1.

Ungkapan yang berhubungan dengan penanganan tamu/percakapan

lewat telepon (Telephone Handling)

Operator/secretary/receptionist Caller
Can I help you, sir/madam? Can I book a
What can I do for you? room/table/ticket?
Can/could I have your message? Can I speak to….?
Any messages? Where could I get the ticket?
Good morning, Travel agency. May Can I leave the message?
I help you? Can you put through to….
Can I write your reservation?
Can/may I have your name?
I am sorry to tell you that the
room/table is full.
Single or round trip.
Hold the line, please!

1. Secretary :Sativa Travel agent. Can I help you, sir?

Mr. Jack :Yes, can I speak to Mr. Josh, Bill Josh.
Secretary :…
Mr. Jack : Jack Ronald.
A. Can I help you? C. Yes you can speak with me
B. Can I have your name, please? D. Can I have your message, sir?
2. Dara : Good morning, can I speak to Bayu?
Mother : I am sorry. He is out….
Dara : Tell him to come to Jane’s house at 7 o’clock. Thanks
A. Can you call back? C. Should you have the message?
B. Would you leave the message? D. Can I have your name?
3. Operator : Vast Travel Agent,…?
Desi : I want to book a singe room for tomorrow morning by Smith.
Operator : Okay. Single room ,please. Mr. Smith will be ready tomorrow.
A. How can I help you? C. Could I have your complete name?
B. Would you help me? D. May you help me?
2. Ungkapan yang berhubungan dengan kejadian masa lampau. (Past Events)

Perhatikan kata sesudah subjeck. Was/were

Kemudian cek jawaban yang cocok Kata kerja II… (d/ed)
seperti di sebelah. Kata kerja tidak beraturan
Did
 Would, could, might
1. Mother : What happened with your car?
Restu ; … I am okay but my car was in bad condition.
A. I get an accident last night C. I have an accident
B. I got an accident last night D. I have got an accident
2. Shinta : What about the party last Saturday night?
Fajar : It was great party. …
A. All my friends are there C. All my friends were there.
B. All my friends come D. All my friends are there
3. Gina : Was Andi the last to leave last night?
Yunita : No. I think…
A. Mirza stayed until 12. C. Rudi will come tonight.
B. Jimmy lives until at night D. Fadli has delayed his stay

3. Ungkapan yang berhubungan dengan undangan (invitation).

Undangan Response
Would you like to…? Menerima (accept)
Could you come to…? Of course
Would you mind…? It must be great/fantastic/wonderful
Would you go with me? I ‘ll be there
How about…? I ‘d love to
What about..? Pick me up at 7
Let’s
Why don’t we…? Menolak (Refuse)
Shall we…? I’d love to but…
I am sorry I am busy.
I am sorry. I can’t

1. Hasan : Would you like to come to my party tonight?

Ratna : … I will be there for you.
A. I’d love to C. I am sorry I have works to do
B. I don’t think so D. Yes, I have dinner with my friends
2. Broke : … We will have dinner at KFC tomorrow.
Vork : Right. It must be nice. I will go with you.
A. Could I join with you? C. Can you go alone?
B. Would you join us? D. Must you join me?
3. Peter : How about going to the beach tomorrow morning?
Jack :… I have to do my homework. May be next time.
A. I’d love to C. It is great. But..
B. Yes. I have gone there. D. I love the beach very much
4.Ungkapan yang berhubungan dengan permohonan (request)

Request Responses
Can you..? Sure.
Would you…? Of course
Would you mind…? Sorry. I am using it.
May I…? Please.
Can/Could I…?

1. Bagas : I have terrible headache…?

Reta : My pleasure. I will take you home soon.
A. Would you drive me home C. Must you take me home
B. Will you go to my house D. Could I drive you
2. Caca : … I need to sign the paper.
Vika : No problem. I have more pens
A. Would you borrow the pen? C. May I borrow your pen?
B. Could I see your pen? D. Must you give me the signature
3. Rizal :…
Hermina : Sorry, I am using it
A. Could you help me? C. Do you mind if I use this pencil?
B. How about using the pencil? D. Do you want to use the pencil?

5.Ungkapan yang berhubungan dengan nasehat/saran (suggestions/advice)

Advice/suggestions Responses
You should… Thanks .
You have to… Thank you. I will do it.
It is better for you to…
Why don’t you…
You need…
1. Hans : I am so tired with all my works. Any idea?
John : …?
A. Why don’t you finish it C. What about holiday
B. Why don’t you take a rest D. Please continue your job.

2. Vivi : It is really a bad toothache. It hurts.

Amel :…

A. You’d better go and see the dentist C. What about going to the beach
B. Take my suggestions D. Yes, I have good idea
 3. Student : I am really stressed. The final exam will be next week

Teacher :…

Student : Thanks
A. You need to review your lesson C. Do you mind joining the exam?
B. Please, go on holiday D. I don’t think so

6. Ungkapan yang berhubungan dengan persetujuan/tidak setuju

Persetujuan (agreeing) Tidak setuju (Disagreeing)

I agree with you I disagree with you
I am with you I am not on your side
I couldn’t agree more I don’t think so
So do I
I think so

1. Marisa : Hmm. This satay is really special

Tom :… It is too hot for me.
A. I don’t think so C. I agree with you
B. Yes, it is very delicious. D. Would you give me more?

2. Bayu : I am sure that Johan will be the winner. He always gets 9.

Farah : … Don’t you know that Desta often gets 10?

A. Yes. He must be clever C. I don’t think he will loose

B. I am not on your side. D. Of course, he will.

3. Mother : Restu is really a nice boy. He is smart and kind

Father : … He likes to help other people

A. Are you sure? C. I disagree with you

B. I don’t think so D. I am with you

7. Ungkapan yang berhubungan dengan pemberian arah dan lokasi (asking direction)

Asking direction Giving direction

Could you tell me where…?
Can you show me how to go…?
Where can I find…?
I am looking for…
Excuse me, where is…?
Just keep ahead, turn right.
Keep going this road…
Go down this street and turn left
I am sorry. I am also a new comer.
Sorry, I don’t know
 Can you direct me to…?
Could you show me the way to…?

1. Stranger : Excuse me, how do I get to the bus station from here?
You : Keep walking for two blocks and…
A. It is at the corner on the right C. The bus station is closed
B. It is about ten minutes walk D. Where do you want to go?
2. Jane : …?
Tom : Just go down this street then turn left.
A. Can you show me the way to Manhattan Hotel, please?
B. Would you tell me about the hotel?
C. Do you know my hotel?
D. I would show you the way to Manhattan Hotel

3. Peter : I lost the way. ….?

Robert : Sure, Just two blocks on the right.
A. Where is the bank B. Would you come to my hotel
C. Can you direct me to the bank D. Which one do you choose

8. Ungkapan yang berhubungan dengan kegiatan sehari-hari (Daily activities)

Ungkapan Response
Perhatikan kata sesudah subject dan Is, am are
cocokan jawaban. Kata kerja dasar (s/es)
Do/does

1. Handi : What is your mother?

Dea : She is a teacher. ….
A. She went to the library C. She helps her students to learn
B. She often types the letter D. She got information from others
2. Ronald : Hi, tell me what do you usually do on weekends.
Mary :…
A. I visited my uncle’s house C. I am hiking
B. I play basket ball with my friends D. She usually plays badminton
3. Ezi : Tom, you look so busy. What are you doing?
Tom :…
A. I met Jeff a few years ago in Surabaya
B. Ben and I are making experiment
C. I would like to introduce you to my classmates
 D. I have been living here since 2 years ago

9. Ungkapan yang berhubungan dengan pemesanan (Reservation)

Caller Receptionist/operator
I want reserve… I am sorry sir/madam. We are fully booked
I want to book… Let me check, first
I need… Head waiter speaker, can I help you?
Could I reserve… Could I suggest you?
Could I have… May I have your name?
Can I order…

Hotels Rooms
Single/double rooms
Receptionist/quest
May I have your name?

Restaurant Food/drink
Seat/table

1. George : Can I have a ticket to Jakarta for Sunday morning?

Receptionist : Okay. It is available on that day….?
George : George. George Smith.
A. Can I help you C. What do you want me to
B. may I have your name D. Would you like to reserve tickets

2. Operator : Sumbawa Hotel. Can I help you?

Hansen : Yes….
Operator : Okay, two double rooms for tomorrow by Hansen
A. Can I speak to your manager C. I want to book two double rooms.
B. May I have your hotel D. Which rooms do you order

3. Bob : I would like to book tickets to London for next week

Receptionist :…
 A. Single or return C. May I have your name?
B. Please keep your tickets D. You should come there

Nomor 1.
Erma  : .....................for 'Laskar Pelangi' film tonight.
Jihan   : let me check it.Sorry,the ticket is sold out,but the next film's ticket is available.

A.I'd like ou show us the ticket

B.We need to return the tickets
C.I'd like to book a ticket
D.You have to obtain a ticket

Nomor 2.
Receptionist: Can I help you?
Tomi           : Yes...................Is that possible to get two double rooms for next month?
Receptionist:Of course.May I know your name and address, please?

A.I'd like to make a reservation

B.I want you to check my rooms
C.I'd like to confirm my reservation
D.I want to reserve a table

Nomor 3.
Receptionist:Family Restarant.Can I help you?
Bunga         :Yes,please........... for next Saturday evening.
Receptionist:I'm afraid we can't.We're fully booked this month.

A.I need to reserved a room

B.I want to book a ticket
C.I'd like to reserve two tables
D.I really need your help

Nomor 4.
Waiter:Under what name would you like the reservation?
Hasan:Siregar.Hasan Siregar.
Waiter:..
Hasan:Yes,it is 555-9363.

A.May I have your phone number

B.Can I tell you my phone number
C.Should you write your phone number
D.Will you speak about your phone number

Nomor 5.
You want to reserve a room in Ciputra Hotel by phone. You dial the number of Patra
Jasa Hotel.The receptionist will say ...

A.Ciputra Hotel is calling

B.Sorry,this is not Patra Hotel
C.Sorry,you get the wrong number
D.Good morning,who are you?

Nomor 6.
John has just arrived in Bali.He's at the airport hotel information counter.

Clerk    :Good morning.May I help you?

Traveler:Hello, my name is John.
Clerk    :I see. A single.
Traveler:Yes,please...

A.I need two rooms,please.

B.I'm going to stay in your hotel.
C.I'd like to reserve a room for tonight
D.I have no place to spend the night

Nomor 7.
Receptionist:Hello.Good morning,"Mak Nyos" Restaurant.May I help you?
Customer   : Customer:..
Receptionist: All right.

A.I'd like to see the menu

B.I need a glass of Soda
C.I'd like to book a table
D.I need to arrenge the meeting

Nomor 8.
Danny Smith has just arrived in the U.S. He's at the airport hotel information counter.
Clerk     :Good morning.May I help you?
Traveler :Hello,my name is Denny Smith...
Clerk     :I see. A single.
Traveler: Yes,please.
A.I want to order a single room
B.I have no place to spend the hight
C.I'd like to reserve a room for tonight
D.I'm going to stay in your hotel

Nomor 9.
Andre   : I need to book a room for this weekend. May I know the rate?
Banu     : ... and which room would you like to have, single or double?
Andre   : Sure, My name is Andrea Thomas and I'd like single room, please.

A.Will you put  me through Mr.Brown?

B.Can I talk to the manager?
C. May I leave a message?
D.May I know who's speaking?

Nomor 10.
Ticket service: ...
Ms. Eva        : I want an economy class. Would you give me a seat by the isle?
Ticket service: Sure, ma'am, here is your ticket.

A. Would you take the business class?

B. What kind of ticket do you need, Ma'am?
C. Where would you like to stay?
D. When would you like to go?

10. Ungkapan yang berhubungan dengan suatu kemungkinan/ketidakmungkinan

(Possibility/impossibility)

Kemungkinan Ketidakmungkinan
It is possible It is impossible
Perhaps It couldn’t be
May be It is unpredictable
It could be It is hard to believe

1. Mother : Ran, don’t forget to bring umbrella. They sky is so dark

Ranti : … Thanks for reminding me.
A. It could be so C. It is impossible
B. It hard to believe D. Yes. It is dark
2. Bimbin : It is easy for Restu to get perfect score for the test
Ade :… It is a hard test. it is not so easy to finish it well
A. Yes, it is quite possible C. It is hard to believe it
 B. No, it is quite possible. D. It could be

11. Ungkapan yang berhubungan dengan perasaan (Feeling)

Ungkapan untuk kabar baik Ungkapan untuk kabar buruk/sedih

Nice to hear it I am sorry to hear it
That is great! It’s a shame
Congratulation What a pity!
I am pleased to hear it How poor
How lucky you are! How awful

Ungkapan terkejut Ungkapan khawatir

I am worried about…
Oh, My God I am afraid that…
What a surprise! I am anxious that
I am surprise!
I can hardly believe