Bid debriefing for Italy in Senegal

1,434,043.50 euros
Summary Analysis
1.1 overall BLS International's Visa Centers  Here's an analysis of the
assessment of (VACs) are designed to represent writing content and
Italy's cultural heritage and offer structure:
the proposed
visa applicants a first experience of  Readability and
infrastructure "Living the Italian way". They Understandability: The
comply with "Green Building" content is generally clear and
standards, use renewable energies, easy to understand.
reduce pollution, and use non-  Using bullet points helps
toxic, ethical and sustainable organise the information and
materials. BLS will provide business make it more digestible.
and mission visa applications,  However, some sentences
notice boards and signs accessible could be rephrased to
to people with disabilities, a "Sala improve clarity and flow.
Italia" space, easy accessibility,  Professional Tone: The
biometric detection service, overall tone of the writing is
additional VACs, a call centre, an professional, which is
Omni-Channel platform, website appropriate for a proposal
and smartphone APP. The Embassy document.
offers a free website and app,  Content Improvement: Some
appointment booking, online sections could benefit from
uploading of documents, tracking reorganization or
of visa applications, real-time site restructuring to improve the
update, accessible to applicants content.
with disabilities, high-level  For instance, the proposal
cybersecurity solutions, electronic could begin with a brief
information panels, multiple introduction highlighting the
communication channels, key objectives and benefits of
electronic document management the proposed infrastructures.
service, technical solutions, and  Adding headings and
physical security and user subheadings to different
protection. BLS follows high-quality sections, such as
operating procedures to ensure "Infrastructure Design,"
document safety and security, "Customer Service," or "IT
including sealed dockets, barcodes, Infrastructure," would
courier envelopes, and CCTV improve the structure and
coverage. BLS International will navigation of the proposal.
ensure continuity of operations,  Additionally, breaking down
adapt COVID-19 prevention longer paragraphs into
measures, implement physical shorter, concise paragraphs
 security measures, and provide would make the content
highly qualified staff to promote more visually appealing and
tourist flows to Italy. easier to read.
 Proofreading and Editing: The
content would benefit from a
thorough proofreading and
editing pass to correct any
grammatical errors, improve
sentence structure, and
ensure consistency in style
and tone throughout the
proposal.
1.2 VAC The information provided describes The content analysis provided
service the general assessments and provides suggestions for enhancing
details regarding the Visa the document's readability, tone,
centres: Visa
Application Centers (VACs) and structure. While I had no trouble
application operated by BLS International. The following the argument, I think
and VACs aim to provide an overall shorter phrases might have helped.
legalization "Italian" experience, from the For a broader audience, providing
centres design of the centres by an Italian definitions or explanations of
architect to the choice of Italian technical words is helpful. The tone
furniture. The VACs are is businesslike and should be
strategically located near the maintained consistently. It is
Italian Embassy, public transport, suggested that the structure be
and amenities such as hospitals, improved by including a clearer
banks, and government introduction, a more structured
institutions. body with subheadings, and a
Dimensions: BLS International summarizing conclusion. Making
plans to open VACs in multiple these alterations would improve the
locations, with each VAC content's readability, accessibility,
exclusively dedicated to Italy. and message delivery. Complex
The dimensions of the VACs vary, information would be easier to
with Dakar being the largest at understand and more interesting to
418.00m2 and others ranging from read if it were accompanied by
35.00m2 to 278.70m2. visuals and examples like charts or
BLS International is willing to actual case studies. Closure and
increase the number of offices and direction for the reader's next steps
branches as requested by the can be provided by including a
Embassy or in response to conclusion or call to action. A well-
increased volumes of visa structured outline features an
applications. interesting opening and distinct
body paragraphs with descriptive
headings. Include evidence and

1.4 Call Appointment booking by e-mail:
centres the VAC BLS for Italy in Senegal will
also offer applicants the possibility
to book an appointment by e-mail,
indicating the preferred date and
time.
A 24/7 Interactive Voice Response
(IVR) service will be made available
for Italy VACs in Senegal.
A BLS call centre agent will virtually
interact with the applicant's
browser using co-browsing, also
known as shared browsing.
Once you have completed the
necessary steps to assist the
requester in the co-browsing
session, the session is closed.
Finally, BLS pays the utmost
attention to the protection of
personally identifiable information
(PII) of subjects who entrust their
data to BLS to use the services
offered by BLS.
1.5 Dedicated This APP has standard features and
APP for multiple functions, adapted and
designed specifically for visa
Smartphone
applicants for Italy in Senegal.
(free) The BLS smartphone APP is secure
and complies with the GDPR
legislation on the processing and
visual aids to back up your claims,
and then sum up your argument and
call to action in the end. By making
these changes, the content will be
more interesting to the reader,
easier on the eyes, and easier to
read.
The information is easy to read and
comprehend because it is presented
in simple, succinct sentences using
standard English vocabulary. The
tone is authoritative without being
stuffy. Nonetheless, there is room
for development. To begin, a
catchier start could pique readers'
interest right away. Second, using
subheadings would help with both
readability and organisation. This
graphic hierarchy simplifies
navigation and speeds up the
discovery of desired content. Third,
it would be clearer and more
persuasive to include instances or
facts to back up claims. Evidence
from the real world, numbers, or
studies could be employed. Finally, a
brief conclusion restating key ideas
and providing closure would be
helpful. The text is well-written
overall, but it lacks an engaging
opening, clear subheadings, relevant
examples, and a conclusive
statement. If these
recommendations were
implemented, the content would be
more interesting and effective as a
whole.
Readability and Understanding: The
text is clear and communicates well.
It's easy to understand and
eliminates jargon. However, several
sentences might be shortened or
rephrased to clarify. "This App will
be available on all three major App
storage of personal data.
The BLS has recently launched a
new function which provides a
facial recognition service integrated
into the booking system.
Therefore, the applicant will be
able to activate the notification
service after submitting their visa
application to track the status of
the application for free using the
APP.
In compliance with the GDPR, the
data are managed by a person in
charge, on the directive of the data
controller (Embassy).
Stores such as Google Play for
Android, App Store for iOS, and
Microsoft Store for Windows 10/11
and Windows 10 Mobile" could be
changed to "The App will be
available on major platforms like
Google Play, App Store, and
Microsoft Store for both Android and
iOS devices."
Tone: The content's professional and
informative tone is appropriate. It
formally presents software
characteristics and functions.
However, a more direct tone can
boost readability and interest.
Structure: The content needs better
organisation. The bullet-point
structure without subheadings or
sections makes it difficult for readers
to browse and follow the
information flow. Reorganising the
text into sections with headings
would improve the structure and
make it easier to find relevant
details.
Visual Formatting: Without
paragraphs, indentation, or bullet-
point organisation, the text can
appear dense and overpowering.
Reading is improved by employing
bullet points and smaller
paragraphs.
Clarity and Specificity: Some sections
might use more elaboration. In the
tracking service section, listing the
visa application phases users would
be updated about would clarify and
manage expectations.
In conclusion, the text is generally
readable and clear, but it might be
improved by reducing sentence
structures, improving structure,
adding visual formatting, and
offering more particular information.

1.6 website All web servers will be mandated to The writing is helpful and polished.
be monitored by a Security
Information and Event
Management (SIEM) product to
provide real-time analysis of
security alerts generated by web
servers and applications.
Also, similar to our contracts with
Italy missions in other countries,
BLS will issue a notice that all
applicants will be required to sign a terminology and acronyms are
disclaimer as part of the visa
application process.1.6.5
Technical specifications
Server architecture • Operating
system - Linux - CentOS 7.9, •
Required server software -
Apache Server Easy Apache version Formal language and a professional
4, PHP Version 7.3.30, MySQL
server version: 5.7.35 •
Server configuration -
Minimum 16 GB RAM, 500 GB Hard friendliness while keeping
disk, WHM and cPanel version:
98.0.7 • Adopted
technologies: PHP, MySQL, and
HTML • HMVC framework
used: CodeIgniter3
These modifications would improve
the content's readability, usability,
and professionalism.
Clear wording makes the material
easy to understand. There are
certain ways to improve readability
and structure. Content writing
analysis:
Readability: The information is
typically readable and intelligible.
Simple language aids
communication. Technical
sometimes employed without
explanation. To improve readability,
explain or define complicated terms
briefly.
Tone: The content's tone is
professional, and fitting for the topic.
tone build trust. In certain cases, the
tone may be more customer-centric
and engaging. Warmth and
professionalism can make content
more approachable and inviting for
applicants.
Structure and Organisation: Sections
and sub-sections organise the
content logically. Subheadings in
each section would help readers find
specific information. Clear and
detailed subheadings help
consumers find information faster.
Visual features and Formatting: The
content lacks visual features like
bullet points, numbered lists, and
tables to increase readability and
simplify complex information. These
components improve readability and
structure. Formatting like bolding
key ideas or using different font sizes
for headings can also make content

1.7 To assess the amount of hardware
IT equipment and software needed in the visa
centre, BLS uses a sophisticated
capacity planning approach.
The BLS uses only high-quality IT
infrastructures, choosing brands
such as Dell and HP that guarantee
the ability to integrate systems,
solutions and services that are
unique in their sector.
The following table lists the
specifications of the hardware and
software that will be deployed in
the VACs.
Database servers All database
servers will be used for the project.
These servers are used to receive
and send reports to the VACs and
the Embassy in a certain period.
easier to scan.
User-Focused Approach: While the
content details website features and
functions, it may benefit from a
more user-focused approach. User-
friendly material includes parts or
subsections that address user needs,
concerns, and commonly asked
issues. Predicting user queries and
offering relevant information can
improve the applicant experience.
In conclusion, the article is well-
written, professional, and thorough
about the website and its features.
Improve readability, add visuals,
make it more user-friendly, and
organise it. These changes will
improve content engagement,
usability, and applicant satisfaction.
Readability: The information is
typically readable and intelligible.
The important points are conveyed
clearly and simply. However,
technical terminology and acronyms
may confuse non-specialist readers.
Defining such things briefly can
improve reading and
comprehension.
Tone: Professional writing. For IT
equipment and infrastructure
technical information, the text is
formal and educational. Details and
technical terminology lend
credibility and competence.
Structure: Subheadings organise
sections and subsections. This layout
helps readers find specific
information. However, further
organising and formatting could
increase readability. IT equipment
inventory could be presented in
bullet points or numbered lists to
make it shorter and visually
appealing.

1.8 Physical BLS International has partnered
Security and with Garda World and World
Aware to assess risks and act
Protection of
accordingly. It has established a
Applicants Central Corporate Security
Management (CSM) department to
monitor and manage physical
security, continuity and data
security. It has implemented
Physical Security Risk Assessment
(PSRA) and Physical Separation of
VAC areas, Metal Detectors,
Screening and Search Procedures,
and Guarantees its commitment to
providing a highly secure
environment for its candidates,
Improvement Ideas:
Simplify Technical Terminology: To
make content more accessible,
simplify or explain technical jargon
and acronyms. This will help non-IT
readers comprehend.
Formatting: Use bullet points or
numbered lists for IT equipment and
specs lists to increase content
structure and visual attractiveness.
This formatting style makes
information easier to read.
Provide Contextual Examples: Use
real-world examples to help
understand IT equipment and
systems. This will demonstrate how
the equipment is used in visa
applications.
Review Sentence Length: The
content has a fair balance of
sentence length, but certain
sentences could be shortened. This
would simplify sentence
construction.
It's well-written and informative. The
suggested changes would increase
readability and accessibility for a
wider audience.
The text is easily digestible and
written in simple, straightforward
sentences. However, it can be made
more readable by cutting down on
run-on sentences and explaining any
specialized vocabulary or jargon that
may have been used. The writing has
a professional tone; however, some
active voice constructions or plot
components would make it more
interesting to read. A more engaging
opening, clearer transitions between
concepts, a tighter wrap-up, and
accompanying images would all
improve the content's organisation.
Taking these recommendations into
 employees and missions. It also
employs the best security company
in the country and hires an
adequate number of security
officers to conduct security checks
and safeguard all areas.
2. BLS International offers a The content in the response is
Organization reasonable price for legalization
services to the Italian Embassy in
of the
Dakar, divided into three
auxiliary categories: education documents,
service of personal documents, and
legalization of commercial documents.
documents Information services are provided
in multiple languages, and
applicants can collect tokens at the
reception or use the issued e-token
via the mobile application. BLS
guarantees the return of processed
documents within 24 hours and 48
hours for Visa and Legalization
Centers. Courier return envelopes
are thicker and have an internal
fabric lining.
3.1 Overall The BLS is an established operator
evaluation of in the visa sector and guarantees
that all paper and necessary visa
the
application forms will be available
organization free of charge, VAC Centers will be
of the service open to the public, and security
3.2 and data protection measures will
be implemented. The VAC will
Opening provide personalized service and
personalized customer service,
hours of the
divided into four categories: Pre-
VACs for Submission Activities, Submission,
submitting Post-Submission Activities, and
requests Passport Delivery Activities. Multi-
functional technology solutions,
access to the Quality Control
System and reservation system,
additional paid services,
Digitization of visa applications,
and user care will be provided. BLS
account will make the information
easier to read and more persuasive.
readable and understandable, with a
professional tone. The proposed
solutions and processes are
effectively communicated. However,
there are areas for improvement.
The content could benefit from a
better structure with clear sections
or headings. Formatting using bullet
points or numbered lists would
enhance readability. Clear pricing
details should be provided.
Proofreading is recommended to
ensure professionalism.
Implementing these suggestions
would improve the structure,
readability, and presentation of the
content.
In most cases, the content is easy to
read and comprehend since it is
presented in a logical order and uses
common language and conventions
like headings and bullet points.
The tone of the wording is formal
and businesslike, as would be
expected in a legal agreement
between businesses. The tone is
professional, and the language is
clear and direct.
The content's readability might be
improved with a more organised
framework. It would read more
smoothly if the content was divided
into parts with titles, and if lengthy
explanations were written out in
paragraphs rather than bullet points.
Information should be presented
clearly and succinctly, and certain
 will provide a Queue Management
system, an adequate number of
officials, a high percentage of
knowledge of the Italian language,
ad hoc solutions for people with
disabilities, and maximum opening
hours for the submission of
applications and collection of
passports.
3.3 BLS International has invested
heavily in IT capabilities to protect
its assets. Data protection and
information security are at the
heart of how it processes
customers' data. BLS ensures and
confirms that the privacy of an
applicant's personal information is
at the heart of its processing
activities and maintains a robust
data privacy framework. BLS will
only process personal data within
the terms of this Agreement, in
compliance with data protection
laws.
sentences could be rephrased to
achieve this goal.
Capitalization and punctuation in
bullet points, as well as shorter
paragraphs and the use of headings,
will greatly improve the readability
and aesthetic attractiveness of the
document as a whole.
Formatting strategies can be used to
emphasise crucial points, such as the
importance of particular facts or the
importance of particular advantages.
Overall, the text is comprehensible
and written professionally;
nevertheless, it might benefit from
tighter organisation, greater clarity,
and cleaner formatting.
The conversations are respectful and
professional in tone.
Readability and Understanding: The
Content is Laid Out. The phrases are
simple because of their length and
organisation. However, there was a
lot of redundancy in the request.
There is a clear progression from the
need for analysis to the elaboration
of the criteria by which it is to be
conducted. However, specific
information or examples are
suggested for a more precise
evaluation.
Changes: Please specify the aspects
you'd like examined.
Don't be too repetitive and express
the obvious.
Information is presented in a
professional and technical style
appropriate for delving into issues of
security and privacy. Because of the
numerous scientific jargon and
intricate phrase structures, the text

3.4 BLS International has agreed to
develop and manage VACs in a
secure environment, with an
intelligent queue management
system, prepaying for visa
application, two counters
dedicated to business or mission
travellers, tracking and monitoring
of practices, and free forms and
stationery materials. BLS will
provide services for the Italian
Embassy in Dakar and Saint Louis,
including the establishment of 2
new autonomous visa application
and legalization centres. BLS will
use the Hub and Spoke model to
submit and withdraw visa
applications, with the Dakar Hub
collecting all visa applications and
checking against quality checklists.
BLS will provide information on visa
requirements, procedures,
application forms and other
general information via a call
center, multilingual website, in-
person personnel, LED screens,
chatbots, mobile devices, and
social media platforms. The BLS
appointment booking system is
designed to ensure impartiality and
transparency in booking, with
is only moderately easy to
understand. The readability is
average, but the subject matter
could be too much for certain
readers. The structure is reasonably
well-organized with clear titles;
however, the text would benefit
from being broken up into smaller
paragraphs or sections. Simplifying
the language, providing explanations
for technical jargon, and adding
visual aids are all possibilities for
improving the material.
The analysis of the provided
information indicates that the tone is
formal and professional, suitable for
conveying procedural details. The
readability is moderate, with some
complex sentence structures and
technical terms that may pose
challenges for non-experts. The
structure of the information is
sequential, using bullet points and
numbered sections to organize the
content effectively. To improve
readability and understandability, it
is suggested to simplify sentence
structures, define technical terms,
use subheadings, provide examples
or visuals, and employ plain
language. These improvements will
make the information more
accessible and enhance clarity for a
wider audience. The tone of the
provided information is objective
and informative, using professional
and formal language. The readability
is moderate, with clear vocabulary
but some complex sentences and
technical terms that may hinder
understanding for some readers. The
information is generally
understandable, but improvements
could be made to clarify complex
 separate login windows for agents concepts and simplify the language.
and applicants. The structure is coherent, but
BLS International has implemented organizing the information with
measures to prevent the headings and subheadings would
unauthorized sale of VAC improve navigation. Suggestions for
appointment booking slots for Italy improvement include simplifying
in Senegal. Users will be required language, clarifying complex
to register on the VAC site to book concepts, using headings,
an appointment and can view, incorporating visual aids, and
print, re-book, and cancel the proofreading for grammar and
appointment. coherence. Implementing these
suggestions would enhance the
tone, readability, understandability,
and structure of the information.
The analysis of the provided
information indicates that the tone is
professional and objective, suitable
for technical or academic content.
The readability is moderate, with
some room for simplification and
clarification of complex concepts.
The understandability is generally
good, but additional explanations
and examples would benefit readers
unfamiliar with the subject matter.
The structure is organized, although
improved transitions between
paragraphs would enhance
cohesion. Suggestions for
improvement include simplifying
sentences, defining technical terms,
using examples, improving
transitions, incorporating visual aids,
and considering the target audience.
Implementing these improvements
would make the information more
accessible and easier to comprehend
for a broader range of readers.
3.6 BLS International has designed a Visa application centre details such
service based on 8 principles: as customer service, complaint
speed, accuracy, clarity, handling, queue management, and
transparency, accessibility, staff presence are provided. The
responsibility, kindness and tone, readability, understandability,
efficiency. It has reduced physical and structure all have room for
 touchpoints and accelerated the
process while ensuring a formal and professional tone,
comfortable and high-end user
experience. BLS is taking safety
measures to reduce the spread of
the virus, guaranteeing the free
availability of modules and
stationery supplies, and investing in
modern technologies to simplify
processes and ensure transparency.
Complaints will be classified as
Level One, Level Two, or Level
Three, and the Complaints
Manager will forward the
complaint to the Authority. An
intelligent digital queue
management system (QMS) will be
implemented to manage crowds
and queues, and an APP for mobile
devices will be available to book
appointments remotely. Facial
recognition will be integrated into
both digital and paper tokens,
allowing applicants to book an
appointment via the App, track
their time spent, interact with
messages, and rebook their
position in line.
5. BLS International confirms and
Employed guarantees the presence of a risk
manager, equal pay for both male
staff
and female employees,
employment of female employees
equal to 15%, employment of
personnel with disabilities up to
10%, competent, adequately
trained, and respecting human
dignity and integrity. BLS
International guarantees a person
in charge of the Visa Center of
Italian origin, 11 employees with
C1 level knowledge of the Italian
language, and training courses on
Italian culture and language for the
improvement. Generally, it has a
however, certain sentences should
be reworded for better readability.
Some readers may be put off by the
use of technical phrases and
descriptions; simplifying the
language and providing explanations
for confusing terms would improve
readability. If you want your content
to be easily digestible, try using
headers, subheadings, and bullet
points. If these changes were made,
the data would be more easily
accessible and user-friendly.
The information is presented in a
serious and businesslike manner. It is
accessible and intelligible for the
most part but might benefit from
more simplification of language and
clarification of technical words.
Information is organised clearly with
bullet points that follow a sensible
progression. However, the overall
structure would be improved by the
use of headings and subheadings, as
well as formatting techniques like
bullet points. Reader comprehension
would be enhanced by the inclusion
of definitions of acronyms and more
context. Clearer comprehension
 entire workforce. BLS will hire an could be achieved with the addition
Italian-speaking professional with of examples and further
knowledge of both English and explanations. Clarity could be
French, have a minimum of two achieved by the specification of
years experience, have no criminal language competency standards and
record, receive candidates the expansion of specific measures
courteously, respect human dignity, and processes. If these changes were
implement preventive measures, made, the data would be more easily
have a monthly job rotation, and accessible and user-friendly.
guarantee at least two weeks of
holidays.
6 BLS International has been The examination confirms the
Previous providing services to the Spanish information's formal and
experience in Embassy in Senegal for at least two professional tone and confirms the
years, providing services related to information's general readability and
providing Schengen visas. In October 2016, comprehension. It recommends
ancillary BLS was awarded a global contract streamlining the writing by
services to to establish 100 visa-processing eliminating jargon, explaining
visa issuance offices in 38 countries. Today, BLS unfamiliar terms, expanding the
operates in 47 countries with 123 scope of the discussion, and so forth.
centers dedicated to Spain, These changes would make the
guaranteeing industry experience content more approachable, user-
and the ability to excel in the friendly, and simple to understand
delivery of large and complex for a broader audience.
projects. BLS International
complies with EU GDPR and local
regulations and has been audited
by ENAC-accredited auditors. It
offers services to other Schengen
countries, such as the Hungarian
Embassy in Azerbaijan, the Italian
Embassy in Singapore, and the
Portuguese Embassy in Russia.
It offers multiple outsourcing
solutions and the flexibility to
innovate and offer customized
options. The offer is unconditional
and valid for 180 days.