Group 2 Company

OPERATIONS
Process:
Its Organization and Control
Objectives of Operations Design
Process of Organization
Operations Process in Service Org.
Operations Process in Manufacturing Org.
Importance in Location in Operations

Avenido, Kianna Ace

2
Badana, Rhea
Baldado, Khate Marielle
Bonganciso, Kysha
 Operations Process

An operations process is simply defined as the

organizational method for getting a task accomplish

Benefits of having an
Operations Process
Meeting goals
Higher Quality Product
Customer Satisfaction
OBJECTIVES OF
OPERATIONS
DESIGN
Operations Design

Operations design refers to the process

of designing and organizing the systems,
processes, and resources that a company
uses to produce goods or services.
 4 Common Objectives
of Operations Design

Efficiency Cost Customer Flexibility and

Reduction Satisfaction Adaptability
The primary objective of Operations design aims to This involves reducing lead times, Operations design seeks to create
operations design is to improve identify and eliminate improving delivery reliability, and systems that are flexible and
operational efficiency. This inefficiencies that contribute to enhancing the overall customer adaptable to changing market
involves minimizing waste, higher costs. experience. conditions and customer
reducing unnecessary steps, demands.
optimizing processes, and utilizing
resources effectively.
PROCESS
OF
ORGANIZATION
Process of Organization

Determination of
objectives
Objectives decide the purpose and nature of
work to be accomplished by the organization.
Process of Organization

Determination of
objectives
Objectives decide the purpose and nature of
work to be accomplished by the organization.

Deciding various activities

The principles of division of work, specialization
etc. are followed to avoid duplication, confusion
and wastage of manpower, machine, money and
material.
Process of Organization

Determination of
objectives
Objectives decide the purpose and nature of
work to be accomplished by the organization.

Deciding various activities

The principles of division of work, specialization
etc. are followed to avoid duplication, confusion
and wastage of manpower, machine, money and
material.

Grouping of activities
Activities of similar nature are grouped under
departments, sections or divisions. There may be
different departments in an enterprise like
personnel, finance, purchase, production, sales,
etc
Process of Organization

Assignment of responsibilities of
definite persons
Specific job assignments are made to different
subordinates for ensuring certainty of work
performance.
Process of Organization

Assignment of responsibilities of
definite persons
Specific job assignments are made to different
subordinates for ensuring certainty of work
performance.
Delegation of Authority
Corresponding to the responsibilities assigned,
authority is delegated to enable work
performance.
Process of Organization

Assignment of responsibilities of
definite persons
Specific job assignments are made to different
subordinates for ensuring certainty of work
performance.
Delegation of Authority
Corresponding to the responsibilities assigned,
authority is delegated to enable work
performance.

Providing physical facilities and

proper environment
Operations Process in
Service Organization

What is a Service Organization?

it is an organization that provides intangible
services rather than tangible goods.

Service Organizations include...

banks, amusement and recreational services,
education, eating and lodging establishments,
personal services, repair services, professional
services, and other government agencies.
Operations Process in
Service Organization

Flowcharting
is a technique for displaying the nature and
sequence of the different steps involved in
delivering a service to customers.

Service Blueprinting
it is a diagram that visualizes relationships
between people, processes, and physical and
digital touchpoints tied to a specific customer
journey.

Identify Failure Points

failure point is a situation where issues can occur
while delivering service.
Operations Process in
Service Organization

Failure Proofing
a careful analysis for the reasons a failure need
to be evaluated in service processes.

Setting Service Targets

service targets are goals that businesses want to
achieve.

Service Process Redesign

process redesign is a strategic approach to
improve the efficiency, effectiveness, and quality
of your operations.

Managing Customers
Effectively
When it comes to providing service, managing
customers is the key.
 Operations Process in
Manufacturing Organization

. Design and Development

- designing and developing a product
specification

. Raw Material Procurement

- collecting the raw resources required for
manufacture

. Production Planning
- the process of creating a design and
manufacturing guide for a specific product or
service
Operations Process in Manufacturing
Organization

Manufacturing Process
- a technique of producing items that involves
the use of a formula or recipe to combine
supplies, ingredients, or raw materials.

Quality Control
- Ensures that items fulfill the relevant
specifications and standards.

Assembly
- the process of combining individual
components into a finished product during
manufacturing.
Operations Process in Manufacturing
Organization

Testing and Inspection

- the process of ensuring product quality by
comparing it to set standards and
specifications.

Delivery
- shipping the product directly to the customer
or a distribution center for further distribution.
IMPORTANCE OF
LOCATION IN
OPERATIONS
 Location of Operation
Good location decisions can significantly boost a
company's long-term performance. Poor ones can cost
millions in lost talent, productivity and capital.

Proximity to Market
The location of operations can impact access to customers and
markets.

Supply Chain Efficiency

It allows for easier coordination with suppliers and reduces the risks
associated with supply chain disruptions.

Cost Optimization
Operating in areas with lower labor, real estate, and utility costs can
significantly reduce operational expenses.

Expansion and Growth

Location choices can impact future expansion and growth possibilities.
REFERENCES:
DHEERAJ VAIDYA, CFA, FRM. (N.D.). MANUFACTURING OPERATIONS. WALLSTREETMOJO.COM.
RETRIEVED JUNE 12, 2023, FROM HTTPS://WWW.WALLSTREETMOJO.COM/MANUFACTURING-
OPERATIONS/

IEE UNIT-2
https://www.pvpsiddhartha.ac.in/dep_it/lecture%20notes/IEE/IEE%20Unit-2.pdf?fbclid=IwAR0h22RwPQ04CNL2bSRDqk_
beklUbN7YJRK3bi9kP8ZmfwnllFODy92QdGY

MBA KNOWLEDGE BASE

https://www.pvpsiddhartha.ac.in/dep_it/lecture%20notes/IEE/IEE%20Unit-2.pdf?
fbclid=IwAR2lb_NgPnOR6k3FsuoHjpI2gDzA8kKG2YWyJRdZQLdl67i5Lt-wFPJ67No

BUSINESS MANAGEMENT IDEAS

https://www.businessmanagementideas.com/service-marketing/service-process/20903

iSixsigma, 2022-OPEATIONS PROCESS

From: https://www.isixsigma.com/dictionary/operations-
process/#:~:text=An%20operations%20process%20is%20simply,preparing%2C%20executing%2C%20and%2
0assessing.
Jaakko Riihinen, Principal Consultant, 2017 - - Operations Design Translates Your Strategy to Actions, QPR Software
https://www.qpr.com/blog/what-is-operations-design

T Mazzarol, S Choo - Property management, 2003 - emerald.com