Loudoun County, Virginia

REQUEST FOR PROPOSAL (RFP)

Attachment I - Oracle Managed Services, RFQ 438782
Additional Vendor Response Information
General Instructions This Excel workbook provides the templates to be used in defining skills and experience of your
technical resource pool and quantify the costs for your services in response to this RFP.

Tab 2 and Tab 6 present instructions on how to complete the self-ratings for your staff resources
and guidance on filling out the pricing proposal template respectively.

Tabs 3 - 5 are for your use in rating the Skills and Competency of your technical resources as related to
the scope of work requirements for this RFP.

Tab 7 provides a blank preformatted template for the pricing proposal.

 Loudoun County, Virginia

REQUEST FOR PROPOSAL (RFP)

Oracle Managed Services, RFQ 438782
Vendor Self-Rating Template The next 3 worksheets in this workbook (Tabs 3 - 5) define the skills and experiences by which you are
asked to rate your technical staff. Each worksheet focuses on a subset of the skills and capabilities sought.
Instructions on how to prepare and submit your company's self-ratings appears below.

The Oracle R12.2 Technical Support tab identifies customary and common technical skills / capabilities
essential to perform the tasks identified in the scope of work for this RFP. The skills are grouped by
the following four (4) key activities: Business Process execution and delivery, Procedure design and
implementation, Production Support, and Test Scripting.

The Functional Consultant Expertise tab drills down on the skillsets of the techno-functional Oracle
Analyst. You are asked to rate your staff's expertise specific to their experience in support of the
Oracle R12.2 HR and Financial modules. To help you differentiate the bench strength of your staff
in each area, you are asked to rate your staff's proficient and experience for each separately.

The DBA Consultant Expertise tab defines the body of knowledge and skills sought in an Oracle DBA.
Instructions For each skill/activity presented across all 3 worksheets, you are asked to rate your technical staff's
knowledge and proficiency, and years of experience. We also want to know how many staff in your
resource pool have these skills/experiences.

Column B - Proficiency: A dropdown menu with preset values is provided for the Proficiency rating.
The Proficiency metric represents the "average" rating across all employees considered part of your
resource pool for the skillset. See example below.

Example: If you rate 10 employees as "Intermediate," 2 employees as "Novice," and 3 employees as

"Expert," the Proficiency rating assigned for this skill/activity is "Intermediate." Among the 15 employees,
the "average" proficiency is "Intermediate."
Column C - Years of Experience: Enter the "average" years (of experience) your staff resources have been
in roles requiring the skillset.
Column D - Number of Employees: Enter the number of full-time employees demonstrating the skill.

A composite of these 3 metrics will be used to gauge the overall competency of your staff to support our
initiative.
 Expertise Delivering Oracle Technical Support Services Employee Proficiency Experience # Employees
(Average Ranking) (Average Years) (Proficient in Skill)

1A. Business Process

Able to assess & recommend improvements to business processes and
support organizational design.
Experience configuring modules as per business processes and user
requirements and development/support skills.
Communicate with stakeholders to understand business processes in
order to translate into technical requirements and designs.
Support all go-live activities, Post-production troubleshooting and
analysis of business process issues
Work experience includes extensive business process analysis,
configuring Quality, implementing Logical Apps, user training and
documentation.
Perform functional testing for existing modules to understand existing
business process, created documents to understand functional
requirements.
1B. Procedures
Design and implement policies & procedures in accounting, personnel,
operations and communications.
Develop test scripts and procedures to ensure quality results upon
implementation.
Prepare standard operating procedures for modification/changes to the
setup documents

Prepare End-user training materials and standard operating procedures.

Develop customized PL/SQL programs (triggers, stored procedures,

packages) in order to implement business rules and referential
integrity.
Develop database objects including tables, Indexes, views, packages,
triggers and procedures to troubleshoot any database problems.
Create database objects such as Procedures, Functions, Cursors, and
Packages in Oracle using SQL and PL/SQL.
Experience customizing standard Oracle reports.
 Expertise Delivering Oracle Technical Support Services Employee Proficiency Experience # Employees
(Average Ranking) (Average Years) (Proficient in Skill)

1C. Production Support

Full cycle implementation of Oracle ERP E-Business Suite Release 12.2
(Finance and/or HR).
Assist with the resolution Production issues in Oracle R12.2 HR and/or
Financial modules.
Document requirements, setup, and testing for Oracle R12.2 HR and/or
Financial modules.
1D. Test Scripts
Develop test scripts, communicated/guided business
users/stakeholders, test application and proactively resolve issues
through effective cross-functional interactions.
Provide basic training for the key users of the client, developed test
scripts, and created user manuals.
Create test scripts for various Oracle functionality and supported users
in the User Acceptance Testing stage.
Support the preparation of Test Cases, Test Scripts for Oracle R12.2 HR
and/or Financial modules deployment.
Create test scripts and performed unit, system, integration, UAT,
regression and end-to-end testing.
Develop comprehensive quality assurance documentation including test
plan, test scenarios, and test scripts.
Prepare test scripts, participated in executing test cases for schedule
releases and patch testing.
 Employee Proficiency Experience # Employees
Techno-Functional Expertise (Average Ranking) (Years) (Proficient in Skill)
II. Expertise with Oracle R12.2 HR Modules
Provide analytical, configuration and support of Oracle 12.2 HR modules
Provide guidance and maintenance support of Oracle 12.2 HR modules.
Experience providing ongoing support coordination as well as all tracking
and reporting.
Design and configuration of new features and functions.
Create and execute test cases to validate application functionality in
preparation for production release.
Create and maintain application documentation.

Provided post implementation R12 support to users of Oracle HR modules.

Experience gathering and documenting requirements from the business as

needed for ongoing refinements
Experience reviewing and refining functional design documents for Oracle
R12.2 HR modules.
III. Expertise with Oracle R12.2 Financial Modules
Provide analytical, configuration and support of Oracle 12.2 Financial
modules
Provide guidance and maintenance support of Oracle 12.2 Financial
modules.
Experience providing ongoing support coordination as well as all tracking
and reporting.
Design and configuration of new features and functions.
Create and execute test cases to validate application functionality in
preparation for production release.
Create and maintain application documentation.
Provided post implementation R12 support to users of Oracle Financial
modules.
Experience gathering and documenting requirements from the business as
needed for ongoing refinements
Experience reviewing and refining functional design documents for Oracle
R12.2 Financial modules.
 Employee Proficiency Experience # Employees
Oracle DBA Expertise (Average Ranking) (Years) (Proficient in Skill)
IV. Oracle R12.2 Database Administration Expertise
Administer multiple instances of Oracle 12c databases .
Installed, administered, and maintained Oracle servers used for Oracle
systems.
Design, install, configure, and implement backup/recovery strategies for
daily Oracle database backups.
Monitor database performance to maintain high availability and identify
anomalies, errors and networking issues.

Analyze performance trend reports to detect and resolve table-space

fragmentation and migrations.

Provide ongoing support of production database environment, space

projection and utilization to improve performance.

Performance tuning of existing Oracle applications.

Develop and implement database security and user management processes,
e.g., security patches, space management.
Maintain database configurations in compliance with release management
and change management.
Experience providing 24*7 on-call DBA support rotation for production
needs as required.
Experience supporting Oracle Cloud Infrastructure
 Loudoun County, Virginia

REQUEST FOR PROPOSAL (RFP)

Oracle Managed Services, RFQ 438782
Pricing Proposal Template The pricing proposal shall address all associated costs for the items listed below in the order presented:
-    Techno-Functional Oracle R12.2 Financial Analyst
-      Techno-Functional  Oracle R12.2 HR Analyst
-     Oracle R12.2 Database Administrator

Tab 7: Pricing Proposal Template is preformatted with the data columns to be included in your proposal.

Loudoun County requires all costs to be broken down into categories and subcategories. Vendors are
advised not to submit pricing without adequate detail information and explanation. Pricing shall be
presented a one (1) year contract with 5 renewal years. Individual cost components must be presented
as line items in the cost table for each year.
Loudoun County Oracle Managed Services
RFQ 438782
Vendor Pricing Proposal
Hours* Hourly Total
Resource Role/Classification (per month) Rate (monthly)

1st Contract Year

Resource #1 Techno-Functional Oracle R12.2 Financials Analyst 160 $ - $ -
Resource #2 Techno-Functional Oracle R12.2 HR Analyst 160 $ - $ -
Resource #3 Oracle R12.2 Database Administrator 160 $ - $ -
Total Cost - 1st Contract Year (Calculate the total annual costs for all services) $ -
1st Renewal Contract Year
Resource #1 Techno-Functional Oracle R12.2 Financials Analyst 160 $ - $ -
Resource #2 Techno-Functional Oracle R12.2 HR Analyst 160 $ - $ -
Resource #3 Oracle R12.2 Database Administrator 160 $ - $ -
Total Cost - 1st Renewal Contract Year (Calculate the total annual costs for all services) $ -
2nd Renewal Contract Year
Resource #1 Techno-Functional Oracle R12.2 Financials Analyst 160 $ - $ -
Resource #2 Techno-Functional Oracle R12.2 HR Analyst 160 $ - $ -
Resource #3 Oracle R12.2 Database Administrator 160 $ - $ -
Total Cost - 2nd Renewal Contract Year (Calculate the total annual costs for all services) $ -
3rd Renewal Contract Year
Resource #1 Techno-Functional Oracle R12.2 Financials Analyst 160 $ - $ -
Resource #2 Techno-Functional Oracle R12.2 HR Analyst 160 $ - $ -
Resource #3 Oracle R12.2 Database Administrator 160 $ - $ -
Total Cost - 3rd Contract Year (Calculate the total annual costs for all services) $ -
4th Renewal Contract Year
Resource #1 Techno-Functional Oracle R12.2 Financials Analyst 160 $ - $ -
Resource #2 Techno-Functional Oracle R12.2 HR Analyst 160 $ - $ -
Resource #3 Oracle R12.2 Database Administrator 160 $ - $ -
Total Cost for 4th Contract Year (Calculate the total annual costs for all services) $ -
5th Renewal Contract Year
Resource #1 Techno-Functional Oracle R12.2 Financials Analyst 160 $ - $ -
Resource #2 Techno-Functional Oracle R12.2 HR Analyst 160 $ - $ -
Resource #3 Oracle R12.2 Database Administrator 160 $ - $ -
Total Cost for 5th Contract Year (Calculate the total annual costs for all services) $ -
Grand Total: 6 Years Projection $ -
* Actual billable hours may vary.