Candidate Pack

DWP Candidate Pack
Job Role: Higher Executive Officer (HEO) Channel Forecaster and Modeller
Civil Service Jobs Reference: 294741
Closing date: 2 July 2023
DWP Candidate Information Pack

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Welcome About DWP Vacancy Description
Recruitment Process Indicative Timeline Terms, Conditions

and Benefits

Welcome Background Vacancy Process Timeline T’s & C’s Using This PDF
This is a fantastic opportunity to work in a Department that

touches the lives of citizens the length and breadth of the
This is a fantastic UK. More than ever, DWP is playing a critical role in
opportunity to work in a supporting citizens through the economic impact of covid-19
Department that touches the – both into work and progressing within work. DWP has an
ambitious programme of welfare reform, and the way in
lives of citizens the length
which we deliver our services to over 20 million customers a
and breadth of the UK. year. We aspire to be a truly inclusive employer and
welcome applications to help us reflect the citizens we
serve. We promote “I can be me in DWP” to help us create
a place to work where everyone feels they can be valued
and respected while being themselves. We are guided by
our departmental values: we care, we deliver, we work
together, we adapt and we value everyone. They sit at the
heart of everything we do and understanding how we live up
to them helps us learn for the future. It is an incredibly
exciting time to work in the Department for Work and
Pensions. Thank you for your interest in joining us.
Debbie Alder
DWP Director General People, Capability and Place

About DWP
The Department for Work and Pensions (DWP) is responsible for welfare, Our Values
pensions and child maintenance policy. As the UK’s biggest public service Our values guide how we work with each other, customers and
department it administers a range of working age, pension age, disability and ill others. Understanding how we live up to them helps us learn
health benefits to over 20 million claimants and customers. for the future.
We care
Responsibilities We look out for each other. We listen to each other and
We are responsible for: to our customers. We take people’s needs seriously.
• understanding and dealing with the causes of poverty rather than its symptoms
• encouraging people to work and making work pay We deliver
• encouraging disabled people and those with ill health to work and be We are committed and professional. We take
independent responsibility for getting the job done right. We take
• providing a decent income for people of pension age and promoting saving for pride in our expertise and our purpose.
retirement
• providing value for money and reducing levels of fraud and error
We adapt
We learn and grow together to find better ways of
Priorities
working. We change what we do as our customers’
Our priorities are to:
needs change.
• run an effective welfare system that enables people to achieve financial
independence by providing assistance and guidance into employment
We work together
• increase saving for, and security in, later life
We pull together because we know that when we join
• create a fair and affordable welfare system which improves the life chances of
up with others we achieve greater things.
children
• deliver outstanding services to our customers and claimants
• Deliver Efficiently: Transform the way we deliver our services to reduce costs We value everybody
and increase efficiency We work to make this a place where everyone belongs
• Read our Single Departmental Plan to find out more about how we are and can be at their best. We know that being inclusive
performing against our objectives.. will be at the heart of our success.

Diversity and Inclusion in DWP

Everyone in our workforce is unique, brings their own individual perspectives, are As an inclusive employer we will not tolerate discrimination.
valued for being themselves and what they bring to the organisation. As an
organisation, we want to attract, develop, nurture and retain colleagues with Our HR policies are fully inclusive of all staff regardless of age,
diverse backgrounds and experiences. We represent different age groups, socio- working-pattern, disability or long-term health conditions, sex,
economic backgrounds, faiths and beliefs. To gain the benefits of this diversity we sexual orientation, pregnancy and maternity, race, ethnicity,
must embed an inclusive culture where everyone feels comfortable challenging nationality, religion or belief, gender identity expression or
ways of thinking and voicing their own opinions and ideas. reassignment, relationship status, marital status (including
equal/same sex marriage) and civil partnership, caring
Our purpose is to create a flexible, inclusive and continuously learning responsibilities, trade union activity or political beliefs – or any
organisation, so we have the right skills, in the right place, at the right time to meet other grounds.
our business and customer’s needs.
You can read more about DWP’s commitment to Diversity and
DWP is committed to providing services which embrace diversity, and which Inclusion on slide 34.
promote equality of opportunity. As an employer we are also committed to equality
and valuing diversity within our workforce. Our goal is to ensure that these
commitments, reinforced by our Values, are embedded in our day to day working
practices with all our customers, colleagues and partners.
As an employer we are also committed to the wider ambition to become an

inclusive employer of choice and we will continue to:
• increase the representation of currently under-represented groups to make
DWP more diverse; and
• build an inclusive environment, where everyone feels a sense of belonging that
they can be themselves and feel supported, empowered, respected and fairly
treated at all times.

A day in the life of a Channel Forecaster and Modeller

I started with Channel Forecasting two years ago. I have
a varied career background, having worked in various
public and private sector fields, and I can honestly say that
the team spirit I have experienced since joining has been
nothing short of fantastic. A career in Channel Forecasting
offers a huge range of opportunities to develop skills and
experiences across the DWP Operational Centre in a
supportive learning environment. What I like best is the
variety I’ve found in my job. Telephony forecasts play a
pivotal role for so many associated teams and Insert Picture
departments and you will find yourself developing
relationships with wide ranging stakeholders. From
utilising learnt forecasting methods to developing new
methods of your own, you will be working in a team that
prides itself on delivering a first-class service and
contributing in a significant way to improving service
delivery for our wide-ranging benefit customers.
Emma Pierce

A day in the life of a Channel Forecaster and Modeller

I love my role and am very lucky to be part of such a
Fab team
I really enjoy my role and feel very lucky to be part a great team
doing such important and challenging work.
Each day as a Channel Forecaster can be quite varied, but usually
starts with gathering data from a broad range of sources. These
include DWP data systems, outsource partners and other teams
across the Department and are used to identify anomalies,
patterns and trends as well as new drivers of demand via various Insert Picture
forecasting tools designed by the team.
Another major part of my day, and one that I really enjoy, is
taken up with stakeholder management. Building wide ranging
relationships is key to ensuring the team operates as efficiently
as possible, as well as ensuring that I have all the relevant insight
needed to make forecasting decisions.
The data available to me, how the Department delivers its
business and customer behaviour is constantly changing on a
day-to-day basis so I’m always looking for ways to adapt and
improve our methods and models to ensure that we meet the
needs of our customers.
Darren Lawler

Job Title Vacancy Description

Channel Forecaster and Modeller What are we offering?
Vacancy reference DWP is looking to fill up to 13 roles in Service Planning and Delivery Directorate.
294741 Service Planning and Delivery, within Service Excellence, is fast paced and challenging, with a
diversity of roles which include Resource Planning, Change Delivery, Performance Insight,
Salary Design and Delivery of customer service, Service Assurance and Response, and Contract
management. These roles are an opportunity to work within the Service Assurance and
These posts are at HEO level. Response community.
The salary range is: These are key roles, and we are looking for people who will help us deliver strategic and
£37,520 - £39,777 (Outer London) short-term demand forecasts for channels including voice, web chat, e-mail and admin for a
£39,150 - £39,777 (London) broad range of Directorates within DWP. This work supports the delivery of DWP’s
performance and organisational strategic goals. Understanding demand drivers and levers
£34,173 - £34,971 (National).
for customer contact is essential to the role and to model this across in the short term,
Civil servants applying on promotion medium- and long-term planning cycles. The data modelling required is a specialist skill that
will usually be appointed to the requires data collation from various sources, both internal and external to derive a pattern of
salary minimum or within 10% of behaviour to accurately predict volumes, including ONS data, DWP workload forecasts, UK
labour market analysis.
existing salary.
The role also encompasses critical relationship management at all levels (up to Director
Level) to articulate and explain forthcoming demand and highlight areas of potential risk.
We welcome applications from candidates who demonstrate the technical, analytical and
communication skills required for this role. See Personal Specification for a full skills
requirement.
The roles available will be based in various sites geographically, aligned with Service
Planning and Delivery strategic locations. Some travel to other locations may be necessary.
Standard promotion rules will apply, and successful candidates will be placed on the pay
scale and terms and conditions of DWP.

Vacancy Description
What are my responsibilities?
As a Channel Forecaster and Modeller, you be responsible for gathering and integrating a diverse and broad range of internal and external
insight and data; creating forecasting methodologies (using excel data model and data analysis formulae) and processes to develop demand
forecasts for telephony, processing volumes and Average Handle Times across DWP products. The role will be an expert domain for intra-day,
short, medium, and long-term telephony forecasts (1-5 year) for DWP product lines. In adherence to DWP standards of behaviours and security
standards, this will be undertaken by:
• Researching and investigating the digital, transformation, policy, and external political, social, economic and media context making
judgement on what’s relevant to forecasting and what isn’t and translating insight into customer contact profiles.
• Proactively and extensively establishing and maintaining internal and external relationships including DWP Strategic Analysts, Senior
Operational Leads DWP Transformation and Digital colleagues and use forecasting expertise to elicit relevant information to inform forecast
production. Ensuring relationships engender ongoing sharing of information as business as usual and as well as allowing forecaster to
inform, challenge and influence thinking.
• Collaboratively working with DWP Strategic Analysts to understand latest external and internal operating context including political and
budget view to gather key insight; share latest modelling techniques and use sound judgement and decision-making translating outputs from
conversations into meaningful forecasts meeting agreed performance expectations.
• Using experience and insight to develop and employ different forecasting methodologies and models to create, develop, validate and
maintain a range of forecasting products, accessing, and analysing data from a broad range of complex MI sources such as Genesis
workforce manager, DWP Strategic forecasts, labour market statistics, external sources, other Government and DWP MI.
• Proactive forecasting of unplanned events where there is little or no historic data to refer to. This requires new models and techniques to be
devised and implemented across the affected services using scenario modelling.
Read more>

Vacancy Description continued

What are my responsibilities? Continued…
• Support the development and maintaining the accuracy of data within the Channel Forecasting reporting systems.
• Using sound judgement to formulate clear and precise narrative alongside the forecasts that serves to act as a record for channel
forecasting rational and decision making as well as providing the recipient a clear picture of forecasting risks and assumptions. Present
forecasts and narrative in a suitable format to a broad range of stakeholders. Quickly assimilating challenges and questions to respond with
confidence.
• Analysing forecast performance outturn to identify and respond to variation in forecast performance and issues in operational delivery that
are impacting on customer service, forecasting, and planning; and present and/or escalate to stakeholders with confidence.
• Flexibly and often within tight deadlines, responding to ad hoc demands for additional forecasts and scenario planning to support DWP
strategic planning and risk management.
• Working independently, and as part of a team of HEO’s and supporting the SEO and G7.

Person specification
What we are looking for
Job Title Essential Criteria:
Channel Forecaster and Modeller
Lead Criteria
Vacancy reference
• Have strong numerical and analytical ability that is sufficient to quickly research, assimilate & analyse
294741 large volumes of complex operational data (historical, current, and future trends) and political, legal,
social economic and media context to provide forecasts and evidence-based narrative/rationale by
Salary using sound judgement and decision making.
These posts are at HEO level. • Demonstrate excellent stakeholder management and communication skills including proven ability to
confidently, enthusiastically and in an inclusive manner, engage widely across a large and diverse
The salary range is: organisation and externally.
£37,520 - £39,777 (Outer London)
£39,150 - £39,777 (London) Other Criteria
£34,173 - £34,971 (National).
• Ability to use a range of different communication channels, demonstrate the ability to effectively
Civil servants applying on promotion summarise and present complex information to a range of different audiences including senior leaders,
will usually be appointed to the confidently responding to challenge as well as successfully challenging thinking and providing different
salary minimum or within 10% of perspectives.
existing salary.
• Can take the initiative and use a pro-active approach building an in-depth understanding of the needs
of the business and impacts on DWP products using well-developed research, data analysis
skills. Demonstrate ability to develop, validate and deliver multi-channel forecasting models for DWP
If there are a high number Operational Directorates using data analysis tools, such as Microsoft Excel, graphs, and pivot tables.
of applications, we will sift
Desirable criteria
against the lead criteria
only. • Knowledge of Visual Basic Applications would be advantageous
• Knowledge of Genesis Work Force Manager (GWFM) or similar systems
• The ability to speak Welsh is desirable for positions based in Wales

Assessment Process
Job Title The selection process will assess both what candidates are good at and what
they enjoy to help us assess candidates’ technical skills, experience,
Channel Forecaster and Modeller behaviours, strengths and their potential. Selection will be by an on-line
assessment, followed by written sift. There will then be a technical exercise
Vacancy reference
and you will be required to present your outcomes at the beginning of a video
294741 interview via MS Teams.
Salary This vacancy is using Success Profiles and will assess your Technical ability,
Behaviours, Strengths and Experience.
These posts are at HEO level.
Stage 1 On-Line Assessment
The salary range is:
£37,520 - £39,777 (Outer London) At the first stage of your application, you will be invited to complete a Civil Service
£39,150 - £39,777 (London) Numeric Test which will assess your numeric/math skills. You will need to pass the
£34,173 - £34,971 (National). on-line test to progress through to written sift and interview. Please complete the
online test as soon as possible (within 24-48 hours is recommended); the closing
Civil servants applying on promotion date for the test and application is 02/07/2023. If you fail to complete the online test
will usually be appointed to the before this deadline, your application will be withdrawn.
salary minimum or within 10% of
Guidance for the test will be available when you are invited to take the test. The
existing salary.
test is administered online and accessed via the CS Jobs website:
Civil Service online tests - GOV.UK

Job Title Assessment Process

Stage 2 Application & Sift
Channel Forecaster and Modeller
Vacancy reference CV and Personal Statement
If you successfully pass the Civil Service Numeric Test, you will be invited to complete
294741 the next stage of the application: the CV and a Personal Statement of up to 1250
words.
Salary
The CV is an on-line tool accessed through the CS Jobs website and there is
These posts are at HEO level. no requirement to upload your personal CV. Our CV element is short, and allows
an initial check of eligibility, so please put the main content of your evidence
The salary range is: and skills in your Personal Statement.
£37,520 - £39,777 (Outer London)
£39,150 - £39,777 (London) A written sift will be conducted using evidence from your Personal Statement (no more
£34,173 - £34,971 (National). than 1250 words), which will be assessed against the Essential Criteria within the
advert (see slide 11), so please ensure you show evidence of how you meet the
Civil servants applying on promotion Essential Criteria in your Personal Statement. Your layout is entirely your preference,
will usually be appointed to the you may choose narrative, bullets, etc. You may choose to address each criteria
salary minimum or within 10% of separately, however, one narrative example may cover and evidence several
Essential Criteria.
existing salary.
Do not include behavioural examples within your application as these will not be
assessed in the sift and will only be tested at the interview stage.
This process will form a shortlist for interviews.
If there are a high number of applications, we will sift against the

lead criteria only.

Job Title Assessment Process

Channel Forecaster and Modeller Stage 3 Interview – live teams video interview
Vacancy reference The selection process will assess both what candidates are good at and what they
enjoy to help us assess candidates’ behaviours, strengths and their potential.
294741
If you’re successful at the written sift stage, a technical exercise will be sent to you
Salary prior to your interview, and you’ll be expected to present your outcomes in a
presentation at the beginning of the interview. This will assess your numeric,
These posts are at HEO level. analytical and technical skills. Any evidence you provide relating to
Communicating and Influencing, will be included in the Behaviour score. Full
The salary range is:
instructions will be sent out with an invitation to interview.
£37,520 - £39,777 (Outer London)
£39,150 - £39,777 (London) It’s important that you complete this exercise by yourself and not receive any
£34,173 - £34,971 (National). support to do so – if it’s found that you haven’t complied with this then your
application will be withdrawn from the exercise.
Civil servants applying on promotion
will usually be appointed to the The interview will last up to 50 minutes (including Presentation) during which you will be
salary minimum or within 10% of assessed against the following Behaviours:
existing salary. Communicating and Influencing
Seeing The Bigger Picture
We will also assess Strengths and Experience during the interview.

Recruitment Process
How to Apply To apply for this post please follow the instructions on the CS Jobs website by no later
than 2/07/2023
You will find some more information about the process which we will be using for this
Civil Service Commission’s
recruitment campaign on the Further Information slide of this presentation. This may
Recruitment Principles
help with your preparation.
Alternative Formats
If you are an existing civil servant and want to know more about transferring to another
Further Information department you should refer initially to your current department’s guidance on transfers
within the civil service. If you have further specific questions about transferring to DWP,
you should contact the vacancy holder.
 Move your mouse pointer

over the buttons above and
click for more information.
Disability Confident Scheme
Reasonable Adjustments DWP is recognised as a Disability Confident Leader, demonstrating the
DWP is committed to making reasonable adjustments for disabled departmental commitment to attracting, recruiting and retaining disabled
candidates who may require additional help throughout the application people, and supporting them in achieving their full potential. As users of the
process. Adjustments to the recruitment process can vary, as they are disability confident symbol, we have made a firm commitment to guarantee
personal to a candidate’s needs, so it is important to contact us about a place in the final assessment stage to all disabled applicants who have:
any adjustments you feel could help your circumstances. • a physical or mental impairment which has a substantial and long term
Some examples are: (over 12 months) adverse effect on your ability to carry out normal day to
• Written tests instead of a computer assessment day activities; or have been diagnosed with HIV infection, cancer or
• Extra time to take written tests multiple sclerosis; and
• Larger print for written information • meet the minimum criteria at the application stage
• Being accompanied by an interpreter
A full definition and examples can be found on this webpage.
You will be asked at the initial application stage if you require a You will be asked at the initial application stage if you wish to apply via the
reasonable adjustment. More information regarding reasonable scheme
adjustments for online tests can be found on this webpage.

Recruitment Process
How to Apply Selection for appointment to the Civil Service is on merit, based on fair and open
competition, as outlined in the Civil Service Commission’s Recruitment Principles.
Civil Service Commission’s In accordance with the Civil Service Commissioners’ Recruitment Principles,
Recruitment Principles our recruitment and selection processes are underpinned by the requirement of
Alternative Formats appointment based on merit by fair and open competition. If you feel your
application has not been treated in accordance with the Recruitment Principles and you
wish to make a complaint, you should contact dwprecruitment.grs@cabinetoffice.co.uk
Further Information
in the first instance.
If you are not satisfied with the response you receive, you can contact the Civil Service
Commission at:
click for more information. civilservicecommission.independent.gov.uk
info@csc.gov.uk
Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ.

Recruitment Process
How to Apply If you wish to receive a hard copy of the information, or in an alternative format
e.g., Audio, Braille or large font then please contact: spd.recruitmentadmin@dwp.gov.uk
Alternative Formats
Further Information .
Please quote the vacancy reference number on your

correspondence

On-Line Assessment
There is information on how you can prepare for and practice the tests is on the Gov.uk
website – Civil Service online tests - guidance for candidates Civil Service online tests -
GOV.UK
How to Apply
Personal Statement and CV
Civil Service Commission’s When completing your personal statement, please read and understand the
Recruitment Principles Essential Criteria thoroughly, as this is what your written evidence will be assessed
against. Your layout is entirely your preference; you may choose narrative, bullets, etc. You
Alternative Formats
may choose to address each of the criteria separately, however, one narrative example may
cover and evidence several criteria. You may not be able to meet all the assessment
Further Information criteria, but please ensure you evidence: the key personal requirements and what have you
done that relates to the requirements. You don’t have to explain the whole process, just
what you have done and the skills and experience you have used. Share with us what

makes you suited to this role and why, what you can do and the skills you have that are
transferable to the key requirements, and the life experience or passion you have that
click for more information. are linked to this role. Please do not submit a speculative application where you do
not meet all of the Essential Lead Criteria, as these applications will be unsuccessful. Do
not include Behaviour examples within your application as these will not be assessed in the
sift and will only be tested at the interview stage.
The Sift will take place between 29 June 2023 and 7 July 2023.
Blended Interview:
As well as delivering a Presentation, you will be asked a mixture of Experience, Behaviour
and Strength questions. A blended interview aims to be more of a conversation at interview,
offering a more inclusive approach. The Experience, Strength and Behaviour based
questioning explores what the candidate can and has done, but also their potential. The
Civil Service uses a behaviour Framework to assess candidates’, knowledge and skills. The
following link provides you with the behaviour framework you will be assessed against.
Read more>

Behaviour Question
Recruitment Process Candidates will be expected to present evidence of the following behaviours at interview:
• Communicating & Influencing (Level 3)
• Seeing the Bigger Picture (Level 3)
How to Apply An example of a Behavioural question would be:

Tell me about a time when you’ve had to deal with a difficult customer. It may help to use one or
more examples of a piece of work you have completed or a situation you have been in, and use
the WHO or STAR model to explain:
What was the task, How you approached the work/situation and what the Outcomes were, what
Alternative Formats did you achieve? Or What was the Situation? That were the Tasks? What Action did you take?
What were the Results of your actions?
Further Information
Experience Questions
Questions relating to experience are simply designed to understand in more detail your
 Move your mouse pointer experience and suitability to this technical role.
click for more information. Examples of Strength based questions include:
What motivates you? What do you like doing? What makes this enjoyable?
Can you think of one small manageable step that would improve x for you?
If you have any questions about It is difficult to prepare for strength type questions. However, you can think through your answers,
applying for this role, please contact: focus on your achievements and aspects you enjoy and decide how these can be applied in the
spd.recruitmentadmin@dwp.gov.uk organisation and role.
While strengths questions are shorter and we do not expect a full STAR response, the panel is
interested in your first reaction to the question and information or reasoning to support this.
Indicative Timeline
Please note that these dates are only indicative at this stage and could
be subject to change.
The anticipated timetable is shown below. 02/07/2023
Closing date to complete application
29/06/2023 - 07/07/2023
Sift period
24/07/2023 to 07/08/2023
Interviews
Insert Insert
(Month/Year) (Month/Year)
Week commencing 11th September
Interviews will predominantly take

place via MS Teams video.
Candidates are asked to note the Week commencing (Insert Date)
above timetable, whilst exercising End of August 2023
flexibility through the
recruitment and selection process. Candidates advised of interview outcome

Terms, Conditions and Benefits

Appointment Term Permanent
Tenure in post:
Location, Working Arrangements and Salary
Candidates should note that if successful in this campaign, you will be expected to remain in
Range
post for a minimum of 18 months before applying for any other lateral moves within DWP.
Pension
Leave Allowance Reserve lists

• Reserve List – You may be placed on a reserve list if your application is successful, but
we cannot immediately offer you a post, please note:
Training and Development • If you accept an offer of a post, you will be expected to withdraw from any other live
campaigns you have applied for, with DWP, at this grade.
Other Benefits • If you are offered the role you applied for, in a location you have expressed a preference
for, and you decline the offer or are unable to take up post within a reasonable
timeframe you will be withdrawn from the campaign and removed from the reserve list,
other than in exceptional circumstances*.
Next
• If DWP makes an offer of an alternative role or location to that which you originally
applied for, and you decline that offer, you will be able to remain on the reserve list.

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*Note - Exceptional circumstances could be when a candidate has requested a contractual
Part Time Working Pattern and this pattern cannot be accommodated in the initial role offered
or in cases of serious ill health.
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for more options.


Role locations have a degree of flexibility and locations can be discussed
based on the business need. Due to capacity limitations across sites,
Appointment Term applications will be assessed on a case-by-case basis to manage potential
space issues in these locations. Some travel may be required.
Location, Working Arrangements and This role may be suitable for hybrid working, which is where an employee
Salary Range works part of the week in their DWP office and part of the week from home.
Pension This is a voluntary, non-contractual arrangement and your office will be
your contractual place of work. The number of days that anyone will be
Leave Allowance able to work at home will be determined primarily by business need, but
personal circumstances and other relevant circumstances will also be
Training and Development taken into account. If you are successful, any opportunities for hybrid
working, including whether a hybrid working arrangement is suitable for
Other Benefits you, will be discussed with you prior to you taking up your post.
Please be aware that this role can only be worked in the UK and not
overseas.
Next Relocation costs will not be reimbursed.

Working Arrangements
click for more information. Roles are available for full-time, part-time or flexible working arrangements
(including job share arrangements).
for more options.
Salary Range
The salary range is £37,520 - £39,577 (London) and £34,173 - £34,971
(National).
Civil servants applying on promotion will usually be appointed to the salary
minimum or within 10% of existing salary.


Appointment Term Your pension is a valuable part of your total reward package where:
• the employer makes a significant contribution to the cost of your pension.

Range • Your contributions come out of your salary before any tax is taken. This means, if
Pension you pay tax, your take-home pay will not be reduced by the full amount of your
contribution; and
Leave Allowance • Your pension will continue to provide valuable benefits for you and your family if you
are too ill to continue to work or die before you retire.
Training and Development For more information, visit www.civilservicepensionscheme.org.uk.
Other Benefits
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for more options.


Appointment Term DWP offers generous annual leave entitlements. The exact number of days of
annual leave will be determined by any current years of service. Allowances are
pro-rated for part-time employees.
Range With competitive maternity, paternity and parental leave we also recognise the
Pension importance of a good work-life balance and offer flexible working and a family
friendly approach to work.
Leave Allowance
Training and Development
Other Benefits
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Appointment Term Roles within DWP offer engaging jobs in work that really matters; jobs which have
a direct impact on the quality of public services. Roles can offer great job
satisfaction and there are many opportunities to develop and progress across the
Range Civil Service.
Pension We are committed to investing in our staff and offer a range of work-based training
and qualifications, coaching and mentoring opportunities and a guaranteed five
days of learning every year.
Leave Allowance
Other Benefits
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

for more options.


Appointment Term Roles within DWP offer engaging jobs in work that really matters; jobs which have a
direct impact on the quality of public services. Roles can offer great job satisfaction
Location, Working Arrangements and Salary and there are many opportunities to develop and progress across the Civil Service.
Range
We are committed to investing in our staff and offer a range of work-based
Pension training and qualifications, coaching and mentoring opportunities and a
guaranteed five days of learning every year.
Leave Allowance
Other Benefits
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Appointment Term

Range DWP offers additional employee benefits such as:
Pension
• DWP Discount scheme and Interest free season ticket and loans.
Leave Allowance
• Some sites also offer onsite facilities including fitness centres and staff canteens.
NOTE: Anyone transferring from another Government Department currently in
receipt of childcare vouchers will no longer be able to continue in the scheme on
Other Benefits transfer to DWP.
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Terms, Conditions and Benefits (continued)

Modernised Terms and Conditions Existing DWP employees
Before applying for this vacancy, current DWP employees should check on the DWP
intranet whether a successful application would result in changes to their terms &
Eligibility
conditions of employment, e.g., mobility, pay, allowances. If you are successful, you
must be able to be released from your current post within 4 weeks.
Nationality
Civil servants from other government departments applying for a lateral
Security Clearance transfer or promotion into DWP
Civil Servants who transfer into DWP from another government department or
organisation following successful application, will assume DWP's terms & conditions
Reserved for UK Nationals
of employment current on the day they are posted, unless DWP has stated otherwise
in writing. Assuming DWP’s terms & conditions may result in a change to your
Conflicts of Interest entitlements e.g., leave. Please contact the vacancy holder if you have questions
regarding DWP terms & conditions.
Diversity and Inclusion
Civil Service Code
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Modernised Terms and Conditions This role is being advertised externally and is available to both existing civil servants
and external candidates
Eligibility
Nationality
Security Clearance
Conflicts of Interest
Civil Service Code
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Modernised Terms and Conditions To be eligible for employment within the Civil Service you must be a national from
one of the following Countries:
• UK nationals
Eligibility
• Nationals of Commonwealth countries
• Nationals of the Republic of Ireland
Nationality • EEA nationals with (or eligible for) status under the EUSS
• Relevant EEA or Turkish nationals working in the Civil Service
Security Clearance • Relevant EEA or Turkish nationals who have built up the right to work in the Civil
Service
• Certain family members of the relevant EU & Turkish nationals
(*Commonwealth citizens not yet in the UK, who have no right of abode in the UK and
Conflicts of Interest who do not have leave to enter the UK are ineligible to apply.)

For further information on whether you are eligible to apply, please visit
http://www.gov.uk.
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Modernised Terms and Conditions Before the appointment of the successful candidate can be confirmed, the
Department will undertake background security checks. As part of this, we will need
to confirm your identity, employment history over the past three years (or course
Eligibility
details if you were in education), nationality and immigration status, and criminal
record (unspent convictions only).
Nationality
All DWP employees & contractors (regardless of their contract type) must meet the
Security Clearance Baseline Personnel Security Standard (BPSS). This is a series of basic security
checks to confirm identity, right to work in the UK, employment history & where
relevant, details of any criminal record. Successful candidates must meet the
Reserved for UK Nationals security requirements before they can be appointed. Additionally, some roles within
the Department will require you to successfully complete National Security Vetting at
Conflicts of Interest Counter Terrorism (CTC), Security Clearance (SC), or Developed Vetting (DV) level
as a condition of appointment.
To meet CTC, SC or DV requirements you will normally need to have been resident
Diversity and Inclusion in the UK for at least 3, 5 or 10 years prior to the date of application (the level of
checks that are required are stated in the advert; more information can be found
Civil Service Code here). If you do not satisfy the residency criteria, an application may be submitted
and a decision will be made on a case-by-case basis; consideration will be given to
where you lived, how long you were out of the UK and why you were abroad.
If you're applying for a role requiring security clearance, please be aware that foreign
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or dual nationality is not an automatic bar. However certain posts may have
restrictions which could affect those who do not have sole British nationality or who
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over the buttons above and have personal connections with certain countries outside the UK.
All offers of employment are conditional on successful completion of BPSS
and National Security Vetting. Candidates should not resign from their current
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Modernised Terms and Conditions Certain posts, notably those concerned with security and intelligence, might be
reserved for British citizens, but this will not normally prevent access to a wide
range of developmental opportunities within the Civil Service.
Eligibility
These are not reserved posts.
Nationality
Security Clearance
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Modernised Terms and Conditions Candidates must note the requirement to declare any interests they may have
that might cause questions to be raised about their approach to the business of
the Department. They are required to declare any relevant business interests,
Eligibility
shareholdings, positions of authority, retainers, consultancy arrangements
or other connections with commercial, public or voluntary bodies, both for
Nationality themselves and for their spouses/partners. The successful candidate will be
required to give up any conflicting interests and his/her other business and
Security Clearance financial interests may be published.
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Modernised Terms and Conditions The Civil Service is committed to being an equal opportunities employer and we aspire to being
an exemplar employer for inclusion where everyone feels a sense of belonging, can be their
authentic selves and feels they have a voice. In DWP we also have an aspiration to be a leading
Eligibility employer of workplace wellbeing. We value and welcome diversity. We aim to develop and
support all of our employees to enable them to thrive and make a full contribution to meeting the
Nationality Department's objectives, and to fulfil their own potential on merit.
We will not tolerate harassment or other unfair discrimination on the grounds of age, working-
Security Clearance
pattern, disability or long-term health conditions, sex, sexual orientation, pregnancy and
maternity, race, ethnicity, nationality, religion or belief, gender identity expression or
Reserved for UK Nationals reassignment, relationship status, marital status (including equal/same sex marriage) and civil
partnership, caring responsibilities, trade union activity or political beliefs – or any other grounds.
We will promote and support the use of a range of flexible working patterns to enable employees
to balance home and work responsibilities; and we will treat people fairly irrespective of their
working arrangements. Through our ‘Working Well Together’ wellbeing strategy, we have a
Diversity and Inclusion comprehensive support package to help all our people remain healthy and well.
Civil Service Code Under the terms of the Equality Act 2010, we will always consider making reasonable
adjustments to ensure that disabled people are not disadvantaged in the recruitment and
selection process. We are therefore committed to meeting, wherever possible, any needs you
specify in your application. We will also consider any reasonable adjustments under the terms of
Previous the Act to enable any applicant with a disability (as defined under the Act) to meet the
requirements of the post.
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Modernised Terms and Conditions At DWP we have a range of local and national staff networks that you can get involved in. Our
networks represent different groups and include the National Race Network, DWP Pride,
THRIVE, Carers and the Women's Network. We're proud that our staff networks place such an
Eligibility important role in making DWP an inclusive place to work.
Nationality DWP and it’s employees have won or been shortlisted for numerous awards in the last few years.
These include; a Hearing Dogs Award, Business in the Community naming DWP one of the UK’s
best employers for Black, Asian and Minority Ethnic people, ENEI Inclusive Culture Award
Security Clearance
Winners, Times Top 50 Employers for Women for the 3rd year running, a Championing Lesbian,
Gay, Bisexual, Transgender, Intersex (LGBTI) Inclusion Award, a Championing Race Equality
Reserved for UK Nationals Award and a Championing Social Mobility Award. Health and Wellbeing Team – overall winner of
the REBA Employee Wellbeing Award for Mental Wellbeing; shortlisted for Personnel Today and
People Management Wellbeing Awards.
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Modernised Terms and Conditions All civil servants are subject to the provisions of the Civil Service Code that details the
Civil Service values, standards of behaviour and rights and responsibilities.
Eligibility For further information, visit Gov.UK.
Nationality
Security Clearance
Civil Service Code
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If you have any questions about applying for this role, please contact:
spd.recruitmentadmin@dwp.gov.uk
Please include the vacancy reference number and job title in the subject line.

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Welcome About DWP Vacancy Description

Recruitment Process Indicative Timeline Terms, Conditions

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This is a fantastic opportunity to work in a Department that

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Diversity and Inclusion in DWP

As an employer we are also committed to the wider ambition to become an

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A day in the life of a Channel Forecaster and Modeller

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A day in the life of a Channel Forecaster and Modeller

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Vacancy Description continued

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The anticipated timetable is shown below. 02/07/2023

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