Terms and conditions

Introductions:

Terms & Conditions (T&C) that follow in this article, as may be revised from time to time, are applicable to all our services available
online or offline. These terms and conditions are applicable to the services we provide for personal, non-commercial use of our services.
These T&C will not be applicable to our relationship with other commercial service providers (B2B) that we have an affiliation with.

Refund Modality:

The company will refund the money exactly the way it was received. The Refund process will be the same as per the Payment modality.
However, claiming refunds for any purchases made through MFS (Mobile Financial Services) e.g. Bkash, Nagad, Rocket etc will incur
a service/cash-out charge which has to be borne by the customer. The charge amount will vary according to the MFS availed during the
purchase.

Important:

Due to Covid-19, Airline has the authority to cancel and/or reschedule flights at any time. The destination you’re traveling to might be
under the Covid-19 travel restriction. Please check health advisories before you travel. In case of cancellation/reschedule airline policy
and ST convenience fee will be applicable.
Currently, we are handling large volumes of
inquiries and therefore may take longer than usual to respond.

Use of the Services:

As a condition of using our services, you attest that you are at least 18 years of age. You intend to use our services in accordance with
these terms and conditions and you will only book services from us with true and accurate information. If you book services for another
person except you, you are responsible for informing that person about our terms and conditions.

ST Convenience fee:

It is the charge that the customer needs to pay for the support, convenience and service that he/she is availing from the online
platforms. 5% VAT on the convenience fee will be applicable as per the directive from the National Board of Revenue (NBR).

Flight T&C:

Clients can book tickets all over the world using our state of the art app and website. The client can use any local or international debit
or credit card to pay for the flight after booking from the website.

If a client wants to cancel an International refundable ticket, we charge a service fee of BDT 1,500 per person in addition to the charge
by airlines. We will refund the amount after deducting our service fee. Please note that it takes a minimum of 12 bank days to complete
the refund process. This is not applicable for non-refundable tickets.

* ShareTrip convenience fee is non-refundable for online purchases.

* In case of cancellation of Bangladesh Biman Airlines flight, the refund will be processed within a minimum of 12 bank working weeks
as per airlines policy.
* For Saudia Airlines flights, the refund will be processed within a minimum of 12 bank working weeks as per airlines policy.
* In the case of Air India half portion flight refund, the refund will be processed within a minimum of 12 bank working weeks as per the
airline's policy.
 In case of changing the date of your flight, we first look into that particular airline's policy. The total charge for date change includes the
airline's date change fee plus the Fare difference of your changed date from a previously purchased date and our service fee of BDT
500 per person for any international Air Ticket.

In the case of Bangladeshi domestic Air Tickets, ShareTrip’s refund service fee is BDT 300 per person and the date change service fee
is BDT 200 per person.

If airlines increase the fare of a ticket during the booking period, the client has to pay the additional amount, else we will refund the paid
amount.

In case of date change/re-issue of the ticket for a child who will be crossing the child age to adult (as per airline policy) in the new travel
date, a new charge of the ticket will be the difference of airfare, plus a date change fee of an adult along with any other charges
applicable as per airline policy.

International check-in counters close 1.30 hours before flight time & domestic counters close 1 hour before the flight time.

ShareTrip does not issue one way tickets for Air India and Saudi Airlines (labour tickets). We also do not issue any labour tickets to
Malaysia & Middle Eastern Countries.

Privacy:

ShareTrip honours your privacy. Please check our current Privacy Policy to understand how we use and process your personal data.

Modification of these Terms and Conditions:

ShareTrip reserves the right to change the terms and conditions, at any time without prior notice.

User Agreement:

By booking any service from our app and website you acknowledge and agree to have read, understood, and agreed to the terms and
conditions (including the privacy statement). Disagreement to any of the terms and conditions stated above will not be considered after
booking any service from ShareTrip.

Contact:
flight@sharetrip.net   |   +8809617617617
ShareTrip Ltd.
Front Office: Rangs Pearl Tower, 4th Floor, House 76, Block E, Road 12, Banani, Dhaka 1213
Corporate Office: JCX Business Tower (3rd & 6th Floor) 1136/A Block I, Bashundhara R/A, Dhaka 1229