Shilpa G
CARRIER OBJECTIVE
Security Operations – Manager
CONTACT DETAILS
Mob: 8553243600
Email: gshilpablr@gmail.com
Bengaluru,India
AREAS OF EXPERTISE
• Overall Security Operation
Centre Management
• Splunk SIEM
• AWS
• Vulnerability Assessment
Management
• Incident Management
• Change Management
• ISO-27001 compliances
• People Management
• Client Servicing
• Service Now
• Zendesk
Seeking a techno-functional position in the organization to
leverage my overall IT industry professional experience to
contribute to the organization’s next level growth in cyber security.
PROFESSIONAL SYNOPSIS
• A dynamic and versatile professional with 11+ years of overall
experience in IT Industry with 7+ years in Cyber Security.
• Presently associated with Envestnet Yodlee as Security
Operations - Manager
• Strong core expertise in SIEM Solutions, Building Security
Operation Center, Security Incident Handling and Problem
Solving.
• Skilled in various Cybersecurity technologies, Microsoft
applications, Customer Service, Strategic Planning, Leadership,
and IT Service Management.
• Responsible for people management with specific reference to
managing the growth and development of the people working
in the team.
• Excellent communicator with good command over verbal and
written communication skills.
WORK EXPERIENCE
Envestnet Yodlee, Bengaluru (Dec 2012 - Present)
Role: Security Operations - Manager (Aug 2020 - Present)
• Managing the team of 10 cyber security professionals.
• Work with management to develop information security
policies, standards, procedures and guidelines across multiple
platform and application environments.
• Building Security Operations Center and Incident response
team from scratch.
• Performing changes, handling escalated incidents and working
on New Projects as per client requirements.
• Manage and operate all security solutions and technology used
in cyber security to provide protection and regulatory
compliance.
• Contribute to playbook refinement and process streamlining.
• Good experience in working with cross-functional IT
infrastructure teams like network, systems, database,
application, security to build and manage effective security
operations.
• Assess the training needs and selects training tools for team
members.
• Handling complex security incidents in a critical situation.
• Review monthly reports of security incidents

AREAS OF INTEREST
• Threat Intelligence
• Risk Management
• Incident Response
Automation (SOAR)
TRAININGS AND CERTIFICATIONS
• Splunk fundamentals
• Network +
• CCNA
• ITIL v3 Foundation
• Vulnerability Management
Foundation
• VMDR
AWARDS AND RECOGNITION
• Multiple internal SPOT
awards in appreciation of
excellent in-line work
deliverables.
• MVP - Q3 FY’19
ACADEMIC QUALIFICATION
Bachelor of Engineering
Electronics and Communication
VTU | 2005 - 2009
Role: SOC - Lead (Aug 2018 – Aug 2020)
• Lead the team of 3 L1 and 2 L2 SOC Analyst in SOC activities.
• Active contributor to the SOPs and effectively streamlined the
workflow process.
• Responsible for investigating and eradicating major information
security incidents across the Yodlee enterprise.
• Process framework improvement with proper incident triage,
timely prioritization and calibrated incident management.
• Utilizing Splunk as a SIEM: Create customized event correlations,
searches, regular expressions, dashboards, and reports.
• Provide guidance to juniors and how to resolve security incidents
• Achieved in having enablement program of training SOC team for
new SIEM solution.
Role: SOC Analyst (Sept 2015 – Aug 2018)
• Conduct proactive monitoring, investigation, and mitigation of
security incidents.
• Research new and evolving threats and vulnerabilities with
potential to impact the monitored environment .
• Search firewall, email, web or DNS logs to identify and mitigate
intrusion attempts.
• Investigate malicious phishing emails, domains and IPs using
Open-Source tools and recommend proper blocking based on
analysis.
Role: Senior Client Service Engineer (Dec 2012 – Sept 2015)
• Providing application support by troubleshooting and solving
client reported issues, coordinating with client on their
maintenance release and ensuring that their product bug fixes are
pushed to production and also help Operations team in solving
incidents.
IBM India Pvt Ltd, Bengaluru (July 2011 - July 2012)
Role: Technical Support Engineer
• Troubleshoot issues on 2003 Active directory, issues related to
DHCP IP conflict issues and troubleshoot issues related to RSA VPN
Connection.
Agni Information Systems Pvt Ltd, Bengaluru(Feb 2010 – Apr 2011)
Role: System Administrator
• Configur and maintain computer networking devices like routers
and switches. Diagnose, troubleshoot, and resolve hardware,
software, or other network and system problems, and replace
defective components when necessary.
Your Sincerely,
Shilpa G