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Culture Documents
Chapter 2
Company Mission
Chapter Summary
Defining the mission statement for a company is often one of the most slighted tasks in strategic
management. It is much easier for many executives to emphasize operational aspects of long-term
management activities rather than making sure short-term activities are in sync with the long-term
goals.
The principal value of the mission statement is its specification of the firm’s ultimate aims. A firm
gains a heightened sense of purpose when its board of directors and its top executives address
these issues: “What business are we in?” “What customers do we serve?” and “Why does this
organization exist?” Ambiguous generalizations are not enough to address these questions. A firm
must clearly articulate its long-term intentions if it expects its goals to serve as a basis for shared
expectations, planning, and performance evaluation.
A mission statement that is clearly articulated can promote a sense of shared expectations among
all levels and generations of employees. It consolidates values over time and across individuals
and interest groups. The firm’s sense of worth and intent can be clearly identified by outside
stakeholders. Lastly, it asserts the firm’s commitment to responsible action in symbiosis with the
preservation and protection of the essential claims of insider stakeholders’ survival, growth, and
profitability.
Learning Objectives
Lecture Outline
A. Company mission is a broadly framed but enduring statement of a firm’s intent. It is the
unique purpose that sets a company apart from others of its type and identifies the scope of
its operations in product, market, and technology terms. Exhibit 2.1, Strategy in Action,
gives an example of a company mission statement.
2-1
A. The typical business begins with the beliefs, desires, and aspirations of a single
entrepreneur.
a) The product or service of the business can provide benefits at least equal to
its price.
b) The product or service can satisfy a customer need of specific market segments
that is currently not being met adequately.
c) The technology that is to be used in production will provide a cost- and quality-
competitive product or service.
d) With hard work and the support of others, the business can not only survive
but also grow and be profitable.
e) The management philosophy of the business will result in a favorable public
image and will provide financial and psychological rewards for those who
are willing to invest their labor and money in helping the business succeed.
f) The entrepreneur’s self-concept of the business can be communicated to and
adopted by employees and stockholders.
2-2
Chapter 02 - Company Mission
1. Three economic goals guide the strategic direction of almost every business. The
mission reflects the firm’s intention to secure survival through growth and
profitability.
2. A firm that is unable to survive will be incapable of satisfying the aims of any of
its stakeholders.
a. No matter how profit is measured or defined, profit over the long term is the
clearest indication of a firm’s ability to satisfy the principal claims and
desires of employees and stockholders.
b. The emphasis is over the long term.
c. Basing decisions on a short-term concern for profitability would lead to
strategic myopia.
d. Overlooking the enduring concerns of customers, suppliers, creditors,
ecologists, and regulatory agents may product profit in the short term, but,
over time, the financial consequences are likely to be detrimental.
4. A firm’s growth is tied inextricably to its survival and profitability. Growth in this
sense must be broadly defined.
a. Although product impact market studies (PIMS) have shown that growth in
market share is correlated with profitability, other important forms of growth
do exist.
2-3
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the Russian army had to retreat as best it could across the frozen steppes
amid great privations. But Peter was one of those who learn best by
experience. The campaign taught him the necessity of forethought and
preparation. Next year all was different. A flotilla of boats, constructed
especially for the river service at Voronezh, occupied the mouths of the Don
under Peter’s own orders, and prevented the Turks from relieving Azof
from the sea; while the engineering works on land were pushed on by
General Gordon. On July 29th 1696 a general assault was ordered, but the
Turks seeing that the town was no longer tenable surrendered, and Peter
found himself to his great joy the master of a port on the Black Sea. The
capture of Azof is the turning-point in the life of Peter the Great. His
imagination was fired by the opportunities opened out to his country by the
possession of an outlet for her commerce and a harbour for her fleet in
southern waters. The death of his brother Ivan without male heirs in
February left him undisputed master of his vast dominions. From that
moment he bent all the energies of his powerful intellect and iron will to the
service of Russia. He took the reins of government into his own hands, and,
without regard to precedent, to tradition, to public or private right, he drove
the chariot of the state straight towards the goal of his own ambition, and
his country’s greatness.
Peter himself was well fitted to become the
hero of such a policy. His friendship with Character of Peter the Great.
Gordon and Lefort and others of the foreign
residents at Moscow had taught him how far Russia lagged behind all other
European countries in the march of civilisation. His quick wit showed him
that he must organise his country on the European model, and make it
formidable by its army and navy to its enemies, and useful by its resources
to its friends, before it could be admitted into the brotherhood of European
nations. To change the institutions and overthrow the traditions of a country
like Russia was a revolution, but Peter was not the man to shrink back
appalled at the consequences, when he had once made up his mind to act.
Sunny, jovial and open-hearted under ordinary circumstances, in the
presence of opposition, when his blood was up, he became a fiend
incarnate. No savage could be more cruel, no tyrant more brutal, no
criminal more lustful and drunken. He knew not what it was to accept a
rebuff, or deny himself a desire. To incur his suspicion was torture, to
thwart his will was death. After the revolt of the Streltsi in 1698 more than
a thousand men were put to death and eighteen hundred tortured by the
knout and roasted at the fire, many of them in the presence of the Czar
himself. He allowed his eldest son Alexis to be knouted to death in 1718,
and personally superintended the torture of many of his alleged
accomplices. His drunken orgies lasted for days, and were worthy only of
Comus and his crew. Yet with all this hateful savagery there was much that
was attractive about Peter. When free from his fits of depression, there was
a buoyancy and vivacity of intellect, which, combined with singular
simplicity of thought, made him a most delightful companion. No one could
be a truer friend, if no one could be a more brutal enemy. He was perfectly
natural. If there was much of the barbarian about him, there was nothing of
the schemer. He was free from the civilised vices of deceit and double
dealing. Rough, honest, and quick-tempered, he moved through society like
a lion cub among pet dogs, dangerous but noble.
His two years of foreign travel enabled him
to see with his own eyes the advantages of Objects of his home
government.
European civilisation and government, and to
learn how to make with his own hands the ships which were to spread the
greatness of the Russian name round the shores of the Black Sea. Neither
lesson was thrown away. Directly he got back to Russia he began to foster
everything western at the expense of everything national. He introduced
western dress, western habits, western dancing, and even western shaving.
He encouraged the settlement of foreigners, and spent a good deal of his
time in the German suburb of Moscow with his foreign friends. Directly he
obtained possession of the mouth of the Neva, he built his new capital S.
Petersburg, to take the place of conservative and traditional Moscow, as the
centre of his new polity. At the same time he took good care to make the
foundations of his government secure. The revolt of the Streltsi in 1698
gave him the opportunity of abolishing a force, which was too much mixed
up with the old aristocracy of Russia ever to be really loyal to the new
regime, and to replace them by a professional army trained on the European
model under foreign officers. He tried as much as possible to depress the
power of the boyárs, surrounding himself with friends and ministers like
Menschikoff, who were drawn from a lower class of society. So successful
was this policy that in 1711 he felt himself able to bring the political power
of the boyárs to an end by forbidding their council to meet any longer. With
a similar object he refused to nominate a successor to the patriarch Adrian
on his death in 1700, but placed the powers of the patriarchate in the hands
of a commission, afterwards called the Holy Governing Synod, which
brought the affairs of the Church more definitely under his own control.
While Peter was thus engaged in winding
the chains of despotism more tightly round the His foreign policy.
necks of his subjects at home, he was equally
busy in trying to extend the frontiers of Russia to the sea, at the expense of
his neighbours abroad. No one could doubt that the first essential of the due
development of Russia was to obtain a footing upon the Baltic. The port of
Archangel on the frozen White Sea, and the port of Azof on the Black Sea,
closed as it was to the trade of the Mediterranean by the straits of the
Bosphorus and the Dardanelles in the hands of the Turks, were not
sufficient to enable Russia to expand into a commercial nation. But since
the treaties of Stolbovo and Kardis, renewed as late as 1684 by the princess
Sophia, Russia had acquiesced in the annexation of the Baltic lands by
Sweden, and it was certain that Sweden would not tamely surrender her
treaty rights. But in the year 1697 an opportunity offered, which was too
tempting for Peter’s slender stock of virtue to resist. Charles . of Sweden
died, leaving as his heir and successor his
youthful son Charles ., only fifteen years of Coalition against Sweden,
age. Patkul, a nobleman of Livonia, who was 1699.
eager to restore the independence of his country, applied to Denmark,
Poland, and Russia, the hereditary enemies of Sweden, for assistance. Each
power, thinking only of its own aggrandisement, caught willingly at the
chance of crushing Sweden when she was weak, and in 1699 this nefarious
alliance was concluded, in which the independence of Livonia was used
merely to cloak a policy of pure aggression.
But the allies soon found that they had
reckoned without their host. Charles . of Defeat of the allies by Charles
XII.
Sweden was one of those rare spirits who are
born with a perfect genius for fighting. Without any gifts as a strategist,
without any studied knowledge of the art of war, he was a born fighter. He
loved fighting for fighting’s sake. He was never happier than when on
campaign. He enjoyed the very hardships of war, and every soldier in his
army knew that whatever might be his own privations, his king was sharing
them all. With an unlimited belief in his own fortunes he succeeded in
making every one else believe in them too. The enthusiasm of his army was
unbounded. They willingly rendered to him an unquestioning obedience,
and followed him gladly wherever he pointed the way. A man with such
gifts was not going to wait until his unwieldy antagonists had united their
forces. Early in May 1700 he sailed straight to Copenhagen and ended the
Danish war at a blow. Frederick . could not defend his capital, and was
obliged to accept the mediation of England and Holland, and to conclude
the treaty of Travendal, by which he withdrew from the alliance with
Poland and Russia. Leaving Denmark, Charles sailed to the Gulf of Finland
where Peter was besieging the important fortress of Narva. Although he had
only some 8000 men against Peter’s 60,000 Russians, he did not hesitate to
order an attack. The huge undisciplined masses of Peter’s army were
quickly thrown into confusion, and fled panic-stricken to their own country,
leaving Charles the undisputed master of the Baltic coast. Turning
southwards the Swedish king marched through Livonia and Courland into
Poland, occupied Warsaw in 1702, defeated the king, Augustus the Strong
of Saxony, who had been elected to the Polish crown on the death of John
Sobieski in 1697, at the battle of Clissow, and drove him into Saxony. In
1703 he captured Thorn and Dantzig, procured the deposition of Augustus
in an assembly held at Warsaw in February 1704, and imposed Stanislas
Leczinski upon the Poles as king in his stead. He then resumed his course of
military triumph, overran Lithuania, driving out the Russians in 1705,
defeated Schulenberg at Frauenstadt in 1706, and finally invaded Saxony in
1707, where he forced Augustus to conclude the peace of Altranstadt in the
September of that year, by which Stanislas Leczinski was recognised as
king of Poland, and the unfortunate Patkul was surrendered as a victim to
the cruelty of Charles, who, in defiance of every principle of humanity, had
him broken on the wheel as a traitor.
When Charles . rested at Altranstadt in
the winter of 1707–8, at the age of twenty-five, Position of Charles XII., 1708.
he felt himself with reason to be the wonder of
the world. He was courted on all sides by the great powers, at that time
distracted by the throes of the war of the Spanish Succession, and had he
cared to play the rôle, might have posed as the arbiter of Europe. From
Versailles came one of the most trusted diplomatists of Louis ., to remind
the young prince of the long friendship of Sweden and France, and to
entreat him to acknowledge the benefits of S. Germain en Laye by drawing
his sword manfully for Louis at the crisis of his fate. But on behalf of the
allies there appeared at the court of Charles metal still more attractive.
Marlborough, the greatest soldier of the age, came personally to Altranstadt
to plead the cause of Europe before Charles, with the laurels of Blenheim
and of Ramillies still green upon his brow. His task was the easier one. He
wanted not the assistance but the neutrality of Sweden. Charles was
flattered by the attention paid to him, fascinated by the address of the hero
diplomatist, and lent a willing ear to his suggestions. His Protestantism
rejected the idea of an alliance with the author of the ‘dragonades.’ His
desire for vengeance impelled him to come to close quarters with his enemy
in the north. His soldierly pride shrank from committing himself to a war in
which he would have to take a subordinate place. So in the spring of 1708
he turned his back deliberately on Germany and the Rhine, and marched to
his ruin in the inhospitable north.
While Charles had been engaged in the
conquest of Poland and Saxony, Peter had well His invasion of Russia.
employed the breathing space allowed to him
in the diligent training of his undisciplined armies, and the occupation of
the Baltic sea-coast on either side of the Neva. He had already overrun
Ingria and Carelia, and had begun the fortifications and houses of a town at
the mouth of the Neva, which was one day to be his capital city. Charles did
not disturb himself over trifles of that sort. He struck, as was his wont,
straight at the heart of his enemies’ power, and having made an alliance
with Mazeppa, a hetman of the Cossacks, who promised to join him with a
large force of those questionable allies, marched straight upon Moscow at
the head of 30,000 men. Misfortune dogged his steps from the first. The
roads were incalculably bad, the weather unexpectedly severe, progress was
hopelessly slow. When no news had been heard of Mazeppa for some time,
Charles, in order to try and open communications with him, left the main
track, and plunged into the expanses of forest and morass which lie between
Little Russia and the Ukraine. Winter surprised him on the march when he
was still many hundreds of miles from Moscow. Food and supplies became
very difficult to procure. Disease ravaged his army. Still with the courage of
despair he pushed on. Spring found him exhausted but with his face still set
towards Moscow. He was destined never to see it. Peter, at the head of
immensely superior forces, fell upon Levenhaupt who was bringing a
convoy to his aid and cut him to pieces. Eventually he came up with the
king himself at Pultava in the month of June
1709. The defeat of Narva was quickly Battle of Pultava, 1709.
avenged. Surrounded by the Russian forces,
outnumbered two to one, the Swedes could only sell their lives dearly.
Twenty thousand officers and men surrendered. Charles himself wounded in
the foot made his way with a few companions across the frontier and took
refuge with the Turks. The dream of his ambition was shattered at a blow,
the work of Gustavus Adolphus was finally overthrown. Livonia and
Esthonia with the important towns of Riga and Revel fell into the hands of
the Czar. Russia made good her hold upon the Baltic, and took the place of
Sweden as the leading power of the north.
The battle of Pultava, if it destroyed the
power of Sweden, did not put an end to the war. War between Russia and the
Turks, 1711.
Charles ., from his refuge at Bender on
Turkish soil, tried to stir up his hosts to take his part and declare war against
Russia. Peter himself, flushed with triumph and ever steady to the policy of
enlarging the sea boundary of his country, was by no means averse to the
idea of driving back the Turkish empire from the Dniester to the Danube.
The intense religious spirit of the Russians, always a potent factor in the
policy of Russia in the East, impelled the Czar to put himself forward as the
liberator of the oppressed Christians of Moldavia and Wallachia. But he was
too wary to take the first step. After much hesitation the Sultan made up his
mind. Urged on by his fear of seeing a Russian fleet in the Black Sea, he
declared war against Peter in 1710, and the next year saw the Czar at the
head of a large army on the Pruth. Fortune however now declared against
him. By sheer bad management Peter contrived to get his army completely
hemmed in between the river, the marshes, and the Turkish army, and was
completely at the mercy of his enemies. Luckily for him the grand vizier
was willing to treat for peace, and Peter was enabled to save himself and his
army from an ignominious surrender, by giving back to the Turks the port
of Azof, and destroying all Russian fortresses on Turkish territory. Charles
. was sent back to his own dominions, which he found threatened from
all sides by the Russians, the Danes and the Poles. For seven years he
struggled in vain against superior forces abroad, and the disaffection of the
nobles at home. By 1716 he had lost every acre
of German soil. In 1718 a bullet shot by one of Pacification of the North, 1720.
his own men terminated his career as he was
besieging the fortress of Friedrickshall in Norway. The death of Charles .
put an end to many intrigues, and made the restoration of a general peace
more easy. Sweden had learned the lesson which her king had refused to
learn. By a succession of treaties, which culminated in the peace of Nystädt
between Sweden and Russia in 1720, Hanover became the possessor of
Bremen and Verden; Augustus of Saxony was recognised as the rightful
king of Poland, Prussia obtained part of Swedish Pomerania, with the
islands of Usedom and Rugen, and the towns of Stettin and Dantzig;
Frederick of Denmark was permitted to annex the duchy of Schleswig, but
had to restore the rest of his conquests and possessions to Sweden, while
Russia, the largest gainer of all, obtained Ingria, Esthonia, Livonia, and part
of Carelia, and promised to surrender Finland.
While Russia was engaged in claiming the supremacy of the north at the
hands of Sweden, Brandenburg-Prussia was pursuing a policy of steady and
quiet growth under her undistinguished ruler. It
was the business of Frederick . to consolidate Creation of the kingdom of
what the Great Elector had won. Under him Prussia, 1700.
national prosperity quickly increased in a land which was no longer the
theatre of war. The court became more splendid, roads and canals more
numerous, manufactories more active, while the foundation of the
university of Halle in 1694 marks a distinct advance in German culture. In
foreign affairs he adhered steadily to the policy of his father, and sent his
contingent of sturdy Brandenburgers to the assistance of the League of
Augsburg with praiseworthy regularity. But the treaty of Ryswick
contributed nothing either to his dignity or his possessions, and Frederick,
profoundly dissatisfied, proclaimed aloud that if the great powers wanted
his aid again he should exact his reward beforehand. In two years’ time the
opportunity came, and Frederick, true to his word, insisted on the title of
king, as the condition of supporting the Emperor in the matter of the
partition treaties in 1700. It was some time before Leopold gave way. The
thought of a kingdom in north Germany within the limits of the Empire
itself was hateful to him, and opposed to the traditions of the Empire. He
would have preferred to diminish, rather than to augment, the dignity and
influence of the House of Hohenzollern. But necessity knows no law.
Leopold wanted the aid of the Brandenburgers in the field, and could get
them on no other terms. To save appearances it was arranged that Frederick
should take his title from Prussia, which lay outside the German Empire,
and accordingly in the year 1700 Frederick . elector of Brandenburg,
became Frederick . king of Prussia. In the following year the Grand
Alliance was set on foot, and the allied powers all recognised the new king
in order to gain his help. Frederick fulfilled his part of the bargain faithfully
enough. As long as the war lasted the Prussians fought steadily and well on
the side of the allies, and the peace of Utrecht set the stamp of an
international treaty to the newly made dignity, besides giving to Prussia the
more substantial endowment of Spanish Guelderland.
The treaties of Utrecht and Nystädt, like
those of Carlovitz and Passarovitz, mark the Northern Europe at the end of
the century.
end of one epoch and the beginning of another.
The history of northern Europe in the seventeenth century is the history of
the effort of Sweden to obtain mastery over the Baltic and a footing in
Germany; of the successful assertion by Brandenburg of leadership in north
Germany; of the birth of Russia as a serious political power. Those
questions, fought over so strenuously during the seventeenth century,
received their final answer in the great treaties which usher in the next
epoch. Sweden, stricken from her place of vantage, deprived of nearly all
her German possessions, relegated to her own side of the Baltic, is
dismissed into the obscurity of a third-rate power, from which she had been
originally raised only by the quarrels of her antagonists, and the
unprecedented personal ability of her sovereigns. Prussia, acknowledged as
an equal by the monarchies of Europe, stands forth without rival as the
unquestioned leader of the northern Germany, and is biding her time until
the hour shall strike, which will permit her to wrest from the House of
Habsburg the leadership of the German people, and inherit from it the duty
of defending the German Fatherland. In the far north Russia, under its
savage but capable ruler, has made her voice heard among the councils of
Europe. Seated firmly on the eastern shores of the Baltic, she is bent on
making herself into a commercial and maritime power, while in the far
south-east corner of her empire, policy has already pointed the way along
which her destiny must move. After the conquest of Azof in 1696, after the
campaign on the Pruth in 1711, Turkey and Russia stand face to face in
south-eastern Europe, and the Eastern Question has begun.
CHAPTER XIV