+919177256661|

sairajkumar931@gmail.com A Sai raj Kumar

Professional Profile ACCOUNTS RECIEVABLE | COLLECTIONS |CASH APPLICATION |OTC

Career Summary

Dedicated professional and effective leader with over 9 years of experience in BPO industry for global clients in
Banking & manufacturing sectors including OTC ,banking & Health care domains.Fast learner, assertive and
enthusiastic, with extensive knowledge of process optimization and an unsurpassed work ethics. Adept working
in a fast-paced environment demanding strong organizational, technical and interpersonal skills.
Key Skills

Attrition Control Process Knowledge Multitasking

Client Management Strategic Planning Team Building
Problem Solving Process Improvement Coaching and Mentoring


Work Experience

August 2021 to Present: Assistant Manager – Genpact

 Successfully transitioned Cash application process from US to India.

 Preparation of SOP’s on day to day basis in KA phase.
 Established goals, objectves and timelines for a team of 5 FTE’s for cash application team and
reported measurement on a regular basis.
 Preparation of month end reports and dashboards.
 Focusing on unapplied cash research.

 Coaching and Mentoring new hires along with handling team size of 8.

August 2019 to July 2021 : Management Trainee – Genpact

 Estabilshed goals, objectives and timelines for a team of 6 FTE’s of collection and reported measurement
to management on a regular basis.
 Handled weekly and monthly review calls with the clients professionally.
 Efectively coordinated with various departments and personnel’s and ensured account penetration os
completed and low dollar accounts are worked.
 Accurately prepared dashboards for quarterly reviews, one-on-ones and mentoring purposes.
 Trained team on the given customer operations SOPS and conducted knowledge test as when required
 Effectively coordinated with various departments and personnel’s and ensured account penetration is
completed and low dollar accounts are worked.
 Accurately prepared dashboards for quarterly reviews, one-on-ones and mentoring purposes.
  Drove the team towards higher productivity and sustained performance through effective leadership.
 Carried out regular one-on-ones with the team members.

March 2018 to July 2019: AR Collections, Wipro BPS

 Suporrted team on preparation of KA and KT plan for easy work flow.

 Prepared SOP’s on day to day basis and approved.
 Maintaining base file for portfolio assigned.
 Reaching out customers for past due invoices.
 Identified measurable key performance indicators, met targets and seek continual improvement within
the team.
 Implemented process improvements through data loader and dialer technology.
 Drove a culture of continuous improvement and streamlining of processes using Lean Six Sigma
methodology.
 Experienced in following up on top accounts, with an average AR of USD 30 Million.
 Demonstrated ability to effectively teach strong negotiation and decision making skills and ensured
profitability while maximizing recovery of outstanding balances, documentations and resolving
escalations on T10 accounts.
 Showcased collaborative efforts with the project team to measure and improve on the key metrics such
as delinquency of the high balance accounts by reducing the customer’s payment time duration to 30
days from a maximum of 90 days.

July 2014 to Feb 2018: Senior process Executive, DST Worldwide services

 Worked on payment posting process PPS (Physician Provider Services)

 Worked on multiple clients Medicare, Medicaid, Children clients, Univita, Tupelo clients
 Worked on Lock Box Batches, High Dollar invoices
 Assigning work from AWD Application
 Settlement of High Dollar batches with 100%accuarcy
 Worked as senior claim adjudicator for FCC (First Carolina Care) & Gateway client on different types of
claims like outpatients, inpatients, COB, S43, claim development claims, Deny codes and Suspension
codes.
 Updating claims from our end by checking Customer Name, DOB, Provider name, Tax id, NPI, and
applying appropriate codes and approve the claims.
 Worked on Burges claims calculating the claims as per calculating.
 Worked as Online adjudicator for FCC Client CL1083 CL1034.

Nov 2012 to May 2014: Senior Executive, Vodafone Essar Limited

 Handling the customer face to face.

  Resolving the issue of the customer & maintaining 100% customer satisfaction.
 Achieving the monthly target.

Educational Qualifications

 B.Sc, Kakatiya University, India. (April 2013).

Certification

 Lean trained, tested & certified.

 AR certification from Genpact.

Skill Set

Application worked on: Oracle 11i, , SAP, Banking portals.

Achievements

 Accomplished implementation of the best lean idea to reduce FTE work by 2 hours a day.

 Presented with 3 silver , 15 bronze and spot award while working for Genpact.

 Presented with Unicorn and Special appreciation award from Client for consistent performance.

Personal Details

Date of Birth: 10th June 1991 | Nationality: Indian | Languages: English, Hindi,Telugu
& Assessment, Community Outreach,