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Modern Management 13th Edition Certo Test Bank
1) Henri Fayol was a major contributor to the field of classical management theory.
Answer: TRUE
Page Ref: 27
Learning Outcome: Identify and discuss the components of the human resource management
process
Objective: 1, 2
Difficulty: Easy
Classification: Conceptual
3) The primary investigative tool in F.W. Taylor's research was motion study.
Answer: FALSE
Page Ref: 28
Learning Outcome: Identify and discuss the components of the human resource management
process
Objective: 2
Difficulty: Easy
Classification: Conceptual
4) Motion study consists of reducing each job to the most basic movements possible.
Answer: TRUE
Page Ref: 29
Learning Outcome: Identify and discuss the components of the human resource management
process
Objective: 2
Difficulty: Easy
Classification: Conceptual
1
Copyright © 2014 Pearson Education, Inc.
7) Henri Fayol was more aware of the human side of production. According to him, the interests
of one person should take priority over the interests of the organization as a whole.
Answer: FALSE
Page Ref: 31
Learning Outcome: Identify and discuss the components of the human resource management
process
Objective: 2
Difficulty: Easy
Classification: Conceptual
9) According to Fayol, employee retention should not be given high priority as recruitment and
selection costs of hiring new workers is low.
Answer: FALSE
Page Ref: 31
Learning Outcome: Identify and discuss the components of the human resource management
process
Objective: 2
Difficulty: Easy
Classification: Conceptual
2
Copyright © 2014 Pearson Education, Inc.
10) A drawback of the classical approach is that it does not adequately emphasize human
variables.
Answer: TRUE
Page Ref: 32
Learning Outcome: Identify and discuss the components of the human resource management
process
Objective: 1
Difficulty: Easy
Classification: Conceptual
12) The Hawthorne studies concluded that lighting and temperature changes within organizations
could significantly influence production.
Answer: FALSE
Page Ref: 2-16
Learning Outcome: Identify and discuss the components of the human resource management
process
Objective: 4
Difficulty: Easy
Classification: Conceptual
13) One conclusion of the Hawthorne studies was that social groups in organizations could
effectively exert pressure to influence individuals to disregard monetary incentives.
Answer: TRUE
Page Ref: 32
Learning Outcome: Identify and discuss the components of the human resource management
process
Objective: 4
Difficulty: Easy
Classification: Conceptual
3
Copyright © 2014 Pearson Education, Inc.
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CHAPTER XXIV.
“Our mutual friend Marpeet has apprized me of your approach; I write, therefore, to
say that, as a friend of his, it will give me great pleasure if you can spare me a day or two,
if not pressed to join. Your Colonel Bobbery I know well, and will undertake to mollify
him if necessary. The sowar, the bearer of this, will conduct you at once to my
encampment, and you can instruct your people to follow in the morning. I have a spare
tent and cot at your service.
“That will do,” I inwardly ejaculated, as, after examining the seal
and superscription, I conveyed the letter to my pocket. I instantly
ordered my pony, and girding on my spit, wherewith to destroy
any chance giants or dragons I might encounter on the way, I gave
the signal, and the sowar and I were soon in a long canter for the
judge’s tents.
After a ride of about eight miles, the turn of the road exhibited
to my view the judge’s encampment, in which were tents and
people enough for nearly a regiment of five hundred men.
Under a spreading banyan-tree were a couple of elephants,
eating branches of trees for their tea, as we do water-cresses, and
sundry camels bubbling[54] and roaring, and uprearing their lofty
necks by the well-side, where, from the force of association, I
almost looked for Jacob and the fair Rebecca, as represented in
those Scripture prints which in infancy we love to dwell upon, and
whence probably originates that exquisite charm, that, through
our future life, is ever interwoven with Eastern scenes and
customs.
Under a couple of tamarind trees, four or five beautiful horses
were picketed; amongst them a milk-white Arab, with a flowing
tail. This was the judge’s favourite steed. “Pretty well all this,”
thought I, “for one man, and he, too, perhaps, the son of some
small gentleman.”
My arrival caused a considerable stir at the large tent. Two or
three chupprassies, or silver-badge men, darted in to announce
me; the hearer caught up the huge red umbrella or chattah, to be
prepared for the great man’s exit, and to guard his honoured
cranium from the rays of the now declining sun. One or two others
held aside the purdahs, or chicks, and Mr. Sympkin, a well-
compacted, hearty, jolly, but withal gentlemanly man, of forty-five
or fifty, or thereabouts, stood forth to view; he was followed by a
fat squabby man, of the colour of yellow soap or saffron, who,
though attired in something like the European garb, did not,
nevertheless, in other respects, seem to belong to our quarter of
the globe.
The judge shook me heartily by the hand, and was at once so
smiling and cordial, that I began to fancy I must certainly have
known him somewhere before, and that this could never be the
first of our acquaintance. It was true downright goodness of heart,
bursting through the cobwebs of ceremony, and going slap-bang
to its purpose.
“Well, Mr. Gernon, I’m happy to see you here sound and safe. I
hope my sowar piloted you well; how far off have you left your
tents?”
Having replied to these queries, he again resumed.
“When did you hear last from our friend Marpeet? not since I
did, I dare say. Come, give your pony to that man, and he’ll take
care of him for you.”
I resigned my tatoo, who was led off.
The judge’s servants smiled, and exchanged significant glances,
as my little jaded rat, with accoutrements calculated for a horse of
sixteen hands high, was marched away. I confess, for the first
time, I felt perfectly ashamed of him.
“Come in,” said the judge, “we will dine somewhat earlier on
your account; but, in the meantime, as you must be fatigued, a
glass of wine will refresh you. Qui hye? sherry-shrob lou. By-the-
bye,” said he, recollecting himself, as we turned to enter the tent,
“I had nearly forgotten to introduce you to a fellow-traveller.
Ensign Gernon, the Rev. Mr. Arratoon Bagram Sarkies; Mr.
Sarkies, Mr. Gernon.”
The little fat man smiled benignantly, as with a look betokening
that my youth and deportment had made a pleasing impression
upon him, he, in a manner half-Asiatic, tendered me his hand, as
if he felt himself bound in duty to back the judge’s cordiality.
I was sorely puzzled to divine who this amiable little personage
could be, and to what portion of the church universal his
reverence belonged. Mr. Sympkin seemed, I thought, to enjoy my
gaping looks of astonishment, but took an opportunity of
informing me, very shortly afterwards, that Mr. Sarkies was an
Armenian missionary, proceeding to Guzerat with a camel load of
tracts, in divers Eastern languages, for the purpose of converting
the natives.
At the same time that he gave me this information, he proposed,
if agreeable to me, that we should keep each other company for
the few marches during which our route would lie together. To this
proposal I joyfully assented, for though the good missionary was
not exactly the sort of companion I should have selected, had a
choice been given me, nevertheless, an associate of any kind who
could speak my own language was, under present circumstances, a
great acquisition.
Dinner soon made its appearance in the tent, which was fitted
up with carpets, glass shades, attached by clasps to the poles, and,
in short, everything that could render it comfortable and
luxurious, and make us forget that we were in the wilds of
Hindostan.
The viands, which in excellence could not be surpassed by
anything procurable, of their several kinds, at the most
fashionable hotel or club-house at the west end of the town, were
served in burnished silver. The wines and ales, of the most
delicious kinds, were cooled à merveille, and we were waited upon
by fine, proud-looking domestics, in rich liveries, who seemed
fully sensible of the lustre they borrowed from their master’s
importance; in short, I found myself all at once revelling in luxury,
and was made to feel, though in the pleasantest possible way, the
vastness of the gap which separates a griffin going to join from the
judge of a zillah court.
Mr. Sarkies, too, though his occupation referred more
immediately to the other world, seemed, like myself, by no means
insensible to the comforts of this mundane state of existence,
paying very marked attention to the mock-turtle, the roast saddle
of mutton, maccaroni, and other “tiny kickshaws” that followed in
abundance.
In spite, however, of this little trait of the “old man Adam,” the
missionary appeared a most kind-hearted and benevolent
creature; there was a childlike simplicity about him, evincing a
total absence of all guile, which at once inspired a feeling of
affection and regard, adding a proof, were it wanting, of the power
of truthfulness and virtue, in whatever form it may appear. It was
obvious, at a glance, that the Padre’s heart was overflowing with
benevolence and love of his kind, and that no one harsh or
unamiable feeling harboured there.
The judge, though evidently of a jovial and bantering turn, and
not at all likely to turn missionary himself, seemed clearly to
entertain a mingled feeling of respect and esteem for his single-
hearted, but somewhat eccentric guest, who, I found, owed his
introduction to him to a somewhat similar chance to that to which
I was indebted for mine—a feeling that, in a great degree,
restrained the inclination which, in a good-natured way, would
every now and then peep out, to crack a joke at his expense.
After a very pleasant evening, I retired to a comfortable cot,
which my host ordered to be prepared for me; and next morning
Mr. Sympkin, who was engaged on some special business in the
district, left us after breakfast to attend to his duties and proceed
to his cuchery tent, around which were assembled horses and
ponies gaily caparisoned, and a concourse of native zumeendars,
with their attendants, hosts of villagers, witnesses, and the various
native functionaries in the judge’s suite, who in India bear the
collective appellation of the “omlah.”
At tiffin he joined us, as full of spirits as a boy just let out of
school, rubbing his hands in a gleeful way, and asked me if I was
disposed for a day’s shooting, for if so, he should be happy to show
me some excellent sport, the neighbourhood abounding in game. I
need hardly say that I was not backward in accepting his offer.
The day following was a most propitious one for sport, the air
clear and bracing, and the sun, as is the case in this latitude and
season, possessed of little power. Breakfast over, the judge
ordered his gun to be laid on the table, and at the same time asked
me how I was provided in that way. I told him I was possessed of a
gun, but I dared say he would not deem it a first-rate piece of
ordnance.
“Allow me to look at it,” said he; “I’ll send a man to your tent for
it;” and with this he despatched a servant to my routee.
The judge clicked my locks, turned the piece about, took a peep
at the muzzles, which were in rather fine order for cutting
wadding, in the absence of the instrument usually employed for
that purpose, shook his head, and returned it to me.
“Come,” said he, “I think we can set you up with a better piece
than that for the day; though,” added he, archly, “it appears to
have seen a little service too;” and so saying, he put together a
splendid Joe Manton, the locks of which spoke eloquently as he
played them off, and he placed it in my hands. “Have you ever shot
off an elephant?”
“Never, sir,” said I, “though I have ridden upon one more than
once.”
“Well, then, you must make your first essay to-day; it is no easy
matter; you must allow for the rise and fall of the animal, and take
care you don’t bag any of the black fellows alongside of you.”
I laughingly assured him I would endeavour to avoid that
mistake.
“Come along, then,” said he; “I think we are now ready.”
The judge had two noble shekarrie, or hunting elephants,
trained to face the tiger, and for sport in general, which stood
ready caparisoned, with their flaming red jhools, or housings, in
front of the tent. In the howdah of one of them I took my seat,
whilst the judge occupied that of the other.
Duly seated, guns secured, brandy and lunch stowed away in the
khowas or dicky, the stately brutes rose at the command of the
drivers from their recumbent postures; the orderly Cossack-
looking horsemen mounted; the troop of beaters shouldered their
long laties or poles, and we were instantly bearing away in full
swing for the sporting-ground. This lay at the distance of three or
four miles from our encampment, and consisted of a long shallow
jheel or lake, skirted by tracks of rank grass, terminating in
cultivation, villages, and groves of trees.
The elephant moves both legs at one side simultaneously,
consequently the body rises and falls, and his motion is that of a
ship at sea, and I felt before I tried it that I should make nothing of
my first attempt to shoot off one.
We now formed line, the judge’s elephant at one extremity, or
pretty nearly so, and mine at the other, and advanced.
“Keep a good look-out, Gernon,” cried my host; “we shall have
something up immediately.”
He had scarcely uttered the words, when up flustered a huge
bird from under the elephants feet, towering perpendicularly
overhead; his burnished throat, golden hues, and long sweeping
tail, proclaimed him at once a wild peacock. I endeavoured to
cover him, but all in vain, my gun’s muzzles, like the poet’s eye,
were alternately directed “from earth to heaven,” through the up-
and-down motion of the elephant. However, I blazed away both
barrels, but without touching a feather. On attaining a certain
elevation, he struck off horizontally, wings expanded, cleaving the
air like a meteor; but, passing to the rear of my companion, he,
with the greatest sang-froid, rose, turned round in his howdah,
and dropped him as dead as a stone, amidst cries of lugga lugga
(“hit”)! mara (“killed”)! and wau, wau (“bravo”)!
It is not considered very sportsmanlike to shoot the full-grown
peacock in India; the chicks are, however, capital eating, and are
often bagged. In this instance, the judge had evidently brought
down the peacock for my gratification; this I inferred from his
immediately sending it to me by one of his horsemen, who hoisted
it up into the howdah at the end of his spear.
As we advanced farther into the long grass, evidences of the
deserved character of the spot began to thicken around us; black
partridges rose every moment, and the judge tumbled them over
right and left, but not a feather could I touch.
Our line now made a sweep, with a view to emerging from the
grass, and immediately a beautiful sight presented itself; it was a
whole herd of antelopes, roused by our beaters from their repose,
and which went off before us, bounding with the grace of Taglioni.
Two sharp cracks, and lugga, lugga! proclaimed that Mr. Sympkin
had laid an embargo on one or more of them. This proved to be
the case, and a fine black buck antelope, with spiral horns and a
white streak down his side, and a fawn about half-grown, were
soon seen dangling from the broad quarters of the elephant.
On approaching the very verge of the long grass, a cry of sewer,
sewer! was followed by a wild hog’s bolting. I fired at him, and put
a few shots in the hindquarters of one of the judge’s horses, who
thereat reared and plunged, jerked off his rider’s cap, and had
nearly dismounted the rider himself, whom I could hear muttering
a few curses at my awkwardness. The judge also discharged a
brace of barrels at him, but he got off, and we saw him for a great
distance scouring across the plain.
Having issued from the grass, the judge drove his elephant
alongside of mine.
“Well, how do you get on? I fear you found what I said correct,
eh? You haven’t hit much?”
“Much! I haven’t hit anything, sir, except one of your sowars’
horses, I am sorry to say: it is most tantalizing! I doubt if ever I
should succeed in striking an object from an elephant.”
“Oh, yes, you would,” said my host, smiling; “a little practice
makes perfect; but come, we’ll try on foot, on your account, after
we have taken some refreshment; we will confine ourselves to the
skirts of the grass and bajrakates,[55] where we can see about us.”
Having refreshed ourselves with a glass of ale and some cold
ham and fowl, we proceeded to try our luck on foot, and I now had
the satisfaction of killing my fair share of game.
“You have never, I presume, seen the mode in which the hog-
deer is taken in this part of the world?”
I answered in the negative.
“Well, then,” resumed Mr. Sympkin, “if disposed to vary your
sport, we have yet time before dinner. My people have the nets,
and I’ll show you how it is done; this will be something to put in
the next letter you write home to astonish them all.”
Having mounted horses, which were in attendance, we
proceeded at a smart amble to a pretty extensive tract of reeds
lying at the distance of a mile; into this tract, which terminated
rather abruptly at some distance, a line of men was placed, with
here and there a horseman.
At the extremity of the tract of reeds, but in the open plain, two
ranks of men, with intervals of forty or fifty paces between each
man, were placed, in prolongation of the sides of the patch of
reeds. These two lines converged, and were terminated at the apex
of the cone by a row of nets, formed of stout tarred cords, slightly
propped up by stakes.
The first-mentioned line now advanced with cries and shouts,
and as it approached the confines of the bank of reeds, two fine
hog-deer broke cover. The men composing the two lines above
mentioned, whose termini appuyed on the nets, now squatted
down close to the earth, and as the animals approached, they
raised their heads successively; this alarming them, and
preventing every attempt to quit the street in which they were
confined.
In this clever way they forced the deer, edging them on at full
speed into the nets, into which they tumbled headlong, rolling
over and over, completely manacled in the toils. I never saw
anything so cleverly managed; the fellows did everything with
wonderful coolness and tact, and seemed perfectly masters of their
craft.
Laden with game, after a most interesting day’s sport, we
returned to Mr. Sympkin’s tent, where we found our smiling little
friend, the Padre, with his ever-ready hand extended, and
prepared to receive and to congratulate us.
After passing another day with our princely host, we took our
leave and commenced our journey. Our tents had been sent
overnight, and after an abundant breakfast, Ensign Gernon, the
Griffin, and the Rev. Arratoon Bagram Sarkies, soon found
themselves jogging along, discussing things in general in as cosy
dialogues as those recorded to have taken place between the
renowned knight of La Mancha and his valorous squire. The good
missionary, I was flattered to observe, took a warm and
affectionate interest in me, which he manifested by a strong effort
to impress upon me the deep importance of his religious views.
One afternoon, as the missionary and I were sitting outside our
tents, my attention was attracted towards a group of sepahis
engaged under a banyan-tree playing the game of back-sword. As
the mode in which this exercise is conducted may be new to the
reader, I shall describe it.
The first who entered the lists or circle of spectators were two
handsome and well-formed Rajpoots, who would have served for
models of Apollo, and who in this exercise display uncommon
agility and suppleness of limb; they were naked to the loins, round
which, the hips, and upper part of the thighs, was tightly wound
the dotee, or waistcloth, which sustains and strengthens the back
—the “girding of the loins,” so often mentioned in Scripture, &c.
Each of the men held in his left hand a diminutive leathern shield
or target, less than a foot in diameter, whilst his right grasped a
long wooden sword, covered also with leather, and padded and
guarded about the handle.
Having exchanged salutes, one of them, holding his weapon at
the recover, and planting himself in a firm attitude, bent a stern
gaze on his adversary, which seemed to say, “Now do your worst.”
The other now commenced those ludicrously grotesque antics
which, amongst the Hindoostanee athletæ, are always the prelude
to a set-to. He first, with the air of a maître de ballet, took two or
three sweeping steps to the right, eyed his opponent for an instant,
and then kicking up his foot behind, so as almost to touch the
small of his back, he twirled round on his heel, and with his chest
expanded and thrown proudly out, made another grave and
prancing movement in the other direction; he now approached
nearer, struck the ground with his sword, dared his adversary to
the onset, and again retreated with two or three long back-steps to
the utmost verge of the circle formed by the spectators. Like
cautious enemies, however, neither seemed to like to commit
himself until sure of a palpable hit.
At last, however, he who had been standing on the defensive,
following with his hawk’s eye the other’s strutting gyrations,
perceiving an advantage, levelled a blow at his adversary with the
rapidity of lightning, which was caught on the target and returned
as quick as thought. A rapid and animated exchange of strokes
now took place, accompanied by the most agile bounds and
movements; most of these blows rattled on the targets; head and
shoulders, nevertheless, came in for an ample share of ugly hits.
The fight at length ceased, and the breathless and exhausted
combatants rested from their gladiatorial exhibition, amidst many
“wau, waus” and “shabases” (“bravos”)! resigning their weapons
to two others anxious to display their prowess.
Subsequent experience of them has convinced me that a finer
body of men is hardly to be found than the sepoys of Hindostan,
particularly in their own country; for, taken out of it into a climate
where the food, water, &c., disagree with them, they lose much of
their spirit and stamina.
Our countryman, the British soldier, possesses an unrivalled
energy and bull-dog courage, which certainly, when the tug of war
—the hour of real danger—comes, must, as it ever has done, bear
everything before it; but justice demands the admission that, in
many other respects, the sepoy contrasts most favourably with
him—temperate, respectful, patient, subordinate, and faithful—
one of his highest principles being “fidelity to his salt,” he adds to
no ordinary degree of courage every other requisite of a good
soldier.
A judicious policy towards these men, based on a thorough
knowledge of their peculiar characteristics, may bind them to us
for ages yet to come, by the double link of affection and interest,
and enable us, as an Indian power, to laugh alike at foreign foes
and domestic enemies; whilst a contrary course, and leaving their
feelings and customs to be trifled with by inexperienced
innovators, may, ere long, produce an opposite effect, and cause
them, if once alienated, to shake us off “like dew-drops from the
lion’s mane.”
Serais, or places of entertainment for wayfarers—well known to
all readers of Eastern tales as caravan-serais—I frequently met
with at towns on my march, and sometimes encamped within or
near the walls. The serais, like the generality of buildings in India,
are almost always in a ruinous state, it being nobody’s business to
keep them in a state of repair.
These structures, some of them the fruits of the piety and
munificence of former times, are a great public benefit; their
construction is generally similar, and consists of four walls of
brick, stone, or mud, sometimes battlemented, forming a
parallelogram, having gateways at two opposite sides, through
which the high road usually passes. Small cells or apartments,
with arched entrances, run round the interior, in any one of which
the weary traveller may spread his mat, smoke his pipe, and enjoy
his repose as long as he pleases.
Each serai has its establishment of attendants, bunyahs
(shopkeepers), bhistees and mehturs (water-carriers and
sweepers), who ply their several occupations, and administer to
the traveller’s wants.
What a motley and picturesque assemblage do these serais
sometimes exhibit! In one part saunters a group of fair and
athletic Afghans from Cabul or Peshawur, proceeding with horses,
greyhounds, dried fruits, and the like, to sell in the south; their
fearless bearing and deep voices proclaim them natives of a more
invigorating climate. In another, a drove of bunjarra bullocks
repose amongst piled sacks of grain, and quietly munch the cud,
whilst their nomade drivers smoke or snore around.
Under the shade of yon drooping tamarind-tree, on a branch of
which his sword and shield are suspended, a Mahomedan traveller
has spread his carpet, and with his face towards Mecca (his kibla),
his head hanging on his breast, and his arms reverentially folded,
he offers up his evening’s devotions; near him, on the little clay
terrace, is to be seen the high-caste bramin, his body marked with
ochres and pigments, and, surrounded by his religious apparatus
of conch, flowers, and little brazen gods, he blows his shell, tinkles
his bell, and goes through all his little mummeries, with the full
conviction that he is fulfilling the high behests of Heaven.
Groups of camels, tatoos, or the gaunt steed of some roaming
cavalier—some Dugald Dalgetty of the East, seeking employment
for his jaws and sword, or rather for his sword and jaws, for such
is the order—serve to fill up the little picture I have been
describing, and which in my griffinish days, and since, I have
contemplated with pleasure.
In a day or two we reached Allyghur, where my good friend the
missionary and I were destined to part, his route lying to the
southward towards Agra, mine in a more northerly direction to
Delhi. Here I received a few lines from Marpeet, saying that he
was looking for my arrival with great pleasure. “You had better
push on as fast as you can, my dear Gernon, for your
commandant, who is a crusty old fellow, and a very tight hand, has
been heard to express his surprise at your not having long since
made your appearance.”
This letter rather damped the buoyancy of my spirits. The
following morning I took leave of my good friend the missionary;
his eyes filled with tears as he clasped my hands in both of his, and
whilst pressing them to his bosom, pronounced a prayer and a
blessing over me.
If it indeed be true, and we have no reason to doubt it, that the
prayer of the righteous man “availeth much,” that prayer was
deeply to be valued. Short as was the time of our acquaintance, I
felt as if I had known him all my life, and was, consequently, much
affected at parting. Half-choking as he rode off, I waved him a
sorrowful, and what has proved a last, adieu.
CHAPTER XXV.