HURIA DARMAN B.ED English Teacher & Barista am Hury. | am a 27 years old customer enthusiast barista with over six years experiences in customer facing environment of F&B and hospitality. | am also an English Teaching graduated student. | enjoy working for/with people a lot. | like to make sure each customers gets the best meaningful of service and my teamwork is well looked after for | am a big believer of “treat people like how you want to be CONTACT = Huriadarmanfa@gmail.com \ +6281255045019 9 Batam, Indonesia = Linkedin.com/in/huria-darman EXPERTISE Customer Service Teaching Barista Hostessing Interpreting Selling eee . LANGUAGES * English Advance * Malay Intermediate * Bahasa Mother tongue REFERENCES Available upon request. treated’, WORKING EXPERIENCES ENGLISH TUTOR Dec 2022 - on going FREELANCE, REMOTE * Guiding University students to excel TOEFL. * Preparing lesson pian. © Examining University students of thelr TOEFL skill. FLOOR SUPERVISOR THE BARN GASTROPUB, BALI * Leading and managing a small F&B team of a British restaurant for a perfect service, Handling VIP guests. Hostessing and handling booking through apps. Communicating to each customer to ensure satisfaction, Handling complaints by customers. SHIFT SUPERVISOR KOPI KENANGAN, BALI © Supervising and observing the barista are running SOP of the company perfectly. © Handling payment and selling reports, '* Developing and observing baristas to grow and bring the best out of themselves, ‘© Handling warehouse. SALES & MARKETING (ENGLISH Sept 2021 - Mar 2022 TELE QUALIFIER) KARYA INTI BERSATU BALI ‘+ Prospecting Client, Communicating about |PO/Investment ‘opportunities to client. '* Frequent telephone interactions with prospective clients and asked for their email to send our portfolio company and license. Consistently exceeding daily targets (more than 700 calls) BARISTA STARBUCKS COFFEE, BATAM '* Greeting and serving customer with excellent standard of the company. ‘* Handling complaints by customers. '* Preparing & serving food & beverages to customer. © cleaning and sanitising utensils and the entire store area, ‘Jul 2022 - Dee 2022 Mar 2022 - Jul 2022 Sept 2019 - Sept 2021 EDUCATION UNIVERSITY OF PGRI SUMBAR, INDONESIA Bachelor of Education, English Department © GPA334 Sep 2014 - Apr 2019