use the filter to select your student number

dataset 1 (call center 1)

student number which sample Median call time? number of complaints?
11900607 87 2.36 22
11900607 87 3.09 33
11900607 87 3.62 38
11900607 87 3.59 35
11900607 87 3.64 34
11900607 87 3.5 33
11900607 87 3.72 34
11900607 87 3.34 33
11900607 87 2.71 26
11900607 87 2.94 26
11900607 87 2.93 32
11900607 87 2.75 25
11900607 87 3.14 28
11900607 87 3.67 37
11900607 87 3.55 38
11900607 87 2.71 27
11900607 87 3.54 38
11900607 87 3.18 34
11900607 87 2.34 20
11900607 87 2.91 27
11900607 87 2.72 25
11900607 87 3.43 32
11900607 87 3.64 34
11900607 87 2.95 33
11900607 87 2.53 27
11900607 87 3.13 34
11900607 87 2.92 30
11900607 87 2.4 22
11900607 87 2.88 28
11900607 87 3.73 40
11900607 87 3.1 31
11900607 87 2.81 27
11900607 87 3.64 37
11900607 87 3.83 37
11900607 87 3.18 32
11900607 87 4 38
11900607 87 3.25 34
11900607 87 2.34 20
11900607 87 3.57 37
11900607 87 3.73 36
11900607 87 3.02 29
11900607 87 3.39 35
11900607 87 2.36 27
11900607 87 3.03 29
11900607 87 3.6 34
11900607 87 2.77 25
11900607 87 2.87 31
11900607 87 3.39 35
11900607 87 3.32 33
11900607 87 3.48 32
11900607 87 2.72 30
11900607 87 2.93 30
11900607 87 3.88 42
11900607 87 3 32
11900607 87 3 29
11900607 87 3.31 31
11900607 87 3.91 38
11900607 87 3.99 38
11900607 87 3.28 31
11900607 87 3.99 38
11900607 87 3.5 35
11900607 87 2.92 28
11900607 87 2.8 26
11900607 87 2.82 31
11900607 87 3.2 30
11900607 87 3.22 29
11900607 87 3.5 35
11900607 87 2.98 33
11900607 87 2.38 24
11900607 87 2.68 29
11900607 87 3.3 34
11900607 87 3.67 39
11900607 87 3.27 32
11900607 87 3.18 32
11900607 87 3.36 31
11900607 87 3.43 34
11900607 87 2.79 26
11900607 87 2.79 30
11900607 87 3.47 38
11900607 87 3.16 33
11900607 87 3.46 32
11900607 87 2.91 30
11900607 87 3.16 34
11900607 87 3.94 38
11900607 87 3.46 35
11900607 87 2.84 31
11900607 87 2.88 29
11900607 87 3.03 31
11900607 87 2.96 29
11900607 87 2.96 33
11900607 87 3.33 32
11900607 87 2.65 29
11900607 87 2.77 26
11900607 87 2.66 30
11900607 87 3.59 35
11900607 87 3.99 37
11900607 87 3.02 31
11900607 87 2.6 27
11900607 87 2.56 29
11900607 87 2.91 30
11900607 87 3.71 34
11900607 87 2.83 30
11900607 87 2.92 26
11900607 87 3.09 28
11900607 87 3.6 34
11900607 87 2.89 29
11900607 87 3.63 34
11900607 87 3.01 29
11900607 87 3.04 29
11900607 87 2.82 27
11900607 87 3.67 40
11900607 87 3.51 35
11900607 87 2.36 21
11900607 87 3.02 32
11900607 87 3.16 33
11900607 87 2.57 25
11900607 87 3.19 32
11900607 87 2.74 28
11900607 87 3.26 32
11900607 87 3.25 30
11900607 87 3.54 38
11900607 87 3.11 30
11900607 87 2.93 31
11900607 87 3.63 38
11900607 87 3.33 31
11900607 87 2.3 26
11900607 87 2.61 23
11900607 87 2.86 31
11900607 87 2.7 24
11900607 87 3.2 29
11900607 87 3.99 39
11900607 87 3.07 29
11900607 87 3.44 34
11900607 87 3.24 32
11900607 87 3.72 40
11900607 87 2.85 28
11900607 87 2.82 30
11900607 87 3.07 32
11900607 87 3.68 35
11900607 87 3.96 37
11900607 87 3.19 32
11900607 87 3.28 34
11900607 87 3.39 31
11900607 87 2.49 23
11900607 87 2.87 27
11900607 87 2.47 23
11900607 87 3.31 35
11900607 87 3.23 33
11900607 87 3.49 35
11900607 87 2.87 28
11900607 87 3.36 33
11900607 87 2.46 23
11900607 87 3.1 32
11900607 87 3.41 34
11900607 87 2.63 26
11900607 87 3.37 35
11900607 87 3.61 35
11900607 87 3.22 33
11900607 87 2.91 26
11900607 87 2.63 23
11900607 87 3.45 33
11900607 87 2.75 31
11900607 87 3.8 37
11900607 87 3.32 35
11900607 87 2.84 28
11900607 87 3.69 34
11900607 87 3.13 34
11900607 87 2.95 32
11900607 87 3.51 37
11900607 87 2.55 27
11900607 87 3.47 34
11900607 87 2.89 30
11900607 87 2.72 30
11900607 87 3.82 38
11900607 87 3.15 30
11900607 87 2.34 21
11900607 87 3.76 37
11900607 87 2.72 30
11900607 87 3.01 29
11900607 87 3.98 43
11900607 87 3.29 34
11900607 87 2.72 25
11900607 87 2.78 31
11900607 87 3.17 35
11900607 87 2.54 23
11900607 87 2.73 24
11900607 87 3.81 35
11900607 87 3.13 32
11900607 87 3.14 28
11900607 87 3.42 37
11900607 87 3.36 36
11900607 87 3.13 30
11900607 87 2.79 26
11900607 87 3.11 28
11900607 87 3.87 39
11900607 87 3.46 33
11900607 87 3.98 43
11900607 87 3.5 35
11900607 87 3.52 32
11900607 87 2.45 26
11900607 87 3 30
11900607 87 3.12 34
11900607 87 3.11 28
11900607 87 2.91 30
11900607 87 2.7 26
11900607 87 3.04 30
Original staff or replacement staff? median above 3 minutes? _ Median call time?
replacement no 3.39
replacement yes 2.81
original yes 3.7
original yes 2.91
original yes 2.92
original yes 3.95
original yes 2.49
original yes 3.4
replacement no 2.81
replacement no 2.71
original no 2.33
original no 3.97
replacement yes 2.7
original yes 3.01
original yes 3.59
original no 2.45
original yes 3.35
original yes 3.74
replacement no 2.52
replacement no 3.6
replacement no 3.73
original yes 3.62
original yes 3.26
original no 3.93
replacement no 3.77
original yes 3.29
original no 2.34
replacement no 3.36
original no 3.12
original yes 2.51
replacement yes 3.18
replacement no 3.65
original yes 2.48
original yes 2.98
original yes 3.15
original yes 3.83
original yes 3.13
replacement no 3.03
original yes 3.36
original yes 3.69
replacement yes 2.87
original yes 3.22
replacement no 3.06
replacement yes 3.06
original yes 3.2
original no 3.23
replacement no 3.45
original yes 3.14
replacement yes 3.99
replacement yes 2.77
replacement no 3.37
replacement no 3.91
original yes 3.33
original no 3.97
original no 3.74
replacement yes 3.62
original yes 2.38
original yes 2.58
replacement yes 2.97
original yes 3.39
original yes 2.3
original no 2.57
replacement no 2.55
original no 3.31
original yes 2.84
replacement yes 3.31
replacement yes 3.72
replacement no 3.41
replacement no 2.64
replacement no 2.79
original yes 2.74
original yes 3.05
original yes 3.8
original yes 2.54
replacement yes 3.4
original yes 2.93
replacement no 2.6
replacement no 2.81
replacement yes 3.47
original yes 3.15
replacement yes 2.55
original no 2.39
replacement yes 2.4
original yes 2.91
original yes 2.78
replacement no 3.53
replacement no 2.96
replacement yes 3.11
replacement no 2.63
original no 3.41
original yes 3.53
replacement no 3.77
replacement no 3.4
replacement no 3.61
original yes 2.81
original yes 2.35
replacement yes 3.2
replacement no 2.31
replacement no 3.29
replacement no 2.54
original yes 2.93
replacement no 2.38
original no 2.35
replacement yes 2.81
original yes 3.97
original no 2.81
original yes 2.92
replacement yes 3.48
replacement yes 2.66
replacement no 3.49
original yes 2.46
original yes 3.9
replacement no 2.36
replacement yes 2.74
replacement yes 2.37
replacement no 2.82
replacement yes 2.98
original no 3.57
original yes 2.76
replacement yes 2.62
original yes 2.9
replacement yes 2.44
original no 2.7
original yes 3.14
replacement yes 2.64
replacement no 3.77
replacement no 3.3
replacement no 3.02
original no 3.83
replacement yes 3.46
original yes 3.1
original yes 2.63
replacement yes 3.33
replacement yes 3.83
original yes 3.04
replacement no 3.42
original no 3.14
replacement yes 3.28
original yes 3.06
original yes 2.97
original yes 2.7
replacement yes 3.19
original yes 3.63
replacement no 2.85
original no 3.07
replacement no 2.67
replacement yes 2.41
replacement yes 3.24
original yes 3.51
original no 3.4
replacement yes 2.97
replacement no 2.97
original yes 2.89
replacement yes 2.9
replacement no 3.83
original yes 3.22
original yes 2.36
replacement yes 3.56
original no 4
replacement no 3.01
original yes 3.37
replacement no 3.15
original yes 2.95
replacement yes 2.32
original no 3.12
original yes 2.33
replacement yes 3.99
original no 3.05
original yes 3.28
replacement no 3.11
original yes 2.55
replacement no 3.19
replacement no 2.74
original yes 2.71
replacement yes 2.6
replacement no 3.13
original yes 2.87
original no 2.49
replacement yes 3.98
original yes 2.64
replacement yes 3.78
original no 3.49
original no 2.92
replacement yes 3
replacement no 3.96
original no 3.34
original yes 3.61
replacement yes 3.04
replacement yes 2.64
replacement yes 3.77
replacement yes 3.33
original yes 2.87
replacement no 3.03
original yes 2.75
original yes 3.08
original yes 3.92
original yes 2.91
replacement yes 3.08
original yes 3.99
replacement no 3.27
original no 3.96
original yes 3.54
original yes 3.53
replacement no 2.38
original no 3.98
replacement yes 2.72
Dataset 2 (Call center 2)
number of complaints? Original staff or replacement staff? median above 3 minutes?
33 replacement yes
25 replacement no
39 original yes
33 original no
33 replacement no
39 original yes
27 replacement no
33 replacement yes
30 original no
30 replacement no
23 replacement no
36 original yes
24 replacement no
26 original yes
39 original yes
25 replacement no
35 replacement yes
34 original yes
29 replacement no
39 original yes
38 original yes
37 original yes
29 original yes
35 original yes
40 original yes
35 original yes
26 replacement no
36 replacement yes
31 original yes
25 replacement no
29 replacement yes
39 original yes
27 replacement no
32 original no
29 original yes
37 original yes
35 original yes
33 original yes
37 original yes
41 original yes
29 replacement no
35 replacement yes
32 replacement yes
28 replacement yes
28 replacement yes
33 original yes
31 original yes
33 replacement yes
37 original yes
27 original no
32 original yes
43 original yes
29 replacement yes
43 original yes
33 original yes
32 original yes
22 replacement no
28 replacement no
29 replacement no
37 replacement yes
19 replacement no
30 replacement no
26 replacement no
31 replacement yes
29 original no
30 replacement yes
34 original yes
31 original yes
27 replacement no
28 replacement no
30 original no
32 replacement yes
39 original yes
21 replacement no
38 replacement yes
31 original no
24 replacement no
26 original no
32 original yes
33 original yes
24 replacement no
24 replacement no
25 replacement no
28 replacement no
30 original no
36 original yes
31 replacement no
34 original yes
24 replacement no
37 original yes
35 original yes
39 original yes
37 original yes
32 original yes
26 original no
22 replacement no
31 original yes
26 replacement no
34 replacement yes
25 replacement no
29 replacement no
24 replacement no
28 replacement no
29 replacement no
44 original yes
31 original no
33 replacement no
35 original yes
24 replacement no
37 original yes
28 replacement no
41 original yes
28 replacement no
30 replacement no
27 replacement no
28 replacement no
32 original no
32 original yes
27 original no
28 replacement no
26 replacement no
21 replacement no
23 replacement no
30 original yes
22 replacement no
35 original yes
29 original yes
29 replacement yes
42 original yes
35 original yes
31 original yes
29 replacement no
35 replacement yes
37 original yes
26 original yes
34 original yes
34 replacement yes
31 original yes
27 replacement yes
27 original no
24 replacement no
28 original yes
38 original yes
30 replacement no
30 replacement yes
30 replacement no
26 replacement no
32 replacement yes
36 original yes
31 replacement yes
31 original no
26 replacement no
30 replacement no
31 replacement no
38 original yes
36 replacement yes
22 replacement no
33 original yes
37 original yes
29 replacement yes
32 original yes
36 replacement yes
31 original no
26 replacement no
29 original yes
25 replacement no
42 original yes
35 replacement yes
36 original yes
32 replacement yes
26 replacement no
31 replacement yes
27 original no
24 replacement no
25 replacement no
30 replacement yes
27 original no
21 replacement no
38 original yes
29 replacement no
39 original yes
31 original yes
30 replacement no
32 replacement no
39 original yes
37 original yes
36 original yes
34 replacement yes
28 replacement no
40 original yes
37 original yes
33 original no
26 replacement yes
24 replacement no
29 replacement yes
35 original yes
31 original no
27 original yes
36 original yes
33 original yes
37 original yes
37 original yes
34 original yes
24 replacement no
40 original yes
30 replacement no
Median call time?
2.7
2.77
2.78
2.82
2.82
2.88
2.91
2.92
2.92
2.93
2.95
2.96
3
3
3.1
3.16
3.2
3.27
3.3
3.39
3.39
3.43
3.43
3.5
3.51
3.51
3.55
3.57
3.59
3.63
3.64
3.67
3.71
3.72
3.73
3.73
3.8
3.81
3.82
3.91
3.94
3.96
3.98
3.99
3.99
2.34
2.36
2.4
2.46
2.55
2.6
2.61
2.63
2.63
2.72
2.75
2.82
2.83
2.84
2.88
2.91
2.93
3.01
3.01
3.02
3.03
3.07
3.09
3.11
3.13
3.14
3.16
3.2
3.22
3.23
3.24
3.32
3.42
3.44
3.48
3.5
2.7
2.71
2.72
2.72
2.73
2.74
2.75
2.84
2.87
2.87
2.89
2.91
2.92
2.93
2.95
3
3.07
3.11
3.11
3.12
3.13
3.13
3.18
3.18
3.18
3.19
3.25
3.26
3.33
3.34
3.37
3.39
3.45
3.46
3.46
3.47
3.49
3.5
3.52
3.54
3.54
3.59
3.6
3.6
3.61
3.62
3.63
3.64
3.64
3.67
3.67
3.68
3.69
3.72
3.76
3.83
3.87
3.88
3.98
3.99
3.99
4
2.3
2.34
2.34
2.36
2.36
2.38
2.45
2.47
2.49
2.53
2.54
2.56
2.57
2.65
2.66
2.68
2.71
2.72
2.72
2.77
2.79
2.79
2.79
2.8
2.81
2.85
2.86
2.87
2.89
2.91
2.91
2.94
2.96
2.98
3.02
3.02
3.03
3.04
3.04
3.09
3.1
3.13
3.14
3.15
3.16
3.17
3.19
3.22
3.25
3.28
3.28
3.29
3.31
3.31
3.32
3.33
3.36
3.36
3.36
3.41
3.46
3.47
3.5
number of complaints? Original staff or replacement staff? median above 3 minutes?
24 original no
25 original no
31 original no
31 original no
30 original no
28 original no
26 original no
30 original no
28 original no
31 original no
33 original no
33 original no
32 original no
29 original no
32 original no
33 original no
30 original no
32 original no
34 original no
35 original no
35 original no
32 original no
34 original no
35 original no
35 original no
37 original no
38 original no
37 original no
35 original no
38 original no
34 original no
39 original no
34 original no
34 original no
40 original no
36 original no
37 original no
35 original no
38 original no
38 original no
38 original no
37 original no
43 original no
38 original no
39 original no
20 replacement no
27 replacement no
22 replacement no
23 replacement no
27 replacement no
27 replacement no
23 replacement no
26 replacement no
23 replacement no
30 replacement no
31 replacement no
27 replacement no
30 replacement no
31 replacement no
29 replacement no
27 replacement no
30 replacement no
29 replacement no
29 replacement no
31 replacement no
31 replacement no
32 replacement no
28 replacement no
30 replacement no
34 replacement no
28 replacement no
34 replacement no
29 replacement no
29 replacement no
33 replacement no
32 replacement no
33 replacement no
37 replacement no
34 replacement no
32 replacement no
35 replacement no
26 original yes
27 original yes
30 original yes
25 original yes
24 original yes
28 original yes
25 original yes
28 original yes
27 original yes
28 original yes
29 original yes
30 original yes
26 original yes
32 original yes
32 original yes
30 original yes
29 original yes
28 original yes
28 original yes
34 original yes
34 original yes
30 original yes
34 original yes
32 original yes
32 original yes
32 original yes
34 original yes
32 original yes
32 original yes
33 original yes
35 original yes
31 original yes
33 original yes
35 original yes
33 original yes
34 original yes
35 original yes
33 original yes
32 original yes
38 original yes
38 original yes
35 original yes
34 original yes
34 original yes
35 original yes
38 original yes
34 original yes
34 original yes
37 original yes
37 original yes
40 original yes
35 original yes
34 original yes
40 original yes
37 original yes
37 original yes
39 original yes
42 original yes
43 original yes
38 original yes
37 original yes
38 original yes
26 replacement yes
20 replacement yes
21 replacement yes
22 replacement yes
21 replacement yes
24 replacement yes
26 replacement yes
23 replacement yes
23 replacement yes
27 replacement yes
23 replacement yes
29 replacement yes
25 replacement yes
29 replacement yes
30 replacement yes
29 replacement yes
26 replacement yes
25 replacement yes
30 replacement yes
26 replacement yes
26 replacement yes
30 replacement yes
26 replacement yes
26 replacement yes
27 replacement yes
28 replacement yes
31 replacement yes
31 replacement yes
30 replacement yes
30 replacement yes
30 replacement yes
26 replacement yes
29 replacement yes
33 replacement yes
29 replacement yes
32 replacement yes
29 replacement yes
29 replacement yes
30 replacement yes
33 replacement yes
31 replacement yes
32 replacement yes
28 replacement yes
30 replacement yes
33 replacement yes
35 replacement yes
32 replacement yes
33 replacement yes
30 replacement yes
31 replacement yes
34 replacement yes
34 replacement yes
31 replacement yes
35 replacement yes
35 replacement yes
31 replacement yes
31 replacement yes
33 replacement yes
36 replacement yes
34 replacement yes
32 replacement yes
38 replacement yes
35 replacement yes
Median call time? Original staff or replacement staff?
2.36 replacement
3.09 replacement
3.62 original
3.59 original
3.64 original
3.5 original
3.72 original
3.34 original
2.71 replacement
2.94 replacement
2.93 original
2.75 original
3.14 replacement
3.67 original
3.55 original
2.71 original
3.54 original
3.18 original
2.34 replacement
2.91 replacement
2.72 replacement
3.43 original
3.64 original
2.95 original
2.53 replacement
3.13 original
2.92 original
2.4 replacement
2.88 original
3.73 original
3.1 replacement
2.81 replacement
3.64 original
3.83 original
3.18 original
4 original
3.25 original
2.34 replacement
3.57 original
3.73 original
3.02 replacement
3.39 original
2.36 replacement
3.03 replacement
3.6 original
2.77 original
2.87 replacement
3.39 original
3.32 replacement
3.48 replacement
2.72 replacement
2.93 replacement
3.88 original
3 original
3 original
3.31 replacement
3.91 original
3.99 original
3.28 replacement
3.99 original
3.5 original
2.92 original
2.8 replacement
2.82 original
3.2 original
3.22 replacement
3.5 replacement
2.98 replacement
2.38 replacement
2.68 replacement
3.3 original
3.67 original
3.27 original
3.18 original
3.36 replacement
3.43 original
2.79 replacement
2.79 replacement
3.47 replacement
3.16 original
3.46 replacement
2.91 original
3.16 replacement
3.94 original
3.46 original
2.84 replacement
2.88 replacement
3.03 replacement
2.96 replacement
2.96 original
3.33 original
2.65 replacement
2.77 replacement
2.66 replacement
3.59 original
3.99 original
3.02 replacement
2.6 replacement
2.56 replacement
2.91 replacement
3.71 original
2.83 replacement
2.92 original
3.09 replacement
3.6 original
2.89 original
3.63 original
3.01 replacement
3.04 replacement
2.82 replacement
3.67 original
3.51 original
2.36 replacement
3.02 replacement
3.16 replacement
2.57 replacement
3.19 replacement
2.74 original
3.26 original
3.25 replacement
3.54 original
3.11 replacement
2.93 original
3.63 original
3.33 replacement
2.3 replacement
2.61 replacement
2.86 replacement
2.7 original
3.2 replacement
3.99 original
3.07 original
3.44 replacement
3.24 replacement
3.72 original
2.85 replacement
2.82 original
3.07 replacement
3.68 original
3.96 original
3.19 original
3.28 replacement
3.39 original
2.49 replacement
2.87 original
2.47 replacement
3.31 replacement
3.23 replacement
3.49 original
2.87 original
3.36 replacement
2.46 replacement
3.1 original
3.41 replacement
2.63 replacement
3.37 original
3.61 original
3.22 replacement
2.91 original
2.63 replacement
3.45 original
2.75 replacement
3.8 original
3.32 replacement
2.84 original
3.69 original
3.13 replacement
2.95 original
3.51 original
2.55 replacement
3.47 original
2.89 replacement
2.72 replacement
3.82 original
3.15 replacement
2.34 replacement
3.76 original
2.72 original
3.01 replacement
3.98 original
3.29 replacement
2.72 original
2.78 original
3.17 replacement
2.54 replacement
2.73 original
3.81 original
3.13 replacement
3.14 replacement
3.42 replacement
3.36 replacement
3.13 original
2.79 replacement
3.11 original
3.87 original
3.46 original
3.98 original
3.5 replacement
3.52 original
2.45 replacement
3 original
3.12 original
3.11 original
2.91 replacement
2.7 original
3.04 replacement
 Using the information for call centre 1
The difference between the sample means

Original Replacement
Median Call time 3.09 3.25

Sample means Call Time 3.131028 3.2098979592

Sample std deviation 0.395808 0.4420692148

Difference between the Sample Means -0.07887

Just using the information for call centre 1

Difference between sample proportions -

Descriptive Sample Statistics

Yes No Totals
Original Count 61 44 105
Original Percentage 0.580952 0.419047619 1
Replacement Count 62 35 97
Replacement Percentage 0.639175 0.3608247423 1

Original Percentage
Replacement Percentage

0 0.2 0.4 0.6 0.8 1 1.2 1.4