BASELINE DATA

Fifty-four percent of U.S. citizen reported that they are wasting time on follow-up for
much-needed files in cluttered online filing systems, found a new report from the marketing
research firm Wakefield Research and data analysts Elastic. The report observed that “loss of
time negatively impacts the companies, clients and workers since they waste energy that would
be better spent on planning, strategy and overall company growth.”An average client tries to
search for a file for 50% of his time on average, which equates to 18 minutes each day (Mansi,
2020)

More than 4 in 5 (81%) office pros can’t find an important document “when a boss or client has
put them in the hot seat. Of those, nearly one-in-three office pros (31%) frequently struggle to
find documents they need during a tense moment at work.”Time loss directly affects productivity
and with remote work solidified as emblematic of the return to work, whether hybrid or full
remote. The report stated: “IT teams must address this critical lost time head-on with functional
solutions. Organizations must ensure that their client will not get lost in organizational rabbit
holes.”(Mendoza, 2021)

In recent years, online tracking systems have become an essential component of many businesses
and organizations. These systems enable clients to track their application, orders, or shipments
online, reducing the need for direct communication with the company and improving overall
customer experience. One of the primary benefits of online tracking systems is that they can
reduce the workload of customer service representatives by allowing customers to track their
applications or orders themselves. However, implementing an online tracking system can also
pose a challenge, including ensuring accuracy and timelines of information and integrating with
existing systems (Menezes & Arshad, 2018

Document monitoring has been an area of concern in various organizations. Over the years,
various strategies have been devised to tackle document monitoring, thereby bringing about the
development of software applications for document management. These applications solve the
problems of document creation, document retrieval, distribution, document workflow, email
management, document security. Despite these functionalities, we need to obtain efficiency
and effectiveness when it comes to document monitoring