lift motor defective

 MG HP sensor defective
 Connector harness loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the MG HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-44

Error Name

Perfect Binder: Main Grip Press Sensor (S) Position Late Error

Pattern

Error Condition

When lifting from main grip signature registration position, MG press sensor did not go ON, even
though the MG lift motor had operated for 95 ms.

Major Cause

 MG lift motor defective

 MG press sensor defective

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the MG press sensor(S).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

429
1.SC Codes

SC752-45

Error Name

Perfect Binder: Main Grip Press Sensor (S) Position Lag Error

Pattern

Error Condition

When lowering to main grip signature registration position, MG press sensor (S) did not go OFF, even
though the MG lift motor had operated for 5640 ms.

Major Cause

 MG lift motor defective

 MG press sensor (S) defective
 Connector harness loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the MG press sensor (S).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-46

Error Name

Perfect Binder: Main Grip Press Sensor (L) Position Late Error

Pattern

Error Condition

When lowering cover in main grip to press position, MG press sensor (L) did not go ON, even though
the MG lift motor had operated for 6185 ms.

Major Cause

 MG lift motor defective

 MG press sensor (L) defective

430
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the MG press sensor (L).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-47

Error Name

Perfect Binder: Main Grip Press Sensor (L) Position Lag Error

Pattern

Error Condition

When raising cover in main grip from press position, MG press sensor (L) did not go OFF, even though
the MG lift motor had operated for 95 ms.

Major Cause

 MG lift motor defective

 MG press sensor (L) defective
 Connector harness loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the MG press sensor (L).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-48

Error Name

Perfect Binder: Signature Exit Sensor Late Error

Pattern

431
1.SC Codes

Error Condition

When signature was passed from main grip to signature exit roller, signature exit sensor did not go ON
after MG lift motor moved to signature turnover position.

Major Cause

 MG lift motor defective

 Signature exit sensor defective
 Signature out of position, or snagged on main grip

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the signature exit sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC752-49

Error Name

Perfect Binder: Main Grip HP Sensor (L) Late Error

Pattern

Error Condition

During main grip lift, the MG HP sensor (L) did not go ON, even though the main grip lift motor had
operated for 6185 ms.

Major Cause

 MG lift motor defective

 MG HP sensor (L) defective

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the MG HP sensor (L).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

432
 1.SC Codes

SC752-50

Error Name

Perfect Binder: Main Grip HP Sensor (L) Lag Error

Pattern

Error Condition

During main grip lowering, the MG HP sensor (L) did not go OFF, even though the main grip lift motor
had operated for 1455 ms.

Major Cause

 MG lift motor defective

 MG HP sensor (L) defective
 Connector harness loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the MG HP sensor (L).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-51

Error Name

Perfect Binder: Main Grip Rotate HP Sensor Late Error

Pattern

Error Condition

 When rotating signature to main grip turnover position, MG rotate HP sensor did not go ON, even
though the MG rotate motor had operated for 2250 ms.
 There is paper present at some location other than the sub grip HP sensor, and no paper at the
MG rotate HP sensor of the main grip.

Major Cause

 MG rotate motor defective

 MG rotate HP sensor defective
433
1.SC Codes

Solution

 Reconnect the connector.

 Replace the MG rotate motor.
 Replace the MG rotate HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-52

Error Name

Perfect Binder: Main Grip Rotate HP Sensor Lag Error

Pattern

Error Condition

When rotating signature to main grip binding position, the MG rotate HP sensor did not go OFF, even
though the MG rotate motor had operated for 500 ms.

Major Cause

 MG rotate motor defective

 MG rotate HP sensor defective
 Connector harness loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the MG rotate motor.
 Replace the MG rotate HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-53

Error Name

Main Grip Rotate-to-Binding Position Late Error

Pattern

434
 1.SC Codes

Error Condition

When rotating signature to main grip binding position, the MG rotate-to-binding position sensor did not
go ON, even though the MG rotate motor had operated for 2250 ms.

Major Cause

 MG rotate motor defective

 MG rotate-to-binding position sensor defective

Solution

 Reconnect the connector.

 Replace the MG rotate motor.
 Replace the MG rotate-to-binding position sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-54

Error Name

Main Grip Rotate-to-Binding Position Lag Error

Pattern

Error Condition

When rotating signature to main grip turnover position, MG rotate-to-binding position sensor did not go
OFF, even though the MG rotate motor had operated for 500 ms.

Major Cause

 MG rotate motor defective

 MG rotate-to-binding position sensor defective
 Connector harness loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the MG rotate motor.
 Replace the MG rotate-to-binding position sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

435
1.SC Codes

SC752-55

Error Name

Perfect Binder: Main Grip Rotate Sensor Error

Pattern

Error Condition

The MG rotate HP sensor and MG rotate-to-binding position sensor went on at the same time.

Major Cause

 MG rotate HP sensor defective

 MG rotate-to-binding position sensor defective
 Connector harness loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the MG rotate-to-binding position sensor.
 Replace the slave control board.
 Replace the sensor harness.

SC752-56

Error Name

Perfect Binder: Main Grip Open Sensor (R) Late Error

Pattern

Error Condition

At the start of the main grip open operation, the MG open sensor (R) did not go ON, even after the MG
motor (R) had operated for 3000 ms.

Major Cause

 Main grip motor (R) defective

 MG open sensor (R) defective

Solution

 Reconnect the connector.

 Replace the main grip motor (R).
 Replace the MG open sensor (R).

436
 1.SC Codes

 Replace the slave control board.

 Replace the motor harness.
 Replace the sensor harness.

SC752-57

Error Name

Perfect Binder: Main Grip Open Sensor (R) Lag Error

Pattern

Error Condition

At the start of the main grip close operation, the MG open sensor (R) did not go OFF, even after the MG
motor (R) had operated for 500 ms.

Major Cause

 Main grip motor (R) defective

 Main grip open sensor (R) defective
 Connector or harness loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the main grip motor (R).
 Replace the MG open sensor (R).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-58

Error Name

Perfect Binder: Main Grip Close Sensor (R) Late Error

Pattern

Error Condition

At the start of the main grip close operation, the MG close sensor (R) did not go ON, even after the MG
motor (R) had operated for 3000 ms.

437
1.SC Codes

Major Cause

 Main grip motor (R) defective

 MG close sensor (R) defective

Solution

 Reconnect the connector.

 Replace the main grip motor (R).
 Replace the MG close sensor (R).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-59

Error Name

Perfect Binder: Main Grip Close Sensor (R) Lag Error

Pattern

Error Condition

At the start of the main grip close operation, the MG close sensor (R) did not go OFF, even after the MG
motor (R) had operated for 500 ms.

Major Cause

 Main grip motor (R) defective

 Main grip close sensor (R) defective
 Connector or harness loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the main grip motor (R).
 Replace the MG close sensor (R).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-60

Error Name

Perfect Binder: Main Grip Motor (R) Rotation Error

438
 1.SC Codes

Pattern

Error Condition

At the start of the main grip open operation, the MG encoder sensor (R) was not detected on/off, even
after the MG motor (R) had operated for 200 ms.

Major Cause

 Main grip motor (R) defective

 Main grip encoder sensor (R) defective
 Connector or harness loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the main grip motor (R).
 Replace the main grip encoder sensor (R).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-61

Error Name

Perfect Binder: Main Grip (R) Sensor Error

Pattern

Error Condition

The MG open sensor (R) and MG close sensor (R) went ON at the same time.

Major Cause

 Main open sensor (R) defective

 Main grip close sensor (R) defective
 Connector or harness loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the MG open sensor (R).
 Replace the main grip encoder sensor (R).
 Replace the slave control board.

439
1.SC Codes

 Replace the sensor harness.

SC752-62

Error Name

Perfect Binder: Main Grip Open Sensor (F) Late Error

Pattern

Error Condition

At the start of the main grip open operation, the MG open sensor (F) did not go ON, even after the MG
motor (R) had operated for 3000 ms.

Major Cause

 Main grip motor (F) defective

 MG open sensor (F) defective

Solution

 Reconnect the connector.

 Replace the main grip motor (F).
 Replace the MG open sensor (F).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-63

Error Name

Perfect Binder: Main Grip Open Sensor (F) Lag Error

Pattern

Error Condition

At the start of the main grip close operation, the MG open sensor (F) did not go OFF, even after the MG
motor (F) had operated for 500 ms.

Major Cause

 MG motor (F) defective

 MG open sensor (F) defective
 Connector or harness loose, damaged, or defective

440
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the main grip motor (F).
 Replace the MG open sensor (F).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-64

Error Name

Perfect Binder: Main Grip Close Sensor (F) Late Error

Pattern

Error Condition

At the start of the main grip open operation, the MG close sensor (F) did not go ON, even after the MG
motor (F) had operated for 3000 ms.

Major Cause

 MG motor (F) defective

 MG close sensor (F) defective

Solution

 Reconnect the connector.

 Replace the MG motor (F).
 Replace the MG close sensor (F).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-65

Error Name

Perfect Binder: Main Grip Close Sensor (F) Lag Error

Pattern

441
1.SC Codes

Error Condition

At the start of the main grip open operation, the MG close sensor (F) did not go OFF, even after the MG
motor (F) had operated for 500 ms.

Major Cause

 MG motor (F) defective

 MG close sensor (F) defective
 Connector or harness loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the MG motor (F).
 Replace the MG close sensor (F).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-66

Error Name

Perfect Binder: Main Grip Motor (F) Rotation Error

Pattern

Error Condition

At the start of the main grip open/close operation, the MG encoder sensor (F) was not detected on/off,
even after the MG motor (F) had operated for 200 ms.

Major Cause

 MG motor (F) defective

 MG encoder sensor (F) defective
 Connector or harness loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the MG motor (F).
 Replace the MG encoder sensor (F).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

442
 1.SC Codes

SC752-67

Error Name

Perfect Binder: Main Grip (F) Sensor Error

Pattern

Error Condition

The MG open sensor (F) and MG close sensor (F) went ON at the same time.

Major Cause

 MG open sensor (F) defective

 MG close sensor (F) defective
 Connector or harness loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the MG open sensor (F).
 Replace the MG encoder sensor (F).
 Replace the slave control board.
 Replace the sensor harness.

SC752-68

Error Name

Perfect Binder: Signature Exit Path HP Sensor Late Error

Pattern

Error Condition

During signature output roller separation, the signature exit path sensor did not go ON, even after the
signature exit path motor was ON for 750 ms.

Major Cause

 Signature path exit motor defective

 Signature path exit HP sensor defective

Solution

 Reconnect the connector.

 Replace the signature path exit motor.

443
1.SC Codes

 Replace the signature path exit HP sensor.

 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-69

Error Name

Perfect Binder: Signature Exit Path HP Sensor Lag Error

Pattern

Error Condition

During signature exit roller nip operation, the signature exit path sensor did not go OFF, even after the
signature exit path motor was OFF for 300 ms.

Major Cause

 Signature path exit motor defective

 Signature path exit HP sensor defective
 Connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the signature path exit motor.
 Replace the signature path exit HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-70

Error Name

Perfect Binder: Signature Path Exit Press Sensor Late Error

Pattern

Error Condition

During signature exit roller nip operation, the signature exit path exit press sensor did not go ON, even
after the signature exit path motor operated for 300 ms.

444
 1.SC Codes

Major Cause

 Signature path exit motor defective

 Signature path exit press sensor defective

Solution

 Reconnect the connector.

 Replace the signature path exit motor.
 Replace the signature path exit press sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-71

Error Name

Perfect Binder: Signature Path Exit Press Sensor Lag Error

Pattern

Error Condition

During signature output roller separation, the signature exit path press sensor did not go OFF, even
after the signature exit path motor was ON for 300 ms.

Major Cause

 Signature path exit motor defective

 Signature path exit press sensor defective
 Connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the signature path exit motor.
 Replace the signature path exit press sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-72

Error Name

Perfect Binder: Leading Edge Sensor Late Error

445
1.SC Codes

Pattern

Error Condition

When signature exited at signature path exit roller, the leading edge sensor did not go ON, even after
the signature exit roller motor operated long enough to feed the book 45 mm.

Major Cause

 Signature exit roller motor defective

 Leading edge sensor defective
 Signature jam

Solution

 Reconnect the connector.

 Replace the signature exit roller motor.
 Replace the leading edge sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.

SC752-73

Error Name

Perfect Binder: Cover Interposer Tray Read Error

Pattern

Error Condition

At power on the data on the EEPROM returned a checksum error when the data were read.

Major Cause

 EEPROM defective

Solution

 Replace the EEPROM on the interposer control board.

 Replace the interposer control board.

446
 1.SC Codes

SC752-74

Error Name

Perfect Binder: Cover Interposer Tray EEPROM Write Error

Pattern

Error Condition

When data was written to EEPROM, the write data and read data did not match.

Major Cause

 EEPROM defective
 EEPROM not installed, or not installed correctly

Solution

 Replace the EEPROM on the interposer control board.

 Replace the interposer control board.

SC752-75

Error Name

Perfect Binder: Drive Switch Motor Error (Down to Up)

Pattern

Error Condition

The rack where the drive gear is mounted did not retract from the drive switch sensor after the drive
switch motor operated for 3 sec.

Major Cause

 Drive switch motor defective

 Drive switch sensor defective
 Connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the drive switch motor.
 Replace the drive switch sensor.
 Replace the inserter control board.
 Replace the motor harness.

447
1.SC Codes

 Replace the sensor harness.

SC752-76

Error Name

Perfect Binder: Drive Switch Motor Error (Up to Down)

Pattern

Error Condition

The rack where the drive gear is mounted was late arriving at the drive switch sensor after the drive
switch motor operated for 3 sec

Major Cause

 Drive switch motor defective

 Drive switch sensor defective
 Connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the drive switch motor.
 Replace the drive switch sensor.
 Replace the inserter control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-77

Error Name

Perfect Binder: Upper Tray Low Position Late Error

Pattern

Error Condition

The upper tray did not leave the lower limit sensor after the upper tray lift motor had operated for 5 sec.

Major Cause

 Upper tray lift motor defective

 Upper tray low limit sensor defective
 Connector loose, damaged, or defective

448
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the upper tray lift motor.
 Replace the upper tray low limit sensor.
 Replace the inserter control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-78

Error Name

Perfect Binder: Upper Tray Feed Position Late Error

Pattern

Error Condition

The upper tray did not arrive at the PICK sensor after the upper tray lift motor had operated for 5 sec.

Major Cause

 Upper tray lift motor defective

 Upper tray PICK sensor defective
 Connector loose, damaged,or defective

Solution

 Reconnect the connector.

 Replace the upper tray lift motor.
 Replace the upper tray PICK sensor.
 Replace the interposer control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-79

Error Name

Perfect Binder: Lower Tray Low Position Lag Error

Pattern

449
1.SC Codes

Error Condition

The lower tray did not leave the low limit sensor after the lower tray lift motor had operated for 5 sec.

Major Cause

 Lower tray lift motor defective

 Lower tray low limit sensor defective
 Connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the lower tray lift motor.
 Replace the lower tray low limit sensor.
 Replace the interposer control board.
 Replace the motor harness.
 Replace the sensor harness.

SC752-80

Error Name

Perfect Binder: Lower Tray Paper Feed Position Late Error

Pattern

Error Condition

The lower tray did not leave the lower tray paper feed sensor after the lower tray lift motor had operated
for 5 sec.

Major Cause

 Lower tray lift motor defective

 Lower tray PICK sensor defective
 Connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the lower tray lift motor.
 Replace the lower tray PICK sensor.
 Replace the interposer control board.
 Replace the motor harness.
 Replace the sensor harness.

450
 1.SC Codes

SC752-81

Error Name

Perfect Binder: Low Performance Error (or Service Mode)

Pattern

Error Condition

 When error occurred, there was no adverse affect on straight-through feed.

 If jam occurred at straight-through feed, the paper may not have fed.
 The error may have occurred at straight-through feed. One or more of these conditions exit.

Major Cause

Check for paper jam.

Solution

After the repairs, cancel the low performance mode, and then turn the power OFF/ON.

SC752-82

Error Name

Perfect Binder: Grip HP Sensor Lag Error

Pattern

Error Condition

During operation of the grip unit, the HP sensor did not OFF after the grip unit moved 20 mm

Major Cause

 Grip motor overloaded, defective

 Grip HP sensor defective
 Sensor flag defective
 Connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the grip motor.
 Replace the grip HP sensor.
 Replace the cutter control board.
 Replace the motor harness.

451
1.SC Codes

 Replace the sensor harness.

After the repairs, cancel the low performance mode, and then turn the power OFF/ON.

SC752-83

Error Name

Perfect Binder: Grip HP Sensor Late Error

Pattern

Error Condition

The HP sensor did not go ON after the grip unit released the signature and moved 76 mm.

Major Cause

 Grip motor overloaded, defective

 Grip HP sensor defective
 Sensor flag defective
 Connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the grip motor.
 Replace the grip HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power OFF/ON.

SC752-84

Error Name

Perfect Binder: Grip End Sensor Lag Error

Pattern

Error Condition

 The grip end sensor did not go off after the grip unit released the signature and moved the
prescribed distance.
 The grip end sensor did not go off, even after the booklet had been released after moving 86 mm.

452
 1.SC Codes

Major Cause

 Grip motor overloaded, or defective

 Grip end sensor defective
 Sensor flag defective
 Connector loose, damaged, or defective

Solution

 Reconnect the connector.

 Replace the grip motor.
 Replace the grip end sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power OFF/ON.

SC752-85

Error Name

Perfect Binder: Grip End Sensor Late Error

Pattern

Error Condition

 The grip end sensor did not go on, even after the booklet had been had been moved 86 mm.
 The grip end sensor did not go on within 3.7 sec. after the book was gripped.

Major Cause

 Grip motor overloaded, or defective

 Grip end sensor defective
 Sensor flag defective
 Connector loose, damaged, or defective
 No data incoming from signature thickness sensor

Solution

 Reconnect the connector.

 Replace the grip motor.
 Replace the grip end sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
453
1.SC Codes

After the repairs, cancel the low performance mode, and then turn the power OFF/ON.

SC752-86

Error Name

Perfect Binder: Left Trimming Buffer HP Sensor Lag Error

Pattern

Error Condition

The left trimmings buffer HP sensor did not go OFF within 3 sec. after the trimmings buffer moved away
from the sensor.

Major Cause

 Trimmings buffer motor defective

 Motor connector loose, damaged, or defective
 Left trimmings buffer HP sensor defective
 Buffer full of trimmings

Solution

 Reconnect the connector.

 Replace the trimmings buffer motor.
 Replace the left trimmings buffer HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power OFF/ON.

SC752-87

Error Name

Perfect Binder: Trimming Buffer HP Sensor Late Error

Pattern

Error Condition

The left trimmings buffer HP sensor did not go ON within 5 sec. after the trimmings buffer moved toward
the sensor.

454
 1.SC Codes

Major Cause

 Buffer full of trimmings

 Trimmings buffer motor defective
 Motor connector loose, damaged, or defective
 Left trimmings buffer HP sensor defective

Solution

 Reconnect the connector.

 Replace the trimmings buffer motor.
 Replace the left trimmings buffer HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power OFF/ON.

SC752-88

Error Name

Perfect Binder: Right Trimming Buffer HP Sensor Lag Error

Pattern

Error Condition

The right trimmings buffer HP sensor did not go OFF within 3 sec. after the trimmings buffer moved
away from the sensor.

Major Cause

 Buffer full of trimmings

 Trimmings buffer motor defective
 Motor connector loose, damaged, or defective
 Right trimmings buffer HP sensor defective

Solution

 Reconnect the connector.

 Replace the trimmings buffer motor.
 Replace the right trimmings buffer HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
455
1.SC Codes

 Clear the signature jam.

After the repairs, cancel the low performance mode, and then turn the power OFF/ON.

SC752-89

Error Name

Perfect Binder: Right Trimming Buffer HP Sensor Late Error

Pattern

Error Condition

The right trimmings buffer HP sensor did not go ON within 5 sec. after the trimmings buffer moved
toward the sensor.

Major Cause

 Buffer full of trimmings

 Trimmings buffer motor defective
 Motor connector loose, damaged, ordefective
 Right trimmings buffer HP sensor defective

Solution

 Reconnect the connector.

 Replace the trimmings buffer motor.
 Replace the right trimmings buffer HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power OFF/ON.

456
 1.SC Codes

SC753
SC753-10

Error Name

Perfect Binder: Trimmings buffer motor rotation error

Pattern

Error Condition

No encoder lock input received within 50 ms during operation.

Major Cause

 Trimmings buffer motor defective

 Motor connector loose, broken, defective
 Left trimmings buffer end sensor defective
 Buffer full of trimmings

Solution

 Reconnect the connector.

 Replace the trimmings buffer motor.
 Replace the trimming buffer encoder sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-11

Error Name

Perfect Binder: Thrust plate operation error

Pattern

Error Condition

The thrust press plate sensor did not go OFF after the trimmings buffer moved to the left for 3 sec.
(blocked by jammed trimming scraps).

457
1.SC Codes

Major Cause

 Trimmings buffer motor defective

 Motor connector loose, broken, defective
 Thrust plate sensor defective
 Buffer full of trimmings

Solution

 Reconnect the connector.

 Replace the trimmings buffer motor.
 Replace the thrust plate sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-12

Error Name

Perfect Binder: Thrust plate retraction error

Pattern

Error Condition

The paper press plate sensor did not go ON after the trimmings buffer moved to the right for 3 sec.
(blocked by jammed trimming scraps).

Major Cause

 Trimmings buffer motor defective

 Motor connector loose, broken, defective
 Thrust plate sensor defective
 Buffer full of trimmings

Solution

 Reconnect the connector.

 Replace the trimmings buffer motor.
 Replace the thrust plate sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
458
 1.SC Codes

 Clear the signature jam.

After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-13

Error Name

Perfect Binder: Book collection buffer HP sensor error

Pattern

Error Condition

The book collection buffer HP sensor did not go OFF within the time prescribed for release of the book
in the book buffer.

Major Cause

 Book buffer tray motor connector loose, broken, defective

 Motor overload, defective
 Book collection buffer tray HP sensor loose, broken, defective
 Mechanism blocked by paper scraps

Solution

 Reconnect the connector.

 Replace the book buffer tray motor.
 Replace the book collection buffer tray HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-14

Error Name

Perfect Binder: Book collection buffer tray HP sensor late error

Pattern

Error Condition

The book collection buffer HP sensor did not go on even after the book buffer tray moved for 3 sec.

459
1.SC Codes

Major Cause

 Book buffer tray motor connector loose, broken, defective

 Motor overload
 Motor defective
 Book collection buffer tray HP sensor loose, broken, defective, Blocked by paper scraps

Solution

 Reconnect the connector.

 Replace the book buffer tray motor.
 Replace the book collection buffer tray HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-15

Error Name

Perfect Binder: Press HP sensor lag error

Pattern

Error Condition

During press plate operation during trimming, the edge press plate HP sensor did not OFF after it had
time to move the prescribed distance.

Major Cause

 Edge press plate motor connection loose, broken, defective

 Motor overloaded, defective
 Edge press plate HP sensor connection loose, broken, defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the edge press plate motor.
 Replace the edge press plate HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
460
 1.SC Codes

After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-16

Error Name

Perfect Binder: Press plate late error

Pattern

Error Condition

 Edge press plate sensor did not go ON within 15 sec. of edge press release.
 The edge press plate motor stopped when the edge press plate HP sensor switched ON, but after
it stopped the HP sensor went OFF.

Major Cause

 Edge press plate motor connection loose, broken, defective

 Motor overloaded
 Motor defective
 Edge press plate HP sensor connection loose, broken, defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the edge press plate motor.
 Replace the edge press plate HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-17

Error Name

Perfect Binder: Press end sensor lag jam

Pattern

Error Condition

After the press plate released the signature and moved the prescribed distance, the press end sensor
did not go OFF.
461
1.SC Codes

Major Cause

 Edge press plate motor connector loose, broken, defective

 Motor overloaded, defective
 Press end sensor connector loose, broken, defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the edge press plate motor.
 Replace the press end sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-18

Error Name

Perfect Binder: Press end sensor late jam

Pattern

Error Condition

 The press end sensor did not go ON within 8 sec. after the press operation started
 Operation stopped when the press end sensor went ON, but sensor went off after the operation
stopped.

Major Cause

 Edge press plate motor connector loose, broken, defective

 Motor overloaded, defective
 Press end sensor connector loose, broken, defective
 Sensor defective
 No data about book thickness received

Solution

 Reconnect the connector.

 Replace the edge press plate motor.
 Replace the press end sensor.
 Replace the cutter control board.
 Replace the motor harness.
462
 1.SC Codes

 Replace the sensor harness.

After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-19

Error Name

Perfect Binder: Slide HP sensor lag error

Pattern

Error Condition

When the slide was raised, the slide HP sensor did not go OFF after it moved 180 mm.

Major Cause

 Slide motor connection loose, broken, defective

 Motor overloaded, defective
 Slide HP sensor connection loose, broken, defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the slide motor.
 Replace the slide HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-20

Error Name

Perfect Binder: Slide HP sensor late error

Pattern

Error Condition

The slide HP sensor did not go ON after the slide was lowered and had enough time to move 180 mm.

463
1.SC Codes

Major Cause

 Slide motor connection loose, broken, defective

 Motor overloaded, defective
 Slide HP sensor connection loose, broken, defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the slide motor.
 Replace the slide HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-21

Error Name

Perfect Binder: Book rotation HP sensor (right) lag error

Pattern

Error Condition

 The book rotation HP sensor did not go OFF after the book was rotated 60 degrees.
 The book rotation HP sensor did not go OFF after the book was rotated 30 degrees.

Major Cause

 Book rotation motor 1 (right) connector, loose, broken, defective

 Motor overloaded, obstructed, defective
 Book rotation HP sensor (right) connector loose, broken, defective

Solution

 Reconnect the connector.

 Replace the Book rotation motor 1 (right).
 Replace the book rotation HP sensor (right).
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
464
 1.SC Codes

After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-22

Error Name

Perfect Binder: Book rotation HP sensor (right) late error

Pattern

Error Condition

 The book rotation HP 1 (right) sensor did not go ON after the book was rotated 440 degrees.
 The book rotation HP 1 (right) sensor did not go ON after the book was rotated 400 degrees.
 The book rotation HP 1 (right) sensor did not go ON after the book was rotated 360 degrees.

Major Cause

 Book rotation motor 1 (right) connector, loose, broken, defective

 Motor overloaded, obstructed, defective
 Book rotation HP sensor (right) connector loose, broken, defective

Solution

 Reconnect the connector.

 Replace the Book rotation motor 1 (right).
 Replace the book rotation HP sensor (right).
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-23

Error Name

Perfect Binder: Book rotation HP sensor (left) lag error

Pattern

Error Condition

 The book rotation HP sensor 2 (right) did not go OFF after the book was rotated 50 degrees.
 The book rotation HP sensor 2 (left) did not go OFF after the book was rotated 50 degrees toward
the cutting position.
465
1.SC Codes

Major Cause

 Book rotation motor 2 (left) connector, loose, broken, defective

 Motor overloaded, obstructed, defective
 Book rotation HP sensor 2 (left) connector loose, broken, defective

Solution

 Reconnect the connector.

 Replace the book rotation motor 2 (left).
 Replace the book rotation HP sensor 2 (left).
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-24

Error Name

Perfect Binder: Book rotation HP sensor (left) late error

Pattern

Error Condition

 The book rotation HP 2 (left) sensor did not go ON after the book was rotated 400 degrees.
 The book rotation HP 2 (left) sensor did not go ON after the book was rotated 400 degrees.
 Before the book is rotated before cutting, the book rotation HP sensor 2 (left) did not go on, even
after the book had been rotated twice the prescribed distance.

Major Cause

 Book rotation motor 2 (left) connector, loose, broken, defective

 Motor overloaded, obstructed, defective
 Book rotation HP sensor 2 (left) connector loose, broken, defective

Solution

 Reconnect the connector.

 Replace the book rotation motor 2 (left).
 Replace the book rotation HP sensor 2 (left).
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
466
 1.SC Codes

 Clear the signature jam.

After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-25

Error Name

Perfect Binder: Cutter front HP sensor lag error

Pattern

Error Condition

 At initialization, the blade did not leave the home position even after 20 mm of movement.
 When the blade moved to the rear, the blade did not leave the home position after the length of
time elapsed for 10 mm of movement.

Major Cause

 Cutter motor connector loose, broken, defective

 Motor overloaded, defective
 Blade sensors 1, 2 connectors loose, broken, defective

Solution

 Reconnect the connector.

 Replace the cutter motor.
 Replace the blade sensor 1, 2.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-26

Error Name

Perfect Binder: Cutter rear HP sensor late error

Pattern

Error Condition

When the blade was moved to the rear, it did not arrive at the home position after 122 mm of
movement.

467
1.SC Codes

Major Cause

 Cutter motor connector loose, broken, defective

 Motor overloaded, defective
 Blade sensors 1, 2 connectors loose, broken, defective

Solution

 Reconnect the connector.

 Replace the cutter motor.
 Replace the blade sensor 1, 2.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-27

Error Name

Perfect Binder: Cutter rear HP sensor lag error

Pattern

Error Condition

 When the blade moved from the rear HP sensor, it did not leave the rear HP position after 20 mm
of movement toward the front.
 When the blade moved to the front, the blade did not leave the home position after the length of
time elapsed for 10 mm of movement.

Major Cause

 Cutter motor connector loose, broken, defective

 Motor overloaded, defective
 Blade sensors 1, 2 connectors loose, broken, defective

Solution

 Reconnect the connector.

 Replace the cutter motor.
 Replace the blade sensor 1, 2.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.
468
 1.SC Codes

SC753-28

Error Name

Perfect Binder: Cutter front HP sensor late error

Pattern

Error Condition

When the blade is moved to the front, the blade did not return to blade sensor 1 after enough time had
elapsed for the blade to move 122 mm.

Major Cause

 Cutter motor connector loose, broken, defective

 Motor overloaded, defective
 Blade sensors 1, 2 connectors loose, broken, defective

Solution

 Reconnect the connector.

 Replace the cutter motor.
 Replace the blade sensor 1, 2.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-29

Error Name

Perfect Binder: Cut end late error

Pattern

Error Condition

 During movement from front to rear during cutting, blade sensor 1 did not go ON after enough time
had elapsed for the blade to move 61 mm.
 During movement from front to rear during cutting, blade sensor 1 did not go ON after 10 sec. had
elapsed.

Major Cause

 Cutter motor connector loose, broken, defective

469
1.SC Codes

 Motor overloaded, defective

 Blade sensor 1 connector loose, broken defective
 Sensor defective
 Blade is dull, not cutting efficiently

Solution

 Reconnect the connector.

 Replace the cutter motor.
 Replace the blade sensor 1.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Replace the blade.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-30

Error Name

Perfect Binder: Cut end lag error

Pattern

Error Condition

 During movement from rear to front during cutting, blade sensor 1 did not go OFF after enough
time had elapsed for the blade to move 61 mm.
 During movement from rear to front during cutting, blade sensor 1 did not go OFF after 10 sec. had
elapsed.

Major Cause

 Cutter motor connector loose, broken, defective

 Motor overloaded, defective
 Blade sensor 1 connector loose, broken defective
 Sensor defective
 Blade is dull, not cutting efficiently

Solution

 Reconnect the connector.

 Replace the cutter motor.
 Replace the blade sensor 1.
 Replace the cutter control board.

470
 1.SC Codes

 Replace the motor harness.

 Replace the sensor harness.
 Replace the blade.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-31

Error Name

Perfect Binder: Book lift tray HP sensor lag error

Pattern

Error Condition

 During tray lifting, the book tray lift sensor did not go off after 1 sec. had elapsed.
 The book lift sensor did not go off after enough time had elapsed to move the tray more than 10
mm.

Major Cause

 Book lift tray motor connector loose, broken, defective

 Motor overloaded, defective
 Book lift tray HP sensor connector loose, broken, defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace book lift tray motor.
 Replace book lift tray HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-32

Error Name

Perfect Binder: Book lift tray HP sensor late error

Pattern

471
1.SC Codes

Error Condition

While the book lift tray was being lowered, the book lift tray HP sensor did not go on after 1.5 sec. had
elapsed.

Major Cause

 Book lift tray motor connector loose, broken, defective

 Motor overloaded, defective
 Book lift tray HP sensor connector loose, broken, defective
 Sensor defective
 Book jam

Solution

 Reconnect the connector.

 Replace book lift tray motor.
 Replace book lift tray HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-33

Error Name

Perfect Binder: Book lift tray motor rotation error

Pattern

Error Condition

No encoder lock input received within 50 ms during operation.

Major Cause

 Book lift motor connector loose, broken, defective

 Motor defective
 Book lift tray lock sensor connector loose, broken, defective
 Sensor defective
 Edge press plate, or mechanism jammed by a book

Solution

 Reconnect the connector.

472
 1.SC Codes

 Replace book lift tray motor.

 Replace the book lift tray encoder sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the edge press plate, or mechanism jammed by a book
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-34

Error Name

Perfect Binder: Book output tray HP sensor lag error

Pattern

Error Condition

 The book output tray HP sensor did not go OFF within 1 sec. after it went ON.
 The book output tray HP sensor did not go OFF after enough time had elapsed for the tray to move
more than 10 mm.

Major Cause

 Book output belt motor connector loose, broken, defective

 Motor overloaded, defective
 Book output tray HP sensor connector loose, broken, defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the book output belt motor.
 Replace the book output tray HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-35

Error Name

Perfect Binder: Book out put tray HP sensor late error

473
1.SC Codes

Pattern

Error Condition

The book output tray HP sensor did not go ON within 3.5 sec. after it went OFF.

Major Cause

 Book output belt motor connector loose, broken, defective

 Motor overloaded, defective
 Book output tray HP sensor connector loose, broken, defective
 Sensor defective

Solution

 Reconnect the connector.

 Replace the book output belt motor.
 Replace the book output tray HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-36

Error Name

Perfect Binder: Blade cradle HP sensor lag error

Pattern

Error Condition

While the blade was retracting to the home position, the blade cradle sensor did not go OFF after
enough time had elapsed for the blade to move 12 mm.

Major Cause

 Blade cradle motor connector loose, broken, defective

 Motor overloaded, defective
 Blade cradle HP sensor connector loose, broken, defective
 Sensor defective

Solution

 Reconnect the connector.

474
 1.SC Codes

 Replace the blade cradle motor.

 Remove the blade cradle HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-37

Error Name

Perfect Binder: Blade cradle HP sensor late error

Pattern

Error Condition

While the bladed was being lowered, the blade cradle HP sensor did not go ON after enough time had
elapsed for 21 mm of movement.

Major Cause

 Blade cradle motor connector loose, broken, defective

 Motor defective
 Blade cradle HP sensor connector loose, broken, defective
 Sensor defective
 Blade cradle or cutter physically jammed

Solution

 Reconnect the connector.

 Replace the blade cradle motor.
 Replace the blade cradle HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the Blade cradle or cutter physically jammed
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-38

Error Name

Perfect Binder: Book door lock error

475
1.SC Codes

Pattern

Error Condition

The book door sensor was detected OFF with the book door locked.

Major Cause

 Book door lock solenoid connector loose, broken, defective

 Solenoid defective

Solution

 Reconnect the connector.

 Replace the book door lock solenoid.
 Replace the book door open sensor.
 Replace the cutter control board.
 Replace the SOL harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-39

Error Name

Perfect Binder: Glue heater error

Pattern

Error Condition

The glue heater thermistor registered more that 200 degrees for more than 1 sec.

Major Cause

 Glue temperature thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.
After the repairs, cancel the low performance mode, and then turn the power off/on.

476
 1.SC Codes

SC753-40

Error Name

Electrical short in the gluing unit

Pattern

Error Condition

A temperature of less than 5 degrees was detected for 1 sec. or more than 10 sec. after power on.)
However, if the thermistor detected less than 100 degrees after measuring temperature at start up,
temperature is checked again after 50 sec.

Major Cause

 Glue temperature thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-41

Error Name

Perfect Binder: Glue heater startup error 1

Pattern

Error Condition

Glue temperature thermistor did not detect a temperature of 140 degrees within 200 sec. after it
detected a temperature over 50 degrees.

Major Cause

 Glue temperature thermistor defective

 Glue heater defective
 Slave board defective

477
1.SC Codes

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-42

Error Name

Perfect Binder: Low temperature detection error

Pattern

Error Condition

After adjustment of the glue temperature, the glue temperature thermistor detected a temperature lower
than 135 degrees for more than 10 sec.

Major Cause

 Glue temperature thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-43

Error Name

Perfect Binder: High temperature detected in unit

Pattern

Error Condition

Thermistor detected abnormal high temperature.

Major Cause

 Glue abnormal temperature thermistor defective

478
 1.SC Codes

 Glue heater defective

 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-44

Error Name

Perfect Binder: Thermostat error

Pattern

Error Condition

Abnormal thermostat detection.

Major Cause

 Thermostat defective
 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-45

Error Name

Perfect Binder: Glue level thermistor error 1

Pattern

Error Condition

After glue warm-up completed, the glue level thermistor detected a temperature of over 170 degrees for
more than 10 sec.

479
1.SC Codes

Major Cause

 Glue level thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-46

Error Name

Perfect Binder: Glue level thermistor error 2

Pattern

Error Condition

After glue warm-up completed, the glue level thermistor detected a temperature less than 100 degrees
for more than 10 sec.

Major Cause

 Glue level thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-47

Error Name

Perfect Binder: Thermistor disconnect error

Pattern

480
 1.SC Codes

Error Condition

The glue abnormal temperature thermistor detected a temperature of less than 5 degrees for 1 sec., or
more than 10 sec. after power on. However, if the thermistor detected less than 100 degrees after
measuring temperature at start up, temperature is checked again after 50 sec.

Major Cause

 Glue abnormal temperature thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-48

Error Name

Perfect Binder: Glue level thermistor disconnect error

Pattern

Error Condition

 The AD value of the glue level thermistor was above 991 LSB for 10 sec.
 Temperature adjustment mode stops if glue level sensor detects the temperature remaining below
99 degrees for more than 10 sec.
 Because temperature adjustment began in another mode, the adjustment stopped when the error
was detected and error detection stopped.
 Error detection will not operate at temperature adjustment stop.

Major Cause

 Glue level thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.

481
1.SC Codes

After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-49

Error Name

Perfect Binder: Internal temperature thermistor error

Pattern

Error Condition

The A/D value of the internal temperature thermostat was detected above 80 degrees for 1 sec.

Major Cause

 Internal temperature thermistor connector loose, broken, defective

 Thermistor defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the internal temperature thermistor.
 Replace the slave board.
 Replace the thermistor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-50

Error Name

Perfect Binder: Internal temperature thermostat disconnect error

Pattern

Error Condition

The A/D value of the internal temperature thermostat was detected below -20 degrees for 1 sec.

Major Cause

 Internal temperature thermistor connector loose, broken, defective

 Thermistor defective
 Slave board defective

482
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the internal temperature thermistor.
 Replace the slave board.
 Replace the thermistor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-51

Error Name

Perfect Binder: Internal temperature thermistor error

Pattern

Error Condition

Temperature was detected above 10°C three consecutive times (sampled every sec. for 1 min.).

Major Cause

 Internal temperature thermistor connector loose, broken, defective

 Thermistor defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the internal temperature thermistor.
 Replace the slave board.
 Replace the thermistor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-52

Error Name

Perfect Binder: Glue heater startup error 2

Pattern

Error Condition

The warm-up temperature was above the +-5°C target for the glue vat temperature. (Not detected
within 100 sec. after machine warm-up.)

483
1.SC Codes

Major Cause

 Internal temperature thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the internal temperature thermistor.
 Replace the gluing unit.
 Replace the slave board.
 Replace the thermistor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-53

Error Name

Perfect Binder: Glue heater startup error 3

Pattern

Error Condition

The warm-up temperature was below the +-5C target for the glue vat temperature. (Not detected within
100 sec. after machine warm-up.)

Major Cause

 Internal temperature thermistor defective

 Glue heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the internal temperature thermistor.
 Replace the gluing unit.
 Replace the slave board.
 Replace the thermistor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

484
 1.SC Codes

SC753-54

Error Name

Perfect Binder: Glue heater startup error 4

Pattern

Error Condition

At the end of temperature adjustment at power on, warm-up did not complete within 500 sec. The glue
vat temperature did not reach the warm-up temperature within 500 sec.

Major Cause

 Glue heater connector loose, broken, defective

 Heater defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-55

Error Name

Perfect Binder: Ambient temperature error

Pattern

Error Condition

Ambient temperature is not within the operational range: It was between 0°C and -20°C.

Major Cause

 Internal temperature thermistor connector loose, broken, defective

 Thermistor defective
 Slave board defective

Solution

 Reconnect the connector.

 Check the room temperature (0°C or higher).

485
1.SC Codes

 Replace the internal temperature thermistor.

 Replace the slave board.
 Replace the thermistor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-56

Error Name

Perfect Binder: Glue low limit late error

Pattern

Error Condition

The level of the glue in the vat was detected below the low limit 4 times.

Major Cause

 Glue clogged, glue supply defective

 Glue level thermistor connector loose, broken, defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.
 Check the remaining amount of glue pellets.
 Remove the clogged glue.
 Check the gluing unit.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-57

Error Name

Perfect Binder: Glue high limit late error

Pattern

Error Condition

Without glue application, and with the glue level above the low limit, the glue level thermistor did not
detect the level of the glue at the high limit, even after 12 glue pellets were supplied.

486
 1.SC Codes

Major Cause

 Glue clogged, glue supply defective

 Glue level thermistor connector loose, broken, defective
 Slave board defective

Solution

 Reconnect the connector.

 Replace the gluing unit.
 Replace the slave board.
 Check the remaining amount of glue pellets.
 Remove the clogged glue.
 Check the gluing unit.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-58

Error Name

Perfect Binder: Glue lowering level error

Pattern

Error Condition

Without glue supply, the level of the glue detected by the glue lever thermistor did not lower away from
the high limit level, even after application of 25.42 g

Major Cause

 Glue clogged, glue supply defective

 Glue level thermistor connector loose, broken, defective
 Thermistor defective
 Slave board defective
 Glue application defective

Solution

 Reconnect the connector.

 Adjust the amount of glue application.
 Replace the gluing unit.
 Replace the slave board.
 Check the gluing unit.
After the repairs, cancel the low performance mode, and then turn the power off/on.

487
1.SC Codes

SC753-59

Error Name

Perfect Binder: Glue level thermistor adjustment value error

Pattern

Error Condition

 Temperature detected by glue level thermistor out of range, 128°C+-14°C for low limit.
 Temperature detected by glue level thermistor out of range, 142°C+-10°C for high limit.
 The glue level thermistor adjustment value for low limit is larger than the high level.
 Glue level thermistor target value is 5°C off the values of the low and high limit.

Major Cause

 Master control board EEPROM data error

 Glue level thermistor connector loose, broken, defective
 Thermistor defective
 Slave board disconnected, defective

Solution

 Reconnect the connector.

 Re-set the value for glue level thermistor.
 Replace the gluing unit.
 Replace the master control board EEPROM.
 Replace the slave board.
 Replace the master control board.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-60

Error Name

Perfect Binder: Timing sensor adjustment high value error

Pattern

Error Condition

The timing sensor A/D input value was lower than 3.0 to 3.5V, the A/D input value did not go higher than
3.0 to 3.5V, even after timing sensor D/A output value was higher than 3.5V.

488
 1.SC Codes

Major Cause

 Timing sensor connector loose, broken, defective

 Sensor defective
 Master control board disconnected, defective

Solution

 Reconnect the connector.

 Clean the sensor.
 Replace the timing sensor.
 Replace the master control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-61

Error Name

Perfect Binder: Cover registration sensor adjustment high value error

Pattern

Error Condition

The cover registration sensor A/D input value was lower than 3.0 to 3.5V, the A/D input value did not go
higher than 3.0 to 3.5V, even after cover registration sensor output value output was higher than 3.5V.

Major Cause

 Cover registration sensor connector loose, broken, defective

 Sensor defective
 Master control board disconnected, defective

Solution

 Reconnect the connector.

 Clean the sensor.
 Replace the cover registration sensor.
 Replace the master control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

489
1.SC Codes

SC753-62

Error Name

Perfect Binder: Cover horizontal registration sensor (S) adjustment high value error

Pattern

Error Condition

The cover horizontal registration sensor (S) A/D input value was lower than 3.2 to 3.54V, and the A/D
input value did not go higher than 3.2 to 3.54V, even after cover registration sensor (S) D/A output value
output was higher than 3.7V.

Major Cause

 Cover horizontal registration sensor (S) connector loose, broken, defective

 Sensor defective
 Slave control board defective

Solution

 Reconnect the connector.

 Clean the sensor.
 Replace the cover horizontal registration sensor (S).
 Replace the slave control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-63

Error Name

Perfect Binder: Cover horizontal registration sensor (L) adjustment high value error

Pattern

Error Condition

The cover horizontal registration sensor (L) A/D input value was lower than 3.2 to 3.54V, and the A/D
input value did not go higher than 3.2 to 3.54V, even after cover horizontal registration sensor (L) D/A
output value output was higher than 3.7V.

Major Cause

 Cover horizontal registration sensor (L) connector loose, broken, defective

 Sensor defective
490
 1.SC Codes

 Slave control board defective

Solution

 Reconnect the connector.

 Clean the sensor.
 Replace the cover horizontal registration sensor (L)
 Replace the slave control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-64

Error Name

Perfect Binder: Signature exit sensor adjustment high value error

Pattern

Error Condition

The signature exit sensor A/D input value was lower than 3.2 to 3.54V, the A/D input value did not go
higher than 3.2 to 3.54V, even after cover registration sensor output value output was higher than 3.7V.

Major Cause

 Signature exit sensor connector loose, broken, defective

 Sensor defective
 Slave control board disconnected, defective

Solution

 Reconnect the connector.

 Replace the signature exit sensor.
 Replace the slave control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-65

Error Name

Perfect Binder: LE detect sensor adjustment high value error

Pattern

491
1.SC Codes

Error Condition

The leading edge detect sensor A/D input value was lower than 3.2 to 3.54V, and the A/D input value
did not go higher than 3.2 to 3.54V, even after cover registration sensor A/D output value output was
higher than 3.7V.

Major Cause

 LE detect sensor connector loose, broken, defective

 Sensor defective
 Slave control board disconnected, defective

Solution

 Reconnect the connector.

 Replace the LE detect sensor.
 Replace the slave control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-66

Error Name

Perfect Binder: Entrance path sensor adjustment high value error

Pattern

Error Condition

When the entrance path sensor was adjusted, the sensor A/D input was less than 2.58 V, even after the
sensor D/A output was more than 3.3V.

Major Cause

 Entrance path sensor connector loose, broken, defective

 Sensor defective
 Cutter control board disconnected, defective

Solution

 Reconnect the connector.

 Replace the entrance path sensor.
 Replace the cutter control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

492
 1.SC Codes

SC753-67

Error Name

Perfect Binder: Book registration sensor adjustment high value error

Pattern

Error Condition

When the book registration sensor was adjusted, the sensor A/D input was less than 2.58 V, even after
the sensor D/A output was more than 3.3V.

Major Cause

 Book registration sensor connector loose, broken, defective

 Cutter control board disconnected, defective

Solution

 Reconnect the connector.

 Replace the book registration sensor.
 Replace the cutter control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-68

Error Name

Perfect Binder: Timing sensor adjustment low value error

Pattern

Error Condition

The timing sensor A/D input value was higher than 3.0 to 3.5V, the A/D input value did not enter the
range 3.0 to 3.5V, even after timing sensor D/A output value was lower than 0.1V.

Major Cause

 Timing sensor connector loose, broken, defective

 Sensor defective
 Master control board disconnected, defective

Solution

 Reconnect the connector.

493
1.SC Codes

 Replace the timing sensor.

 Replace the master control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-69

Error Name

Perfect Binder: Cover registration sensor adjustment low value error

Pattern

Error Condition

The cover registration sensor A/D input value was higher than 3.0 to 3.5V, the A/D input value did not
enter the range 3.0 to 3.5V, even after cover registration sensor D/A output value output was lowered
0.1V.

Major Cause

 Cover registration sensor connector loose, broken, defective

 Sensor defective
 Master control board disconnected, defective

Solution

 Reconnect the connector.

 Replace the cover registration sensor.
 Replace the master control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-70

Error Name

Perfect Binder: Cover horizontal registration sensor (S) adjustment low value error

Pattern

Error Condition

The cover horizontal registration sensor (S) A/D input value was higher than 3.2 to 3.54V, and the A/D
input value did enter the range 3.2 to 3.54V, even sensor D/A output value output was lowered 0.04V.

494
 1.SC Codes

Major Cause

 Cover horizontal registration sensor (S) connector loose, broken, defective

 Sensor defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the cover horizontal registration sensor (S).
 Replace the slave control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-71

Error Name

Perfect Binder: Cover horizontal registration sensor (L) adjustment low value error

Pattern

Error Condition

The cover horizontal registration sensor (L) A/D input value was higher than 3.2 to 3.54V, and the A/D
input value did enter the range 3.2 to 3.54V, even sensor D/A output value output was lowered 0.04V.

Major Cause

 Cover horizontal registration sensor (L) connector loose, broken, defective

 Sensor defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the cover horizontal registration sensor (L).
 Replace the slave control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-72

Error Name

Perfect Binder: Signature exit sensor adjustment low value error

495
1.SC Codes

Pattern

Error Condition

The signature exit sensor A/D input value was higher than 3.2 to 3.54V, the A/D input value did not
enter the range 3.2 to 3.54V, even after cover registration sensor output value output was raised 0.04V.

Major Cause

 Signature exit sensor connector loose, broken, defective

 Sensor defective
 Slave control board disconnected, defective

Solution

 Reconnect the connector.

 Replace the signature exit sensor.
 Replace the slave control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-73

Error Name

Perfect Binder: LE detect sensor adjustment low value error

Pattern

Error Condition

The LE detect sensor A/D input value was higher than 3.2 to 3.54V, and the sensor A/D input value did
not enter the range 3.2 to 3.54V, even after the sensor output value was raised 0.04V.

Major Cause

 LE detect sensor connector loose, broken, defective

 Sensor defective
 Slave control board disconnected, defective

Solution

 Reconnect the connector.

 Replace the LE detect sensor.
 Replace the slave control board.
 Replace the sensor harness.

496
 1.SC Codes

After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-74

Error Name

Perfect Binder: Entrance path sensor adjustment low value error

Pattern

Error Condition

When the entrance path sensor was adjusted, the sensor A/D input was higher than 2.58 V, even after
the sensor D/A output was lowered to 0V.

Major Cause

 Entrance path sensor connector loose, broken, defective

 Sensor defective
 Cutter control board disconnected, defective

Solution

 Reconnect the connector.

 Replace the entrance path sensor.
 Replace the cutter control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-75

Error Name

Perfect Binder: Book registration sensor adjustment low value error

Pattern

Error Condition

When the book registration sensor was adjusted, the sensor A/D input was more than 2.58 V, even after
the sensor D/A output was less than 0V.

Major Cause

 Book registration sensor connector loose, broken, defective

 Cutter control board disconnected, defective
 Reconnect the connector.

497
1.SC Codes

 Replace the book registration sensor.

 Replace the cutter control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-76

Error Name

Perfect Binder: LE detect sensor late error

Pattern

Error Condition

The stack was late for gluing to the cover because there was no stack transport end sensor from the
slave control board and there was no signal that the LE detect sensor had signaled to arrival of the
stack.

Major Cause

 LE detect sensor connector loose, broken, defective

 Sensor defective

Solution

 Reconnect the connector.

 Replace the signature exit roller motor.
 Replace the LE detect sensor.
 Replace the slave control board.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Replace the harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-77

Error Name

Perfect Binder: Trim unit entrance sensor late error

Pattern

498
 1.SC Codes

Error Condition

The stack was late arriving because the trim unit entrance sensor did not go ON even after a transport
end signal was received.

Major Cause

 Signature jam occurred between the the cover transport unit and signature rotation unit.
 Trim unit entrance sensor defective
 Signature exit roller motor defective
 Slave control board defective
 Cutter control board defective
 Connector loose, broken, defective

Solution

 Reconnect the connector.

 Replace the signature exit roller motor.
 Replace the trim unit entrance sensor.
 Replace the slave control board.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-78

Error Name

Perfect Binder: Book registration sensor late error

Pattern

Error Condition

 At the start of cutter registration, the book registration did not go ON.
 The stack could not be detected for fore edge cutting.

Major Cause

 Signature jam occurred in the signature rotation unit.

 Book registration sensor defective
 Connector loose, broken, defective
 Cutter control board defective

499
1.SC Codes

Solution

 Reconnect the connector.

 Replace the book registration sensor.
 Replace the cutter control board.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-79

Error Name

Perfect Binder: Signature exit sensor lag error

Pattern

Error Condition

When the power was turned on, the cover path was closed and the signature exit sensor detected
paper present, but the LE detect sensor had detected no paper present.

Major Cause

 Signature exit sensor defective

 Signature jam occurred in the cover transport unit when the power was turned on.
 Connector loose, broken, defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the signature exit sensor.
 Replace the leading edge sensor.
 Replace the slave control board.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-80

Error Name

Perfect Binder: Entrance path sensor late error

500
 1.SC Codes

Pattern

Error Condition

During the automatic exit operation, the entrance path sensor could not detect any paper within 6860
ms after gluing and stack transport started.

Major Cause

 Signature jam occurred between the cover transport unit and signature rotation unit during the
automatic exit operation.
 Trim unit entrance sensor defective
 Stack transport roller defective
 Connector loose, broken, defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the signature exit roller motor.
 Replace the trim unit entrance sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-81

Error Name

Perfect Binder: Main grip late error

Pattern

Error Condition

There was no stack received from the sub grip unit; the main grip signature sensor detected no stack.

Major Cause

 Signature jam occurred in the sub grip unit.

 Signature move motor defective
 Main grip signature sensor defective
 Connector loose, broken, defective

501
1.SC Codes

 Slave control board defective

Solution

 Reconnect the connector.

 Replace the signature move motor.
 Replace the main grip signature sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-82

Error Name

Perfect Binder: Trim unit entrance sensor lag error

Pattern

Error Condition

 At the end of initialization at power on, the entrance path sensor went ON.
 At the end of automatic exit, the entrance path sensor went ON.

Major Cause

 Signature jam occurred in the trim unit.

 Trim unit entrance sensor defective
 Connector loose, broken, defective
 Cutter control board defective

Solution

 Reconnect the connector.

 Replace the trim unit entrance sensor.
 Replace the cutter control board.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

502
 1.SC Codes

SC753-83

Error Name

Perfect Binder: Book registration sensor lag error

Pattern

Error Condition

 Book registration sensor detected ON at the end of initialization after power on.
 Book registration sensor detected ON at the end of automatic exit operation.
 Book registration sensor detected ON at the end of book binding and automatic exit.
 Book registration sensor could detect no stack at fore edge cutting.
 Book registration sensor detected ON at end of grip operation during book binding.

Major Cause

 Signature jam occurred in the book lift tray

 Book registration sensor defective
 Connector loose, broken, defective
 Cutter control board defective

Solution

 Reconnect the connector.

 Replace the book registration sensor.
 Replace the cutter control board.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-84

Error Name

Perfect Binder: Book arrival sensor lag error

Pattern

Error Condition

Not detected

Major Cause

 Sensor defective
503
1.SC Codes

 Book failed to reach output tray

 Fore edge trim scraps fell into output area

Solution

Not detected

SC753-85

Error Name

Perfect Binder: Trimming jam error

Pattern

Error Condition

 The edge press plate HP sensor remained OFF after disposing of the trimmed paper and the
trimmings buffer was moved 19 mm to the right.
 After the trimmings buffer door was opened and closed to check for paper scraps, the machine
detected paper scrap jam 3 times (and issued the alarm after the 2nd detection).

Major Cause

 There are scraps in the trimmings buffer and at the edge press plate.
 Edge press plate HP sensor defective
 Trimmings buffer motor defective
 Connector loose, broken, defective
 Cutter control board defective

Solution

 Reconnect the connector.

 Replace the trimmings buffer motor.
 Replace the edge press plate HP sensor.
 Replace the cutter control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the trimming jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-86

Error Name

Perfect Binder: Sub grip unit lag error

504
 1.SC Codes

Pattern

Error Condition

When the sub grip unit was checked for the presence of paper, no paper could be detected even after
opening the sub grip unit.

Major Cause

 Paper remains in the sub grip unit.

 Sub grip signature sensor defective
 Sub gripper motor defective
 Connector loose, broken, defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the sub gripper motor.
 Replace the sub grip signature sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-87

Error Name

Perfect Binder: Main grip unit lag error

Pattern

Error Condition

Although cutter retracted, the absence of paper could not be detected.

Major Cause

 Paper remains in the main grip unit

 Main grip signature sensor defective
 Connector loose, broken, defective
 Slave control board defective
 Signature exit roller motor defective

505
1.SC Codes

Solution

 Reconnect the connector.

 Replace the main grip signature sensor.
 Replace the slave control board.
 Replace the sensor harness.
 Clear the signature jam.
 Replace the signature exit roller motor.
 Replace the motor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC753-88

Error Name

Perfect Binder: Signature thickness sensor minimum value error

Pattern

Error Condition

When the result of the signature thickness detection (A/D value) was adjusted, the minimum value (0
mm) was smaller than the A/D value of -30.

Major Cause

 Signature thickness sensor defective

 Connector loose, broken, defective
 Slave control board defective
 Master control board defective
 EEPROM on the master board defective

Solution

 Reconnect the connector.

 Specify the signature thickness again.
 Replace the signature thickness sensor.
 Replace the EEPROM on the master board.
 Replace the slave control board.
 Replace the master control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

506
 1.SC Codes

SC753-89

Error Name

Perfect Binder: Signature thickness sensor maximum value error

Pattern

Error Condition

When the result of the signature thickness detection (A/D value) was adjusted, the maximum value
(25mm) was smaller than the A/D value.

Major Cause

 Signature thickness sensor defective

 Connector loose, broken, defective
 Slave control board defective
 Master control board defective
 EEPROM on the master board defective

Solution

 Reconnect the connector.

 Specify the signature thickness again.
 Replace the signature thickness sensor.
 Replace the EEPROM on the master board.
 Replace the slave control board.
 Replace the master control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

507
1.SC Codes

SC754
SC754-10

Error Name

Perfect Binder: Signature Thickness Sensor Value Unstable Error

Pattern

Error Condition

The signature thickness reading did not change, even after the main grip unit opened and closed.

Major Cause

 Signature thickness sensor defective

 Connector loose, broken, defective
 Slave control board defective
 Master control board defective
 EEPROM on the master board defective

Solution

 Reconnect the connector.

 Specify the signature thickness again.
 Replace the signature thickness sensor.
 Replace the EEPROM on the master board.
 Replace the slave control board.
 Replace the master control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-11

Error Name

Perfect Binder: Glue Vat Roller Motor Error

Pattern

Error Condition

The glue vat roller rotation sensor could not detect rotation of the glue vat roller motor within 1200 ms of
motor operation.

508
 1.SC Codes

Major Cause

 Glue vat roller motor defective

 Glue vat roller rotation sensor connector defective
 Connector loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the vat roller motor.
 Replace the vat roller rotation sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-12

Error Name

Perfect Binder: Glue Roller HP Sensor Late Error

Pattern

Error Condition

During glue supply, the glue roller HP sensor did not go ON, even though the glue roller motor was
operating for 1000 ms.

Major Cause

 Glue pellets jammed

 Glue supply motor defective
 Glue roller HP sensor defective
 Connector loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the glue supply motor.
 Replace the glue roller HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
509
1.SC Codes

After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-13

Error Name

Perfect Binder: Glue Roller HP Sensor Lag Error

Pattern

Error Condition

During glue supply, the glue roller HP sensor did not go OFF, even though the glue roller motor was
operating for 2400 ms.

Major Cause

 Glue pellets jammed

 Glue supply motor defective
 Glue roller HP sensor defective
 Connector loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the glue supply motor.
 Replace the glue roller HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-14

Error Name

Perfect Binder: Front Door Lock Error

Pattern

Error Condition

Front door lock release sensor did not go off, even though the door was locked.

510
 1.SC Codes

Major Cause

 Front door solenoid defective

 Front door lock release sensor defective
 Connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the front door solenoid.
 Replace the front door lock release sensor.
 Replace the master control board.
 Replace the solenoid harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-15

Error Name

Perfect Binder: Front Door Lock Release Error

Pattern

Error Condition

The front door lock release sensor did not go ON, even though the door was unlocked.

Major Cause

 Front door solenoid defective

 Front door lock release sensor defective
 Connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the front door solenoid.
 Replace the front door lock release sensor.
 Replace the master control board.
 Replace the solenoid harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

511
1.SC Codes

SC754-16

Error Name

Perfect Binder: Front Door Force Open Error

Pattern

Error Condition

The front door open was detected open, even though it was locked.

Major Cause

 Front door switch defective

 Front door solenoid defective
 Connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the front door solenoid.
 Replace the front door switch.
 Replace the master control board.
 Replace the solenoid harness.
 Replace the switch harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-17

Error Name

Perfect Binder: Switchback Flapper HP Sensor Late Error

Pattern

Error Condition

During the switchback flapper lift operation, the switchback flapper HP sensor did not go ON, even
though the switchback flapper motor operated long enough for lifting through an arc of 50 degrees

Major Cause

 Switchback flapper HP sensor defective

 Switchback flapper motor defective
 Connector loose, damaged, or defective
512
 1.SC Codes

 Master control board defective

Solution

 Reconnect the connector.

 Replace the switchback flapper motor.
 Replace the switchback flapper HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.

SC754-18

Error Name

Perfect Binder: Switchback Flapper HP Sensor Lag Error

Pattern

Error Condition

During the switchback flapper lift operation, the switchback flapper HP sensor did not go OFF, even
though the switchback flapper motor operated long enough for lowering through an arc of 150 degrees

Major Cause

 Switchback flapper HP sensor defective

 Switchback flapper motor defective
 Connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the switchback flapper motor.
 Replace the switchback flapper HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-19

Error Name

Perfect Binder: TE Press Lever HP Sensor Late Error

513
1.SC Codes

Pattern

Error Condition

When the trailing edge press lever was released, the TE press lever HP sensor did not go ON, even
though the TE press lever motor operated long enough to move the lever through and arc of 30
degrees.

Major Cause

 TE press lever HP sensor defective

 TE press lever motor defective
 Connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the TE press lever motor.
 Replace the TE press lever HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-20

Error Name

Perfect Binder: TE Press Lever HP Sensor Lag Error

Pattern

Error Condition

When the trailing edge press lever was released, the TE press lever HP sensor did not go OFF, even
though the TE press lever motor operated long enough to move the lever through and arc of 20
degrees.

Major Cause

 TE press lever HP sensor defective

 TE press lever motor defective
 Connector loose, damaged, or defective
 Master control board defective

514
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the TE press lever motor.
 Replace the TE press lever HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-21

Error Name

Perfect Binder: Jog Fence Front HP Sensor Late Error

Pattern

Error Condition

The front jog fence HP sensor did not go ON, even thought the jog fence motor operated long enough
for 60 mm of feed.

Major Cause

 Jog fence front HP sensor defective

 Jog fence front motor defective
 Connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the jog fence front motor.
 Replace the jog fence front HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-22

Error Name

Perfect Binder: Jog Fence Front HP Sensor Lag Error

515
1.SC Codes

Pattern

Error Condition

While small-size paper was being jogged, the jog fence front HP sensor did not go OFF after the front
jog fence motor operated long enough for 40 mm of feed.

Major Cause

 Jog fence front HP sensor defective

 Jog fence front motor defective
 Connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the jog fence front motor.
 Replace the jog fence front HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-23

Error Name

Perfect Binder: Jog Fence Large HP Sensor Late Error

Pattern

Error Condition

While large-size paper was being jogged, the front jog fence large HP sensor did not go ON, even
though the jog fence front motor operated long enough for 70 mm of feed.

Major Cause

 Jog fence front large HP sensor defective

 Jog fence front motor defective
 Connector loose, damaged, or defective
 Master control board defective

516
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the jog fence front motor.
 Replace the jog fence front large HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-24

Error Name

Perfect Binder: Jog Fence Front Large HP Sensor Lag Error

Pattern

Error Condition

While large-size paper was being jogged, the jog fence front large HP sensor did not go OFF after the
front jog fence motor operated long enough for 20 mm of feed.

Major Cause

 Jog fence front large HP sensor defective

 Jog fence front motor defective
 Connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the jog fence front motor.
 Replace the jog fence front large HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-25

Error Name

Perfect Binder: Jog Fence Rear HP Sensor Late Error

517
1.SC Codes

Pattern

Error Condition

While jogging small-size paper, the rear jog fence HP sensor did not go ON, even though the jog fence
motor operated long enough for 60 mm of feed.

Major Cause

 Jog fence rear HP sensor defective

 Jog fence rear motor defective
 Connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the jog fence rear motor.
 Replace the jog fence rear HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-26

Error Name

Perfect Binder: Jog Fence Rear HP Sensor Lag Error

Pattern

Error Condition

While small-size paper was being jogged, the jog fence rear HP sensor did not go OFF after the rear
jog fence motor operated long enough for 40 mm of feed.

Major Cause

 Jog fence rear HP sensor defective

 Jog fence rear motor defective
 Connector loose, damaged, or defective
 Master control board defective

518
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the jog fence rear motor.
 Replace the jog fence rear HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-27

Error Name

Perfect Binder: Jog Fence Rear Large HP Sensor Late Error

Pattern

Error Condition

While large-size paper was being jogged, the rear jog fence large HP sensor did not go ON, even
though the jog fence rear motor operated long enough for 70mm of feed.

Major Cause

 Jog fence rear large HP sensor defective

 Jog fence rear motor defective
 Connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the jog fence rear motor.
 Replace the jog fence rear large HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-28

Error Name

Perfect Binder: Jog Fence Rear Large HP Sensor Lag Error

519
1.SC Codes

Pattern

Error Condition

While large-size paper was being jogged, the jog fence rear large HP sensor did not go OFF after the
rear jog fence motor operated long enough for 20 mm of feed.

Major Cause

 Jog fence rear large HP sensor defective

 Jog fence rear motor defective
 Connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the jog fence rear motor.
 Replace the jog fence rear large HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-29

Error Name

Perfect Binder: Switchback Roller HP Sensor Late Error

Pattern

Error Condition

During the switchback roller lift operation, the switchback roller HP sensor did not go ON, even though
the switchback roller lift motor operated long enough for lifting through an arc of 40 degrees.

Major Cause

 Switchback roller HP sensor defective

 Switchback roller lift motor defective
 Connector loose, damaged, or defective
 Master control board defective

520
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the switchback roller lift motor.
 Replace the switchback roller HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-30

Error Name

Perfect Binder: Switchback Roller HP Sensor Lag Error

Pattern

Error Condition

During the switchback roller lowering, the switchback roller HP sensor did not go OFF, even though the
switchback roller lift motor operated long enough for lowering through an arc of 20 degrees.

Major Cause

 Switchback roller HP sensor defective

 Switchback roller lift motor defective
 Connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the switchback roller lift motor.
 Replace the switchback roller HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-31

Error Name

Perfect Binder: Stacking Tray Lower Limit Late Error

521
1.SC Codes

Pattern

Error Condition

When the stacking tray was lowered, the tray lower limit sensor did not go ON after the stacking tray lift
motor had operated long enough for 90 mm of lift.

Major Cause

 Tray lower limit sensor defective

 Stacking tray lift motor defective
 Harness connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the tray lower limit sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-32

Error Name

Perfect Binder: Stacking Tray Low Limit Lag Error

Pattern

Error Condition

When the stacking tray was raised, the tray lower limit sensor did not go OFF after the stacking tray lift
motor had operated long enough for 30mm of lift.

Major Cause

 Tray lower limit sensor defective

 Stacking tray lift motor defective
 Harness connector loose, damaged, or defective
 Master control board defective

522
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the tray lower limit sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-33

Error Name

Perfect Binder: Paper Detect Sensor (Front) Paper Detection Error

Pattern

Error Condition

When the stacking tray was raised, the paper detect sensor (front) did not go ON, even after the
stacking tray overflow sensor went ON and the stacking tray lift motor had operated for 40 mm of lift.

Major Cause

 Paper detect sensor (front) defective

 Stacking tray lift motor defective
 Harness connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the paper detect sensor (front).
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-34

Error Name

Perfect Binder: Perfect Binder: Paper Detect Sensor (Front) No Paper Detection Error

523
1.SC Codes

Pattern

Error Condition

When the stacking tray was lowered, the tray lower limit sensor did not go OFF after the stacking tray
lift motor had operated long enough for 10 mm of lowering.

Major Cause

 Paper detect sensor (front) defective

 Stacking tray lift motor defective
 Harness connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the paper detect sensor (front).
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-35

Error Name

Perfect Binder: Paper Detect Sensor (Rear) Paper Detection Error

Pattern

Error Condition

When the stacking tray was raised, the paper detect sensor (rear) did not go ON, even after the
stacking tray overflow sensor went ON and the stacking tray lift motor had operated for 40 mm of lift.

Major Cause

 Paper detect sensor (rear) defective

 Stacking tray lift motor defective
 Harness connector loose, damaged, or defective
 Master control board defective

524
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the paper detect sensor (rear).
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-36

Error Name

Perfect Binder: Paper Detect Sensor (Rear) No Paper Detection Error

Pattern

Error Condition

When the stacking tray was lowered, the paper detect sensor (rear) did not go OFF after the stacking
tray lift motor had operated long enough for 10 mm of lowering.

Major Cause

 Paper detect sensor (rear) defective

 Stacking tray lift motor defective
 Harness connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the paper detect sensor (rear).
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-37

Error Name

Perfect Binder: Stack Overflow Sensor Detection Late Error

525
1.SC Codes

Pattern

Error Condition

When the stacking tray was raised, the stack overflow sensor did not go ON after the stacking tray lift
motor had operated long enough for 70 mm lowering.

Major Cause

 Stack overflow sensor defective

 Stacking tray lift motor defective
 Harness connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the stack overflow sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-38

Error Name

Perfect Binder: Stacking Tray Low Limit Sensor Error 1

Pattern

Error Condition

The stacking tray low limit sensor and the stack overflow sensor went ON at the same time.

Major Cause

 Tray lower limit sensor defective

 Stack overflow sensor defective
 Harness connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

526
 1.SC Codes

 Replace the tray lower limit sensor.

 Replace the stack overflow sensor.
 Replace the master control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-39

Error Name

Perfect Binder: Stack Overflow Sensor Detection Position Lag Error

Pattern

Error Condition

When the tray was lowered to allow removal of the booklets, the stack overflow sensor did not go OFF,
even after the stacking tray lift motor had operated long enough for 40 mm of lift.

Major Cause

 Stack overflow sensor defective

 Stacking tray lift motor defective
 Harness connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the stack overflow sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-40

Error Name

Perfect Binder: Stacking Tray Low Limit Sensor Error 2

Pattern

527
1.SC Codes

Error Condition

When the stacking tray was lifted, the stack overflow sensor did not go OFF, even though the either (or
both) the paper detect sensor (front) or the paper detect sensor (rear) were on while the stacking tray
empty sensor was OFF.

Major Cause

 Tray empty sensor defective

 Paper detect sensors (front, rear, or both) defective
 Stack overflow sensor defective
 Harness connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the tray empty sensor.
 Replace the paper detect sensor (front).
 Replace the paper detect sensor (rear).
 Replace the stack overflow sensor.
 Replace the master control board.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-41

Error Name

Perfect Binder: Stack Tray HP Sensor Late Error

Pattern

Error Condition

When the tray moved to the home position, the HP sensor did not go ON after enough time for 70 mm
of movement had elapsed.

Major Cause

 Stack tray HP sensor defective

 Stacking tray lift motor defective
 Harness connector loose, damaged, or defective
 Master control board defective

528
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the stacking tray lift motor.
 Replace the stack tray HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-42

Error Name

Perfect Binder: Stack Tray HP Sensor Lag Error

Pattern

Error Condition

When the tray moved from the home position, the HP sensor did not go OFF after enough time for 10
mm of movement had elapsed.

Major Cause

 Stack tray HP sensor defective

 Stacking tray motor defective
 Harness connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the stacking tray motor.
 Replace the stack tray HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-43

Error Name

Perfect Binder: Stack Weight Move HP Sensor Late Error

529
1.SC Codes

Pattern

Error Condition

When the tray moved to the home position, the stack weight move HP sensor did not go ON after
enough time for 70 mm of movement had elapsed.

Major Cause

 Stack weight HP sensor defective

 Stack weight motor defective
 Harness connector loose, damaged, or defective
 Master control board defective

Solution

 Reconnect the connector.

 Replace the stack weight motor.
 Replace the stack weight HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-44

Error Name

Perfect Binder: Stack Weight HP Sensor Lag Error

Pattern

Error Condition

During movement away from the HP sensor, the HP sensor did not go OFF after enough time for 10
mm of movement had elapsed.

Major Cause

 Stack weight HP sensor defective

 Stack weight motor defective
 Harness connector loose, damaged, or defective
 Master control board defective

530
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the stack weight motor.
 Replace the stack weight HP sensor.
 Replace the master control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-45

Error Name

Perfect Binder: Sub Grip HP Sensor Late Error

Pattern

Error Condition

During the sub grip lift operation, the sub grip upper HP sensor did not go ON, even though the sub grip
lift motor had operated for 4110 ms.

Major Cause

 Sub grip lift motor defective

 Sub grip upper HP sensor defective
 Harness connector loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the sub grip lift motor.
 Replace the Sub grip upper HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-46

Error Name

Perfect Binder: Sub Grip HP Sensor Lag Error

531
1.SC Codes

Pattern

Error Condition

During sub grip lowering, the sub grip lower HP sensor did not go OFF, even though the sub grip lift
motor had operated for 240 ms.

Major Cause

 Sub grip lift motor defective

 Sub grip upper HP sensor defective
 Harness connector loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the sub grip lift motor.
 Replace the Sub grip upper HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-47

Error Name

Perfect Binder: Sub Grip Size HP Sensor Late Error

Pattern

Error Condition

 When the sub grip unit opened horizontally, the size move HP sensor did not go ON, even after the
size move motor had operated for 726 ms, or operated long enough for 108.75 mm of movement.
 After the sub grip unit moved to the horizontal release position, the sub grip size HP sensor was
already OFF.

Major Cause

 Sub grip size motor defective

 Sub grip size HP sensor defective
 Harness connector, loose, damaged, or defective
 Slave control board defective

532
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the sub grip size motor.
 Replace the sub grip size HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-48

Error Name

Perfect Binder: Sub Grip Size HP Sensor Lag Error

Pattern

Error Condition

 When the sub grip unit closed horizontally, the size move HP sensor did not go OFF, even after the
size move motor had operated for 500 ms, or operated long enough for 108.75 mm of movement.
 After the sub grip unit moved from the horizontal close position to the open position, the size shift
HP sensor was already ON.

Major Cause

 Sub grip size motor defective

 Sub grip size HP sensor defective
 Harness connector, loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the sub grip size motor.
 Replace the sub grip size HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

533
1.SC Codes

SC754-49

Error Name

Perfect Binder: Sub Grip Open Position Late Error

Pattern

Error Condition

At the start of the sub grip open operation, the SG open sensor did not go ON, even after the SG motor
had operated for 1500 ms.

Major Cause

 SG motor drive board defective

 SG open sensor defective
 Harness connector loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the SG motor.
 Replace the SG open sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-50

Error Name

Perfect Binder: Sub Grip Open Position Lag Error

Pattern

Error Condition

At the start of the sub grip close operation, the SG open sensor did not go OFF, even after the SG
motor had operated for 500 ms.

Major Cause

 SG motor defective
 SG open sensor defective
534
 1.SC Codes

 Harness connector loose, damaged, or defective

 Slave control board defective

Solution

 Reconnect the connector.

 Replace the SG motor.
 Replace the SG open sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-51

Error Name

Perfect Binder: Sub Grip Close Position Late Error

Pattern

Error Condition

At the start of the sub grip close operation, the SG close sensor did not go ON, even after the SG motor
had operated for 1500 ms.

Major Cause

 SG motor defective
 SG close sensor defective
 Harness connector loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the SG motor.
 Replace the SG close sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

535
1.SC Codes

SC754-52

Error Name

Perfect Binder: Sub Grip Close Position Lag Error

Pattern

Error Condition

At the start of the sub grip open operation, the SG close sensor did not go OFF, even after the SG
motor had operated for 500 ms.

Major Cause

 SG motor defective
 SG close sensor defective
 Harness connector loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the SG motor.
 Replace the SG close sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-53

Error Name

Perfect Binder: Main Grip HP Sensor Late Error

Pattern

Error Condition

 During main grip lift, the MG HP sensor did not go ON, even though the main grip lift motor had
operated for 6185 ms.
 MG HP sensor did not go OFF when the main grip moved from up position to down position.

Major Cause

 MG lift motor defective

536
 1.SC Codes

 MG HP sensor defective
 Connector harness loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the MG HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-54

Error Name

Perfect Binder: Main Grip HP Sensor Lag Error

Pattern

Error Condition

 During main grip lowering, the MG HP sensor did not go OFF, even though the main grip lift motor
had operated for 1455 ms.
 MG HP sensor did not go ON when the main grip moved from down position to up position.

Major Cause

 MG lift motor defective

 MG HP sensor defective
 Connector harness loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the MG HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

537
1.SC Codes

SC754-55

Error Name

Perfect Binder: Main Grip Press Sensor (S) Position Late Error

Pattern

Error Condition

When lifting from main grip signature registration position, MG press sensors did not go ON, even
though the MG lift motor had operated for 95 ms.

Major Cause

 MG lift motor defective

 MG press sensors defective
 Connector harness loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the MG press sensor (S).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-56

Error Name

Perfect Binder: Main Grip Press Sensor (S) Position Lag Error

Pattern

Error Condition

When lowering to main grip signature registration position, MG press sensor (S) did not go OFF, even
though the MG lift motor had operated for 5460 ms.

Major Cause

 MG lift motor defective

 MG press sensor (S) defective
538
 1.SC Codes

 Connector harness loose, damaged, or defective

 Slave control board defective

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the MG press sensor (S).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-57

Error Name

Perfect Binder: Main Grip Press Sensor (L) Position Late Error

Pattern

Error Condition

When lowering cover in main grip to press position, MG press sensor (L) did not go ON, even though
the MG lift motor had operated for 6185 ms.

Major Cause

 MG lift motor defective

 MG press sensor (L) defective
 Connector harness loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the MG press sensor (L).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

539
1.SC Codes

SC754-58

Error Name

Perfect Binder: Main Grip Press Sensor (L) Position Lag Error

Pattern

Error Condition

When raising cover in main grip from press position, MG press sensor (L) did not go OFF, even though
the MG lift motor had operated for 95 ms.

Major Cause

 MG lift motor defective

 MG press sensor (L) defective
 Connector harness loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the MG press sensor (L).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-59

Error Name

Perfect Binder: Signature Exit Sensor Late Error

Pattern

Error Condition

When signature was passed from main grip to signature exit roller, signature exit sensor did not go ON
after MG lift motor moved to signature turnover position.

Major Cause

 MG lift motor defective

 Signature exit sensor defective
540
 1.SC Codes

 Signature out of position, snagged on main grip

 Connector harness loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the signature exit sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-60

Error Name

Perfect Binder: Main Grip HP Sensor (L) Late Error

Pattern

Error Condition

During main grip lift, the MG HP sensor (L) did not go ON, even though the main grip lift motor had
operated for 6185 ms.

Major Cause

 MG lift motor defective

 MG HP sensor (L) defective
 Connector harness loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the MG HP sensor (L).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

541
1.SC Codes

SC754-61

Error Name

Perfect Binder: Main Grip HP Sensor (L) Lag Error

Pattern

Error Condition

During main grip lowering, the MG HP sensor (L) did not go OFF, even though the main grip lift motor
had operated for 1445 ms.

Major Cause

 MG lift motor defective

 MG HP sensor (L) defective
 Connector harness loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the MG lift motor.
 Replace the MG HP sensor (L).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-62

Error Name

Perfect Binder: Main Grip Open Sensor (R) Late Error

Pattern

Error Condition

At the start of the main grip open operation, the MG open sensor (R) did not go ON, even after the MG
motor (R) had operated for 3000 ms.

Major Cause

 Main grip motor (R) defective

 MG open sensor (R) defective
542
 1.SC Codes

 Connector or harness loose, damaged, or defective

 Slave control board defective

Solution

 Reconnect the connector.

 Replace the main grip motor (R).
 Replace the main grip open sensor (R).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-63

Error Name

Perfect Binder: Main Grip Open Sensor (R) Lag Error

Pattern

Error Condition

At the start of the main grip close operation, the MG open sensor (R) did not go OFF, even after the MG
motor (R) had operated for 500 ms.

Major Cause

 Main grip motor (R) defective

 Main grip open sensor (R) defective
 Connector or harness loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the main grip motor (R).
 Replace the main grip open sensor (R).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

543
1.SC Codes

SC754-64

Error Name

Perfect Binder: Main Grip Close Sensor (R) Late Error

Pattern

Error Condition

At the start of the main grip close operation, the MG close sensor (R) did not go ON, even after the MG
motor (R) had operated for 3000 ms.

Major Cause

 Main grip motor (R) defective

 Main grip close sensor (R) defective
 Connector or harness loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the main grip motor (R).
 Replace the main grip close sensor (R).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-65

Error Name

Perfect Binder: Main Grip Close Sensor (R) Lag Error

Pattern

Error Condition

At the start of the main grip close operation, the MG close sensor (R) did not go OFF, even after the MG
motor (R) had operated for 500 ms.

Major Cause

 Main grip motor (R) defective

 Main grip close sensor (R) defective
544
 1.SC Codes

 Connector or harness loose, damaged, or defective

 Slave control board defective

Solution

 Reconnect the connector.

 Replace the main grip motor (R).
 Replace the main grip close sensor (R).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-66

Error Name

Perfect Binder: Main Grip Motor (R) Rotation Error

Pattern

Error Condition

At the start of the main grip open operation, the MG encoder sensor (R) was not detected on/off, even
after the MG motor (R) had operated for 200 ms.

Major Cause

 Main grip motor (R) defective

 Main grip encoder sensor (R) defective
 Connector or harness loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the main grip motor (R).
 Replace the main grip encoder sensor (R).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

545
1.SC Codes

SC754-67

Error Name

Perfect Binder: Main Grip Open Sensor (F) Late Error

Pattern

Error Condition

At the start of the main grip open operation, the MG open sensor (F) did not go ON, even after the MG
motor (R) had operated for 3000 ms.

Major Cause

 Main grip motor (F) defective

 MG open sensor (F) defective
 Connector or harness loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the MG motor (F).
 Replace the MG open sensor (F).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-68

Error Name

Perfect Binder: Main Grip Open Sensor (F) Lag Error

Pattern

Error Condition

At the start of the main grip close operation, the MG open sensor (F) did not go OFF, even after the MG
motor (F) had operated for 500 ms.

Major Cause

 MG motor (F) defective

 MG open sensor (F) defective
546
 1.SC Codes

 Connector or harness loose, damaged, or defective

 Slave control board defective

Solution

 Reconnect the connector.

 Replace the MG motor (F).
 Replace the MG open sensor (F).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-69

Error Name

Perfect Binder: Main Grip Close Sensor (F) Late Error

Pattern

Error Condition

At the start of the main grip open operation, the MG close sensor (F) did not go ON, even after the MG
motor (F) had operated for 3000 ms.

Major Cause

 MG motor (F) defective

 MG close sensor (F) defective
 Connector or harness loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the MG motor (F).
 Replace the MG close sensor (F).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

547
1.SC Codes

SC754-70

Error Name

Perfect Binder: Main Grip Close Sensor (F) Lag Error

Pattern

Error Condition

At the start of the main grip open operation, the MG close sensor (F) did not go OFF, even after the MG
motor (F) had operated for 500 ms.

Major Cause

 MG motor (F) defective

 MG close sensor (F) defective
 Connector or harness loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the MG motor (F).
 Replace the MG close sensor (F).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-71

Error Name

Perfect Binder: Main Grip Motor (F) Rotation Error

Pattern

Error Condition

At the start of the main grip open/close operation, the MG encoder sensor (F) was not detected on/off,
even after the MG motor (F) had operated for 200 ms.

Major Cause

 MG motor (F) defective

 MG encoder sensor (F) defective
548
 1.SC Codes

 Connector or harness loose, damaged, or defective

 Slave control board defective

Solution

 Reconnect the connector.

 Replace the MG motor (F).
 Replace the MG encoder sensor (F).
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-72

Error Name

Perfect Binder: Signature Exit Path HP Sensor Late Error

Pattern

Error Condition

During signature output roller separation, the signature exit path sensor did not go ON, even after the
signature exit path motor was ON for 750 ms.

Major Cause

 Signature path exit motor defective

 Signature path exit HP sensor defective
 Connector loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the signature path exit motor.
 Replace the signature path exit HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

549
1.SC Codes

SC754-73

Error Name

Perfect Binder: Signature Exit Path HP Sensor Lag Error

Pattern

Error Condition

During signature exit roller nip operation, the signature exit path sensor did not go OFF, even after the
signature exit path motor was OFF for 300 ms.

Major Cause

 Signature path exit motor defective

 Signature path exit HP sensor defective
 Connector loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the signature path exit motor.
 Replace the signature path exit HP sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-74

Error Name

Perfect Binder: Signature Path Exit Press Sensor Late Error

Pattern

Error Condition

During signature exit roller nip operation, the signature exit path exit press sensor did not go ON, even
after the signature exit path motor operated for 750 ms.

Major Cause

 Signature path exit motor defective

 Signature path exit press sensor defective
550
 1.SC Codes

 Connector loose, damaged, or defective

 Slave control board defective

Solution

 Reconnect the connector.

 Replace the signature path exit motor.
 Replace the signature path exit press sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-75

Error Name

Perfect Binder: Signature Path Exit Press Sensor Late Error

Pattern

Error Condition

During signature output roller separation, the signature exit path press sensor did not go OFF, even
after the signature exit path motor was ON for 300 ms.

Major Cause

 Signature path exit motor defective

 Signature path exit press sensor defective
 Connector loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the signature path exit motor.
 Replace the signature path exit press sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

551
1.SC Codes

SC754-76

Error Name

Perfect Binder: Leading Edge Sensor Late Error

Pattern

Error Condition

When signature exited at signature path exit roller, the leading edge sensor did not go ON, even after
the signature exit roller motor operated long enough to feed the book 45 mm.

Major Cause

 Signature exit roller motor defective

 Leading edge sensor defective
 Signature jam
 Connector loose, damaged, or defective
 Slave control board defective

Solution

 Reconnect the connector.

 Replace the signature exit roller motor.
 Replace the leading edge sensor.
 Replace the slave control board.
 Replace the motor harness.
 Replace the sensor harness.
 Clear the signature jam
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-77

Error Name

Perfect Binder: Drive Switch Motor Error (Down to Up)

Pattern

Error Condition

The rack where the drive gear is mounted did not retract from the drive switch sensor after the drive
switch motor operated for 3 sec.

552
 1.SC Codes

Major Cause

 Drive switch motor defective

 Drive switch sensor defective
 Connector loose, damaged, or defective
 Inserter control board defective

Solution

 Reconnect the connector.

 Replace the drive switch motor.
 Replace the drive switch sensor
 Replace the inserter control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-78

Error Name

Perfect Binder: Drive Switch Motor Error (Up to Down)

Pattern

Error Condition

The rack where the drive gear is mounted was late arriving at the drive switch sensor after the drive
switch motor operated for 3 sec.

Major Cause

 Drive switch motor defective

 Drive switch sensor defective
 Connector loose, damaged, or defective
 Inserter control board defective

Solution

 Reconnect the connector.

 Replace the drive switch motor.
 Replace the drive switch sensor
 Replace the inserter control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.
553
1.SC Codes

SC754-79

Error Name

Perfect Binder: Upper Tray Low Position Late Error

Pattern

Error Condition

The upper tray did not leave the lower limit sensor after the upper tray lift motor had operated for 5 s.

Major Cause

 Upper tray lift motor defective

 Upper tray low limit sensor defective
 Connector loose, damaged, or defective
 Inserter control board defective

Solution

 Reconnect the connector.

 Replace the upper tray lift motor.
 Replace the upper tray low limit sensor
 Replace the inserter control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-80

Error Name

Perfect Binder: Upper Tray Feed Position Late Error

Pattern

Error Condition

The upper tray did not arrive at the PICK sensor after the upper tray lift motor had operated for 5 s.

Major Cause

 Upper tray lift motor defective

 Upper tray PICK sensor defective
 Connector loose, damaged, or defective
 Inserter control board defective
554
 1.SC Codes

Solution

 Reconnect the connector.

 Replace the upper tray lift motor.
 Replace the upper tray PICK sensor
 Replace the inserter control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-81

Error Name

Perfect Binder: Lower Tray Low Position Lag Error

Pattern

Error Condition

The lower tray did not leave the low limit sensor after the lower tray lift motor had operated for 5 s.

Major Cause

 Lower tray lift motor defective

 Upper tray low limit sensor defective
 Connector loose, damaged, or defective
 Inserter control board defective

Solution

 Reconnect the connector.

 Replace the lower tray lift motor.
 Replace the upper tray low limit sensor
 Replace the inserter control board.
 Replace the motor harness.
 Replace the sensor harness.
After the repairs, cancel the low performance mode, and then turn the power off/on.

SC754-82

Error Name

Perfect Binder: Lower Tray Paper Feed Position Late Error

555
1.SC Codes

Pattern

Error Condition

The lower tray did not leave the lower tray paper feed sensor after the lower tray lift motor had operated
for 5 s.

Major Cause

 Lower tray lift motor defective

 Lower tray PICK sensor defective
 Connector loose, damaged, or defective
 Inserter control board defective

Solution

Reset by the service technician

556
 1.SC Codes

SC756
SC756-01

Error Name

Ring Binder: Downstream Device Communication Error

Pattern

Error Condition

The ring binder does not detect the downstream device.

Major Cause

 Power of downstream device is not turned on.

 I/F harness connector disconnected or short circuit
 Board on the ring binder or a downstream device defective

Solution

1. Turn the power OFF and ON.

2. Check the downstream device power supply.
Check if the power cord of the downstream unit is connected, and if its power is turned on.
If not, connect the power cord and turn off the power.
3. Check the connector.
Check the connection between the ring binder and downstream device. (Check all the connectors
are properly connected.)
If the connector is not connected properly, reconnect the connector. Turn the power OFF/ON, and
then check if the SC recurs.
4. Check the harness.
Check if the harness is damaged or exposed. if so, replace the harness. Turn the power OFF/ON,
and then check if the SC recurs.
5. Replace the components.
 Replace the interface cable.
 Replace the main board on the ring binder.

SC756-02

Error Name

Ring Binder: Device Connection Order Error

557
1.SC Codes

Pattern

Error Condition

The ring binder does not detect command for connection confirmation at initial communication after
power on.

Major Cause

 Power of downstream device is not turned on.

 I/F harness connector disconnected or short circuit
 Board on the ring binder or a downstream device defective

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check that all the connectors are properly connected.
If the connector is not connected properly, reconnect the connector. Turn the power OFF/ON, and
then check if the SC recurs.
3. Check the harness.
Check if the harness is damaged or exposed. if so, replace the harness. Turn the power OFF/ON,
and then check if the SC recurs.
4. Replace the components.
 Replace the interface cable.
 Replace the main board on the ring binder.

SC756-10

Error Name

Ring Binder: Junction Gate HP Error

Pattern

Error Condition

 The switchback junction gate on the transport path moved from home position, but home position is
detected even after a specified time had passed. (The first time is reported as a jam. An SC is
issued the second time this occurs.)
 The switchback junction gate on the transport path has moved to the home position, but home
position is not be detected within a specified time. (The first time is reported as a jam. An SC is
issued the second time this occurs.)
* The first time: Transport unit exit lag jam (J333)
558
 1.SC Codes

Major Cause

 Power of downstream unit not turned on

 Motor defective (Blade motor)
 Connector disconnected
 Overload
 Home position sensor defective (Blade HP sensor)

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check the connection between the blade motor/blade HP sensor and main board. (Check all the
connectors are properly connected.)
If the connector is not connected properly, reconnect the connector. Turn the power OFF/ON, and
then check if the SC recurs.
3. Check the harness.
Check if the harness between the blade motor/blade HP sensor and main board is damaged or
exposed. If so, replace the harness. Turn the power OFF/ON, and then check if the SC recurs.
4. Replace the components.
 If the blade motor does not operate, replace the motor.
 If the blade HP sensor does not detect, replace the sensor.
 If the main board on the ring binder is defective, replace the board.

SC756-20

Error Name

Ring Binder: Pre-Punch Side Fence HP Error

Pattern

Error Condition

 The jogger fences in the pre-punch jogger unit moved from home position, but home position is
detected even after a specified time had passed. (The first time is reported as a jam. An SC is
issued the second time this occurs.)
 The jogger fences in the pre-punch jogger unit moved to the home position, but home position is
not be detected within a specified time. (The first time is reported as a jam. An SC is issued the
second time this occurs.)
* The first time: Pre-punch jam (J334)

559
1.SC Codes

Major Cause

 Power of downstream unit not turned on

 Motor defective (Side jogger motor)
 Connector disconnected
 Overload
 Home position sensor defective (Side jogger HP sensor)

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check the connection between the side jogger motor/side jogger HP sensor and main board.
(Check that all the connectors are properly connected.)
If the connector is not connected properly, reconnect the connector. Turn the power OFF/ON, and
then check if the SC recurs.
3. Replace the components.
 If the side jogger motor does not operate, replace the motor.
 If the side jogger HP sensor does not react, replace the sensor.
 If the main board on the ring binder is defective, replace the board.

SC756-21

Error Name

Ring Binder: Pre-Punch Jogger Roller HP Error

Pattern

Error Condition

 The pre-punch jogger roller moved from home position, but home position is detected even after a
specified time had passed. (The first time is reported as a jam. An SC is issued the second time
this occurs.)
 The pre-punch jogger roller has moved to the home position, but home position is not be detected
within a specified time. (The first time is reported as a jam. An SC is issued the second time this
occurs.)
* The first time: Pre-punch jam (J334)

Major Cause

 Power of downstream unit not turned on.

 Motor defective (Punch pre roller lift motor)
 Connector disconnected

560
 1.SC Codes

 Overload
 Home position sensor defective (Punch pre roller lift HP sensor)

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check the connection between the punch pre roller lift motor/punch pre roller lift HP sensor and the
main board. (Check that all the connectors are properly connected.)
If the connector is not connected properly, reconnect the connector. Turn the power OFF/ON, and
then check if the SC recurs.
3. Check the harness.
Check if the harness between the punch pre roller lift motor/punch pre roller lift HP sensor and the
main board is damaged or exposed. if so, replace the harness. Turn the power OFF/ON, and then
check if the SC recurs.
4. Replace the components.
 If the punch pre roller lift motor does not operate, replace the motor.
 If the punch pre roller lift HP sensor does not react, replace the sensor.
 If the main board on the ring binder is defective, replace the board.

SC756-22

Error Name

Ring Binder: Punch Unit Detection Error

Pattern

Error Condition

 The punch unit is not detected at unit initialization.

 The punch motor turns on, but home position is detected even after the specified time (first
rotation).
 The punch motor turns on, but an encoder pulse is not detected within the specified time (first
rotation/HP detection).
 The punch motor turns on, but home position is not detected within the specified time (HP
detection).

(The first time is reported as a jam. An SC is issued the second time this occurs.)
* The first time: Punch motor jam (J340)

Major Cause

 Power of downstream unit not turned on

561
1.SC Codes

 Incorrect type of punch unit is installed. (such as punch unit for predecessor model)
 Motor defective (punch motor)
 Connector disconnected
 Overload
 Home position sensor defective (Punch HP sensor)
 Encoder sensor defective (Punch encoder sensor)

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check the connection between the punch motor/punch HP sensor and the main board. (Check that
all the connectors are properly connected.)
If the connector is not connected properly, reconnect the connector. Turn the power OFF/ON, and
then check if the SC recurs.
3. Check if the correct punch unit is installed.
4. Replace the punch unit.
5. If the main board on the ring binder is defective, replace the main board.

SC756-23

Error Name

Ring Binder: Punch Entrance Roller HP Error

Pattern

Error Condition

 The punch entrance roller moved from home position, but home position is detected even after a
specified time had passed. (The first time is reported as a jam. An SC is issued the second time
this occurs.)
 The punch entrance roller has moved to the home position, but home position is not be detected
within a specified time. (The first time is reported as a jam. An SC is issued the second time this
occurs.)
* The first time: Pre-punch jam (J334)

Major Cause

 Power of downstream unit not turned on

 Motor defective (Punch entrance roller lift motor)
 Connector disconnected
 Overload
 Home position sensor defective (Punch entrance roller lift HP sensor)
562
 1.SC Codes

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check the connection between the punch entrance roller lift motor/punch entrance roller lift HP
sensor and main board. (Check all the connectors are completely connected.)
3. Check the harness.
Check the harness between the punch entrance roller lift motor/punch entrance roller lift HP sensor
and main board.
If the harness is damaged or exposed, replace it. Turn the power OFF/ON, and then check if the
SC recurs.
4. Replace the components.
 If the punch entrance roller lift motor does not operate, replace the motor.
 If the punch entrance roller lift HP sensor does not react, replace the sensor.
 If the main board on the ring binder is defective, replace the board.

SC756-30

Error Name

Ring Binder: Paddle Roller HP Error

Pattern

Error Condition

 The paddle roller moved from home position, but home position is detected even after a specified
time had passed. (The first time is reported as a jam. An SC is issued the second time this occurs.)
 The paddle roller has moved to the home position, but home position is not be detected within a
specified time. (The first time is reported as a jam. An SC is issued the second time this occurs.)
* The first time: Pre-punch jogger jam (J343)

Major Cause

 Power of downstream unit not turned on

 Motor defective (Paddle roller lift motor)
 Connector disconnected
 Overload
 Home position sensor defective (Paddle roller HP sensor)

Solution

1. Turn the power OFF and ON.

2. Check the connector.

563
1.SC Codes

Check the connection between the paddle roller lift motor/paddle roller HP sensor and sub board
(binder unit controller board). (Check all the connectors are properly connected.)
If the connector is not connected properly, reconnect the connector. Turn the power OFF/ON, and
then check if the SC recurs.
3. Check the harness.
Check the harness between the paddle roller lift motor/paddle roller HP sensor and sub board
(binder unit controller board).
If the harness is damaged or exposed, replace it. Turn the power OFF/ON, and then check if the
SC recurs.
4. Replace the components.
 If the paddle roller lift motor does not operate, replace the motor.
 If the paddle roller HP sensor does not react, replace the sensor.
 If the sub board (binder unit controller board) is defective, replace the board.

SC756-31

Error Name

Ring Binder: Jogger Fence 1 HP Error

Pattern

Error Condition

 The front jogger fence moved from home position, but home position is detected even after a
specified time had passed. (The first time is reported as a jam. An SC is issued the second time
this occurs.)
 The front jogger fence has moved to the home position, but home position is not be detected within
a specified time. (The first time is reported as a jam. An SC is issued the second time this occurs.)
* The first time: Pre-punch jogger jam (J343)

Major Cause

 Power of downstream unit not turned on

 Motor defective (Jog fence motor 1)
 Connector disconnected
 Overload
 Home position sensor defective (Side fence 1 HP sensor)

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check the connection between jog fence motor 1/side fence 1 HP sensor and sub board (binder
564
 1.SC Codes

unit controller board). (Check all the connectors are properly connected.)
If the connector is not connected properly, reconnect the connector. Turn the power OFF/ON, and
then check if the SC recurs.
3. Check the harness.
Check the harness between jog fence motor 1/side fence 1 HP sensor and sub board (binder unit
controller board).
If the harness is damaged or exposed, replace it. Turn the power OFF/ON, and then check if the
SC recurs.
4. Replace the components.
 If the jog fence motor 1 does not operate, replace the motor.
 If the side fence 1 HP sensor does not react, replace the sensor.
 If the sub board (binder unit controller board) is defective, replace the board.

SC756-32

Error Name

Jogger Fence 2 HP Error

Pattern

Error Condition

 The rear jogger fence moved from home position, but home position is detected even after a
specified time had passed. (The first time is reported as a jam. An SC is issued the second time
this occurs.)
 The rear jogger fence has moved to the home position, but home position is not detected even
after a specified time had passed. (The first time is reported as a jam. An SC is issued the second
time this occurs.)
* The first time: Pre-punch jogger jam (J343)

Major Cause

 Power of downstream unit not turned on

 Motor defective (Jog fence motor 2)
 Connector disconnected
 Overload
 Home position sensor defective (Side fence 2 HP sensor)

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check the connection between the jog fence motor 2/side fence 2 HP sensor and sub board
565
1.SC Codes

(binder unit controller board). (Check all the connectors are properly connected.)
If the connector is not connected properly, reconnect the connector. Turn the power OFF/ON, and
then check if the SC recurs.
3. Check the harness.
Check the harness between the jog fence motor 2/side fence 2 HP sensor and sub board (binder
unit controller board).
If the harness is damaged or exposed, replace it. Turn the power OFF/ON, and then check if the
SC recurs.
4. Replace the components.
 If the jog fence motor 2 does not operate, replace the motor.
 If the side fence 2 HP sensor does not react, replace the sensor.
 If the sub board (binder unit controller board) is defective, replace the board.

SC756-33

Error Name

Ring Binder: Stack Tamper HP Error

Pattern

Error Condition

 The stack tamper moved from home position, but home position is detected even after a specified
time had passed. (The first time is reported as a jam. An SC is issued the second time this occurs.)
 The stack tamper has moved to the home position, but home position is not be detected within a
specified time. (The first time is reported as a jam. An SC is issued the second time this occurs.)
*First time jam: Pre-punch jogger jam (J343)

Major Cause

 Power of downstream unit not turned on

 Stack tamper motor detective
 Connector disconnected
 Overload
 Stack tamper HP sensor detective

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check the connection between the stack tamper motor/stack tamper HP sensor and the sub board.
(Check all the connectors are completely connected.)
If the connector is not connected properly, reconnect the connector. Turn the power OFF/ON, and
566
 1.SC Codes

then check if the SC recurs.

3. Check the harness.
If the harness between the stack tamper motor/stack tamper HP sensor and the sub board is
damaged or exposed, replace the harness. Turn the power OFF/ON, and then check if the SC
recurs.
4. Replace the components.
 Replace the stack tamper motor.
 Replace the stack tamper HP sensor.
 Replace the sub board.

SC756-34

Error Name

Ring Binder: Pre-Bind Jogger Clamp HP Error

Pattern

Error Condition

 The pre-bind jogger clamp moved from home position, but home position is detected even after a
specified time had passed. (The first time is reported as a jam. An SC is issued the second time
this occurs.)
 The pre-bind jogger clamp has moved to the home position, but home position is not be detected
within a specified time. (The first time is reported as a jam. An SC is issued the second time this
occurs.)
*First time jam: Pre-punch jogger jam (J343)

Major Cause

 Power of downstream unit not turned on

 Spine camp motor defective
 Connector disconnected
 Overload
 Clamp unit HP sensor defective

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check the connection between the spine clamp motor/clamp HP Sensor and the sub board. (Check
all the connectors are completely connected.)
If the connector is not connected properly, reconnect the connector. Turn the power OFF/ON, and
then check if the SC recurs.
567
1.SC Codes

3. Check the harness.

Check if the harness between the spine clamp motor/clamp HP Sensor and the sub board is
damaged or exposed. If so, replace the harness. Turn the power OFF/ON, and then check if the
SC recurs.
4. Replace the components.
 Replace the spine camp motor.
 Replace the clamp HP sensor.
 Replace the sub board.

SC756-40

Error Name

Ring Binder: Binder Unit Run-Out Error

Pattern

Error Condition

 The run-out roller moved from home position, but home position is detected even after a specified
time had passed. (The first time is reported as a jam. An SC is issued the second time this occurs.)
 The run-out roller has moved to the home position, but home position is not be detected within a
specified time. (The first time is reported as a jam. An SC is issued the second time this occurs.)
*First time jam: Pre-punch jogger jam (J343)

Major Cause

 Power of downstream unit not turned on

 Runout press roller motor defective
 Connector disconnected
 Overload
 Runout roller HP sensor defective

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check the connection between the runout press roller motor / runout roller HP sensor and the sub
board. (Check all the connectors are completely connected.)
If the connector is not connected properly, reconnect the connector. Turn the power OFF/ON, and
then check if the SC recurs.
3. Check the harness.
Check if the harness between the runout press roller motor / runout roller HP sensor and the sub
board is damaged or exposed. If so, replace the harness. Turn the power OFF/ON, and then check
568
 1.SC Codes

if the SC recurs.
4. Replace the components.
 Replace the runout press roller motor
 Replace the runout roller HP sensor
 Replace the sub board.

SC756-41

Error Name

Ring Binder: Clamp Thickness Error

Pattern

Error Condition

 When jogging paper, a 100-sheet stack was detected and the 50-sheet detect sensor is OFF. (The
first time is reported as a jam. An SC is issued the second time this occurs.) *First time jam: Pre-
punch jogger jam (J343)
 At initialization, the clamp moved to the open release position, and the 50-sheet detect sensor
turns OFF.

Major Cause

 Power of downstream unit not turned on

 Connector disconnected
 50-sheet detect sensor defective

Solution

1. Turn the power OFF and ON

2. Check the connector .
Check connection between the 50-sheet detect sensor/stack thickness sensor and the sub
board.(Check all the connectors are completely connected.)
If the connector is not connected properly, reconnect the connector. Turn the power OFF/ON, and
then check if the SC recurs.
3. Check the harness.
Check if the harness between each sensor and the sub board is damaged or exposed. If so,
replace the harness. Turn the power OFF/ON, and then check if the SC recurs.
4. Replace the components
 Replace the 50-sheet detect sensor.
 Replace the stack thickness sensor.
 Replace the sub board.

569
1.SC Codes

SC756-42

Error Name

Ring Binder: Alignment Pin Error

Pattern

Error Condition

 The alignment pin moved from home position, but home position is detected even after a specified
time had passed. (The first time is reported as a jam. An SC is issued the second time this occurs.)
 The alignment pin has moved to the home position, but home position is not be detected within a
specified time. (The first time is reported as a jam. An SC is issued the second time this occurs.)
 *First time jam: Alignment pin motor jam (J342) or Alignment unit jam (J344)

Major Cause

 Power of downstream unit not turned on

 Alignment pin motor defective
 Connector disconnected
 Overload
 Alignment pin HP sensor defective

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check connection between the alignment pin motor/ alignment pin HP sensor and the sub board.
(Check all the connectors are completely connected.)
If the connector is disconnected, reconnect the connector. Turn the power OFF/ON, and then
check if the SC recurs.
3. Check the harness.
Check if the harness between the alignment pin motor/ alignment pin HP sensor and the sub board
is damaged or exposed. If so, replace the harness. Turn the power OFF/ON, and then check if the
SC recurs.
4. Replace the components.
 Replace the alignment pin motor.
 Replace the alignment pin HP sensor.
 Replace the sub board.

570
 1.SC Codes

SC756-43

Error Name

Ring Binder: Pre-Bind Jogger Shutter Error

Pattern

Error Condition

 The jogger shutter moved from home position, but home position is detected even after a specified
time had passed. (The first time is reported as a jam. An SC is issued the second time this occurs.)
 The jogger shutter has moved to the home position, but home position is not be detected within a
specified time. (The first time is reported as a jam. An SC is issued the second time this occurs.)
 *First time jam: Shutter motor jam (J341)

Major Cause

 Downstream unit off

 Shutter motor defective
 Connector disconnected
 Overload
 Shutter HP sensor defective

Solution

1. Turn the power OFF and ON.

2. Check the connector .
Check the connection between the shutter motor/shutter HP sensor and the sub board. (Check all
the connectors are completely connected.)
If the connector is disconnected, reconnect the connector. Turn the power OFF/ON, and then
check if the SC recurs.
3. Check the harness.
Check if the harness between the shutter motor/shutter HP sensor and the sub board is damaged
or exposed. If so, replace the harness. Turn the power OFF/ON, and then check if the SC recurs.
4. Replace the components.
 Replace the shutter motor.
 Replace the shutter HP sensor.
 Replace the sub board.

SC756-44

Error Name

Ring Binder: 50/100 Clamp Adjustment Error

571
1.SC Codes

Pattern

Error Condition

 The clamp moved from home position, but home position is detected even after a specified time
had passed. (The first time is reported as a jam. An SC is issued the second time this occurs.)
 The clamp has moved to the home position, but home position is not be detected within a specified
time. (The first time is reported as a jam. An SC is issued the second time this occurs.)
 *First time jam: 50/100 Clamp adjust motor jam (J346)

Major Cause

 Downstream unit off

 50/100 clamp adjust motor defective
 Connector disconnected
 Overload
 Ring switch HP sensor defective
 Ring switch timing sensor defective

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check the connection between the 50/100 clamp adjust motor/ring switch HP sensor and the sub
board. (Check all the connectors are completely connected.)
If the connector is disconnected, reconnect the connector. Turn the power OFF/ON, and then
check if the SC recurs.
3. Check the harness.
Check if the harness between the motor/sensor and the sub board is damaged or exposed. If so,
replace the harness. Turn the power OFF/ON, and then check if the SC recurs.
4. Replace the components.
 Replace the 50/100 clamp adjust motor
 Replace the ring switch HP sensor
 Replace the sub board.

SC756-45

Error Name

Ring Binder: Timing Sensor Interval Error

Pattern

572
 1.SC Codes

Error Condition

At initialization or ring binding, the timing sensor does not turn ON or OFF within the prescribed time.
(The first time is reported as a jam. An SC is issued the second time this occurs.)
*First time jam: Punch motor jam (J345)

Major Cause

 Power of downstream unit not turned on

 Clamp unit motor defective
 Connector disconnected
 Overload
 Bind timing sensor defective

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check the connection between the clamp unit motor/bind timing sensor and the sub board. (Check
all the connectors are completely connected.)
If the connector is disconnected, reconnect the connector. Turn the power OFF/ON, and then
check if the SC recurs.
3. Check the harness.
Check if the harness between the clamp unit motor/bind timing sensor and the sub board is
damaged or exposed. If so, replace the harness. Turn the power OFF/ON, and then check if the
SC recurs.
4. Replace the components.
 Replace the clamp unit motor.
 Replace the bind timing sensor.
 Replace the sub board.

SC756-46

Error Name

Ring Binder: Clamp Unit HP Error

Pattern

Error Condition

 At initialization or during ring binding, the unit did not arrive at home position within the prescribed
time. (The first time is reported as a jam. An SC is issued the second time this occurs.)
 The clamp unit moved from home position, but home position is detected even after the prescribed

573
1.SC Codes

time. (The first time is reported as a jam. An SC is issued the second time this occurs.)
*First time jam: Punch motor jam (J345)

Major Cause

 Power of downstream unit not turned on

 Clamp unit motor defective
 Connector disconnected
 Overload
 Clamp unit HP sensor defective

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check the connection between the clamp unit motor/clamp unit HP sensor/bind timing sensor and
the sub board. (Check all the connectors are completely connected.)
If the connector is disconnected, reconnect the connector. Turn the power OFF/ON, and then
check if the SC recurs.
3. Check the harness.
Check if the harness between the motor/sensors and the sub board is damaged or exposed. If so,
replace the harness. Turn the power OFF/ON, and then check if the SC recurs.
4. Replace the components.
 Replace the clamp unit motor.
 Replace the clamp unit HP sensor.
 Replace the bind timing sensor.
 Replace the sub board.

SC756-47

Error Name

Ring Binder: Spine Alignment Error

Pattern

Error Condition

During alignment, timeout occurred when the alignment pin is moving to the top or to the home position.
This timeout recurs at the second attempt.

Major Cause

 Power of downstream unit not turned on

 Alignment pin motor defective

574
 1.SC Codes

 Connector disconnected
 Overload
 Alignment pin HP sensor defective
 Alignment pin up sensor defective
 Jog mechanism defective
 Punch defective

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check the connection between the alignment pin motor/ alignment pin HP sensor/ alignment pin up
sensor and the sub board. (Check all the connectors are completely connected.)
If the connector is disconnected, reconnect the connector. Turn the power OFF/ON, and then
check if the SC recurs.
3. Check the harness.
Check if the harness between the alignment pin motor/ alignment pin HP sensor/ alignment pin up
sensor and the sub board is damaged or exposed. If so, replace the harness. Turn the power
OFF/ON, and then check if the SC recurs.
4. Replace the components.
 Replace the alignment pin motor.
 Replace the alignment pin HP sensor.
 Replace the Alignment pin up sensor.
 Replace the sub board.

SC756-48

Error Name

Ring Binder: Binder Unit Detection Error

Pattern

Error Condition

Binder unit is not detected at initialization. (The first time is reported as a jam. An SC is issued the
second time this occurs.)
*First time jam: Binder unit not detected jam (J338)

Major Cause

 Power of downstream unit not turned on

 Connector disconnected
 Drawer connector defective
575
1.SC Codes

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check if the drawer connector fits properly.
Check the connection between the drawer connector of the binder unit and the sub board/ main
board.(Check all the connectors are completely connected.)
If the connector is disconnected, reconnect the connector. Turn the power OFF/ON, and then
check if the SC recurs.
3. Check the harness.
Check if the harness between the drawer connector of the binder unit and the sub board/ main
board is damaged or exposed. If so, replace the harness. Turn the power OFF/ON, and then check
if the SC recurs.
4. Replace the components.
 Replace the drawer connector and the harness.
 Replace the main board.
 Replace the sub board.

SC756-50

Error Name

Ring Binder: Swing HP Error

Pattern

Error Condition

 The swing unit moved from home position, but home position is detected even after a specified
time had passed. (The first time is reported as a jam. An SC is issued the second time this occurs.)
 The swing unit has moved to the home position, but home position is not be detected within a
specified time. (The first time is reported as a jam. An SC is issued the second time this occurs.)

*First time jam: Swing motor jam (J347)

Major Cause

 Power of downstream unit not turned on

 Swing motor defective
 Connector disconnected
 Overload
 Swing HP sensor defective

576
 1.SC Codes

Solution

1. Turn the power OFF and ON.

2. Check the connector.
Check the connection between the swing motor/swing HP sensor with the main board. (Check all
the connectors are completely connected.)
If the connector is disconnected, reconnect the connector. Turn the power OFF/ON, and then
check if the SC recurs.
3. Check the harness.
Check if the harness between the swing motor/swing HP sensor with the main board is damaged or
exposed. If so, replace the harness. Turn the power OFF/ON, and then check if the SC recurs.
4. Replace the components.
 Replace the swing motor.
 Replace the swing HP sensor.
 Replace the main board.

SC756-51

Error Name

Ring Binder: Output Belt HP Error

Pattern

Error Condition

 The output belt moved from home position, but home position is detected even after a specified
time had passed. (The first time is reported as a jam. An SC is issued the second time this occurs.)
 The output belt has moved to the home position, but home position is not be detected within a
specified time. (The first time is reported as a jam. An SC is issued the second time this occurs.)

*First time jam: Exit belt jam (J339)

Major Cause

 Power of downstream unit not turned on

 Output belt motor defective
 Connector disconnected
 Overload
 Output belt HP sensor defective

Solution

1. Turn the power OFF and ON.

577
1.SC Codes

2. Check the connector.

Check the connection between the output belt motor/ output belt HP sensor and the main board.
(Check all the connectors are completely connected.)
If the connector is disconnected, reconnect the connector. Turn the power OFF/ON, and then
check if the SC recurs.
3. Check the harness.
Check if the harness between the output belt motor/ output belt HP sensor and the main board is
damaged or exposed. If so, replace the harness. Turn the power OFF/ON, and then check if the
SC recurs.
4. Replace the components.
 Replace the output belt motor.
 Replace the output belt HP sensor.
 Replace the main board.

578
 1.SC Codes

SC761 to 790
SC761-01

Error Name

Bridge Unit: Downstream Device Communication Error

Pattern

Error Condition

The bridge unit cannot communicate with the downstream device.

Major Cause

 Power of downstream device is not turned on.

 Interface cable (between bridge unit and downstream device) connector is disconnected or
damaged.
 Bridge unit board defective
 Downstream device board defective

Solution

1. Check that the downstream device is ON.

2. Check the downstream power cord connection.
3. Check the interface cable between the downstream unit and the bridge unit.
4. Replace the interface cable.
5. Replace the downstream device PCB.
6. Replace the bridge unit PCB.

SC761-61

Error Name

Overcurrent Protection Device Error 2 (Bridge Unit)

Pattern

Error Condition

The fuse blew on the PCB.

Major Cause

 Power of downstream unit is not on.

 Bridge unit board defective
579
1.SC Codes

 Harness broken
 Transport motor defective

Solution

1. Replace the transport motor.

2. Replace the harness.
3. Replace the bridge unit board.

SC761-67

Error Name

Overcurrent Protection Device Error 8 (Bridge Unit)

Pattern

Error Condition

The fuse blew on the PCB

Major Cause

 Power of downstream unit is not off.

 Bridge unit board defective
 Harness broken
 Entrance motor defective
 Exit motor defective

Solution

1. Replace the entrance motor.

2. Replace the exit motor.
3. Replace the harness.
4. Replace the bridge unit board.

SC780-03

Error Name

LCT1: Overcurrent Protection Device Error (Vacuum Feed LCIT)

Pattern

Error Condition

The fuse on the PSU/PCB in LCT1 blew. (fuse blown signal “H (error)”)

580
 1.SC Codes

Major Cause

 Power of downstream unit is not turned on.

 Connector on the harness between PSU and PCB on LCT1 disconnected
 Harness broken
 PSU defective
 PCB defective
 24V line not grounded properly

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Reconnect the connector on the harness between the PSU and PCB on LCT1.
2. Replace the harness.
3. Replace the PCB.
4. Replace the PSU.

SC780-05

Error Name

LCT1: PSU Cooling Fan 1 Error (Vacuum Feed LCIT)

Pattern

Error Condition

Cooling fan alarm “H (error)” is detected when the PSU cooling fan 1 on the LCT1 is ON.

Major Cause

 Power of downstream unit is not turned on.

 PSU cooling fan 1 on the LCT1 defective / connector disconnected
 Harness damaged
 PCB defective
 PSU1 defective

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Reconnect the connector.
2. Replace the PSU cooling fan 1 on the LCT1.
3. Replace the harness.
4. Replace the PCB.
581
1.SC Codes

5. Replace the PSU-BOX.

SC780-06

Error Name

LCT1: PSU Cooling Fan 2 Error (Vacuum Feed LCIT)

Pattern

Error Condition

Cooling fan alarm “H (error)” is detected when the PSU cooling fan 2 on the LCT1 is ON.

Major Cause

 Power of downstream unit is not turned on.

 PSU cooling fan 2 on the LCT1 defective / connector disconnected
 Harness damaged
 PCB defective
 PSU1 defective

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Reconnect the connector.
2. Replace the PSU cooling fan 2 on the LCT1.
3. Replace the harness.
4. Replace the PCB.
5. Replace the PSU-BOX.

SC780-07

Error Name

LCT1: Bridge Unit Cooling Fan Error (Vacuum Feed LCIT)

Pattern

Error Condition

Cooling fan alarm “H (error)” is detected when the cooling fan on the bridge unit is ON.

Major Cause

 Power of downstream unit is not turned on.

582
 1.SC Codes

 Bridge unit cooling fan defective / connector disconnected

 Harness damaged
 PCB defective

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Reconnect the connector.
2. Replace the bridge unit cooling fan.
3. Replace the harness.
4. Replace the PCB.

SC780-08

Error Name

LCT1: Vertical Transport Motor Cooling Fan Error (Vacuum Feed LCIT)

Pattern

Error Condition

Cooling fan alarm “H (error)” is detected while the vertical transport motor cooling fan on the LCT1 is
ON.

Major Cause

 Power of downstream unit is not turned on.

 Vertical transport motor cooling fan on the LCT1 defective / connector disconnected
 Harness damaged
 PCB defective

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Reconnect the connector.
2. Replace the vertical transport motor cooling fan on the LCT1.
3. Replace the harness.
4. Replace the PCB.

583
1.SC Codes

SC780-09

Error Name

LCT1: Transport Motor Cooling Fan Error (Vacuum Feed LCIT)

Pattern

Error Condition

Cooling fan alarm “H (error)” is detected while the transport motor cooling fan on the LCT1 is ON.

Major Cause

 Power of downstream unit is not turned on.

 Transport motor cooling fan on the LCT1 defective / connector disconnected
 Harness damaged
 PCB defective

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Reconnect the connector.
2. Replace the transport motor cooling fan on the LCT1.
3. Replace the harness.
4. Replace the PCB.

SC780-11

Error Name

A3 LCT Cooling Fan Error (Unit 1)

Pattern

Error Condition

The cooling fan alarm detected an error when the A3 LCT cooling fan was turned ON.

Major Cause

 Power of downstream unit is not turned on.

 A3 LCT cooling fan defective / connector disconnected
 Harness damaged
 PCB defective

584
 1.SC Codes

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Reconnect the connector.
2. Replace the A3 LCT cooling fan.
3. Replace the harness.
4. Replace the PCB.

SC780-12

Error Name

A4 LCT Cooling Fan 1 Error

Pattern

Error Condition

The cooling fan alarm detected an error when the A4 LCT cooling fan 1 was turned ON.

Major Cause

 Power of downstream unit is not turned on.

 A4 LCT cooling fan 1 defective / connector disconnected
 Harness damaged
 PCB defective

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Reconnect the connector.
2. Replace the A4 LCT cooling fan 1.
3. Replace the harness.
4. Replace the PCB.

SC780-13

Error Name

A4 LCT Cooling Fan 2 Error

Pattern

585
1.SC Codes

Error Condition

The cooling fan alarm detected an error when the A4 LCT cooling fan 2 was turned ON.

Major Cause

 Power of downstream unit is not turned on.

 A4 LCT cooling fan 2 defective / connector disconnected
 Harness damaged
 PCB defective

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Reconnect the connector.
2. Replace the A4 LCT cooling fan 2.
3. Replace the harness.
4. Replace the PCB.

SC780-14

Error Name

A4 LCT Cooling Fan 3 Error

Pattern

Error Condition

The cooling fan alarm detected an error when the A4 LCT cooling fan 3 was turned ON.

Major Cause

 Power of downstream unit is not turned on.

 A4 LCT cooling fan 3 defective / connector disconnected
 Harness damaged
 PCB defective

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Reconnect the connector.
2. Replace the A4 LCT cooling fan 3.
3. Replace the harness.
4. Replace the PCB.

586
 1.SC Codes

SC780-15

Error Name

A3 LCT Cooling Fan Error (Unit 2)

Pattern

Error Condition

The cooling fan alarm detected an error when the A3 LCT cooling fan was turned ON.

Major Cause

 Power of downstream unit is not turned on.

 A3 LCT cooling fan defective / connector disconnected
 Harness damaged
 PCB defective

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Reconnect the connector.
2. Replace the A3 LCT cooling fan.
3. Replace the harness.
4. Replace the PCB.

SC780-50

Error Name

LCT1: Unit Configuration Error (LCT Not Connected) (Vacuum Feed LCIT)

Pattern

Error Condition

LCT2 is detected even though LCT1 is not installed.

Major Cause

 Power of downstream unit is not turned on.

 Interface harness on LCT1 damaged
 LCT1 DIP switch setting error
 PCB on LCT1 defective
 PSU on LCT1 defective
587
1.SC Codes

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Reconnect the connector.
2. Reconnect the LCT power cord.
3. Make the LCT1 DIP switch settings again.
4. Replace the interface harness on LCT1.
5. Replace the PCB on LCT1.
6. Replace the PSU on LCT1.

SC780-51

Error Name

LCT1: Unit Configuration Error (Bridge Unit Connection Error) (Vacuum Feed LCIT)

Pattern

Error Condition

The bridge unit is connected to LCT1, but LCT2 or the A3 LCT is not connected.

Major Cause

 Power of downstream unit is not turned on.

 The bridge unit is connected to LCT1 in single LCT configuration.
 Interface harness on LCT2 disconnected
 Power cord of LCT2 disconnected
 PSU on LCT2 defective

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Remove the bridge unit from the LCT that is farthest from the main machine.
2. Reconnect the interface harness connector of the LCT that is farthest from the main machine.
3. Reconnect the power cord of the LCT that is farthest from the main machine.
4. Replace the interface harness.
5. Replace the PSU-BOX on the LCT that is farthest from the main machine.

SC780-60

Error Name

LCT1: Multi Bypass Tray Cooling Fan Error

588
 1.SC Codes

Pattern

Error Condition

A rotation error is detected when the multi bypass unit cooling fan was turned ON.
(Two multi bypass unit cooling fans are installed. This SC is generated when there is an error from one
of the fans.)

Major Cause

 Power of downstream unit is not turned on.

 Multi bypass unit cooling fan defective / connector disconnected
 Harness is damaged
 PCB defective

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Set (slide) the multi bypass tray again, and turn the main power OFF then ON.
2. Check and reconnect the harness.
3. Replace the multi bypass unit cooling fan.
4. Check the harness of the multi bypass unit/LCT. If it is damaged, replace the harness.
5. Replace the PCB of the multi bypass unit.
6. Replace the PCB of the LCT.

SC781-03

Error Name

LCT2: Overcurrent Protection Device Error (Vacuum Feed LCIT)

Pattern

Error Condition

The fuse on the PSU/PCB in LCT2 blew. (fuse blown signal “H (error)”)

Major Cause

 Power of downstream unit is not turned on.

 Connector on the harness between PSU and PCB on LCT2 disconnected
 Harness broken
 PSU defective
 PCB defective

589
1.SC Codes

 24V line not grounded properly

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Reconnect the connector on the harness between the PSU and PCB on LCT2.
2. Replace the harness.
3. Replace the PCB.
4. Replace the PSU.

SC781-05

Error Name

LCT2: PSU Cooling Fan 1 Error (Vacuum Feed LCIT)

Pattern

Error Condition

Cooling fan alarm “H (error)” is detected when the PSU cooling fan 1 on LCT2 is ON.

Major Cause

 Power of downstream unit is not turned on.

 PSU cooling fan 1 on LCT2 defective / connector disconnected
 Harness damaged
 PCB defective
 PSU1 defective

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Reconnect the connector.
2. Replace the PSU cooling fan 1 on LCT2.
3. Replace the harness.
4. Replace the PCB.
5. Replace the PSU-BOX.

SC781-06

Error Name

LCT2: PSU Cooling Fan 2 Error (Vacuum Feed LCIT)

590
 1.SC Codes

Pattern

Error Condition

Cooling fan alarm “H (error)” is detected when the PSU cooling fan 2 on LCT1 is ON.

Major Cause

 Power of downstream unit is not turned on.

 PSU cooling fan 2 on LCT2 defective / connector disconnected
 Harness damaged
 PCB defective
 PSU1 defective

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Reconnect the connector.
2. Replace the PSU cooling fan 2 on LCT2.
3. Replace the harness.
4. Replace the PCB.
5. Replace the PSU-BOX.

SC781-08

Error Name

LCT2: Vertical Transport Motor Cooling Fan Error (Vacuum Feed LCIT)

Pattern

Error Condition

Cooling fan alarm “H (error)” is detected while the vertical transport motor cooling fan on LCT2 is ON.

Major Cause

 Power of downstream unit is not turned on.

 Vertical transport motor cooling fan on LCT2 defective / connector disconnected
 Harness damaged
 PCB defective

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as

591
1.SC Codes

necessary.
1. Reconnect the connector.
2. Replace the vertical transport motor cooling fan on LCT2.
3. Replace the harness.
4. Replace the PCB.

SC781-09

Error Name

LCT2: Transport Motor Cooling Fan Error (Vacuum Feed LCIT)

Pattern

Error Condition

Cooling fan alarm “H (error)” is detected while the transport motor cooling fan on LCT2 is ON.

Major Cause

 Power of downstream unit is not turned on.

 Transport motor cooling fan on LCT2 defective / connector disconnected
 Harness damaged
 PCB defective

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Reconnect the connector.
2. Replace the transport motor cooling fan on LCT2.
3. Replace the harness.
4. Replace the PCB.

SC781-51

Error Name

LCT2: Unit Configuration Error (Bridge Unit Connection Error)

Pattern

Error Condition

The bridge unit is connected to LCT2, but there is no LCT3.

592
 1.SC Codes

Major Cause

 Power of downstream unit is not turned on.

 The bridge unit is connected to LCT2 in double LCT configuration.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. Remove the bridge unit from the LCT that is farthest from the main machine.
2. Reconnect the interface harness connector of the LCT that is farthest from the main machine.
3. Reconnect the power cord of the LCT that is farthest from the main machine.
4. Replace the interface harness.
5. Replace the PSU-BOX on the LCT that is farthest from the main machine.

SC781-52

Error Name

LCT2: Unit Configuration Error (Multi Bypass Tray Connection Error)

Pattern

Error Condition

Multi bypass tray is connected to the A3 LCT or LCT2.

Major Cause

 Power of downstream unit is not turned on.

 Multi bypass tray is connected to the A3 LCT or LCT2.

Solution

In addition to checking for sensor/actuator defect by eye, also execute Input/Output Check as
necessary.
1. If the multi bypass tray is not installed on LCT1, remove it.
Turn the main power OFF and ON.

SC789-10

Error Name

EEPROM Error

Pattern

593
1.SC Codes

Error Condition

Loading error occurred 4 times when downloading data from EEPROM.

Major Cause

 Power of downstream unit is not turned on.

 Board on the RPIP interface box defective
 Last parameter writing failed.

Solution

1. Turn the power OFF and ON.

2. If the problem is not solved in Step 1, repeat parameter writing.
3. If the problem is not solved in Step 2, replace the board in the RPIP interface box.

SC789-11 to 14

Error Name

 789-11: RPIP Interface Box Unit Configuration Error 1

 789-12: RPIP Interface Box Unit Configuration Error 2
 789-13: RPIP Interface Box Unit Configuration Error 3
 789-14: RPIP Interface Box Unit Configuration Error 4

Pattern

Error Condition

 789-11:
The main machine detects the RPIP interface box above it (main machine + RPIP interface box).
 789-12:
The main machine detects the RPIP interface box above LCT 1 (main machine + LCT 1 + RPIP
interface box).
 789-13:
The main machine detects the RPIP interface box above LCT 2 (main machine + LCT 1 + bridge
unit 1 + LCT 2 + RPIP interface box).
 789-14:
The main machine detects the RPIP interface box above bridge unit 2 (main machine + LCT 1 +
bridge unit 1 + LCT 2 + bridge unit 2 + RPIP interface box).

Major Cause

 Power of downstream unit is not turned on.

 Unit configuration error

594
 1.SC Codes

Solution

Configurate the units as follows:

Main machine + LCT 1 + bridge unit 1 + RPIP interface box

SC790-10

Error Name

EEPROM Download Error

Pattern

Error Condition

CRC error occurred 4 times when data is downloaded from EEPROM.

Major Cause

 Power of downstream unit is not turned on.

 Last parameter writing failed.
 Board on the RPIP Interface Box defective

Solution

1. Turn the power OFF and then ON.

2. If the problem is not solved in Step 1, repeat parameter writing.
3. If the problem is not solved in Step 2, replace the board on the RPIP interface box.

595
1.SC Codes

SC800
SC816

Error Name

 816-01 to 98: Energy Saving I/O Subsystem Error

 816-01: Subsystem error
 816-02: Sysarch (LPUX_GET_PORT_INFO)
 816-03: Transition to STR was denied.
 816-04: Interrupt in Kernel Communication Driver
 816-05: Preparation for transition to STR failed.
 816-07: Sysarch (LPUX_GET_PORT_INFO) Error
 816-08: Sysarch (LPUX_ENGINE_TIMERCTRL) Error
 816-09: Sysarch (LPUX_RETURN_FACTOR_STR) Error
 816-10: Sysarch (LPUX_GET_PORT_INFO) Error
 816-11: Sysarch (LPUX_GET_PORT_INFO) Error
 816-12: Sysarch (LPUX_GET_PORT_INFO) Error
 816-13: Open() Error
 816-14: Memory Address Error
 816-15: Open() Error
 816-16: Open() Error
 816-17: Open() Error
 816-18: Open() Error
 816-19: Double Open() Error
 816-20: Open() Error
 816-22: Parameter Error
 816-23: Read() Error
 816-24: Read() Error
 816-25: Write () Error
 816-26: Write() Communication Retry Error
 816-27: Write() Communication Retry Error
 816-28: Write() Communication Retry Error
 816-29: Read() Communication Retry Error
 816-30: Read() Communication Retry Error
 816-35: Read() Error
 816-36: Subsystem Error
 816-37: Subsystem Error
 816-38: Subsystem Error
 816-39: Subsystem Error

596
 1.SC Codes

 816-40: Subsystem Error

 816-41: Subsystem Error
 816-42: Subsystem Error
 816-43: Subsystem Error
 816-44: Subsystem Error
 816-45: Subsystem Error
 816-46: Subsystem Error
 816-47: Subsystem Error
 816-48: Subsystem Error
 816-49: Subsystem Error
 816-50: Subsystem Error
 816-51: Subsystem Error
 816-52: Subsystem Error
 816-53: Subsystem Error
 816-54: Subsystem Error
 816-55: Subsystem Error
 816-56: Subsystem Error
 816-57: Subsystem Error
 816-58: Subsystem Error
 816-59: Subsystem Error
 816-60: Subsystem Error
 816-61: Subsystem Error
 816-62: Subsystem Error
 816-63: Subsystem Error
 816-64: Subsystem Error
 816-65: Subsystem Error
 816-66: Subsystem Error
 816-67: Subsystem Error
 816-68: Subsystem Error
 816-69: Subsystem Error
 816-70: Subsystem Error
 816-71: Subsystem Error
 816-72: Subsystem Error
 816-73: Subsystem Error
 816-74: Subsystem Error
 816-75: Subsystem Error
 816-76: Subsystem Error
 816-77: Subsystem Error
 816-78: Subsystem Error

597
1.SC Codes

 816-79: Subsystem Error

 816-80: Subsystem Error
 816-81: Subsystem Error
 816-82: Subsystem Error
 816-83: Subsystem Error
 816-84: Subsystem Error
 816-85: Subsystem Error
 816-86: Subsystem Error
 816-87: Subsystem Error
 816-88: Subsystem Error
 816-89: Subsystem Error
 816-90: Subsystem Error
 816-91: Subsystem Error
 816-92: Subsystem Error
 816-93: Subsystem Error
 816-94: Subsystem Error
 816-95: Subsystem Error
 816-96: Subsystem Error
 816-98: Subsystem Error

Pattern

 816-01 to 69, 816-71 to 98: D

 816-70: C

Error Condition

Energy saving I/O subsystem detected abnormality.

Major Cause

 Energy saving I/O subsystem is defective.

 Energy saving I/O subsystem detected a controller board error (non response).
 Error was detected during preparation for transition to STR.
 SC816-99 occurred as a subsystem error except for any error from -06 to 96.

Solution

Turn the main power OFF and then ON. See if the SC recurs. If so, take the following steps. After each
step, turn the main power OFF/ON, and see if the SC recurs.
1. Update the "System/Copy" firmware and the other system firmware modules.
2. Disable the STR shift function using SP5-191-001 (Power Str Set).
3. Replace the controller board.

598
 1.SC Codes

SC819-00

Error Name

Kernel Halt Error

Pattern

Error Condition

Compatibility error was detected in the operating system.

Major Cause

A RAM overflow error occurred during processing due to:

 Insufficient memory
 Insufficient FLASH memory
 Insufficient CPU
 Not enough memory installed

Solution

 Turn the main power OFF and ON.

 Replace the HDD.
 Replace the memory
 Replace the controller board.

SC840-00

Error Name

EEPROM Access Error

Pattern

Error Condition

 During I/O processing, a reading error occurred (reading failed three times).
 During I/O processing, a writing error occurred.

Major Cause

EEPROM is defective.

Solution

Replace the controller board.

599
1.SC Codes

SC841-00

Error Name

EEPROM Read Data Error

Pattern

Error Condition

Mirrored data of the EEPROM is different from the original data in EEPROM.

Major Cause

Data in the EEPROM is overwritten.

Solution

Replace the controller board.

SC842-00

Error Name

Nand-Flash Updating Verification Error

Pattern

Error Condition

SCS write error (verify error) occurred at the Nand-Flash module when remote ROM or main ROM was
updated.

Major Cause

Nand-Flash is defective.

Solution

Turn the main power OFF/ON.

SC842-01

Error Name

Insufficient Nand-Flash Blocks (Threshold Exceeded)

Pattern

600
 1.SC Codes

Error Condition

At startup, or when machine returned from low power mode, the Nand-Flash status was read and
judged that the number of unusable blocks had exceeded threshold, and then this SC code is
generated.

Major Cause

Number of unusable blocks exceeded the threshold for Nand-Flash.

Solution

Replace the controller board.

SC842-02

Error Name

Number of Nand-Flash Block Deletions Exceeded

Pattern

Error Condition

At startup, or when the machined returned from low power mode, the Nand-Flash was read and judged
that the number of deleted blocks had exceeded threshold, and this SC code is generated.

Major Cause

Number of blocks deleted exceeded the threshold for Nand-Flash

Solution

Replace the controller board.

SC843-02

Error Name

eMMC Rewrite Frequency Exceeded Threshold

Pattern

Error Condition

At startup, or when the machined returned from energy saving mode, the eMMC was read and judged
that the number of rewrote blocks had exceeded the threshold.

601
1.SC Codes

Major Cause

Number of blocks rewrote exceeded the threshold for eMMC

Solution

Replace the operation panel.

SC845-01 to 05

Error Name

Hardware Error Detected At Automatic Firmware Update

 845-01: Engine Board
 845-02: Controller Board
 845-04: Operation Panel
 845-05: FCU

Pattern

Error Condition

When updating the firmware automatically (ARFU), the firmware cannot be read or written normally, and
the firmware update cannot be completed even after 3 retries.

Major Cause

Board is defective.

Solution

Replacing the defective board

SC845-50

Error Name

Hardware Error Detected At Automatic Firmware Update: DIMM/HDD Error

Pattern

Error Condition

Firmware package was received in preparation for automatic firmware update, Zoo, or SFU, but the
compressed file could not be extracted.
The machine can be used after reboot, but the same error (extraction failure) occurs at the next
automatic firmware update.

602
 1.SC Codes

Major Cause

Hardware error: DIMM/HDD is defective.

Or, the firmware package file on the SERES server is corrupted.

Solution

1. Replace the DIMM on the control board.

2. Replace the HDD.

SC845-51

Error Name

Hardware Error Detected At Automatic Firmware Update: Network Error, DIMM/HDD Error

Pattern

Error Condition

Firmware package was received in preparation for automatic firmware update, Zoo, or SFU, but the
compressed file could not be extracted.
The machine can be used after reboot, but the same error (extraction failure) occurs at the next
automatic firmware update.

Major Cause

 Network problem at the customer environment

 Hardware error: DIMM/HDD defective
 The firmware package file on the SERES server is corrupted.

Solution

1. Receive the firmware package again.

2. Replace the DIMM on the controller board.
3. Replace the HDD.

SC855-01

Error Name

Wireless LAN Board Error

Pattern

Error Condition

Wireless LAN board error is detected (wireless LAN card: 802.11)

603
1.SC Codes

Major Cause

 Defective wireless LAN board

 Loose connection

Solution

1. Turn the main power OFF/ON.

2. Replace the wireless LAN board

SC860-00

Error Name

HDD Startup Error at Main Power On (HDD Error)

Pattern

Error Condition

1. The HDD is connected but the driver detected the following errors.
 SS_NO.T_READY:/* (-2)HDD does not become READY*/
 SS_BAD_LABEL:/* (-4)Wrong partition type*/
 SS_READ_ERROR:/* (-5)Error occurred while reading or checking the label*/
 SS_WRITE_ERROR:/* (-6)Error occurred while writing or checking the label*/
 SS_FS_ERROR:/* (-7)Failed to repair the filesystem*/
 SS_MOUNT_ERROR:/* (-8)Failed to mount the filesystem*/
 SS_COMMAND_ERROR:/* (-9)Drive not responding to command*/
 SS_KERNEL_ERROR:/* (-10)Internal kernel error*/
 SS_SIZE_ERROR:/* (-11)Drive size too small*/
 SS_NO._PARTITION:/* (-12)The specified partition does not exist*/
 SS_NO._FILE:/* (-13)Device file does not exist*/
2. Attempted to acquire HDD status through the driver but there has been no response for 30
seconds or more.

Major Cause

 HDD is unformatted.
 Label data is corrupted.
 HDD is defective.

Solution

Format the HDD using SP5-832: HDD formatting.

604
 1.SC Codes

SC860-01

Error Name

HDD File System Error at Main Power On (HDD Error)

Pattern

Error Condition

Failed to mount any of the hard disk partitions.

Major Cause

 Power failed while writing files to the hard disk.

 The machine shut down while writing files to the hard disk.

Solution

Be sure to back up the address book and retrieve the log before formatting the hard disk.
1. Turn the main power OFF/ON.
It may take a while to shut down because of hard disk failure.
2. Format the HDD using SP5-832: HDD formatting.
3. If there is a problem with the HDD, it has to be replaced.

SC860-02

Error Name

HDD Label Error at Main Power On (HDD Error)

Pattern

Error Condition

Hard disk partition data is abnormal.

Major Cause

 Power failed while writing files to the hard disk.

 The machine shut down while writing files to the hard disk.

Solution

Be sure to back up the address book and retrieve the log before formatting the hard disk.
1. Turn the main power OFF/ON.
It may take a while to shut down because of hard disk failure.
2. Format the HDD using SP5-832: HDD formatting.

605
1.SC Codes

3. If there is a problem with the HDD, it has to be replaced.

SC860-03

Error Name

HDD Encryption key Error at Main Power On (HDD Error)

Pattern

Error Condition

The encryption key for encrypted hard disk data could not be read.

Major Cause

The controller’s ROM (NAND) and NVRAM are both damaged. (Very rare case)

Solution

Be sure to back up the address book and retrieve the log before formatting the hard disk.
1. Turn the main power OFF/ON.
It may take a while to shut down because of the hard disk failure.
2. Format the HDD using SP5-832: HDD formatting.
3. If there is a problem with the HDD, it has to be replaced.

SC863-01 to 23

Error Name

HDD Data Read Failure

 863-01
 863-02
 863-03
 863-04
 863-05
 863-06
 863-07
 863-08
 863-09
 863-10
 863-11
 863-12
 863-13
 863-14

606
 1.SC Codes

 863-15
 863-16
 863-17
 863-18
 863-19
 863-20
 863-21
 863-22
 863-23

Pattern

Error Condition

The data written to the HDD cannot be read normally.

Major Cause

Bad sectors were generated during operation.

Solution

Guide for When to Replace the HDD

 SC863 occurred ten times or more
 Repeatedly occurred at short intervals.
 Repeatedly occurs in the same situation (for example, at power on).
 Startup takes a long time when the main power is turned on.
 It takes a long time after main power on for the operation panel to become ready.
In such a case, HDD access may be taking time. Normally, HDD access time after main power on
is about 5 seconds. If it takes 20 to 30 seconds or more even though it is not waiting for the engine
to be ready, then there could be a problem with the HDD.
If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur
frequently. Print the SC log data and check them.

SC864

Error Name

HDD Data CRC Error

 864-01
 864-02
 864-03
 864-04
 864-05
607
1.SC Codes

 864-06
 864-07
 864-08
 864-09
 864-10
 864-11
 864-12
 864-13
 864-14
 864-15
 864-16
 864-17
 864-18
 864-19
 864-20
 864-21
 864-22
 864-23

Pattern

Error Condition

When the HDD is running, the HDD does not respond to a CRC error query.

Major Cause

Bad sectors were generated during operation.

 864-01: An error occurred in an area that does not belong to a partition, such as the disk label
area.
 864-02 to 23: An error occurred in an area from partition "a" (SC864-02) to partition "v" (SC864-
23)).

Solution

1. Format the HDD.

2. Replace the HDD.

SC865-00

Error Name

HD Access Error

608
 1.SC Codes

Pattern

Error Condition

During HDD operation, the HDD returns an error.

Major Cause

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).

Solution

Replace the HDD.

SC865-01 to 23

Error Name

HDD Access Error

 865-01
 865-02
 865-03
 865-04
 865-05
 865-06
 865-07
 865-08
 865-09
 865-10
 865-11
 865-12
 865-13
 865-14
 865-15
 865-16
 865-17
 865-18
 865-19
 865-20
 865-21
 865-22
 865-23

609
1.SC Codes

Pattern

Error Condition

During HDD operation, the HDD returns an error.

Major Cause

The HDD returned an error that does not constitute SC863 (bad sector) or SC864 (CRC error).
 865-01: An error occurred in an area that does not belong to a partition, such as the disk label
area.
 865-02 to 23: An error occurred in an area from partition "a" (SC865-02) to partition "v" (SC865-23).

Solution

Replace the HDD.

SC865-50 to 73

Error Name

HDD Time-out Error

 865-50
 865-51
 865-52
 865-53
 865-54
 865-55
 865-56
 865-57
 865-58
 865-59
 865-60
 865-61
 865-62
 865-63
 865-64
 865-65
 865-66
 865-67
 865-68
 865-69
 865-70

610
 1.SC Codes

 865-71
 865-72
 865-73

Pattern

Error Condition

There is no reply from the HDD (time-out).

Major Cause

The HDD does not respond to the read/ write command from the machine.

Solution

1. Check the harness connections between the controller board and HDD.
2. Replace the HDD.

SC866-00

Error Name

SD Card Authentication Error

Pattern

Error Condition

A error occurred with the electronic authentication of the SD application.

Major Cause

Invalid program data is stored on the SD card.

Solution

Store valid program data on the SD card.

SC867-00 to 02

Error Name

SD Card Removed
 867-00
 867-01
 867-02

611
1.SC Codes

Pattern

Error Condition

The SD card was removed when the machine is on.

Major Cause

An application SD card has been removed from the slot (mount point of /mnt/sd0, sd1, sd2).

Solution

Turn the main power OFF/ON.

SC868-00 to 02

Error Name

SD Card Error 3: SD Card Access

 868-00
 868-01
 868-02

Pattern

Error Condition

An error occurred when using an SD card.

(mount point of/mnt/sd0)

Major Cause

 SD card is defective.
 SD controller is defective.

Solution

Application SD Card
1. Turn the main power OFF. Check if the SD card is inserted properly.
2. If no problem is found, insert the SD card again, and turn the main power ON.
3. If an error occurs, replace the SD card.
User SD Card
 In the case of a file system error, reformat the SD card (using the specified formatter tool).*
 In the case of a device access error, turn the main power OFF and check if the SD card is inserted
properly.
 If no problem is found, insert the SD card again, and turn the main power ON.

612
 1.SC Codes

 If an error occurs, use another SD card.

If the error persists even after replacing the SD card, replace the controller board.
* Do not format an SD card supplied with the main machine or sold as an option. You may only format
SD cards used for Firmware Update by a Customer Engineer.

SC869-01

Error Name

Proximity Sensor Error (Continuous Detection)

Pattern

Error Condition

The proximity sensor remains on for an accumulated time of over 480 hours.

Major Cause

The proximity sensor is defective.

Solution

Replace the sensor.

SC869-02

Error Name

Proximity Sensor Error (Continuous Non-Detection)

Pattern

Error Condition

Proximity sensor fails to detect the following user operations for 300 times continuously:
 Pressing the energy saving key, or touching the operation panel
 Opening/closing the platen cover or ADF
 Setting the original
 Opening the front cover
 Opening the paper feed tray

Major Cause

The proximity sensor is defective.

613
1.SC Codes

Solution

Replace the sensor.

SC874

Error Name

 874-05: Delete All Error (Delete Data Area) : Read Error

 874-06: Delete All Error (Delete Data Area) : Write Error
 874-09: Delete All Error (Delete Data Area) : No Response from HDD
 874-10: Delete All Error (Delete Data Area) : Error in Kernel
 874-12: Delete All Error (Delete Data Area) : No Designated Partition
 874-13: Delete All Error (Delete Data Area) : No Device File
 874-14: Delete All Error (Delete Data Area) : Start Option Error
 874-15: Delete All Error (Delete Data Area) : No Designated Sector Number
 874-16: Delete All Error (Delete Data Area) : Failure in Performing HDD Erase
 874-41: Delete All Error (Delete Data Area) : Other Fatal Errors
 874-42: Delete All Error (Delete Data Area) : End by Cancellation
 874-61: Delete All Error (Delete Data Area) : Library Error
 874-62: Delete All Error (Delete Data Area) : Library Error
 874-63: Delete All Error (Delete Data Area) : Library Error
 874-64: Delete All Error (Delete Data Area) : Library Error
 874-65: Delete All Error (Delete Data Area) : Library Error
 874-66: Delete All Error (Delete Data Area) : Unavailable
 874-67: Delete All Error (Delete Data Area) : Erasing Not Finished
 874-68: Delete All Error (Delete Data Area) : HDD Format Failure (Normal)
 874-69: Delete All Error (Delete Data Area) : HDD Format Failure (Abnormal)
 874-70: Delete All Error (Delete Data Area) : Unauthorized Library
 874-99: Delete All Error (Delete Data Area) : Other Errors

Pattern

Error Condition

An error occurred when data is erased from the HDD or NVRAM.

Major Cause

 Error in the HDD data erase program

 Error in the NVRAM data erase program
 The Erase All Memory option is not installed.

614
 1.SC Codes

Solution

 Turn the main power OFF and ON. Then repeat "Erase All Memory" in UP mode. (However, if there
is a defective sector or other problem with the hard disk, the error will recur.)
 Install the Erase All Memory option.

SC875-01, 02

Error Name

 875-01: Delete All Error (HDD Clear) (hddchack-i error)

 875-02: Delete All Error (HDD Clear) (Data deletion failure)

Pattern

Error Condition

An error was detected before HDD/data erasure starts. (Failed to erase data/failed to logically format
HDD)

Major Cause

 HDD logical formatting has failed.

 The modules failed to erase data.

Solution

Turn the main power OFF and ON.

SC877-00

Error Name

Data Overwrite Security Card Error

Pattern

Error Condition

Auto Erase Memory function of the Data Overwrite Security option is enabled but it cannot be done.

Major Cause

 Data Overwrite Security option SD card is damaged.

 Data Overwrite Security option SD card has been removed.

Solution

 If the SD card is damaged, prepare a new Data Overwrite Security option SD card and replace the

615
1.SC Codes

NVRAM.
 If the SD card has been removed, turn the main power OFF, and reinstall the Data Overwrite
Security option.

SC878-00

Error Name

TPM Authentication Error

Pattern

Error Condition

TPM electronic authentication failed.

Major Cause

 System module has not been updated through the correct route.
 USB flash memory has malfunctioned.

Solution

Replace the controller board.

SC878-01

Error Name

USB Flash Error

Pattern

Error Condition

File system of the USB flash memory is defective.

Major Cause

USB Flash system files are corrupted.

Solution

Replace the controller board.

SC878-02

Error Name

TPM Error
616
 1.SC Codes

Pattern

Error Condition

An error occurred in either the TPM or TPM driver

Major Cause

TPM is defective.

Solution

Replace the controller board.

SC878-03

Error Name

TCSD Error

Pattern

Error Condition

An error occurred in the TPM software stack.

Major Cause

 TPM software stack cannot start

 A file required by the TPM software stack is missing

Solution

Replace the controller board.

SC878-20

Error Name

DESS Self-Test Error

Pattern

Error Condition

Self-test detects an error.

Major Cause

TPM is defective.
617
1.SC Codes

Solution

1. Turn the main power OFF/ON.

2. Replace the controller board.

SC880-00

Error Name

MLB Error

Pattern

Error Condition

There was no reply within a specified time when accessing the MLB.

Major Cause

MLB is defective.

Solution

1. Replace the MLB.

2. Remove the MLB.

SC899-00

Error Name

Software Performance Error (Signal Reception End)

Pattern

Error Condition

Unknown software error occurred.

Major Cause

Occurs when an internal program behaves abnormally.

Solution

In the case of a hardware defect

 Replace the hardware.
In the case of a software error
 Turn the main power OFF/ON.
 Try updating the firmware.

618
 1.SC Codes

SC900
SC900-00

Error Name

Electrical Total Counter Error

Pattern

Error Condition

The total counter contains data that is not a number.

Major Cause

 NVRAM is of the incorrect type.

 NVRAM is defective or corrupted.
 Unexpected error due to external factors.
 When PRT received signals at SRM, the requested count did not complete.

Solution

Replace the NVRAM.

SC910-00

Error Name

External Controller Error 1

Pattern

Error Condition

Notification from an external application (external controller)

Major Cause

Depends on the specifications of the external controller.

Solution

Turn the main power OFF and ON.

SC910-01

Error Name

External Controller Error 1

619
1.SC Codes

Pattern

Error Condition

The external controller receives an unexpected command from the engine.

Major Cause

Depends on the specifications of the external controller.

Solution

Turn the main power OFF and ON.

SC910-02

Error Name

External Controller Error 2

Pattern

Error Condition

The external controller wrongly receives a command from the engine.

Major Cause

Depends on the specifications of the external controller.

Solution

Turn the main power OFF and ON.

SC910-03

Error Name

External Controller Error 3

Pattern

Error Condition

The external controller receives the engine status out of specification.

Major Cause

Depends on the specifications of the external controller.

620
 1.SC Codes

Solution

Turn the main power OFF and ON.

SC910-10

Error Name

External Controller Error 10

Pattern

Error Condition

External controller error is detected due to reasons other than those of SC910-01 to -03.

Major Cause

Depends on the specifications of the external controller.

Solution

Turn the main power OFF and ON.

SC919-00

Error Name

External Controller Down

Pattern

Error Condition

EAC (External Application Converter (a conversion module)), is running and a job is being executed,
but connection with the external controller was cut off.

Major Cause

 Controller power outage

 Controller rebooted
 Connection to controller loose

Solution

Turn the main power OFF and ON.

621
1.SC Codes

SC920-02, 04

Error Name

 920-02: Printer Error 1 (WORK Memory Cannot Be Acquired)

 920-04: Printer Application Error (Filter Process Aborted)

Pattern

Error Condition

An error is detected in the application, and it cannot run.

Major Cause

 Software bug
 Unexpected hardware configuration (such as insufficient memory)

Solution

1. Turn the main power OFF and ON.

2. Increase the memory storage capacity.

SC921-00

Error Name

Printer Application Error (Resident Font Not Found)

Pattern

Error Condition

Resident fonts cannot be found at printer startup.

Major Cause

Preinstalled font files are absent.

Solution

Turn the main power OFF and ON.

SC990-00

Error Name

Software Operation Error

622
 1.SC Codes

Pattern

Error Condition

Unexpected operation from the software.

Major Cause

 Parameter error
 Internal parameter error
 Insufficient work memory
 Operation error caused by defects that are usually not detected by SC.

Solution

 Turn the main power OFF and ON.

 Reinstall the software of the controller and BiCU board.

SC991-00

Error Name

Recoverable Software Operation Error

Pattern

Error Condition

Software attempted an unexpected operation.

Different from SC990, this SC detects errors that can be recovered to allow continued operation.

Major Cause

 Parameter error
 Internal parameter error
 Insufficient work memory
 Operation error caused by defects that are usually not detected by SC.

Solution

Logging only

SC992-00

Error Name

Undefined SC Issued

623
1.SC Codes

Pattern

Error Condition

An SC that is not controlled by the system occurred.

Major Cause

 SC for the previous model was used mistakenly, etc.

 Basically a software bug.

Solution

Turn the main power OFF/ON.

SC994-00

Error Name

Operation Panel Management Record Limit Reached

Pattern

Error Condition

Reached the limit for the operation panel screen configuration item records managed by the service
layer.

Major Cause

Too many application screens were opened on the operation panel.

Solution

Logging only

SC995-01

Error Name

CPM Setting Error

Pattern

Error Condition

Machine serial number (11 digits) is incorrect.

624
 1.SC Codes

Major Cause

 BiCU replacement mistake

 BiCU is defective.

Solution

1. Re-input the machine serial number into SP5-811-004.

2. Replace the BiCU.

SC995-02

Error Name

CPM Setting Error

Pattern

Error Condition

Machine serial number (11 digits) is incorrect.

Major Cause

 NVRAM replacement mistake

 NVRAM is defective.

Solution

1. Re-input the machine serial number into SP5-811-004.

Download data using SP5-825-001.
2. Replace the NVRAM.

SC995-03

Error Name

CPM Setting Error

Pattern

Error Condition

Machine serial number (11 digits) is incorrect.

Major Cause

 Controller board replacement mistake

 Controller board is defective.

625
1.SC Codes

Solution

1. Re-install the controller board.

Check the connection between the BiCU and the controller board.
2. Replace with the controller board for this model (machine).

SC995-04

Error Name

CPM Setting Error

Pattern

Error Condition

Machine serial number (11 digits) is incorrect.

Major Cause

 Multiple component replacement mistakes (controller board / NVRAM / BiCU)

 A number of components are defective at the same time (controller board / NVRAM / BiCU)

Solution

1. Re-install the controller board, NVRAM and BiCU again. Use the previous NVRAM (the one used
before replacement)
2. Replace the controller board, NVRAM and BiCU again.

SC997-00

Error Name

Application Function Selection Error

Pattern

Error Condition

Application does not run when it is selected using the function key on the operation panel (no response,
or aborted).

Major Cause

Software bug (mainly of the application)

Solution

1. Check the optional RAM, DIMM, boards required by the application program.

626
 1.SC Codes

2. Check if the combination of downloaded programs is correct.

SC998-00

Error Name

Application Start Error

Pattern

Error Condition

No application was registered to system within a specified time after the main power was turned on.
(No application starts/all applications have been terminated abnormally)

Major Cause

 Application started but cannot be rendered for some reason.

 Software bug (mainly of the application)
 The optional RAM, DIMM, boards required by the application program are not installed correctly.

Solution

 Turn the main power OFF/ON.

 Check the optional RAM, DIMM, boards.
 Check the combination of programs.
 Replace the controller board.

627
2.Image Quality Problems

2. Image Quality Problems

Toner Spotting/Staining
Paper Spotted with Toner

Paper has toner spots of 0.5–1 mm (0.02–0.04 inches) in diameter.

Cause:
Toner fragments have slipped through the cleaning web (which cleans the pressure roller) re-adhered to
the paper.
This may occur when:
 Printing on both sides of paper
 Printing on uncoated (especially rough-textured) paper
 Printing a single-dot halftone image

 To adjust the following settings, register beforehand the type of paper that you are using
Solution:
Increasing the temperature when using thin paper with a thickness equivalent to Paper Weight 0 or 1
may cause paper curling, resulting in paper jams at the fusing unit.
1. Raise the temperature by 5°C in Fusing Heat Roller Temperature Adj in Advanced Settings for the
custom paper in use.
2. Print the image. Is the problem resolved?
Yes Finished.
No Go to the next step.
3. Raise the temperature an additional 5 °C in Fusing Heat Roller Temperature Adj.
4. Print the image. Is the problem resolved?
Yes Finished.
No Go to the next step.
5. Have changes to the settings resulted in glossy lines or paper misfeed?

628
 2.Image Quality Problems

Yes Lower the temperature by 10 °C, and then go to the next step.
No Go to the next step.
6. Set Adjust Cleaning Web Motor Interval to 0.01 in Advanced Settings for the custom paper in use.
7. Print the image. Is the problem resolved?
Yes Finished.
No Contact the product specialist.

 Decreasing the value in Adjust Cleaning Web Motor Interval will shorten the replacement cycle
of the cleaning web.

Black Spots

Black spots appear at 314 mm (12.4 inches) intervals.

Cause:
The drum is scratched or stained.
Solution:
1. Remove the photoconductor unit and check the drum surface. Is the surface dirty?
Yes Clean the drum surface.
No Go to Step 3.
2. Print the image. Is the problem resolved?
Yes Finished.
No Go to the next step.
3. Is the surface of the drum scratched?
Yes Replace the drum.
No Consult the product specialist.

629
2.Image Quality Problems

4. If the problem cannot be resolved, consult the product specialist.

Streaks (1)

Streaks parallel to the paper feed direction appear.

Cause:
 The charger is dirty.
 The PCDU cleaning unit is worn out.
 The drum surface is scratched.
Solution:
1. On the TCRU menu, execute [Clean Charge Unit]. Or perform SP2-220-001 (CH Clean Operation)
2. Remove the charge unit and check its surface. Is the surface dirty?
3. Make a test print. Is the problem resolved?
Yes Finished
No Go to Step 5.
4. Print the image. Is the problem resolved?
Yes Finished
No Go to the next step.
5. Replace the charge wire and cleaning pads.
6. Print the image. Is the problem resolved?
Yes Finished
No Go to the next step.
7. Remove the photoconductor unit and check the drum surface. Is the surface dirty or scratched?
Dirty: Replace the cleaning unit for PCDU.
Scratched: Replace the drum.
Neither: Consult the product specialist.
8. If the problem persists even after you have replaced the cleaning unit for the PCU or drum, consult
the product specialist.

630
 2.Image Quality Problems

Streaks (2)

Extended, blurred streaks parallel to the paper feed direction appear. The streaks also appear randomly
in the margins.

Cause:
If the temperature or humidity is low, the cleaning blade of the ITB cleaning unit or transfer unit may
miss the remaining toner, causing streaks to appear sporadically.
Solution:
1. Is the printed side affected by the problem?
Yes Go to the next step.
No Consult the product specialist.
2. Replace the ITB cleaning unit.
3. If the problem persists after you have replaced the ITB cleaning unit, consult the product specialist.

Streaks (3)

Streaks appear in solid-filled areas.

Cause:
There are small clumps in the toner, which break down in the development unit, producing streaks.
This problem may occur if the machine was not used for a long period, or the toner bottle was left
outside its moisture barrier bag for a long period of time.
631
2.Image Quality Problems

Solution:
1. Print 350 full-page, solid-fill A3 or DLT sheets.
2. Check the image. Is the problem resolved?
Yes Finished
No Replace the toner bottle.
3. Print 350 full-page, solid-fill A3 or DLT sheets.
4. If the problem persists, consult the product specialist.

Streaks (4)

Streaks appear over the entire paper surface after the machine was on Standby for a long period of
time.

Cause:
During Standby, the hot roller and pressure roller are rotated at intervals in order to maintain the fusing
temperature. This rotation can cause a small amount of friction between the pressure roller and
cleaning web, causing tiny scratches on the surface of the pressure roller, and particles to collect on the
web. These minute particles on the surface of the web can transfer to the paper surface and cause
black streaks in images.
Solution:

632
 2.Image Quality Problems

 Changing these settings can shorten the service life of the cleaning web, because the machine
will occasionally roll up the web during Standby.
 If the operator is experiencing this problem, advise the operator to turn the power of the
machine OFF, rather than keeping it in Standby Mode for long periods of time. If the machine
is not being used at night, they should be advised to turn its power to OFF.

Two 13-mm Long Vertical Streaks

Two 13-mm long vertical streaks appear within 50 mm (2.0 inches) from the leading edge.

633
2.Image Quality Problems

Cause:
The invert exit drive rollers or invert exit idle rollers in the drawer are dirty. This may occur when sheets
are delivered face down after one-sided printing.
Solution:
Clean the rollers, sensors, and guide boards in the drawer.
1. Make sure that power is turned to OFF, and the machine power cord is disconnected from the
power source.
2. Open the front covers.
3. Lower the levers C1 and C2, and then pull the drawer out completely until it stops.

4. Pull down and open the cover D4.

634
 2.Image Quality Problems

5. Clean the rollers, sensors, and guide boards. (Cleaning the Paper Feed Path)

6. After cleaning, restore the machine so that it resumes operation.

Two 14-mm Wide Streaks

Two 14-mm wide streaks parallel to the paper feed direction appear.

Cause:
The exit drive rollers, exit idle rollers, exit relay drive rollers, or exit relay idle rollers in the drawer are
dirty.
Solution:
Clean the rollers, sensors, and guide boards in the drawer.
1. Make sure that power is turned to OFF, and the machine power cord is disconnected from the
power source.
2. Open the front covers.

635
2.Image Quality Problems

3. Lower the levers C1 and C2, and then pull the drawer out completely until it stops.

4. Pull up and open the cover D3.

5. Clean the rollers while turning the knob D1. Clean the sensors and guide boards. (Cleaning the
Paper Feed Path)

6. After cleaning, restore the machine so that it resumes operation.

Stained Paper Edges

Solution:
1. If the paper edges are stained, check for insufficient toner fusing. (Insufficient Toner Fusing)

636
 2.Image Quality Problems

Stained Background

Random "powdered" dots appear, creating a dirty background. The background may be partially or
completely stained.

Completely stained background

Partially stained background

Cause:
This may occur due to deterioration of developer, the drum unit, or the drum charge unit.
Solution:
1. If a message prompting replacement of a unit is displayed, replace the unit.
2. On the Adjustment Settings for Skilled Operators menu, select Machine: Image Density > Adjust
Image Density. Execute Image Density Adjustment: Manual Execute. (SP3-011-002: Manual
ProCon :Ex Density Adjustment)
3. Print the image. Is the problem resolved?
Yes Finished.
No On the Adjustment Settings for Skilled Operators menu, select Machine: Maintenance, and
execute Process Initial Setting. (SP3-020-001: Process Setup :Ex Execute: ALL)
4. If the problem persists, consult the product specialist.

637
2.Image Quality Problems

Ghosting

A ghost of the image appears at a distance of 314 mm (12.4 in.) to the side of the image.

Cause:
The image transfer current is transmitted to the drum, where a potential difference occurs between a
developed area and non-developed area and causes the image to be reproduced.
This may occur if:
 Solid filled images or bold characters are printed in black on a halftone background
 Printing is done at low temperature or humidity
 Many screening lines are used
Solution:
1. On the Adjustment Settings for Skilled Operators menu, select Machine: Image Quality > Adjust
Image Density. Execute Image Density Adjustment: Manual Execute. (SP3-011-002: Manual
ProCon :Ex Density Adjustment)
2. Print the image. Is the problem resolved?
Yes Finished.
No Consult the product specialist.

Scratched Images and Stained Paper Edges

Scratched images or soiled paper edges appear.

638
 2.Image Quality Problems

Cause:
When transporting thick paper that is very stiff, the stiffness of the paper causes the entrance guide
board for the transfer unit to warped toward the ITB. The edge of the entrance guide board comes into
contact with the toner on the belt, thus causing the images to be scratched and the paper edges to be
soiled.
This may occur when:
 Paper with a thickness equivalent to Paper Weight 7 is used
 Paper with its grain parallel to the paper feed direction is used. For example, when A3/DLT long
grain paper is delivered, or when A4/LT short grain paper is delivered from its long edge, or when
A4/LT long grain paper is delivered from its short edge.
 Paper is stored at low temperature or humidity
Solution:
Change the direction of paper grain for paper delivery.

 When storing paper at low humidity, wrap the paper in coated paper or a plastic sheet.

Back Sides of Sheets Dirty after a Non Carbon Paper Print Job

After printing a number of sheets of NCR (Non-Carbon) paper, you may find that on the next job using
normal paper, the back sides may be stained and dirty.
Cause
There are foreign particles or debris on the paper transfer roller.
Solution
1. Open the front doors, and then pull out the drawer.
2. While rotating the front gear with your left hand as shown, clean the transfer roller with a dry, clean

639
2.Image Quality Problems

cloth.

3. If this does not solve the problem, replace the paper transfer roller.

640
 2.Image Quality Problems

Toner Scatter
Toner Scatter 1 (Around Edge of Solid Fill)

Toner is scattered around a solid-fill print.

Cause:
This may occur when printing at low temperature or humidity.

 To adjust the following settings, register beforehand the type of paper that you are using as a
custom paper.
Solution:
Check both sides of the printed sheet to see which side is affected.
 If only Side 1 (front side) is affected, carry out the procedure (a).
 If only Side 2 (back side) is affected, carry out the procedure (b).
 If both sides are affected, carry out the procedure (a), followed by the procedure (b).

(a) Toner Scatter on Side 1

1. In Advanced Settings for the custom paper in use, increase the absolute value of the negative
current by 5% in Paper Transfer Current Setting: Side 1.
Example: If the present current is -40 uA, change it to -42 uA.
2. Print the image. Is the problem resolved?
Yes Finished. (Got to (b) if the back side is also affected.)
No Increase the setting by another 5%.
3. If repeating Step 2 does not solve the problem, consult the product specialist.

(b) Toner Scatter on Side 2

1. In Advanced Settings for the custom paper in use, increase the absolute value of the negative
current by 5% in Paper Transfer Current Setting: Side 2.
Example: If the present current is -40 uA, change it to -42 uA.
2. Print the image. Is the problem resolved?
Yes Finished.

641
2.Image Quality Problems

No Increase the setting by another 5%.

3. If repeating Step 2 does not solve the problem, consult the product specialist.

Toner Scatter 2 (Trailing Scatter)

There is toner scattering on parts of a line that is 5 mm (0.2 inches) or less.

Cause:
Air between images is compressed and blows off parts of a line.
This may occur when:
 Printing is done at high temperature or humidity
 Using coated or other slippery paper
 Printing line images at less than 5 mm (0.2 inches) intervals

 To adjust the following settings, register beforehand the type of paper that you are using as a
custom paper.
Solution:
The solution depends on the area where the line splatter occurred. If the splatter occurred 15 mm (0.6
inches) or less from the leading edge, carry out the procedure (a). Otherwise, go to the procedure (b).

(a) Toner Scatter Within 15 mm (0.6 inches) of the Leading Edge

1. Ask the client if the image start position can be shifted more that 15 mm away from the leading
edge.
Yes Go to the next step.
No Use different paper.
642
 2.Image Quality Problems

2. Adjust the image position. In Advanced Settings for the custom paper in use:
 Specify Adj Image Position of Side1 With Feed for Side 1 of the paper. Adjust in the “+”
direction.
 Specify Adj Image Position of Side2 With Feed for Side 2. Adjust in the “–“ direction.
3. Adjust the mask width at the leading edge. In Advanced Settings for the custom paper in use,
specify Adjust Erase Margin of Leading Edge.
4. Adjust the original's leading edge margin.
 Shift the image more than 15 mm (0.6 inches) away from the leading edge.
 For details about adjusting the shift image and adjusting the mask width at the leading edge,
see the TCRU manual "Adjustment Item Menu Guide".
 If you cannot increase the leading edge margin to more than 15 mm (0.6 inches), consult the
product specialist.

(b) Toner Scatter 16 mm (0.6 inches) or More From the Leading Edge

1. In Advanced Settings for the custom paper in use, select Image Transfer Current Setting.
2. Check the present value. Is it the upper limit?
Yes Go to Step 5.
No Go to the next step.
3. Increase the absolute value of the current by 5 uA in Image Transfer Current Setting.
4. Print the image. Is the problem resolved?
Yes Finished.
No Increase the value by 5 uA. If the problem persists even though you have increased the
value to the upper limit (150 uA), go to the next step.
5. Does the client mind if image density is lower?
Yes Go to the next step.
No Use different paper.
6. In Advanced Settings for the custom paper in use, select Adjust Toner Adhesion.
7. Check the present value. Is it the lower limit?
Yes Consult the product specialist.
No Decrease the value by 1 in Adjust Toner Adhesion.
8. Print the image. Is the problem resolved?
Yes Finished.
No Repeat Steps 5 to 7. If the problem persists even though you have decreased the value to
the lower limit, consult the product specialist.

Toner Scatter 3 (Blemished Line or Character)

There is toner scattering on parts of a line or characters. This may occur on a line or character that is 8
to 13 mm (0.3 to 0.5 inches) from the trailing edge, and 20 mm (0.8 inches) or less from the left edge
facing the paper feed direction.
643
2.Image Quality Problems

Cause:
Shock jitter occurs when the trailing edge of the paper leaves the paper guide during paper transfer,
causing toner scattering. This may occur when paper with a thickness equivalent to Paper Weight 4 or
higher is used.

 To adjust the following settings, register beforehand the type of paper that you are using as a
custom paper.
 Changing the transfer current may produce either or both of the following side effects:
1. Reduction in toner yields
2. Occurrence of banding (streaks)
Solution:
1. In Advanced Settings for the custom paper in use, select Image Transfer Current Setting.
2. Check the present value. Is it lower than 100 uA?
Yes Perform all the following:
(1) Increase the value by 5 uA in Image Transfer Current Setting.
(2) Set Paper Transfer Current; Trail Edge to "200%". (SP2-645-100 to 178: Trail Edge
Corr Coef:2nd Custom Paper 100 to 178)
(3) Set Paper Transfer Current; Trail Edge Dist to "30 mm". (SP2-646-100 to 178: Trail
Edge Corr Switch:2nd Custom Paper 100 to 178)
No Consult the product specialist.
3. Print the image. Is the problem resolved?
Yes Finished.
No Repeat Steps 1 to 3. If the problem persists even though you have increased the value to
100 uA, consult the product specialist.

Toner Scatter 4

Cause:
The belt cleaning unit entrance seal in contact with the ITB prevents toner scatter, but toner can still
accumulate on the surface of the belt. Also, toner scatter occurs more easily as the adhesion of toner to
the belt weakens when the belt nears the end of its service life. When printing under these conditions,
the vibration from operation of the drive system can cause more toner scatter when using some types
644
 2.Image Quality Problems

of paper.
Solution:

645
2.Image Quality Problems

646
 2.Image Quality Problems

Image Loss
White Spots 1

White spots of 0.2–0.3 mm (0.008–0.01 inches) in diameter appear.

Cause:
This may occur when printing at low temperature or humidity.

 To adjust the following settings, register beforehand the type of paper that you are using as a
custom paper.
 If you reduce the paper transfer current to eliminate the white spots, copies may become very
faint.
Solution:
Check both sides of the paper for the problem.
 If the problem occurs only on Side 1, carry out the procedure (a).
 If the problem occurs only on Side 2, carry out the procedure (b).
 If the problem occurs on both sides of the paper, carry out the procedure (a), followed by (b).

(a) White Spots on Side 1

1. Adjust the setting for Side 1. In Advanced Settings for the custom paper in use, decrease the
absolute value of the negative current by 5% in Paper Transfer Current Setting: Side 1.
Example: If the present current is -40 uA, change it to -38 uA.
2. Print the image. Is the problem resolved?
Yes Finished. Go to (b) if Side 2 was also affected.
No Lower the setting by 5%.
3. Repeat Step 2. If this does not solve the problem, consult the product specialist.

(b) White Spots on Side 2

1. Adjust the setting for the side 2 of the paper. In Advanced Settings for the custom paper in use,
decrease the absolute value of the negative current by 5% in Paper Transfer Current Setting: Side
2.

647
2.Image Quality Problems

Example: If the present current is -40 uA, change it to -38 uA.

2. Print the image. Is the problem resolved?
Yes Finished.
No Lower the setting another 5%.
3. Repeat Step 2. If this does not solve the problem, consult the product specialist.

White Spots 2

Random white specks appear in shaded areas.

Cause:
The charge on the image transfer roller is high, and the problem occurs in the area before or in the
roller nip. This can happen if the machine is located in an area of low temperature and humidity.
Solution:
Carry out the procedures below if the readings for the level of resistance at the image transfer roller or
paper transfer roller is "R+3". Be sure the check the resistance of both rollers.

(a) Problem With Image Transfer Roller

1. Check the resistance level of the image transfer roller with SP2-312-001 (Current Resist Level Disp
ITB).
2. If the value of SP2-312-001 is "R+3", connect the ITB unit heater and allow the machine to remain
idle for one hour.
3. Print the image. Is the problem resolved?
Yes Finished.
No Go to the next step.
4. Replace the image transfer roller.
5. Print the image. Is the problem resolved?
Yes Finished.
No Consult the product specialist.
648
 2.Image Quality Problems

(b) Problem With Paper Transfer Roller

1. Check the resistance level of the paper transfer roller with SP2-322-001: Current Resist Level Disp
PTR.
2. If the value is “R+3”, replace the PTR unit.
3. Print the image. Is the problem resolved?
Yes Finished.
No Go to the next step.
4. Replace the paper transfer roller.
5. Print the image. Is the problem resolved?
Yes Finished.
No Consult the product specialist.

White Spot Blisters

White spots 0.3–0.5 mm (0.01–0.02 inches) in diameter surrounded by denser spots (blister-like white
spots) appear.

Cause:
This may occur when:
 a solid image is printed on coated paper
 solid image are printed on both sides
 printing is done at low temperature.
Solution:
Check for insufficient toner fusing. (Insufficient Toner Fusing)

White Granular Spots

Granular spots resembling a display of fireworks appear in solid or halftone areas. In the case of
halftone or blank areas, accumulated toner is causing uneven spots.
Cause
The stay below the development unit is dirty.
Solution
649
2.Image Quality Problems

Inspect and clean [A] below the PCDU.

1. Disconnect the front edge cover at [A], [B], and [C].

2. Remove the front edge cover.

650
 2.Image Quality Problems

3. Lower the ITB lever to lower the ITB.

4. Depress tab [A] and then remove the CGB unit [B].

 To avoid damage to the CGB sensor and harness connector, the CGB unit must always
be removed before the PCDU is removed.

651
2.Image Quality Problems

5. Lay the CGB unit on a flat clean surface with the grid facing up.

 Never lay the CGB unit with the grid side down.
6. Detach the PCDU cover [A] ( x3).

 When you reattach the cover, be sure to attach the screws in this order: Center, Right,
Lower Left

7. Turn the knob [A] on the end of the drum shaft counter-clockwise, and then remove it.

652
 2.Image Quality Problems

8. Grip the small handle [A] as shown, and then pull out the PCDU [B] until it stops.

9. Use a clean cloth, blower brush, or vacuum cleaner to clean the stay below the PCDU.

Mottling

Mottling occurs in solid-filled areas.

Normal

Mottled

Cause:
The transfer electric field in the indentations in the paper is weak, causing a decrease in image transfer.

653
2.Image Quality Problems

This may occur when:

 Using paper with a rough surface
 Continuously printing an image that consumes little toner
 Printing at high temperature or humidity
Solution:
Before you perform this procedure, make sure that the PM parts have not reached their expiration. If
the PM parts have reached the end of their service life, replace them.
1. Check to see if any PM parts have expired.
Yes Replace parts that have exceeded service life.
No Go to the next step.
2. Print the image. Is the problem resolved?
Yes Finished.
No Go to the next step.
3. On the Adjustment Settings for Skilled Operators menu, select Machine: Image Quality > Adjust
Image Density > Image Density Adjustment: Manual Execute. (SP3-011-002: Manual ProCon :Ex
Density Adjustment)
4. Print the image. Is the problem resolved?
Yes Finished.
No Go to the next step.
5. Print 100 full-page, solid-fill A4 or LT sheets. Is the problem resolved?
Yes Finished.
No Reload with paper that is dry.
6. Print the image. Is the problem resolved?
Yes Finished.
No Replace the paper with smoother paper.
7. Print the image. Is the problem resolved?
Yes Finished!
No Go to the next step.
8. Is the paper smaller than A4 SEF (210 mm)?
Yes Go to the next step.
No Go to Step 10.
9. Use wider paper. Is the problem resolved?
Yes Carry out the procedure in the next section () Rough Images with Paper Smaller Than A4
SEF (210 mm).
No Go to the next step.
10. In Advanced Settings for the custom paper in use, select Adjust Toner Adhesion and check the
setting.
11. Is the setting for coverage (M/A) at the upper limit?

654
 2.Image Quality Problems

Yes Use different paper.

No Raise the setting by one point.
12. Print the image. Is the problem resolved?
Yes Finished.
No Repeat Steps 11, 12. If this does not solve the problem, go the next step.
13. Open the SC log. Is there a logged SC code?
Yes If either of the following SC codes were logged, perform troubleshooting:
 SC443-00: Image Transfer Roller Error
 SC453-00: Paper Transfer Roller Error
No Go to Step 15
14. Print the image. Is the problem resolved?
Yes Finished.
No Go to the next step.
15. Is it possible to raise the toner density setting?
Yes In Advanced Settings for the paper in use, select Adjust Toner Adhesion, and raise the
setting (+).
No Consult the product specialist.
16. Print the image. Is the problem resolved?
Yes Finished.
No Consult the product specialist.

 Adjust the toner adhesion setting carefully. Raising the toner adhesion setting increases the
amount of toner consumption and reduces toner yield.

Rough Images with Paper Smaller Than A4 SEF (210 mm)

The texture of solid-fill areas appears rough.

Cause:
Smaller size paper has smaller width, therefore more of the roller is exposed. This allows a leakage of

655
2.Image Quality Problems

charge from the transfer electrical field, thus reducing the efficiency of image transfer. This may also
occur when:
 Ambient temperature and humidity are low
 Paper is extremely thick
 Electrical resistance of paper is high
 Duplex printing (problem occurs on Side 2).

 To adjust the following settings, register beforehand the type of paper that you are using as a
custom paper.
Solution:
Check duplex prints and determine on which side the problem occurs. If the problem occurred on both
sides, make adjustments for Side 1 first, and then for Side 2.
1. In Advanced Settings for the custom paper in use, check the settings for Paper Transfer Current
Setting: Side 1 (SP2-641-100 to 178: PTR Current:Side1 Custom Paper 100 to 178), or Paper
Transfer Current Setting: Side 2 (2-642-100 to 178: PTR Current:Side2 Custom Paper 100 to 178).
2. Is either or both settings at the upper limit?
Yes Go to Step 6
No Go to the next step.
3. Are the white spots of a degree acceptable for the client?
Yes Go to the next step.
No Go to Step 6.
4. Raise the transfer current setting by 5 points.
5. Print the image. Is the problem resolved?
Yes Finished.
No Repeat Steps 2 to 5.
6. Can you change the orientation of the paper (SEF to LEF, for example), or change the paper size
(A4 SEF to A3 SEF)?
Yes Go to the next step.
No Use a different paper.
7. Use wider paper.
8. Restore the image transfer voltage to its default setting, and then go back to Step 4.
9. If the problem is not resolved, consult the product specialist.

 Raising the image transfer voltage can cause white spots to occur in filled areas, so keep this
in mind when doing the adjustments. If white spots appear, make some output samples; select
the best from among the test prints, and use those settings.

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 2.Image Quality Problems

Rough Images Appear During Low Duty Use

During low duty use of the machine, air can become mixed with the developer/toner mixture during
agitation and cause rough patches to appear.
Cause:
When the machine is consistently used for low duty printing, air can mix with the developer/toner
mixture during agitation which can cause developer deterioration and cause rough patches to appear
on images. This may occur when:
 Every job is 5 pages or less
 Pages have less than 4% coverage

 To adjust the following settings, register beforehand the type of paper that you are using as a
custom paper.
Solution
1. Replace the developer.
2. Select Advanced Settings > Main: Image Quality Adjustment > Toner Refresh Mode, and then
change the “3” setting to “3.5”. (SP3-820-001 Tnr Refresh Mode Img Area Thresh:K).
3. If the problem persists, consult the product specialist.

 If Toner Refresh Mode is set to "3" (default), the amount of toner consumed will be equivalent
to operating the machine under normal conditions at 6% coverage.
 Raising the setting higher than "3" could increase the risk of mottled images, higher toner
consumption, and lower toner yield.
 If the setting is set to “3.5”, then under normal operating conditions toner consumption will
correspond to about 6.5% total image coverage.

Vertical Lines at 60 mm Intervals

Faint black bands appear at 60 mm (2.4”) intervals vertical to the direction of paper feed.

Cause:

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2.Image Quality Problems

Periodic changes in the speed of paper feed can cause the images to stretch, leading to unevenness in
image texture in the shape of black vertical lines. This can also occur when:
 Ambient humidity is high
 Thick paper (above Thickness 3) is used
 There are large areas of halftone coverage
Solution
1. Enter the SP mode.
2. Check the fine adjustment settings of the PTR motor.
 SP1-012-005: Motor Adj: 96 ppm PTR Motor
 SP1-013-005: Motor Adj: 111 ppm PTR Motor
 SP1-014-005: Motor Adj: 136 ppm PTR Motor
3. Check the fine adjustment settings of the transfer timing roller with SP1-006-001 to 31: Fine Adj
Trans Tmg Roll Speed (Type): (Weight)
4. Are the settings at their lower limits?
Yes Go to the next step.
No Go to Step 8.
5. Is the ambient temperature higher than 23°C (73.4°F)?
Yes Go to the next step.
No Use different paper.
6. Is it possible to lower the ambient temperature?
Yes Lower room temperature.
No Use different paper.
7. Print the image. Is the problem resolved?
Yes Finished.
No Repeat Steps 6 and 7. If the problem persists, go to the next step.
8. Perform a fine adjustment of the PTR motor speed (-0.1%)
9. Perform a fine adjustment of the image transfer roller speed (-0.1%).
10. Print the image. Is the problem resolved?
Yes Finished.
No Repeat Step 4.
11. If the problem persists, consult the product specialist.

Black Dots Appear on Coated Paper

Some characteristics of the paper (such as slick surface or electrical resistance) can cause black spots
and specks to appear.

658
 2.Image Quality Problems

Cause:
Ambient conditions and paper characteristics (such as slick surface or electrical resistance) may cause
too much charge in the electrical field, making dots appear. This can occur when:
 High temperature, low humidity
 Coated paper is used
 Paper is thin (lower than Thickness 3)
 Halftones are used in fill areas

 To adjust the following settings, register beforehand the type of paper that you are using as a
custom paper.
Solution
1. In Advanced Settings for the custom paper in use, check the present value in Image Transfer
Voltage and PTR voltage settings.
 SP2-431-001 to 003: ITB Current Custom Paper 001 to 003
 SP2-641-100 to 178: PTR Current: Side1 Custom Paper 100 to 178
 SP2-642-001 to 178: PTR Current:Side2 Custom Paper 001 to 178
2. Is paper transfer current setting 140 or less?
Yes Raise the paper transfer current by 10 points.
No Go to Step 4.
3. Print the image. Is the problem resolved?
Yes Finished.
No Repeat Steps 2, 3. If the problem persists, go to the next step.
4. Set image transfer current to 140.
5. Is the absolute value of the paper transfer current less than 50?
Yes Use different paper.
No Go to the next step.
6. Lower the absolute value of the paper transfer current by 10 points.
7. Print the image. Is the problem resolved?
Yes Finished.
659
2.Image Quality Problems

No Repeat from Step 2.

8. If the problem persists, consult the product specialist.

 Adjustment of the image transfer current can cause white spots on the images. Adjust
carefully. If white spots appear, select the best result from the samples, and apply the settings
used for that test print.
 Adjustment of the paper transfer current can cause image density to decrease. Adjust
carefully. If images fade, select the best result from the samples, and apply the settings used
for that test print.

Static Traces Appear in Low Temperature, Low Humidity Environments

Static trace patterns appear on the images.

Cause
During paper feed, the transfer guide is rubbed by the paper and becomes charged, causing static trace
patterns on the images. Scattered toner or paper dust may also lead to an increase in static charge.
This may occur when:
 Ambient temperature and humidity are low
 Coated paper thinner than Thickness 4 is used
 There is scattered toner or paper dust on the paper transfer entrance guide.
Solution
1. Can you raise ambient temperature and humidity?
Yes Go to next step.
No Use different paper.
2. Raise ambient temperature and humidity.
3. Do a test print. Is the problem resolved?
Yes Finished.
No Go to the next step.
4. If the problem persists, consult the product specialist.

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 2.Image Quality Problems

Firefly, Comet Patterns

White spots in firefly patterns, or black comet streaking patterns appear.

Cause:
White firefly patterns with white spots in the center are caused by toner clumps. If these clumps break
down in the development unit, black streaks in the shape of comets may appear. This can occur when:
 The machine has remained idle for a long period, especially where ambient temperature was high.
 The machine was moved or shipped and was subjected to severe shock or vibration.
 Toner not used for a long period, especially where ambient temperature was high.
Solution:
1. Print a test sheet at 100% coverage. Are there firefly or comet patterns?
Yes Go to the next step.
No Finished.
2. Print 350 A3 sheets at 100% coverage. Are there firefly or comet patterns?
Yes Go to the next step.
No Finished.
3. Replace toner, and then print 350 A3 sheets at 100% coverage. Are there firefly or comet patterns?
Yes Go to the next step.
No Finished.
4. Replace the toner sub hopper, and then print 350 A3 sheets at 100% coverage. Are there firefly or
comet patterns?
Yes Go to the next step.
No Finished.
5. Replace the development unit and the developer, and then print some test prints at 100%
coverage. Are there firefly or comet patterns?
Yes The problem requires further analysis. Consult the product specialist.
No Finished.

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2.Image Quality Problems

White Parallel Stripes

White stripes on the images caused by toner additives adhering and accumulating on the surface of the
drum.

Cause:
After continuous high quality printing, there may not be sufficient lubricant on the surface of the drum.
As a result, toner additives adhere and accumulate on the drum surface, causing parallel white streaks
at intervals of about 314 mm (12.5”). This occur when:
 There was continuous high-quality printing.
 The drum cleaning unit is worn out.
Solution:
1. Wipe the surface of the drum clean with a dry, clean cloth.
2. Print the image. Is the problem resolved?
Yes Finished.
No Replace the drum
3. Does the problem re-occur after about 1,000 prints?
Yes Clean the surface of the drum again, and then go to the next step.
No Finished.
4. Increase the number of drum cleanings.
 SP2-225-001: Cont High Q Img Print Mode Mode Selection. Change “0” (Default) to “1”.
 SP2-225-003: Cont High Q Img Print Mode Thresh:2. Change “80” (Default) to “0”.
5. Did the problem re-occur after about 1,000 prints?
Yes Reset the SP codes to their default settings, and then replace the drum and the drum
cleaning unit.
No If the client is consistently using print long print jobs set for high-quality printing, be sure to
set the SP codes as shown in Step 4.
6. If the problem persists, consult the product specialist.

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 2.Image Quality Problems

Toner Splatter on Edge

Toner falls from the image transfer belt onto the edge of the print.

Cause:
Toner falls from the ITB cleaning unit onto the paper near the edge. Normally, this does not happen;
however, if parts of the cleaning unit such as the cleaning blade is damaged, toner falls from there onto
the paper. Toner may also have fallen onto the paper transport path, dirtying the paper passing through.
Solution:
1. Clean the paper transport path.
2. Print the image. Is the problem resolved?
Yes Finished.
No Go to the next step.
3. Did a paper jam occur at the entrance of the ITB cleaning unit?
Yes Replace the cleaning blade in the ITB cleaning unit.
No Go to Step 6.
4. Print the image. Is the problem resolved?
Yes Finished.
No Replace the ITB cleaning unit.
5. Print the image. Is the problem resolved?
Yes Finished.
No Go to the next step.
6. Clean the ITB unit guide plate, PTR unit, development unit, drum cleaning unit, belt cleaning unit,
ribs, and rollers.
7. If the problem persists, consult the product specialist.

White Spots 15 mm From Edge

When using a certain type of paper, a group of white spots (in the shape of slanted dotted line) appear
on a black solid fill area or solid patch area, at about 15 mm from the leading edge.
Cause
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2.Image Quality Problems

When paper with a lot of paper dust enters the nip of the PTR unit, the paper dust adheres to the
entrance guide plate of the PTR unit. From the guide plate, this paper dust is then transferred to the
paper, causing the white spots.

Paper Types Likely to Cause Problems

 Digital Matt Paper 250gsm 13x19mm
 Color Copy coated silk 170gsm SRA3
Solution
Change the entrance guide plate of the PTR unit.
1. Remove the parts in the following order:
1. PTR unit
2. ITB cover
3. ITB cleaning unit
4. ITB unit
2. Remove the entrance guide plate [A] of the PTR unit.

 If you are no longer using the paper type in question, install back the original entrance guide
plate of the PTR unit.

 Changing the entrance guide plate will shorten the protrusion of the film sheet (mylar) from 8
mm to 4 mm. Due to the stiffness of the paper, its trailing edge comes close to the image
transfer belt; toner on the belt scatters, causing the halftone image area to be darker.
 In particular, dust becomes obvious on halftone images with dots, and it is apparent that the

664
 2.Image Quality Problems

image is abnormal. Also, when using paper weighing 300 g/m2 or heavier, the trailing edge of
paper may come in contact with the image transfer belt, resulting in scratched images .

665
2.Image Quality Problems

Density Problems
Uneven Image Density

The density is uneven.

Solution:
Depending on the type of unevenness, the solution is different. Refer to the table below.
(A) The density is uneven across the entire image.
The density
from top to
bottom is
uneven.

1. On the Adjustment Settings for Skilled Operators menu, select Machine:

Image Quality > Adjust Image Density > Image Density Adjustment: Manual
Execute. (SP3-011-002: Manual ProCon :Ex Density Adjustment)
2. If the problem persists, carry out the procedure for uneven density from top to
bottom. (Uneven Density from Top to Bottom)
The sides are
fainter or
denser.

1. On the Adjustment Settings for Skilled Operators menu, select Machine:

Image Quality > Adjust Image Density > Image Density Adjustment: Manual .
Execute. (SP3-011-002: Manual ProCon :Ex Density Adjustment)
2. If the problem persists, consult the product specialist.
The top and
bottom are
fainter or
denser.

1. On the Adjustment Settings for Skilled Operators menu, select Machine:

Image Quality > Adjust Image Density > Image Density Adjustment: Manual
Execute. (SP3-011-002: Manual ProCon :Ex Density Adjustment)
2. If the problem persists, consult the product specialist.

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 2.Image Quality Problems

(B) The density is uneven for a certain part of the image.

The leading
edge is fainter.

1. On the Adjustment Settings for Skilled Operators menu, select Machine:

Image Quality > Adjust Image Density > Image Density Adjustment: Manual
Execute. (SP3-011-002: Manual ProCon :Ex Density Adjustment)
2. If the problem persists, perform correction for Fainter Leading Edge. (Fainter
Leading Edge)
The trailing
edge is fainter.

1. On the Adjustment Settings for Skilled Operators menu, select Machine:

Image Quality > Adjust Image Density > Image Density Adjustment: Manual
Execute. (SP3-011-002: Manual ProCon :Ex Density Adjustment)
2. If the problem persists, perform correction for Fainter Trailing Edge. (Fainter
Trailing Edge)
The center is
fainter or denser

1. On the Adjustment Settings for Skilled Operators menu, select Machine:

Image Quality > Adjust Image Density > Image Density Adjustment: Manual
Execute. (SP3-011-002: Manual ProCon :Ex Density Adjustment)
2. If the problem persists, consult the product specialist.
Wavy
unevenness

667
2.Image Quality Problems

1. On the Adjustment Settings for Skilled Operators menu, select Machine:

Image Quality > Adjust Image Density > Image Density Adjustment: Manual
Execute. (SP3-011-002: Manual ProCon :Ex Density Adjustment)
2. If the problem persists, consult the product specialist.
(C) The density is uneven in the direction perpendicular to the paper feed direction at regular
intervals.
Periodic vertical
density
fluctuation

1. On the Adjustment Settings for Skilled Operators menu, select Machine:

Image Quality > Adjust Image Density > Image Density Adjustment: Manual
Execute. (SP3-011-002: Manual ProCon :Ex Density Adjustment)
2. If the problem persists, perform correction for Periodic Density Fluctuation.
(Periodic Density Fluctuation)

Density Change at Low Temperatures

When printing images with halftone fill, uneven density appears where there are open spaces.

1 Drum
2 Development Entrance Seal
3 Development Unit
4 Development Roller (Lower)
5 Charge Unit
6 Lubrication Mylar
7 Drum Cleaning Unit
8 Drum Cleaning Blade
Cause:

668
 2.Image Quality Problems

With 2by2 or 4by4 halftone images, the density becomes uneven at the open gaps [A] on the
development unit and [B] on the drum cleaning unit.
 Depending on whether the temperature rises or falls, the density of a certain part can become
higher or lower.
 Differences in temperature and humidity between the open and closed spaces around the
circumference of the drum can cause fluctuations in the charge potential after exposure.
 This problem tends to occur where humidity is low.
Solution
1. Is the absolute humidity above 2.6? (The absolute humidity in the lookup table below is calculated
from the temperature and relative humidity.)
Yes Consult the product specialist.
No Go to the next step.
2. Can the ambient temperature and humidity be adjusted?
Yes Go to the next step.
No Consult the product specialist.
3. Raise the temperature so that absolute humidity is above 2.6.
4. Adjust ambient conditions so that the work site is above 15°C (59°F) 30% rH.
5. Print the image. Is the problem resolved?
Yes Finished.
No Consult the product specialist.
Lookup Table for Calculating Absolute Humidity
Absolute humidity is calculated from ambient temperature and relative humidity based on the lookup
table below. The areas within the heavy red line in the table below indicate values where quality is
assured. To prevent uneven image density, absolute humidity should be above 2.6 within the red
shaded areas.

669
2.Image Quality Problems

Units: g/m3

Ab. humidity = 217x (6.11x10(7.5 x temp/ (temp+237.3)))/(temp+273.15) x Relative humidity x 0.01

Uneven Density from Top to Bottom

The density is uneven from top to bottom.

670
 2.Image Quality Problems

 You can adjust the density of halftone images, but not that of solid fills.
Cause:
This may occur at high temperature or humidity.
Solution:
1. On the Adjustment Settings for Skilled Operators menu, select Machine: Image Quality > Adjust
Density Difference Across Feed Direction. (SP2-113-001: Adjust LR density difference Density)
 Decreasing the value (-) makes the area above the center denser and that below fainter.
 Increasing the value (+) makes the area above the center fainter and that below denser.
2. Turn the power of the machine OFF, and then ON. The setting made in Step 1 will be applied.
3. Print the image. Is the problem resolved?
Yes Finished.
No Replace the drum charge unit and drum.
4. If the problem persists, consult the product specialist.

Fainter Leading Edge

The leading edge is fainter.

Cause:
At low temperatures or when using thin coated paper, the paper transfer current may be insufficient. At
high temperatures, the paper transfer current may become excessive.

 The following solution only works for paper equivalent to Paper Weight 4 or higher. For paper
equivalent to Paper Weight 3 or less, it may cause mis-feeding.

 To adjust the following settings, register beforehand the type of paper that you are using as a
custom paper.
Solution:
Perform a combination of the following adjustments.
(a) Raising the Transfer Current

671
2.Image Quality Problems

1. In Advanced Settings for the custom paper in use, make a note of the preset values for Paper
Transfer Current: Lead Edge.
2. Is the paper transfer leading edge switch setting set at its highest value?
Yes Go to Step 7.
No Raise the setting by 5 points.
3. Print the image. Is the problem resolved?
Yes Finished.
No Go to Step 4.
4. Is the paper transfer leading edge correct less than 200?
Yes Raise the setting 10 points.
No Repeat from Step 2.
5. Print the image. Is the problem resolved?
Yes Finished!
No Repeat from Step 4.
6. If the problem persists after repeating from Step 4 and raising the setting to 200, restore to the
original settings in Step 1. Then carry out the procedure (b) below to lower the settings.
7. Is the paper transfer leading edge correction setting below 200?
Yes Raise the setting 10 points.
No Use different paper.
8. Print the image. Is the problem resolved?
Yes Finished.
No Repeat from Step 7.
9. If the problem persists after repeating from Step 7, and then raising the paper transfer leading edge
correction setting to 200, restore the original settings at Step 1, and then do Procedure (b) below to
lower the settings.
(b) Lowering the Transfer Current
1. In Advanced Settings for the custom paper in use, raise the setting for the paper transfer leading
edge correction setting by 10 points.
2. Print the image. Is the problem resolved?
Yes Finished.
No Increase the scaling factor by 10 percentage points.
3. Repeat Step 2. If the problem persists even though you have increased the scaling factor by 50
percentage points, restore to the value noted in Step 1 of Procedure (a), and then consult the
product specialist.

 If changing the settings for transfer current does not solve the problem, install the paper
tray heaters. (For details, refer to "Heater Options" in Field Service Manual)

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 2.Image Quality Problems

Fainter Trailing Edge

The trailing edge is fainter.

Cause:
This may occur because of insufficient or excessive paper transfer current when using paper weighing
approximately 160 g/m2 (60 lb. Cover) or heavier at low temperature or humidity.

 To adjust the following settings, register beforehand the type of paper that you are using as a
custom paper.
Solution:
Carry out the procedures (a), (b), and (c) in that order, stopping when the problem is solved.
(a) Specifying the Setting Range
1. Measure in millimeters how far the fainter area extends from the trailing edge.
2. In Paper Transfer Current > Trail Edge Dist, enter the value you measured in Step 1 plus an
additional 10 mm.
3. Go to Procedure (b).
(b) Raising the Transfer Current

1. In Advanced Settings for the custom paper in use, make a note of the present value in Paper
Transfer Current > Trail Edge.
2. Increase the scaling factor in the above setting by 10 percentage points.
3. Print the image. Is the problem resolved?
Yes Finished.
No Increase the scaling factor by 5 percentage points.
4. Repeat Step 3. If the problem persists even though you have increased the scaling factor by 50
percentage points, restore to the value noted in Step 1 and go to Procedure (c).
(c) Lowering the Transfer Current

1. Decrease the scaling factor in the above setting by 10 percentage points.

2. Print the image. Is the problem resolved?

673
2.Image Quality Problems

Yes Finished.
No Decrease the scaling factor by 5 percentage points.
3. Repeat Step 2. If the problem persists even though you have decreased the scaling factor by 50
percentage points, restore to the value noted in Procedure (b) Step 1, and then consult the product
specialist.

Uneven Density Within 90 mm (3.5 in.) of the Trailing Edge

Printing in the area extending approximately 90 mm (3.5 inches) from the trailing edge is fainter or
denser.

Cause:
This may occur when:
 Printing is done at low temperature or humidity
 Printing a single-dot halftone image

 To adjust the following settings, register beforehand the type of paper that you are using as a
custom paper.
Solution:
The solution depends on whether the area within 90 mm (3.5 inches) of the trailing edge is denser or
fainter. However, if the paper is not registered as a custom paper, then adjust the speed of the timing
roller.
If the area within 90 mm (3.5 inches) of the trailing edge is fainter
1. In Advanced Settings for the custom paper in use, check the present value in Transfer Timing
Roller Feed Speed Adj. Is it higher than +1.0%?
Yes Consult the product specialist.
No Go to the next step.
2. Increase the value in Transfer Timing Roller Feed Speed Adj by 0.1 percentage point.
3. Print the image. Is the problem resolved?
Yes Finished.
No Repeat Steps 2 and 3. If the problem persists even though you have increased the value
to +1.0%, consult the product specialist.

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 2.Image Quality Problems

If the area within 90 mm (3.5 inches) of the trailing edge is denser

1. In Advanced Settings for the custom paper in use, check the present value in Transfer Timing
Roller Feed Speed Adj. Is it lower than -1.0%?
Yes Consult the product specialist.
No Go to the next step.
2. Decrease the value in Transfer Timing Roller Feed Speed Adj by 0.1 percentage point.
3. Print the image. Is the problem resolved?
Yes Finished.
No Repeat Steps 2 and 3. If the problem persists even though you have decreased the value
to -1.0%, consult the product specialist.

Periodic Density Fluctuation

The vertical density fluctuates periodically.

Solution:
Before you perform this procedure, check that you are using the machine under the correct
environmental conditions.
The solution depends on the fluctuation cycle.

 To adjust the following settings, register beforehand the type of paper that you are using as a
custom paper.
Interval
Approximately 12-18
mm (0.5-0.7 inches)
Approximately 60 mm
(2.4 inches)
Approximately 95 mm
(3.7 inches)
Approximately 314 mm
Solution
Consult the product specialist.
 In Advanced Settings for the custom paper in use, adjust the value in
Transfer Timing Roller Feed Speed Adj according to the type and
thickness of paper in use.
 If the problem persists, consult the product specialist.
Consult the product specialist.
 Replace the photoconductor unit.

675
2.Image Quality Problems

Interval Solution
(12.4 inches)  If the problem persists, consult the product specialist.

Entire Image Faint

The entire image is fainter than normal.

Cause:
This may occur when:
 Continuously printing an image that consumes little toner
 The machine has not been used for a long period of time
 The machine is in a very humid location and has not been used for a while
Solution:
1. On the Adjustment Settings for Skilled Operators menu, select Machine: Image Quality > Adjust
Image Density > Image Density Adjustment: Manual Execute. (SP3-011-002: Manual ProCon :Ex
Density Adjustment)
2. Print the image. Is the problem resolved?
Yes Finished.
No Go to the next step.
3. Increase the value by 1 in Adjust Maximum Image Density. (SP3-620-001: ProCon Target M/A
Maximum M/A:K)
4. Select Adjust Image Density and execute Image Density Adjustment: Manual Execute. (SP3-011-
002: Manual ProCon :Ex Density Adjustment)
5. Print the image. Is the problem resolved?
Yes Finished.
No Repeat Steps 3 to 5. If the problem persists even though you have increased the value to
5, consult the product specialist.

Color Is Too Dense

The entire image is denser than normal.

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 2.Image Quality Problems

Cause:
This may occur when:
 Continuously printing an image that consumes a lot of toner
 The machine has not been used for a long period of time
 The machine is in a very humid location and has not been used for a while
Solution:
1. On the Adjustment Settings for Skilled Operators menu, select Machine: Image Quality > Adjust
Image Density > Image Density Adjustment: Manual Execute. (SP3-011-002: Manual ProCon :Ex
Density Adjustment)
2. Print the image. Is the problem resolved?
Yes Finished.
No Go to the next step.
3. Decrease the value by 1 in Adjust Maximum Image Density. (SP3-620-001: ProCon Target M/A
Maximum M/A:K)
4. Select Adjust Image Density and execute Image Density Adjustment: Manual Execute. (SP3-011-
002: Manual ProCon :Ex Density Adjustment)
5. Print the image. Is the problem resolved?
Yes Finished.
No Repeat Steps 3 to 5. If the problem persists even though you have decreased the value to
-5, consult the product specialist.

Broken Thin Lines

Thin lines (1-dot lines in 1200 dpi images) break.

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2.Image Quality Problems

Cause:
Oblique (approximately 45°) thin lines or thin lines printed in faint colors with breaks.
Solution:
1. In the Adjustment Settings for Skilled Operators menu, select Machine: Image Quality > Adjust
Image Density > Image Density Adjustment: Manual Execute. (SP3-011-002: Manual ProCon :Ex
Density Adjustment)
2. Print the image. Is the problem resolved?
Yes Finished.
No Go to the next step.
3. Increase the value by 1 in Adjust Line Width. (SP3-623-061: LD Power :Set Line Width Adj.:K)
4. Select Adjust Image Density and execute Image Density Adjustment: Manual Execute. (SP3-011-
002: Manual ProCon :Ex Density Adjustment)
5. Print the image. Is the problem resolved?
Yes Finished.
No Repeat Steps 3 to 5. If the problem persists even though you have increased the value to
5, consult the product specialist.

Blurred Images (Convex Lens Shaped)

Lens-shaped blurred images appear at 314 mm (12.4 inch) intervals.

Cause:
If the machine is left unattended for a long period in an environment where temperature and humidity
are high, discharge on the drum surface absorbs moisture, and the drum cannot charge or discharge
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 2.Image Quality Problems

properly.
Solution:
1. On the Adjustment Settings for Skilled Operators menu, select Machine: Maintenance >
Photoconductor Refreshing. (SP2-810-013: OPC Refresh Control: Manual Execute)
2. Print the image. Is the problem resolved?
Yes Finished.
No Consult the product specialist.

Broken Characters (Dropout)

Dropouts (character voids) occur when text is printed.

Cause:
This may occur when:
 Continuously printing an image that consumes a lot of toner
 The machine has not been used for a long period of time
 The machine is in a very humid location and has not been used for a while
Solution:
1. On the Adjustment Settings for Skilled Operators menu, select Machine: Image Quality > Adjust
Image Density > Image Density Adjustment: Manual Execute. (SP3-011-002: Manual ProCon :Ex
Density Adjustment)
2. Print the image. Is the problem resolved?
Yes Finished.
No Go to the next step.
3. Decrease the value by 1 in Adjust Maximum Image Density. (SP3-620-001: ProCon Target M/A
Maximum M/A:K)
4. On the Adjustment Settings for Skilled Operators menu, select Machine: Image Quality > Adjust
Image Density > Image Density Adjustment: Manual Execute. (SP3-011-002: Manual ProCon :Ex
Density Adjustment)
5. Is the problem resolved?
Yes Finished.

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2.Image Quality Problems

No Repeat Steps 3 to 5. If the problem persists even though you have decreased the value to
-5, consult the product specialist.

Afterimages

An afterimage of the image printed just before the intended image appears.

Cause:
This may occur when the ITB's image history changes drastically, such as when printing a solid-fill
image after continuously printing vertical lines. When printing vertical lines, there is a potential
difference between the image and non-image areas, causing the lines to appear on the next solid-fill
image.
This may occur when:
 Printing is done at high temperature or humidity
 Printing on thin coated paper (Paper Weight 3 or lower) or on OHP sheets
 Printing an image that is very different from the previous one

 To adjust the following settings, register beforehand the type of paper that you are using as a
custom paper.
Solution:
1. On the Adjustment Settings for Skilled Operators menu, select Machine: Image Quality > Adjust
Image Density > Image Density Adjustment: Manual Execute.
2. Can the image density be adjusted manually?
Yes Adjust the image density manually. (SP3-011-001 Manual ProCon :Ex Normal ProCon)
No Go to Step 4.
3. Print the image. Is the problem resolved?
Yes Finished.
No Go to the next step.
4. Are the paper transfer current settings at their lowest values?
 SP2-641-100 to 178: PTR Current:Side1 Custom Paper 100 to 178
 SP2-642-100 to 178: PTR Current:Side2 Custom Paper 100 to 178

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 2.Image Quality Problems

Yes Use different paper.

No Go to the next step.
5. In Advanced Settings for the custom paper in use, do the following adjustments:
 Side 1: Decrease the absolute value by 10 points in Paper Transfer Current Setting: Side 1.
 Side 2: Decrease the absolute value by 10 points in Paper Transfer Current Setting: Side 2.
6. Print the image. Is the problem resolved?
Yes Finished.
No Repeat Steps 4 and 5. If the problem persists even though you have decreased the value
to its lowest setting, consult the product specialist.

White Streaks

White streaks perpendicular to the paper feed direction appear.

Cause:
During paper transfer, a separating discharge occurs between the ITB and the paper edge, and a streak
of electric charge remains on the belt. This residual electric charge causes the white streaks. This may
occur at low temperature and humidity.

 To adjust the following settings, register beforehand the type of paper that you are using as a
custom paper.
Solution:
1. In Advanced Settings for the custom paper in use, select Paper Transfer Current; Trail Edge Dist.
2. Check the present switch value. Is it at the upper limit?
Yes Go to Step 6.
No Raise the switch setting 5 points.
3. Print the image. Is the problem resolved?
Yes Finished.
No Go to Step 4.
4. Check the present coefficient value. Is it at its lowest setting?

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2.Image Quality Problems

Yes Restore the default value, and then repeat from Step 2.
No Raise the setting 20 points.
5. Print the image. Is the problem resolved?
Yes Finished.
No Repeat from Step 4. If the problem persists, consult the product specialist.
6. Is the paper transfer trailing edge correction coefficient at its lowest value?
Yes Use different paper.
No Raise the setting 20 points.
7. Print the image. Is the problem resolved?
Yes Finished.
No Repeat from Step 6. If the problem persists, consult the product specialist.
8. If the problem persists when the paper transfer trailing edge correction coefficient is at its lowest
value, consult the product specialist.

 Changing these settings can cause fading at the trailing edges of the paper. If the images fade
at the trailing edge, make some output samples, select the best result and use those settings.

Vertical White Lines

Vertical white lines appear on the paper in the direction of paper feed.

Cause:
There is dirt on the toner shield glass, or other foreign particles blocking the path of the laser beam from
the laser unit. This could also be caused by particles stuck in the gap between the doctor blade and the
development roller, causing the flow of developer to be uneven.
Solution
1. Remove and clean the toner shield glass.
2. Print the image. Is the problem resolved?

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 2.Image Quality Problems

Yes Finished.
No Go to the next step.
3. Clean the development roller and doctor blade cap. (For details, refer to the Field Service Manual.)
4. Print the image. Is the problem resolved?
Yes Finished.
No Go to the next step.
5. Replace the development unit.
6. Print the image. Is the problem resolved?
Yes Finished.
No The cause of the problem requires more investigation. Consult the product specialist.

Shock Jitter at the Fusing Unit

Shock jitter when paper entered the fusing unit can cause horizontal black lines to appear 270 mm
(10.5”) away from the leading edge of the paper.

Cause:
When paper enters the fusing unit, the shock jitter is transmitted to the PTR unit, causing black lines to
appear about 270 mm (10.5”) from the leading edge of the paper.
 This occurs when paper longer than 270 mm is used
 The problem occurs from the first sheet of the print job
 The problem tends to occur with thick paper
 The problem tends to occur when printing halftone images

 To adjust the following settings, register beforehand the type of paper that you are using as a
custom paper.
Solution:
1. Is the paper in use shorter than 270 mm (10.5”)?
Yes Go to the next step.
No Go to Step 3.
2. Print the image on paper shorter than 270 mm. Is the problem resolved?
Yes Finished.

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2.Image Quality Problems

No Use different paper.

3. In Advanced Settings for the custom paper in use, check the setting for Process Speed Adjustment.
4. Is the line speed set at the lowest setting "0" (96 cpm)?.
Yes Use different paper.
No Go to the next step.
5. Reduce the line speed setting by 1 step.
6. Print the image. Is the problem resolved?
Yes Finished.
No Repeat Steps 4 to 6.
7. If the problem persists after adjusting the process line speed, consult the product specialist.

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 2.Image Quality Problems

Glossy Problems
Vertical Glossy Lines

Glossy lines perpendicular to the paper feed direction appear.

Cause:
Glossy lines perpendicular to the paper feed direction may appear 251 mm (10 inches) from the
boundary of the margin and the solid image (in the direction opposite to the paper feed direction).
Solution:
1. Print the image on twenty sheets. Do glossy lines appear on the tenth sheet and later sheets?
Yes Go to the next step.
No Consult the product specialist.
2. In Advanced Settings for the custom paper in use, select Fusing Heat Roller Temperature Adj and
decrease the value by 5°C.
3. Print the image on twenty sheets. Do glossy lines appear on the tenth sheet and later sheets?
Yes Repeat Steps 2 and 3. If the problem persists even though the setting has reached its
minimum value, consult the product specialist. If the problem is resolved, go to the next
step.
No Go to the next step.
4. Check the toner fusion. Is it satisfactory?
Yes Finished.
No Restore to the original setting and consult the product specialist.

Insufficient Gloss

The image is not glossy enough.

Solution:
If the gloss of the image is not glossy enough, try (a) changing the fusing temperature, and (b) changing
the processing speed. (Insufficient Toner Fusing)

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2.Image Quality Problems

Blurred Images in Bands

Halftone and text images appear light (low in density) or blurred at intervals within bands that are equal
to the circumference of the drum.
Low Density in Shaded Area

Blurred Text

 In addition to these problems, backgrounds may appear dirty, or the machine could issue
SC401 if the problem occurs during toner supply control (process control).
Cause
Nitrous oxide generated during drum charging combines with the lubricant powder (zinc stearate) and
absorbs moisture which can adhere to the drum surface. If the machine remains idle for a long period,
this could prevent the drum from charging evenly in the affected areas.
Solution
1. Update the Engine firmware to Ver.1.45:08 or later.

 Executing SP2810-001 (Clear Blurred Image) with older engine firmware could cause the
machine to issue SC465.
2. Specify the following settings for SP2810 values to clear blurred text and images:
 SP2810-001: 1 (default). This setting will automatically execute and correct the problem every
time.
 SP2810-005: 360 (default) change to 120. This setting will automatically execute and correct
the problem after the machine remains idle for 2 hours.
 SP2810-006: 13 (default) change to 7. This setting will automatically execute and correct the
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 2.Image Quality Problems

problem even when the machine operates in an environment affected by medium temperature
and relative humidity.
3. Is the problem solved?
Yes Finished!
No Go to next step.
4. Execute SP2819-004 (Clear Blurred Image) several times. Is the problem solved?
Yes Finished!
No Replace the drum.

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2.Image Quality Problems

Fusing Problems
Insufficient Toner Fusing

This section explains how to resolve the problem of insufficient toner fusing.

 To adjust the following settings, register beforehand the type of paper that you are using as a
custom paper.
 Changing the fusing temperature or changing the process speed may produce one or more of
the following side effects:
 Paper curling
 Paper misfeeding
 Blisters
 Glossy lines
 Change of gloss
 If one or more of the above side effects occur, adjust by decreasing the fusing temperature or
the process speed.
Solution:
Carry out in the order of (a) followed by (b), stopping when the problem is resolved.
(a) Changing the fusing temperature
1. In Advanced Settings for the custom paper in use, select Fusing Heat Roller Temperature Adj and
increase the temperature by 5°C.
2. Print the image and check toner fusion. Is the problem resolved?
Yes Finished.
No Increase the temperature an additional 5 °C.
3. Repeat Step 2 until the temperature reaches 185 °C. Is the problem resolved?
Yes Finished.
No Go to the next step.
4. Check the type of your machine. Is it Pro 8300S?
Yes Consult the product specialist.
No Perform Procedure (b) below.
(b): Changing the process speed
This procedure is available only for Pro 8320S/Pro 8320 and Pro 8310S/Pro 8310.
Reducing the speed will slow down printing to give the toner more time to fuse. However, as a result,
throughput will be reduced.
For example, when printing on A4/LT paper:
Pro 8320S/Pro 8320
 If the process speed is changed from High to Middle: 136 cpm drops to 111 cpm
 If the process speed is changed from Middle to Low: 111 cpm drops to 96 cpm

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 2.Image Quality Problems

Pro 8310S/Pro 8310

 If the process speed is changed from High to Low: 111 cpm drops to 96 cpm
 Pro 8310S/Pro 8310 does not have the Middle setting.
1. In Advanced Settings for the custom paper in use, select Process Speed Setting.
2. Decrease the value by one level.
3. If the present value is High, select Middle. If it is Middle, select Low.
4. Print the image and check toner fusion. Is the problem resolved?
Yes Finished.
No If the problem persists, the machine may be faulty or the paper unsupported. Contact your
service representative. The problem requires further investigation, so consult the product
specialist.

Improving Print Quality with Mixed Paper

This section explains how to give priority to print quality over production when using different types and
thicknesses of paper in the same print jobs.

 In order to ensure optimum toner fusing for different paper types and thicknesses, the
operation of the fusing unit can be adjusted for the paper conditions. These settings ensure
productivity when different paper is used continuously, but problems such as glossy lines can
occur when different paper is used in the same job.
 There will be occasions when quality must take precedence over productivity, depending on
how the operators are using the machine. In such a case, the Image Quality Priority Mode can
be used.

Conditions Where Image Quality Can be Improved

 There is a large difference in the heating roller temperature setting between the front and rear of
the paper area after changing the paper and paper thickness
 There is a large difference in the paper width (front-to-back on paper path is the length) after
changing the paper and paper thickness
 There is repetition of low volume print jobs
Solution
1. On the Adjustment Settings for Skilled Operators menu, select Machine: Quality Adjust >
Production Priority Mode > Production Priority > change the setting from “Normal” to “Priority”.
(SP1-131-001: Continues Print Mode Switch Feed Permit Condition)

Control Image

(a) Production Monitoring Mode: Production Priority

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2.Image Quality Problems

X Time
Y Heating Roller Temperature Setting
When changing from thin paper [A] to thick paper [B], insufficient temperature could cause poor fusing
because the fusing temperature [C] was not high enough for thick paper. Also, when changing from
thick paper [B] to thin paper [A], high temperature could cause glossy lines to occur because the fusing
temperature [D] was too high for thin paper.
(a) Fusing Quality Monitoring Mode: Fusing Priority

X Time
Y Heating Roller Temperature Setting
When changing from thin paper [A] to thick paper [B], this generates wait time [C]. When changing from
thick paper [B] to thin paper [A], this also generates wait time [C]

 With “Fusing Priority” selected, when the paper brand and area are changed, there is a waiting
time in order to adjust the fusing temperature. Also, in some cases, the warm-up time to
standby temperature for printing to begin may also have the same wait time lag. Reducing the
wait time during troubleshooting execution when using mixed paper sizes may have no effect.

Worn Paper Edge on the Fusing Belt (Fusing Unit Swapping)

Cause:
After printing a large quantity of large size sheets [A] with rough edges, glossy vertical stripes [A]
appear when printing solid fill on paper that is narrower [B] than the previous job.

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 2.Image Quality Problems

This may occur when:

 Using thick paper with rough edges (caused when cutting)
 Printing images with large coverage areas such as solid fill
 Printing on glossy paper
Solution:
Prepare a fusing unit for each frequently-used paper size, and change (swap) the fusing unit according
to the paper size. Up to four units can be used.

 To check if the fusing unit is changed, the registration number for that unit must be selected
and the page counter must be reset.
 This settings are done using the Adjustment Settings for Skilled Operators.
 [Fuser Unit No.] Select a number in the range 1 to 4 to assign a number to the machine.

 [Current Value: Distance Counter: Fuser Unit]

 [Current Value: Distance Counter: Fuser Cleaning Unit]
 [Current Value: Page Counter: Fuser Unit]
 [Current Value: Page Counter: Fuser Cleaning Unit]

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2.Image Quality Problems

Fusing Unit Swapping

Resetting Counters for Fusing Unit Cleaning Unit (Including Other Related PM Parts)

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 3.Paper Delivery Problems

3. Paper Delivery Problems

Frequent Paper Misfeeds

Take the appropriate action according to the problem.
An unsupported paper type such as coated paper is loaded on the tray.
 Paper that is not supported by the machine's paper tray (Trays 1-3) must be loaded in the wide
LCT or another paper tray supporting that paper.
 For details about the sizes and types of paper that can be loaded in the paper trays, see
"Specifications” in the “Appendices”.
The side fences in the paper tray are too close together.
 If the distance between the side fences is less than the paper width, it is difficult to feed the paper,
thus causing paper misfeeds.
 Adjust the side fences to match the paper width.
 When the paper tray is closed, the side fences may become misaligned due to the weight of the
paper. Close the paper tray slowly.
The side fences in the paper tray are too far apart.
 If the side fences are too far apart, paper misfeeds may occur due to wrong paper size detection.
 Adjust the side fences to match the paper width.
The paper size, orientation, and type are not specified correctly.
 In Tray Paper Settings, specify the size, orientation, and type of the paper in use.
Too many sheets of paper are loaded in the paper tray.
 Do not loa paper over the the limit.
The edges of the paper are rough.
 Turn the sheets the other way up or smooth the edges before loading.
Sheets are curled or wavy.
 Flatten curls and waviness before loading paper.
 Turn the sheets the other way up or smooth the edges before loading.
 Stacking too many sheets may cause the sheets on top to curl greatly. If this happens, reduce the
number of stacked sheets.
Paper absorbed moisture and became limp.
 Paper that will not be used for a long time should be protected from moisture by, for example,
storing in a sealed bag.
 If the tray heaters (service option) are installed, and the machine is connected to a power source,
the heaters will operate even if the main power is off, and prevent moisture in the tray.
There is paper dust on the paper feed sensor.
 Clean the part of the paper feed sensor where the paper misfeed is detected. (Cleaning the Paper
Feed Path)
Paper feed is not satisfactory because the paper transport roller is dirtied by toner.
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3.Paper Delivery Problems

 Clean the part of the paper transport roller where the paper misfeed is detected. (Cleaning the
Paper Feed Path)

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 3.Paper Delivery Problems

Fusing Unit Separation Plate Accordion Jams

Accordion jams occur because there is not sufficient blank space on the leading edge, and paper is
stuck at the fusing unit separation plate.

[A] Leading Edge Margin (White Space)

[B] Trailing Edge Margin (White Space)
Causes:
This can occur with:
 Thin paper (less than 100 gsm)
 Coated paper (low rigidity)
 Image coverage (or toner) near the leading edge of the paper
 Extremely narrow margins (white space) on the leading edge
Solution
It is recommended that the client or the product specialist increase the size of the margin on the leading
edge of the paper. If that is not possible, consult the client if another type of paper can be used.
1. Can the size of the image be adjusted to create more white space in the leading edge?
Yes Go to Step 2.
No Go to Step 4.
2. In Advanced Settings for the custom paper in use, change the Leading Edge Mask Width
Adjustment to +0.5 mm. Is the problem resolved?
Yes Finished.
No Go to Step 3.
3. Is the margin at the leading edge less than 10 mm?
Yes Repeat Steps 2 and 3.
No Replace the fusing unit. If the problem persists, consult the product specialist.
4. Ask the client if adjustment of the image on the paper is possible.
Yes Go to Step 5.
No Consult the product specialist.
5. In Advanced Settings for the custom paper in use, set the values for image position adjustment for

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3.Paper Delivery Problems

Side 1 and Side 2 to +0.5 mm. Is the problem resolved?

Yes Finished.
No Go to Step 6.
6. Is the margin at the leading edge less than 10 mm?
Yes Repeat Steps 5 and 6.
No Replace the fusing unit. If the problem persists, consult the product specialist.

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 3.Paper Delivery Problems

Messages Reporting Paper Misfeeds

Paper misfeeds are reported by messages prefixed with problem codes. Resolve the problem
according to the code.

J032 (Thin Paper)

This problem can occur when using paper thinner than Thickness 1.

When very thin paper (less than Thickness 1) is fed, the paper may sag. As a result, the sheet fails to
separate at the transfer exit guide plate [A], and wraps around the paper transfer unit [B], causing
Jam32.
Cause:
This can occur when:
 Paper is extremely thin (less than Thickness 1)
 Ambient temperature is high or low
 Ambient humidity is high or low
 Duplex printing on Side 2
Solution:
This problem can be solved by adjusting the leading edge correction settings.
1. Is the paper registered as a custom paper?
Yes Go to Step 2.
No Register the paper as a custom paper.
2. In the Advanced Settings for the custom paper, check the settings.
 Leading edge correction:1204-01

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3.Paper Delivery Problems

 Leading edge correction:1204-03

3. Is the paper transfer leading edge setting less than 60?
Yes Restore the setting to its default.
No Go to Step 5.
4. Is the paper transfer leading edge correction switch at its upper limit?
Yes Use a different paper. If this is not possible, consult the product specialist.
No Add 5 points to the setting.
5. Is the problem resolved?
Yes Finished.
No Go to Step 6.
6. Does reducing the paper transfer setting by 5 points solve the problem?
Yes Finished.
No Repeat from Step 2.

J049 (Skew)

Cause:
Paper is skewed.
Solution:
Take the appropriate action according to the cause of the problem.

The side fences in the paper tray are too far apart.

 If the side fences are too far apart, the paper may be skewed. Adjust the side fences to match the
paper width.
 When you close the paper tray, the side fences may become misaligned due to the weight of the
paper. close the paper tray slowly.

The paper size, orientation, and type are not specified correctly.

 In Tray Paper Settings, specify the size, orientation, and type of the paper in use.

Colored paper is loaded in the paper tray.

 It could be that the paper edge was not detected correctly. Carry out color paper edge detection
adjustment.
1. In Advanced Settings for the custom paper in use, select Color Paper Edge Detection Adjustment
and make a note of the present value. (1341-02)
2. Increase the value in Color Paper Edge Detection Adjustment.
3. Print the image. Is the problem resolved?
Yes Finished.
No Keep increasing the value until the problem is resolved.
If the problem persists even though the setting has reached its maximum value, restore

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 3.Paper Delivery Problems

the value noted in Step 1 and go to the next step.

4. In Advanced Settings for the custom paper in use, set Skew Detection to Off. (1341-03)
5. Print the image. Is the problem resolved?
Yes Finished.
No Consult the product specialist.

Envelopes are loaded.

When printing on envelopes with slanted flaps, a skew may be wrongly detected when the envelopes
are fed with their flaps open.
In such a case, disable the skew detection function.
When using as a custom paper:
In Advanced Settings for the custom paper in use, set Skew Detection to Off. (1341-03)
When not using as a custom paper:
On the Adjustment Settings for Skilled Operators menu, select Machine: Paper Feed/Output, and set
Skew Detection to Off. (SP1-021-001 to 013: Skew Detect Tray <number>)

The skew detection level is too high.

The skew detection level may be too high. Lower the skew detection level. (SP1-022-001 to 013: Skew
Correction Level Setting Tray <number>
1. On the Adjustment Settings for Skilled Operators menu, select Machine: Paper Feed/Output, and
increase the value in Skew Detection Level. (SP1-022-001 to 008: Skew Correction Level Setting
Tray <number>. Moving the setting in the plus (+) direction will lower the detection level.
2. Print the image. Is the problem resolved?
Yes Finished.
No Keep increasing the value until the problem is resolved.
If the problem persists even though the setting has reached its maximum value, go to the
next step.
3. On the Adjustment Settings for Skilled Operators menu, select Machine: Paper Feed/Output, and
set Skew Detection to Off. (SP1-021-001 to 013: Skew Detect Tray <number>)

 Lowering the skew detection level or disabling the skew detection function will resolve
misfeed. However, this may result in paper skew.
 The machine may be incorrectly detecting skew. For details, see False Paper Skew Detection.

J050 (Paper Registration)

Cause:
Sheets cannot be positioned properly for position adjustment in the paper registration unit.
Solution:
Take the appropriate action according to the cause of the problem.

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3.Paper Delivery Problems

The side fences in the paper tray are too far apart.

 If the side fences are too far apart, the paper may shift. Adjust the side fences to match the paper
width.
 When you close the paper tray, the side fences may become misaligned due to the weight of the
paper. Close the paper tray slowly.

The paper size, orientation, and type are not specified correctly.

 In Tray Paper Settings, specify the size, orientation, and type of the paper in use.

Colored paper is loaded in the paper tray.

 It could be that the paper edge was not detected correctly. Adjust color paper edge detection.
1. In Advanced Settings for the custom paper in use, select Color Paper Edge Detection Adjustment
and make a note of the present value. (1341-02)
2. Increase the value in Color Paper Edge Detection Adjustment.
3. Print the image. Is the problem resolved?
Yes Finished.
No Keep increasing the value until the problem is resolved.
If the problem persists even though the setting has reached its maximum value, restore
the value noted in Step 1 and go to the next step.
4. In Advanced Settings for the custom paper in use, set Skew Detection to Off.
5. Print the image. Is the problem resolved?
Yes Finished.
No Consult the product specialist.

Papers of different type, thickness, or color are loaded in the paper tray.

 Load only one type, thickness, or color.

Shift Tray Full is disabled

When using as a custom paper:

In Advanced Settings for the custom paper in use, disable side-to-side registration. (1101-05)
When not using as a custom paper:

On the Adjustment Settings for Skilled Operators menu, select Machine: Image Position, and
deactivate Image Position Adjustment Across Feed. (SP 1-917-001 to 013: Side-to-Side Reg
Disable Tray <number>)

J050 is issued and corners are folded

Refer to “Frequent Double Feeds, Failure to Feed for the vacuum feed LCT.

700
 3.Paper Delivery Problems

J080 (Paper Slippage)

Cause:
Paper feed is delayed. This may occur if the paper is slippery.
Solution:
1. In Advanced Settings for the custom paper in use, set Regist Jam Detection with Feed Dir to Off.
(1341-02)
2. Print the image. Is the problem resolved?
Yes Finished.
No Consult the product specialist.

 When you set Regist Jam Detection with Feed Dir to Off, the printed image may become
misaligned at the leading edge.
 If the paper is not registered as a custom paper, use SP1-918-001 to 013: Subscan Reg Jam
Detect

J082 (Thick Paper)

A jam has occurred with paper of Thickness 5 or thicker.

If very stiff Thickness 5 paper, or paper of Thickness 6 or thicker is fed, and the leading edge is on the
fusing guide plate [A] while the trailing edge is on the transfer exit guide [B], because of the stiffness,
only a small part is in contact with the paper transport belt [C]. As a result, the paper cannot be fed, and
JAM82 occurs.
Paper with slick surfaces, such as coated paper, also tends to slip, causing the same jam.
Cause:
This can occur when:
 Feeding the paper sizes B5 LEF, A4 LEF, LT LEF
 The paper is of Thickness 5 and extremely stiff, or of Thickness 6 or higher (in particular, rigid
paper or slippery paper)
Solution:
The basic solution is to operate the lever of the paper transport belt (PTB) unit to raise the unit, in order
701
3.Paper Delivery Problems

to facilitate paper feed.

1. Is the paper registered as a custom paper?
Yes Go to Step 2.
No Register as a custom paper.
2. Can the drawer unit be pulled out, and can you operate the lever of the paper transport belt (PTB)
unit?
Yes Turn the lever [A] of the paper transport belt (PTB) unit clockwise until the lever stops.
Then, check if you can see the green decal [B].

No Go to Step 3.
3. Print the image. Is the problem resolved?
Yes Finished.
No Use a different paper. If this is not possible, consult the product specialist.

J099 (Double Feed)

Cause:
Double feeding has occurred.
Solution:
Take the appropriate action according to the cause of the problem.

Coated paper or an unsupported paper is loaded in the paper tray.

 Paper not supported by the machine's paper tray (Trays 1-3) should be loaded in the wide LCT or
another paper tray that supports it.

Sheets are stuck to each other.

 Fan the paper before loading it.

702
 3.Paper Delivery Problems

The edges of the sheets are rough.

 Turn the sheets the other way up or smooth the edges before loading the paper.

703
3.Paper Delivery Problems

Paper Jams in the Main Machine

Jams With Coated Paper Larger than A4

Jams 36, 85, 86, and 87 may occur with coated paper during face down delivery, due to adhesion
between sheets.
Cause:
These jams happen in the following conditions:
 Paper sizes larger than A4T
 Paper thickness less than Thickness 4 (105.1 to 163.0 g/m2)
 Paper type: Coated
 Print mode: Inverted for face down delivery
If a jam occurs, it will usually take place at [A].

Solution:
Change the setting for either duplex or face-up delivery.
1. On the Copy screen, select "Duplex".
2. On the same screen, deselect "Invert Exit"
Or adjust the CPM down setting or Page Interval Before Fusing.
 CPM Down Setting
1. Set the CPM down setting for 80% or less, or B linear velocity or less.
2. Enter the SP mode and adjust the setting with SP1-988-1xx (CPM Adjust) for the paper type and
paper weight.
For example, open SP1-988-144 for Glossy Paper, Thk 4, and then change the default value from
100% to 75%.
 Page Interval Before Fusing
1. On the Adjustment Settings for Skilled Operators menu, select Machine: Image Position, and adjust
the interval between sheets entering the fusing unit.
2. Change the value from 100% to 50%
704
 3.Paper Delivery Problems

 The machine will adjust the optimal temperature for the selected paper type, so this may slow
the line speed slightly.

705
3.Paper Delivery Problems

Paper Skew
Take the appropriate action according to the cause of the problem.

The side fences in the paper tray are too far apart.

 If the side fences are too far apart, the paper may be skewed. Adjust the side fences to match the
paper width.
 When you close the paper tray, the side fences may become misaligned due to the weight of the
paper. Close the paper tray slowly.

There is a scrap of paper or some other small fragment jammed in the paper feed path.

Remove the foreign object. (Cleaning the Paper Feed Path)

The paper buckle amount is not specified correctly.

Adjust the degree of paper arching at the registration gate.

If using paper of Paper Weights 1 to 4
1. On the Adjustment Settings for Skilled Operators menu, select Machine: Image Position, and
change the value in Adjust Registration Paper Buckle. (SP1-004-1 to 3: Reg. Buckle Adjust: Tray 1
to 3).
If using paper of Paper Weights 5 to 7
1. On the Adjustment Settings for Skilled Operators menu, select Machine: Image Position > Adjust
Registration Paper Buckle (Thick Paper). Change the value. (SP1-005-001 to 3: Reg. Buckle Adj.:
Thick 5 to Thick 7).
2. Increase (+) or decrease (-) the value for the paper tray in use, and then print the image.
 If the problem persists even though the setting has reached its maximum value, try decreasing
the setting.
 If the problem persists even though you have tried the complete range of settings from
minimum to maximum, perform the procedure in Leading Edge Shift Unit Manual Adjustment.

Leading Edge Shift Unit Manual Adjustment

1. Execute SP2109-003 Pattern #14, and then print a Trimming Area pattern on both sides of an A3
size sheet of paper.
2. Pull out the drawer.

706
 3.Paper Delivery Problems

3. Remove the right front cover of the drawer.

4. Note and record the current setting at .

5. Loosen the screw and move bracket to either the left or the right.
6. If the trimming area pattern [A] is skewed to the rear, move the bracket [B] to the left.

7. If the trimming area pattern [A] is skewed to the front, move the bracket [B] to the right.

8. Print more trimming area patterns and make adjustments until the sides of the trimming area
pattern are perfectly parallel with the edges of the paper.
9. If the problem persists, consult local staff and the product specialist.

Skew Detection Level is Too Low

Increase the skew detection level.

On the Adjustment Settings for Skilled Operators menu, select Machine: Paper Feed/Output > Skew
Detection Level. Reduce the value. (SP1-022-001 to 008: Skew Correction Level Setting
Tray<number>)

707
3.Paper Delivery Problems

Reduce the value to increase the detection level.

This will allow the machine to report a paper misfeed and stop printing even for a slight skew.

False Paper Skew Detection

Take the appropriate action according to the cause of the problem.

Envelopes are loaded

When printing on envelopes with slanted flaps, a skew may be wrongly detected when the envelopes
are fed with their flaps open.
In such a case, disable the skew detection function.
When using as a custom paper:
In Advanced Settings for the custom paper in use, set Skew Detection to Off. (1341-03)
When not using as a custom paper:
On the Adjustment Settings for Skilled Operators menu, select Machine: Paper Feed/Output, and set
Skew Detection to Off. (SP1-021-001 to 013: Skew Detect Tray <number>

 Disabling the skew detection function will allow skewing. If this is not acceptable to the client,
contact the product specialist.

Paper Skew with Vacuum Feed LCIT

Cause
Measures to correct paper skew at the main machine are not as effective with thick paper (Thickness 5
or thicker) that is fed from the vacuum feed LCIT. This could cause images to be cut off at either end.
Solution
Take the following measures to correct skew in this case.
 If only one vacuum feed LCIT is installed, insert a shim behind the docking bracket to correct the
skew.
 If there is more than one vacuum feed LCITs, insert a shim behind the connection bracket of the
bridge unit before the vacuum feed LCIT that is skewing.
 Each skew correction shim is 1.0 mm thick. Inserting one shim is equivalent to about 0.25 mm/100
mm of correction in paper skew.

 The shims for skew correction are provided fastened to the bottom frame of the LCIT behind
the front door.

Skew (Paper With Low Stiffness)

Skew occurs when using thin paper or paper with short grain.
The skew level is about 1–3 mm/200 mm, and varies.

708
 3.Paper Delivery Problems

Cause
Paper skew is corrected by pressing the paper against the rotary gate of the paper transport unit. After
that, the registration gate roller rotates, grips the paper, and feeds it to the transport roller. Feeding is
done by making use of the paper stiffness. Therefore, when stiffness is low, the leading edge of the
paper may not be able to keep up with the rotation of the registration gate roller, and thus results in
paper skew.

Solution
Using SP1-032-001 to -003 (Rotary Gate HP Adjustment) (Thick 0 to 2), adjust the home position of the
rotary gate so that it is nearer to the roller nip.
The default value of is "0". Change the value from "0" to "4" or "3".
Use SP1-004-001 to -003 (Reg Buckle Adj) to adjust the amount of buckle.

 When thick paper (Thickness 3 or thicker) is used, the leading edge of the paper may hit the
roller nip before reaching the registration gate. In such a case, the skew correction may not be
effective.

709
3.Paper Delivery Problems

Double Feeding
Take the appropriate action according to the cause of the problem.

There is paper dust on the paper feed roller.

 Check the paper feed rollers of the A3/A4 LCTs, the multi bypass unit, and the cover interposer
tray.
 Paper dust weakens the traction of the paper feed roller, causing paper slipping or insufficient
separation.
 Cleaning the paper feed roller to maintain traction and prevent double feeding. (Cleaning the Paper
Feed Path)

Paper is not fanned sufficiently.

 Check the paper in the A3/A4 LCTs, the multi bypass unit, and the cover interposer tray.
 Double feeding may result if the paper is not ruffled properly.
 Remove the paper, ruffle it, and reload it.

Pickup Assist Function may cause double feeding (A3 LCT only)

With the A3 LCT, the Pickup Assist function may cause double feeding of coated paper. You can avoid
double feeding by disabling this function.
When using as a custom paper:
In Advanced Settings for the custom paper in use, set Pickup Assist Setting to Off. (1321-01)
When not using as a custom paper:
On the Adjustment Settings for Skilled Operators menu, select Machine: Paper Feed/ Output, and set
Pickup Assist Setting to Off. (SP 1-923-001 to 007: LCT Pickup Assist ON/OFF A3LCT Tray <number>)

Special or coated paper is used (A3 LCT only)

Is the airflow sufficient?

The factory default may not be strong enough to separate the sheets. Increase the airflow.
When using as a custom paper, in Advanced Settings for the custom paper in use, increase the value in
Adjust Wide LCT Fan Level.
When not using as a custom paper, On the Adjustment Settings for Skilled Operators menu, select
Machine: Paper Feed/ Output > Adjust Wide LCT Fan Level > Increase the setting. (SP 1-920-001: LCT
Tray Fan Duty Adjustment A3LCT Tray <number>)
Is the tab sheet holder attached?
Attach the tab sheet holder to prevent air from leaking at the trailing edge of the paper. This improves
paper separation.

 If the notch position adjustment of the paper feed unit where double feeds are occurring is not
set at the default position, you may have to adjust it again. Some types of paper may double-
feed more often than others, requiring adjustment. (For details, refer to "PFU Separation Roller

710
 3.Paper Delivery Problems

Nip Adjustment" in Field Service Manual) (Only main unit and A3/A4 LCTs only)

False Double Feed Detection

Take the appropriate action according to the cause of the problem.

Envelopes are loaded

The folds of envelopes may cause double feed to be wrongly detected.

In such a case, disable the double feed detection function.
When using as a custom paper:
In Advanced Settings for the custom paper in use, set Double Feed Detection to Off. (1341-01)
When not using as a custom paper:
On the Adjustment Settings for Skilled Operators menu, select Machine: Paper Feed/Output, and set
Double Feed Detection to Off. (SP 1-302-001 to 012: Dbl-Feed Detect Tray <number>)

The double feed sensor is dirty.

If there is paper dust or foreign particles on the double feed sensor, it may detect double feeding
wrongly.
Clean the double feed sensor.

 Disabling double feed detection may reduce print image quality or cause blank sheets to be
delivered.

711
3.Paper Delivery Problems

Paper Fails to Feed: Common Problems

Depending on the cause of the problem, do one of the following:

Have you fanned the paper to remove static cling?

 Not fanning the paper properly may cause paper misfeeding.

 Remove the paper, fan it, and reload it.

The side fences in the paper tray are too close together.

 If the distance between the side fences is less than the paper width, it may interfere with paper
transfer and so cause paper misfeeds.
 Adjust the paper guides to match the paper width.
 When you close the paper tray, the side fences may become misaligned due to the weight of the
paper. To prevent this, close the paper tray slowly.

Special or coated paper is used.

 Is the airflow powerful sufficient?

The factory-set airflow of the wide LCT may not be strong enough to separate the sheets. Increase
the airflow.
If custom paper is used
In Advanced Settings for the custom paper in use, increase the value in Adjust Wide LCT Fan Level.
If custom paper is not used
 On the machine operation panel: Paper Feed/ Output group on the Adjustment Settings for Skilled
Operators menu, increase the value in Adjust Wide LCT Fan Level. (SP 1-920-001 to 003: LCT
Tray Fan Duty Adjustment A3LCT Tray <number>)
 Is the tab sheet holder attached?
Attach the tab sheet holder to prevent air from escaping at the trailing edge of the paper. This
improves paper separation.
 Is the paper feed roller covered with paper dust?
Paper dust on the surface of coated paper may reduce the traction of the paper feed roller and
cause paper misfeeding due to paper slippage or insufficient separation. By cleaning the paper
feed roller, the frictional force can be restored so that paper misfeeding will not occur. (Cleaning the
Paper Feed Path)

An envelope is used.

Depending on the type of envelope, air trapped inside may be squeezed out when the paper feed roller
picks up the envelope and cause slippage leading to a misfeed.
 Is the wide LCT fan disabled?
In Advanced Settings for the custom paper in use, set Wide LCT Fan Setting to Off.
 Have you flattened the envelope?
Flatten the envelope and all its edges to eliminate air before loading. If the envelope is curled, decurl it

712
 3.Paper Delivery Problems

before loading.

Retry paper feed function

SP1-041-001 to 011 Retry Feed (Initial value:1 (On))

SP1-042-001 to 011 Retry Times (Initial value:1 (It can be set in the range of 1 to 3.))

713
3.Paper Delivery Problems

Paper Fails to Feed: Worn Rollers

Loss of Friction on Roller Surfaces

Paper with a high ash content (calcium carbonate) can cause paper feed jams in the paper feed units of
the main machine and LCIT RT5130 or LCIT RT5110. In the photo below, [A] shows normal paper fibers
and [B] shows paper fibers contaminated by extremely fine calcium carbonate particles.

These particles are extremely small and easily transferred from the paper to roller surfaces. This
causes the roller surfaces to become slick so they no longer have enough friction to grip the paper for
efficient paper feeding.
Signs of this problem are:
 Paper fails to feed and starts causing frequent jams at the 50K service life of the rollers
 Rollers appear smooth and have not reached the end of service life
 Paper dust appears powdery, not grainy

714
 3.Paper Delivery Problems

 Leading edges of paper appear damaged as shown below

Main Machine

Cause
Paper dust adheres to the surfaces of the rollers in the paper feed units of the main machine, the rollers
become smooth, and then slip on the surface of the paper. The paper fails to feed out of the paper tray.
Solution
Two rollers can be replaced with EPDM rollers to improve feed performance. If the customer is using
paper with a high ash content, replace the feed and reverse rollers in the paper feed units.
Description Q'ty
Paper Feed Roller 1
Paper Separation Roller 1
The photo shows the configuration of the rollers in each paper feed unit. Only two of the three rollers
need to be replaced.
No. Roller Comment
[A] Pick-up roller Do not replace
[B] Feed roller Replace with EPDM Roller [1]
[C] Reverse (separation) roller Replace with EPDM Roller [2]

715
3.Paper Delivery Problems

A4 LCT/ A3 LCT

Cause
Paper dust adheres to the surfaces of the rollers in the LCIT paper feed units, the rollers become
smooth, and then slip on the surface of the paper. The paper fails to feed out of the paper tray.
Solution
Three rollers can be replaced with EPDM rollers to improve feed performance. If the customer is using
paper with a high ash content, replace the pick-up roller, feed roller, and separation roller in the paper
feed units.
Description Q'ty
Pick-up roller 1
Feed roller 1
Separation roller 1
The photo shows the configuration of the rollers in each paper feed unit. Three rollers need to be
replaced:
No. Roller Comment
[A] Pick-up roller Replace with EPDM pick-up roller
[B] Feed roller Replace with EPDM feed roller
[C] Reverse (separation) roller Replace with EPDM separation roller

716
 3.Paper Delivery Problems

 Two rollers are replaced in each paper feed unit of the main machine.
 Three rollers are replaced in each paper feed unit of the LCITs.

After Roller Replacement

After installing the EPDM rollers, sliding the reverse roller gear 10 mm toward the front can improve
paper feed.

 The service life of each EPDM roller is 300K. This is shorter than the service life of the
urethane rollers (1000K). Replace the standard urethane rollers with the EPDM rollers only if
the customer is experiencing serious paper feed problems.
If no-feed jams start to occur before the EPDM rollers have reached the end of their service life, clean
the rollers.
1. Remove the three rollers (pick-up, feed, and separation roller).
2. Moisten a clean cloth with some water.
3. Slowly wipe the surface of each roller in the direction of the arrows as shown to remove the paper

717
3.Paper Delivery Problems

dust.

4. Allow the rollers to dry completely before you re-install them in the machine.

718
 3.Paper Delivery Problems

Paper Feed Problems Affecting Image Quality

Image Out of Position

[A] Original
[B] Output
Cause:
Depending on the paper thickness, floppiness, edge roughness, and curl, the image may fall out of
alignment.
Solution:
Adjust the image position.
If custom paper is used
In Advanced Settings for the custom paper in use, adjust the image position.
Side 1
 1101-01: Image Position: Side 1: Across Feed
 1101-02: Image Position: Side 1: With Feed
Side 2
 1101-03: Image Position: Side 2: Across Feed
 1101-04: Image Position: Side 2
If custom paper is not used
On the machine operation panel: Adjustment Settings for Skilled Operators > Image Position > Adjust
the image position.
 To adjust the position horizontally, change the value in Adjust Image Position With Feed Direction.
(SP1-001-001 to 009: Lead Edge Reg Thick <number>)
 To adjust the position vertically, change the value in Adjust Image Position Across Feed Direction.
(SP1-003-001 to 013: Side-to-Side Reg Tray <number>)
 If the problem persists even though you have adjusted the setting to its maximum and minimum
values, consult the product specialist.

719
3.Paper Delivery Problems

Image Scaling Error on Side 1 of the Paper

[A] Original
[B] Output
Cause:
An image scaling error may occur because of expansion or contraction of the paper.
Solution:
Adjust the image scaling.
1. In Advanced Settings for the custom paper in use, adjust the image scaling.
 SP1-101-06: Image Position: Side 1: Across Feed
 SP1-101-07: Image Position: Side 1: With Feed
Press [+] to increase the scaling and [-] to decrease it.
2. When user setting paper is not used, adjust the image scaling in the following items.
 SP2-102-041: Face Main Mag set & Adj
 SP2-102-042: Face Sub Mag set & Adj
3. Print the image. Is the problem resolved?
Yes Finished!
No If the problem persists even though you have adjusted the setting to its maximum and
minimum values, consult the product specialist.

720
 3.Paper Delivery Problems

Image Scaling Error on Side 2 of the Paper

[A] Original
[B] Output
[C] Side 1
[D] Side 2
Cause:
An image scaling error on side 2 of the paper may occur because the paper expands or contracts after
the image on side 1 of the paper has been fused.
Solution:
Adjust the scaling for side 2 of the paper and minimize the difference in print size between side 1 and
side 2.
1. In Advanced Settings for the custom paper in use, adjust the image scaling.
 SP1-101-08: Image Position: Side 2: Across Feed
 SP1-101-09: Image Position: Side 12: With Feed
Press [+] to increase the scaling and [-] to decrease it.
2. When user setting paper is not used, adjust the image scaling in the following items.
 SP2-102-043: Verso Main Mag set & Adj
 SP2-102-044: Verso Sub Mag set & Adj
3. Print the image. Is the problem resolved?
Yes Finished!
No If the problem persists even though you have adjusted the setting to its maximum and
minimum values, consult the product specialist.

721
3.Paper Delivery Problems

Paper Edges Dirty 1 (Exit Rollers)

Cause:
The exit rollers in the drawer are dirty.
Solution:
Clean the exit rollers in the drawer.

Paper Edges Dirty 2 (Brushes)

Cause:
The antistatic brushes in the exit transport and invert transport of the drawer are dirty or the anti-static
brushes in Finisher SR5110/SR5120 are dirty.
Solution:
Carry out the following sequence of procedures. Terminate the sequence as soon as the problem is
resolved.
Procedure 1
1. Clean the antistatic brushes in the exit transport and inverter transport of the drawer with a blower

722
 3.Paper Delivery Problems

brush.

Procedure 2

 Apply this procedure only when: 1) A back-curl is required to flatten curls with the decurl unit,
and 2) Sheets are delivered with their printed side facing up in the post-processing machine.
1. On the machine operation panel: Adjustment Settings for Skilled Operators > Paper Feed/ Output >
Adjust Paper Curl > Check the current decurl setting (Off, Weak, or Strong). (SP 1-906-001 to 012:
De-curler Setting Tray <number> :Paper Path Selection)
2. Is it "Adjust Convex Curl: Weak" or "Adjust Convex Curl: Strong"?
Yes Go to the next step.
No Consult the product specialist.
3. Is this setting essential?
Yes Go to the next step.
No Set Adjust Paper Curl to "Adjust Convex Curl: Off" (set it back to the default value).
4. Are the sheets delivered with their printed side facing up.
Yes Go to the next step.
No Contact your service representative.
5. Is this setting essential?
Yes Consult the product specialist.
No Change the setting so that the sheets are delivered with their printed side facing down.
6. Print the image. Is the problem resolved?
Yes Finished!
No Consult the product specialist.

723
3.Paper Delivery Problems

Paper Edges Dirty 3 (Drum Speed)

Cause:
The paper feed speed of the decurl unit is too high.

 To adjust the following settings, pre-register the type of paper in use as a custom paper. For
details see “3. Custom Paper Settings for Administrator” in the TCRU “Adjustment Item Menu
Guide”
 Decreasing the paper feed speed of the decurl unit may result in creases, scratches, or paper
jams if thin paper is used.
Solution:
You can lessen the problem by decreasing the paper feed speed of the decurl unit.
1. On the machine operation panel: Adjustment Settings for Skilled Operators > Paper Feed/ Output >
Adjust Paper Curl > Check the decurl setting (Off, Weak, or Strong) in. (SP 1-906-001 to 012: De-
curler Setting Tray <number> :Paper Path Selection)
2. In Advanced Settings for the custom paper in use, adjust the paper feed speed of the decurl unit.
 If the degree of decurling is set to "Off", reduce the value in Decurler Feed Speed Adj: Curl Adj
Off by 0.5%.
 If the degree of decurling is set to "Weak", reduce the value in Decurler Feed Speed Adj: Curl
Adj Weak by 0.5%.
 If the degree of decurling is set to "Strong", reduce the value in Decurler Feed Speed Adj: Curl
Adj Strg by 0.5%.
3. Print the image. Is the problem resolved?
Yes Finished!
No Keep decreasing the value by 0.5% until the problem is resolved.
If the problem persists even though the setting has reached its minimum value, consult the
product specialist.

Images Scratched, Streaked, Creased

Cause:
724
 3.Paper Delivery Problems

The paper feed speed of the exit motor, switchback entrance, or switchback exit is too high or too low.
Solution:
If scratches or streaks appear on side 2 of the paper
You can lessen the problem by decreasing the paper feed speed.
1. In Advanced Settings for the custom paper in use, adjust the paper feed speed for delivery.
Depending on the type of printing, specify one of the following:
 For one-sided printing, reduce the value in Exit Motor Feed Speed Adjustment by 0.1%.
 For duplex printing, reduce the value in Switchback Entrance Feed Speed Adj by 0.1%.
 For one-sided printing (delivery of inverted paper), reduce the value in Switchback Exit Feed
Speed Adj by 0.1%.
2. Print the image. Is the problem resolved?
Yes Finished!
No Keep decreasing the value by 0.1% until the problem is resolved.
If the problem persists even though you have decreased the value by 1.0%, consult the
product specialist.
If scratches or streaks appear on side 1 of the paper
You can lessen the problem by increasing the paper feed speed.
1. In Advanced Settings for the custom paper in use, adjust the paper feed speed for delivery.
Depending on the type of printing, specify one of the following:
 For one-sided printing, increase the value in Exit Motor Feed Speed Adjustment by 0.1%.
 For duplex printing, increase the value in Switchback Entrance Feed Speed Adj by 0.1%.
 For one-sided printing (delivery of inverted paper), increase the value in Switchback Exit Feed
Speed Adj by 0.1%.
2. Print the image. Is the problem resolved?
Yes Finished!
No Keep increasing the value by 0.1% until the problem is resolved.
If the problem persists even though you have increased the value by 1.0%, consult the
product specialist.

Decurling Causes Scratches, Streaks, or Creases

Cause:
The paper feed speed of the decurl unit is too high or too low.
Solution:
If scratches or streaks appear on side 2 of the paper or continuous noise results
You can lessen the problem by decreasing the paper feed speed of the decurl unit.
1. On the machine operation panel: Adjustment Settings for Skilled Operators > Paper Feed/Output >
Adjust Paper Curl > Check the current decurl setting (Off, Weak, or Strong) in. (SP 1-906-001 to
012: De-curler Setting Tray <number> :Paper Path Selection)
2. In Advanced Settings for the custom paper in use, adjust the paper feed speed of the decurl unit.
725
3.Paper Delivery Problems

 If the degree of decurling is set to "Off", reduce the value in Decurler Feed Speed Adj: Curl Adj
Off by 0.5%.
 If the degree of decurling is set to "Weak", reduce the value in Decurler Feed Speed Adj: Curl
Adj Weak by 0.5%.
 If the degree of decurling is set to "Strong", reduce the value in Decurler Feed Speed Adj: Curl
Adj Strg by 0.5%.
3. Print the image. Is the problem resolved?
Yes Finished!
No Keep decreasing the value by 0.5% until the problem is resolved. If the problem persists
even though the setting has reached its minimum value, consult the product specialist.
If scratches, streaks, or creases appear on side 1 of the paper
You can lessen the problem by increasing the paper feed speed of the decurl unit.
1. On the machine operation panel: Adjustment Settings for Skilled Operators > Paper Feed/Output >
Adjust Paper Curl > Check the current decurl setting (Off, Weak, or Strong) in. (SP 1-906-001 to
012: De-curler Setting Tray <number> :Paper Path Selection)
2. In Advanced Settings for the custom paper in use, adjust the paper feed speed of the decurl unit.
 If the degree of decurling is set to "Off", increase the value in Decurler Feed Speed Adj: Curl
Adj Off by 0.5%.
 If the degree of decurling is set to "Weak", increase the value in Decurler Feed Speed Adj: Curl
Adj Weak by 0.5%.
 If the degree of decurling is set to "Strong", increase the value in Decurler Feed Speed Adj:
Curl Adj Strg by 0.5%.
3. Print the image. Is the problem resolved?
Yes Finished!
No Keep increasing the value by 0.5% until the problem is resolved.
If the problem persists even though the value has reached its maximum value, consult the
product specialist.

Leading or Trailing Edge Margin too Wide

Cause:
The default settings for the leading and trailing edge margins (white space) of the paper in use are too
wide to prevent paper jams..

726
 3.Paper Delivery Problems

[A] Leading Edge Margin

[B] Trailing Edge Margin
Solution:
Adjust the leading/trailing edge margins.
1. In Advanced Settings for the custom paper in use, reduce the value by 0.5 mm in Adjust Erase
Margin of Leading Edge.
2. Reduce the value by 0.5 mm in Adjust Erase Margin of Trailing Edge.
3. Print the image. Is the problem resolved?
Yes Finished!
No Consult the product specialist. If this results in a paper jam during duplex printing, restore
the previous setting.

 The adjusted margin cannot be applied to masked images that are solid-filled or contain ruled
lines at the leading/trailing edges.
 Reducing the leading/trailing edge margin may result in a paper jam on the fusing belt stripper
plate.

Excessive Paper Curl

To eliminate curling without using the decurl unit, lower the heat roller temperature.
Lowering the temperature may result in:
 Unsatisfactory fusing
 Reduced glossiness
 Smeared for halftone images on uncoated paper
1. In Advanced Settings for the custom paper in use, select Fusing Heat Roller Temperature Adj and
reduce the value by 5 °C.
2. Print a full-page solid-fill image. Is the problem resolved?
Yes Finished!
No Further reduce the value by 5 °C until the problem is resolved.

727
3.Paper Delivery Problems

If the problem persists, consult the product specialist.

 To use the decurl unit, specify Adjust Paper Curl On the machine operation panel: Paper Feed/
Output group on the Adjustment Settings for Skilled Operators menu. (SP 1-906-001 to 012:
De-curler Setting Tray <number> :Paper Path Selection)

Output Sheets Are Curled Greatly

 The machine controls the curl correction setting for each tray separately. If sheets of paper are
delivered from one tray, then sheets are delivered from another tray for which the machine
sets the curl correction setting to the opposite direction, the productivity may decrease
because the machine requires time for switching the path.
If convex curling or concave curling occurs on ejected sheets, you can prevent output sheets from
being curled by using the decurler unit.
 [A]: Convex curling
 [B]: Concave curling

Solution:
Perform the curl correction from the control panel.
Flowchart for Paper Curl Correction

728
 3.Paper Delivery Problems

Solutions When a Folded Corner Caused by Paper Occurs While Using the Decurl Unit

If sheets of paper are ejected with a corner folded, you can prevent a folded corner from occurring by
using the decurl unit.
Perform the curl correction from the control panel.

 The machine controls the curl correction setting for each tray separately. If sheets of paper are
delivered alternately from one tray and another tray for which the machine sets the curl
correction setting to the opposite directions, the productivity may decrease because the
machine requires time for switching the path.
Examples of a concave folded corner caused by the decurl unit

The corner of sheet is not completely creased.

729
3.Paper Delivery Problems

Examples of a concave folded corner caused by the mechanism inside the machine
The corner of sheet is creased completely.

Cause:

The mechanism of a concave folded corner caused by the decurl unit

Upper transport path: A folded corner occurs

 [A]: Decurl unit

 [B]: Exit unit
 [C]: Paper
If a concave curl occurs on output sheets when using the upper transport path in convex curl correction
mode, there is a small diameter roller in direction of curling. Because the angle of which output sheets
contact with the small diameter roller becomes 60 degrees or more, a folded corner occurs.
Lower transport path: Improve a folded corner

730
 3.Paper Delivery Problems

 [A]: Decurl unit

 [B]: Exit unit
 [C]: Paper
If a concave folded corner or concave curl occurs, use the lower transport path. There is a large
diameter roller in direction of curling. If the amount of curl is in specification, the angle of which output
sheets contact with the large diameter roller becomes 60 degrees or less, so that a folded corner no
longer occurs when using the decurl unit.

Solution:

1. Check the condition of a folded corner on output sheets.

 If the corner of sheet is creased completely, the folded corner occurs at the spot which is
inside the machine and in the paper path before the decurl unit.
(It occurs on somewhere on the Trans timing roller, fusing unit, or heat pipe.)
 If the corner of sheet is not completely creased, proceed to Step 2.
2. Disconnect subsequent peripheral devices from the machine and feed paper through the machine.
 If a folded corner occurs when using the main machine only, the folded corner is caused by the
decurl unit. Follow the flowchart below. (Perform the curl correction from the control panel.)
 If a folded corner does not occur when using the main machine only, a folded corner is caused
by the transfer part to peripheral devices. In this case, check and adjust the height of the
transfer part so that the main machine and peripheral devices are connected horizontally. If
this does not resolve the problem, follow the flowchart below.

731
3.Paper Delivery Problems

Flowchart for a folded corner correction

732
 3.Paper Delivery Problems

JAM 49, JAM 50

Incorrect settings for colored paper can cause problems with skew and shift in the registration unit.
When this happens, the machine will issue JAM 49 (Over Skew or JAM 50 (Over Shift).
The Leading Edge (LE) Shift Unit is equipped with a CIS (Contact Image Sensor) [A] that detects the
reflection of the leading edge of every sheet of paper as it passes.

The luminance of the reflection is determined by the color of the paper, so it is very important that the
color setting for the paper in use is correct. If the color setting is wrong, this could cause incorrect CIS
readings which can cause paper jams.

Available paper types

A variety of paper types can be selected on Tray Paper Settings dialog box:
Plain Paper • Recycled Paper • Color Paper 1 • Color Paper 2 • Green • Blue • Purple • Ivory • Orange •
Pink • Red • Gray • Letterhead • Preprinted Paper • Bond Paper • Cardstock • Label Paper •
Translucent Paper • OHP (Transparency) • Pre-punched Paper • Tab Stock

 A paper type can be selected for each tray.

 If OHP Transparency is selected, this automatically cancels side-to-side registration.

733
3.Paper Delivery Problems

CIS LED light intensity

The system determines the CIS LED light intensity based on the type of paper selected, as shown in
the table below. "Magnification" in the table denotes the LED light intensity.
Mode Magnification Paper Type
Mode_1 1.52 Plain Paper, Recycled Paper Yellow, Letterhead, Preprinted Paper, Bond
Paper, Cardstock, Label Paper, Translucent Paper, Prepunched Paper,
Tab Stock
Mode_2 2.01 Color Paper 1, Orange, Pink, Ivory, Gray
Mode_3 3.53 Color Paper 2, Blue, Red, Green, Purple, Tracing Paper

 If type of paper in use is not included list of options in the Tray Paper Settings dialog box, refer
to the table above and choose the closest paper type. This will apply the most suitable CIS
LED light intensity for best results.

Other Solutions

Here are some suggestions:

 Specify a darker paper color, for example, change to Color Paper 1 or to Color Paper 2.
 If the job is printed on paper of different colors, specify the darkest color.
 If the problem occurs even with the Mode 3 setting (Color Paper 2), increase the CIS LED light
intensity by following the procedure below.
Adjustments
1. Go into the SP mode and adjust the settings of SP1916-003.
100 to 1500/911 (default)/0.01 Step
2. Try Advanced Settings
Login > Paper Setting> Edit Custom Paper > Select the paper in use > Change > Under “Advanced
Settings” > Select 06 (Color Paper Edge Detection Adjustment).
3. Do not select a value that is too high.

 Doing so may cause jams because the CIS detects diffused reflection from the
surrounding components, such as the guide plates, for example.
 The high value could also shorten the CIS service life.

734
 3.Paper Delivery Problems

Cleaning the Paper Feed Path

Paper dust sticking to the paper transfer guide board, roller, paper feed roller, or sensor may cause
white spots, paper jam, or double feeding. Clean the paper feed path from the paper tray to the paper
exit in the drawer.

 Before cleaning always turn off the system and disconnect the main machine from its power
source.
 Allow the machine to cool for 10 minutes before you start cleaning.
1. Guide Board. Wipe the guide board with a well-wrung-out damp cloth. To clean the innermost
recesses, use a cloth that is as large as your palm.

2. Roller. Wipe the roller with a well-wrung-out damp cloth, and then wipe with a dry, unused, lint-free
cloth until no moisture remains.

3. Paper Feed Roller. Wipe the entire surface of the paper feed roller lengthwise with a well-wrung-

735
3.Paper Delivery Problems

out damp cloth, and then wipe with a dry, unused, lint-free cloth until no moisture remains.

4. Sensor. Remove dust with a blower brush.

5. Antistatic Brush. Remove dust with a blower brush.

Cleaning Paper Trays 1-3

1. Remove the paper tray.

736
 3.Paper Delivery Problems

2. Clean the sensor.

Cleaning the Paper Feed Path for Paper Trays 1-3

1. Open the front doors.

2. Pull down the lever A1.

737
3.Paper Delivery Problems

3. Pull up the plate.

4. Clean the rollers, sensors, and guide plates.

5. Pull down the plate.

6. Pull up the lever A1.

738
 3.Paper Delivery Problems

7. Close the front doors.

Cleaning the Paper Feed Path in the Drawer

1. Open the front doors.

2. Pull down the levers C1 and C2, and then pull the drawer out completely until it stops.

739
3.Paper Delivery Problems

3. Pull up and open the cover B6 [A].

4. While holding B6 open, clean the rollers, sensors and guide plates.

5. Close the cover B6.

740
 3.Paper Delivery Problems

6. Clean the rollers and sensors.

7. Pull down and open the cover B3.

8. Clean the rollers while turning the knob B1. Clean the sensors and guide plates also.

741
3.Paper Delivery Problems

9. Close the cover B3.

10. Remove the 2 screws, and then remove the cover.

11. Remove the 2 screws, and then remove the dust catcher.

742
 3.Paper Delivery Problems

12. Clean the dust catcher.

13. Clean the roller while turning the knob B5. Clean the sensor, guide plate, and roller in the paper
transfer unit also.

14. Attach the dust catcher, and then secure it with the 2 screws.

15. Attach the cover, aligning the notch on the cover with the claw, and then secure it with the 2

743
3.Paper Delivery Problems

screws.

16. Pull down the levers Z2 and Z3.

17. Clean the left-hand side rollers while turning the knob Z1. Clean the left-hand side sensors and
guide plates also.

744
 3.Paper Delivery Problems

18. Clean the right-hand side rollers, sensors, and guide plates.

19. Pull up the levers Z2 and Z3.

20. Clean the sensor and guide plate on the entrance of the fusing unit.

745
3.Paper Delivery Problems

21. Pull up and open the cover D2.

22. Clean the sensor and guide plate.

23. Close the cover D2.

746
 3.Paper Delivery Problems

24. Raise cover D3 [A] until [B] locks and the cover remains open.

25. Clean the rollers while turning the knob D1. Clean the sensors and guide plates as well.

26. Close the cover D3.

747
3.Paper Delivery Problems

27. Pull down and open the cover D4.

28. Clean the rollers, sensor, and guide plates.

29. Clean the antistatic brushes.

748
 3.Paper Delivery Problems

30. Close the cover D4.

31. Push the drawer back into the machine.

32. Pull up the levers C1 and C2.

749
3.Paper Delivery Problems

33. Close the front covers.

Cleaning the LCT A3 Paper Feed Path

1. Clean the side fences and front guide.

2. Clean the paper feed rollers.

3. Clean the guide plate of the paper feed unit.

750
 3.Paper Delivery Problems

4. Clean the guide plate interior.

5. After cleaning, restore the machine so that it resumes operation.

Cleaning the LCT A4 Paper Feed Path

1. Clean the side fences and front guide.

2. Clean the paper feed rollers.

3. Clean the guide plate of the paper feed unit.

751
3.Paper Delivery Problems

4. Clean the guide plate interior.

5. After cleaning, restore the machine so that it resumes operation.

Cleaning the Multi Bypass Tray Paper Feed Path

1. Clean the side fences and front guide.

2. Clean the paper feed rollers.

3. Clean the guide plate.

4. After cleaning, restore the machine so that it resumes operation.

752
 3.Paper Delivery Problems

Cleaning the Cover Interposer Tray

Cleaning the Paper Feed Rollers

Both the 1st paper feed [A] and 2nd paper feed [B] rollers can be cleaned with the same procedure.

1st paper feed [A] and 2nd paper feed [B] rollers

1. Remove the paper feed cover [A].

2. Clean the pick-up roller [A] and feed roller [B].

753
3.Paper Delivery Problems

3. Remove the face plate [A].

 When attaching the face plate, make sure that the face plate is set as shown below in the
picture [A].

 Fix the face plate with a screw while holding it by hand and make it level. Do not make the
face plate inclined as shown below in the picture [A].

754
 3.Paper Delivery Problems

4. Clean the reverse roller [A].

Cleaning the Side Fence/Front Guide

Both the 1st paper feed [A] and 2nd paper feed [B] rollers can be cleaned with the same procedure.
1. Clean the areas surrounded by the red lines.

Cleaning the Guide Plate

Clean the following guide plates.

755
3.Paper Delivery Problems

[A] Paper feed unit vertical transport guide plate inside

[B] Paper feed unit vertical transport guide plate outside
[C] Machine vertical transport guide plate outside
[D] Machine vertical transport guide plate inside
[E] Horizontal transport guide plate outside
[F] Entrance horizontal guide plate outside
[G] Horizontal transport guide plate inside
[H] Entrance horizontal guide plate inside

Cleaning the Paper Feed Unit of the Vacuum Feed LCIT (RT5120)

Paper Feed Belt Unit

756
 3.Paper Delivery Problems

[A]: Tray 1 Paper Feed Belt Unit

[B]: Tray 2 Paper Feed Belt Unit
1. Open the paper tray.
2. Unlock the paper feed belt unit ( x2).

3. Hold the knob of the paper feed belt unit [A] and close the paper tray halfway.

4. Pull out the paper feed belt unit [A] and the paper tray together.

 Pull the paper feed belt unit out horizontally relative to the paper tray to ensure that the paper
feed belt is not damaged by getting it caught in the side fences or other parts.
 To prevent damaging the paper feed belt when you return the paper feed belt unit to its original
position, align the right and left guides [A] with the rail [B] on the paper tray side and raise
them slightly before replacing the unit.

757
3.Paper Delivery Problems

5. Turn upside down the paper tray pulled out, and wipe the paper feed belt [A] with a damp cloth.

758
 3.Paper Delivery Problems

6. Open and clean the front door, Open/close guide plates [A], [B].

7. Close the guide plates and front door.

Cleaning the Bridge Unit

1. Open the front door of the relay unit, and then open and clean the open/close guide plate [A].

2. Close the guide plate and front door of the relay unit.

759
3.Paper Delivery Problems

3. Pull out the horizontal feed unit, and open the guide plate [A] to clean it.

4. Close the guide plate and put the horizontal feed unit back in place.

760
 3.Paper Delivery Problems

Cleaning Finisher SR5110/ Booklet Finisher SR5120

Transporting paper (prints) with high image density, or insufficient fusing, can cause toner to adhere to
the transport rollers or guide plates. The dirt is then transferred to the subsequent sheets.

Places Where Rollers Tend to be Dirty

The red circles indicate where the rollers tend to be dirty.

 For the locations of the rollers, see Cleaning the Rollers.

Dirty Part Roller
[E]: Lower tray roller 1
[F]: Lower tray roller 2
[I]: Upper tray roller 2

[G]: Lower exit roller

[M]: Pre-stack addition roller
[N]: Turn transport roller
[O]: Relay stack roller (upper)
[Q]: Staple entrance roller

[A]: Entrance roller 1

[B]: Entrance roller 2
[H]: Upper tray roller 1
[J]: Upper tray roller 3
[K]: Upper tray roller 4

[D]: Horizontal transport roller

[P]: Relay stack roller (lower)

761
3.Paper Delivery Problems

Dirty Part Roller

[C]: Registration roller
[L]: Upper exit roller

Cleaning Rollers and Guide Plates

Cleaning the Rollers

Clean drive and idle rollers with a clean cloth dampened with alcohol.

762
 3.Paper Delivery Problems

Cleaning the Guide Plates

Clean guide plates with a clean cloth dampened with alcohol.

763
3.Paper Delivery Problems

No. Item
1 Entrance Guide Plate (Rb1)
2 Punch Guide Plate (Rb3)
3 Lower Shift Guide Plate (Rb5)
4 Exit Guide Plate
5 Junction Gate Guide Plate (Rb4)
6 Upper Shift Guide Plate
7 Turn Guide Plate
8 Vertical Guide plate (upper) (Rb6) /Vertical Guide plate (lower) (Rb7)
9 Staple Entrance Guide Plate (Rb13)

764
 3.Paper Delivery Problems

1. Open the entrance guide plate Rb1 and then clean it.

2. Open the punch guide plate Rb3 and then clean it.

765
3.Paper Delivery Problems

3. Open the lower shift guide plate Rb5 and then clean it.

4. With the lower shift tray in the down position, clean the area from the lower shift exit to the exit
guide plate.

766
 3.Paper Delivery Problems

5. Open the junction gate guide plate Rb4 and then clean it.

6. Open the upper shift guide plate and then clean it.

767
3.Paper Delivery Problems

7. Open the turn guide plate and then clean it.

8. Open the vertical guide plate (upper) Rb6 and vertical guide plate (lower) Rb7. Clean the plates.

768
 3.Paper Delivery Problems

9. Open the staple entrance guide plate Rb13 and then clean it.

Cleaning the Fold Roller of the Saddle Stitch Unit

If there is toner on the fold roller of the saddle stitch unit, the dirt may be transferred to the paper.
If the roller is dirty, clean it a clean cloth dampened with alcohol or water.
1. Pull the stacker/stapler unit [A].

2. Clean the fold roller [A] of the saddle stitch unit with a clean cloth dampened with alcohol or water.
Turn the knob (Rb11) in order to clean the entire fold roller.

769
3.Paper Delivery Problems

Cleaning Finisher SR5090/ Booklet Finisher SR5100

Transporting paper (prints) with high image density, or insufficient fusing, can cause toner to adhere to
the transport rollers or guide plates. The dirt is then transferred to the subsequent sheets.

Places Where Rollers Tend to be Dirty

The red circles indicate where the rollers tend to be dirty.

 For the locations of the rollers, see Cleaning the Rollers.

Dirty Part Roller
[B]: Upper tray roller 2
[E]: Lower tray roller 1
[G]: Lower tray roller 2
[H]: Shift roller

[J]: Fold Unit Exit Roller

[A]: Entrance roller 1

[C]: Relay transport roller

770
 3.Paper Delivery Problems

Dirty Part Roller

[F]: Proof paper exit roller

[D]: Paper exit roller

[L]: Fold Roller

Cleaning the Rollers

Clean the drive and idle rollers with a clean cloth dampened with alcohol.

771
3.Paper Delivery Problems

Cleaning the Guide Plates

Clean the guide plates with a clean cloth dampened with alcohol.

772
 3.Paper Delivery Problems

No. Item
1 Entrance Guide Plate (R1)
2 Shift Guide Plate (R4)
3 Exit Guide Plate
4 Proof Guide Plate (R3)
5 Saddle Stitch Upper Guide Plate (R8)
6 Saddle Stitch Lower Guide Plate
7 Side-to-Side Fold Roller

773
3.Paper Delivery Problems

1. Open the entrance guide plate R1 and then clean it.

2. Open the shift guide plate R4 and then clean it.

3. With the shift tray in the down position, clean the area from the exit to the exit guide plate.

774
 3.Paper Delivery Problems

4. Open the proof guide plate R3 and then clean it.

5. Open the saddle stitch upper guide plate R8 and then clean it.

775
3.Paper Delivery Problems

6. Open the saddle stitch lower guide plate and then clean it.

Cleaning the Side-to-Side Fold Rollers

if the side-to-side fold rollers is dirty, clean them with a clean cloth dampened with alcohol.
1. Pull out the saddle stitch unit [A].

776
 3.Paper Delivery Problems

2. Clean the rollers [A] with a clean cloth dampened with alcohol. Clean the whole of the rollers.

777
4.Troubleshooting for Peripheral Units

4. Troubleshooting for Peripheral Units

Finisher SR5110/ Booklet Finisher SR5120

Trailing Edge of Stapled Sheets Close to Paper Exit

If the stapled sheets are curled strongly or become limp after delivery, the trailing edge of the sheets
may be too close to the paper exit when the paper is stacked.
If this happens, stapled sheets, when delivered, may push the previously delivered sheet, resulting in
paper bending or misfeeding.
Cause:
This is likely to occur if:
 There is a tight curl on a delivered set of stapled sheets.
 Limp paper such as thin or recycled paper is used.

[A] Trailing Edges

[B] Output Tray
[C] Paper Exit
In the illustration the trailing edges of the stack [A] on the output tray [B] are too close to the paper
exit [C]
Solution:
1. Attach the Z-fold support tray for multi-folding unit.
2. Print the image. Is the problem resolved?
Yes Finished.
No Go to the next step.
3. On the Adjustment Settings for Skilled Operators menu, select Machine: Paper Feed/ Output >
Adjust Paper Curl > Set to "Adjust Concave Curl". (SP 1-906-001 to 007: De-curler Setting Tray
<number> :Paper Path Selection)
4. Select "Strong" or "Weak" to control the amount of curl correction as required.

778
 4.Troubleshooting for Peripheral Units

5. Print the image. Is the problem resolved?

Yes Finished.
No Consult the product specialist.

 For details about attaching the Z-fold support tray for multi-folding unit, see the user manuals
that come with the machine.
 If the Z-fold support tray for multi-folding unit is attached, the trailing edge of the ejected
sheets will not be too close to the paper exit, so no problem will occur. However, the stapled
sheets may not be stacked properly.

Leading Edge is Curled, or J107/109 Occurs Due to Curling

Large size long-grain paper of Thickness 1 (52.3 to 63 g/m2) or large size short-grain paper of
Thickness 2 (63.1 to 80 g/m2) may curl when delivered. If the amount of concave curling is large (at
around 15 mm of the maximum acceptable value), the leading edge of the delivered sheet may float
and curl upward.
Once this happens, the subsequent sheets will hit against the curled sheet, causing a jam at the paper
exit (JAM107/109).

Cause

This is likely to occur if:

 Paper of Thickness 1 or 2 (52.3 to 63 g/m2), A3 size or larger is used
Output sheets bend upward.
This occurs when the height of curl is around 15 mm.

Solution

Correct the curl to the opposite side (convex curling) by using the decurl unit. Doing so decreases the
height of curl to 10 mm or less, and prevents output sheets from floating and bending upward.
In "Adjustment Settings for Operators", specify No. 0310 "Correct Output Paper Curl" and correct the
curl. (SP1-906-001 to 7: De-curler Setting)

779
4.Troubleshooting for Peripheral Units

If the paper is curled face up, select "U Curl".

If the paper is curled face down, select "П Curl".
Depending on how much the paper is curled, specify the degree of correction by selecting "Small" or
"Large".

Paper of Thickness 0 is Curled When Delivered

Sheet bending may occur when paper of Thickness 0 is delivered.

Edge of Sheet Bends Downward (Convex Edge of Sheet Floats and Bends Upward (Concave
Curling) Curling)

 If back curling (convex curling) occurs, the leading edge of the delivered sheet droops. In this case,
because the contact angle between the leading edge of the sheet and tray becomes steep, the
leading edge may bend downward. This is likely to occur if the sheet is ejected with face up.
 If face curling (concave curling) occurs and the curl size is large (the height of curl = 15 mm or
more), the leading edge of the sheet may float and bend upward.
* Both convex and concave curling prevent subsequent sheets from stacking properly, resulting in
paper jam (JAM107/109).

Cause

This is likely to occur if:

 Paper of Thickness 0 (52.2 g/m2 or less) is used
Output sheets bend, or jam error caused by sheet bending (JAM 107/109) occurs
Frequency: Incidence rate of convex curling is 4/300

Solution

If sheet bending occurs, take the following steps:

1. Attach the support plate, and check that sheet bending occurs no longer.
If this does not resolve the problem, proceed to the next step.

780
 4.Troubleshooting for Peripheral Units

2. If the delivered sheets continue to be curled, use the decurl unit to correct the curl to the opposite
side.
* If this is not possible, switch the settings for ejected sheets between face up and face down.

Pointed Flap Envelopes Not Stacked in Correct Order

Envelopes with pointed (triangular) flaps are not delivered in the correct order, or fall from the exit tray.

Cause

This happens because the trailing edge (tip of the pointed flap) remains inside the paper exit, and the
envelope is not ejected entirely.
Factor 1: Center part of the flap is remains inside

Paper is delivered to the finisher shift tray by pushing out its trailing edge of paper using the exit roller.
Due to the shape of its flap, when the envelope has finished passing the nip of exit roller, the center part
of the flap is still behind. Therefore, the flap tends to remain inside the paper exit.

 [A]: Exit roller pitch

 [B]: Paper exit direction
Factor 2: Cannot be aligned using the end fence because of the pointed shape of the flap
Paper is aligned by using the output jogger and by pushing the trailing edge against the end fence.
However, because of the pointed shape of the flaps, they cannot be pushed completely against the end
fence.

781
4.Troubleshooting for Peripheral Units

 [A]: End Fence

Factor 3: Height/inclination angle of the paper stack increases because of the uneven paper
thickness
The thickness of the flap (the part detected by the finisher) is thinner than the other parts of the
envelope. Therefore, as more envelopes are stacked on the tray, the height of the stack becomes
higher against the exit roller. Also, because the inclination increases, making it more difficult to eject
subsequent sheets (envelopes).

 [A]: End Fence

Solution

Attaching the Z-fold support tray

When the leading edge of the envelope comes in contact with the tray, the exit roller is still delivering
the flap part of the envelope. However, because the stiffness of the flap is less than that of the other
parts, the flap tends to be remain inside. To resolve the problem, attach the Z-fold support tray in order
to change the position at which the leading edge of the envelope contacts the tray.

782
 4.Troubleshooting for Peripheral Units

 When attaching the Z-fold support tray, ask the customer to accept the following:
 Alignment accuracy is not assured.
 The maximum stack capacity for the finisher shift tray is 30 sheets. Remove output sheets
from the tray every 30 sheets.

Non-Carbon Paper (Thickness 0/1) Are Not Stacked Properly

Cause

Installing the Z-fold support tray reduces the angle of the tray and helps paper transport. However, as a
side effect, the output jogger is unable to reach the paper surface, causing the horizontal direction of
the paper stack to be poorly aligned.

The width of the Z-fold support tray is 191 mm. When feeding paper of horizontal length of 191 mm or
more, such as A4 LEF, both ends droop from the tray.
Stack accuracy is particularly poor when feeding the side-curled short grain paper in the LEF direction.

783
4.Troubleshooting for Peripheral Units

Attaching the Z-fold support tray reduces the angle of the finisher tray, so the distance between the tray
and the leading edge of delivered paper increases. As a result, it takes time for the trailing edge of
delivered paper to fall. When one end of the output jogger touches the delivered paper, the paper stack
slides to the side, and becomes disaligned.

This is likely to occur it:

 Paper of Thickness 0 (52.2 g/m2 or less) is used
Output sheet bending or jam error caused by sheet bending (JAM 107/109) occurs.
Frequency: Incidence rate of convex curl is 4/300

Solution

Attach the support plate, and then use the finisher with the extension tray of the shift tray expanded.
If the support plate is attached, ask the customer to change the value for "Output Jog Position Ang Adj"
from "0deg" to "10deg" (SP6-219-001).

784
 4.Troubleshooting for Peripheral Units

Thin Paper (64 gsm or Below) Not Stapled, Dog-Eared, Not Stapled Correctly, or Not
Stacked Properly

Reduce the amount of curl by loading the paper the other side up.
If this does not resolve the problem, reduce the amount of curl by using the decurl unit. Correct face
curl.

Saddled Stitched Sheets Are Dirty

Clean the fold roller.

Torn Punch Holes

During the punch unit operation, a punch hole is torn and paper jams frequently occur.

785
4.Troubleshooting for Peripheral Units

Finisher SR5090/ Booklet Finisher SR5100

Delivered Sheets Are Not Stacked Properly

Solution

Depending on the cause of the problem, do one of the following:

 Coated paper is used.
 If one sheet pushes out another sheet, specify the convex curl correction (face curl) on the
decurl unit.
 To improve stacking, install the output jogger unit.
 There is airflow in the room.
Minimize the airflow. For instance, turn the air conditioner off.
If Printed Sheets are Curled
If the decurl unit is used, do the following:
1. On the Adjustment Settings for Skilled Operators menu, select Machine: Paper Feed/ Output >
Adjust Paper Curl > Select the amount of curl correction. (SP 1-906-001 to 012: De-curler Setting
Tray <number> :Paper Path Selection)
 To correct curls facing up, specify "Adjust Concave Curl".
 To correct curls facing down, specify "Adjust Convex Curl".
2. Select "Strong" or "Weak" depending on the amount of curl correction required.
If the decurl unit is not used, remove the paper stack and turn it upside down.

If There Are Too Many Stacked Sheets

1. Reduce the number of the stacked sheets.
To do this, suspend printing and remove the stacked sheets, and then resume printing.
 To suspend printing, press the Suspend [1] button on the finisher.
 To resume printing, press the Resume [1] button.

786
 4.Troubleshooting for Peripheral Units

Large Paper Not Stacked Properly

Cause:
A sheet of paper may push against another causing it to curl or bend.
This is likely to occur if:
 B4 SEF, 8"x14" SEF, or larger size of paper is used
 Coated paper is used.
 Paper that causes a lot of friction is used.
 The temperature or humidity is high.

Sheet Bending

The leading edge of the delivered sheet bends upward and backward.

[A] Paper Exit

[B] Output Tray

One Sheet Pushing Out Another

Because of high paper friction, the delivered sheet may get stuck and push out other sheets of paper.

[A] Paper Exit

[B] Output Tray

787
4.Troubleshooting for Peripheral Units

Paper Deflection

Because of high paper friction, the delivered sheet may arch up and become crimped.

[A] Paper Exit

[B] Output Tray
Solution:
Depending on the cause of the problem, do one of the following:

Sheet Bending

There is airflow in the room.

Minimize the airflow. For instance, turn the air conditioner off.
Sheets are curled upward.
 If the decurl unit is used
1. On the Adjustment Settings for Skilled Operators menu, select Machine: Paper Feed/ Output >
Adjust Paper Curl > Set to "Adjust Concave Curl". (SP 1-906-001 to 012: De-curler Setting Tray
<number> :Paper Path Selection)
2. To control the amount of curl correction, select "Weak" if the present setting is "Off" or "Strong".
 If the decurl unit is not used
Remove the paper stack and turn it upside down.
Limp paper should be delivered to the proof tray [A] if it is used.

788
 4.Troubleshooting for Peripheral Units

If the trailing edge of the paper is not pushed out completely in proof tray delivery, attach the support
tray to the proof tray.

One Sheet Pushing Out Another or Sheets Becoming Crimped

Sheets are curled downward.

 If the decurl unit is used
1. On the Adjustment Settings for Skilled Operators menu, select Machine: Paper Feed/ Output >
Adjust Paper Curl > Set to "Adjust Convex Curl". (SP 1-906-001 to 012: De-curler Setting Tray
<number> :Paper Path Selection)
2. To control the amount of curl correction, select "Weak" if the present setting is "Off" or "Strong".
3. If one sheet pushes out another sheet, set the convex curl correction (face curl) of the decurl unit to
prevent the error.
 If the decurl unit is not used
1. Remove the paper stack and turn it upside down.
2. To improve stacking, install the output jogger unit.

Trailing Edge of Stapled Sheets Close to the Paper Exit

Cause:
If the stapled sheets are curled strongly or become limp after delivery, the trailing edge of the sheets
may be too close to the paper exit when the paper is stacked.

789
4.Troubleshooting for Peripheral Units

If this happens, stapled sheets, when they are delivered, may push the previous delivered sheet,
resulting in paper bending or jam.
This is likely to occur if:
 There is a tight curl on a delivered set of stapled sheets.
 Limp paper such as thin or recycled paper is used.

[A] Trailing Edges

[B] Output Tray
[C] Paper Exit
In the illustration the trailing edges of the stack [A] on the output tray [B] are too close to the paper
exit [C]
Solution:
1. On the Adjustment Settings for Skilled Operators menu, select Machine: Paper Feed/ Output >
Adjust Paper Curl > Set to "Adjust Concave Curl". (SP 1-906-001 to 012: De-curler Setting Tray
<number> :Paper Path Selection)
2. Select "Strong" or "Weak" to control the amount of curl correction as required.
3. Print the image. Is the problem resolved?
Yes Finished.
No Consult the product specialist.

Side-to-Side Registration Error (Finisher Registration Adjustment)

A side-to-side registration error occurs when the paper is fed into the finisher.

Solution:
The docking bracket [A] for Booklet Finisher SR5090/Finisher SR5100 [A] (and its screw [B]) can be
used to adjust the side-to-side registration.

790
 4.Troubleshooting for Peripheral Units

1. Deliver some A3/DLT or A4 LEF paper onto the proof tray. Check how much the edge of the paper
has shifted from the center scale.

 If the paper shifted towards the front

Slide the docking bracket towards the front side by the amount of shift, in order to move the
finisher in the same direction.
For example, when the paper has shifted by 4 mm towards the front from the center mark (2
mm/division of the scale), move the docking bracket towards the front by 4 mm (2 divisions).
The divisions move towards the rear.

[A]: Proof tray

[B]: Docking Bracket Screw
 If the paper shifted towards the rear
Slide the docking bracket towards the rear by the amount of shift, in order to move the finisher

791
4.Troubleshooting for Peripheral Units

in the same direction.

For example, when the paper has shifted by 4 mm towards the rear from the center mark (2
mm/division of the scale), move the docking bracket towards the rear by 4 mm (2 divisions).
The divisions move towards the front.

[A]: Proof tray

[B]: Docking Bracket Screw

 After the adjustment, check the side-to-side registration by feeding paper out onto the proof
tray. If the problem has not been solved, adjust the docking bracket (screw for the docking
bracket) slightly again.

Paper Width Cannot be Aligned Properly

Solution:
Adjust jogger width by SP6-107-001 to 015. (Default: 0)
Press [-] to decrease the scaling to reduce jogger width.
Press [+] to increase the scaling to expand jogger width.

Stapling Misalignment of Some Sheets or Last Sheet

Corner stapling of some sheets or the last sheet of each bundle is misaligned by approximately 1 mm in
the paper feed direction.

792
 4.Troubleshooting for Peripheral Units

Cause

The paper slackens due to the difference in level between the trailing edge fence and stapling stacking
fence, causing misalignment.

Solution

Adjust the position of the trailing edge fence using the SP mode.
The factory-set value is on the sticker at the position indicated by the red frame.

Check the label indicating the initial value.

If the value of SP-6-121-003 (NV Adj. Data Mod.: Staple Stacking Fence) is "0", adjust the position of
the staple stacking fence gradually (for example, +0.2, +0.4, +0.6, . . .), and check if the misalignment is
solved.
If the initial value is not "0", adjust the value in the positive or negative direction to align the staple
stacking fence and trailing edge fence.

793
4.Troubleshooting for Peripheral Units

By adjusting the SP value in the positive direction, the staple stacking fence is moved up and toward
the trailing edge fence.
By adjusting the value in the negative direction, the staple stacking fence is moved down and away
from the trailing edge fence.

First and Second Sheets Cannot be Aligned

When two pre-stack sheets are transported simultaneously to the trailing edge fence by the positioning
roller, only the second sheet reaches the trailing edge fence while the first sheet does not, and they are
stapled.

Cause:
This occurs because the friction resistance between the first and second sheets is smaller than that
between the staple tray and the first sheet.
During the first alignment of pre-stack paper in staple mode, the second pre-stack sheet reaches the
trailing edge fence earlier than the first sheet, and the first sheet is shifted to the transport direction.

Solution:
Cancel pre-stack operation in staple mode.
 SP6-116-1 to 15 (CrnrStplrMxPrstkShAdj:2K/3KFIN)
 Change default "0" to "-1".

794
 4.Troubleshooting for Peripheral Units

Streaks Appear 4 mm Apart on the Leading Edge of the Stacked Paper

Cause:
During back-curl correction, the paper is compressed by the nip of the sponge roller [A] above and the
decurl roller [B] below, so the sponger roller can press down to correct the paper curl. If the image on
the paper [C] is facing up when the sponge roller presses down, this can cause toner from the image to
peel off and dirty the anti-static brush, which then transfers this toner to the leading edge of each sheet.
This can occur when:
 Decurl unit is connected
 Poor stacking, and back-curl correction is done using the decurl unit.
 Image on the paper is facing up
Solution:
1. Is it possible to disable back-curl correction?
Yes Disable back-curl correction. Adjustment Settings for Skilled Operators > Main: Paper
Feed/Exit Adjustment > Paper Curl Correction > Off. (SP 1-906-001 to 012: De-curler
Setting Tray <number> :Paper Path Selection)
No Go to Step 2.
2. Determine if the paper can be output with the image side facing down.
Yes Invert the paper for output. On the operation panel, set the paper to exit the main machine
face down
No Go to Step 3.
3. Remove the anti-static brush. Is the problem resolved?
Yes Finished.
No Consult product specialist.

 Removing the anti-static brush can affect the accuracy of stapling alignment. As a result, the

795
4.Troubleshooting for Peripheral Units

number of pre-stack sheets must be reduced, causing lower productivity. Be sure to consult
the product specialist before removing the anti-static brush.

796
 4.Troubleshooting for Peripheral Units

Multi-Folding Unit
Poor Folding

Cause:
Depending on paper hardness, inaccurate folds may result. This is referred to as folding deviation.
Solution:
Change the folding position by adjusting the position of the paper edge stopper for folding.
For multi-sheet folding, change the folding position using the following settings:
 Half Fold Position (Multi-sheet Fold) (SP 6-752-101 to 119: FM2 Equal 1/2:FineAdjFld(D615) (size)
SEF (Multi Sheet) )
 Letter Fold-out Position 1 (Multi-sheet Fold) (SP 6-753-101 to 108: FM3 Equal 3rds:Fine Adj 1st
(size) SEF (Multi Sheet) )
 Letter Fold-out Position 2 (Multi-sheet Fold) (SP 6-754-101 to 108: FM3 Equal 3rds:Fine Adj 2nd
(size) SEF (Multi Sheet) )
 Letter Fold-in Position 1 (Multi-sheet Fold) (SP 6-755-101 to 110: FM4 3rds 1 Flap:Fine Adj 1st
(size) SEF (Multi Sheet) )
 Letter Fold-in Position 2 (Multi-sheet Fold) (SP 6-756-101 to 110: FM4 3rds 1 Flap:Fine Adj 2nd
(size) SEF (Multi Sheet) )

Folding Deviation

Cause:
Depending on paper hardness, folding deviations (skewed folding) may appear.
 A deviation may appear if the edge dimensions of the parts between folds are different.
 For example, in the following illustration, the dimensional difference between the top (L2[2]) and
bottom (L2[1]) edges is a deviation.

Folding deviation example of L2 for Z-fold

Solution:
Adjust the deviation.
797
4.Troubleshooting for Peripheral Units

The multi-folding unit has three adjusting screws (L1, L2, and L3) to adjust deviation.

L1

[A] Adjusting Screw

[B] Adjusting Screw Hole
[C] Mounting Screw

L2

[A] Mounting Screw

[B] Adjusting Screw Hole

798
 4.Troubleshooting for Peripheral Units

[C] Adjusting Screw

L3

[A] Adjusting Screw

[B] Mounting Screw
[C] Adjusting Screw Hole
The screws can be used to do adjustments for the following fold methods:
 Z-fold

 Half Fold

799
4.Troubleshooting for Peripheral Units

 Letter Fold-in

 Letter Fold-out

 Double Parallel

 Gate Fold

800
 4.Troubleshooting for Peripheral Units

The mark indicates the leading edge (relative to the paper feed direction), and the mark
indicates the trailing edge.
How to adjust the folding deviation
This procedure is the same for L1, L2, and L3.
1. Open the front cover of the multi-folding unit.
2. Remove the mounting screw.
If the mounting screw is attached to the adjusting screw hole, unfasten it.
3. Turn the adjusting screw to adjust the deviation.
 To increase the length at the bottom part of paper, turn the screw clockwise.
 To decrease the length at the bottom part of paper, turn the screw counterclockwise.

4. Attach the mounting screw to fasten the adjusting screw.

If the mounting screw is attached to the adjusting screw hole, fasten it.
5. Close the front cover of the multi-folding unit.

 For multi-sheet folding, the folding deviation that appears in the center of paper will be
adjusted.
 If the deviation is large, the paper may be skewed. (Paper Skew)

801
4.Troubleshooting for Peripheral Units

Folds Dirty by Multi-Sheet Folding

Cause:
If multi-sheet folding is performed after a large number of Z-folds have been performed, the tip of the
blade used for the multi-sheet folding may be dirty, resulting in dirt on the paper.

This will produce dirt on the paper in an area of 1-3 cm (0.4-1.2 inches) in width (equal to the width of
the blade) in the fold in the center of paper.
Solution:
Clean the blade.
1. Open the front cover of the multi-folding unit.
2. Pull the multi-folding unit out.

3. Turn the N11 dial counterclockwise until the blade appears.

The blade is located in the right part of the multi-folding unit.

802
 4.Troubleshooting for Peripheral Units

4. Wipe the tip and top of the blade with a soft dry cloth.

 Be careful not to damage the blade.

5. After cleaning, restore the machine so that it resumes operation.

6. Apply multi-sheet folding and print 3-5 copies. The dirt on the paper will disappear.

Edges of Letter Fold Bent

When letter folding is applied, the edge of the inner flap may become bent.

Solution:
The solution depends on whether letter folding is applied to multiple sheets or a single sheet.
803
4.Troubleshooting for Peripheral Units

When letter folding is applied to multiple sheets

1. Load the paper the other side up.
2. Print the image. Is the problem resolved?
Yes Finished!
No Go to the next step.
3. On the machine operation panel: [User Tools] > System Settings > General Features > Set Letter
Fold-in Position for multiple sheets to "4.0 mm". (SP 6-755-101 to 110: FM4 3rds 1 Flap:Fine Adj
1st (size) SEF (Multi Sheet))
4. Print the image. Is the problem resolved?
Yes Finished!
No Consult the product specialist.
When letter folding is applied to a single sheet

 This procedure is applied especially to coated paper.

 To adjust the following settings, pre-register the type of paper in use as a custom paper. For
details see “3. Custom Paper Settings for Administrator” in the TCRU “Adjustment Item Menu
Guide”.
1. In General Features in System Settings, set Letter Fold-in Position for a single sheet to "7 mm".
2. In Advanced Settings for the custom paper in use, select Letter Fold-in Posn 1: Single-sheet Fold.
3. Increase the value by 0.2 mm.
4. Print the image. Is the problem resolved?
Yes Finished!
No Repeat Step 2 to 4. If the problem persists even though the setting value is 4 mm larger
than the maximum value, consult the product specialist.

Z-Folding Is Not Performed Correctly

The delivered paper has an upward curl with a arc of 4 cm (1.6”) or less at the leading edge.
Solution:
1. Is the decurl unit installed?

804
 4.Troubleshooting for Peripheral Units

Yes Go to the next step.

No Go to Step 4.
2. On the machine operation panel: Adjustment Settings for Skilled Operators > Paper Feed/ Output >
Set Adjust Paper Curl to Adjust Concave Curl: Weak. (SP 1-906-001 to 007: De-curler Setting Tray
<number>:Paper Path Selection)
3. Print the image. Is the problem resolved?
Yes Finished!
No Go to the next step.
4. Load the paper the other way up.
5. Print the image. Is the problem resolved?
Yes Finished!
No Consult the product specialist.

 This folding error will not occur if uncurled paper is used or sheets that curl downward.

Folded Sheets Are Not Stacked Properly

Cause:
If a large number of half-folded multi-sheets is delivered, the edges of the sheets may bulge and some
part of the edge will be swollen. If this happens, other sheets loaded on the bulged paper may turn over
in the output tray. This is likely to occur if thick, relatively stiff paper is used.

As a bundle is delivered, its folded edge may droop and catch on the stacked bundles, causing the
delivered bundle to flip over.
Solution:
Use the Z-fold support tray for multi-folding unit. This will reduce the angle of stacked bundles and
prevent bundles flipping over as they are delivered.

805
4.Troubleshooting for Peripheral Units

For details about attaching the Z-fold support tray for multi-folding unit, see "Copy/Document Server"
supplied with the machine.

 If the Z-fold support tray for the multi-folding unit is attached, folded paper such as letter-folded
paper or gate-folded paper will not turn over in the output tray when delivered.

Matte Paper Scratched During Folding

The surface of matte finish paper shows scratches after folding.

Cause:

When the folded paper is transported to the fold crease unit, the leading edge (creased edge) enters
the fold nip prepared level for the press guide, and then is pressed by the on the paper transport guide.
The press guide has three press rollers [A]. The friction between the press guide and press guide plate
as the paper is fed can scratch or mark the matte finish of the paper.

 The surface of the guide plate is rough and can cause marks on the surface of the paper. The
surface of the plate becomes smoother after about 2,000 sheets have feed through the folding
unit and these marks disappear.
 The surface of gloss coated paper is much smoother, so these marks do not appear on glossy
806
 4.Troubleshooting for Peripheral Units

paper.
 The surface of Normal paper is untreated, so these marks do not appear with Normal paper.
Solution:
1. Open the guide plate and clean the metal plate at [A] with an alcohol dampened cloth.
2. Print and fold a sample. Is the problem resolved?
Yes Finished!
No Go to the next step.
3. Take a piece of paper and gently rub the surface of the metal plate to smooth it, and then do
another test. Is the problem solved?
Yes Finished!
No Repeat Steps 1 and 2. If the problem persists, consult the product specialist.

 Cleaning the surface of the metal guide plate and buffing it with a piece of paper reduces the
occurrence of marks on the paper.
 The present condition of the guide plate at the affected area depends on the amount of usage
of the folding unit, but buffing the surface of the plate with paper 20 to 50 times should reduce
friction during paper feed.

 After buffing it with paper, always clean the surface of the plate with a clean cloth dampened
with alcohol to remove tiny bits of paper that could adhere to the plate after buffing.
807
4.Troubleshooting for Peripheral Units

Vacuum Feed LCIT

Frequent Double Feeds, Failure to Feed

Cause:
Side fence/rear fence are not set correctly.
Paper with excessive buckle [A] can cause double-feeding. Make sure that the fences are at their
correct positions so the paper lies flat [B].

Paper Curl
[A] Concave curl. Paper exits with curve down.
[B] Convex curl. Paper exits with curve up.
In either case, if the curl is excessive (not within specifications), this can cause double-feeding.

Measuring the Amount of Curl

808
 4.Troubleshooting for Peripheral Units

1. Take a sheet of paper causing the problem and lay it on a flat surface.
2. Set a scale at each corner of the paper and measure the amount of curl at each of the four corners.
SEF curl is shown at [A], and LEF curl is shown at [B].

 Place the paper face down to measure back curl accurately.

Acceptable Curl Range

Vertical axis: Curl amount (mm)

NOTE: Curl direction is "+": Face-up curl, "-": Face-down curl.
Horizontal axis: Paper thickness 0 to 9
Correcting Curl
1. Lay the stack on a flat surface, opposite to the direction of curl.

809
4.Troubleshooting for Peripheral Units

2. Bend the edge up as shown to straighten it the edge.

3. Repeat the procedure for the other end of the stack.

4. Fan the paper before loading it to loosen the sheets. Paper sticks together if it has excessive static
electricity, burrs (due to edge cutting) or is damp.

5. Hold the paper by the ends and slowly bend it several times.

810
 4.Troubleshooting for Peripheral Units

6. Make sure plenty of air gets in between the sheets.

If the above method is difficult, fan the paper in the following way.
 Hold the paper by the edge and fan it by flipping through the sheets. Repeat this fanning for all four
sides.
 Place the paper on a flat surface and press down the edges.
 Fan it by flipping through the sheets. Repeat this fanning for all four sides.

Double-Feeding (J099, J424, J425, J439, J440)

Cause
These are caused by a variety of factors.
Solution
The correct setting must be made for the custom paper in the tray. Check and correct the settings
1. In Advanced Settings, set 36: [Paper Feed Mode (Adjust Fan Level)] to “Moderate Dble Fd Red.
(Lower)”. Is the problem resolved?
Yes Finished.
No Go to next step.
2. In Advanced Settings, change 36: [Paper Feed Mode (Adjust Fan Level)] to “Low”
In addition to the above, make settings for the following case:
 Recycled, thin paper not separated
Advanced Settings > 37: Suction Fan > 70% > Change 60% then 50% and then check the
results. This should stop thin paper from double-feeding.
3. Is problem resolved?

811
4.Troubleshooting for Peripheral Units

Yes Finished.
No Paper cannot be fed.
This adjustment can also be done with SP1-935-001 to 004: Suction Fan Setting.

Failure to Feed (J394, J395, J409, J410)

Cause
This problem is caused by a variety of factors. Take the following steps.
When feeding thin paper you may see the paper folded at the corners.
Solution
 Check the paper size setting for the tray and make sure that it matches the loaded paper size.
 Fan the paper to remove any static cling.
 If the paper is curled, remove it, turn it over, and load it again.

 If these measures do not solve the problem, change the user settings described below.
1. In Advanced Settings, change 36: [Paper Feed Mode (Adjust Fan Level)] to “Moderate Dble Fd
Red. (Lower)”. Problem solved?
Yes Finished.
No Go to next step.
2. In Advanced Settings, change 36: [Paper Feed Mode (Adjust Fan Level)] to “Low”. Problem
solved?
Yes Finished.
No Go to next step.
3. Clean the feed belt. (Cleaning the Paper Feed Belt)
4. Problem solved?
Yes Finished.
No The paper cannot be used.
This adjustment can also be done with SP1-935-001 to 004: Suction Fan Setting.

Cleaning the Paper Feed Belt

1. Open the paper trays and locate the feed belts.

 The feed belt of Tray 1 is at [A].
 The feed belt of Tray 2 is at [B]

812
 4.Troubleshooting for Peripheral Units

2. Unfasten the paper feed belt unit ( x2).

3. While holding the handle of the paper feed belt unit [A], close the paper tray halfway.

4. Pull the paper feed belt unit [A] out with the paper tray.

813
4.Troubleshooting for Peripheral Units

5. Turn the paper feed belt unit over and wipe the paper feed belt [A] with a damp cloth.

Re-installation
1. To avoid catching and damaging the paper feed belt, pull the feed belt unit out, parallel to the paper
tray.

2. To avoid damaging the feed belt when re-installing it, align the right and left guides [A] with rails [B],
and then lift slightly as you slide it in.

814
 4.Troubleshooting for Peripheral Units

No Feeding

This problem is caused by a variety of factors.

 If no feeding persists, try feeding again from the paper tray of the main machine, instead of the
vacuum feed LCIT
1. Remove the paper from the paper tray and fan the paper. Problem solved?
Yes Finished.
No Go to next step.
2. Attach the tab sheet holder. (Attaching the Tab Holder) Problem solved?
Yes Finished.
No Go to next step.
3. Clean the feed unit. Problem solved?
Yes Finished.
No Go to next step.
4. Create a new custom paper setting.
5. In Advanced Settings, set 36: [Paper Feed Mode (Adjust Fan Level)] to “Moderate Nonfdg Red.
(Higher)”. Problem solved?
Yes Finished.
No Go to next step.
6. In Advanced Settings, set 36: [Paper Feed Mode (Adjust Fan Level)] to “Max Nonfdng Reduc.
(Highest)”. Problem solved?
Yes Finished.
No Go to next step.
7. In Advanced Settings, change 40: [Switch Paper Load Upper Limit] from [Low] (18mm) to [High]
(12mm). Problem solved?
Yes Finished.
No Go to next step.
8. Manually adjust the paper load upper limit. Problem solved?
Yes Finished.
No Go to next step.
9. Clean the paper feed belt. (Cleaning the Paper Feed Belt)

Excessive Shift or Skew, Image Skew on Paper

1. Is paper type less than Thick 3?

Yes Go to next step.
No Problem cannot be corrected in the field.
2. Create a new custom paper setting.
3. In Advanced Settings, change 40: [Switch Paper Load Upper Limit] from [Low] (18mm) to [High]

815
4.Troubleshooting for Peripheral Units

(12mm). Problem solved?

Yes Finished.
No Problem cannot be corrected in the field.

Stack Remains Up

Cause:
The paper stack remains up after the tray has been opened because the pressure of the spring [A] on
the skew correction plate is stuck between the side fence, so that the stack [B] remains up even after
the plate is lowered from under it.

This problem occurs only when the tray is opened. This does not occur during paper feed because the
bottom plate does not operate.
Solution:
Caution the operator to check the top of the stack when the tray is opened.
If paper remains up, remove the stack and load it in the tray again.

Attaching the Small Tab Sheet Holder (Thick Paper with Narrow Width)

When B5 SEF to SRA4 size paper of Paper Weight 8 is fed from the last portion of the paper stack, the
airflow decreases, resulting in paper misfeed.

Cause

When the paper is fed from the last portion of the paper stack, the bottom plate partially blocks the air
nozzle and the airflow becomes smaller. As the amount of air is not sufficient to lift the paper,
misfeeding occurs.
This tends to occur when A4/Letter size paper is fed, because only 2 float air nozzles are used, and the
amount and speed of airflow is weaker.
Layout of Float Air Nozzles

816
 4.Troubleshooting for Peripheral Units

Solution

Attach the small tab end fence against the trailing edge of the paper to prevent air from escaping. The
small tab end fence helps to accumulate air between the sheets of paper and helps the paper to float.
Attaching the Small Tab End Fence/ Airflow Before and After

Application range

817
4.Troubleshooting for Peripheral Units

Shift Over, Over Skew, Image Skew

1. Adjust side-to-side registration for the feed tray. (Adjusting Tray Side-to-Side Registration)
2. If adjusting side-to-side registration does not solve the problem, adjust skew by inserting a shim
behind the connection plate. (Correcting Skew)
3. If you are using non-carbon paper (thickness 2 or less), use the tab sheet holder. See Attaching the
Tab Holder.

Attaching the Tab Holder

By attaching the tab sheet holder, you can prevent air from escaping at the trailing edge of the paper.
This gives better paper separation.
1. Pull the tray out until it stops.

2. Take out the tab fence from the pocket on the right-hand side of the paper tray.

3. Set the side fences to the tabs for the paper size to be loaded, and then load the paper.
4. Attach the tab fence, and then align the end fence gently against the paper you loaded while

818
 4.Troubleshooting for Peripheral Units

pressing the release button of the end fence.

5. Close the tray.

6. Return the tab holder to the pocket on the right side of the tray when you are finished using it.

Adjusting Tray Side-to-Side Registration

Normally, you can use SP1002 to adjust the position of the images for paper feed from the LCITs. You
can also change the paper feed position first, manually, by adjusting the support plate of the front cover
of the tray, and then, second, adjusting the position of the image with SP1002.
1. First, determine whether the paper stack needs to be moved to the front or the rear.
2. Pull out the tray.

3. There are three adjustment points on the left side [A] and right side [B] of the tray cover.
[1] These screws need to be loosened to release the cover. They do not need to be removed.
[2] This is the top adjustment grid (left and right).
[3] This is the bottom adjustment grid (left and right)

819
4.Troubleshooting for Peripheral Units

 In order to change the position of the front cover plate evenly, the adjustments must be
done at all six points, two on the left side (top and bottom), two on the right side (top and
bottom), and two screws loosened on the top.
4. First, loosen the screws on the top front edge of the tray.

 If you cannot see the screws, remove the front cover ( x4).

5. At each grid adjustment point, remove each screw [A]. This allows you to easily adjust the position
of the cover so you can align the holes.
6. Fasten the screw into hole [B] for the selected adjustment. Be sure to fasten the screw at the same

820
 4.Troubleshooting for Peripheral Units

hole at each adjustment point.

7. The adjustment range is ±2 mm in 0.5 mm steps for each hole.

In the example below, [A] is a full 2 mm adjustment to move the paper stack to the front. [B] is a full
2 mm adjustment to move the paper stack to the rear.

8. Tighten the screws on the top.

9. Close the tray.
10. Make some test prints, and then go into the SP mode and do the image adjustment for the tray with
SP1002.

821
4.Troubleshooting for Peripheral Units

Correcting Skew

Skew Correction Method

If One Vacuum Feed LCIT is Installed

 Skew can be corrected using the pin [A] and bracket [B] between the main machine and LCIT by
inserting a skew correction shim [C].
If Two Vacuum Feed LCITs are Installed
 If more than one LCIT is in the line, skew correction can be done by inserting the correction shim
between the main machine and LCIT closest to the main machine.

 Each skew correction shim is 1.0 mm thick. Inserting one shim is equivalent to about 0.25/100
mm of correction in paper skew.
 Up to four shims can be inserted to correct skew.

Skew Correction Procedure

Follow the procedure below to check for paper skew after installation.
1. Go into the SP mode. Select SP2-109-003 and print Test Pattern #14.
This is the Trim Pattern.
2. At the top of the SP mode screen, touch “Copy Screen” to go into the copy mode (the copy screen

822
 4.Troubleshooting for Peripheral Units

appears).
3. Make sure at least three sheets of paper are set for copying, and then print three sheets.
4. Check the placement of the Trim Pattern on the sheets as shown below.

Image Skewed to the Front

Measure the amount of skew. This is the difference between A and B.

 Up to four shims stacked at one point can be used to correct paper skew.

If the amount of skew (difference between A and B) is 1 mm and there is only one LCIT RT5120 in the
line, insert two shims at the rear [A] as shown.

If the amount of skew (difference between A and B) is 1 mm and there are two LCITs RT5120 in the
line, insert two shims at the rear [A] as shown on the left side of the upstream LCIT.

823
4.Troubleshooting for Peripheral Units

Image Skewed to the Rear

Measure the amount of skew. This is the difference between A and B.

If the amount of skew (difference between A and B) is 1 mm and there is only one LCIT RT5120 in the
line, insert two shims at the front [A] as shown.

If the amount of skew (difference between A and B) is 1 mm and there are two LCIT RT5120 in the line,
insert two shims at the front [A] as shown on the left side of the upstream LCIT.

824
 4.Troubleshooting for Peripheral Units

High Capacity Stacker

Delivered Sheets Are Severely Curled

Cause:
Curled sheets can cause strong friction at their leading edges. This may result in paper misfeeds.
Sheets will not be ejected completely and the trailing edges will be left inside the paper exit. If this
happens, other sheets may slip under the delivered sheets, causing the delivered sheets to be curled.

[A] Concave curl. Paper exits with curve down.

[B] Convex curl. Paper exits with curve up.
Here is a detailed description of how this problem can occur.
1. An uncurled sheet is delivered to the stacker shift tray.

2. Strong friction occurs at the trailing edge so that the paddle cannot pull the sheet back and align
the edges of the sheet with those of the stack.

3. The paper edge stopper fails to push back the protruding leading edge and align the sheet as

825
4.Troubleshooting for Peripheral Units

required.

4. Stacked sheets are not aligned properly.

Not Using Decurl Unit

Remove the stack, turn it upside down, load it in the tray again, and then adjust the fusing temperature.

826
 4.Troubleshooting for Peripheral Units

Note 1
 Problem cannot be resolved. If the problem occurs on only the first sheet, print a blank sheet as the
first sheet, and if the problem occurs on the last sheet, print a blank sheet as the last sheet.

Using the Decurl Option

Follow this procedure to correct paper curl with the Decurl Unit.
1. Using coated paper?

827
4.Troubleshooting for Peripheral Units

Yes In the Adjustment Settings for Skilled Operators menu, set 0310: [Adjust Paper Curl] to
[Adjust Curl: Weak].
Go to next step.
No Go to next step 7.
2. Print the image. Problem solved?
Yes Finished.
No Go to next step.
3. Set 0310: [Adjust Paper Curl] to [Adjust Curl: Strong].
4. Print the image. Problem solved?
Yes Finished.
No Go to next step.
5. Convex curl within specification?
Yes The problem cannot be corrected in the field.
No Go to next step.
6. Turn the stack upside down, and go to step 3 again. If the amount of curl exceeds specification, do
SP1984-101 to 131 to lower fusing temperature by 5°C to 10°C to reduce the amount of curl. You
can also use the Custom Paper Settings > 44: [Fusing Heat Roller Temperature Adj.] to adjust the
fusing temperature.
7. Convex curl with Plain Paper?
Yes In the Adjustment Settings for Skilled Operators menu, set 0310: [Adjust Paper Curl] to
[Adjust Curl: Weak].
Go to next step.
No The problem cannot be corrected in the field.
8. Print the image. Problem solved??
Yes Finished.
No Go to next step.
9. Set 0310: [Adjust Paper Curl] to [Adjust Curl: Strong].
10. Print the image. Problem solved??
Yes Finished.
No Go to next step.
11. Convex curl within specification?
Yes The problem cannot be corrected in the field.
No Go to next step.
12. Turn the stack upside down, and go to Step 9 again. If the amount of curl exceeds specification,
use SP1984-101 to 131 to lower fusing temperature by 5°C to 10°C to reduce the amount of curl.
You can also use the Custom Paper Settings > 44: [Fusing Heat Roller Temperature Adj.] to adjust
the fusing temperature.

828
 4.Troubleshooting for Peripheral Units

Delivered Sheets Are Not Aligned (Stacker Tray)

Cause:
When sheets are delivered to the stacker tray, because of paper-to-paper friction, the paddle fails to pull
the trailing edge back into the front guide, resulting in misalignment. The paper edge stopper also fails
to push back the protruding leading edge. This is likely to occur if Thick (280 g/m2 [105 lb. Cover] or
heavier), uncurled A3 or larger paper is used.
Here is a detailed description of how this problem can occur.
1. An uncurled sheet is delivered to the stacker shift tray.

2. Strong friction occurs at the trailing edge so that the paddle cannot pull the sheet back and align
the edges of the sheet with those of the stack.

3. The paper edge stopper fails to push back the protruding leading edge and align the sheet as

829
4.Troubleshooting for Peripheral Units

required.

4. Stacked sheets are not aligned properly.

If the Decurl Unit is Not Used

Problem cannot be resolved. If the problem occurs on only the first sheet, print a blank sheet as the
first sheet, and if the problem occurs on the last sheet, print a blank sheet as the last sheet.

830
 4.Troubleshooting for Peripheral Units

If the Decurl Unit is Used

Follow this procedure to correct paper curl with the decurl unit.
1. Using Thick Paper?
Yes In the [Adjustment Settings for Skilled Operators] menu, set 0310: [Adjust Paper Curl] to
[Adjust Curl: Weak].
Go to next step.
No Go to next Step 7.
2. Print the image. Problem solved??
Yes Finished.
No Go to next step.
3. Set 0310: [Adjust Paper Curl] to [Adjust Curl: Strong].
4. Print the image. Problem solved??
Yes Finished.
No Go to next step.
5. Convex curl is within specification?
Yes The problem cannot be solved in the field.
No Go to next step.
6. Turn the stack upside down, and go to Step 3 again. If the amount of curl exceeds specification, do
SP1984-101 to 131 to lower fusing temperature by 5°C to 10°C to reduce the amount of curl. You
can also use the Custom Paper Settings > 44: [Fusing Heat Roller Temperature Adj.] to adjust the
fusing temperature.
7. Convex curl with Plain Paper?
Yes In the Adjustment Settings for Skilled Operators menu, set 0310: [Adjust Paper Curl] to
[Adjust Curl: Weak].
Go to next step.
No The problem cannot be corrected in the field.
8. Print the image. Problem solved??
Yes Finished.
No Go to next step.
9. Set 0310: [Adjust Paper Curl] to [Adjust Curl: Strong].
10. Print the image. Problem solved??
Yes Finished.
No Go to next step.
11. Convex curl is within specification?
Yes The problem cannot be corrected in the field.
No Go to next step.
12. Turn the stack upside down, and go to Step 9 again. If the amount of curl exceeds specification, do
831
4.Troubleshooting for Peripheral Units

SP1984-101 to 131 to lower fusing temperature by 5°C to 10°C to reduce the amount of curl. You
can also use the Custom Paper Settings > 44: [Fusing Heat Roller Temperature Adj.] to adjust the
fusing temperature.
If this does not solve the problem, adjust the positions of the main jogger and LE stopper with
these SP codes:
 SP6-602/SP6-608
 SP6-603/SP6-609

 The top sheet of each offset bundle of delivered sheets may protrude above the rest of the
bundle by about 7 mm.

Delivered Sheets Are Not Aligned (Paper Thickness 1 or Less)

Cause

Despite the air assist system, when sheets (particularly paper that is relatively soft and has strong
transport resistance, such as thin or coated paper) are delivered to the stacker tray, because of paper-
to-paper friction, the paddle fails to pull the trailing edge back into the front guide, resulting in
misalignment.
The paper edge stopper also fails to push back the protruding leading edge.

Thin paper is paper with thickness 1 or less.

How the problem occurs

1. An uncurled sheet is delivered to the stacker shift tray.

832
 4.Troubleshooting for Peripheral Units

2. Strong friction occurs at the trailing edge so that the paddle cannot pull the sheet back and align
the edges of the sheet with those of the stack.

3. The paper edge stopper fails to push back the protruding leading edge and align the sheet as
required.

4. Stacked sheets are not aligned properly.

Action

1. Load the sheets the other way up.

2. Print the image. Was the problem resolved?
Yes: Finish
No: Go to next step.
3. In the [Adjustment Settings for Operators] menu, set [0301: Correct Output Paper Curl: 1 Sided:
Face Up] to [Small].
4. Print the image. Was the problem resolved?
Yes: Finish

833
4.Troubleshooting for Peripheral Units

No: Go to next step.

5. Set [0301: Correct Output Paper Curl: 1 Sided: Face Up] to [Large].
6. Print the image. Was the problem resolved?
Yes: Finish
No: Go to next step.
7. Is just the first sheet misaligned?
Yes: Finish
No: Go to next step.
8. Is it just some of the last sheets?
Yes: Finish
No: Contact your supervisor.

 The top sheet of each offset bundle of delivered sheets may protrude above the rest of the
bundle by about 7 mm.

Registration, Skew Adjustment

Registration Adjustment

 Disconnect the stacker from the upstream unit and do this adjustment on the left side of the
upstream unit connected to the main unit. To avoid damaging the cart set switch, be sure to
remove the Roll-away cart from inside the stacker when you disconnect the upstream unit.
 If a Booklet (or Stapler) finisher is connected downstream, paper cannot be output to the proof
tray of the stacker. With a downstream finisher connected, do the adjustment after
disconnecting the I/F cable of the finisher and then turning the main machine on.
1. Load some A3 or 11”x17” paper in the 2nd tray of the main unit, and then output several sheets of
single-side printing to the proof tray of the stacker.
2. Watch the edge of each sheet as it exits the unit.
If the edge is within the first notch (2 mm) on the scale, there is no problem.
If the edge goes beyond the first notch, adjustment is required.
[A]: This is the rear scale for 11"×17" (DLT)

834
 4.Troubleshooting for Peripheral Units

[B]: This is the front scale for A3

3. Disconnect the stacker from the upstream unit.

4. Remove the bracket [A] of the upstream unit and rotate it to [B] ( x1). Changing the position of
this bracket aligns the oval cut-out horizontally and frees the joint bracket so that it can slide from
side to side.

5. Loosen the screws of the bracket and slide it to the left or right to adjust the position.

6. Dock the stacker to the upstream unit again, print some more sheets, and then check registration
and skew again to make sure that the edges of the sheet do not go beyond the first notch of the
scale.

835
4.Troubleshooting for Peripheral Units

7. If there is no problem, connect the units and set the shoes.

Manual Skew Correction

1. Disconnect the stacker from the upstream unit.

2. Remove the front right cover [A] ( x3).

3. Remove the skew adjustment spacers ( x1).

4. The adjustment bracket is [A] on the left side of the upstream unit [B]. Loosen the screws of the
connection bracket, slide the bracket to the left or right to adjust the position, insert the spacer

836
 4.Troubleshooting for Peripheral Units

behind the bracket, and then tighten the screws.

 A spacer is 2 mm thick. If the adjustment requires more than 2 mm, use another spacer.
5. Dock the stacker to the upstream unit, and then do some more test prints, and if the amount of
skew is still beyond the first notch, do the procedure again and insert another spacer if required.
6. If no further adjustment is required, re-attach the right front cover of the stacker, and then connect
the stacker to the upstream unit.

Premature Shift Tray Full Detection

Cause:
When paper that is about as wide as the paper height sensor feeler is discharged to the shift tray, if it
has side face curl, the edge of the paper may fail to go under the paper height sensor feeler and ride up
on the feeler. Alternatively, by coming in contact with the paper height sensor feeler, it may ride up and
press against the feeler and the load from this may hinder the movement of the feeler. In this case,
even if the shift tray moves down, the paper height sensor feeler fails to turn the sensor OFF, and the
lowering time of the shift tray ends up exceeding 650 ms, and the unit ends up sensing it is full.

This is likely to occur if paper of a certain width is output to the shift tray, the unit may detect being full
prematurely. (Paper between roughly 191 mm to 261 mm wide)
837
4.Troubleshooting for Peripheral Units

Solution:

838
 4.Troubleshooting for Peripheral Units

Marks Left by the Paper Holder

Pressure from the paper holder [A] on the cart may leave marks where the holder pressed down [B].

Cause:
The paper holder exerts more pressure than the previous model of cart, which creates the potential for
leaving marks on the stack of paper when it is holding it. The top pages of the stack are prone to having
marks left.
Solution:
Marks can be prevented by putting scrap paper in between [A].

839
4.Troubleshooting for Peripheral Units

Screws On Cart's Handle Become Loose

There have been cases of screws [A] to the handle of the cart loosening.

Cause:
The torque on the mounting bolt of the handle on the bottom of the cart is too low, so when the cart is
loaded with paper and it is pushed/pulled repeatedly, the mounting bolt may get loose. This is likely to
occur if the torque on the mounting bolt of the handle is less than 18Nm.
Solution:
If the cart's handle starts to rattle, or if the paper holder fails to be effective because of loosening, re-
tighten the mounting bolt on the bottom of the handle.
Also, if the locking screws on the side of the handle get loose, re-tighten them.

840
4.Troubleshooting for Peripheral Units

841
4.Troubleshooting for Peripheral Units

Cover Interposer Tray

Frequent Double Feeds/ Failure to Feed

Cause

When feeding special types of paper, or feeding paper under special conditions, problems such as
double-feed or failure to feed may occur when paper is fed using generic settings.

 Double feed or failure to feed tends to occur in the following conditions:

 Coated paper
 Paper with smooth (slippery) surface
 High temperature or high humidity

Solution

842
 4.Troubleshooting for Peripheral Units

How to Separate Sheets of Paper Before Feeding

1. Fan the sheets of the paper stack.

843
4.Troubleshooting for Peripheral Units

2. Bend the stack softly a few times while holding both sides of it.

3. Make sure that sufficient air is taken in between the sheets.

 If you have difficulties fanning the stack this way, try the method below:
 Hold the ends of the paper stack and separate the sheets. Separate all the four sides of
the paper.
 Place the paper on a flat surface, and then hold one of the ends and separate the sheets.
Do it for all four sides of the paper.

844
 4.Troubleshooting for Peripheral Units

Horizontal Streaks (Scratches) When Inserting Paper With Solid-Fill Images

Symptom

As paper is fed through the cover interposer tray, paper dust accumulates; this paper dust rubs against
the paper causing thin lines (scratches) along the paper feed direction to appear. Such scratches tend
to occur when printing solid fill images. If the scratches rank less than 4.5 on the scale for measuring
paper transport defects, clean the guide boards.

Solution

Clean the two areas shown in the figures.

Wipe the guide board with a soft, dry cloth.

If this does not remove the dirt, wipe the guide board with a dampened and tightly wrung cloth. Then
wipe the guide board with a dry cloth to remove the moisture.

845
5.Other Information

5. Other Information

Improving Throughput
Reducing Wait Time before Printing

After receiving a print job, the machine usually stops to let the fusing temperature reach an appropriate
level for printing.
The waiting time for the fusing unit to cool down may be quite long, especially before printing on thin
paper.
By decreasing or increasing the standby fusing temperature for the type of paper in use, you can
reduce the waiting time.
1. On the Adjustment Settings for Skilled Operators menu, select Machine: Image Quality > Adjust
Fusing Temperature on Standby >
 Decrease temperature by 10°C for thin paper
 Increase temperature by 10°C for thick paper.
2. Decrease by 10°C the values for Temperature on Standby Mode, Temperature on Low Power
Mode, and Temperature Before Performing a Process.
 SP 1-107-001: Standby Target Temp. Setting Standby: Center
 SP 1-107-005: Standby Target Temp. Setting Low Power: Center
 SP 1-107-007: Standby Target Temp. Setting Print Ready: Center

 When printing on paper other than thin paper, we recommend leaving the above settings
unchanged

Improving Throughput with Coated Paper

This procedure describes measures for printing on coated paper equivalent to Paper Weight 7 or
higher.
When printing on coated paper with a thickness equivalent to Paper Weight 7 or higher, the machine's
copy/print speed must be reduced to 80% of full speed (for A4 paper) to ensure toner fixation.
However, depending on the type of paper in use and printed image, you can have the machine print at
full copy/print speed.
The requirements for improving throughput when using coated paper with a thickness equivalent to
Paper Weight 7 or higher are described below.
1. In Advanced Settings for the custom paper in use, increase the value in Process Speed Setting by
one step.
 If it is presently set to Low, change it to Middle.
 If it is presently set to Middle, change it to High.

846
 5.Other Information

2. Set “Fusing Heat Roller Temperature Adj” to 185°C.

3. Print the image. Does it exhibit any fusing problem?
Yes You cannot improve throughput under the present condition. Restore the previous setting.
No You can operate the machine using this setting.
The following table shows the copy/print speed available for each item in “Process Speed Setting”.
Mode Speed/Machine
High (Full Speed) 136 cpm (Pro 8320S/Pro 8320)
111 cpm (Pro 8310S/Pro 8310)
96 cpm (Pro 8300S)
Middle 111 cpm (Pro 8320S/Pro 8320)
Low 96 cpm (Pro 8320S/Pro 8320)
96 cpm (Pro 8310S/Pro 8310)

Reducing Wait Time with Mixed Paper Sizes 1

When using mixed paper, the fusing unit settings can switch to accommodate the different types and
sizes of paper, and this affects the wait time, which can lower productivity. However, depending on how
the client is using the machine, there are occasions when it is best for the client to operate the machine
even when fusing conditions are not exactly ideal. This procedure describes how to check whether the
wait time during jobs with mixed paper can be reduced.
There are three cases when wait time can occur:
 Case 1. For brand name paper where there is a large difference in the heating roller temperature
settings for differences in paper thickness from the previous type of paper used.
 Case 2. For brand name paper where there is a large difference in the heating roller temperature
for differences in paper thickness and width (front-to-rear across the paper path is the width).
 Case 3. Repeated low volume print jobs.
This procedure describes how to reduce the wait time for Case 1 above.
Solution:
1. Are the heating roller temperature settings different for the intervals between different types of
paper?
Yes Go to Step 2.
No No solution for this machine.
2. Raise the setting for low heating roller temperature paper by +5C. (Upper limit: This is the same as
the as the temperature for high temperature paper.)
3. Do a sample print. Did this reduce the wait time?
Yes Go to Step 4.
No Repeat Step 2.

847
5.Other Information

4. Can you get permission from the client to reduce efficiency of paper feed?

 This step could possibly cause paper curl, jams, or wrinkling with low fusing temperature
paper.
Yes Go to Step 5.
No No solution for this machine.
5. Can you get permission from the client to reduce image quality?

 This step could possibly cause paper curl, jams, or wrinkling with low fusing temperature
paper.
Yes Finished.
No No solution for this machine.

 Never reduce the heating roller temperature for high fusing temperature paper. Doing so could
cause poor fusing and foul the parts inside the machine with toner.

Reducing Wait Time for Mixed Paper Sizes 2

When printing with mixed paper sizes, the increase in the time required for the machine to adjust the
fusing unit settings suitable for all the different sized paper can on occasion reduce productivity. Follow
this procedure to determine the minimum wait time while achieving optimal fusing conditions for the
client's needs when using mixed paper sizes.
The wait time may increase in the following cases:
1. When there is a large difference in the heating roller temperature settings for differences in paper
types and paper thicknesses.
2. When there is a large difference in the heating roller temperature settings for differences in paper
types and paper widths (where width is in the direction across the paper path, front to rear of the
machine)
3. When there is a large number of rapidly repeated small jobs.
Doing this procedure can reduce the wait time for Case 1 above. The setting can be adjusted with 0212
in the Trained Operator Mode.

848
 5.Other Information

*1 Paper curl, jams, wrinkling may occur.

*2 Blurred images, lines, blistering may occur with glossy paper.

Reducing Low Power Mode Recovery Time

The new heat pipe mechanism inside the heating roller is designed to stabilize the temperature of the
heating roller, but it can also cause an increase in the length of time for the machine to recover from low
power mode. In the Trained Operator Mode, use item 0207 on the menu to adjust the fusing ready
temperature in order to shorten recovery time. This adjustment can also be done with SP1-107-005
Target Temperature Setting - Low Power: Center.

849
5.Other Information

Adjustment of this setting can slightly increase the power consumption of the main machine.

850
 5.Other Information

The Message about Left Paper is Shown

Printing operation after jammed paper is retracted

When specific paper jams (J049, J050, J080, and J099) occur, the jammed paper is retracted to the
purge section at the lower left of the machine and printing will continue.
(There are some conditions like paper size, paper type, and paper thickness.)
After the printing job has been completed, the machine prompts the user to remove the retracted paper.

To Change the Printing Operation after Jammed Paper is Retracted

 Confidential documents or other printings that the user wants to hide from other persons may
be left in the purge section. To prevent this, the machine can be configured to prompt the user
to remove the paper immediately after they are retracted to the purge section.
 The machine can also be configured to continue printing without prompting the user to remove the
paper even after the print job is completed.
1. Select "Behavior After Paper Diversion" from [Main Unit: Paper Feed/ Output] group in the
Adjustment Settings for Operators, and then confirm the current settings. (SP mode: SP1-051-001
Behavior After Paper Diversion)
2. Change the settings:
 To prompt the user to remove jammed paper immediately it is retracted: "Suspend"
 To continue printing after the printing job is finished: "Continue Unless Paper Diversion Box
Full"
 To prompt the user to remove jammed paper when the print job is completed: "Continue Until
All Jobs In Queue Complete"

When the purge section becomes full, the machine suspends printing and prompts the user to
remove the paper, regardless of whether the print job has been completed or not.

851
5.Other Information

Other Problems
ITB Centering: SC471-03, -04, -05, -06 (ITB Position Errors)

Cause:
The machine issues the following SC codes when the machine ITB steering control mechanism cannot
correct the position of the ITB to compensate for the belt shifting out of position during operation:
 SC471-03 ITB position error 1
 SC471-04: ITB position error 2
 SC471-05: ITB position error 3
 SC471-06: Belt centering sensor error
Solution:
The value of SP 2-920-002 (Steering Control Roller Stable Position of Steering Roller) displays the
target setting (-20 ≤ SP Value ≤ +20) for the optimum position of the ITB that is used to reset the ITB to
its optimum position with steering control after the lubricant application mode has been executed so
that the ITB is positioned correctly for stable operation.

 The current setting of SP2-920-002 and the setting of the steering plate during operation and
before and after adjustment for any operation where lubricant was applied are recorded.
 If the optimum position of the belt cannot be recovered, then that value of the setting should be
passed to the product specialist in order to solve future problems.

 SP2-920-002 (Steering Control Roller Stable Position of Steering Roller) displays the number
of steps used in operation of the steering control motor that diagonally adjusts the position of
the steering control roller to keep the belt at the initial position. The target setting for this SP
code is "0". If the displayed setting is within range [-20 ≤ SP ≤ +20], the position can be
controlled within ±2 mm.
 This troubleshooting procedure is not required if the ITB has been replaced after the service
life of the ITB has expired and no ITB-related SC code has been issued.

Preparation for Lubricant Application Mode

This procedure is the same as that done for setting the machine in the lubrication application mode
after the ITB has been replaced.
1. Remove the drum cleaning unit.
2. Remove the PTR unit.
3. On the front of the ITB unit, turn both blade levers clockwise.
4. Remove the ITB unit.

Make Sure the Machine is Level

If the machine is not level within ±5 mm, this could cause the belt to cant to the front or rear and negate

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 5.Other Information

these adjustment procedures.

1. Re-install the ITB. (Field Service Manual > ITB Unit > Belt Replacement > Belt Re-installation)
2. Open SP2-310-002 (Force Apply Lubricant Operation Time Setting), and then change the setting
from 300 to 100 sec.
3. Open SP2-920-013 (Steering Control Roller Timeout of Belt Ready), and then change the setting
from 400 to 105 sec.

 The timing settings for these SP codes must be shortened from their normal operation
settings in order to allow diligent operation checks.
 Reducing SP2-310-002 to 100 sec. allows the machine to apply lubricant at 100 sec.
intervals, confirm that the position of the belt is stable, and then adjust the belt to the
positions of the left and right scale plates.
 Depending on the conditions of the machine, after application of the lubricant ends the
belt may not be adjusted to its correct position within the target range within 100 sec. This
can occur if the belt has been re-installed out of position. In this case after the SP
executes lubricant application for 10 sec. and stops, the machine is not able to do the
correction quickly enough, so beforehand the belt ready SP2-920-013 timeout setting is
set to 105 sec. If the machine cannot correct the belt position within 105 sec. the machine
issues SC471-01 (Belt Position Ready Timeout), and SP2-310-002 (applying the
lubricant) stops, and then starts the process again after the belt has been steered to the
correct position.
4. Set the following steering control SP codes to “0”.
 SP 2-920-002 (Steering Control Roller Stable Position of Steering Roller)
 SP 2-920-004 (Steering Control Roller Last Time Ai Value)
5. SP 2-310-001 (Force Apply Lubricant Belt Cleaning) – 1st Execution
 SP2-310-001 executes (100 sec.) After the SP executes, check the value of SP2-920-002
(Steering Control Roller Stable Position of Steering Roller).
 If the value is -20 ≤ SP Value ≤ +20, do the next 2nd SP execution. At this time the SP value in
Step 4 is not set to “0”.
 If the SP value is <-20 or >+20, then the “Steering Plate Adjustment” described below is
required. After this adjustment, set the value for the Step 4 SP to “0”, and then do the 2nd SP
execution.
6. Do SP2-310-001 – 2nd Execution
 Do SP2-310-001 (100 sec.). After this SP executes, check the value of SP2-920-002 (Steering
Control Roller Stable Position of Steering Roller)
 If the value is -20 ≤ SP Value ≤ +20, do the next 3rd SP execution. At this time the SP value in
Step 4 is not set to “0”.
 If the SP value is <-20 or >+20, then the “Steering Plate Adjustment” described below is
required. After this adjustment, set the value for the Step 4 SP to “0”, and then do the 3rd SP

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5.Other Information

execution.
7. Do SP2-310-001 – 3rd Execution
 Do SP2-310-001 (100 sec.). After this SP executes, check the value of SP2-920-002 (Steering
Control Roller Stable Position of Steering Roller)
 If the value is -20 ≤ SP Value ≤ +20, do the next 4th SP execution. At this time the SP value in
Step 4 is not set to “0”.
 If the SP value is <-20 or >+20, then the “Steering Plate Adjustment” described below is
required. After this adjustment, set the value for the Step 4 SP to “0”, and then do the 4th SP
execution.
8. Do SP2-310-001 – 4th Execution
 Do SP2-310-001 (100 sec.). After this SP executes, record the value of SP2-920-002 (Steering
Control Roller Stable Position of Steering Roller)
9. After doing the 4th execution of SP2-310-001, do one of the following, using the value of the setting
for SP2-920-002 (Steering Control Roller Stable Position of Steering Roller).
 If SP value <-20 or +20<SP value: Check the ITB unit, and then reset the ITB belt unit, and
then repeat lubricant application in Step 4.
 If -20 ≤ SP Value ≤ +20: Reset the following SP codes to their default settings:
For SP2-310-002 change the "100" setting to "300" to restore the default.
For SP2-920-013 change the "105" setting to "400" to restore the default.
 Next, do Steps 10 and 11. If you did not do the adjustment for the right control plate, skip
Steps 10 and 11, and then go to Step 12.
10. Open the controller box. (Field Service Manual > Replacement and Adjustment > Common
Procedures > Controller Box, Controller Box Cover > Opening the Controller Box)
11. Loosen the three screws of the ITB/PTR motor bracket, and then tighten them.

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 5.Other Information

 This step is required the correct the positions of these screws [A] and [B] because adjustment
of the right steering plate can cause these screws to slip out of position between the ITB unit
and the ITB/PTR motor.

 Recommended torque for screw [A]: 0.9±0.1Nm

 Recommended torque for screws[B: 0.7±0.1Nm
 Screws [B] are made of resin-based material, so do not apply to much force when loosening
and tightening them.
12.Do these procedures, and check the re-installation. This completes the procedure.
 Close the controller box.
 Re-install the drum cleaning unit.
 Raise the ITB lever so that the ITB is in contact with the drum.
 Re-install the PTR unit.
 Raise the levers on the front of the ITB cleaning unit so that the blades are up in the operating
position.

Steering Plate Adjustments

Do this procedures if the results of the 1st, 2nd, and 3rd executions of SP2-920-002 were SP Value<-20
or +20<SP Value. There are two plates, a left steering plate and a right steering plate. The right steering
plate should be adjusted first, and then the left steering plate.

 The range of adjustment for the right steering plate [A] is ±1 on its notched scale.
 The range of adjustment for the left steering plate [B] is ±6 on its notched scale.
 Adjustment of the SP code may have no effect if the right plate has been previously adjusted.
For example, if the right steering plate has already been adjusted to +1 on its scale, this
corresponds to a +30 setting of the SP code and further adjustment will have no effect.
 However, if the right steering plate has been adjusted to "-1" or "+1" before leaving the factory,

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5.Other Information

the right steering plate should not be adjusted. Leave the right steering plate at its factory
setting, and adjust the left steering plate.
Right Steering Plate Adjustment
1. Execute application of lubricant with SP2-310-001, and then do SP2-920-002 (Steering Control
Roller Stable Position of Steering Roller), and check its setting. Based on this setting, adjust the
position of the right steering plate by referring to the table below.
SP2-920- From the Current Right Steering Plate Scale Comments
002 Setting
+21 to +150 +1 Move to upper part of
scale
-20 to +20 No adjustment required Within correct range
-20 to -150 -1 Move to lower part of
scale

2. Loosen (do not remove) the four screws at [A] and [B].

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 5.Other Information

3. Move the adjustment plate [A] to the scale [B], and then tighten both screws [C].
Example 1
If the right steering plate was set to "-1" and the SP setting was "+30", move the plate up one notch
(+1) to "0" on the scale.
Example 2
If the right steering plate was set to "+1" and the SP setting was "+30", the position of the plate
cannot be adjusted. You will have to adjust the left steering plate up one notch (+1). If the left
steering plate is at the "0" notch, move the plate up one notch (+1), or of the plate is at +1, move
the plate up two notches (+2).

4. Tighten both screws [A]. Make sure that the plate is at the correction position on the scale. This
completes manual adjustment of the plate.
5. Return to Step 5 in the previous section and restore these SP codes to their default settings.
 SP 2-920-002 (Steering Control Roller Stable Position of Steering Roller)
 SP 2-920-004 (Steering Control Roller Last Time Ai Value)
Right Steering Plate Scale Adjustment Example

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5.Other Information

The setting for SP2-920-002 (Steering Control Roller Stable Position of Steering Roller) was "+30", so
the right steering plate was adjusted to "+1".
Left Steering Plate Adjustment
1. After executing SP2-310-001 (Force Apply Lubricant Belt Cleaning), do SP2-920-002 (Steering
Control Roller Stable Position of Steering Roller) and check its setting. Based on this setting, adjust
the position of the left steering plate by referring to the table below.
SP2-920- From the Current Left Steering Plate Scale Comments
002 Setting
+150 to +5 Move to upper part of scale.
+121 If you cannot adjust to +5, move
+120 to +96 +4 to +6.
+95 to +71 +3
+70 to +46 +2
+45 to +21 +1
-20 to 0 to
+20
-21 to -45 -1 Move to lower part of scale.
-46 to -70 -2 If you cannot adjust to -5, move
-71 to -95 -3 to -6.
-96 to -120 -4
-121 to -150 -5

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 5.Other Information

2. Loosen (do not remove) both screws [B].

3. Move lever [A] to the desired notch, and then tighten both screws [B].
4. Return to Step 5 (under the main Solution procedure above), and then execute the forced
lubricant belt cleaning (SP2-310-001) and the steering control position setting (SP2-920-002).
Left Steering Plate Scale Adjustment Example

The setting for SP2-920-002 (Steering Control Roller Stable Position of Steering Roller) was "+80", so
the right steering plate was adjusted to "+3".

Countermeasures for Other SC Codes

These are countermeasures for solving other mechanical problems with the recurrence of SC741 series
codes that may occur during these troubleshooting procedures.
SC471- Belt Position Ready Timeout
01
The machine issues this error during normal operation when ITB steering control fails to
move the belt within the 400 sec. prescribed by SP2-920-013 (SP 2-920-013: Steering

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5.Other Information

Control Roller Timeout of Belt Ready). If the machine issues this SC during the
troubleshooting procedures described above, this means the steering control failed to
position the belt within 105 sec. after the SP code was changed from "400" to "105".
The ITB was not re-installed correctly.
Remove the ITB, re-install it correctly, and then do the lubricant application SP 2-310-00
(Force Apply Lubricant Belt Cleaning)

SC471- Belt Centering Roller HP Error

02
There is a problem in the steering control mechanism.
 The wire that controls steering is kinked, has slipped off the pulley, or is not set
correctly.
 The belt centering HP sensor harness is loose, broken, defective, or the sensor is
defective.
 The belt centering motor harness is loose, broken, defective, or the motor is
defective.
 Cycle the machine off/on.
 If the problem persists, remove the ITB unit, remove the belt, and then check the
steering control mechanism wire, pulley, sensor and motor harness connections.

SC471- ITB Position Error 1

03
The belt centering sensor detected that the belt has slipped out of position ±2mm.
Note: This SC is logged, not displayed.
The belt has slipped out of position after shipping from the factory, or the main machine
has not been leveled correctly.
No procedure is required. The purpose of this SC code is used for analysis of SC471-04
and SC471-05 described below. It indicates whether the belt is frequently slipping out of
position during daily use or if there has been a sudden development of the belt slipping out
of position easily.

SC471- ITB Position Error 2

04
The front edge of the belt is slipping out of position.
SC471- ITB Position Error 3
05
The rear edge of the belt is slipping out of position.
 SC471-04 can occur if the belt positioning lever is not completely up and locked in

860
 5.Other Information

place.

 These errors may indicate that the belt has slipped out of position after shipping from
the factory, or the main machine has not been leveled correctly.
 The belt centering sensor harness may be loose, broken, defective, or the sensor
may be defective.
 Remove the ITB unit, remove the belt, and then check the belt centering sensor.
 Carefully, re-install the ITB
 Be sure to do SP2-310-001 (Force Apply Lubricant Belt Cleaning) after re-installing
the ITB.

SC471- Belt Centering Sensor Error

06
There is a problem with the belt centering sensor readings.
 The belt centering sensor harness is loose, broken, defective, the sensor could be
defective, or something (a scrap of paper) could be interfering with operation of the
sensor.
 The ITB is slipping too far to the front or too far to the rear.
 The lever of the belt centering sensor is riding up out of position.
 Replace belt centering sensor
 Check the belt centering unit sensor and make sure that it is installed correctly. Make
sure that the leading edge of the lever is not riding up onto the surface of the ITB as
shown in the illustration below.
 After re-installing the ITB, be sure to do SP2-310-001 (Force Apply Lubricant Belt
Cleaning) after re-installing the ITB.

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5.Other Information

SC325, SC395 Grounding Faults

This section describes how to deal with two service codes:

 SC325: Development motor error
 SC395: Drum motor error
Cause
One or more deformed or dirty ground plates in the drum cleaning unit are causing grounding faults and
generating electrical noise that is interfering with the motor control signals that control operation of the
drive motor.

 SC325 occurs most frequently when electrical noise interferes with the drive motor control
signals.
Solution
1. Inspect the four ground plates on the drum cleaning unit.
2. Clean the plates if they are covered with toner or grease, and then replace any plate if it is
deformed.

Ground Plates that Require Checks

No. Description
1 Ground Plate
2 Ground Plate Covers
3 PCU Slide Rail Stopper
4 Ground Plate Stays
*1: These are new service parts.
No. 1 Ground Plate
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 5.Other Information

1. Remove the grounding plates from the unit and check the angles.

No. 2 Ground Plate Covers

1. Confirm correct connection of the grounding plates [A] with the frame [B] of the cleaning blade

863
5.Other Information

assembly at two points, front and rear.

No. 3 PCU Slide Rail Stopper

1. Confirm correct connection of the ground plate [A] with the stay [B].

No. 4 Ground Plate Stays

1. Confirm correct connection of the ground plate [A] with the frame [B].

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 5.Other Information

How to Check Ground Resistance with a Multi-meter

1. Measure the ground resistance between two points with a multi-meter.

2. Confirm that the reading is less than 100 ohms.
The illustrations below labeled A to F show you how to position the test leads for the readings.
A to E Measure with the drum cleaning unit removed from the PCDU.
F Measure with the drum cleaning unit mounted on the slide rails.

No. Name
[A] Blade Assembly
[B] Rear Cleaning Blade Shaft Holder

No. Name
[A] Cleaning Frame
[B] Rear Cleaning Blade Shaft Holder

865
5.Other Information

No. Name
[A] Lubrication Bar Cover
[B] Rear Cleaning Blade Shaft Holder

No Name
[A] Cleaning Blade Assembly
[B] Rear Cleaning Blade Shaft Holder

No. Name
[A] Lubrication Brush Roller
[B] Rear Cleaning Blade Shaft Holder

No. Name
[A] Lubrication Bar Cover

866
 5.Other Information

No. Name
[B] PCU Right Slide Rail Holder

PCDU Preventive Maintenance: Important Notes

Work carefully to avoid bending the ground plates when performing the following three tasks:
1. Removing the PCDU from the mainframe at the PCU slide rail stopper [A].

2. Removing the drum cleaning unit from the PCDU at the ground stay [A]

3. Replace the PM parts of the drum cleaning unit at the ground plate cover [A]

867
5.Other Information

SC401 Development Gamma Low Error

This section describes how to manage SC401, toner scatter, and dirty background. Conditions that
increase the risk of these problems include:
 Allowing the machine to remain idle for long periods where the humidity is high.
 Where average coverage is consistently 4% or lower.
 20 P/J or lower average P/J
Causes
1. Process control fails. The development gamma detected in process control was lower than 3.0
because the ID sensor pattern created on the drum was blurred. (Blurred Images (Convex Lens
Shaped))
2. Due to the degradation of toner over time, and the adhesion of toner on the doctor blade, the
amount of developer supplied to the development roller decreased and development gamma
becomes fell lower than 3.0.

 In addition to SC401, toner scatter and dirty background could also occur because the system
supplies too much toner to compensate for reduced development gamma.

Solution
Do these procedures if the machine is issuing SC401, or if you observe toner scatter or dirty
backgrounds in prints.
1. Open SP2109-003, select Patter #12 (2-dot Independent Pattern), and then print three copies of
the pattern on A3/DLT.
2. Does the pattern appear blurred?
Yes Do the following SP settings:
 SP2810-001: 1 (default). This setting will automatically execute "Clear Blurred Image"
at all times.
 SP2810-005: 360 (default). Set to "120". This setting will automatically execute "Clear
Blurred Image" if the machine remains idle for 2hrs.
 SP2810-006: 13 (default). Set to "7". This setting will automatically execute "Clear
blurred image" even when the machine is operated in a medium temperature, medium
RH environment.
Do SP2810-004 (Clear blurred image).
Go to Step 3.

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 5.Other Information

No Go to Step 4
3. Has the blurred image problem been resolved?
Yes Go to Step 4
No Repeat SP2810-004 (Clear Blurred Image)
If the blurred images cannot be corrected after executing this SP code three times, replace
the drum, and then go to Step 4.
4. Clean the doctor blade, development roller, potential sensor and ID sensor. Refer to the Field
Service Manual for the cleaning procedures.
When cleaning the doctor blade:
 Doctor blade cleaning is different for this machine. Refer to the doctor blade cleaning
instructions in the Field Service Manual.
 Be sure to use the special tool (shown below) to rotate the development roller during servicing.

 Before cleaning the doctor gap, confirm that there is no old developer on the development
roller as shown below.

 After cleaning the doctor gap with the cleaning tool use a vacuum cleaner to completely
remove any toner particles.
5. Calculate the average coverage and average P/J.
 Average coverage = SP8921-001 / SP8581-001
 Average P/J = SP8581-001 / Sum of SP8071-001to014
Either or both of the following conditions met?
Average coverage ≤ 4 (%)
Average P/J ≤ 20
Yes  Change the setting of SP3-820-001 (Tnr Refresh Mode: Img Area Thresh: K) setting
from "2" (default) to "3".
No Do SP3-011-002 (Density Adjustment) for process control.
869
5.Other Information

6. Make 20 copies of the same test pattern. Has the problem been resolved?
Yes Finished.
No Replace the developer. If replacing the developer does not resolve the problem, replace
the development unit.

Tray 1 Does Not Close Completely.

Cause
The tray lock lever needs adjustment because it does not reach the registration adjustment plate.
Solution
Follow this procedure to shift the registration adjustment plate to the front so the tray lock lever can
reach the registration adjustment plate.
1. Pull out Tray 1 completely so that the right and left tandem trays separate.

2. Remove the right tandem tray. ( x2)

3. On the registration adjustment plate, loosen screw [A], remove screw [B], and then and fasten it at

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 5.Other Information

[C]. Do not tighten the screw at [C] ( x1).

4. While looking at the scale, pull the registration adjustment plate approximately 3 mm to the front.

5. Remove the screw that you moved in Step 3, and then fasten at its original position ( x1).

6. Re-attach the right tandem tray ( x2).

7. To compensate for the 3 mm shift to the front:
 Disable the registration adjustment in main scan direction in either Adjustment Settings for
Operators 1-105-01 to 08, or do SP1-917-001 to 008 [Side-to-Side Reg Disable] and change
"0" to "1".
 Adjust the registration in SP1-002-001 (Main Scan Regist (Shift: Off): Tray 1).

False Drum Lubricant Near-end Alert

A jammed feeler can cause the machine to issue a false drum lubricant near-end alert.
Cause
The feeler that detects lubricant near-end is stuck and caused the system to constantly issue a false
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5.Other Information

drum lubricant near-end alert. This can be caused by removing the drum lubricant components in the
incorrect order. Removing the brush roller before the lubricant bar can cause the lubricant bar to pop up
and lock the feeler.
Solution
1. Confirm that the setting of SP3-810-021 is not “0: Normal” (because the system is notifying a near-
end status).
2. Remove the lubricant blade with the bracket attached and the two lubricant near-end sensors.
3. Place the bracket bottom-side-up on a table and check if the feeler is visible [A]. The feeler is not
visible [B] if it is stuck out of position.

If the feeler is stuck, correct its position.

 The feeler is up at [A]. This is the wrong position because the contact causes the near-end
alert.
 The feeler is down at [B]. This is the correct position because there is no contact.

4. Reassemble the unit and confirm that the setting of SP3-810-021 is “0”. If the value is “1” or “2”,
repeat step 2.
Clear PM Counters
1. Turn the machine off.
2. Open the front doors.
3. Turn the machine on with the front doors open.
4. Enter the SP mode, open SP4622-008, and then reset the counter for the lubricant bar.
5. Close the front doors. This resets the counter.
6. Open SP3810-021 and confirm that the value is ”0”.
7. Exit the SP mode.

 Always remove the drum lubricant components in the correct order, as described in the Field
Service Manual: 1) Lubricant blade, 2) Lubricant bar, 3) Brush roller.

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 5.Other Information

Paper Transport Roller/Rib Maps

How to Use These Maps

After prolonged use, the transport rollers and ribs of the guide plates that guide paper in the paper
transport path become contaminated with paper dust and loose toner which can cause streaks or roller
“footprints” to appear on paper, or on edges of stacked paper.
Some simple cleaning procedures can eliminate these problems.
This section provides paper transport maps that will help you easily identify the transport rollers and
transport guide plate ribs that may require cleaning to eliminate these problems.
 Paper transport maps are provided for the main machine, LCT A3, and the finisher.
 The transport rollers and ribs described in this section are the ones in the paper transport path that
can be accessed easily for paper jam removal.
When streaks or roller footprints appear:
1. Take one sheet that is marked by streaks, and then fold it carefully exactly in half with the crease in
the center and parallel to the direction of paper feed.
2. Lay the sheet on a flat surface, and then used a mm scale to measure from the fold line to the
marks on the surface or edges of the paper.
3. Compare the measurements with the maps to identify the transport rollers/ribs that are causing the
problem, and then clean them. For more details about how to clean the rollers and transport path,
see the Field Service Manual > PM Parts List.

 All of the measurements given in the line drawings are given in millimeters.
 The measurements are the “target” measurements of the design drawings. There may be very
slight differences between these design measurements and actual measurements due to
minute variations in machine manufacture, component manufacture, and component wear.
Therefore, the actual measurements taken from the folding paper may not exactly match the
location of transport roller or rib.

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5.Other Information

Paper Transport Units

Overall Layout

Note the positions of the red arrows and letters in the diagram above. They are used in the map titles to
indicate the direction of view so you can orient the map to the machine and identify the transport rollers
and ribs:
 A: Right View
 B: Top View
 C: Left View

Paper Feed 1-1: View A (Right Side)

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 5.Other Information

Paper Feed 1-2: View B (Top)

 The layout diagram below applies to Tray 1, Tray 2, and Tray 3 because their mechanisms are
the same.

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5.Other Information

Paper Feed 2: View A (Right Side)

Paper Feed 3: View C (Left Side)

Registration Unit

General Layout

 The red letters and arrows in the diagram below indicate the angle of view so you can orient
the map to the machine and identify the transport rollers and ribs

876
 5.Other Information

Registration Unit Rollers: View B (Top)

877
5.Other Information

Registration Unit Guide Plate: View B (Top)

878
 5.Other Information

PTR Unit

General Layout

No. Name
A Belt Cleaning Unit (Bottom)
B PTR Unit
C PTB Unit

879
5.Other Information

ITB Cleaning Unit (Bottom)

880
 5.Other Information

PTR Unit

881
5.Other Information

PTB Unit

882
 5.Other Information

Fusing Unit

General Layout

No. Name
A Fusing Exit Guide Plate (Upper)
B Fusing Exit Guide Plate (Lower)
C Exit Entrance Guide Plate (Upper)

883
5.Other Information

Fusing Exit Guide Plate (Lower)

884
 5.Other Information

Fusing Exit Guide Plate (Upper)

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5.Other Information

Exit Entrance Guide Plate (Upper)

Invert/Exit Unit

General Layout

 The red letters and arrows in the diagram below indicate the angle of view so you can orient
the map to the machine and identify the transport rollers and ribs

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 5.Other Information

Straight-Through Exit 1: View A (Top)

887
5.Other Information

Straight-Through Exit 2: View A (Top)

888
 5.Other Information

Rollers: View A (Top)

Invert/Exit: View B (Left)

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5.Other Information

Duplex 1: View A (Top)

Duplex 2: View A (Top)

890
 5.Other Information

Decurl Unit

View: Right

Multi Bypass Tray

Transport Path: General Layout

No. Name
A Paper Feed unit
B Transport Unit

Paper Feed Unit: Roller Position

The arrow indicates the transport direction.

891
5.Other Information

Transport Unit: Rib and Hole Positions

Upper Guide Plate

The arrow indicates the transport direction.

Lower Guide Plate

The arrow indicates the transport direction.

892
5.Other Information

893
5.Other Information

LCT A4

No. Name
A Top Tray Paper Feed Unit
B Middle Tray Paper Feed Unit
C Bottom Tray Paper Feed Unit
D Vertical Transport Unit

Roller Position (Paper Feed Unit)

The arrow indicates the transport direction.

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 5.Other Information

Roller Position (Vertical Transport Unit)

The arrow indicates the transport direction.

895
5.Other Information

Rib Position (Vertical Transport Unit)

896
5.Other Information

897
5.Other Information

LCT A3

Transport Path: General Layout

No. Name
A Top Tray Paper Feed Unit
B Middle Tray Paper Feed Unit
C Bottom Tray Paper Feed Unit
D Vertical Transport Unit

Paper Feed Unit Roller: Right View

 The layout diagram shown below applies to LCT Tray 4, Tray 5, Tray 6 because their
mechanisms are the same.

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 5.Other Information

No. Name
A Pick-up Roller
B Paper Feed Roller
C Separation Roller
D Grip Roller

Paper Feed Unit: Roller Position

The arrow indicates the transport direction.

899
5.Other Information

Paper Transport: Movable Guide Ribs and Rollers: Left View

900
 5.Other Information

Paper Transport: Tray 5 Transport Fixed Guide Ribs: Left View

901
5.Other Information

Paper Transport: Fixed Guide Plate Ribs: Right View

Vertical Transport Unit: Rib and Roller Positions

The arrow indicates the transport direction.

902
5.Other Information

903
5.Other Information

904
 5.Other Information

Vacuum Feed LCIT

Transport Path: General Layout

T1/T2

905
5.Other Information

No. Name
A Paper Feed Tray
B Vertical Transport: Left
C Vertical Transport: Right
Paper Feed Tray

Vertical Transport: Left

906
 5.Other Information

Vertical Transport: Right

907
5.Other Information

Vacuum Feed LCIT (Bridge Unit)

No. Name
A Upper Side
B Bottom
Upper Side

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 5.Other Information

Bottom

Finisher SR5110/ Booklet Finisher SR5120

Shift Transport Path Layout (Upper Tray)

No. Name
A Upper Tray Exit
B Upper Tray Transport
C Upper Tray Transport to Horizontal Transport
D Registration to Entrance

Upper Tray: Upper Tray Exit

Roller Position

909
5.Other Information

Driven Roller Drive Roller

Rib Position
Driven Rib Drive Rib

Upper Tray: Upper Tray Transport

Roller Position

910
 5.Other Information

Driven Roller Drive Roller

Rib Position
Driven Rib Drive Rib

Upper Tray: Upper Tray Transport to Horizontal Transport

Roller Position

911
5.Other Information

Driven Roller Drive Roller

Rib Position
Driven Rib Drive Rib

Upper Tray: Registration to Entrance

Roller Position

912
 5.Other Information

Driven Roller Drive Roller

Rib Position
Driven Rib Drive Rib

Shift Transport Path Layout (Lower Tray)

No. Name
A Shift Tray Exit to Shift Transport
B Shift Transport to Horizontal Transport
C Registration to Entrance
913
5.Other Information

Lower Tray: Shift Tray Exit to Shift Transport

Roller Position
Driven Roller Drive Roller

Rib Position
Driven Rib Drive Rib

Lower Tray: Shift Transport to Horizontal Transport

Roller Position

914
 5.Other Information

Driven Roller Drive Roller

Rib Position
Driven Rib Drive Rib

Lower Tray: Registration to Entrance

Roller Position
Driven Roller Drive Roller

Rib Position

915
5.Other Information

Driven Rib Drive Rib

Shift Transport Path Layout (Turn Transport to Stapler)

No. Name
A Turn Transport to Horizontal Transport
B Turn Exit to Pre-stack Roller
C Shift Transport to Horizontal Transport
D Pre-stack
E Registration to Entrance

Turn Transport to Stapler: Turn Exit to Pre-stack Roller

Roller Position

916
 5.Other Information

Driven Roller

Drive Roller

Rib Position

917
5.Other Information

Driven Rib

Drive Rib

Turn Transport to Stapler: Pre-stack Junction Gate to Added Roller

Roller Position

918
 5.Other Information

Driven Roller Drive Roller

Rib Position
Driven Rib Drive Rib

919
5.Other Information

Pre-Stack Separation Gate

Turn Transport to Stapler: Turn Transport to Horizontal Transport

Roller Position
Driven Roller Drive Roller

Rib Position

920
 5.Other Information

Driven Rib Drive Rib

Shift Transport Path Layout (End Stitching)

No. Name
A Stack Junction Gate to Booklet Front Stapling
B Stack Junction Gate to Stapler Entrance
C Pre-stack to Stapler Entrance

921
5.Other Information

End Stitching: Turn Transport to Horizontal Transport

Roller Position
Driven Roller Drive Roller

Rib Position
Driven Rib Drive Rib

End Stitching: Stapler Entrance to Stack Junction Gate

Roller Position

922
 5.Other Information

Driven Roller Drive Roller

Rib Position
Driven Rib Drive Rib

923
5.Other Information

Junction Gate Rib (Stack Junction Gate)

End Stitching: Pre-Stack to Stapler Entrance

Roller Position
Driven Roller Drive Roller

Rib Position

924
 5.Other Information

Driven Rib Drive Rib

Shift Transport Path Layout (Booklet)

No. Name
A Booklet Entrance

Booklet: Booklet Entrance

Roller Position

925
5.Other Information

Driven Roller Drive Roller

Rib Position
Driven Rib Drive Rib

926
 5.Other Information

Finisher SR5090/ Booklet Finisher SR5100

Transport Path Layout (Roller Position)

No. Name
A Entrance Roller
B Horizontal Transport Roller
C Proof Transport Roller
D Proof Tray Exit Roller
E Transport Roller
F Upper Tray Roller
G Pre-stack Transport Roller
H Booklet Shift Roller
I Fold Roller
J Fold Exit Roller
[A] Entrance Roller

927
5.Other Information

[B] Horizontal Transport Roller/[C] Proof Transport Roller

[D] Proof Tray Exit Roller

[E] Transport Roller

[F] Upper Tray Roller

[G] Pre-stack Transport Roller

928
 5.Other Information

[H] Booklet Shift Roller

[I] Fold Roller

[J] Fold Exit Roller

929
5.Other Information

Transport Path Layout (Rib Position)

No. Name
A Proof Tray Guide Plate
B Paper Exit Guide Plate
C Booklet Upper Guide Plate
D Booklet Lower Guide Plate
Proof Tray Guide Plate

Paper Exit Guide Plate

930
 5.Other Information

Booklet Upper Guide Plate

Booklet Lower Guide Plate

931
5.Other Information

932
 5.Other Information

Multi-Folding Unit

Transport Guide Plate Rib Position

All rollers [A] are of the same roller span and roller width. (Red circles on the figure above represent the
roller [A].)

933
5.Other Information

No. Name Rib Position Shape

(mm)
1 GUIDE PLATE:ENTRANCE:OPEN AND CLOSE 21
39
82.5
118

2 GUIDE PLATE:ENTRANCE:LOWER 0
82
116

3 GUIDE PLATE:HORIZONTAL:OPEN AND 0

CLOSE:MIDDLE 82
116

4 GUIDE PLATE:HORIZONTAL:OPEN AND 21

CLOSE:REAR 39
82
114

5 GUIDE PLATE:EXIT:MIDDLE:UPPER 0
44
83

6 GUIDE PLATE:EXIT:HORIZONTAL 0
82
115

934
 5.Other Information

No. Name Rib Position Shape

(mm)
7 GUIDE PLATE:PROOF TRAY:OPEN AND 0
CLOSE:LEFT 88
116

8 GUIDE PLATE:PROOF TRAY:MIDDLE:RIGHT 0

82
116

9 GUIDE PLATE:ENTRANCE:LOWER:AUXILIARY 21
39
82.5
118

10 GUIDE PLATE:TURN:ENTRANCE:LOWER 0
76.8
118.5

11 GUIDE PLATE:RIGHT UPPER:INNER BACK 49.25

GUIDE PLATE:RIGHT UPPER:FRONT 76.75
98.25
118.75
134.25
158.75
12 GUIDE ROD:CORNER 0
76.8
118.5

935
5.Other Information

No. Name Rib Position Shape

(mm)
13 GUIDE PLATE:NO.1 23
59
98

14 GUIDE PLATE:NO.2:ENTRANCE 0
23
47
68
111
145
15 GUIDE PLATE:NO.2:OPEN AND CLOSE 23
59
97

16 GUIDE PLATE:NO.3:OPEN AND CLOSE 53.5

101.5

17 GUIDE PLATE:LEFT LOWER:EXIT 82

116

18 GUIDE PLATE:LEFT UPPER:LENGTHWISE:OPEN 82

AND CLOSE 116

Rib position shows the distance from the center of the transport guide plate.
Ribs are located from the transport center toward the left and right side.

936
 5.Other Information

Drive/Driven Roller Position

No. Drive/Driven Name Span Roller Shape

(mm) Width
(mm)
A Drive TRANSPORT 60 12
ROLLER:HORIZONTAL:DIA20
TRANSPORT ROLLER:PICK-UP
PAPER JAM:DIA20
TRANSPORT
ROLLER:HORIZONTAL:DIA25
TRANSPORT ROLLER:PROOF
TRAY:BOTH ENDS:DIA20
TRANSPORT
ROLLER:380MM:DUPLEX
STACK:LOWER
TRANSPORT ROLLER:VERTICAL
TRANSPORT
TRANSPORT ROLLER:PAPER
CRIMP:NO.1:LOWER
TRANSPORT
ROLLER:MIDDLE:DIA23
TRANSPORT ROLLER:PRESSURE
SUB-UNIT
Driven DRIVEN ROLLER 60 7
ROLLER:DRIVEN:DIA20

B Drive TRANSPORT ROLLER:MOVE 60 12

Driven ROLLER:DRIVEN 60 7

C Drive TRANSPORT 116 12

ROLLER:REGISTRATION

937
5.Other Information

No. Drive/Driven Name Span Roller Shape

(mm) Width
(mm)
Driven DRIVEN ROLLER:REGISTRATION 116.3 14.3

D Driven DRIVEN ROLLER:PAPER CRIMP - 64

No. Drive/Driven Name

E Drive/Driven [A] ROLLER:NO.1:ASS'Y
[B] ROLLER:NO.2:ASS'Y
[C] ROLLER:NO.3:ASS'Y

No. Drive/Driven Name Span (mm) Roller Width (mm) Shape

F Drive/Driven [A] ROLLER:NO.4:ASS'Y - 346
[B] ROLLER:NO.5:ASS'Y

No. Drive/Driven Name

G Drive PRESSURE ROLLER:DRIVE:LOWER
PRESSURE ROLLER:DRIVE:LONG
PRESSURE ROLLER:DRIVE

938
 5.Other Information

No. Drive/Driven Name

No. Drive/Driven Name

G Driven PRESSURE ROLLER:DRIVEN:NO.2
PRESSURE ROLLER:DRIVEN:NO.1
PRESSURE ROLLER:DRIVEN:NO.4

939
5.Other Information

Transport Guide Plate Rib Position (Direct Transport)

All rollers [A] are of the same roller span and roller width. (Red circles on the figure above represent the
roller [A].)

940
 5.Other Information

No. Name Rib Position Shape

(mm)
1 GUIDE PLATE:ENTRANCE:OPEN AND CLOSE 21
39
82.5
118

2 GUIDE PLATE:ENTRANCE:LOWER 0
82
116

3 GUIDE PLATE:HORIZONTAL:OPEN AND 0

CLOSE:MIDDLE 82
116

4 GUIDE PLATE:HORIZONTAL:OPEN AND 21

CLOSE:REAR 39
82
114

5 GUIDE PLATE:EXIT:MIDDLE:UPPER 0
44
83

6 GUIDE PLATE:EXIT:HORIZONTAL 0
82
115

941
5.Other Information

No. Name Rib Position Shape

(mm)
7 GUIDE PLATE:ENTRANCE:LOWER:AUXILIARY 21
39
82.5
118

Drive/Driven Roller Position (Direct Transport)

No. Drive/Driven Name Span Roller Shape

(mm) Width
(mm)
A Drive TRANSPORT 60 12
ROLLER:HORIZONTAL:DIA20
TRANSPORT ROLLER:PICK-UP
PAPER JAM:DIA20
TRANSPORT
ROLLER:HORIZONTAL:DIA25
TRANSPORT ROLLER:PROOF
TRAY:BOTH ENDS:DIA20
TRANSPORT
ROLLER:380MM:DUPLEX
STACK:LOWER
TRANSPORT ROLLER:VERTICAL
TRANSPORT
TRANSPORT ROLLER:PAPER
CRIMP:NO.1:LOWER
TRANSPORT ROLLER:MIDDLE:DIA23
TRANSPORT ROLLER:PRESSURE
SUB-UNIT
Driven DRIVEN ROLLER 60 7
ROLLER:DRIVEN:DIA20

942
 5.Other Information

High Capacity Stacker

Transport Path: General Layout

Straight Through Transport Path: Transport Path Upper Side: Driven Roller Position

Straight Through Transport Path: Transport Path Upper Side: Roller Position (For Transport Junction
Gate)

[A]: Paper Sensor Position

943
5.Other Information

Straight Through Transport Path: Transport Path Lower Side: Drive Roller Position

Straight Through Transport Path: Transport Path Lower Side: Roller Position (For Transport Junction
Gate)

[A]: Paper Sensor Position

944
 5.Other Information

Shift Transport Path: Transport Path Upper Side: Driven Roller Position

* After Junction Gate

Shift Transport Path: Transport Path Lower Side: Drive Roller Position/ Roller Position for Transport

945
5.Other Information

Junction Gate

Proof Transport Path: Transport Path Upper Side: Driven Roller Position

946
 5.Other Information

Proof Transport Path: Transport Path Lower Side: Drive Roller Position/Guide Roller Position

Paddle Position

947
5.Other Information

Cover Interposer Tray

Transport Path: Roller Position

No. Name
A Pick up Roller
B Paper Feed Unit: 3 rollers
C Paper Feed Unit: 3 rollers
D Transport: 2 rollers
E Transport Guide Plate
F Transport Guide Plate (Special Form)

948
 5.Other Information

Horizontal Transport Path

Shift Sort Tray SH5000

Roller Position

The arrow indicates the transport direction.

Driven Roller Side

949
5.Other Information

Drive Roller

950
 5.Other Information

Rib Position

The arrow indicates the transport direction.

Junction Gate: Open/Close

Junction Gate: Horizontal

951
5.Other Information

952
 5.Other Information

Ring Binder

Transport Path

Horizontal Transport Path: Roller Position

Roller 1 to Roller 6 are common rollers.

The roller pitch between each roller is described in the figure of the transport path.
No. Roller Position Drive/Driven Roller Width (mm) Roller Pitch (mm)
1 Upper Transport Driven 16 44
Lower Transport Drive 12 48
2 Upper Transport Driven 16 44
Lower Transport Drive 12 48
3 Upper Transport Driven 16 44
Lower Transport Drive 12 48
4 Upper Transport Driven 16 44
Lower Transport Drive 12 48
5 Upper Transport Driven 16 44
Lower Transport Drive 12 48
6 Upper Transport Driven 16 44
Lower Transport Drive 12 48

953
5.Other Information

Horizontal Transport Path: Bead Position

954
5.Other Information

955