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  • B18 B1plusUnit3 Test LCCI 07.09.2017

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    Mr. Nkomo, the general manager of KMB Kenya, writes to the HR director about training for staff. He explains that a key staff member recently left due to lack of training and others may also leave. He asks if he can use funds to arrange training with a reputable local firm. He also asks about planned senior management training so he can improve his own skills as the company has grown rapidly. The letter should respond to Mr. Nkomo's questions and refer to the meeting notes about a new global training partnership with Gorald Training.

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    Mr. Nkomo, the general manager of KMB Kenya, writes to the HR director about training for staff. He explains that a key staff member recently left due to lack of training and others may also leave. He asks if he can use funds to arrange training with a reputable local firm. He also asks about planned senior management training so he can improve his own skills as the company has grown rapidly. The letter should respond to Mr. Nkomo's questions and refer to the meeting notes about a new global training partnership with Gorald Training.

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    8 views1 page

    B18 B1plusUnit3 Test LCCI 07.09.2017

    Uploaded by

    Beáta Kovács
    Mr. Nkomo, the general manager of KMB Kenya, writes to the HR director about training for staff. He explains that a key staff member recently left due to lack of training and others may also leave. He asks if he can use funds to arrange training with a reputable local firm. He also asks about planned senior management training so he can improve his own skills as the company has grown rapidly. The letter should respond to Mr. Nkomo's questions and refer to the meeting notes about a new global training partnership with Gorald Training.

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    of 1

    UNIT 3: LCCI English for Business

    Name: ____________________________

    LCCI Writing Question 2 Here are some of the courses offered by Gorald
    Situation Training:
    You work in the Human Resources department of
    KMB Industries, a global company. The HR Director Gorald training
    gives you the following letter and asks you to write Management courses
    a letter in reply. He tells you: ‘he can’t set up his own Junior management
    training plan’. He also asks you to refer to the Location: local or in-house
    meeting notes and Gorald Training’s course list. Time management
    Write a letter to Mr Nkomo and answer his questions. Active listening
    Delegating
    KMB Kenya
    Expo Buildings Senior management
    PO Box 40589 Location: various
    Nairobi Leadership
    Kenya Personal effectiveness
    Mr G R Fleming Giving and receiving feedback
    Human Resources Director
    KMB Industries Task
    Kelsall Street
    Write the letter to Mr Nkomo.
    Edinburgh
    EH2 2AZ
    __________________________________________
    16 July
    __________________________________________
    Dear Mr Fleming, __________________________________________
    At the annual conference you announced a training
    programme for the group. However, we have had no __________________________________________
    further information about it. __________________________________________
    I am concerned about the situation as a key member of
    staff has just left the company because of the lack of __________________________________________
    professional training and he tells me that other staff __________________________________________
    members are also considering leaving unless they get the
    promised training. __________________________________________
    Firstly, I would like to ask you if I could have the funds to __________________________________________
    arrange company training for my staff. I have found a very
    reputable firm which provides professional development __________________________________________
    courses. __________________________________________
    Secondly, I would like to know what training you have
    planned for senior managerial staff so that I can improve __________________________________________
    my own managerial and IT skills. The company has grown __________________________________________
    so fast over the last year that I feel I need more support.
    I look forward to receiving your response to my questions __________________________________________
    so that the company can continue to move forward __________________________________________
    successfully in this region.
    __________________________________________
    Yours sincerely, __________________________________________
    Jonah Nkomo
    General Manager __________________________________________
    __________________________________________
    Meeting notes 10 July – extract __________________________________________
    Global professional development strategy __________________________________________
    problem finding suitable training partner
    • just signed contract with Gorald Training __________________________________________
    • all company staff must use Gorald Training __________________________________________
    • managers will have min. of two courses per year
    • first training available in 3 months __________________________________________

    © 2018 Pearson PHOTOCOPIABLE 1

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