Service Operations:

What They Do: They provide things like advice, help, or experiences, like a doctor's appointment or a
hotel stay.

Stuff Produced: They make intangible things that you can't hold, like a good memory or a solution to a
problem.

People Interaction: You often talk directly with the people giving the service.

Making Ahead: They usually don't make things beforehand; you get the service when you ask for it.

Quality: It's all about making you happy and satisfied through personal attention.

Who Works: Skilled people do the work, like doctors, teachers, or waitstaff.

Customization: They can adjust things to fit your specific needs.