Sofia Barquero

Mon Tue Wed

11:00 AM 11:00 AM 11:00 AM

Tuesday, August 29, 2023

Address: Los Yoses, 500 Sur de Spoon
Birthdate: 8/16/1973
Telephone:
E-mail:
8394-5634
eduardo.vega@motifinc.com
WUPH
Phnname: Ed
Employee #: 600018949
Team: B52's
Team Lead: Fhernando Ramirez
Supervisor: Viviana Luthmer

AHT 1 2 3

Webmail
Cares
Avaya
SABRE
Sine
QA Disputes Sidejacks 1 on 1 Kana ID
Tue 5:00 PM Thu 5:00 pm Tue 5:00 PM Thu 5:00 pm Confluence

60
10
30
 Thu Sat Sun
11:00 AM Off Off
Attendance GDS formats OT Tracker Log

uesday, August 29, 2023

CSAT Overall Performance

Series1 Series2 Series3

1; Series3; 0.3

1; Series2; 0.1

1; Series1; 0.6

1 2 3 1

eduardo.vega@motifinc.com
evegats-sj Team B52's
SJ TS Evega "Carpe Diem"
63140

B52'
MQ Team Lead:
SJ TS Evega Fhernando Ramirez
motif6000464

s
60%
10% #N/A
30%
 Sofia Barquero
September-10

Lateness Sunday
1-Sep 13 minutes Monday
9-Sep 7 minutes Tuesday
10-Sep 22 minutes Wednesday 1 X
23-Sep 15 minutes Thursday 2 X
Friday 3 X
Total: 57 minutes Saturday 4 X

Absentism Overtime Tracker:

24-Sep NCNS 7-Sep 4
27-Sep Sick Total time: 10-Sep 2
28-Sep Sick 12-Sep 1
36 11-Sep 8
13-Sep 2
Hours
Vacations
14-Sep 3
18-Sep 8
22-Sep 8

Request
Available days: 9
 AHT CSAT WUP GDS formats Log
H

5 12 19 26
6 X 13 X 20 X 27 S
7 X 14 X 21 X 28 S
8 X 15 X 22 X 29 X
9 X 16 X 23 X 30 X
10 X 17 X 24 N 31
11 18 25

Hours Available for

Hours
OT e OT?
Hours
il a b l Please
Hours
Ava Send an e-mail
Hours
! .
Hours
3 1 &
Sep 1
Hours To
Hours Walter

Oct Chamberlain
Log
PHN QA SCHQA EXCQA KANA

IMPROVEMENT OF THE DAY

CATEGORY %

Issue Correct way of doing

Previous day evaluations

Agent's comments
 Sofia Barquero
Phone 70
80 Weekly
Weekly Stats
Stats
100
Quiz; Row 10; Phone; Row 10;
Schd Chg 100 100%; 29% 70%; 20%
80
95
Exch; Row 1
Exchg 100 Sched; Row 10; 89%; 26%
100 90%; 26%

QA Metrics Per Week Monthly Performance

120 Phone; 24- Sched; 24-
Exch; 24- Aug; 96 1-Aug
100 Aug; 92 Aug; 88
8-Aug 100%
80
60 Status: OT 16-Aug
24-Aug 50%
40 Total Score: 60%
20
0%
0 1-Sep 8-Sep 15-Sep 22-Sep
Phone Exch Sched
 1-Aug 8-Aug 16-Aug
Phone 86 90 100
Exch 80 92 95
Sched 80 78 95
 Attendance GDS formats OT Tracker Log

yy Stats
Stats
Phone; Row 10; Phone Exch Sched Quiz Average
70%; 20% 1-Sep 70% 89% 90% 100% 87%
7-Sep 80% 80% 60% 100% 80%
14-Sep 96% 50% 100% 100% 87%
Exch; Row 10; 21-Sep 90% 100% 80% 90% 90%
89%; 26% 28-Sep 86% 80% 100% 100% 92%

erformance Top 3 points of improvement

Phone QA: Exchange QA: Sched QA:
Phone
C6-C 60 points C6-C 60 points 1.1 20 points
Exch
Sched P1-A 5 Points P1-A 5 Points 1.5 15 Points
Quiz P3 8 points P3 8 points 2.1 4 points

22-Sep
Improvement Plan Coaching Form
24-Aug
92
88
96
g Form
 Average Talk Time Average Wrap Average Hold Average AUX0 Average AUX8 Average Handling
Time Time Time
Yor Metrics 4.09 0.84 1.43 0.28 0.70 7.34
Team Metrics 8.17 2.55 2.12 0.72 0.55 14.10

Average Handle Time Components

Average Wrap Average Hold Average Handling
Date Average Talk Time Average AUX0 Average AUX8
Time Time Time
8/1/2010 8.02 2.72 2.54 0.55 0.00 13.84
8/2/2010 12.42 2.69 2.97 0.14 0.29 18.51
8/3/2010 8.50 2.04 2.10 0.01 0.41 13.05
8/4/2010 10.12 1.56 3.18 0.64 0.36 15.86
8/5/2010 8.48 0.78 2.56 0.75 1.97 14.54
8/6/2010 0.00 0.00 0.00 0.00 0.00 0.00
8/7/2010 7.96 1.66 2.95 0.19 0.59 13.36
8/8/2010 12.95 3.69 6.42 2.52 0.64 26.22
8/9/2010 5.10 0.45 3.04 0.96 0.00 9.55
8/10/2010 9.40 2.00 2.24 0.00 0.00 13.65
8/11/2010 7.11 2.18 3.33 0.36 0.69 13.67
8/12/2010 0.00 0.00 0.00 0.00 0.00 0.00
8/13/2010 10.83 0.65 4.94 2.06 10.24 28.71
8/14/2010 8.38 2.59 1.53 0.35 3.07 15.93
8/15/2010 7.89 2.72 4.09 0.01 3.50 18.20
8/16/2010 9.48 0.41 2.58 0.00 0.00 12.47
8/17/2010 0.00 0.00 0.00 0.00 0.00 0.00
8/18/2010 0.00 0.00 0.00 0.00 0.00 0.00
8/19/2010 0.00 0.00 0.00 0.00 0.00 0.00
8/20/2010 0.00 0.00 0.00 0.00 0.00 0.00
8/21/2010 0.00 0.00 0.00 0.00 0.00 0.00
8/22/2010 0.00 0.00 0.00 0.00 0.00 0.00
8/23/2010 0.00 0.00 0.00 0.00 0.00 0.00
8/24/2010 0.00 0.00 0.00 0.00 0.00 0.00
8/25/2010 0.00 0.00 0.00 0.00 0.00 0.00
8/26/2010 0.00 0.00 0.00 0.00 0.00 0.00
8/27/2010 0.00 0.00 0.00 0.00 0.00 0.00
8/28/2010 0.00 0.00 0.00 0.00 0.00 0.00
8/29/2010 0.00 0.00 0.00 0.00 0.00 0.00
8/30/2010 0.00 0.00 0.00 0.00 0.00 0.00
8/31/2010 0.00 0.00 0.00 0.00 0.00 0.00
 Avrg AHT Components
Average AUX8; Row 14; 0.70; 10%
Average AUX0; Row
Target 14; 0.28; 4%
15
15
15
15 Average Hold Time; Row 14;
1.43; 20% Average Talk Time; Row 1
15 56%
Moving Average
Handle time
13.84 15
16.17 15
15.13 15
15.31 15
Average Wrap Time;
15.16 15 Row 14; 0.84; 11%
12.63 15
12.74 15
14.42 15
13.88 15
13.86 15 Daily AHT vrs. Moving AHT
13.84 15
12.69 Average Handling Time Moving Average Handle time Target
15
13.92 15
14.06 15
14.34 15 8/13/2010; Average
Handling Time; 28.71
14.22 15 8/8/2010; Average
Handling Time; 26.22
13.39 15
12.64 15
11.98 15 8/2/2010; Average 8/15/2010; Average
11.38 Handling
8/2/2010;Time; 18.51
Moving Average Handling Time; 18.20
15 8/4/2010;
8/4/2010;
8/3/2010; Average
Moving
8/5/2010;
Moving Average
Moving
Average Average 8/14/2010; Average
Handle
8/1/2010;
8/2/2010; time;
Handling
8/3/2010;
Target; 16.17
8/5/2010;
8/4/2010;
Target;
15 Time;
8/5/2010;
Target;
15
8/6/2010;
Target;
15 Average
15.86
8/7/2010;
Target;
15
8/8/2010;
Target;
15 Moving
8/9/2010;
Target;
15
8/10/2010;
Target;
8/9/2010; 15 Average
8/11/2010;
Target;
15
8/12/2010;
Target;
15
8/13/2010;
Target; 8/15/2010;
Handling
8/14/2010;
15Target;Time;
8/15/2010;
15Target;
8/16/2010;
8/14/2010;
8/13/2010;
MovingAverage
Average 15Target;Moving
15.93
8/16/2010;
8/17/2010;
15Target;
Moving
Moving Av- 15Av-
Moving
8/18/2010;
15Av-
Target; 15Av-
8/19/2010;
Target;
8/20/2010;
Target;
8/21/2010;
15Target;
8/22/2010;
15Target;
8/23/2010;
15Target;
8/24/2010
15Target;
8/25/
15Tar8
10.84 15 8/1/2010;
8/1/2010;8/3/2010;
Moving
Average
HandleAverage
Handle
time; time;
Handle
Average
Handling 15.13 15.31
time; 15.16
8/7/2010;
Time; 14.54 Average
Handle time; 14.42
Moving
8/11/2010;
8/10/2010; Av- Av-
Moving
Average 8/17/2010; Moving Av- Av-
Handling
Handle
Time;
time;
13.84
13.84 8/7/2010;
8/6/2010; MovingMoving
Handle
erageAverage
Average 8/12/2010;
time;
Handle
erage erage
13.88
time;
Handle
Handling
Handling erageerage
Moving
Handle
13.86
time;
Time;Time; Handle
Av-
erage
Handle
time;
13.84
13.6513.67 time;
13.92time;
8/16/2010; 14.34
8/18/2010;
Handle
14.06time;
Average Moving
14.22
8/19/2010; Moving Av- Av-
10.34 15 Handling Time; 13.05 Handling
HandleHandleTime;
time; 13.36
time;
12.63 12.69erageerage
12.74 erage Handle time; Handling Handle time;
Handle
Time;erage
12.47
13.39
8/20/2010;
time; Moving
12.64
8/21/2010;
Handle time; Moving
11.98
8/22/2010; Av-
Moving
8/9/2010; Average erage Handle
erageerage8/23/2010;
time;
Handle 11.38 Mo
8/24/2010
time; 10.84
8/25/
9.89 15 Handle time;
erageerage
Handle 81
Handling Time; 9.55 eragetie
Han
9.48 15

8/6/2010; Average 8/12/2010; Average 8/17/2010;

8/18/2010;
8/19/2010;
Average
8/20/2010;
Average
8/21/2010;
Average
8/22/2010;
Average
8/23/2010;
Average
8/24/2010
Average
8/25/
Av8
Handling Time; 0.00 Handling Time; 0.00 Handling
Handling
Handling
Time;Handling
Time;
0.00Handling
Time;
0.00Handling
Time;
0.00Handling
Time;
0.00Handling
Time;
0.00Hand
Time;
0.00H
T
 8/1/2010;
8/2/2010;
8/1/2010;
8/1/2010; Handling
8/3/2010;
Target;
8/4/2010;
Target;
Moving
Average15
Handle Time;
8/5/2010;
Target;
15
Average
Handle 15.86
8/6/2010;
Target;
15
8/7/2010;
time;
Handle
time; Target;
15.13 15
8/8/2010;
Target;
15.31
time; 15
8/9/2010;
Target;
15.16 15
8/10/2010;
Target;
15
8/11/2010;
Target;
15
8/12/2010;
Moving
8/10/2010; Target;
15
8/11/2010; Handling
8/13/2010;
Target;
8/13/2010;
Average
Moving
Moving
Average
Average 8/15/2010;
8/14/2010;
15Av-
Target; Time;
8/15/2010;
15Av-
Target;
8/14/2010; 15.93
8/16/2010;
8/16/2010;
15Target;
Moving Moving
8/17/2010;
15
MovingTarget;
Av- 15Av-
Moving
8/18/2010;
15Av-
Target; 15Av-
8/19/2010;
Target;
8/20/2010;
Target;
8/21/2010;
15Av-
Target;
8/22/2010;
15Target;
8/23/2010;
15Target;
8/24/2010
15Target;
8/25/
15Tar8
8/3/2010; Average
Handling 8/7/2010;
Time; 14.54
8/7/2010;
8/6/2010; Moving Average
Handle
Movingtime; 14.42
Average
Average 8/12/2010; erage
Moving Handle8/17/2010;
Av-time;
erage time;
Handle Moving
14.34
8/18/2010;
time; 14.22
Moving Av- Av-
Handling
Handle
Time;
time;
13.84
13.84 Handling Handle
Time;erage
13.36 time;
Handle
erage erage
13.88
time;
Handle
Handling
Handling Time; erage
13.86
time;
Time;
13.65 Handle
Handle
13.84
13.67 8/16/2010;
time; 13.92
erage14.06
Average
8/19/2010;
Handle time; Moving
13.39
Handling Time; 13.05 HandleHandle
time;time;
12.6312.74 erage Handle time; Handling
12.69 erage 8/20/2010;
Handle
Time;erage
12.47 time; Moving
12.64
8/21/2010; Av- Av-
Moving
Handle
erage time;
Handle 11.98
8/22/2010; Moving
8/23/2010;
time; 11.38 Mo
8/9/2010; Average erage Handle
erageerage8/24/2010
time;
Handle 10.84
8/25/
time; 81
Handling Time; 9.55 Handle
erageeragetie
Han

9.10 15
8.75 15
8/6/2010; Average 8/12/2010; Average 8/17/2010;
8/18/2010;
8/19/2010;
Average
8/20/2010;
Average
8/21/2010;
Average
8/22/2010;
Average
8/23/2010;
Average
8/24/2010
Average
8/25/
Av8
8.43 15 Handling Time; 0.00 Handling Time; 0.00 Handling
Handling
Handling
Time;Handling
Time;
0.00Handling
Time;
0.00Handling
Time;
0.00Handling
Time;
0.00Handling
Time;
0.00Hand
Time;
0.00H
T
8.13 15
7.85 15
7.58 15
7.34 15
 Average Talk Time; Row 14; 4.09;
56%

Target

5Av-
ving
010;
et; 15Av-
19/2010;
Target;
8/20/2010;
Target;
8/21/2010;
15Target;
8/22/2010;
15Target;
8/23/2010;
15Target;
8/24/2010;
15Target;
8/25/2010;
15Target;
8/26/2010;
15Target;
8/27/2010;
15Target;
8/28/2010;
15Target;
8/29/2010;
15Target;
8/30/2010;
15Target;
8/31/2010;
15Target;
15Target;
15Target;
15 15
; Moving
4.34
2010;
me; Av- Av-
Moving
14.22
rage
/19/2010;
e time; 13.39Moving Av- Av-
Handle
2.478/20/2010;
time; Moving
12.64
8/21/2010; Moving Av- Av-
age Handle
erage time;
Handle 11.98
8/22/2010; Moving
8/23/2010;
time; 11.38 Moving Av-
erageerage
Handle 8/24/2010;
time;
Handle 10.84
time; Moving
8/25/2010; Av-
Moving
8/26/2010;
10.34 Av-
Moving Av-
erageerage
Handle time;
Handle 8/27/2010;
9.89
time; Moving
8/28/2010;
9.48time; Av-
Moving
8/29/2010; Av-
Moving Av-
erageerage
Handle time;
Handle
erageerage 9.10
Handle 8/30/2010;
time; Moving
8/31/2010;
8.75time;
8.43 Av- Av-
Moving
Handle
erageerage
Handle 8.13
time;
Handle
erage 7.85time;
time;
Handle 7.58 7.34

19/2010;
010;
Average
8/20/2010;
Average
8/21/2010;
Average
8/22/2010;
Average
8/23/2010;
Average
8/24/2010;
Average
8/25/2010;
Average
8/26/2010;
Average
8/27/2010;
Average
8/28/2010;
Average
8/29/2010;
Average
8/30/2010;
Average
8/31/2010;
Average
Average
Average
andling
me;
ng Handling
Time;
0.00Handling
Time;
0.00Handling
Time;
0.00Handling
Time;
0.00Handling
Time;
0.00Handling
Time;
0.00Handling
Time;
0.00Time;
Handling
0.00Handling
Time;
0.00Handling
Time;
0.00Time;
Handling
0.00Handling
Time;
0.00Time;
0.00Time;
0.00 0.00
 5Av-
ving
010;
et; 15Av-
;19/2010;
Target;
8/20/2010;
Target;
Moving 8/21/2010;
15Av-
Target;
8/22/2010;
15Target;
8/23/2010;
15Target;
8/24/2010;
15Target;
8/25/2010;
15Target;
8/26/2010;
15Target;
8/27/2010;
15Target;
8/28/2010;
15Target;
8/29/2010;
15Target;
8/30/2010;
15Target;
8/31/2010;
15Target;
15Target;
15Target;
15 15
4.34
me;
2010;14.22
rage
/19/2010;Moving Av- Av-
Moving
e time;
Handle 13.39
8/20/2010;
time; Moving
12.64 Av- Av-
2.47
age 8/21/2010;
Handle time; Moving
11.98
8/22/2010; Moving Av- Av-
erage Handle
erage 8/23/2010;
time;
Handle 11.38
time; Moving
8/24/2010;
10.84 Moving
8/25/2010; Av-
Moving Av-
erageerage
Handle time;
Handle 8/26/2010;
10.34
time; 9.89 Moving
8/27/2010; Av-
Moving
8/28/2010; Av-
Moving Av-
erage Handle time;
erageerage
Handle 9.48time;
time;
Handle 8/29/2010;
9.10time; Moving
8/30/2010;
8/31/2010;
8.75time; Av-
Moving Av- Av-
Moving
erageerage
HandleHandle
erageerage 8.43time;
Handle 8.13 7.85
Handle time; 7.58 7.34
erage Handle time;

19/2010;
010;
Average
8/20/2010;
Average
8/21/2010;
Average
8/22/2010;
Average
8/23/2010;
Average
8/24/2010;
Average
8/25/2010;
Average
8/26/2010;
Average
8/27/2010;
Average
8/28/2010;
Average
8/29/2010;
Average
8/30/2010;
Average
8/31/2010;
Average
Average
Average
andling
me;
ng Handling
Time;
0.00Handling
Time;
0.00Handling
Time;
0.00Handling
Time;
0.00Handling
Time;
0.00Handling
Time;
0.00Handling
Time;
0.00Time;
Handling
0.00Handling
Time;
0.00Handling
Time;
0.00Time;
Handling
0.00Handling
Time;
0.00Time;
0.00Time;
0.00 0.00
Tipo de casos trabajados
cantidad

historico scores
grafico
Maria Jose Jimenez
Date PTR Tab Callout? Reason for callout Contact TL
AV
5-Jul-10 72445577168 None-Phone No
73342355112 None-Phone No
72586824168 Outbound Yes Airline Assistance DL
Passenger Notification Pax
82208541102 Outbound No
71907355112 Outbound No
72309527168 Outbound No
6-Jul-10 71622321168 None-Phone No
82412683102 None-Phone No
70962723112 None-Phone No
82644252102 None-Phone No
81448712102 None-Phone No
72351403101 None-Phone No
81486804102 Outbound Yes Airline Assistance DL
Airline Assistance DL
72370601168 None-Phone No
73576236112 None-Phone No
73037654112 None-Phone No
78190983102 None-Phone No
7-Jul-10 71935862101 None-Phone No
71935862101 Outbound No
82729037102 None-Phone No
71178252101 None-Phone No
73374013112 None-Phone No
73070496168 None-Phone No
70600979112 None-Phone No
72612206112 None-Phone No
71329591101 None-Phone No
71769300101 Outbound Yes Airline Assistance DL
Airline Assistance DL
8-Jul-10 71769300101 Outbound Yes Airline Assistance DL
Yes Passenger Notification Pax
68113992101 None-Phone No
72570113101 None-Phone No
79309219102 Outbound No
63436979168 None-Phone No
72504655168 None-Phone No
80105084102 None-Phone No
 73421454168 None-Phone No
77052776102 None-Phone No
73000266112 None-Phone No
73000266112 None-Phone No
9-Jul-10 81682653102 Outbound No
69562555101 Outbound No
72040530168 None-Phone No
72928531112 None-Phone No
72928531112 Outbound No
82367190102 Outbound No
81489317102 Outbound No
72040530168 None-Phone No
73074542168 None-Phone No
72620205101 None-Phone No
73691618112 None-Phone No
12-Jul-10 80979574102 Outbound No
81617786102 Outbound Yes Airline Assistance DL
Passenger Notification Pax
72431693101 Outbound No
72023880168 Outbound No
80702238102 Outbound No
81330389102 Outbound Yes Passenger Notification pax
71100219101 Outbound No
82627215102 Outbound No
69084597112 Outbound No
73247960112 Outbound No
79770040102 Outbound Yes Passenger Notification pax
72316050101 Outbound No
72204415101 Outbound No
71808568168 Outbound No
81674379102 None-Phone No
13-Jul-10 72380254112 Outbound Yes Passenger Notification Pax
82223298102 Outbound No
81780088102 Outbound No
72156963101 None-Phone No
68817596101 None-Phone No
68817596101 Outbound Yes Passenger Notification Pax
Airline Assistance A/L
83006279102 None-Phone No
82410223102 None-Phone No
69223620101 None-Phone No
82570212102 None-Phone No
79281498102 None-Phone No
73820251112 None-Phone No
14-Jul-10 73606569168 None-Phone No
 70713345112 None-Phone No
82719917102 None-Phone No
73849925112 None-Phone No
64316756101 None-Phone No
73451756168 None-Phone No
15-Jul-10 70758517101 None-Phone No
71653456101 None-Phone No
82871942102 None-Phone No
73893007112 None-Phone No
70236423101 None-Phone No
72583934101 None-Phone No
73612124112 None-Phone No
16-Jul-10 72083051168 None-Phone No
72478313101 None-Phone No
72141842101 None-Phone No
70484787168 None-Phone No
80651987102 None-Phone No
73523098112 None-Phone No
82816513102 None-Phone No
73612124112 None-Phone No
19-Jul-10 71254378168 Outbound No
71355542101 Outbound No
82090304102 Outbound No
82125203102 Outbound Yes Airline Assistance UA
72098988101 Outbound No
73272499112 Outbound No
*** 72785466101 Outbound No
69413746101 Outbound No
69413746101 Outbound No
68928431101 Outbound No
69021477101 Outbound No
82733907102 Outbound No
20-Jul-10 74044795112 None-Phone No
82765330102 None-Phone No
73123236101 None-Phone No
67252387168 None-Phone No
69335069112 None-Phone No
72911913101 Outbound No
79747977102 None-Phone No
21-Jul-10 71495275101 Outbound No
73562065168 Outbound No
73846390168 None-Phone No
69325294101 None-Phone No
83158047102 None-Phone No
83158047102 None-Phone No
 83411706102 None-Phone No
22-Jul-10 71501760168 None-Phone No
82047725102 None-Phone No
71987830101 None-Phone No
71987830101 Outbound Yes Airline Assistance VX
23-Jul-10 82572592102 None-Phone No
72159670101 None-Phone No
72206949112 None-Phone No
71776210101 None-Phone No
71919412101 None-Phone No
72216840101 None-Phone No
73369799112 None-Phone No
82881469102 None-Phone No
72647146112 None-Phone No
82161106102 None-Phone No
73827520112 None-Phone No
72376236112 None-Phone No
26-Jul-10 72825372112 None-Phone No
73652692168 None-Phone No
74098665112 None-Phone No
82577954102 None-Phone No
73442724168 None-Phone No
73890317112 None-Phone No
82358862102 Outbound Yes Passenger Notification
27-Jul-10 74282241112 None-Phone No
83680222102 None-Phone No
73133553112 None-Phone No
74282241112 None-Phone No
81692743102 None-Phone No
69189254112 None-Phone No
 Attendance GDS formats OT Tracke

Code Phone number

AV070597 by Andres

AV070692 by Andres
AV070691 by Andres

Case assigned for re-work

Case assigned for re-work

2 phone calls
2 phone calls

2 phone calls

1 phone calls
case reworked
OT Tracker Log
 Average Talk Time Average Wrap Average Hold Time
Time
Name Identifier
Sofia Barquero Campo Columna 30 31 32

Tabla filtro por agente

Date Average Talk Time Average Wrap Time Average Hold Time Average AUX0 Average AUX8

8/4/2010 8.02 2.72 2.54 0.55 0.00

8/5/2010 12.42 2.69 2.97 0.14 0.29
8/6/2010 8.50 2.04 2.10 0.01 0.41
8/7/2010 10.12 1.56 3.18 0.64 0.36
8/8/2010 8.48 0.78 2.56 0.75 1.97
8/9/2010 0.00 0.00 0.00 0.00 0.00
8/11/2010 7.96 1.66 2.95 0.19 0.59
8/12/2010 12.95 3.69 6.42 2.52 0.64
8/13/2010 5.10 0.45 3.04 0.96 0.00
8/14/2010 9.40 2.00 2.24 0.00 0.00
8/15/2010 7.11 2.18 3.33 0.36 0.69
8/16/2010 0.00 0.00 0.00 0.00 0.00
8/18/2010 10.83 0.65 4.94 2.06 10.24
8/19/2010 8.38 2.59 1.53 0.35 3.07
8/20/2010 7.89 2.72 4.09 0.01 3.50
8/21/2010 9.48 0.41 2.58 0.00 0.00

Average 7.91
 Average AUX0 Average AUX8 Average Handling Moving Average
Time Handle time

33 34 35 36

Average Handling Moving Average

Time Handle time

13.84
18.51
13.05
15.86
14.54
0.00
13.36
26.22
9.55
13.65
13.67
0.00
28.71
15.93
18.20
12.47